Relevant bibliographies by topics / Webcare

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Webcare'

Author: Grafiati
Published: 4 June 2021
Last updated: 2 February 2022

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Journal articles on the topic "Webcare"

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Raju, Amar. "Can reviewer reputation and webcare content affect perceived fairness?" Journal of Research in Interactive Marketing 13, no. 4 (November 20, 2019): 464–76. http://dx.doi.org/10.1108/jrim-05-2018-0065.

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Purpose This paper aims to explore the effects of webcare content type and webcare source credibility on perceived fairness, in the presence of reputation of a reviewer as a moderator. Design/methodology/approach The experiment used a 2 (Webcare content type: Specific vs Vague) × 2 (Webcare source credibility: High vs Low) × 2 (Reviewer reputation: Good vs Bad) between-subjects design. ANOVA was used to test the hypotheses. Findings A significant main effect and interaction effect of independent variables was found on perceived fairness. The moderating role of reviewer reputation was also found significant in the relationship between content type and perceived fairness. However, reputation of the reviewer did not moderate the relationship between webcare source credibility and perceived fairness. Practical implications Marketers should respond to negative reviews by paying attention toward review and webcare attributes highlighted in the paper because doing so might satisfy the consumer. Originality/value This paper attempts to study a combination of webcare and review characteristics together on consumers' perceptions of fairness.
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Jeesha, Krishnan, and Keyoor Purani. "Webcare as a signal: exhaustive-selective webcare strategy and brand evaluation." European Journal of Marketing 55, no. 7 (May 7, 2021): 1930–53. http://dx.doi.org/10.1108/ejm-05-2019-0421.

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Purpose Keeping in mind the growing significance of online reviews, management of responses to the customer reviews – webcare – is becoming important in recent times. How a firm responds to online reviews can send a signal to the readers of the reviews contributing to their brand evaluations. From a strategic perspective, a firm should decide if they should respond to all reviews or respond to only a select few reviews. This study aims to provide an understanding of how exhaustive and selective webcare influence brand evaluations. It also explores the role of review balance and review frame, which potentially act as moderators, on such influences. Design/methodology/approach Three scenario-based experiments were used to manipulate the webcare strategy (exhaustive-selective) and the potential moderators (review balance and review frame). The 910 participants of the single-stage experiments were identified using an online panel managed by UK-based Prolific Academic. Findings Exhaustive webcare is found to be the most effective strategy for influencing brand evaluations in all conditions. Also, two interesting results were found, which can have practical implications. A selective negative strategy is as effective as an exhaustive webcare in almost all cases, and a selective positive webcare is as good as not having a webcare in nearly all cases. Changes in webcare effectiveness due to the influence of review balance and review frame were established. Research limitations/implications With the review reader perspective and focus on brand management, this study may trigger enquiries into effects of webcare strategies on brand evaluations and other outcomes such as word-of-mouth. The interaction effects of the various strategies adopted together on brand evaluation and loyalty have not been explored and would be of interest to academicians and managers. Practical implications Firms need to plan a careful resource deployment while responding to the online consumer reviews as responding to a select few reviews may yield the same effects as that of exhaustive webcare. Brand managers may find responding only to positive reviews futile, as it could be as good as having no webcare. Also, the strategy of responding to reviews needs to be adapted based on the online review platform where the set in which the review is read is different. Originality/value This is one of the few studies focusing on the effects of webcare on brand evaluations from a review reader perspective as against the dominant reviewer perspective. This research also presents hitherto unexplored effects of an exhaustive-selective webcare strategy on brand evaluations.
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S., Sreejesh, and Anusree M.R. "The impacts of customers’ observed severity and agreement on hotel booking intentions: moderating role of webcare and mediating role of trust in negative online reviews." Tourism Review 71, no. 2 (June 20, 2016): 77–89. http://dx.doi.org/10.1108/tr-08-2015-0037.

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Purpose The purpose of the paper is to examine the conditional role of webcare as a service failure recovery strategy on customers’ hotel booking intentions in presence of different levels of observed severity and review agreement. Furthermore, the study also examines the mechanism through which webcare can shape the adverse effect of observed severity and review agreement on hotel booking intentions. Design/methodology/approach A 2 (severity: high or low) × 2 (agreement: high or low) × 2 (webcare: webcare or no webcare) between-subject experimental design was conducted to collect responses. Analyses of variance and moderated mediation analysis were performed to analyze the study data. Findings Prospective customers who observed high severe service failure from a review reported less booking intention. Further, customers’ observed agreement strengthened these behaviors, i.e. customers who are exposed to high severe service failure in high-agreement condition reported low booking intention, as compared to those who exposed to low review agreement condition. Furthermore, results supported the fact that use of appropriate webcare plays a significant role to shape or mitigate the negative effect of severity and agreement on hotel booking intentions via perceived trust. Originality/value This is the first in its stream of studies that examined how webcare can be used to tackle the adverse effects of observed severity and agreement, so that perceived trust would be formed to create hotel booking intention.
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Weitzl, Wolfgang J. "Webcare’s effect on constructive and vindictive complainants." Journal of Product & Brand Management 28, no. 3 (May 13, 2019): 330–47. http://dx.doi.org/10.1108/jpbm-04-2018-1843.

