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Journal articles on the topic 'Volunteer Management'
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1
Ball, John. "Urban Forestry and Volunteer Management." Arboriculture & Urban Forestry 12, no. 7 (July 1, 1986): 182–84. http://dx.doi.org/10.48044/jauf.1986.039.
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Urban foresters are relying on volunteers to fulfill some of the goals of their programs. While utilizing volunteers can add much to a program, the mismanagement of this same resource can lead to problems. Volunteers should have the same quality of administration as the paid workers. Some concepts of volunteer management are discussed through the use of a real example.
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Studer, Sibylle. "Volunteer Management." Nonprofit and Voluntary Sector Quarterly 45, no. 4 (July 9, 2016): 688–714. http://dx.doi.org/10.1177/0899764015597786.
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Maulida, Hilda. "The Implementation of Disaster Management and Legal Protection for Disaster Relief Volunteers (Case of Central Java Province, Indonesia)." Journal of Law and Legal Reform 1, no. 3 (April 30, 2020): 415–24. http://dx.doi.org/10.15294/jllr.v1i3.37091.
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Regulation of the Head (Perka) of the National Disaster Management Agency (BNPB) Number 17 of 2011 concerning the Disaster Management Voluntary Guidelines which in addition to being a volunteer guideline also regulates voluntary obligations and rights. Of the three volunteer rights contained in the Perka, there is one volunteer right that is not explained in detail, namely the volunteer's right to get legal protection in the implementation of disaster management tasks. This study uses a qualitative research approach, a type of juridical-sociological research, the focus of research on legal protection for disaster relief volunteers in carrying out disaster management tasks, research locations in the Regional Disaster Management Agency (BPBD) of Central Java Province, primary and secondary data sources, and uses interactive analysis models. The implementation of disaster management in Central Java Province BPBD and the form of legal protection for disaster relief volunteers in the implementation of disaster management tasks in Central Java Province BPBD. The implementation of disaster management tasks in the Central Java Province BPBD is guided by three stages, namely the pre-disaster stage, the emergency response stage, and the post-disaster stage. While the form of legal protection for disaster relief volunteers in the implementation of disaster management tasks in BPBD Central Java Province in the form of physical, psychological, and mental health insurance during carrying out disaster management activities.
Keywords: Legal Protection; Volunteer; Disaster management.
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Jones, Jennifer A. "Volunteer Management: Introducing Students to the Art and the Science." Management Teaching Review 5, no. 2 (December 29, 2018): 163–71. http://dx.doi.org/10.1177/2379298118821061.
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Textbooks and lectures can convey the science of volunteer management; however, the art of volunteer management is developed through experience and reflection. This teaching activity gives students practice in developing a volunteer program and in identifying mission and position-specific nuances to volunteer management. Over the course of three nonconsecutive class sessions, students focus on one mission area, identifying volunteer positions, types of volunteers, likely motivations for volunteering, training needed, preferred training format, formal and informal recognition activities, and appropriate evaluation/feedback processes. Through this process, they apply volunteer management best practices in creative ways, responding to the needs of the organization and the volunteers it is likely to attract. The activity was designed for in-person undergraduate classes, but it can be adapted for graduate students, online courses, and longer in-class sessions.
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Warner, Stacy, Brianna L. Newland, and B. Christine Green. "More Than Motivation: Reconsidering Volunteer Management Tools." Journal of Sport Management 25, no. 5 (September 2011): 391–407. http://dx.doi.org/10.1123/jsm.25.5.391.
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Volunteers provide an essential human resource to sport organizations. Yet measures of motivation and satisfaction have had limited impact on an organization’s ability to improve their volunteer systems. This study applied the Kano Method to categorize volunteers’ perceptions of their experience into four dimensions of satisfaction: Attractive (or Satisfiers), Must-Be’s (or Dissatisfiers), One-Dimensional, and Indifferent. Four types of volunteers (44 sport continuous, 47 sport episodic, 49 nonsport continuous, 176 nonsport episodic) completed a web questionnaire including 26-paired features of their experience, 26 motives, and five key outcome measures. Although motives were deemed important, alone they were poor predictors of key outcomes and were unrelated to satisfaction. Volunteers in the four contexts classified the 26 features in different ways. No Must-Be’s (dissatisfiers) were identified by any group. Although most features were identified as Attractive, the distribution of One-Dimensional and Indifferent features varied by context. One-dimensional items were only identified among features categorized as Supportive Culture, Clear Direction, and Contribution. These features should be prioritized as managers improve volunteer management systems. The Kano Method extends our understanding of the volunteer experience by providing researchers with a tool to distinguish the way volunteers conceptualize their experience. From a practical standpoint, it provides volunteer managers with an additional tool in their efforts to recruit and retain volunteers by prioritizing features that will most immediately impact volunteers.
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Brudney, Jeffrey L., and Mordecai Lee. "Lo, the Poor Volunteer Manager: Hollywood’s Nonprofit Volunteer and Volunteer Manager." Public Voices 14, no. 1 (November 14, 2016): 77. http://dx.doi.org/10.22140/pv.22.
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The literature of film studies has emerged in many academic fields as a relevant prism to examine the image of those professions in popular culture. Nonprofit management, though, has paid much less attention to film images. This article explores the cinematic image of the nonprofit volunteer and the volunteer manager in American feature films. It identified eight such movies, produced in 1953 through 2010. This universe is modest, but Hollywood’s extant nonprofit volunteer roughly mirrored the literature, with volunteers tending to be female and white and gaining emotional satisfaction through volunteering. By contrast, managers of nonprofit volunteers were depicted less often in Hollywood’s nonprofit sector, and the image was usually not flattering. We explore the implications of these findings, especially for the profession of managing volunteers in nonprofit organizations and conclude with a suggested agenda for research on the film image of volunteering, volunteer management, and nonprofit organizations.
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Carvalho, Ana, and Martinha Sampaio. "Volunteer management beyond prescribed best practice: a case study of Portuguese non-profits." Personnel Review 46, no. 2 (March 6, 2017): 410–28. http://dx.doi.org/10.1108/pr-04-2014-0081.
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Purpose The purpose of this paper is to complement and test prescriptive volunteer management proposals by examining how volunteers are actually managed and exploring factors other than prescribed best practice to assess volunteer management effectiveness. Design/methodology/approach The authors use qualitative methods to study five Portuguese non-profit organisations, selected for having active volunteer programmes while presenting diverse sizes, organisation styles and levels of reliance upon volunteers. Interviews were conducted between February and August 2011 with board representatives, volunteer managers and volunteers. Findings This paper assesses volunteer management practices in these organisations, and further identifies a number of interrelated dimensions affecting volunteer programme success, namely: centrality, formalisation, professional support, sustainability and a minimum set of practices. It also uncovers weakness points that inhibit further development, including lack of a strategic approach and limited capacity to diversify sources of financing. Research limitations/implications This is an exploratory study, with a limited number of cases and interviews. Practical implications This study may help volunteer managers focus their attention in aspects other than prescribed management practice. Although a minimum set of identified practices are vital, the dimensions it uncovers have a pivotal role in the success of volunteer programmes. Originality/value This set of intertwined dimensions has not been specifically addressed in the literature. They go beyond the more conventionally prescribed volunteer management practices, and provide a promising framework for analysing the effectiveness and sustainability of volunteer management.
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Bakhsh, Jordan T., Erik L. Lachance, Ashley Thompson, and Milena M. Parent. "Outcomes of the sport event volunteer experience: examining demonstration effects on first-time and returning volunteers." International Journal of Event and Festival Management 12, no. 2 (March 26, 2021): 168–83. http://dx.doi.org/10.1108/ijefm-09-2020-0057.
