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Dissertations / Theses on the topic 'Vital value of the client'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Murphy, Raymond Peter. "Client perceived value in quality consultancy relationships." Thesis, University of Birmingham, 2002. http://etheses.bham.ac.uk//id/eprint/308/.

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This thesis makes a generalisable contribution to the development of a dynamic relationship approach to the theory and practice of quality management in professional services. A value generation system and practitioner tools are proposed as a result of a synthesis of literature from multiple disciplines, grounded in empirical research. The methodology involves an analysis of detailed case studies carried out by the author when acting as a consultant researcher. This is supported by the findings of a skills questionnaire sent to client contacts who had experienced ISO 9000 consultancy, together

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2

Moore, Heather. "The Rhetoric and reality of client education within a nursing context." Thesis, Federation University Australia, 2000. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/164991.

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3

Hugueny, Samuel Y. "Novelty detection with extreme value theory in vital-sign monitoring." Thesis, University of Oxford, 2013. http://ora.ox.ac.uk/objects/uuid:804a226c-a298-4764-9bc8-b191d2b852cd.

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Every year in the UK, tens of thousands of hospital patients suffer adverse events, such as un-planned transfers to Intensive Therapy Units or unexpected cardiac arrests. Studies have shown that in a large majority of cases, significant physiological abnormalities can be observed within the 24-hour period preceding such events. Such warning signs may go unnoticed, if they occur between observations by the nursing staff, or are simply not identified as such. Timely detection of these warning signs and appropriate escalation schemes have been shown to improve both patient outcomes and the use of

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4

Dow, Briony. "An evaluation of rehabilitation in the home : client, carer and staff perspectives." Thesis, The Author [Mt.Helen, Vic.] :, 1999. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/57080.

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5

Bergan, John Robert 1965. "Exploration of value dimensions from client therapist compatibility research." Thesis, The University of Arizona, 1992. http://hdl.handle.net/10150/278090.

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Past research suggests that development of a compatible client therapist relationship is enhanced when the client and therapist share certain values. The purpose of this study was to explore the nature of the value dimensions that have been identified. It was hypothesized that Spiegel's value orientation profile (Spiegel, 1985) would provide a reasonable representation of the structure of these value dimensions. The World Values Scale (Ibrahim & Kahn, 1986) and the Value Orientation Profile were administered to a sample of 121 students to assess their position on the dimensions from Spiegel's

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6

Kelly, John Raymond. "Managing client value at the strategic briefing stage of construction projects." Thesis, Heriot-Watt University, 2005. http://hdl.handle.net/10399/1131.

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7

Kop, Willem Johan. "The predictive value of vital exhaustion in the clinical course after coronary angioplasty." Maastricht : Maastricht : Universitaire Pers Maastricht ; University Library, Maastricht University [Host], 1994. http://arno.unimaas.nl/show.cgi?fid=7910.

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8

Skovgaard, Smith Irene. "Management consulting in action : value creation and ambiguity in client-consultant relations /." Copenhagen : Business School, 2008. http://www.gbv.de/dms/zbw/569451086.pdf.

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9

White, Sheneeta Williams. "Planning and Scheduling of Complex, High Value-Added Service Operations." Diss., Virginia Tech, 2009. http://hdl.handle.net/10919/28481.

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This research takes the initial steps of evaluating resource planning for service operations in which the client is a direct resource in the service system. First, this research examines the effects of client involvement on resource planning decisions when a service firm is faced with efficiency and quality considerations. We develop a non-linear, deterministic, single-stage planning model that allows for examination of trade-offs among client involvement, efficiency and quality. Policy recommendations give service firms better insights into setting workforce, client intensity, and service gen

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10

Tan, Yong. "Value-based design of electronic commerce servers /." Thesis, Connect to this title online; UW restricted, 2000. http://hdl.handle.net/1773/8837.

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11

Jiao, Wenyu. "Customer engagement in a multichannel context." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2018. http://www.theses.fr/2018ESEC0008.

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Cette thèse traite de la compréhension de l’engagement client dans un contexte multicanal. Le flot de littérature sur le marketing multicanal présente plusieurs lacunes théoriques et managériales, telles que les impacts dynamiques de l’adoption multicanal sur la valeur client, la quantification de la rentabilité des campagnes marketing, le comportement multicanal à travers les marques, etc. (Neslin et al. 2014; Neslin and Shankar 2009). Cette thèse a pour but d’éclairer les impacts dynamiques de l’engagement client sur la valeur client et les revenus de l’entreprise dans un contexte multicanal

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12

Anderson, Kevin Edward. "Counselor-client basic value similarity and evaluation of counselors in an analogue counseling situation /." The Ohio State University, 1990. http://rave.ohiolink.edu/etdc/view?acc_num=osu148768178825556.

