Academic literature on the topic 'Website usability testing'

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Journal articles on the topic "Website usability testing"

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Ismail, Nor Azman, Fadzrul Izwan Jamaluddin, Akmal Harraz Hamidan, Ahmad Fariz Ali, Su Elya Mohamed, and Che Soh Said. "Usability Evaluation of Encyclopedia Websites." International Journal of Innovative Computing 11, no. 1 (April 28, 2021): 21–25. http://dx.doi.org/10.11113/ijic.v11n1.282.

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Usability is an important aspect that every website should focus more. It tells us how well and success website will function with real users. Many people often think usability tests are expensive and time-consuming. It can be a cost-effective and time saver with usability testing instead of spending more time fixing an unusable website. This study evaluates the usability of encyclopedia websites by using automated usability testing tools and questionnaire methods. The questionnaire was developed based on a standard form called Website Analysis and Measurement Inventory (WAMMI) that identified 20 common usability questions divided into five categories. Each category deals with one aspect of usability. Simultaneously, the automated usability testing tools used in this study were Pingdom and GT Metrix to calculate and analyse the website performance of selected encyclopedia websites based on website components including page load time, media size and overall web performance grades. This study could help web designer, developer, and practitioners design better and more user-friendly encyclopedia websites.
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Yul, Faradila Ananda, and Miftahul Jannah. "ANALISIS USABILITAS WEBSITE SIAM UMRI MENGGUNAKAN METODE USABILITY TESTING." Jurnal Surya Teknika 7, no. 1 (December 13, 2020): 86–95. http://dx.doi.org/10.37859/jst.v7i1.2355.

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The thing that underlies the existence of a website is the development of information and communication technology. This study aims to measure the Usability level of the Student Academic Information System (SIAM) Website at Universitas Muhammadiyah Riau. Some problems encountered were that there was no reusability evaluation of the UMRI SIAM website, as well as complaints from UMRI students when accessing the website. The reusability problem in this study was resolved by conducting usability testing with five dimensions proposed by Nielsen (1993), namely learnability, efficiency, memorability, error & user satisfaction when accessing the SIAM UMRI website and using the thinking aloud method which required 3-5 respondents. The subjects studied were expert users (UMRI students) and novice users (non-UMRI students). Based on the results of the analysis on the learnability dimension, it is found that the respondents have the ability to learn a good website. In the efficiency dimension, the results of the increase in the speed of completing tasks by the respondents are obtained. Furthermore, in the memorability dimension, the results show that the respondents have good memory ability. In the error dimension, there are 38 problems when accessing the SIAM UMRI website, and in the satisfaction dimension, the results of respondents' satisfaction when accessing the SIAM UMRI website are obtained with a score of 70. In addition, in this study there are recommendations for improving the SIAM UMRI website.
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Herawati, Yani, Sandy Halim, and Ceicalia Tesavrita. "Evaluasi Website Rakuten Indonesia dengan Eyetracking Usability Testing." Jurnal Rekayasa Sistem Industri 5, no. 1 (April 29, 2016): 60. http://dx.doi.org/10.26593/jrsi.v5i1.1914.60-68.

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<p><em>The increasing internet users in Indonesia has encourage companies to take advantage of internet technology in its business (e-commerce). Amid the growth of e-commerce, Rakuten Indonesia (RI) as one of the e-commerce company, have to compete in order to retain its existence. For e-commerce companies, website’s usability has an important role in attracting consumers to conduct transactions. RI website’s usability will be evaluated using Eyetracking usability testing. Eyetracking usability testing use the results of the gaze replay, gaze plots, heat maps, and the area of interest (AOI). The evaluation was done for the website features (product categorization, filtering products, sorting products, product description, saving products, as well as ordering the product), and the placement of the advertisement on the homepage RI website. From the evaluation, it was found 10 problems related RI website’s feature and the improvements was made. From the results of the evaluation of advertisement’s placements based AOI, can be determined the cost of advertising and the content of the advertisement on a specific area on the website's homepage.</em></p>
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Guay, Sarah, Lola Rudin, and Sue Reynolds. "Testing, testing: a usability case study at University of Toronto Scarborough Library." Library Management 40, no. 1/2 (January 14, 2019): 88–97. http://dx.doi.org/10.1108/lm-10-2017-0107.