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PurposeThe purpose of this study is to examine if sport event volunteers were inspired by their event experience to volunteer in the future.Design/methodology/approachA postevent questionnaire was administered to 161 professional golf tournament volunteers, in which 93 respondents were identified as first-time volunteers of the event and 68 as returning volunteers. A moderation analysis was conducted to assess if previous event-specific volunteer experience moderated the relationship between volunteers' inspiration and future volunteer intentions.FindingsFirst-time event-specific volunteers were significantly more inspired to volunteer again than returning event-specific volunteers. Findings indicate volunteers can be inspired from their event experience toward future volunteer intentions.Research limitations/implicationsThis study offers conceptual understandings and new application of inspiration–behavioral intentions by examining sport events' (in)ability to inspire first-time and returning event volunteers to volunteer in the future. Findings are limited to the sport event volunteers' intention discussion.Practical implicationsThis study demonstrates how event stakeholders can create positive future behavioral intentions for community members through hosting sport events. By positioning first-time event-specific volunteers within roles that can elicit inspiration (e.g. interacting with athletes), event managers can foster stronger future volunteer intentions.Originality/valueThis study extends the understanding of demonstration effects by moving beyond the traditional sport event spectators and sport participation intention foci. It demonstrates that sport events can inspire different spectator groups (i.e. event volunteers) toward different future behavioral intentions (i.e. volunteer intentions). Findings address previous sport event volunteer assumptions regarding intention, inspiration and volunteer segments.
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Moon Younghee, guk yun gyeong, and Seyoung Oh. "Volunteer Management System Based on Youth Volunteer and Social Worker's Volunteer Management Experience." Institute for Humanities and Social Sciences 19, no. 4 (November 2018): 369–405. http://dx.doi.org/10.15818/ihss.2018.19.4.369.
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Cho, Heetae, Zi’En Wong, and Weisheng Chiu. "The Effect of Volunteer Management on Intention to Continue Volunteering: A Mediating Role of Job Satisfaction of Volunteers." SAGE Open 10, no. 2 (April 2020): 215824402092058. http://dx.doi.org/10.1177/2158244020920588.
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The purpose of this study was to examine the relationship between volunteer management and volunteers’ intention to continue participating, based on the environmental psychology model. Moreover, this study investigated the mediating role of volunteers’ job satisfaction in this relationship. Using a sample drawn from volunteers of a cultural event in Singapore, this research conducted confirmatory factor analysis and structural equation modeling analysis. The results showed a positive relationship between volunteer management and volunteers’ intention to continue volunteering, with a full mediating effect of job satisfaction on this relationship. Also, the highest attribution of positive management practices came from reward and recognition, followed by empowerment, schedule flexibility, orientation and training, and social interaction. The findings of this study provide a perspective on how volunteer management can position itself for volunteer retention.
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J. Dickson, Tracey, Angela M. Benson, and F. Anne Terwiel. "Mega-event volunteers, similar or different? Vancouver 2010 vs London 2012." International Journal of Event and Festival Management 5, no. 2 (June 10, 2014): 164–79. http://dx.doi.org/10.1108/ijefm-07-2013-0019.
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Purpose – The purpose of this paper is to compare motivations of volunteers at two mega multi-sport events. Design/methodology/approach – The research used a quantitative research design to survey volunteers at the Vancouver 2010 Olympic and Paralympic Winter Games (n=2,066) and the London 2012 Olympic and Paralympic Games (n=11,451) via an online questionnaire based upon the Special Event Volunteer Motivation Scale. Findings – The results indicate that the volunteers, most of whom had previously volunteered, were motivated by similar variables, including the uniqueness of the event, the desire to make it a success and to give back to their community. The results of the principal components analysis indicated that most items of the scale loaded onto similar components across the two research contexts. Research limitations/implications – There were methodological limitations in terms of the timing of the questionnaire administration and Likert scales used, however, these issues were controlled by gatekeepers. These limitations could have research implication for comparative studies of volunteers at mega events. Practical implications – Understanding volunteer motivations will enable event managers and volunteer managers to plan for legacy. Social implications – Volunteer motivations include wanting to give back to their community and therefore, increases the potential for volunteer legacy. Originality/value – This is the first research that: enables comparison of winter and summer Olympic and Paralympic Games volunteers; has substantial sample sizes in relation to the variables; applies higher item loadings to strengthen the analysis; and involves the use of the same instrument across events.
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Artis, Keon, and Seung Hyun Lee. "Motivations of Federal Workers to Volunteer In Public Sector Special Events." Event Management 24, no. 1 (February 19, 2020): 33–46. http://dx.doi.org/10.3727/152599519x15506259855904.
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Volunteers are considered a core component of special events and they have proved to be an asset to the execution of special events. Although motivations of volunteers have received a great deal of attention from many organizations and individuals in the private sector, little research has been done on motivations of volunteers in the public sector, or within the federal government. Therefore, this article identified motivational factors that prompt federal government workers to volunteer at a government-related special event. A survey was used to gather data from a volunteer sample of 263 individuals who had volunteered for public sector special events in recent years. Exploratory factor analysis and t test were employed to establish motivations that stimulate public sector employees to volunteer for special events and further determine the differences in motivation between females and males. The results showed that government workers mostly volunteer for purposive motive and external motive. In addition, gender played significant roles on egotistic and purposive motives. Thus, this research provides a unique theoretical contribution to research in event management by advancing our understanding of the process by which factors associated with motivation can lead to federal government workers volunteering at a government-related special event; subsequently, impacting how event planners and organizers of public sector special events market to and recruit volunteers.
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Gilbert, Guinevere, Michelle Turner, and Sarah Holdsworth. "Understanding volunteer commitment to a project: testing a conceptual model." International Journal of Managing Projects in Business 14, no. 6 (June 8, 2021): 1406–21. http://dx.doi.org/10.1108/ijmpb-06-2020-0200.
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PurposeIn Australia, it is estimated that volunteers provide over $14.6 billion of unpaid labour to not-for-profit organisations. Much of the work that volunteers undertake is within a project context, yet the impact of a project and its environment on volunteer commitment is unknown. A conceptual model proposes three categories of factors that impact volunteer commitment to a project: purposeful, emotional and contextual. The purpose of this research is to empirically explore the conceptual model of volunteer commitment with volunteers working on projects in order to seek support for, and refine, the model.Design/methodology/approachThe research design was exploratory and Q methodology was used as a framework to collect and analyse data. Forty-one Australian volunteers engaged in project-based tasks participated in the study.FindingsRefinement of the initial conceptual model of volunteer commitment is required. The three categories that influence volunteer commitment to a project should be labelled “my contribution”, “relationships” and “the project”. The revised model shows early evidence that the project itself is the main commitment building factor.Originality/valueWhilst volunteer retention is not a new field of knowledge, research such as this further informs not-for-profit organisations in their volunteer recruitment and retention practices.
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Lo, Suzanne Hoi Shan, Janita Pak Chun Chau, and Ravneet Saran. "Volunteer Engagement in a Stroke Self-Management Program: Qualitative Analysis of a Hybrid Team of Healthcare Providers and Trained Volunteers." International Journal of Environmental Research and Public Health 19, no. 15 (July 30, 2022): 9341. http://dx.doi.org/10.3390/ijerph19159341.
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Stroke recovery is a complex, multidimensional and heterogeneous process. Volunteer engagement improves the delivery of interventions in stroke rehabilitation programs but is under-utilized due to poor role clarity and other program-related concerns. We evaluated healthcare providers’ and volunteers’ perceptions of volunteer engagement in an 8-week self-management program that provided self-management support for community-dwelling stroke survivors. Using a qualitative design, we conducted individual, semi-structured interviews with a purposive sample of 5 trained healthcare providers and 18 volunteers. The participants shared their experiences of supporting survivors, perceptions of volunteer engagement, and areas of improvement to optimize volunteer support. Three main themes and six subthemes emerged: bilateral exchange between healthcare providers/volunteers and survivors; adoption of individualized approaches; and suggestions for optimizing volunteer contributions. Volunteer engagement can be optimized by developing well-designed programs with sufficient role clarity, strengthened collaborations with healthcare providers and adequate training. Our findings highlighted the contributions of trained volunteers in supporting stroke survivors’ self-management. Future research should evaluate the use of peer and healthcare professional volunteers in such programs and build community capacity to support stroke survivors’ recovery.