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13

Afshar, Faezeh. "Shared value priorities in groups : The impact of the Bahá’i Faith on Values." Thesis, University of Ballarat, 2012. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/61815.

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Values such as honesty, meaning in life, pleasure, justice and freedom are guiding principles in motivating the selection and evaluation of individual behaviour and goals. They are also important for understanding cultural norms, attitudes and practices. In previous studies individuals and groups have often been found to be willing to subordinate their values toward goals and behaviours that are aligned with their own group; their ‘in-group’. Studies of values within a group have not reported evidence for the subordination of their values toward universal goals and behaviours; their ‘out-group

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14

Ukoha, Chukwuma. "Deriving value from health 2.0 : A study of social media use among healthcare providers." Thesis, Federation University Australia, 2020. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/174486.

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Social media applications are increasingly being used by healthcare providers because of the numerous communication, information, and public relations benefits they offer. Despite the growing adoption of social media in healthcare settings, its specific uses and value propositions are not well understood. To ensure continuous improvement, social media performance must be measured. However, little is known about the tools, techniques and yardsticks used to measure social media performance in healthcare settings. This study adopts qualitative research methods to explore healthcare providers’ per

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15

Wilmott, Deirdre. "What is the value of meaning created through social learning in informal virtual communities?" Thesis, Federation University Australia, 2016. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/102998.

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This study asks the question ‘What is the value of meaning created through social learning in informal virtual communities?’. By researching how people learn in two virtual communities of practice, based around forums, it endeavours to explore learning in online environments that are unconnected to workplace or educational institutions. Both communities studied in this project are meeting places for peers who pursue a domain of personal interest, hence neither community defines itself as a learning environment but as a social meeting place for people to share similar pursuits. The rationale of

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16

La, Vinh Quang Marketing Australian School of Business UNSW. "An empirical investigation of client perceived value for professional B2B services in an international context." Awarded by:University of New South Wales. School of Marketing, 2005. http://handle.unsw.edu.au/1959.4/22426.

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In today???s highly competitive business environment, client perceived value has become increasingly important to practitioners and business researchers as it is believed to be central to client decision-making, satisfaction and client retention. However, there are few insights as to what constitutes client perceived value and what are its antecedents, especially in the context of international, professional business-to-business (B2B) services. This study thus addressed two key questions: (i) what are the antecedents of client perceived value in an international, professional B2B service setti

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17

Burnett, William A. (William Albert). "Pretherapy Religious Value Information its Influence on Stated Perceptions of and Willingness to See a Counselor." Thesis, North Texas State University, 1986. https://digital.library.unt.edu/ark:/67531/metadc330693/.

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This study sought to determine the influence of pretherapy religious value information upon potential clients' (a) perceptions of a counselor, (b) willingness to see a counselor and (c) confidence of counselor helpfulness. Two hundred and ten undergraduate college students volunteered for the study. Subjects were randomly assigned to one of three treatment groups and given varying amounts and types of written information about a counselor. Group 1 received just the counselor's credentials. Group 2 received the same information plus statements about the counselor's beliefs about counseling and

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18

Yu, Ann Tit-wan. "A value management framework for systematic identification and precise representation of client requirements in the briefing process." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3265624.

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19

Zhang, Xinwei. "Prise en compte de la valeur ajoutée client dans la spécification des exigences." Thesis, Toulouse, INSA, 2012. http://www.theses.fr/2012ISAT0004/document.

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Ces dernières années, la conception de produit vise de plus en plus à remettre le client aucentre du processus de développement. De nouvelles méthodes et outils ont permis de formaliser nonseulement l’identification des besoins et des attentes du client mais également leur transformation enexigences. Cependant, malgré les progrès récemment apparus dans ce domaine, la notion de valeurperçue par le client qui est associée au produit reste faiblement considérée durant le développement duproduit alors que la perception de cette valeur par le client va jouer un rôle clé au moment du choix duproduit

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20

Olsson, Ola, and Linnea Månsson. "Vad föranleder och utgör revisorns värde? : Svenska små och medelstora företags upplevelser, förväntningar och syn på revisorn och dennes värde." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-105739.

