Relevant bibliographies by topics / Voicebots

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Voicebots'

Author: Grafiati
Published: 4 June 2021
Last updated: 27 July 2025

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Journal articles on the topic "Voicebots"

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Gamboa-Cruzado, Javier, Bryan Palomino-Morales, Juan Romero-Vega, et al. "Exploring the impact of a Generative AI Voicebot on customer service quality in a telecommunications company in Peru." Journal of Infrastructure, Policy and Development 8, no. 16 (2024): 10226. https://doi.org/10.24294/jipd10226.

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Nowadays, customer service in telecommunications companies is often characterized by long waiting times and impersonal responses, leading to customer dissatisfaction, increased complaints, and higher operational costs. This study aims to optimize the customer service process through the implementation of a Generative AI Voicebot, developed using the SCRUMBAN methodology, which comprises seven phases: Objectives, To-Do Tasks, Analysis, Development, Testing, Deployment, and Completion. An experimental design was used with an experimental group and a control group, selecting a representative samp
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Noga, Tomasz. "The use of chatbots and voicebots by public institutions in the communication process with clients." Scientific Papers of Silesian University of Technology. Organization and Management Series 2023, no. 174 (2023): 69–79. http://dx.doi.org/10.29119/1641-3466.2023.174.6.

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Purpose: The purpose of this publication is to identify the opportunities and threats arising from the use of chatbots and voicebots in Polish public sector institutions. Design/methodology/approach: The theoretical basis presented in this paper is the available literature on the subject. Expert research was conducted with practitioners and theoreticians from the Lodz Province about chatbots, voicebots and public institutions. The research technique was a standardized interview. Findings: The results of the research made it possible to identify the opportunities, limitations and risks of imple
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Rohit, Kumar, Amit Shankar, Gagan Katiyar, Ankit Mehrotra, and Ebtesam Abdullah Alzeiby. "Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context." Journal of Retailing and Consumer Services 78 (May 2024): 103728. http://dx.doi.org/10.1016/j.jretconser.2024.103728.

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Selvanathan, Gokulkumar. "NLP Voicebots and Human-Agent Synergy in Hybrid Contact Centers: Optimizing Collaborative Frameworks for Enhanced Customer Experience." European Journal of Computer Science and Information Technology 13, no. 31 (2025): 23–35. https://doi.org/10.37745/ejcsit.2013/vol13n312335.

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This article examines the integration of Natural Language Processing (NLP) voicebots within modern contact center environments, highlighting their role not as replacements for human agents but as collaborative partners in a synergistic ecosystem. It explores how these intelligent systems effectively manage routine customer interactions while seamlessly transferring complex or emotionally nuanced situations to human specialists. The discussion encompasses the architectural frameworks that enable smooth transitions between automated and human touchpoints, including intent recognition systems, co
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Tran, Duc Chung. "The first FOSD-tacotron-2-based text-to-speech application for Vietnamese." Bulletin of Electrical Engineering and Informatics 10, no. 2 (2021): 898–903. http://dx.doi.org/10.11591/eei.v10i2.2539.

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Recently, with the development and deployment of voicebots which help to minimize personnels at call centers, text-to-speech (TTS) systems supporting English and Chinese have attracted attentions of researchers and corporates worldwide. However, there is very limited published works in TTS developed for Vietnamese. Thus, this paper presents in detail the first Tacotron-2-based TTS application development for Vietnamese that utilizes the publicly available FPT open speech dataset (FOSD) containing approximately 30 hours of labeled audio files together with their transcripts. The dataset was mad
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FRĂTICĂ-DRAGOMIR (GUȘE), Alina Mihaela. "CHATBOT IN HUMAN RESOURCES MANAGEMENT; WORLD EXPERIENCE VS. ROMANIA." Annals of the University of Oradea. Economic Sciences 33, no. 1 (2024): 384–97. http://dx.doi.org/10.47535/1991auoes33(1)043.