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Горлова, Н. И., and А. Г. Демидов. "A Study of Volunteer Management on the Basis of Russian Museum-Reserves." Nasledie Vekov, no. 2(30) (June 30, 2022): 101–9. http://dx.doi.org/10.36343/sb.2022.30.2.008.
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Статья посвящена анализу специфики организации музеями-заповедниками процесса управления деятельностью волонтеров на различных этапах (привлечение, отбор, обучение, сопровождение во время волонтерских смен, поддержка и мотивация) в оценках сотрудников культурных институций. Анализ производился с опорой на данные социологического исследования, проведенного Всероссийским обществом охраны памятников истории и культуры в 2020 г. Использовались методы анкетного опроса и экспертного интервью. В опросе приняли участие 35 музеев-заповедников из более чем 20 регионов России. Уделено внимание портрету современного волонтера музея-заповедника, описаны демографические характеристики волонтерского сообщества, мотивация и установки добровольных помощников. Выявлено, что доля музеев, в которых созданы волонтерские объединения, невелика; работу с волонтерами в настоящее время невозможно охарактеризовать как сложившееся и устойчивое направление деятельности российских музейных учреждений. The article analyzes the specifics of organizing the management of the activities of volunteers at various stages (attraction, selection, training, assistance during volunteer shifts, support, and motivation) by museum-reserves in the assessments of employees of cultural institutions. The analysis was based on the data of a sociological survey conducted by the All-Russian Society for the Protection of Monuments of History and Culture in 2020. The respondents were employees of 35 museum-reserves from more than 20 regions of Russia. The methodological basis of the study was the methods of questionnaire survey and in-depth interviews. The questionnaire was aimed at assessing the work of the museum institution with volunteers when implementing various projects. The authors give the results of the survey in a number of areas of work of Russian museums-reserves with volunteers; raise questions about the regularity of museums for volunteer help, their readiness to work with volunteers, and the presence of permanent volunteer associations at museums. The authors identify the key socio-demographic characteristics of the representatives of the volunteer community; trace and specify all the main stages of volunteer management when managing volunteer resources; characterize the channels for attracting volunteers to museums, the prevalence of various methods of their selection (questionnaires, interviews), preparation for work in the museum, and the range of skills and abilities (including professional ones) that a volunteer involved in activities in the museum should have; list the mechanisms for stimulating volunteers’ interest in cooperation with the museum; determine the forms of museums’ work aimed at motivating volunteers; analyze the main reasons for volunteers’ leaving the organization; learn the terms of volunteers’ cooperation with museums and determine the characteristics of the rotation of the volunteer contingent. The authors state that the share of Russian museums in which volunteer associations have been created is small and that working with volunteers cannot currently be characterized as an established and sustainable activity for Russian museums. The authors conclude that the largest proportion of museum-reserve assistants are women aged 16 to 25. They also note the conservatism and isolationism of some of the survey participants, who avoid attracting voluntary assistants.
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Crittenden, Jennifer A., and Sandra S. Butler. "ORGANIZATIONAL AND OLDER ADULT VOLUNTEER PERSPECTIVES ON ROLE CONFLICT MANAGEMENT STRATEGIES." Innovation in Aging 3, Supplement_1 (November 2019): S861. http://dx.doi.org/10.1093/geroni/igz038.3163.
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Abstract Older adults are increasingly occupying multiple life roles, including working, caregiving, and volunteering, creating the opportunity for role conflict. Such conflict occurs when stress and strain created by the demands of multiple life roles outstrips an individual’s resources to successfully manage such demands. A two-phase research study was recently completed with 1,697 RSVP volunteers drawn from 55 RSVP program sites across the country (Phase I) with a follow-up survey of RSVP programs conducted with 17 sites (Phase II). Grounded in role theory, the Phase I volunteer survey explored role conflict in addition to self-reported strategies used to mitigate the experience of role conflict. The Phase II program survey gathered responses from volunteer managers and staff about the strategies used by their older adult volunteers to avoid and address role conflict. Based on findings from both surveys, caregivers engaged the following strategies in order to minimize role conflict: obtaining respite care, and volunteering alongside their care recipient. Worker-specific strategies focused largely on time management and included volunteering during off-work hours and completing time-limited volunteer assignments. While a high level of convergence was noted between volunteer manager and volunteer perspectives, two themes emerged from the volunteer survey that were not identified in program survey responses: seeking volunteer opportunities that leverage similar skills and experiences across roles and seeking volunteer opportunities that provide a different experience from that of other roles. Implications for future research and volunteer management strategies will be discussed.
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Dong, Yan Ling, and Qiang Ji. "Automatically Generated of Large Sports Games Voluntee Management Enlightenment." Applied Mechanics and Materials 321-324 (June 2013): 2583–86. http://dx.doi.org/10.4028/www.scientific.net/amm.321-324.2583.
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Volunteer management is large sports games get a key element of success. This article through the literature data method, interview method and logical analysis, the characteristics of volunteers and the particularity of the large sports games was analyzed, With the success of Beijing Olympic Games volunteer management experience, put forward the large sports games volunteer management should stick to effective recruitment, multiple training, it is with the person this, dynamic adjustment, Multidimensional incentive, meet the demand, mutual equality, unity cooperation principle, with its large sporting events for the future volunteer management to provide the beneficial reference.
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Aakko, Eric, Nathan Weed, Richard Konrad, and John Wiesman. "Rethinking Volunteer Management Using a Centralized Volunteer Staging and Training Area." Disaster Medicine and Public Health Preparedness 2, no. 2 (June 2008): 127–29. http://dx.doi.org/10.1097/dmp.0b013e31816476a2.
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ABSTRACTPublic health agencies simply do not have enough trained staff or volunteers to effectively respond to a large-scale disaster. Training volunteers “off the street” will be crucial—but time consuming—in a public health emergency. A centralized volunteer staging and training area can help to efficiently register, credential, and conduct just-in-time training of volunteers, while reducing stress, confusion, traffic congestion, and security issues at various mass dispensing clinics. (Disaster Med Public Health Preparedness. 2008;2:127–129)
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Mason, Erica T., Allison N. Kellum, Jennifer A. Chiu, Grant T. Waltz, Samantha Murray, Dean E. Wendt, Richard M. Starr, and Brice X. Semmens. "Long-term participation in collaborative fisheries research improves angler opinions on marine protected areas." PeerJ 8 (October 28, 2020): e10146. http://dx.doi.org/10.7717/peerj.10146.
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Recent marine spatial planning efforts, including the management and monitoring of marine protected areas (MPAs), increasingly focus on the importance of stakeholder engagement. For nearly 15 years, the California Collaborative Fisheries Research Program (CCFRP) has partnered volunteer anglers with researchers, the fishing industry, and resource managers to monitor groundfishes in California’s network of MPAs. While the program has succeeded in generating sustained biological observations, we know little about volunteer angler demography or the impact of participation on their perceptions and opinions on fisheries data or MPAs. In this study we surveyed CCFRP volunteers to learn about (a) volunteer angler demographics and attitudes toward groundfish management and stock health, (b) volunteer angler motivations for joining and staying in the program, and (c) whether participation in the program influenced volunteer angler opinions on the quality of fisheries data used in resource management and the establishment of MPAs in California. CCFRP volunteers were older and had higher fishing avidity than average within the California recreational angling community. Many self-identified as more conservation-minded than their peers in the recreational fishing community and had positive views of California groundfish management and stock health. Participation in science and giving back to fisheries resources were major motivating factors in their decision to become and remain CCFRP volunteers. Angler opinions toward MPAs were more positive after volunteering with CCFRP. Those who had volunteered for seven or more years with CCFRP were more likely than not to gain a positive opinion of MPAs. Our survey results provide evidence that long-term engagement of stakeholders in collaborative research positively influences stakeholder opinions regarding marine resource management, and highlights CCFRP’s success in engaging citizen science stakeholders in collaborative fisheries research.
