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Journal articles on the topic 'Voicebots'

Author: Grafiati

Published: 4 June 2021

Last updated: 27 July 2025

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1

Gamboa-Cruzado, Javier, Bryan Palomino-Morales, Juan Romero-Vega, et al. "Exploring the impact of a Generative AI Voicebot on customer service quality in a telecommunications company in Peru." Journal of Infrastructure, Policy and Development 8, no. 16 (2024): 10226. https://doi.org/10.24294/jipd10226.

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Nowadays, customer service in telecommunications companies is often characterized by long waiting times and impersonal responses, leading to customer dissatisfaction, increased complaints, and higher operational costs. This study aims to optimize the customer service process through the implementation of a Generative AI Voicebot, developed using the SCRUMBAN methodology, which comprises seven phases: Objectives, To-Do Tasks, Analysis, Development, Testing, Deployment, and Completion. An experimental design was used with an experimental group and a control group, selecting a representative samp

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Noga, Tomasz. "The use of chatbots and voicebots by public institutions in the communication process with clients." Scientific Papers of Silesian University of Technology. Organization and Management Series 2023, no. 174 (2023): 69–79. http://dx.doi.org/10.29119/1641-3466.2023.174.6.

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Purpose: The purpose of this publication is to identify the opportunities and threats arising from the use of chatbots and voicebots in Polish public sector institutions. Design/methodology/approach: The theoretical basis presented in this paper is the available literature on the subject. Expert research was conducted with practitioners and theoreticians from the Lodz Province about chatbots, voicebots and public institutions. The research technique was a standardized interview. Findings: The results of the research made it possible to identify the opportunities, limitations and risks of imple

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Rohit, Kumar, Amit Shankar, Gagan Katiyar, Ankit Mehrotra, and Ebtesam Abdullah Alzeiby. "Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context." Journal of Retailing and Consumer Services 78 (May 2024): 103728. http://dx.doi.org/10.1016/j.jretconser.2024.103728.

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Selvanathan, Gokulkumar. "NLP Voicebots and Human-Agent Synergy in Hybrid Contact Centers: Optimizing Collaborative Frameworks for Enhanced Customer Experience." European Journal of Computer Science and Information Technology 13, no. 31 (2025): 23–35. https://doi.org/10.37745/ejcsit.2013/vol13n312335.

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This article examines the integration of Natural Language Processing (NLP) voicebots within modern contact center environments, highlighting their role not as replacements for human agents but as collaborative partners in a synergistic ecosystem. It explores how these intelligent systems effectively manage routine customer interactions while seamlessly transferring complex or emotionally nuanced situations to human specialists. The discussion encompasses the architectural frameworks that enable smooth transitions between automated and human touchpoints, including intent recognition systems, co

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Tran, Duc Chung. "The first FOSD-tacotron-2-based text-to-speech application for Vietnamese." Bulletin of Electrical Engineering and Informatics 10, no. 2 (2021): 898–903. http://dx.doi.org/10.11591/eei.v10i2.2539.

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Recently, with the development and deployment of voicebots which help to minimize personnels at call centers, text-to-speech (TTS) systems supporting English and Chinese have attracted attentions of researchers and corporates worldwide. However, there is very limited published works in TTS developed for Vietnamese. Thus, this paper presents in detail the first Tacotron-2-based TTS application development for Vietnamese that utilizes the publicly available FPT open speech dataset (FOSD) containing approximately 30 hours of labeled audio files together with their transcripts. The dataset was mad

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FRĂTICĂ-DRAGOMIR (GUȘE), Alina Mihaela. "CHATBOT IN HUMAN RESOURCES MANAGEMENT; WORLD EXPERIENCE VS. ROMANIA." Annals of the University of Oradea. Economic Sciences 33, no. 1 (2024): 384–97. http://dx.doi.org/10.47535/1991auoes33(1)043.

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Artificial Intelligence (AI) is rapidly penetrating the public sector as agencies strive for higher efficiency, better quality, and more personalized service to their customers. Social security is no exception. While AI applications are diverse - each with its own far-reaching implications - "IA conversational" or "chatbots" have led the way in terms of AI adoption by government agencies. Chatbots are a useful tool with great potential for government. All types of chatbots have a great benefit and revolutionary impact for users of public administration Describe the basic characteristics of cha

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Duc, Chung Tran. "The first FOSD-tacotron-2-based text-to-speech application for Vietnamese." Bulletin of Electrical Engineering and Informatics 10, no. 2 (2021): 898~903. https://doi.org/10.11591/eei.v10i2.2539.