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Purpose With the rise of virtual library users and a steady increase in digital content, it is imperative that libraries build websites that provide seamless access to key resources and services. The paper aims to discuss these issues. Design/methodology/approach Usability testing is a valuable method for measuring user habits and expectations, as well as identifying problematic areas for improvement within a website. Findings In this paper, the authors provide an overview of user experience research carried out on the University of Toronto Scarborough Library website using a mixture of qualitative and quantitative research methods and detail insights gained from subsequent data analysis. Originality/value In particular, the authors discuss methods used for task-oriented usability testing and card sorting procedures using pages from the library website. Widely applicable results from this study include key findings and lessons learned from conducting usability testing in order to improve library websites.
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Purnamasari, Susan Dian, and Firamon Syakti. "Implementasi Usability Testing dalam Evaluasi Website Sekolah." Jurnal Sisfokom (Sistem Informasi dan Komputer) 9, no. 3 (November 20, 2020): 420–26. http://dx.doi.org/10.32736/sisfokom.v9i3.1000.

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One of the products of information technology that is common today is the school website. Where the school website is the spearhead for schools in disseminating information to related parties. The most important aspect of a website is the usability aspect because it greatly affects visitor convenience. The use of the website for disseminating information is also used by SMK Negeri Sumsel and the school's main portal on the internet. For that to see the importance of the usability aspect, this study aims to see the level of usability of the SMK Negeri Sumsel website. In measuring the level of usability, usability testing techniques are used with the stages of preparation, selecting respondents, data collection and data analysis. The test results show that the usability aspects on the website such as errors, learnability, memorability and satisfaction get good ratings while the efficiency aspects are not categorized as good.
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Kvasnicová, Terézia, and Iveta Kremeňová. "THE USE OF EYE TRACKING TO ASSESS THE USABILITY OF UNIVERSITY WEBSITE." CBU International Conference Proceedings 3 (September 19, 2015): 482–86. http://dx.doi.org/10.12955/cbup.v3.642.

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Websites, nowadays, are used not only as a sales method and information tool, but also as a communication tool. Almost every company has a website. Universities and colleges understand their strength, too. In this article, we describe theory of usability of university website and one of the usability testing methods—eye tracking. We use eye tracking to assess the usability of University of Žilina website. We present and use different analysis: Scan Path and Focus map. We identify many usability problems whose removal will help to create new pages and, thus, increasing their effectiveness.
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Welda, Welda, Desak Made Dwi Utami Putra, and Ayu Manik Dirgayusari. "Usability Testing Website Dengan Menggunakan Metode System Usability Scale (Sus)s." International Journal of Natural Science and Engineering 4, no. 3 (November 25, 2020): 152. http://dx.doi.org/10.23887/ijnse.v4i2.28864.

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In ensuring the effectiveness, efficiency and user satisfaction of the website, it is necessary to evaluate and evaluate the website. This study aims to analyze the Usability Testing Website Using the System Usability Scale (SUS) Method. The method used in this study is the SUS (System Usability Scale). Data collection techniques in this study were interview techniques, observation techniques or questionnaire techniques. The instrument used in this study was a questionnaire. The subjects in this study consisted of 30 respondents. The data analysis technique used in this research is descriptive qualitative analysis. The results of the evaluation in this study, namely the results of the assessment of the respondents, obtained a total value of the SUS score of 2012.50 with the resulting average value of 67.08, this shows that the total SUS score on the STIKI Indonesia website is 67.08, which means the level of user Acceptability Range is Marginal High, Grade Scale level is category D, user Adjective Rating level is OK category and SUS Score Percentile Rank is grade D. The website still needs to be evaluated and developed further so that its use can be more optimal.
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Elma, Zidni. "Implementasi Metode Usability Testing Dengan System Usability Scale Dalam Evaluasi Website Layanan Penyedia Subtitle (Studi Kasus: Subscene)." Ultima InfoSys : Jurnal Ilmu Sistem Informasi 10, no. 2 (January 16, 2020): 104–10. http://dx.doi.org/10.31937/si.v10i2.1197.