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Conduit, Jodie, Ingo Oswald Karpen, and Kieran D. Tierney. "Volunteer engagement: conceptual extensions and value-in-context outcomes." Journal of Service Theory and Practice 29, no. 4 (December 2, 2019): 462–87. http://dx.doi.org/10.1108/jstp-06-2018-0138.
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Purpose The ability to attract and retain volunteers is crucial for not-for-profit organizations, and consequently, the need to understand and manage volunteers’ engagement is paramount. The purpose of this paper is to investigate the role of five volunteer engagement dimensions (cognitive, affective, behavioral, social and spiritual engagement) on perceived value-in-context, and its subsequent role for volunteer retention. Thus, providing for the first time an understanding of how unique types of value are determined through different facets of volunteer engagement. Design/methodology/approach To establish the nature and consequences of volunteer engagement, the authors collaborated with an Australian not-for-profit service organization. Using a survey method, the authors studied the organization’s volunteer workforce resulting in 464 usable responses. To capture volunteers’ degree of spiritual engagement, this paper introduces a rigorously developed unidimensional measure. Findings The results demonstrate the importance of the five engagement dimensions on volunteers’ perceived value-in-context, while highlighting significant effect differences including some counterintuitive consequences. The authors also establish the role of spiritual engagement and demonstrate the impact of value-in-context for volunteer retention. Originality/value This research explores the volunteer engagement-retention chain, by empirically studying the role of value-in-context. The authors provide first evidence for the relationship between volunteer engagement and value-in-context, examining the independent yet relative effects of various facets of volunteer engagement. In doing so, the authors offer new insight into the dimensionality of the volunteer engagement construct, broadening its conceptualization to include spiritual engagement as a core constituent. The authors further demonstrate the impact of value-in-context on volunteer retention, helping organizations to better make sense of meaningful volunteer experiences with long-lasting impacts and mutual benefits.
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Hinch, Tom D., and Craig D. Cameron. "Volunteers, Place, and Ultramarathons: Addressing The Challenge of Recruitment and Retention." Event Management 24, no. 1 (February 19, 2020): 17–32. http://dx.doi.org/10.3727/152599519x15506259855896.
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Ultramarathons are often hosted in peripheral areas featuring challenging natural landscapes. Given limited local volunteer pools in these areas, the recruitment and retention of visiting volunteers is crucial to the sustainability of these events, yet little is known about the importance of the destination or place in terms of the volunteer experience. Therefore, the purpose of this study was to gain insight into the role that place plays in volunteer experiences at an ultramarathon in a peripheral area. A case study methodology was adopted with a focus on volunteers at the Canadian Death Race in Grande Cache (GC), Alberta, Canada. Semistructured interviews with event hosts, local volunteers, and visiting volunteers provided insight into the place dimension of the volunteer experiences. In phase 1, interviews with event/community hosts confirmed that local volunteer retention was challenging due to the growing demands of the event and to local volunteer fatigue. A systematic thematic analysis in phase 2 found that volunteers were connected to the destination through the place-based themes of: 1) beauty, 2) remoteness, 3) event, and 4) community. These findings demonstrated that "place mattered" in the experience of local and visiting volunteers. Therefore, organizers should actively recognize the importance of place when recruiting and retaining volunteers for these types of events in remote communities.
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Zievinger, Diane, and Frans Swint. "Retention of festival volunteers: Management practices and volunteer motivation." Research in Hospitality Management 8, no. 2 (June 29, 2018): 107–14. http://dx.doi.org/10.1080/22243534.2018.1553374.
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Šimkus, Audrius, Rimantas Mikalauskas, Aleksandras Alekrinskis, and Daiva Bulotienė. "Management of Volunteering Human Resourcesin Sport Organisations." LASE Journal of Sport Science 6, no. 2 (December 1, 2015): 62–76. http://dx.doi.org/10.1515/ljss-2016-0043.
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Abstract Management of volunteer human resources in sport organisations is an extended, interdisciplinary area covering various empiric researches. In Lithuania managing aspect of volunteer human resources in sport organisations is an uninvestigated phenomenon. Scarce fragmental research related to volunteers’ motivation could be found, however, this research was performed by researchers of social work, psychology issues etc. Subject analysis from managerial aspect is timely, relevant from scientific and practical standpoints. Problematic issue is concerned – what managerial activities of human resources are identified in sport organizations and how these activities should be controlled. Scientific problem – what problems of volunteer human resources management are identified in sport organisations and how they could be solved from managerial position. Research object: management of volunteer human resources in sport organisations. Research aim is to research the factors impacting management of human resources in sport organizations and prepare the model for human resources management in sport organizations. Research objectives: To review researchers’ attitude to volunteering as to an object of scientific research, revealing the variety of them. To reveal inter dependence aspects of volunteering and sport organizations. Having analyzed theoretical aspects, produce theoretical model for management of volunteer human resources in sport organisations. To make and describe empiric research logics and instrument for volunteer human resources management in sport organisations. To research the appliance of theoretic model for management volunteer human resources in sport organisations in Lithuania
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Farrell, Jocelyn M., Margaret E. Johnston, and G. David Twynam. "Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition." Journal of Sport Management 12, no. 4 (October 1998): 288–300. http://dx.doi.org/10.1123/jsm.12.4.288.
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The purpose of this study was to investigate attributes of satisfaction and motivation for volunteers at an elite sporting competition and the implications of this for effective event management, A survey of 300 volunteers was undertaken immediately following the Scott Tournament of Hearts, the Canadian Women's Curling Championship, held in Thunder Bay in March 1996, The 28- item Special Event Volunteer Motivation Scale was tested in this study, resulting in four empirically supported factors termed purposive, solidary, external traditions, and commitments. The study measured the level of satisfaction with the general volunteer experience and with specific aspects of the administrative and managerial conditions. This study found that particular attributes of the event organization and competition facility played a role in volunteer satisfaction.
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Curran, Ross, Babak Taheri, Robert MacIntosh, and Kevin O’Gorman. "Nonprofit Brand Heritage." Nonprofit and Voluntary Sector Quarterly 45, no. 6 (July 9, 2016): 1234–57. http://dx.doi.org/10.1177/0899764016633532.
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Volunteer organizations operate in a challenging environment and their management practices toward volunteers have become increasingly influenced by the private sector. This case study explores the impact of brand heritage on the experience of volunteering in such managed environments. We use data from the U.K. Scouts to show that brand heritage has a positive bearing on the level of engagement volunteers experience and on their reported attitude to the way(s) in which they are managed within the volunteer organization. We then use these findings to establish the salience of brand heritage to both long established and recently formed organizations, extending current volunteer management theory; consequently, we suggest volunteer managers utilize the power of brand heritage through unlocking its ability to retain engaged and satisfied volunteers.
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Brudney, Jeffrey L., and Lucas C. P. M. Meijs. "Models of Volunteer Management: Professional Volunteer Program Management in Social Work." Human Service Organizations Management, Leadership & Governance 38, no. 3 (May 27, 2014): 297–309. http://dx.doi.org/10.1080/23303131.2014.899281.
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Cuskelly, Graham, Tracy Taylor, Russell Hoye, and Simon Darcy. "Volunteer Management Practices and Volunteer Retention: A Human Resource Management Approach." Sport Management Review 9, no. 2 (September 2006): 141–63. http://dx.doi.org/10.1016/s1441-3523(06)70023-7.