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Prior research has shown that there are many factors affecting the client's perception of the auditor’s value. Furthermore, research has shown that the auditor can add multifaceted value to the client, often divided into core value and added-value. However, these factors have mostly been studied in an isolated context, where other factors have not been accounted for. To our knowledge no prior study has shown the combined effect of various factors in a common context, as well as showing how the conjunction between the client’s experiences and expectations affects the perceived value of the audi

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21

Saunders, Gary. "Pharmacovigilance Decision Support : The value of Disproportionality Analysis Signal Detection Methods, the development and testing of Covariability Techniques, and the importance of Ontology." Thesis, University of Ballarat, 2006. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/61753.

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The cost of adverse drug reactions to society in the form of deaths, chronic illness, foetal malformation, and many other effects is quite significant. For example, in the United States of America, adverse reactions to prescribed drugs is around the fourth leading cause of death. The reporting of adverse drug reactions is spontaneous and voluntary in Australia. Many methods that have been used for the analysis of adverse drug reaction data, mostly using a statistical approach as a basis for clinical analysis in drug safety surveillance decision support. This thesis examines new approaches that

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22

Subburaj, Srikanth. "Green IT: Sustainability by aligning business requirements with IT resource utilization." Thesis, Federation University Australia, 2012. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/76299.

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The term “green IT” is defined as “Optimal use of Information and Communication Technology (ICT) for managing the environment sustainability of enterprise operations throughout their life cycles.” Its objective is to create a positive impact on environment through net lowered emissions. The heart of green IT (Information Technology) is the concept of “Environmental Sustainability,” its initiatives are multifaceted to support enterprises “business as usual model,” in low-carbon economy. Many green IT initiatives have provided short–term financial benefits, based on which organizations are now f

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23

Lefaix-Durand, Aurelia. "Customer-supplier relationships as a means of value creation : Les relations client-fournisseur comme outils de création de valeur." Thesis, Université Laval, 2008. http://www.theses.ulaval.ca/2008/25189/25189.pdf.

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La thèse soutenue dans cette étude établit les relations clients-fournisseurs comme des outils de création de valeur à privilégier pour améliorer la compétitivité des organisations. La recherche conduite pour valider cette thèse repose sur le cas particulier des fabricants canadiens de produits du bois et s’articule autour des étapes suivantes : exploration, théorisation et investigation empirique. Tout d’abord, une étude exploratoire documente les principales tendances qui transforment le commerce des produits du bois structuraux en Amérique du Nord et fournit des données empiriques sur les

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24

Stahl, Julian [Verfasser]. "Impact of management consulting : perspectives on value creation, performance evaluation, and governance of the client-consultant relationship / Julian Stahl." Magdeburg : Universitätsbibliothek Otto-von-Guericke-Universität, 2018. http://d-nb.info/1219937134/34.

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25

Marchat, Anne-Cécile. "L’influence de la valeur perçue sur l’engagement client : vers une nouvelle approche de la relation "individu-destination" en tourisme." Thesis, La Réunion, 2018. http://www.theses.fr/2018LARE0019/document.

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La recherche se propose de définir l’engagement client (EC) dans le cadre des destinations touristiques, son contenu et sa mesure. Elle propose d’intégrer ce concept novateur comme nouvelle variable résultat dans les modèles de compréhension des comportements touristiques. Elle montre aussi l’influence de la valeur de consommation et de la valeur globale dans la création d’un engagement envers la destination et les effets modérateurs de l’expérience sur ces mêmes relations. La recherche répond à trois objectifs : (1) définir le concept d’EC dans le contexte des destinations, ses dimensions et

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26

Saunders, Gary University of Ballarat. "Pharmacovigilance Decision Support: The value of Disproportionality Analysis Signal Detection Methods, the development and testing of Covariability Techniques, and the importance of Ontology." University of Ballarat, 2006. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/12755.

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The cost of adverse drug reactions to society in the form of deaths, chronic illness, foetal malformation, and many other effects is quite significant. For example, in the United States of America, adverse reactions to prescribed drugs is around the fourth leading cause of death. The reporting of adverse drug reactions is spontaneous and voluntary in Australia. Many methods that have been used for the analysis of adverse drug reaction data, mostly using a statistical approach as a basis for clinical analysis in drug safety surveillance decision support. This thesis examines new approaches that

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27

Saunders, Gary. "Pharmacovigilance Decision Support: The value of Disproportionality Analysis Signal Detection Methods, the development and testing of Covariability Techniques, and the importance of Ontology." University of Ballarat, 2006. http://archimedes.ballarat.edu.au:8080/vital/access/HandleResolver/1959.17/15382.