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Purpose This paper aims to demonstrate that online complainants’ reactions to a company’s service recovery attempts (webcare) can significantly vary across two different types of dissatisfied customers (“vindictives” vs “constructives”), who have dramatically diverging complaint goal orientations. Design/methodology/approach Online multi-country survey among 812 adult consumers who recently had a dissatisfying brand experience and turned to a marketer-generated social media site to voice an online complaint for achieving their ultimate complaining goals. Scenario-based online experiment for cross-validating the survey findings. Findings Results suggest that “vindictive complainants” – driven dominantly by brand-adverse motives – are immune to any form of webcare, while “constructive complainants” – interested in restoring the customer-brand relationship – react more sensitively. For the latter, “no-responses” often trigger detrimental brand-related reactions (e.g. unfavorable brand image), whereas “defensive responses” are likely to stimulate post-webcare negative word-of-mouth. Research limitations/implications This research identifies the gains and harms of (un-)desired webcare. By doing so, it not only sheds light on the circumstances when marketers have to fear negative effects (e.g. negative word-of-mouth) but also provides insights into the conditions when such effects are unlikely. While the findings of the cross-sectional survey are validated with an online experiment, findings should be interpreted with care as other complaining contexts should be further investigated. Practical implications Marketers have to expect a serious “backfiring effect” from an unexpected source, namely, consumers who were initially benevolent toward the involved brand but who received an inappropriate response. Originality/value This research is one of the first research studies that enables marketers to identify situations when webcare is likely to backfire on the brand after a service failure.
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Hachmang, Daphne D., Renée van Os, Mustafa Akpinar, and Els van der Pool. "Webcare via openbare en privé sociale media." Tijdschrift voor Taalbeheersing 41, no. 2 (October 1, 2019): 391–418. http://dx.doi.org/10.5117/tvt2019.2.003.hach.

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Abstract Webcare via public and private social media. A corpus study on the effect of Conversational Human Voice in the PT sectorThis study investigates the use of Conversational Human Voice (CHV) by a Dutch Public Transport (PT) operator in reactive webcare conversations with travelers on private and public social media channels and the effect of this use on the traveler’s sentiment during the conversation. In this study, CHV is unraveled into eight aspects. 244 conversations were analyzed, selected from the PT-operator’s public and private social media channels. Messages sent by the PT companies were coded for CHV; messages of travelers were coded for sentiment. The aspects organization responds as an individual and informal language were used the most often by the PT operator. Use of CHV is similar on private social networks and public social networks, with the exception of organization responds as an individual (used more on private social networks) and language to compensate the lack of non-verbal communication (used more on public social networks). Furthermore, results show that the use of sympathy has a positive effect on the traveler’s sentiment.
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Ghosh, Tathagata, and Santanu Mandal. "Webcare quality: conceptualisation, scale development and validation." Journal of Marketing Management 36, no. 15-16 (August 24, 2020): 1556–90. http://dx.doi.org/10.1080/0267257x.2020.1800797.

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le Pair, Rob, and Adinda van Eijk. "@Organisatie in klachtentweets als trigger voor webcare-interactie." Tijdschrift voor Taalbeheersing 40, no. 1 (April 12, 2018): 107–35. http://dx.doi.org/10.5117/tvt2018.1.pair.

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Ghosh, Tathagata. "Managing Negative Reviews: The Persuasive Role of Webcare Characteristics." Journal of Internet Commerce 16, no. 2 (April 3, 2017): 148–73. http://dx.doi.org/10.1080/15332861.2017.1305254.

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Zwier, Sandra. "Webcare in healthcare: providers' responses to patients' online reviews." British Journal of Healthcare Management 25, no. 10 (October 2, 2019): 1–7. http://dx.doi.org/10.12968/bjhc.2018.0078.

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Background/Aims Providers face a paradox between professional conduct and reputation management when they respond to patients' online reviews. This article aims to establish when and how health professionals respond to patients' online reviews, and how these reviews differ compared to other, non-medical, industries, such as driving schools and jewellery stores. Methods Predictors of providers' responses to 180 patient reviews on NHS Choices were identified and compared against the predictors of responses to 180 customer reviews by non-medical providers. Results Responses to patients' online reviews could be significantly predicted by the number of patient reviews received on NHS Choices and the providers' response routines, but not by characteristics of the patients' reviews. The non-medical providers, on the other hand, were responsive to characteristics of the online reviews and particularly the rating stars allocated to the provider. Conclusions Responses to reviews seem to be a distinctive way of ‘responding without reacting’.
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Quast, T., and Guido Nöcker. "Social Media – Foren-Webcare als proaktive Informationsstrategie in der Gesundheitsförderung." Bundesgesundheitsblatt - Gesundheitsforschung - Gesundheitsschutz 58, no. 9 (July 16, 2015): 966–75. http://dx.doi.org/10.1007/s00103-015-2203-9.