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Farmer, Steven M., and Donald B. Fedor. "Changing the focus on volunteering: an investigation of volunteers’ multiple contributions to a charitable organization." Journal of Management 27, no. 2 (April 2001): 191–211. http://dx.doi.org/10.1177/014920630102700204.
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Despite the fact that over half of the people in the US volunteer each year, there is little theoretical or empirical understanding of volunteer performance. In response, this study examined executive-level volunteers’ multiple contributions of personal resources to a national health care advocacy organization. We expected higher contributions when demands from volunteer roles do not exceed desired levels of contribution, interaction with other volunteers is higher, role investments are higher, and motives to join are consistent with organization’s mission. Regression analyses supported the relation of contributions to social interaction, role investments, and volunteer motives. Suggestions for enhancing the level of volunteer contributions to the organization are made.
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Seah, Betsy, Ben Ho, Sok Ying Liaw, Emily Neo Kim Ang, and Siew Tiang Lau. "To Volunteer or Not? Perspectives towards Pre-Registered Nursing Students Volunteering Frontline during COVID-19 Pandemic to Ease Healthcare Workforce: A Qualitative Study." International Journal of Environmental Research and Public Health 18, no. 12 (June 21, 2021): 6668. http://dx.doi.org/10.3390/ijerph18126668.
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COVID-19 has caused a shortage of healthcare workers and has strained healthcare systems globally. Pre-registered healthcare students with training have a duty of care and can support the healthcare workforce. This study explored factors influencing the willingness of final-year nursing students to volunteer during the COVID-19 pandemic, the role of professional identity in volunteering as healthcare workers, and strategies to improve future volunteering uptakes and processes. A qualitative study using focus-group discussions was conducted. Final-year nursing students who volunteered, students who did not volunteer, and lecturers who supervised student volunteers were recruited. Interviews were conducted online, video-recorded, and transcribed verbatim. A thematic analysis was used. The themes were “wavering thoughts on volunteering”, “bringing out ‘the nurse’ in students through volunteering” and “gearing up to volunteer”. Findings suggested the need to look beyond the simplicity of altruism to the role of professional identity, operational, and motivational factors to explain nursing students’ decision to volunteer and their volunteer behavior. Providing accommodation, monetary and academic-related incentives, supporting the transitionary phase from students to “professional volunteers”, promoting cohesive and positive staff–student volunteer relationships, and establishing a volunteer management team are strategies identified to improve volunteering uptake and operational processes. Our findings advocate strategic partnerships between hospitals/communities and academic institutions in providing various healthcare services during pandemics.
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Kim, Daehwan, Chanmin Park, Hany Kim, and Jeeyoon Kim. "Determinants and Outcomes of Volunteer Satisfaction in Mega Sports Events." Sustainability 11, no. 7 (March 28, 2019): 1859. http://dx.doi.org/10.3390/su11071859.
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The role of volunteers is an important factor for the sustainability of mega sports events. Key issues in the literature on sports event volunteers are volunteer satisfaction and its determinants and outcomes. Therefore, the purpose of the current study was to investigate the effects of the fulfillment of volunteers’ psychological needs and Volunteer Management Practices (VMP) on overall volunteer satisfaction, and to test their conditional effects depending on volunteer involvement. Additionally, the present study aimed to examine the effects of volunteer satisfaction on future volunteer activity, word-of-mouth, and host city visitation. For these purposes, a survey was conducted with 2442 volunteers in the context of the 2018 PyeongChang Winter Olympics in South Korea. The results of a Latent Moderated Structural Equation (LMS) revealed that the fulfillment of volunteers’ general needs and volunteer satisfaction with the VMP have positive effects on overall volunteer satisfaction. Interestingly, these effects were differently moderated by the level of volunteer involvement. Overall volunteer satisfaction was found to positively affect future volunteering intention, spreading positive words regarding sports event volunteering, and intention to visit the host city as tourists. In conclusion, sports event managers need to design an optimal work environment that can fulfill volunteers’ psychological needs and improve VMP to enhance the sustainability of mega sports events.
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Gerlach, I. V. "PEDAGOGICAL MANAGEMENT OF STUDENT VOLUNTEERISM IN THE SYSTEM OF SECONDARY VOCATIONAL EDUCATION." Scientific Notes of V.I. Vernadsky Crimean Federal University. Sociology. Pedagogy. Psychology 7 (73), no. 1 (2021): 86–98. http://dx.doi.org/10.37279/2413-1709-2021-7-1-86-98.
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The article presents the results of a study of pedagogical management of student volunteerism in the system of secondary vocational education. The essence of the concepts «pedagogical management of student volunteerism in the system of secondary vocational education», «team», «team leader of a team of student volunteers» is revealed. The essence, principles, content and mechanisms of pedagogical management of student volunteerism in the system of secondary vocational education are determined. The article presents the components, model and author’s program of pedagogical management of student volunteerism in the system of secondary vocational education, which includes the following structural components: the goal, tasks, functions, directions of personal growth of student-volunteer, tools for implementing the program, criteria and indicators of its effectiveness. The article highlights the implementation of the program on the basis of the Armavir legal College and the experience of volunteer activities of students of this educational organization. The article substantiates the implementation of methods of pedagogical management of volunteer resources in the practice of the volunteer center, which operates on the basis of secondary vocational education, identifies the levels of management of it, the functions of the Manager of student volunteers. Special attention is paid to the work of team leaders and the management of a team of student volunteers. The article describes the criteria and indicators of efficiency of pedagogical management of the volunteerism of students in secondary vocational education in the context of the work of the volunteer centre College, is included in the volunteer movement «Abilympics». The article substantiates the choice of inclusive volunteerism for students of the Armavir legal College, which is actualized by the possibility of a wide range of tasks, both in the field of educational work and in the image policy of the College.
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Wang, Yan, Inge Derom, and Marc Theeboom. "Negotiating Costs and Benefits Among 2008 Olympic Volunteers: A Social Exchange Perspective." Event Management 24, no. 4 (May 8, 2020): 499–513. http://dx.doi.org/10.3727/152599519x15506259856129.
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Significant financial investments in organizing sport mega-events (SME) and training SME volunteers are frequently justified on the basis that local organizations can benefit from a larger pool of experienced volunteers following the event. By employing social exchange theory as a theoretical framework, this study explores the connection between the SME volunteer experience and subsequent volunteer behavior as a potential return on investment. In-depth interviews have been conducted with 15 Chinese volunteers who participated in the 2008 Beijing Olympic and Paralympic Games. Qualitative data offers a rich, contextualized view to understand the long-lasting impact of previous SME volunteer experiences, including not only the perceptions in terms of benefits and costs but also its influence on subsequent volunteering elsewhere in the postevent period. We identified that volunteers continue to garner benefits from their SME experience, even 8 years after the event, and mainly in the forms of social, career-related, training, Olympic-related, psychological, and extrinsic benefits. The costs perceived from the SME appear to fade away because the direct costs were covered, and the opportunity costs were low for student volunteers. The theoretical explanations of (future) volunteer behavior provided mixed evidence in the scope of three social exchange theory propositions (i.e., rationality, deprivation–satiation, and approval–aggression proposition). Findings provide valuable insights to inform organizers of SME and other activities to pay more attention to the volunteer experience and to optimize volunteer benefits and costs. Additional improvements in volunteer recruitment are important for Beijing, in preparation of hosting the 2022 Winter Olympic and Paralympic Games.
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Meyer, Mary Hockenberry, and Anne M. Hanchek. "Master Gardener Training Costs and Payback in Volunteer Hours." HortTechnology 7, no. 4 (October 1997): 368–70. http://dx.doi.org/10.21273/horttech.7.4.368.