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The cost of adverse drug reactions to society in the form of deaths, chronic illness, foetal malformation, and many other effects is quite significant. For example, in the United States of America, adverse reactions to prescribed drugs is around the fourth leading cause of death. The reporting of adverse drug reactions is spontaneous and voluntary in Australia. Many methods that have been used for the analysis of adverse drug reaction data, mostly using a statistical approach as a basis for clinical analysis in drug safety surveillance decision support. This thesis examines new approaches that

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28

Kjellin, Åsa, Anna Stridsberg, Johanna Bornholm, and Eugenia Kapsalis. "Thinking more like a client. : Designfaktorer som påverkar valet av tjänsteföretag." Thesis, Södertörn University College, School of Business Studies, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1272.

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<p>Companies in the western world can no longer compete by using traditional means such as product and price since the commerce of services continually grows. To avoid similarity and increase competitive advantages modern companies have to be more specified. The competition between companies has increased and customers are harder to reach. Customers of today can afford luxury but trend indicates that originality, identity, and status are more important than factual needs. Products created and consumed at the same time within the service market are often very homogenous (similar). The small dif

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Costa, Francisco José da. "A influência do valor percebido pelo cliente sobre os comportamentos de reclamação e boca a boca: uma investigação em cursos de pós-graduação lato senso." reponame:Repositório Institucional do FGV, 2007. http://hdl.handle.net/10438/2518.

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Made available in DSpace on 2010-04-20T20:48:42Z (GMT). No. of bitstreams: 3 166815.pdf.jpg: 22231 bytes, checksum: 05dc610aedf210f4be6b23efe4fbe2f1 (MD5) 166815.pdf: 1470969 bytes, checksum: bd39991c397493712240206a46d81b74 (MD5) 166815.pdf.txt: 498847 bytes, checksum: cc7765645aad075debcf0b507bfee522 (MD5) Previous issue date: 2007-02-02T00:00:00Z<br>Esta tese tem como tema central o valor para o cliente, e como finalidade principal explorar a relação entre valor e comportamentos de reclamação e de boca a boca. O trabalho justificou-se pela necessidade de uma análise conjunta dos três

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Moström, Elin, and Lukas Theander. "Client pressure, does it exist, in which form and what is done to prevent it?" Thesis, KTH, Fastigheter och byggande, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-191461.

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The value of real estate is a fundamental part of the economy as it is used both as a collateral for loans as well as a key basis for a company’s annual reports. Today there are more than three million real estates in Sweden, and the market value of these can not be directly observed but have to rather be based on estimates. Thus, it is critical to attain reliable assessment and hire appraisers before making an investment decision or finalising an annual report. However, depending on the purpose and context of a valuation, the client may posses incentives to influence the outcome of the valuat

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31

Mifsud, Matthieu. "S'approprier le service pour co-créer de la valeur : une étude empirique dans le secteur de la santé." Thesis, Montpellier, 2016. http://www.theses.fr/2016MONTD031/document.

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A l'heure où les entreprises de service sollicitent de plus en plus leur clientèle, cette thèse examine les rôles respectifs de l'appropriation du service et de la participation du client dans le mécanisme de co-création de valeur. Une première étude qualitative exploratoire réalisée dans le secteur de la santé a permis de définir le concept d'appropriation d'un service et d'explorer la co-création de valeur du point de vue du client. Une étude empirique a, par la suite, été conduite auprès de 508 patients diabétiques. Les résultats montrent que l'appropriation du service joue un rôle détermin

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32

Krasniqi, Laureta, and Moltas Elliver. "Revisionsvärdet ur ett klientperspektiv : en kvalitativ studie om hur värde skapas för småföretagare." Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-21174.