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Website subscene.com merupakan salah satu website penyedia subtitle paling populer diantara website penyedia subtitle lainnya. Website ini menyediakan subtitle dengan berbagai bahasa untuk film maupun serial televisi yang dapat diakses secara gratis di internet. Sebuah website atau aplikasi pasti akan dikunjungi oleh banyak orang dengan latar belakang yang berbeda-beda sehingga sebuah website atau aplikasi harus dirancang dengan tepat agar dapat memberikan kemudahan bagi user dalam mengaksenya. Penelitian ini dilakukan untuk mengetahui seberapa efektif dan efisiennya website www.subscene.com. Website perlu dilakukan evaluasi untuk mengetahui tingkat kemudahan, kenyamanan, dan kepuasan user dalam mengakses website, dan untuk mengetahui sejauh mana tingkat usability website subscene.com. Tingkat usability dapat menjelaskan usability pada website subscene.com sudah berada pada tingkatan mana dari sisi user. Penelitian ini memberikan hasil evaluasi untuk mengetahui tingkat usability yang ada pada website subscene.com menggunakan metode usability testing yaitu System Usability Scale yang mempunyai 10 pernyataan sebagai alat pengujian, serta hasil dari penilaian System Usability Scale ini akan memberikan masukan untuk pengembangan website ke depannya agar menjadi lebih baik. Kata Kunci: website, subscene.com, usability testing, system usability scale
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Huda, Nurul. "IMPLEMENTASI METODE USABILITY TESTING DENGAN SYSTEM USABILITY SCALE DALAM PENILAIAN WEBSITE RS SILOAM PALEMBANG." KLIK - KUMPULAN JURNAL ILMU KOMPUTER 6, no. 1 (February 28, 2019): 36. http://dx.doi.org/10.20527/klik.v6i1.177.

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<p><em>This research was conducted to find out how effective and efficient the Siloam Hospital Palembang website is located at www.siloamhospitals.com and can be accessed by all people to get faster information and updates and measure the satisfaction and convenience of website users for users. Website needs to be evaluated seen from the ease of learning, ease of use, using a questionnaire. The method used in satisfaction measurement can use the usability testing method and system usability scale. Measurements using the usability testing method are conducted to assess whether the interaction between users and applications can run well and the System Usability Scale has 10 statements as testing tools and does not require a large number of samples. The results of the assessment of the usability scale system will provide input for future website development to be even better.</em></p><p><strong><em>Keywords</em></strong><em>: website, usability testing, system usability scale</em></p><p>Penelitian ini dilakukan untuk mengetahui seberapa efektif dan efisien nya website RS Siloam Palembang yang beralamat www.siloamhospitals.com dan dapat diakses oleh seluruh orang untuk mendapatkan informasi yang lebih cepat dan update serta mengukur kepuasan dan kemudahan pengguna website bagi pengguna. Website perlu dilakukan evaluasi dilihat dari kemudahan untuk dipelajari, kemudahan untuk digunakan, dengan menggunakan kuesioner. Metode yang digunakan dalam pengukuran kepuasan dapat menggunakan metode usability testing dan system usability scale. Pengukuran dengan metode usability testing dilakukan untuk menilai apakah interaksi antara pengguna dengan aplikasi dapat berjalan dengan baik dan System Usability Scale mempunyai 10 pernyataan sebagai alat pengujian dan tidak memerlukan jumlah sampel yang banyak. Hasil dari penilaian system usability scale ini akan memberikan masukan untuk pengembangan website kedepan agar lebih baik lagi.</p><p><strong><em>Kata kunci:</em></strong><em> website, usability testing, system usability scale </em></p>
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Klein, Sabine, Andreas Bigger, Nenad Milosevic, Nadine Seekirchner, Christine Verhoustraeten, and Adrian Funk. "Usability testing of our library’s new website." Journal of EAHIL 14, no. 3 (October 3, 2018): 13–15. http://dx.doi.org/10.32384/jeahil14262.