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The Master Gardener (MG) program operates in conjunction with the cooperative extension service in most states. The training, management, and administration of these volunteers vary widely from state to state. This paper presents a 4-year analysis of the initial cost of training Minnesota MGs and their volunteer hours contributed to the Minnesota Extension Service. The average training cost was $89/person (based on the total number of volunteers certified 2 years after the training) with an average of 59 ($711 at $12/h) and 40 ($474) hours volunteered or paid back over the first and following years, respectively. In all years, hours volunteered exceeded program expectations of 50 hours the first year and 25 hours thereafter.
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Grimm, Kerry E., and Mark D. Needham. "Moving Beyond the “I” in Motivation." Journal of Travel Research 51, no. 4 (November 7, 2011): 488–501. http://dx.doi.org/10.1177/0047287511418367.
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Much research has examined why volunteer tourists volunteer abroad. However, little work has explored (1) if and how destination and organization attributes motivate volunteers or (2) manager perceptions of volunteer motivations. We identified attributes that pulled conservation volunteer tourists to the country, organization, and volunteer project. We compared these motivations and reasons for volunteering abroad with manager and volunteer coordinator perceptions of volunteer motivations. To collect data, we engaged in participant observation and conducted interviews with 36 volunteer tourists, 2 managers, and 3 volunteer coordinators at an Ecuadorian conservation volunteer project. Volunteers listed a range of motivations for their choices (e.g., reserve mission, price). Managers and coordinators correctly identified some motivations for volunteering abroad and selecting the destination, organization, and project (e.g., travel, price). However, they mentioned fewer reasons than volunteers and overlooked several major factors, especially altruistic and project-specific reasons. We discuss implications for managers and organizations, tourism theory, and future research.
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Easton, Siân, and Nicholas Wise. "Online portrayals of volunteer tourism in Nepal." Worldwide Hospitality and Tourism Themes 7, no. 2 (April 13, 2015): 141–58. http://dx.doi.org/10.1108/whatt-12-2014-0051.
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Purpose – This study aims to contribute perspective into how user-generated content (UGC) can be found to reinforce, or challenge, the commercial promotion of volunteer tourism in Nepal. Volunteer tourism is an expanding alternative niche market spanning the globe. More understanding is needed to identify potential conflicts that may arise in relation to information communicated via official promotional materials from volunteer tourism organisation websites and from UGC on sites such as TripAdvisor. Design/methodology/approach – A qualitative content analysis of websites and online UGC gathered from identified promotional websites and TripAdvisor used to inform and persuade tourists was analysed. Findings – Three themes emerged from the analysis of promotional websites: perspective outcomes of volunteerism on locals and VolunTourists, requirements of participating volunteers and the ability of volunteer organisations to effectively meet expectations. The TripAdvisor forum content is broken down into two main areas: requests/recommendations and critical reflections. UGC is playing a pivotal role to inform future VolunTourists, based on experiences by previous volunteers. Commercial websites emphasise achievable positive outcomes by unskilled/unqualified volunteers, with the support of credible volunteer organisations. Conversely, UGC focusses on negative outcomes associated with volunteer tourism. Research limitations/implications – This study provides insights into how online platforms are being used by consumers. This study suggests that significant disparities exist between content communicated via promotional websites and UGC, with a number of important implications discussed. Originality/value – This study aims to address this gap in the understanding of the authors through the analysis of emerged themes communicated via Nepal volunteer websites and TripAdvisor forums. Moreover, there is a need for volunteers to be more informed about the complexities of the industry and volunteer organisations, acknowledging more needs to be considered to meet the requirements/expectations of volunteers.
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Gabbey, Amber Erickson. "Trends Impacting Volunteer Management." Volunteer Management Report 24, no. 10 (September 16, 2019): 6. http://dx.doi.org/10.1002/vmr.31282.
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Sandage, Erin. "Volunteer Management Best Practices." Membership Management Report 19, no. 2 (January 5, 2023): 2. http://dx.doi.org/10.1002/mmr.32064.
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Kruzhkov, D. A., St A. Mikitas, and O. V. Shpyrnya. "MANAGEMENT OF THE VOLUNTEERS MOVEMENT IN THE SPORT UNIVERSITY FRAMEWORK: ORGANISATION AND PEDAGOGIC ASPECT." Scientific bulletin of the Southern Institute of Management, no. 3 (October 7, 2018): 120–27. http://dx.doi.org/10.31775/2305-3100-2018-3-120-127.
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In modern Russia, the volunteer movement is developing in fifteen different directions and there has been a steady increase in the number of citizens and organizations participating in voluntary activities, and the scope of programs and projects with their participation is expanding. The Volunteer Center of the Federal State Budget Educational Institution for Higher Education «Kuban State Physical Education, Sports and Tourism University » was one of the first resource centers for the development of volunteerism in the Krasnodar Territory and was opened in 2011 at the same time with 6 other volunteer training centers for the XXII Olympic Winter Games and the XI Paralympic Winter Games of 2014 in Sochi. The article is devoted to solving three main problems. First, the authors analyzed the role of the Volunteer Center of FSBEI HE KSPESTU in the development of volunteerism in the Krasnodar Territory in the period from 2011 to 2018 and established the participation of its representatives in more than 50 major events organized both independently and jointly with partner organizations. Secondly, the algorithm of interaction with volunteers during the organization and carrying out of the serviced events, giving an idea about 15 vectors of mutual relations with volunteers, is described. Thirdly, the authors propose a model pedagogical model for managing volunteer resources, including organizational, content, motivation and performance-evaluation blocks, which encourages the development of volunteers’ competence for self-organization and self-education.
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Leonard, Rosemary, Jenny Onyx, and Helen Hayward-Brown. "Volunteer and coordinator perspectives on managing women volunteers." Nonprofit Management and Leadership 15, no. 2 (December 2004): 205–19. http://dx.doi.org/10.1002/nml.62.
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Aseanty, Deasy, Andreas Wahyu Gunawan, and Giane Julieta. "Factors affecting intention to continue volunteering with job satisfaction as mediation." Business and Entrepreneurial Review 22, no. 1 (June 23, 2022): 1–18. http://dx.doi.org/10.25105/ber.v22i1.13412.
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This study discussed whether there is a positive influence between Volunteer Management and Work Environment on Intention To Continue Volunteering mediated by Job Satisfaction of Central Jakarta Disaster Siaga Taruna (TAGANA) volunteers. This study aims to analyze the variables namely Volunteer Management, Work Environment, Intention To Continue Volunteering and Job Satisfaction and aims to analyze the positive influence between Volunteer Management on Job Satisfaction, To analyze the positive influence between Work Environment on Job Satisfaction, To perform analysis of the positive influence between Job Satisfaction on Intention To Continue Volunteering, To analyze the positive influence between Volunteer Management on Intention To Continue Volunteering mediated by Job Satisfaction, To analyze the positive influence between Work Environment on Intention To Continue Volunteering. The research method is descriptive quantitative with the aim of testing hypotheses, the data used are cross sectional, the unit of analysis used is the individual and the background of this research is no contrived setting. This research is related to the field of Human Resource Management, in particular to see the relationship between the Job Satisfaction variable with the concept of Green Society and Green Human Resource Management. The results of this study indicate that the Volunteer Management and Work Environment variables have a positive effect on Job Satisfaction, the Job Satisfaction variable has a positive effect on Intention To Continue Volunteering, Volunteer Management and Work Environment have a positive effect on Intention To Continue Volunteering mediated by Job Satisfaction. The limitations of this research are that it is only conducted in one organization, namely Central Jakarta Disaster Preparedness Youth (TAGANA), the research variables used are only Volunteer Management, Work Environment, Intention To Continue Volunteering and Job Satisfaction and the research respondents are volunteers in the Disaster Preparedness Team. (TAGANA) Central Jakarta.
