Relevant bibliographies by topics / Voice call routing

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Book chapters
  4. Conference papers

Academic literature on the topic 'Voice call routing'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Voice call routing"

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Kalakbandi, Vinay Kumar, and Sankara Prasad Kondareddy. "Predictive Skill Based Call Routing Using Multi-Label Classification Techniques." International Journal of Business Intelligence Research 8, no. 2 (2017): 49–61. http://dx.doi.org/10.4018/ijbir.2017070104.

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This article is in the context of a call centre whose agents possess a heterogeneous skillset. The significant challenge for such a call centre would be skills based call routing: to match an inbound customer call to a call centre agent possessing the relevant skillset. This article will present an alternative to the usual Interactive Voice Recording (IVR) menu based approach to skill based call routing. This article will also make use of a multi-label classification techniques to predict the purpose of the customer call in advance and route it to the appropriate call centre agent without the
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Kafke, John, and Thiago Viana. "Call Me Maybe: Using Dynamic Protocol Switching to Mitigate Denial-of-Service Attacks on VoIP Systems." Network 2, no. 4 (2022): 545–67. http://dx.doi.org/10.3390/network2040032.

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Voice over IP is quickly becoming the industry standard voice communication service. While using an IP-based method of communication has many advantages, it also comes with a new set of challenges; voice networks are now accessible to a multitude of internet-based attackers from anywhere in the world. One of the most prevalent threats to a VoIP network are Denial-of-Service attacks, which consume network bandwidth to congest or disable the communication service. This paper looks at the current state of research into the mitigation of these attacks against VoIP networks, to see if the mechanism
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Xuan. "AN EVALUATION OF SOME FACTORS AFFECTING ACCURACY OF THE VIETNAMESE KEYWORD SPOTTING SYSTEM." Journal of Military Science and Technology, no. 67 (June 12, 2020): 33–43. http://dx.doi.org/10.54939/1859-1043.j.mst.67.2020.33-43.

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Keyword spotting (KWS) is one of the important systems on speech applications, such as data mining, call routing, call center, customer-controlled smartphone, smart home systems with voice control, etc. With the goals of researching some factors affecting the Vietnamese Keyword spotting system, we study the combination architecture of CNN (Convolutional Neural Networks)-RNN (Recurrent Neural Networks) on both clean and noise environments with 2 distance speaker cases: 1m and 2m. The obtained results show that the noise trained models are better performance than clean trained models in any (cle
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Ellway, Benjamin. "Design vs practice." International Journal of Operations & Production Management 36, no. 4 (2016): 408–28. http://dx.doi.org/10.1108/ijopm-11-2013-0487.

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Purpose – The purpose of this paper is to investigate how customer involvement in call routing affects the internal operations of the call centre service system by examining customer usability problems with the interactive voice response (IVR) system and the practices of agents used to redirect incorrectly routed calls. Design/methodology/approach – A qualitative case study combined direct observation of live calls through sit-bys with agents and semi-structured interviews conducted with coaches and managers within 13 separate teams across all four functional areas of a call centre operation.
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Kurilenko, Ivan E., and Igor E. Nikonov. "Solving the Message Classification Problem in Voice Interaction Systems." Vestnik MEI 5, no. 5 (2020): 132–39. http://dx.doi.org/10.24160/1993-6982-2020-5-132-139.

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A method for solving the problem of classifying short-text messages in the form of sentences of customers uttered in talking via the telephone line of organizations is considered. To solve this problem, a classifier was developed, which is based on using a combination of two methods: a description of the subject area in the form of a hierarchy of entities and plausible reasoning based on the case-based reasoning approach, which is actively used in artificial intelligence systems. In solving various problems of artificial intelligence-based analysis of data, these methods have shown a high degr
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Nosheen, Irum, Shoab A. Khan, and Umar Ali. "A Cross-Layer Design for a Multihop, Self-Healing, and Self-Forming Tactical Network." Wireless Communications and Mobile Computing 2019 (April 9, 2019): 1–16. http://dx.doi.org/10.1155/2019/1523906.

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In mission and time critical applications, bandwidth and delay optimizations are the key goals of communication systems. This paper presents a cross-layer framework design that reduces the call setup time, provides collision-free communication, and reuses the empty slots of Time Division Multiple Access (TDMA) protocol which otherwise causes low throughput and large delay. As number of communicating nodes in tactical networks is small as compared to commercial mobile ad hoc networks (MANETs), classical TDMA will yield huge number of empty slots and any Carrier Sense Multiple Access/Collision D
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Rukaiya, Rukaiya, Shoab Ahmed Khan, Muhammad Umar Farooq, and Farhan Hussain. "A Novel Self-Forming Virtual Sub-Nets Based Cross-Layer MAC Protocol for Multihop Tactical Network." Applied Sciences 11, no. 6 (2021): 2470. http://dx.doi.org/10.3390/app11062470.