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Dissertations / Theses on the topic "Webcare"

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Weitzl, Wolfgang. "Webcare's effect on constructive and vindictive complainants." Emerald Publishing Limited, 2019. http://dx.doi.org/10.1108/JPBM-04-2018-1843.

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Purpose: This paper aims to demonstrate that online complainants' reactions to a company's service recovery attempts (webcare) can significantly vary across two different types of dissatisfied customers ("vindictives" vs "constructives"), who have dramatically diverging complaint Goal orientations. Design/methodology/Approach: Online multi-country survey among 812 adult consumers who recently had a dissatisfying brand experience and turned to a marketer-generated social media site to voice an online complaint for achieving their ultimate complaining goals. Scenario-based online experiment for cross-validating the survey findings. Findings: Results suggest that "vindictive complainants" - driven dominantly by brand-adverse motives - are immune to any form of webcare, while "constructive complainants" - interested in restoring the customer-brand relationship - react more sensitively. For the latter, "no-responses" often trigger detrimental brand-related reactions (e.g. unfavorable brand image), whereas "defensive Responses" are likely to stimulate postwebcare negative word-of-mouth. Research limitations/implications: This research identifies the gains and harms of (un-)desired webcare. By doing so, it not only sheds light on the circumstances when marketers have to fear negative effects (e.g. negative word-of-mouth) but also provides insights into the conditions when such effects are unlikely. While the findings of the cross-sectional survey are validated with an online experiment, findings should be interpreted with care as other complaining contexts should be further investigated. Practical implications: Marketers have to expect a serious "backfiring effect" from an unexpected source, namely, consumers who were initially benevolent toward the involved brand but who received an inappropriate response.
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Gustafsson, Lina, and Hanna Nathassia Sabrina Julkunen. "Sminkat ansvar : Relationshantering på sociala medier." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-22405.