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Vinickytė, Ingrida, Rita Bendaravičienė, and Jolita Vveinhardt. "THE IMPACT OF EMOTIONAL INTELLIGENCE AND INTERCULTURAL COMPETENCE ON WORK PRODUCTIVITY OF VOLUNTEERS IN RESPECT TO AGE AND LENGTH IN VOLUNTEERING." Business: Theory and Practice 21, no. 1 (June 4, 2020): 379–90. http://dx.doi.org/10.3846/btp.2020.11405.
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The aim of this study is to evaluate the impact of emotional intelligence and intercultural competence on the effectiveness of volunteer work with respect to the age and length of volunteering. 174 volunteers who have volunteered or are volunteering under the Erasmus + European Voluntary Service participated in the survey. The results of the study are presented as answers to the following problematic questions: Does higher emotional intelligence and higher intercultural competence increase the effectiveness of volunteer work? Does intercultural competence increase due to higher emotional intelligence? Do older volunteers have higher intercultural competence and higher emotional intelligence? Do volunteers with greater volunteering experience have higher intercultural competence and emotional intelligence? Do people with longer volunteering experience at the European Voluntary Service (EVS) have a higher level of intercultural competence and emotional intelligence? Based on the results of the study, factors that have a significant impact on the productivity of internationally active volunteers were identified.
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Clayton, Diana. "Volunteers’ knowledge activities at UK music festivals: a hermeneutic-phenomenological exploration of individuals’ experiences." Journal of Knowledge Management 20, no. 1 (February 8, 2016): 162–80. http://dx.doi.org/10.1108/jkm-05-2015-0182.
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Purpose – This paper aims to explore how and why volunteers share knowledge and engage in other related knowledge activities. The paper offers an interpretation of participants’ multiple realities to enable a better understanding of managing volunteer knowledge, which ultimately underpins organisational performance and effectiveness. Design/methodology/approach – A qualitative, hermeneutic phenomenological study of volunteers (n = 28) at UK music festivals was conducted through in-depth interviews (n = 9), diaries (n = 11) or both (n = 8). This interpretivist approach adopted purposive sampling to recruit participants through (social) media. Findings – The findings illustrate how and why volunteers share knowledge that is attributed to a successful process of volunteering, which enables effective knowledge management and knowledge reproduction. Where volunteers’ motivations are satisfied, this leads to repeat volunteering. Knowledge enablers and the removal of barriers create conditions that are conducive for knowledge sharing, which have similar characteristics to conditions for continuance commitment. Where volunteers do not return, the organisation leaks knowledge. Research limitations/implications – Although high-quality research standards were maintained, participant self-selection may result in overly positive experiences. Future research might explore the impact on knowledge sharing of negative volunteering experiences. Practical/implications – Practical recommendations include factors that contribute to effective volunteer co-ordination and volunteering experiences, which are enablers for knowledge sharing. These fall within two categories, namely, areas for continuance (i.e. those aspects that should be maintained because they contribute to effective volunteer co- ordination and experiences) and areas for improvement (i.e. those aspects of volunteer co-ordination that are either currently lacking or require development or enhancement). Originality/value – This paper’s original contribution is demonstrated through the use of hermeneutic phenomenological methods in the exploration of individuals’ perspectives of knowledge sharing in the context of temporary organisations. This paper provides value to academics studying knowledge management and volunteer management, and practitioners managing volunteers.
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Russell, Allison R., Melissa A. Heinlein Storti, and Femida Handy. "Managing Volunteer Retirement among Older Adults: Perspectives of Volunteer Administrators." Journal of Public and Nonprofit Affairs 5, no. 1 (April 1, 2019): 95. http://dx.doi.org/10.20899/jpna.5.1.95-109.
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A large body of quantitative evidence demonstrates a link between volunteering and improved well-being, especially among older adults. Yet the research evidence pointing to the purported benefits of volunteering does not adequately address the unique experiences of older volunteers, nor does it address the ways in which working with them impacts the work of volunteer administrators. As the proportion of those aged 65 and older increases, older adults are poised to play an even greater role as volunteers than ever before, representing both unparalleled opportunity and potential new challenges for volunteer administrators. One such challenge includes how to manage older adults’ decisions to withdraw or retire from volunteering, which has an impact on the succession planning of the volunteer workforce. This article presents the results of a recent survey of volunteer administrators who share current policies and perspectives about volunteer retirement. These practitioner viewpoints provide important insights for both volunteer management and future research.
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Nelson, Michelle L. A., Rachel Thombs, and Juliana Yi. "Volunteers as members of the stroke rehabilitation team: a qualitative case study." BMJ Open 10, no. 4 (April 2020): e032473. http://dx.doi.org/10.1136/bmjopen-2019-032473.
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ObjectivesClinicians are facing increasing demands on their time, exacerbated by fiscal constraints and increasing patient complexity. Volunteers are an essential part of the many healthcare systems, and are one resource to support improved patient experience and a mechanism through which to address unmet needs. Hospitals rely on volunteers for a variety of tasks and services, but there are varying perceptions about volunteers’ place within the healthcare team. This study aimed to understand the role of volunteers in stroke rehabilitation, as well as the barriers to volunteer engagement.DesignA qualitative case study was conducted to understand the engagement of volunteers in stroke rehabilitation services within a complex rehabilitation and continuing care hospital in Ontario, Canada.Participants28 clinicians, 10 hospital administrators and 22 volunteers participated in concurrent focus groups and interviews. Organisational documents pertaining to volunteer management were retrieved and analysed.ResultsWhile there was support for volunteer engagement, with a wide range of potential activities for volunteers, several barriers to volunteer engagement were identified. These barriers relate to paid workforce/unionisation, patient safety and confidentiality, volunteer attendance and lack of collaboration between clinical and volunteer resource departments.ConclusionsAn interprofessional approach, specifically emphasising and addressing issues related to key role clarity, may mediate these barriers. Clarity regarding the role of volunteers in hospital settings could support workforce planning and administration.
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Crittenden, Jennifer, and Kayla Thompson. "Motivations and Experiences of Older Adult Volunteers in a Telehealth Nursing Simulation Activity." Innovation in Aging 5, Supplement_1 (December 1, 2021): 945. http://dx.doi.org/10.1093/geroni/igab046.3415.
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Abstract The COVID-19 pandemic has posed challenges to safely engaging older adults in volunteer activities. This research explored a unique partnership between a Retired Senior and Volunteer Program (RSVP) and a school of nursing to administer a telehealth virtual simulation training for nurse practitioner students. Semi-structured interviews were carried out with nursing simulation coordinators and volunteers after the telehealth simulation exercise. The purpose of this research was to identify principles of successful virtual volunteer engagement for telehealth simulations. This initial pilot study encompassed debriefing interviews with volunteers (N = 3) and interviews with simulation coordinators (N = 2). Three major themes emerged within the response coding: 1) the benefits of virtual simulation volunteering, 2) technology as a facilitating factor and challenge, and 3) unique volunteer management considerations. Both volunteers and coordinators noted that volunteers derived positive emotional benefits and new insights from their participation. Coordinators discussed the “authenticity” factor that older adults brought to the simulation experience as a benefit to engaging older adult volunteers. Technology sub-themes included accessibility considerations, experience with the online format, and other logistical considerations in conducting telehealth simulation. Volunteer management sub-themes encompassed volunteer skills and motivations, the perceived successful aspects of training, and improvements for future simulations. Volunteers discussed an interest and connection to healthcare and education as a motivating factor for their participation in the telehealth simulation. This small scale pilot research will be expanded through future simulation activities to continue to identify principles of practice for engaging older adults in virtual volunteerism.
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S. Koss, R., K. Miller, G. Wescott, A. Bellgrove, A. Boxshall, J. McBurnie, A. Bunce, P. Gilmour, and D. Ierodiaconou. "An evaluation of Sea Search as a citizen science programme in Marine Protected Areas." Pacific Conservation Biology 15, no. 2 (2009): 116. http://dx.doi.org/10.1071/pc090116.