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Artificial Intelligence (AI) is rapidly penetrating the public sector as agencies strive for higher efficiency, better quality, and more personalized service to their customers. Social security is no exception. While AI applications are diverse - each with its own far-reaching implications - "IA conversational" or "chatbots" have led the way in terms of AI adoption by government agencies. Chatbots are a useful tool with great potential for government. All types of chatbots have a great benefit and revolutionary impact for users of public administration Describe the basic characteristics of cha
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Duc, Chung Tran. "The first FOSD-tacotron-2-based text-to-speech application for Vietnamese." Bulletin of Electrical Engineering and Informatics 10, no. 2 (2021): 898~903. https://doi.org/10.11591/eei.v10i2.2539.

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Recently, with the development and deployment of voicebots which help to minimize personnels at call centers, text-to-speech (TTS) systems supporting English and Chinese have attracted attentions of researchers and corporates worldwide. However, there is very limited published works in TTS developed for Vietnamese. Thus, this paper presents in detail the first Tacotron-2-based TTS application development for Vietnamese that utilizes the publicly available FPT open speech dataset (FOSD) containing approximately 30 hours of labeled audio files together with their transcripts. The dataset was mad
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Skrzypiec, Aleksandra. "Płaszczyzny interakcji między człowiekiem a maszyną: zarys prob- lematyki z perspektywy nauki o komunikacji społecznej." Człowiek i Społeczeństwo 58 (January 27, 2025): 151–78. https://doi.org/10.14746/cis.2024.58.8.

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The dynamic technological development in the domain of Artificial Intelligence and other related disciplines, such as robotics, makes the space to phrase new research questions, which demand social communication and media science reflection. ai in the form of embodied robots, invisible social bots, voicebots, chatbots, and digital software has entered the world of social communication and became an inherent component. Contemporary, increasingly technologically advanced tools play the role of interlocutors in the communication process and in result, new dynamic forms of interactions, relations
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Ihnatišinová, Denisa. "Digitalization of tax administration communication under the effect of global megatrends of the digital age." SHS Web of Conferences 92 (2021): 02022. http://dx.doi.org/10.1051/shsconf/20219202022.

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Research background: Digitalization of tax administration communication means the creation of paperless communication between the tax subject and the tax administration. Artificial intelligence technology creates new digital communication channels and contribute to more efficient paperless tax administration. The global trend of the digital age are digital assistants, chatbots, voicebots, respectively process automation. The growing investments in new information technologies is mainly due to the simplification of tax registration and payment, an automation of data analysis and the improvement
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UDZRI, MUHAMMAD HAFIDZ, NIZAR AINUL YAKIN, FIDA YUZIDA HASNAH, et al. "Response Speed Analysis of Interactive Voicebot Receptionist." ELKOMIKA: Jurnal Teknik Energi Elektrik, Teknik Telekomunikasi, & Teknik Elektronika 12, no. 4 (2024): 983. https://doi.org/10.26760/elkomika.v12i4.983.

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ABSTRAKPusat Penelitian Teh dan Kina (PPTK) Gambung menghadapi tantangan dalam memberikan informasi cepat kepada pengunjung. Untuk mengatasinya, dikembangkan voicebot interaktif berbasis teknologi Python Speech Recognition dan Pyttsx3, yang menggunakan metode speech-to-text dan text-to-speech. Pengujian dilakukan dengan variasi kondisi internet, intensitas kebisingan, perbedaan aksen, dan analisis keluaran suara. Hasil menunjukkan akurasi hingga 90% dengan rata-rata kecepatan tanggap 1,94 detik pada koneksi internet stabil dan suara yang jelas. Di lingkungan bising dengan kekuatan suara tinggi
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Dissertations / Theses on the topic "Voicebots"

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Gersil, Tuna, and Ismail Hilal. "The Role of Conversational Interfaces in the Future of Digitaland Technology." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279688.

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Conversational interfaces (CIs) have been a trending topic in recent years. As of the last decade, CIs have emerged with the aim of simplifying human-machine interactions and found a wide use case in the market. For example, Siri and Google Assistant are some of the most well-known CIs developed by the tech giants Apple and Google. The digital landscape has evolved from web, to mobile apps, to recently CIs. Nowadays, CIs, in particular chatbots and voicebots, are becoming increasingly common. Whether navigating the web or messaging on a phone, it is likely that CIs have been confronted offerin
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Vodák, Marek. "Návrh projektu pro zavedení voicebota." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-416897.