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Recently, with the development and deployment of voicebots which help to minimize personnels at call centers, text-to-speech (TTS) systems supporting English and Chinese have attracted attentions of researchers and corporates worldwide. However, there is very limited published works in TTS developed for Vietnamese. Thus, this paper presents in detail the first Tacotron-2-based TTS application development for Vietnamese that utilizes the publicly available FPT open speech dataset (FOSD) containing approximately 30 hours of labeled audio files together with their transcripts. The dataset was mad

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Skrzypiec, Aleksandra. "Płaszczyzny interakcji między człowiekiem a maszyną: zarys prob- lematyki z perspektywy nauki o komunikacji społecznej." Człowiek i Społeczeństwo 58 (January 27, 2025): 151–78. https://doi.org/10.14746/cis.2024.58.8.

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The dynamic technological development in the domain of Artificial Intelligence and other related disciplines, such as robotics, makes the space to phrase new research questions, which demand social communication and media science reflection. ai in the form of embodied robots, invisible social bots, voicebots, chatbots, and digital software has entered the world of social communication and became an inherent component. Contemporary, increasingly technologically advanced tools play the role of interlocutors in the communication process and in result, new dynamic forms of interactions, relations

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Ihnatišinová, Denisa. "Digitalization of tax administration communication under the effect of global megatrends of the digital age." SHS Web of Conferences 92 (2021): 02022. http://dx.doi.org/10.1051/shsconf/20219202022.

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Research background: Digitalization of tax administration communication means the creation of paperless communication between the tax subject and the tax administration. Artificial intelligence technology creates new digital communication channels and contribute to more efficient paperless tax administration. The global trend of the digital age are digital assistants, chatbots, voicebots, respectively process automation. The growing investments in new information technologies is mainly due to the simplification of tax registration and payment, an automation of data analysis and the improvement

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UDZRI, MUHAMMAD HAFIDZ, NIZAR AINUL YAKIN, FIDA YUZIDA HASNAH, et al. "Response Speed Analysis of Interactive Voicebot Receptionist." ELKOMIKA: Jurnal Teknik Energi Elektrik, Teknik Telekomunikasi, & Teknik Elektronika 12, no. 4 (2024): 983. https://doi.org/10.26760/elkomika.v12i4.983.

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ABSTRAKPusat Penelitian Teh dan Kina (PPTK) Gambung menghadapi tantangan dalam memberikan informasi cepat kepada pengunjung. Untuk mengatasinya, dikembangkan voicebot interaktif berbasis teknologi Python Speech Recognition dan Pyttsx3, yang menggunakan metode speech-to-text dan text-to-speech. Pengujian dilakukan dengan variasi kondisi internet, intensitas kebisingan, perbedaan aksen, dan analisis keluaran suara. Hasil menunjukkan akurasi hingga 90% dengan rata-rata kecepatan tanggap 1,94 detik pada koneksi internet stabil dan suara yang jelas. Di lingkungan bising dengan kekuatan suara tinggi

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Duc, Chung Tran, Long Nguyen Duc, and Fadzil Hassan Mohd. "Development and testing of an FPT.AI-based voicebot." Bulletin of Electrical Engineering and Informatics 9, no. 6 (2020): 2388–95. https://doi.org/10.11591/eei.v9i6.2620.

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In recent years, voicebot has become a popular communication tool between humans and machines. In this paper, we will introduce our voicebot integrating text-to-speech (TTS) and speech-to-text (STT) modules provided by FPT.AI. This voicebot can be considered as a critical improvement of a typical chatbot because it can respond to human’s queries by both text and speech. FPT Open Speech, LibriSpeech datasets, and music files were used to test the accuracy and performance of the STT module. For the TTS module, it was tested by using text on news pages in both Vietnamese and English. To tes

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Tran, Duc Chung, Duc Long Nguyen, and Mohd Fadzil Hassan. "Development and testing of an FPT.AI-based voicebot." Bulletin of Electrical Engineering and Informatics 9, no. 6 (2020): 2388–95. http://dx.doi.org/10.11591/eei.v9i6.2620.

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In recent years, voicebot has become a popular communication tool between humans and machines. In this paper, we will introduce our voicebot integrating text-to-speech (TTS) and speech-to-text (STT) modules provided by FPT.AI. This voicebot can be considered as a critical improvement of a typical chatbot because it can respond to human’s queries by both text and speech. FPT Open Speech, LibriSpeech datasets, and music files were used to test the accuracy and performance of the STT module. For the TTS module, it was tested by using text on news pages in both Vietnamese and English. To test the

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13

Rehmann, Mark L. "Speaker resonance voicebox." Journal of the Acoustical Society of America 116, no. 6 (2004): 3248. http://dx.doi.org/10.1121/1.1852945.