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I samband med att dagens konsumenter blir allt mer medvetna om de globala, sociala och miljömässiga konsekvenser som vår konsumtion medför, har det på senare år ställt större krav ett på företagens arbetssätt mot ett mer hållbart och etiskt verksamhetsutövande. Av denna anledning har företagens ansvarstagande för miljön och samhället blivit en central fråga i företagsekonomiska diskussioner, även känt som Corporate Social Responsibility (CSR). Syftet med CSR- strategier är att ett företag, på eget bevåg integrerar sociala, miljömässiga, ekonomiska eller/och etiska hänsyn i sin affärsmodell, samt i relation till intressenter, utöver vad lagen kräver. CSR blir allt vanligare bland företag att använda som ett verktyg för att kommunicera sitt CSR-arbete är via sociala medier. Den ökade användningen av sociala medier har förändrat kommunikationen för både företag och konsumenter, då det har skapat nya möjligheter att integrera med varandra. Användningen av sociala medier kan därmed vara ett effektivt verktyg inom marknadskommunikation, då det kan användas som en direkt kommunikation till sina målgrupper, samt användas för att bygga, bevara och vårda relationen till sina konsumenter. Vidare har sociala mediers användning också ökat transparensen, då det skapar en tillgänglighet till information om företag, som konsumenter tidigare inte fått tillgång till. Detta ställer därmed krav på att företagens marknadskommunikation, inte minst inom CSR hanteras effektivt, då CSR är ett starkt debatterat ämne bland dagens konsumenter. Många företag ser möjligheterna med att använda sociala medier, däremot om det inte används eller hanteras rätt, kan det likväl visa sig vara ett hinder som det är en fördel. Eftersom sociala medier skapar en möjlighet för konsumenter att lämna feedback, som i många fall inom CSR kan vara negativt, skapar det också möjligheten till att enkelt sprida Negative Word of Mouth (NWOM), dvs negativa budskap om ett företag. Att kommunicera CSR på sociala medier kan således upplevas som en utmaning för företag. Kan företag hantera sociala medier kan det användas som ett effektivt marknadskommunikationsverktyg. Därför är det betydelsefullt att använda tydliga strategier som kan hantera möjliga konflikter som kan uppstå i samband med diskussioner om CSR på sociala medier. Behandlar företag inte konflikterna kan det påverka konsumenters attityder och köpintentioner, och slutligen deras relationer till ett varumärke. Syftet med studien är att undersöka och observera strategier inom marknadskommunikation med CSR-inriktning på sociala mediet Facebook [Facebooksidor]. Vidare kartlägger studien möjliga utmaningar som de observerade strategierna medför inom kosmetikabranschen, i syfte med att få en ökad förståelse för strategihanteringar inom marknadskommunikation. För att undersöka CSR-kommunikation på sociala medier har studien avgränsats till kosmetikabranschen som en empirisk kontext, då det i dagsläget pågår stora diskussioner om CSR inom branschen. Studien resulterade i en CSR-integrerad relationshanteringsmodell och som observerade två huvudkategorier: Verbala och Icke-verbala relationshanteringsstrategier. Dessa innefattar fyra olika hanteringsstrategier; tillmötesgående, defensiv, censurerande och oengagerade. Studien resulterade även i vilka utmaningar, dvs svårigheter företag har när de använder sociala medier [Facebooksidor] inom CSR. Det observerade tre omfattade utmaningar; (1), det är svårt att kompensera en missnöjd konsument ämnen inom CSR går bortom transaktionen och är mer baserat på en individs emotioner. Då CSR är ett komplext ämne, blir det utmanande för företaget att kompensera en missnöjd kund då CSR handlar om att integrera socialt och miljömässigt ansvarstagande i hela företagets affärsmodell. (2) CSR-diskussioner är svåra att hantera för företag med traditionella kundservice-strategier inom social media marketing och webcare. (3) Företag som inte har CSR integrerat i sin affärsmodell från grunden har svårt att skapa, bevara och vårda relationen till sina konsumenter inom CSR-diskussioner.
As today's consumers become increasingly aware of the global, social and environmental consequences that our consumption brings, has in recent years influenced companies' way towards business ethics and sustainability. Therefore, corporate responsibility for the environment and society has become a central subject in business decisions, also known as Corporate Social Responsibility (CSR). The purpose of CSR is to encourage and integrate the work of ethical, financial, social and environmental aspects of business processes, and in relation to stakeholders, in addition to what the law requires. One tool that is becoming more common among companies when communicating their CSR work, is via social media. The increased use of social media has changed the communication for both companies and consumers, as it has created new opportunities to integrate with one another. The use of social media can thus be an effective tool in market communication, as it can be used as a direct communication tool to its target groups, as well as be used to build, maintain and nurture the relationship with its consumers. In addition, social media has increased the transparency, as it creates accessibility to information, whereas the consumers have more information and insight about companies today. Which demands on companies' marketing communications to be handled effectively, not least in the field of CSR, since social responsibility is a highly debated topic among today's consumers. Companies are becoming more aware of the possibilities of using social media, however, if it is not used or handled properly, it can also prove to be an obstacle as it is an advantage. Since social media creates an opportunity for consumers to provide feedback, which in many cases within CSR can be negative, it can also create the opportunity to easily spread Negative Word of Mouth (NWOM). Thus, communicating CSR on social media can therefore be a challenge for companies. If companies can manage social media, it can be used as an effective marketing communication tool. Therefore, it is important to use strategies that can handle possible conflicts that may arise in discussions of CSR on social media. If it is not handled, it can affect consumers' attitudes and purchase intentions, and ultimately their relationships with a brand. The purpose of this study is to investigate and observe strategies in market communication with CSR discussions on the social media platform, Facebook [Facebook pages]. Furthermore, identify possible challenges that the observed strategies pose, with the aim of gaining an increased understanding of strategy management in market communication. To study CSR communication on social media, the study has delimited to the cosmetics industry, as an empirical context, due to currently great discussions about CSR among consumers. The study resulted in a CSR-integrated relationship management model and observed two main categories: Verbal and non-verbal relationship management strategies. which includes four different management strategies; accommodating, defensive, censorship and non-engaging. The study also resulted in different difficulties companies have when using social media [Facebook pages] within the field of CSR. It observed three major difficulties/challenges; (1) It is difficult to satisfy a displeased consumer within the concept of CSR, due to the concept of CSR goes beyond the transaction and it is more based on an individual's emotions. As CSR is a complex subject, the difficulty of compensating a dissatisfied customer becomes challenging as CSR is about integrating social and environmental responsibility into the entire business model. (2) CSR discussions are difficult to manage for companies with traditional customer service strategies in social media marketing and webcare. (3) Companies that do not have integrated CSR into their business model from start, finds it difficult to create, maintain and nurture the relationship with their consumers within CSR discussions.
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Correa, Matías, Felipe Court, Nicolás González, Daniel Montedonico, and Rodrigo Palma. "Webcard : medios de pago electrónico para sitios web." Tesis, Universidad de Chile, 2002. http://www.repositorio.uchile.cl/handle/2250/111908.

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Seminario para optar al grado de Ingeniero Comercial
El objetivo principal de este trabajo, fue hacer una investigación y desarrollo con varios propósitos, el primero es analizar el posible lanzamiento de nuevas formas de pago para compras por internet. De ver posibilidades de lanzamiento, la investigación de mercado nos mostrara las necesidades del mercado en este aspecto, los distintos segmentos y las necesidades críticas a satisfacer para cada uno de estos segmentos. Además esta primera investigación nos guiará en todos los procesos iniciales de marketing, los cuales se irán perfeccionando con el inicio de actividades y nuevas investigaciones. En un primer paso se buscó información secundaria sobre el tema de estudio, formas de pago actuales, evolución del mercado, aceptación de este tipo de tecnologías y servicios etc. La mayor parte de esta información se recolecto desde la publicación LA ECONOMÍA DIGITAL EN CHILE 2002, del CENTRO DE ESTUDIOS DE LA ECONOMÍA DIGITAL EDITORIAL “CÁMARA DE COMERCIO DE SANTIAGO” y desde algunas páginas de internet. Luego la etapa cuantitativa, se desarrolló a través de entrevistas personales a individuos que sean usuarios de internet (Entiéndase que posean el suficiente manejo potencial de internet para poder realizar compras). El número de personas entrevistadas fue superior a las 198 personas, de las cuales solo se analizaron 195 muestras (Por razones de pesos dentro de los grupos). Las 195 muestras se distribuyeron de la siguiente manera: 61.54% hombres 38.46% mujeres. Estos porcentajes se usaron dados los datos recolectados sobre usuarios y compradores a través de internet, y realizando una leve corrección dada la evolución de estos.
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Fox, Michael. "Selbstdarstellungs-Medium Webcam? Persönlichkeitsmerkmale und Ziele von Webcam-Nutzern." Master's thesis, Universitätsbibliothek Chemnitz, 2006. http://nbn-resolving.de/urn:nbn:de:swb:ch1-200600701.