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Tidigare studier har diskuterat att många små och medelstora företag sett revisorn och revideringen som en kostsam tjänst som ger lite värde. I och med avskaffandet av revisionsplikten år 2010 bestämde sig många små företag att avskaffa sina revisorer som en konsekvens av deras kostsamma tjänster. Därför läggs det idag större vikt på revisionsvärdet och mervärdet. Studiens syfte är att förstå hur revisionsvärde skapas från ett klientperspektiv. Tanken är att fem olika perspektiv som kopplas ihop med bland annat agentteorin och professionsteorin ska öka förståelsen för hur revisionsvärde skapas

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33

Mullins, Robert W. "The value of exercise physiology services delivered from a university health clinic." Thesis, Queensland University of Technology, 2022. https://eprints.qut.edu.au/231915/1/Robert_Mullins_Thesis.pdf.

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This thesis examined the delivery of exercise physiology services from the Queensland University of Technology Health Clinics. Evaluation constituted three conceptually linked studies that investigated client health outcomes and experience of health care, as well as the learning experience of students delivering a model of rehabilitative care in post-traumatic stress disorder and cardiac rehabilitation. Value was demonstrated through safe and effective client health outcomes, both physically and psychologically. Client experience of health care and student experience of learning revealed a sup

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34

Cho, Yoonhwa. "Mental health values, culture, and the therapeutic process a systematic investigation of value-related discourse between a White American counselor and a Korean client /." [Bloomington, Ind.] : Indiana University, 2007. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3297087.

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Thesis (Ph.D.)--Indiana University, School of Education, 2007.<br>Title from dissertation home page (viewed Sept. 24, 2008). Source: Dissertation Abstracts International, Volume: 69-02, Section: A, page: 0514. Adviser: Chalmer E. Thompson.

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Sarkar, Mainak. "Three essays on artificial intelligence models for customer relationship management." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2022. http://www.theses.fr/2022ESEC0002.

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La thèse se compose de trois essais sur "Modèles d'intelligence artificielle pour la gestion de la relation client". En particulier, les essais sont construits sur de nouveaux algorithmes d'apprentissage en profondeur connus sous le nom de réseaux de neurones à mémoire longue et courte durée (LSTM). Le premier essai montre que les réseaux de neurones LSTM, qui reposent exclusivement sur des données brutes en entrée, peuvent remplacer les modèles basés sur l'ingénierie des fonctionnalités pour prédire le comportement des clients dans le contexte du marketing direct. Dans le deuxième essai, je d

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Van, Bon Hendrikus Johannes. "Understanding account management in professional services relationships : conceptualising a value framework of account management from client and professional perspective in the audit, tax and management consultancy industry." Thesis, University of Bradford, 2013. http://hdl.handle.net/10454/5775.

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Professionals take centre stage in the delivery of professional services and the role of account management has received little research attention. This thesis concerns the value of account management in professional service relationships in the audit, tax and management consultancy industry, contextualising the nature and value of account management through client and professional perspectives. It addresses the challenges of embedding the account management role in the firm as a role of the professional or a separate function. The aim of this thesis is to conceptualise a value framework for a

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Valentini, Tony. "Conceptualisation des contextes expérientiels physiques commerciaux et impact sur la valeur à vie du client." Thesis, Strasbourg, 2020. http://www.theses.fr/2020STRAB007.

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Cette étude s’articule autour de trois enjeux que présente le courant expérientiel en marketing : une asymétrie de la recherche puisque la perspective du consommateur est plus développée que celle des organisations (Kranzbühler et al., 2018) ; des confusions régulières entre l’expérience et le contexte expérientiel ; la difficulté de mesurer financièrement les stratégies expérientielles (Ferraro et al., 2017 ; Roederer et Filser, 2015). Le contexte expérientiel physique commercial (CEPC) est conceptualisé sous le prisme de la théorie de l’agencement (Deleuze et Guattari, 1980). Une méthodologi

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Persson, Johan, and Oliver Jörgensen. "Värdet av revision ur ett klientperspektiv : Värdet av mer eller mer av värdet?" Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-16888.

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The change in statutory audit in 2010 made the auditor market more competitive and commercial market. Since audit is no longer mandatory for small and medium sized enterprises, the need of providing value-added audit has been increased. The value-added audit is a concept used by audit firms, trying to meet client expectations, but can the demanded value depend on the client? The purpose of the study is to try to explain the client's demand for value-added audit. The study can provide a better understanding of what factors affect the client's demand. The demanded value has been divided into two

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Baldauf, Juliana Parise. "Proposta de método para modelagem de requisitos de clientes de empreendimentos habitacionais de interesse social usando BIM." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2013. http://hdl.handle.net/10183/85032.