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Diploma thesis proposes the project for voicebot implementation. The thesis explains possible use of this technology in the context of the company and analyzes the current situation. Using project management tools the project is designed which can be used for implementation of this technology.
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Vlček, Pavol. "Hlasový dialogový systém ve webovém prohlížeči pro demonstrační účely." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2021. http://www.nusl.cz/ntk/nusl-449168.

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Cieľom práce je navrhnúť a vytvoriť hlasom ovládaného asistenta(voicebota), ktorý bude ľahko nasaditeľný na webovú stránku. Používateľom tak bude poskytnutý moderný spôsob, ako prirodzene komunikovať cez internetový prehliadač. Hlavný dôraz je kladený na synchronizáciu medzi hlasovým asistentom a obsahom na webovej stránke. Synchronizácia je dosiahnutá obojsmerným prenosom hlasu a textových príkazov medzi klientom a serverom. Na to je použitá technológia WebRTC v kombinácií so signalizačným protokolom SIP. Práca sa zaoberá oblasťami ako VoIP telefonovanie, počítačové siete a strojové učenie(pr
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Books on the topic "Voicebots"

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Foundation, Eurodata, ed. Eurodata Foundation voicebook. Eurodata Foundation, 1987.

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Foundation, Eurodata. Eurodata Foundation voicebook 1986. Eurodata Foundation, 1986.

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Horowitz, David. Evolution of the Voicebot. Elsevier Science & Technology Books, 2022.

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Voicebot and Chatbot Design: Flexible Conversational Interfaces with Amazon Alexa, Google Home, and Facebook Messenger. Packt Publishing, Limited, 2018.

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Book chapters on the topic "Voicebots"

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Pütz, Christopher, Sebastian Düppre, Stefan Roth, and Werner Weiss. "Akzeptanz und Nutzung von Chat-/Voicebots." In Künstliche Intelligenz im Dienstleistungsmanagement. Springer Fachmedien Wiesbaden, 2021. http://dx.doi.org/10.1007/978-3-658-34326-2_14.

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Ahmadi, Yasaman, and Simona Cafieri. "Advanced AI-Driven Statistical Query Systems: A Voicebot for Seamless Demographic Data Access." In Italian Statistical Society Series on Advances in Statistics. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-96303-2_3.

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Bhama, Ponsy R. K. Sathia, P. Jayanthi, S. Ulagammal, Kriti Gupta, and K. Sai Kaushik. "An Interactive Voicebot for Visually Challenged: Empowering the Realm Among Deaf-Mute and Normal Community." In Congress on Smart Computing Technologies. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-99-2468-4_11.

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Wolski, Przemysław, and Paweł Szerszeń. "Chatbots und Voicebots auf E-Learning-Platt men in der Förderung der berufsbezogenen Gesprächskompetenz im DaF/DaZ Unterricht." In Germanistinnen und Germanisten im Beruf – zwischen Ausbildung und Realität. Wydawnictwo Uniwersytetu Łódzkiego, 2020. http://dx.doi.org/10.18778/8220-393-6.09.

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Valtolina, Stefano, and Alessandro Vivian Sisto. "A Pattern Language for Inclusive Design: A Set of Patterns for Designing Reusable Accessible Solutions." In Studies in Health Technology and Informatics. IOS Press, 2022. http://dx.doi.org/10.3233/shti220862.

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A common cause for inconsistent accessibility in the design of ICT applications is that designers work to develop optimal and satisfactory interfaces but they do not take care to comply with all users’ needs and possibilities to access. The study presented in this paper stems from a lack of published evidence able to support designs in developing accessible interfaces for websites, mobile apps or conversational Interfaces (chatbot or voicebot). This work aims at investigating accessible design patterns that can be used by designers to implement applications accessible by multiple devices. To s
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Conference papers on the topic "Voicebots"

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Reddy, Kasa Amareswar, Pitti Abhiram Reddy, Chandolu Shanmuka Srinivas, Sruthy Anand, and Sethuraman N. Rao. "A Voicebot with Pronunciation Feedback Mechanism for Rural Indian English Learners." In 2025 5th International Conference on Pervasive Computing and Social Networking (ICPCSN). IEEE, 2025. https://doi.org/10.1109/icpcsn65854.2025.11035325.