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Untersucht wurde, ob und wie Webcams auf privaten Homepages im Internet als Selbstdarstellungs-Medium genutzt werden und welchen Einfluss dabei Persönlichkeitsmerkmale und Ziele von Webcam-Nutzern ausüben. An einer internetbasierten Befragung nahmen 62 Personen teil, die über eine zufallsgesteuerte Stichprobe ermittelt wurden. In der Befragung wurden die Persönlichkeitsvariablen der Big Five und Authentizität erhoben, sowie interessierende Facetten des Narzissmus, der Selbstwertschätzung, der Selbstüberwachung sowie neun Stile der Selbstdarstellung. Darüber hinaus machten die Teilnehmer Angaben zu Webcam-Motiven, Gründe für die Installation der Webcam, Zielgruppen und Nutzungsweisen von Webcams sowie zu weiteren interessierenden webcam- und homepage-spezifischen Merkmalen. Erste Ergebnisse zeigen, das Webcams auf privaten Homepages zur authentischen Selbstdarstellung verwendet werden. Weiterhin unterscheiden sich Webcam-Besitzer nur marginal hinsichtlich der erhobenen Persönlichkeitsvariablen von Vergleichsstichproben und von Homepage-Besitzern. Dabei richten sich Webcam-Besitzer vorrangig an ein persönlich bekanntes oder nichtbekanntes Publikum und verwenden auch im realen Leben bevorzugte Selbstdarstellungsstile. Abschließend wird die Darstellung der Webcam-Nutzung in öffentlichen Medien kritisch disskutiert und Anregungen für die weitere Forschung in diesem Bereich gegeben.
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Brown, William C. "Credible Webcast for Financial Communications." NSUWorks, 2004. http://nsuworks.nova.edu/gscis_etd/428.

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A growing body of knowledge suggests that credibility can be engineered into computer applications. This dissertation evaluates the moderating variables of engagement, persuasive tools, and attunement and common ground to determine whether the credibility of financial web casts is enhanced. A sample population that understands financial reporting evaluated three alternative webcasts that used (a) streaming audio, (b) streaming audio and slides with financial content, and (c) integrated streaming audio, slides with financial content, and an interface design to enhance engagement, offer persuasive tools, and create attunement and common ground. When participants were asked what they liked most about the streaming audio webcast, the favorable response to the professional actor used in the research was the dominant theme. When participants were asked about what they liked most about the webcast that used streaming audio and slides, the favorable response to the slides with financial content was the dominant theme. The enhanced webcast with an interface design that attempted to enhance engagement, offer persuasive tools, and create attunement and common ground produced subdued favorable feedback. The enhanced webcast paced the slide presentation with the speaker and ultimately caused participants to make unfavorable comments about excessive speed and confusion. The streaming audio and slide with financial content in print form produced higher positive levels of satisfaction in graphics, usefulness, value, and trust. Within the scope of this research, it could not be determined whether selected features used in the enhanced webcast could further enhance credibility. Several areas of additional research are suggested, including designs that further enhance user control and streaming video. Over 50% of the Fortune 1000 use streaming audio webcasts, an application design that produces lower levels of usefulness, value, and trust than a webcast using streaming audio and slides with financial content. The Securities and Exchange Commission recommended financial webcasts in 2001 to enhance financial disclosure communications using asynchronous communications. Companies in the Fortune 1000 use webcasts extensively for investor relations. Additionally, this research has broad implications for webcast applications in other domains and multimedia.
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ALBUQUERQUE, ANTONIA LUCINELMA PESSOA. "A MODEL FOR STEREOSCOPIC VISUALIZATION THROUGH WEBCAMS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2006. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=9348@1.