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Since the University of Zurich required all departments to use the same content management system, a makeoverof our Main Library’s website was planned for 2017. Following Steve Krug’s book Don’t make me think, revisited,we reduced the contents and tried to build an easy to understand and straightforward navigation for the users. Toverify our concept, we arranged “do-it-yourself” usability tests. Three test sessions with three persons each weresufficient to find out what had to be improved on the website, and were more helpful than hours of discussionamong the team. Usability testing helped us to understand our customers' search behaviour and expectations fornavigation. It was also entertaining and a novel way of interacting with our customers.
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Dissertations / Theses on the topic "Website usability testing"

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Russell, Mark C. Chaparro Barbara. "Investigating contributions of eye-tracking to website usability testing." Diss., Access through your commercial service, 2005. http://il.proquest.com/products_umi/dissertations/.

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Thesis (Ph.D.)--Wichita State University, College of Liberal Arts and Sciences.
"May 2005." Title from PDF title page (viewed on August 30, 2006). UMI number: AAT3189243 Thesis adviser: Barbara Chaparro. Includes bibliographic references (leaves 91-96).
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Lynch, Kyle R. "Weighted Heuristic Evaluation and Usability Testing of Ohio Area Agency on Aging Websites for Older Adults." Ohio University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1300996609.

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Eidaroos, Abdulhadi M. "Multidimensional evaluation approach for an e-government website : a case study of e-government in Saudi Arabia." Thesis, Loughborough University, 2011. https://dspace.lboro.ac.uk/2134/9173.

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This study investigates the refinement of an evaluation framework for e-Government websites. The aim of the research was to determine how an existing evaluation framework, which recommends the use of multiple usability techniques, could be used to obtain usability data that would indicate how to improve e-Government websites and satisfy users' needs. The framework describes how common techniques, such as heuristic testing and user testing, can be used with the emerging discipline of web analytics to provide a comprehensive and detailed view of users' interactions on e-Government websites. The original framework was refined in the light of the findings and the refined framework should facilitate the improvement of e-Government websites depending on users' demands and interactions. The work involved implementing the original multi-dimensional framework in e-Government websites in Saudi Arabia. A case study method was used over two implementations. In the former implementation, the evaluation methods consisted of heuristic evaluation followed by usability testing then web analytic tools. However, in the later implementation, refinements to the evaluation framework were proposed and the order of methods was amended: web analytics was used first, followed by heuristic evaluation then usability testing. The framework recommends specific usability methods for evaluating specific issues. The conclusions of this study illustrate the potential benefits of using a multidimensional evaluation framework for e-Government websites and it was found that each usability method had its own particular benefits and limitations. The research concludes by illustrating the potential usefulness of the designed evaluation framework in raising awareness of usability methods for evaluating e-Government websites in Saudi Arabia.
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Howard, Dawne E. "The Finding Aid Container List Optimization Survey: Recommendations for Web Usability." Thesis, School of Information and Library Science, 2006. http://hdl.handle.net/1901/340.

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This paper examines the results of a usability study for finding aids from the Special Collections Research Center at North Carolina State University. In 2005, the Special Collections Research Center reformatted its finding aids so that the container information, typically located on the left-hand side of the document, moved to the right-hand side of the document. The study tested the effectiveness of this change, and determined that traditional finding aids performed better. The analysis of the study’s results is followed by a discussion about Web usability guidelines for online finding aids.
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Kroužek, Jiří. "Optimalizace webu a vyhodnocení jejích výsledků." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-196961.

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This thesis deals with conversion rate optimization and evaluation of its results. Thesis introduces and compares conversion rate optimization options -- web analytics, heatmaps, user testing and A/B testing. The practical part consists conversion rate optimization of Faculty of Management website and quantification its results.
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Knopp, Filip. "Zvyšování obchodní výkonnosti webu." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-193052.

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This thesis deals with the improving of website business performance through the optimization with a focus on user experience. Its concern is not how to accumulate more traffic to the website but rather how to motivate website users, persuade and help them achieve desired goals. The aim is to introduce the concept of User Experience (UX) and Conversion Optimization (CRO). Further on, to suggest a general process of the website optimization focused on user experience and to apply this procedure in a case study. The contribution of this thesis is to link the UX/CRO concepts that provide users with a positive brand experience and allow organizations a sustainable competitive advantage, differentiation and higher marketing ROI.
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Nemcová, Miroslava. "Návrhy na zvýšenie predaja produktov spoločnosti Royal Mint prostredníctvom jej webovej stránky." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-136208.