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14

Poussard, Cécile, Dorothée Moulin-Combes, and Michèle Dilax. "Analyse du logiciel VOICEbook." Alsic, Vol. 4 (June 15, 2001): 57–75. http://dx.doi.org/10.4000/alsic.1907.

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15

Voelskow, Vanessa, Claudia Meßner, Tobias Kurth, Amelie Busam, Toivo Glatz, and Natalie Ebert. "Prospective mixed-methods study evaluating the potential of a voicebot (CovBot) to relieve German health authorities during the COVID-19 infodemic." DIGITAL HEALTH 9 (January 2023): 205520762311806. http://dx.doi.org/10.1177/20552076231180677.

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Background During the COVID-19 pandemic, telephone hotlines of local health authorities in Germany were overloaded due to information requests by the public. Objective Evaluating the use of a COVID-19-specific voicebot (CovBot) in local health authorities in Germany during the COVID-19 pandemic. This study investigates the performance of the CovBot by assessing a perceptible relief of staff in the hotline service. Methods This prospective mixed-methods study enrolled local health authorities in Germany from 01 February 2021 to 11 February 2022 to deploy the CovBot, which was mainly designed to

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Kim, Hyo-Jung. "Continuance Intention to Use AI Voicebot in Call Center." JOURNAL OF THE KOREA CONTENTS ASSOCIATION 23, no. 12 (2023): 405–14. http://dx.doi.org/10.5392/jkca.2023.23.12.405.

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17

Hafner, Nils. "Gen AI und Roboterprozesse: Werden Call Center bald überflüssig?" Call Center Profi, no. 4 (July 1, 2024): 12–17. https://doi.org/10.5281/zenodo.15075308.

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KI, Automation und Self Service sind omnipräsent. Aber ohne motivierte Mitarbeitende und kundenzentrierte Unternehmensführung bleibt der Erfolg auf der Strecke. Ende Februar dieses Jahres gab der schwedische Zahlungsanbieter Klarna bekannt, seine AI gestützten Customer Service Bots mit der GPT Engine von OpenAI würden zwei Drittel aller Serviceanfragen erfolgreich lösen. Demnach hätte der KI-Assistent in einem Monat 2,3 Millionen Gespräche geführt, und damit die gleiche Arbeit wie 700 Vollzeitmitarbeiter erledigt. Die Kundenzufriedenheit sei gleichgeblieben. Die Lösung von Besorgungen sei präz

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18

Beaugonin, Bertrand. "Droit de réponse sur l’analyse du logiciel VOICEbook." Alsic, Vol. 5, n°1 (March 15, 2002): 61–63. http://dx.doi.org/10.4000/alsic.2044.

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19

Wang, Hua, and Arvind Singhal. "Audience-centered discourses in communication and social change: the ‘Voicebook’ of Main Kuch Bhi Kar Sakti Hoon, an entertainment-education initiative in India." Journal of Multicultural Discourses 13, no. 2 (2018): 176–91. http://dx.doi.org/10.1080/17447143.2018.1481857.

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20

Pohribna, Olena. "Ukrainian-language Audiobooks: Types, Functions, Range, Advantages and Disadvantages." Ukrainian Information Space, no. 2(6) (December 2, 2020): 83–100. https://doi.org/10.31866/2616-7948.2(6).2020.219776.

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The article analyzes the history of audio books origin and development in Ukraine from recordings to digital MP3 formats. Although researchers believe that today the audiobooks market in Ukraine is undeveloped, in the Ukrainian information space this type of publications is becoming increasingly popular, the number of producers and resources with audiobooks in Ukrainian is growing, genre and thematic range is expanding. Audio books themselves play a dual role (they are a separate type of publication and at the same time a way to promote literature), and also perform a number of functions: awar

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21

Alsuwayni, Abdulaziz, and Abdulsadiq Alshaker. "The various impacts of using chatbots by media students at Saudi universities." International Journal of Educational Sciences and Arts 4, no. 6 (2025): 153–82. https://doi.org/10.59992/ijesa.2025.v4n6p5.

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The study aims to identify the various impacts of the use of chatbots by media students at Saudi universities, and to reveal the similarities and differences in the various impacts resulting from the use of chatbots by media students in the Kingdom based on demographic variables. The study is a descriptive study and relies on a survey approach. It was applied to a deliberate sample of (300) male and female media students at universities and departments in the Kingdom of Saudi Arabia, comprising (153) males and (147) females. The survey was used as a data collection tool. The study reached a se

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Don, Africa, Aaron, and Torrizo, Lorwin Felimar. "Comparative Study of Intrusion Detection Systems against Mainstream Network Sniffing Tools." International Journal of Engineering & Technology 7, no. 4.16 (2018): 188–91. http://dx.doi.org/10.14419/ijet.v7i4.16.22884.