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Jayalakshmi, V., R. Deepa, R. Ganesan, N. Sriram, and R. Surendran. "Deep Learning Empowered Natural Language Understanding Voicebot’s for farmers: Kissan Samvaad Initiative." In 2024 8th International Conference on Electronics, Communication and Aerospace Technology (ICECA). IEEE, 2024. https://doi.org/10.1109/iceca63461.2024.10800864.

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S, Vijayalakshmi, Disney Sandhya A, and Nimala Deve P. "AI-Powered Holistic Mental Health Monitoring: Integrating Facial Emotion Recognition, Chatbot, and Voicebot for Personalized Support." In 2025 International Conference on Data Science, Agents & Artificial Intelligence (ICDSAAI). IEEE, 2025. https://doi.org/10.1109/icdsaai65575.2025.11011757.

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Roman, Mateus Klein, Luan Zanatta de Oliveira, Ana Carolina Bertoletti De Marchi, Jeangrei Emanoelli Veiga, and Rita Adriana Da Leve. "Desenvolvimento de tecnologias conversacionais multimodais para inserção e monitoramento de registros em sistema e-Health." In Anais Estendidos do Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais. Sociedade Brasileira de Computação, 2023. http://dx.doi.org/10.5753/ihc_estendido.2023.233201.

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Nas últimas décadas, o crescente desenvolvimento de tecnologias computacionais e sua massificação facilitaram o acesso a diversas aplicações, para os mais diversos públicos. Entre as aplicações em ascensão, estão os agentes conversacionais, comumente conhecidos como chatbots e/ou voicebots, que estão se tornando cada vez mais populares devido às funcionalidades que agregam aos softwares e hardwares existentes. Este trabalho tem como objetivo detalhar o desenvolvimento de dois agentes conversacionais multimodais voltados para a inserção de registros e monitoramento de dados em saúde.
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House, Brandi, Jonathan Malkin, and Jeff Bilmes. "The VoiceBot." In the SIGCHI Conference. ACM Press, 2009. http://dx.doi.org/10.1145/1518701.1518731.

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House, Brandi, Jon Malkin, and Jeff Bilmes. "Demo of VJ-Voicebot." In the 9th international ACM SIGACCESS conference. ACM Press, 2007. http://dx.doi.org/10.1145/1296843.1296895.

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Arora, Jyoti, Sonalika Roy, Vandita Sharan, Yogita Yogita, and Yashtika Kakkar. "An Interactive Voicebot Using Rasa Framework For Migrant Workers." In Proceedings of the 3rd International Conference on ICT for Digital, Smart, and Sustainable Development, ICIDSSD 2022, 24-25 March 2022, New Delhi, India. EAI, 2023. http://dx.doi.org/10.4108/eai.24-3-2022.2319009.

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Ma, Yong, Heiko Drewes, and Andreas Butz. "Fake Moods: Can Users Trick an Emotion-Aware VoiceBot?" In CHI '21: CHI Conference on Human Factors in Computing Systems. ACM, 2021. http://dx.doi.org/10.1145/3411763.3451744.

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Toan, Dinh Luu, Thanh Thua-Tieu Pham, Tien Dang, and Ngan Luu-Thuy Nguyen. "ViEmBot: An Empathetic Voicebot System for the Vietnamese Language." In 2022 International Conference on Multimedia Analysis and Pattern Recognition (MAPR). IEEE, 2022. http://dx.doi.org/10.1109/mapr56351.2022.9925003.

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Revathy, S., Niranjani R, and Roslin Kanushya J. "Health Care Counselling Via Voicebot Using Multinomial Naive Bayes Algorithm." In 2020 5th International Conference on Communication and Electronics Systems (ICCES). IEEE, 2020. http://dx.doi.org/10.1109/icces48766.2020.9137948.

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