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Citizen science involves collaboration between multi-sector agencies and the public to address a natural resource management issue. The Sea Search citizen science programme involves community groups in monitoring and collecting subtidal rocky reef and intertidal rocky shore data in Victorian Marine Protected Areas (MPAs), Australia. In this study we compared volunteer and scientifically collected data and the volunteer motivation for participation in the Sea Search programme. Intertidal rocky shore volunteer-collected data was found to be typically comparable to data collected by scientists for species richness and diversity measures. For subtidal monitoring there was also no significant difference for species richness recorded by scientists and volunteers. However, low statistical power suggest only large changes could be detected due to reduced data replication. Generally volunteers recorded lower species diversity for biological groups compared to scientists, albeit not significant. Species abundance measures for algae species were significantly different between volunteers and scientists. These results suggest difficulty in identification and abundance measurements by volunteers and the need for additional training requirements necessary for surveying algae assemblages. The subtidal monitoring results also highlight the difficulties of collecting data in exposed rocky reef habitats with weather conditions and volunteer diver availability constraining sampling effort. The prime motivation for volunteer participation in Sea Search was to assist with scientific research followed closely by wanting to work close to nature. This study revealed two important themes for volunteer engagement in Sea Search: 1) volunteer training and participation and, 2) usability of volunteer collected data for MPA managers. Volunteer-collected data through the Sea Search citizen science programme has the potential to provide useable data to assist in informed management practices of Victoria?s MPAs, but requires the support and commitment from all partners involved.
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Garcia, Christopher, Ghaith Rabadi, and Femida Handy. "Dynamic resource allocation and coordination for high-load crisis volunteer management." Journal of Humanitarian Logistics and Supply Chain Management 8, no. 4 (December 3, 2018): 533–56. http://dx.doi.org/10.1108/jhlscm-02-2018-0019.
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Purpose Every year volunteers play a crucial role in disaster responses around the world. Volunteer management is known to be more complex than managing a paid workforce, and this is only made worse by the uncertainty of rapidly changing conditions of crisis scenarios. The purpose of this paper is to address the critical problem of assigning tasks to volunteers and other renewable and non-renewable resources simultaneously, particularly under high-load conditions. These conditions are described by a significant mismatch between available volunteer resources and demands or by frequent changes in requirements. Design/methodology/approach Through a combination of literature reviews and interviews with managers from several major volunteer organizations, six key characteristics of crisis volunteer resource allocation problems are identified. These characteristics are then used to develop a general mixed integer programming framework for modeling these problems. Rather than relying on probabilistic resource or demand characterizations, this framework addresses the constantly changing conditions inherent to this class of problems through a dynamic resource reallocation-based approach that minimizes the undesirable impacts of changes while meeting the desired and changing objectives. The viability of this approach for solving problems of realistic size and scale is demonstrated through a large set of computational experiments. Findings Using a common commercial solver, optimal solutions to the allocation and reallocation problems were consistently obtained in short timespans for a wide variety of problems that have realistic sizes and characteristics. Originality/value The proposed approach has not been previously addressed in the literature and represents a computationally tractable method to allocate volunteer, renewable and non-renewable resources to tasks in highly volatile crisis scenarios without requiring probabilistic resource or demand characterizations.
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VanSickle, Jennifer L., David A. Pierce, and Michael Diacin. "Volunteer motivations at the 2012 Super Bowl." International Journal of Event and Festival Management 6, no. 3 (October 19, 2015): 166–81. http://dx.doi.org/10.1108/ijefm-12-2014-0029.
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Purpose – The purpose of this paper is to examine mega-event volunteers’ motivations and their impact on volunteer satisfaction. Additionally, this study investigated motivational differences between volunteers based upon four demographic variables: age, gender, educational level, and income. Design/methodology/approach – A modified version of the Volunteer Motivations Scale for International Sporting Events (Bang and Chelladurai, 2009) was administered to 8,000 Super Bowl volunteers via Survey Monkey with the permission of the Indiana Sports Corporation. In all, 24 percent (n=1,928) of the volunteers completed the survey. Exploratory factor analysis was used to reduce the survey questions into a smaller number factors. Multivariate analysis of variance was utilized to compare differences in the four demographic variables on the factors. Multiple regression was used to predict satisfaction on the basis of the four factors. Findings – Volunteers were motivated by four factors: Community Support, Love of Sports, Personal Growth, and Career Development. These four factors all significantly predicted satisfaction with the volunteer experience. The overall MANOVA was significant and revealed that ten of 16 group comparisons possessed significant differences. Females rated Community higher than males, while males rated Love of Sports higher than females. Older volunteers and those with higher household incomes were motivated more by Community Support, while younger volunteers and those with lower incomes were motivated by Career Development. Likewise, less educated volunteers placed a higher value on Career motivations than more educated volunteers who placed a high value on Personal Growth. Research limitations/implications – Dissatisfied volunteers may have chosen to not participate in the study. Follow-up interviews with dissatisfied volunteers might provide insight for event organizers that would shed light on factors that influence retention and recidivism. Practical implications – The findings of this study suggest that mega sport volunteer managers should recognize that motivational differences among volunteers do exist and utilize this information for creating recruitment materials targeted to specific groups. Then volunteers can be assigned to tasks that tap into their desire, thus enhancing potential volunteer satisfaction and their return as a volunteer at future events. Originality/value – This study was conducted in the context of America’s largest mega event in a city that hosted the event for the first time. In addition to collecting one of the largest number of responses for volunteers at mega-sporting events, the development of the Community Support factor was unique within the context of this study. The Community Support factor was rated as the most important by volunteers and tied to other questions such as wanting to help make the event a success, helping others, and creating a better society. This indicates that volunteers had pride in their community and wanted to help the event be successful by helping the city’s visitors.
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McAllum, Kirstie. "Volunteers as Boundary Workers: Negotiating Tensions Between Volunteerism and Professionalism in Nonprofit Organizations." Management Communication Quarterly 32, no. 4 (August 5, 2018): 534–64. http://dx.doi.org/10.1177/0893318918792094.
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This article employs a boundary work framework to analyze how volunteers from two nonprofit human services organizations navigated the tensions between volunteerism and professionalism. Based on interview data and analysis of organizational documents, the study found that volunteers at the first organization, fundraisers for child health promotion and parent education, dichotomized volunteerism and professionalism as incompatible social systems with divergent objectives, practices, and tools. Volunteers at the second organization, which provides emergency ambulance services, engaged in constant boundary crossing, oscillating between a volunteer and professional approach to tasks and relationships depending on the context. In both cases, paid staff and members of the public affected participants’ ability to engage in boundary work. The study offers insights for nonprofit organizations wishing to professionalize their volunteer workforce by specifying how volunteer job types, organizational structure, and interactional partners’ feedback impact volunteers’ ability to engage in boundary crossing, passing, and boundary spanning.
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Levy, MBA, Kirsten. "The management of volunteers: Recent experience with the American Red Cross in Baton Rouge, Louisiana." Journal of Emergency Management 4, no. 3 (May 1, 2006): 53. http://dx.doi.org/10.5055/jem.2006.0033.
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Rather than simply watch horrific events unfold, many citizens do everything in their power—immediately— to help; they seek outlets for their energy. Organizations that use citizen assistance, while grateful, often find the outpouring difficult to manage. This article describes a positive experience with the American Red Cross (ARC) as a citizen-turned-volunteer. It notes observations about the organization’s management of volunteers during a two-week deployment at regional headquarters in late November 2005 in Baton Rouge, Louisiana, where disaster relief for Hurricanes Katrina and Rita, combined into one disaster relief effort, was scaling down. The volunteer experience was positive because ARC was well organized and catered to expectations. ARC proved to be the natural choice for a volunteer outlet. The ARC can be considered a giant conduit for training, turning bystanders into volunteers and deploying them quickly to disaster relief in the field at little expense.