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As the world embraces a technological revolution on how everyday devices are connected to the internet, users provide sensitive information using the internet which is broken down and distributed as packets throughout the network. Packet sniffers tap to these packets, capable of potentially compromising security and privacy of unsuspecting users. This study aims to put into the test some well-known Intrusion Detection Systems (IDS) and observe how they fare against popular packet-sniffing tools such as Wireshark and tcpdump. The varied sniffing methods and techniques from various sniffing tool

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Essel, Harry Barton, Dimitrios Vlachopoulos, Henry Nunoo‐Mensah, and John Opuni Amankwa. "Exploring the impact of VoiceBots on multimedia programming education among Ghanaian university students." British Journal of Educational Technology, July 3, 2024. http://dx.doi.org/10.1111/bjet.13504.

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AbstractConversational user interfaces (CUI), including voice interfaces, which allow users to converse with computers via voice, are gaining wide popularity. VoiceBots allow users to receive a response in real‐time, regardless of the communication device. VoiceBots have been explored in fields such as customer service to automate repetitive queries and help reduce redundant tasks; however, they have not been widely applied in the classroom. This study aimed to explore the effects of VoiceBot implementation on student learning. A pre‐test–post‐test design was implemented with 65 participating

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Prof. Vanita Babanne, Mrudula Bhor, Tanuja Mankar, Tanuja Mankar, and Kajal Borate. "Survey on Campus Platform with Personality Development Tools." International Journal of Advanced Research in Science, Communication and Technology, May 20, 2022, 157–60. http://dx.doi.org/10.48175/ijarsct-3900.

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Voicebot has become a popular tool for communication between humans and machines in recent years. Voicebots are conversational interfaces that recognize spoken natural language and speak with users using machine learning technologies (such as deep neural networks, automatic speech recognition, natural language processing, prediction models, and personalization). Most university campus apps are currently offered as static web pages or app menus. The goal of this research was to create a campus virtual assistant with personalized tools. Personalized tools include to do list and Eisenhower matrix

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Hundertmark, Sophie, Edy Portmann, and Nils Hafner. "Fuzzy Conversational Character Computing." Informatik Spektrum, May 31, 2023. http://dx.doi.org/10.1007/s00287-023-01538-8.

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ZusammenfassungDer folgende Beitrag zeigt auf, wie bestehende Disziplinen und Methoden aus den Bereichen der Psychologie und der Wirtschaftsinformatik miteinander kombiniert und erweitert werden, damit Conversational Bots, auch als Chat- oder Voicebots bekannt, nicht nur natürliche Sprache verstehen und verarbeiten können, sondern auch personalisiert auf die Useranfragen eingehen können. Dies alles mit dem Ziel, möglichst natürliche Dialoge zwischen Menschen und Maschinen zu ermöglichen und dabei den Fokus der Datensparsamkeit nicht zu verlieren.Dank dem neuen Ansatz des Character Computing (C

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TOPSAKAL, Oguzhan, and Elif TOPSAKAL. "Framework for A Foreign Language Teaching Software for Children Utilizing AR, Voicebots and ChatGPT (Large Language Models)." Journal of Cognitive Systems, December 31, 2022. http://dx.doi.org/10.52876/jcs.1227392.

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The cognitive capabilities of children develop during the early years of their life. Research shows that learning a foreign language helps develop cognitive skills. Moreover, learning a foreign language has become essential and an increasing number of parents would like their kids to start learning a foreign language at an early age. However, engaging little kids with learning activities is challenging. In this study, we propose a framework for developing a language learning software tool utilizing Augmented Reality (AR), Voicebots, and ChatGPT (an AI utilizing the Large Language Model) techno

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Peruchini, Melise, Gustavo Modena da Silva, and Julio Monteiro Teixeira. "Between artificial intelligence and customer experience: a literature review on the intersection." Discover Artificial Intelligence 4, no. 1 (2024). http://dx.doi.org/10.1007/s44163-024-00105-8.