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As comunicações à distância estão crescendo consideravelmente pelo uso de aplicações através da Internet e de ambientes virtuais. Interaçõoes sociais e pessoais têm recebido especial enfoque, sobretudo a videoconferência, acarretando uma grande demanda de tecnologia apropriada para esses sistemas. Resultados de pesquisas em Presença, alguns deles obtidos nesta tese, permitiram inferir os quatro pilares da proposta: 1. visualização é muito importante nas interações sociais/pessoais; 2. tecnologia simples pode promover presença social; 3. imagens de câmera são mais satisfatórias do que avatares para algumas interações sociais/pessoais; 4. estereoscopia influência presença positivamente. Sob a restrição de usar tecnologia simples e de baixo custo, a tese propõe o uso de visualização estereoscópica para webcams, em tempo real. Porque webcams são equipamentos simples com baixa resolução de imagem, a obtenção de um estéreo com qualidade torna- se um desafio. Partindo do princípio que o olho humano não se comporta da mesma forma para ver de perto e de longe, a pesquisa analisou o processamento de estéreo natural do olho humano, e com base em resultados psicofísicos e fisiológicos da visão binocular, a tese propõe um modelo para o processamento de imagens estereoscópicas a serem visualizadas em curta distância, e usa este modelo na implementação apresentada. Os resultados obtidos foram satisfatórios para a visualização de imagens estéreo com webcams, em tempo real, e principalmente, eliminaram a necessidade de reajuste de paralaxe das imagens e do reposicionamento das câmeras a cada movimentação do observador, dando assim mais liberdade de visualização ao observador.
The improvement of communication among remotely located people constitutes a very comprehensive prominent subject nowadays. Among applications to attain this goal, some aim to support social and personal interactions to meet partners, friends and family in distance. Presence research results, some obtained as part of this thesis, allowed to infer the four pillars of the proposal: 1. visualization is very important in social/personal interactions, mainly when people have close social/personal relationship; 2. simple technology can afford social presence; 3. camera images are more satisfactory than avatars during some social/personal interactions; 4. stereoscopy influences presence positively. Under the constraint of using simple technology without adding any special hardware to a PC system, the thesis proposes the use of stereoscopy through webcams, in real- time, as one solution to add 3D features to camera images. Since webcams are simple equipments with low resolution, to obtain stereo images in good quality is a challenge. Considering the fact that human eyes treat short and long distance in a different way, this research analysed the natural stereo processing of human eye, and based on psychophysical and physiological features of binocular vision, the thesis proposes a model to process stereoscopic images to be visualized in short distance, and implemented it as a proof of concept. The obtained results are satisfactory for stereoscopic images visualization through webcams, in real-time, and mainly, eliminated the need of adjusting images parallax and cameras position for each viewer´s movement, allowing more freedom to the viewer.
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Pontual, Jorge Luiz Brandão. "A internet como ferramenta para venda de veículos: o caso Vitória Webcar." reponame:Repositório Institucional do FGV, 2001. http://hdl.handle.net/10438/4027.

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Made available in DSpace on 2009-11-18T19:01:33Z (GMT). No. of bitstreams: 0 Previous issue date: 2003
A possibilidade de interagir em tempo real com o consumidor, ao contrário dos monólogos que normalmente caracterizam os tradicionais meios de marketing, alterou drasticamente o jeito como o Customer Service pode ser oferecido, pois permite pesquisas e compras de produtos e serviços on-line, o que representa um maior conforto para o homem contemporâneo, cujo tempo é bem escasso. O mercado representa um papel central na economia de qualquer nação, facilitando a troca de informações, bens, serviços e pagamentos, além de criar valores econômicos para compradores, vendedores, intermediários e para a sociedade de modo geral. Os mercados provêem a infra-estrutura física que permite que as transações entre os compradores e os vendedores ocorram. Dessa forma, entende-se que Mercado e Negociação eletrônica são especializações dos conceitos gerais de Mercado e Negociação. O uso de meios eletrônicos e, mais especificamente, o uso da Internet como recurso para promover o comércio, tem revolucionado todas as formas de comercialização existentes, promovendo o surgimento de novos tipos de mercados eletrônicos, os mercados baseados em Internet. Com tais vantagens, os mercados eletrônicos geram novas oportunidades de negócios, proporcionam novas estratégias para se atingir o consumidor, o fornecedor e os intermediários que estejam dispostos a somar valores na integração cliente/fornecedor. Mercados eletrônicos melhoram as informações compartilhadas entre compradores e fornecedores e ajudam a reduzir o custo de logística permitindo promoções rápidas, entregas imediatas e inventários reduzidos. É a infra-estrutura da informação substituindo sistemas de distribuição física. Foi, portanto, sobre esta temática que buscou-se desenvolver todo o trabalho de pesquisa, enfocando-se um caso real: Vitória Web Car, por ser uma organização que direcionou o seu foco para a qualidade dos serviços, como base para o seu crescimento e diferenciação no mercado do varejo virtual brasileiro.
The possibility of real time interaction with customers as opposed to the monologues that normally characterize the traditional marketing practices has drastically altered the way Customer Service is offered thus enabling researchers and purchasers of products as well as other on-line services. This represents a substantial degree of comfort to contemporary man when time becomes scarcer on a daily basis. Marketing plays a central role in any nation's economy, facilitating information exchange, assets, services and payments as well as economic values for buyers, salespeople, intermediaries and society in general. Marketing provides the physical infrastructure for transactions between buyers and sales people. We can say that market and electronic negotiation are specializations of the general concepts of market and negotiation. The use of electronic devices, more specifically the use of the Internet as a toei to promote commerce, has revolutionized ali existing forms of commercialization. It has, furthermore, promoted new electronic markets - those based on the Internet. With such advantages, the electronic market generates new business opportunities, provides new strategies to reach consumers, suppliers and intermediaries who are willing to add value to the integration of the customer and supplier. The electronic market has improved qualitative information that is shared between buyers and suppliers and has helped to reduce costs in logistics. It has also permitted effective promotions, faster delivery and reduced inventories. This is due to the web infrastructure substituting physical systems of distribution. The following research was developed on this theme and is based on a factual case: Vitória Web Car, an organization which has focussed on a high quality in service as its foundation for growth and differentiation in service in the virtual Brazilian retail market.
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Barta, Attila. "WebCat-information integration for Web catalogs." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape10/PQDD_0004/MQ40740.pdf.