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O gerenciamento de requisitos do cliente visa melhorar a geração de valor de empreendimentos da construção. Para isto é necessário um processo sistemático de captura de requisitos e processamento destas informações, tornando-as explícitas para a equipe de desenvolvimento do produto, bem como controlar se estas informações são devidamente equilibradas. Isto é particularmente importante quando os recursos são limitados, como em empreendimentos habitacionais de interesse social (EHIS). Este processo envolve uma grande quantidade de informações qualitativas, e é preciso considerar a diversidade de

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Miron, Luciana Inês Gomes. "Gerenciamento dos requisitos dos clientes de empreendimentos habitacionais de interesse social : proposta para o Programa Integrado Entrada da Cidade em Porto Alegre/RS." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/14376.

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Recentemente, alguns empreendimentos habitacionais de interesse social (EHIS) no Brasil têm sido realizados através de programas integrados que envolvem o desenvolvimento conjunto de empreendimentos habitacionais, assistência social e obras de infra-estrutura sob uma delimitada área urbana a ser recuperada. Outra tendência importante desses programas é que resultam de um planejamento realizado em conjunto com a comunidade a ser beneficiada. O Programa Integrado Entrada da Cidade (PIEC), objeto de estudo desta tese, propõe a reestruturação urbana de uma importante área da cidade de Porto Alegre

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Erdogan, Gözde. "Antecedents and consequences of value co-creation from employee and customer perspectives." Doctoral thesis, Universitat Autònoma de Barcelona, 2019. http://hdl.handle.net/10803/667289.

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Esta tesis doctoral se centra en el área de Marketing, y en el campo específico de la co-creación de valor. Aborda tres partes interrelacionadas con sus objetivos. En primer lugar, el Capítulo 1 pretende describir y explicar la relación entre la co-creación de valor y la motivación a nivel de los empleados y descubrir las posibles condiciones previas para aumentar las posibilidades de creación de valor en las empresas de servicios profesionales, considerando la Teoría del Doble Factor de Frederick Herzberg y la Teoría Social y de Intercambio. En segundo lugar, el capítulo 2 trata de entender l

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Oyola, Perleche Manuel Eduardo. "Estrategias de cocreación de oportunidades, con enfoque en mejora de la experiencia de usuario, orientadas a la retención de clientes." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653171.

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La presente investigación se basa en el estudio de la percepción que tienen los usuarios respecto a dos grupos de startups Fintech en el Perú: uno de empresas en edad temprana de vida y otro de empresas consolidadas. El objetivo del estudio es poder proveer de un marco de orientación a los startups en etapa temprana de vida para poder reubicar sus recursos, identificando áreas de alta relevancia para los usuarios, con el propósito de poder implementar estrategias de cocreación de oportunidades que permitan enriquecer la relación entre empresa-cliente. Contrario a las presunciones hechas en ins

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Oubya, Ghozlene. "Contribution à l'étude des déterminants de la performance de l'entreprise : impact de la création de valeur pour le client sur la performance des entreprises hôtelières en Tunisie." Thesis, Université Côte d'Azur (ComUE), 2016. http://www.theses.fr/2016AZUR0028/document.

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Cette thèse avait pour objectif de contribuer à l’étude des déterminants de la performance de l’entreprise mesurée du point de vue client. Nous nous sommes intéressés à la création de valeur en général et à la création de valeur pour le client en particulier comme facteur explicatif de la performance de l’entreprise mesurée par la satisfaction et la fidélité du client. Au niveau de notre travail, nous avons pris le domaine du tourisme tunisien comme terrain de recherche et notre objectif à été d’étudier l’impact de la création de valeur pour le client sur la performance des hôtels tunisiens. N

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Pacheco, Mariana Franco. "Proposições de ações baseadas no custeio-meta para melhoria das habitações de interesse social – enfoque no valor para o cliente." Universidade Federal de Goiás, 2014. http://repositorio.bc.ufg.br/tede/handle/tede/5267.