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A tactical network mainly consists of software-defined radios (SDRs) integrated with programmable and reconfigurable features that provide the addition and customization of different waveforms for different scenarios, e.g., situational awareness, video, or voice transmission. The network, which is mission-critical, congested, and delay-sensitive, operates in infrastructure-less terrains with self-forming and self-healing capabilities. It demands reliability and the need to survive by seamlessly maintaining continuous network connectivity during mobility and link failures. SDR platforms transfe
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V, Dr Kiran, and Rahul Raj D N. "Segregating Signaling and Media Planes into Different containers." Journal of University of Shanghai for Science and Technology 23, no. 06 (2021): 1373–82. http://dx.doi.org/10.51201/jusst/21/06452.

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Scalability is an important aspect of communication networks. With the ascent of SIP and associated modern real-time protocols, IP telephony has become a revolutionary technology in connecting users through real-time voice communications with enabled video and instant messaging capabilities. B2BUA is a SIP server that provides call management and authentication functionality by reformulating the request and routing the traffic to other user agents in the network. It comprises signaling and media entities that handle all control signaling messages and real-time data(media) information respectiv
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Pidpaly, Oleksandr. "Improving sip trunking services with cloud-based SBC: Performance analysis and optimisation strategies." Вісник Черкаського державного технологічного університету 28, no. 4 (2023): 36–49. http://dx.doi.org/10.62660/2306-4412.4.2023.36-49.

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In modern telecommunications networks, session initiation protocol trunking is an important technology for voice and video communication over Internet protocol networks. Cloud-based session boundary controllers play a key role in ensuring security and quality of service but there are challenges to their performance and optimisation, especially as data volume and users grow. The purpose of this study is to develop a strategy for achieving efficient and scalable session initiation protocol trunking services in cloud environments. Methods of theoretical analysis and practical experiments are used
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M., Dr Duraipandian. "Long Term Evolution -Self Organizing Network for Minimization of Sudden Call Termination in Mobile Radio Access Networks." Journal of Trends in Computer Science and Smart Technology 2, no. 2 (2020): 89–97. http://dx.doi.org/10.36548/jtcsst.2020.2.003.

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Nowadays the mobile devices have become a more vital requisite and very crucial portion of our lives daily routine. The sudden call termination that happens unexpectedly (call drops) is a circumstance were the enduring calls get cut without any prior indication. The evolution of the services associated with the 3G and the 4G based on the voice and the data has ended up in high conflicts between the companies of the telecommunication to increase the consumer rate leading to major occurrence of the termination in the calls. Such abrupt un-notified call cessation still remains as an unanswered qu
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Dissertations / Theses on the topic "Voice call routing"

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Соловйов, Олександр Віталійович, Александр Витальевич Соловьев та Oleksandr Soloviov. "Метод оптимізації функціонування VoIP мережі на основі вибору маршруту голосового виклику". Thesis, Національний авіаційний університет, 2020. https://er.nau.edu.ua/handle/NAU/44450.

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У дисертаційній роботі сформульовано й обґрунтовано основні теоретичні та практичні результати, що становлять вирішення важливого науково-практичного завдання оптимізації функціонування VoIP мережі за рахунок удосконалення технологій динамічної маршрутизації голосових викликів та структурно-функціональної організації опорної IP мережі, що приводить до покращення співвідношення якість/ціна VoIP зв’язку та збільшення рівня автоматизації VoIP системи. Ґрунтуючись на аналізі існуючих принципів побудови VoIP мереж, запропоновано удосконалення структурно-функціональної організації опорної IP-мереж
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Mandal, Sandipan. "A new alternate routing scheme with endpoint admission control for low call loss probability in VoIP network." Thesis, 2006. http://hdl.handle.net/10057/548.

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Call admission control (CAC) extends the capabilities of Quality of service (QoS) tools which protect voice traffic from the negative effects of other voice traffic. It does not allow oversubscription of a Voice over Internet Protocol (VoIP) network. To achieve better performance for efficient call admission control, various dynamic routings are being proposed. In the dynamic routing mechanism, the condition of the network is learned by observing the network condition via the probe packets and according to the defined threshold, routes are chosen dynamically. In such schemes, various combinati
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Book chapters on the topic "Voice call routing"

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Ash, Gerald R. "Call/Session Routing and Connection Routing Methods." In Traffic Engineering and QoS Optimization of Integrated Voice & Data Networks. Elsevier, 2007. http://dx.doi.org/10.1016/b978-012370625-6/50005-1.