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Chan, Clarence. "A framework for the lightweight augmentation of webcast archives." Thesis, University of British Columbia, 2008. http://hdl.handle.net/2429/5790.

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We propose a framework for augmenting archives of webcast lectures at alow benefit/cost ratio that finesses the issue of costly video post-production, while still significantly enhancing the quality of the webcast. We argue that lightweight augmentations such as alternate slide tracks, video re-orderings via timeline pointers, and simple groupings of related video and slide con tent, will allow webcast producers to not only deliver an adequately polished version of the original webcast, but also to re-use and re-purpose archived webcasts for different audiences and different perspectives on the same con tent. A prototype application for viewing these kinds of augmented webcast archives was developed, and a user study was conducted to determine the benefits of augmenting an archived webcast lecture in such a way. Our results suggest that augmentations make the webcast itself easier to navigate, and improve comprehension of material enough that selective viewing and navigation of the augmented lecture is comparable to simply watching the lecture in its entirety without augmentations.
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Berrios, Guevara Yéiner Michael. "Sistema de videovigilancia utilizando cámaras web como alternativa para mejorar el nivel de percepción de seguridad de la ciudad de Bagua Grande." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo - USAT, 2012. http://tesis.usat.edu.pe/jspui/handle/123456789/297.

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En la presente tesis se muestra el desarrollo de un sistema de videovigilancia utilizando cámaras web como una alternativa a los sistemas convencionales de este tipo. En los primeros capítulos se hace una introducción a la problemática de inseguridad, delimitando y relacionando este problema con los robos. También se introduce conceptualmente para el entendimiento de la terminología y teoría. Posteriormente se realiza una delimitación de la población, las variables e indicadores, que sirven para la contrastación en el capítulo de discusión. Para el desarrollo del sistema se utilizó la metodología Extreme Programing o también conocida como metodología XP. La cual se enfoca principalmente en el desarrollo de los requisitos y no tanto en el diseño, adicionalmente es lo suficientemente flexible para el desarrollo de aplicaciones no tan grandes como ésta. En el capítulo de discusión en el que se contrastan y verifican los resultados obtenidos con la aplicación del sistema de videovigilancia en 3 zonas de la ciudad de Bagua Grande, frente a zonas donde no se aplicó el sistema y comprobando diferencias con datos anteriores brindados por la PNP de la comisaría de Bagua Grande.
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Books on the topic "Webcare"

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John, Breeden, ed. Guide to Webcams. Indianapolis, IN: Prompt, 2000.

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Goetz, Andrien. Webcam: Roman. Paris: Passage, 2003.

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ill, Savage Paul 1971, ed. Webcam scam. Mankato, Minn: Stone Arch Books, 2006.

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Asian Forum of Parliamentarians on Population and Development. Conference. Free Lifetime Membership for Webcams: Free Lifetime Membership for Webcams. Jakarta: Menteri Transmigrasi R.I., 1990.

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Albuquerque, Paula. The Webcam as an Emerging Cinematic Medium. NL Amsterdam: Amsterdam University Press, 2018. http://dx.doi.org/10.5117/9789462985582.

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All the world’s a stage - literally so, given the ubiquitous presence of webcams recording daily life in cities. This footage, allegedly documentary, recreates cities as cinematic environments as people interact with the multitudes of cameras and screens around them. Paula Albuquerque’s original research and experimental films, presented in this groundbreaking book, expose fictionalising elements in archival webcams and explore video surveillance as an urban condition that influences both perceptions of the past and visions of the future.
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Reeves, Robert. Introduction to webcam astrophotography: Imaging the universe with the amazing affordable webcam. Richmond, VA: Willmann-Bell, 2006.

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Reeves, Robert. Introduction to webcam astrophotography: Imaging the universe with the amazing affordable webcam. Richmond, VA: Willmann-Bell, 2006.

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Jarvis, Ana C. Hola Amigos Webcard. 5th ed. Houghton Mifflin Company, 2001.

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Marketing Research + Webcard. Houghton Mifflin Company, 2006.

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Bernstein. Bernstein Psychology Webcard. 7th ed. Houghton Mifflin Company, 2005.

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Book chapters on the topic "Webcare"

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Edwards, Arthur, and Dennis de Kool. "Webcare in Public Services: Deliver Better with Less?" In Social Media for Government Services, 151–66. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-27237-5_8.

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Willemsen, Lotte, Peter C. Neijens, and Fred A. Bronner. "Webcare as Customer Relationship and Reputation Management? Motives for Negative Electronic Word of Mouth and Their Effect on Webcare Receptiveness." In EAA Series, 55–69. Wiesbaden: Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-658-02365-2_5.