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Submitted by Luciana Ferreira (lucgeral@gmail.com) on 2016-02-23T13:41:50Z No. of bitstreams: 2 Dissertação - Mariana Franco Pacheco - 2015.pdf: 4214587 bytes, checksum: c44fd30c2608082adbed159818cdf4fb (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5)<br>Approved for entry into archive by Luciana Ferreira (lucgeral@gmail.com) on 2016-02-23T13:45:23Z (GMT) No. of bitstreams: 2 Dissertação - Mariana Franco Pacheco - 2015.pdf: 4214587 bytes, checksum: c44fd30c2608082adbed159818cdf4fb (MD5) license_rdf: 23148 bytes, checksum: 9da0b6dfac957114c6a7714714b86306 (MD5)<b

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Fernandes, Emilie. "Caso de estudo : aplicação de metodologia value proposition design para análise de requisitos na escolha de uma solução de gestão do pátio." Master's thesis, Instituto Superior de Economia e Gestão, 2016. http://hdl.handle.net/10400.5/13054.

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Mestrado em Gestão e Estratégia Industrial<br>A gestão do pátio é fonte de preocupação para muitas organizações. O pátio para uma empresa de distribuição a retalho representa o espaço físico compreendido entre a zona do armazém onde a mercadoria é submetida a operações de carga e descarga (portas e cais) e a zona da portaria, onde os veículos que efetuam o transporte da mercadoria circulam. Muitas empresas efetuam a gestão do seu pátio de forma manual o que provoca muitas ineficiências pelo que se torna evidente uma tendência para investir em sistemas específicos e dedicados à gestão do pátio

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Johnson, Kimberly S. "Effecting Change in High Risk Families through Home Visiting. An Analysis of Clients’ Perceived Value of the Process Based on Professional Attire Worn by Home Visitor; White Coat vs. Business Casual." Youngstown State University / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=ysu1558882770959141.

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Bengtsson, Emelie, and Sofia Tunér. "Mervärdet av revisorn ur ett klientperspektiv : hur uppfattar klienten sin relationstyp med revisorn?" Thesis, Högskolan Kristianstad, Avdelningen för ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-18279.

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Revisorns fokus har flyttats från att fokusera på granskningen till att skapa mervärde för klienten. Det flyttade fokuset har lett till att revisorn arbetar på en konkurrensutsatt marknad och har ett intresse av att vara finansiellt framgångsrik. Syftet med studien är att förklara hur mervärdet av revisorn påverkar klientens uppfattade relationstyp med revisorn. Studien kan tänkas bidra med en bättre förståelse över hur mervärdet påverkar relationstypen, vilken har delats in i professionell relation, personliga bekanta och vänskap. Med hjälp av tidigare forskning kring mervärde samt releva

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Borison, Torbjorn. "Object Synchronization and Security for Mobile Communications Devices." Thesis, KTH, Mikroelektronik och Informationsteknik, IMIT, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93276.

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The main objective of this master’s thesis project was to investigate and find solutions to the problem of how to combine the SyncML synchronisation specification with object security and thus protection of personal information, such as contacts and calendar entries in mobile devices. SyncML is a new synchronisation specification agreed upon by major device developers (Ericsson, Palm, Motorola, etc.) and the major synchronisation server developers (Starfish, Puma, fusionOne, etc.). It is independent of transport (HTTP, WSP, or OBEX) platform, operating system, and application and simplifies sy

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Bou, Nader Rami. "Stratégies tarifaires en assurance automobile : optimisation et expérimentation." Thesis, Université Paris-Saclay (ComUE), 2016. http://www.theses.fr/2016SACLN079.

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Le secteur de l'assurance automobile est confronté à plusieurs bouleversements règlementaires, financiers, comportementaux et technologiques. Afin de faire face aux défis résultant de ces changements et maintenir leur profitabilité, les assureurs doivent innover en matière de tarification. Dans ce contexte, nous développons dans cette thèse deux thématiques liées à la tarification en assurance automobile. La première thématique s'articule autour de l'optimisation des stratégies tarifaires, en souscription et au renouvellement. La deuxième thématique est orientée vers l'utilisation des expérime

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Rodrigues, Cristiano Agostinho Barros. "O key account management e a articulação entre redes externas e internas : um caso de estudo." Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/18573.

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Mestrado em Gestão e Estratégia Industrial<br>Key Account Management, uma abordagem frequentemente utilizada pelas empresas para gerir clientes chave, tem sido amplamente estudada na literatura com diversas abordagens. A rica literatura sobre o papel deste arranjo organizacional tem focado aspetos tão variados, como os seus benefícios, fatores de sucesso, ou o papel desses gestores de contas - os key account managers - nos relacionamentos com os clientes. O foco deste estudo é no key account management como uma atividade que envolve a articulação entre redes intra-organizacionais (rede intern

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