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AbstractThis paper is a literature review of the intersection field between Artificial Intelligence (AI) and Customer Experience (CX). We analyzed and synthesized the most recent and prominent literature on the subject, providing an overview of the state of the art, through articles found in the Scopus database. Among the main findings, it is noteworthy that this intersection appears as an interdisciplinary topic of interest in the fields of Computer Science, Business and Management, and Engineering. Additionally, studies often examine conversational agents such as chatbots and voicebots, as w

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Tschochohei, Maximilian, Lisa Christine Adams, Keno Kyrill Bressem, and Jacqueline Lammert. "KI-gestützte klinische Entscheidungsunterstützungssysteme: Herausforderungen und Potenziale." Bundesgesundheitsblatt - Gesundheitsforschung - Gesundheitsschutz, June 25, 2025. https://doi.org/10.1007/s00103-025-04092-8.

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Zusammenfassung Klinische Entscheidungsfindung ist komplex, zeitkritisch und fehleranfällig. Klinische Entscheidungsunterstützungssysteme (CDSS) sind computergestützte Anwendungen, die Ärzt:innen und andere Gesundheitsfachkräfte bei medizinischen Entscheidungen unterstützen – etwa in der Diagnosestellung, Therapieplanung oder Risikoeinschätzung. Unterschieden werden regelbasierte, wissensbasierte und KI-gestützte Ansätze von CDSS. KI-gestützte CDSS gewinnen zunehmend an Bedeutung. Sie ermöglichen die Analyse großer Datenmengen und liefern evidenzbasierte Empfehlungen zur Unterstützung klinisch

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"voicebox." Waterlines 18, no. 3 (2000): 32. http://dx.doi.org/10.3362/0262-8104.2000.013.

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"Voicebox." Waterlines 18, no. 4 (2000): 30. http://dx.doi.org/10.3362/0262-8104.2000.026.

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"Voicebox." Waterlines 20, no. 1 (2001): 20–22. http://dx.doi.org/10.3362/0262-8104.2001.038.

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"Voicebox." Waterlines 20, no. 3 (2002): 19–20. http://dx.doi.org/10.3362/0262-8104.2002.009.

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Zhang, Shanshan, C. Monica Capra, and Matthew Gomies. "(When) Would You Lie to a Voicebot?" SSRN Electronic Journal, 2024. http://dx.doi.org/10.2139/ssrn.4826214.

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Terblanche, N. H. D., G. P. Wallis, and M. Kidd. "Talk or Text? The Role of Communication Modalities in the Adoption of a Non-directive, Goal-Attainment Coaching Chatbot." Interacting with Computers, June 21, 2023. http://dx.doi.org/10.1093/iwc/iwad039.

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Abstract Despite the proliferation of chatbots (conversational agents) in increasingly varied contexts, user satisfaction with chatbot interactions remains a challenge. We do not yet fully understand chatbot usability and adoption factors or how to customize chatbots based on users' personality traits. One important and under researched aspect of chatbot design is users' perceptions of different communication modalities such as voice and text. In this between-group study (n = 393 participants), we asked participants to rate an equivalent text-based (n = 189) and voice-based (n = 204) non-direc

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Park, Do Eun, Junghan Lee, Jeehyun Han, Jinwoo Kim, and Yee Jin Shin. "A Preliminary Study of Voicebot to Assist ADHD Children in Performing Daily Tasks." International Journal of Human–Computer Interaction, January 26, 2023, 1–14. http://dx.doi.org/10.1080/10447318.2023.2169530.

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Novoa-Gallardo, Jhoana, Morellia Rodriguez-Rodriguez, Javier Gamboa-Cruzado, Yesenia Vasquez Valencia, and Jefferson López-Goycochea. "Mobile Application with Voicebot for Detection of Family Violence: A Case Study in the District of Casa Grande, Perú." Computación y Sistemas 28, no. 3 (2024). http://dx.doi.org/10.13053/cys-28-3-4735.

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"A Study on the Effect of Voicebot Quality on Intention to Continuous Use in AI Contact Centers in the Financial Sector." KSII Transactions on Internet and Information Systems 19, no. 3 (2025). https://doi.org/10.3837/tiis.2025.03.017.

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Gogola, Joseph, Daniel Margoliash, and Narayanan (Bobby) Kasthuri. "Divergent NMJ Development Supports Female Vocal Suppression in the Zebra Finch Songbird (Taeniopygia guttata)." Physiology 39, S1 (2024). http://dx.doi.org/10.1152/physiol.2024.39.s1.1794.

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Songbirds have long been central to the study of vocal learning and production, and in most species, males and females sing. However, in the best-studied species, the zebra finch ( Taeniopygia guttata), only males sing. Most theories of this sexual dimorphism had suggested that male zebra finches have specializations, e.g. to promote song, that females do not. We recently found the opposite. At the synapses that connect motoneurons to muscle fibers (neuromuscular junctions; NMJs) of the avian voicebox (syrinx, analogous to larynx), we found female synaptic specializations that support song sup

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