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van Noort, Guda, Lotte M. Willemsen, Peter Kerkhof, and Joost W. M. Verhoeven. "Webcare as an Integrative Tool for Customer Care, Reputation Management, and Online Marketing: A Literature Review." In Integrated Communications in the Postmodern Era, 77–99. London: Palgrave Macmillan UK, 2015. http://dx.doi.org/10.1057/9781137388551_4.

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Liebrecht, Christine, and Charlotte van Hooijdonk. "Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice." In Chatbot Research and Design, 51–64. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-39540-7_4.

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Jensen, Timothy J. "Webcam Imaging." In The Patrick Moore Practical Astronomy Series, 93–124. New York, NY: Springer New York, 2014. http://dx.doi.org/10.1007/978-1-4939-1773-0_5.

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Vlieg, Eduardo A. "Webcam Interaction." In Scratch by Example, 249–70. Berkeley, CA: Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-1946-1_10.

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Rees, Jim, and Peter Honeyman. "Webcard: A Java Card Web Server." In Smart Card Research and Advanced Applications, 197–207. Boston, MA: Springer US, 2000. http://dx.doi.org/10.1007/978-0-387-35528-3_11.

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Zheng, Mai, Xiaolin Chen, and Li Guo. "Stitching Video from Webcams." In Advances in Visual Computing, 420–29. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-89646-3_41.

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Dymock, Roger. "Webcam and DSLR Imaging." In Astronomers' Observing Guides, 99–107. New York, NY: Springer New York, 2010. http://dx.doi.org/10.1007/978-1-4419-6439-7_9.

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Macdonald, Lee. "Webcam Imaging and Image Processing." In Patrick Moore's Practical Astronomy Series, 173–96. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-3825-0_8.

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Conference papers on the topic "Webcare"

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Kale, Snehal Sanjay, and D. S. Bhagwat. "A Secured IoT Based Webcare Healthcare Controlling System using BSN." In 2018 Second International Conference on Inventive Communication and Computational Technologies (ICICCT). IEEE, 2018. http://dx.doi.org/10.1109/icicct.2018.8473248.

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Grabner, Markus. "WebCAME." In Proceeding of the eighth international conference. New York, New York, USA: ACM Press, 2003. http://dx.doi.org/10.1145/636593.636603.

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Brown, Marc H. "WebCard = email + news + WWW." In CHI '97 extended abstracts. New York, New York, USA: ACM Press, 1997. http://dx.doi.org/10.1145/1120212.1120345.

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Moritz, Barry K. "WebCAST." In the fourth ACM international conference. New York, New York, USA: ACM Press, 1996. http://dx.doi.org/10.1145/244130.244471.

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Habib, Sami, and Maytham Safar. "WEBCAP." In Special interest tracks and posters of the 14th international conference. New York, New York, USA: ACM Press, 2005. http://dx.doi.org/10.1145/1062745.1062797.

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Abrams, Austin D., and Robert B. Pless. "Webcams in context." In the international conference. New York, New York, USA: ACM Press, 2010. http://dx.doi.org/10.1145/1873951.1873997.

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Zhu, Yuhao, and Vijay Janapa Reddi. "WebCore: Architectural support for mobile Web browsing." In 2014 ACM/IEEE 41st International Symposium on Computer Architecture (ISCA). IEEE, 2014. http://dx.doi.org/10.1109/isca.2014.6853239.

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Hernanto, Sanrio, and Iping Supriana Suwardi. "Webcam virtual keyboard." In 2011 International Conference on Electrical Engineering and Informatics (ICEEI). IEEE, 2011. http://dx.doi.org/10.1109/iceei.2011.6021617.

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Lalonde, Jean-François, Alexei A. Efros, and Srinivasa G. Narasimhan. "Webcam clip art." In ACM SIGGRAPH Asia 2009 papers. New York, New York, USA: ACM Press, 2009. http://dx.doi.org/10.1145/1661412.1618477.

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Ackermann, J., F. Langguth, S. Fuhrmann, and M. Goesele. "Photometric stereo for outdoor webcams." In 2012 IEEE Conference on Computer Vision and Pattern Recognition (CVPR). IEEE, 2012. http://dx.doi.org/10.1109/cvpr.2012.6247684.

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Reports on the topic "Webcare"

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Lewis, Stephanie. CUTR Transportation Webcast Series. Tampa, FL: University of South Florida, November 2018. http://dx.doi.org/10.5038/cutr-nctr-rr-2018-11.

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Rick, Amy. Emerging Therapies in Parkinson's Disease Research: From Microscope to Marketplace Webcast Series. Fort Belvoir, VA: Defense Technical Information Center, July 2012. http://dx.doi.org/10.21236/ada581473.

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Kang, Ju-Young M. Augmented Reality and Motion Capture E-Shopping Usage for Apparel: Webcam Social Shopper. Ames: Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-502.

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CUTR Transportation Webcast Series. Tampa, FL: University of South Florida, July 2020. http://dx.doi.org/10.5038/cutr-nctr-rr-2020-07.

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