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Alshamrani, Mazin I., and Ashraf A. Ali. "QoS and Performance Evaluation for SIP-Based VoIP Over DMO." In Advances in Wireless Technologies and Telecommunication. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2113-6.ch005.

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In this chapter, analyses for the performance metrics that define the quality of service (QoS) of SIP-based VoIP will be introduced. SIP-based VoIP applications over Direct Mode of Operation (DMO), which behaves in a way similar to Mobile Ad-hoc Network (MANET) systems, have three main performance categories related to the QoS. These categories are the SIP signaling, voice data transmission, and MANET routing. The SIP signaling controls the VoIP calls initiation, termination, and modifications. The major QoS parameters of VoIP that are managed by SIP signaling are the registration intervals, c
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Stavropoulou, Pepi, Dimitris Spiliotopoulos, and Georgios Kouroupetroglou. "Design and Development of an Automated Voice Agent." In Conversational Agents and Natural Language Interaction. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-60960-617-6.ch015.

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Sophisticated, commercially deployed spoken dialogue systems capable of engaging in more natural human-machine conversation have increased in number over the past years. Besides employing advanced interpretation and dialogue management technologies, the success of such systems greatly depends on effective design and development methodology. There is, actually, a widely acknowledged, fundamentally reciprocal relationship between technologies used and design choices. In this line of thought, this chapter constitutes a more practical approach to spoken dialogue system development, comparing desig
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"Voice-Movement- Task Model." In Keep CALM and Teach: Empowering K-12 Learners With Positive Classroom Management Routines. Corwin, 2019. http://dx.doi.org/10.4135/9781506397788.n4.

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Louvros, Spiros. "Towards Unified Services in Heterogeneous Wireless Networks Based on Soft-Switch Platform." In Encyclopedia of Multimedia Technology and Networking, Second Edition. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-014-1.ch191.

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The last two decades, after the telecommunication and computer technology convergence, the world of telecommunication applications has changed dramatically. The traffic needs of the customers have moved from circuit switched applications towards packet switched applications (Cox, 1995). Data traffic, with the characteristics of information transmission in the form of packets and the bursty flow characteristics rather than constant rate, nowadays accounts for slightly more than 60% of the traffic that is transmitted over the backbone telecommunication networks (Esmailzadeh, Nakagawa, & Jone
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Jackson, John A. "l’ll Get By” (1942-1962)." In A House on Fire. Oxford University PressNew York, NY, 2004. http://dx.doi.org/10.1093/oso/9780195149722.003.0001.

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Abstract The Night Of August 29, 1964, was supposed to be a typical one at the Uptown Theater. Local radio personality Georgie Woods (“the guy with the goods”) emceed a rhythm and blues stage show, just as he had done many times before at the crumbling, cavernous arena squatting in the heart of the North Philadelphia ghetto. Headliners that evening included B. B. King and Gladys Knight and the Pips. It was a “big show,” recalled Woods, who was not only a popular disc jockey on one of the city’s two black-oriented radio stations, but also a civil rights activist and a leading voice of the black
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Conference papers on the topic "Voice call routing"

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Soloviev, Alexander, and Victor Bondarenko. "Optimization of VoIP network performance based on voice call routing and network reorganisation." In 2017 IEEE First Ukraine Conference on Electrical and Computer Engineering (UKRCON). IEEE, 2017. http://dx.doi.org/10.1109/ukrcon.2017.8100454.

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Torregoza, Mark Lorenze R., and Elmer P. Dadios. "An adaptive route optimization algorithm for routing of international voice calls using fuzzy logic." In TENCON 2012 - 2012 IEEE Region 10 Conference. IEEE, 2012. http://dx.doi.org/10.1109/tencon.2012.6412212.

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Mosa, Hawazin, Mohammed Aadil, Nawal Mustafa, and Huwaida Elshoush. "A New Method for Automating Voice Calls Routing Using Data Preprocessing Techniques for Supervised Learning." In 2020 International Conference on Computer, Control, Electrical, and Electronics Engineering (ICCCEEE). IEEE, 2021. http://dx.doi.org/10.1109/iccceee49695.2021.9429667.

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