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This thesis deals with The Royal Mint and it's online strategy. Using web analytics tools and usability testing it analyzes a current state of website and e-shop of the company. From the obtained figures about visits of the website, keywords, conversion rate, traffic sources and others, the customers' behavior is analyzed and subsequent conversion rate and user friendliness-raising measures are evaluated. The thesis summarizes recommendations resulting from the carried analyses in order to increase the online sales, bring new customers online and increase the loyalty of the existing ones.
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Hasan, Layla. "Usability evaluation framework for e-commerce websites in developing countries." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/5647.

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The importance of evaluating the usability of e-commerce websites is well recognised and this area has attracted research attention for more than a decade. Nearly all the studies that evaluated the usability of e-commerce websites employed either user-based (i.e. user testing) or evaluator-based (i.e. heuristic evaluation) usability evaluation methods; but no research has employed softwarebased (i.e. Google Analytics software) in the evaluation of such sites. Furthermore, the studies which employed user testing and/or heuristic evaluation methods in the evaluation of the usability of e-commerce websites did not offer detail about the benefits and drawbacks of these methods with respect to the identification of specific types of usability problems. This research developed a methodological framework for the usability evaluation of e-commerce websites which involved user testing and heuristic evaluation methods together with Google Analytics software. The framework was developed by comparing the benefits and drawbacks of these methods in terms of the specific areas of usability problems that they could or could not identify on ecommerce websites. The framework involves Google Analytics software as a preliminary step to provide a quick, easy and cheap indication of general potential usability problem areas on an e-commerce website and its specific pages. Then, the framework enables evaluators to choose other methods to provide in-depth detail about specific iv problems on the site. For instance, the framework suggests that user testing is good for identifying specific major usability problems related to four areas: navigation, design, the purchasing process and accessibility and customer service, while the heuristic evaluation is good for identifying a large number of specific minor usability problems related to eight areas including: navigation, internal search, the site architecture, the content, the design, accessibility and customer service, inconsistency and missing capabilities. The framework also suggests that the heuristic evaluation is good at identifying major security and privacy problems. The framework was developed based on an extensive evaluation of the effectiveness of the three methods in identifying specific usability problems in three case studies (e-commerce websites) in Jordan. This highlighted the usefulness of the methods and therefore helps e-commerce retailers to determine the usability method that best matches their needs. The framework was tested and the results indicated the usefulness of the suggested framework in raising awareness of usability and usability evaluation methods among e-commerce retailers in Jordan. This will help them address usability in the design of their websites, thus helping them to survive, grow and achieve success.
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Zahradníková, Aneta. "Analýza webových stránek vybraných vysokých škol." Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-360176.

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This diploma thesis analyzes websites of universities. Today, websites have a constantly growing importance for universities. Selected websites are evaluated especially for their usability. Websites with good usability do not force their users to think unnecessarily. The theoretical part introduces the marketing communication of educational institutions and the theory of websites. The websites are discussed by the usability point of view. After that are discussed chosen methods. Web sites are evaluated by user testing with eye-tracking, SWET, and trunk testing. Based on these tests, websites are rated and evaluated. In the end is evaluated the overall usability of websites, comparing private and public universities and comparing the results with the ranking of the best universities.
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Bilyayeva, Tetiana A. "Cross-Cultural Comparative Study of Users’ Perception of the Navigation Organization of an E-Commerce Web Application." UNF Digital Commons, 2012. http://digitalcommons.unf.edu/etd/413.

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The object of this study was to assess the influence of native language, as a principal cultural characteristic, one users’ behavior when using a web-based e-commerce application. The study expands on previous research by comparing English and Russian users. The research also considered demographic data to assess additional factors that influence behavior and task performance. The research design encompassed an online shopping application with two different navigation menus. One menu was based on the action-object model and the other was based on the object-action model. The user interface was created in two different languages (Russian and English). This study suggests that language, as a cultural indicator, has a direct relationship to user satisfaction and performance in e-commerce web applications.
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Books on the topic "Website usability testing"

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CM!, Winters, ed. Usability testing for library websites: A hands-on guide. Chicago: American Library Association, 2002.

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Norlin, Elaina. ill-Usability Testing for LIbrary WEbsites. 2004.

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Norlin, Elaina, and CM! Winters. Usability Testing for Library Websites: A Hands-On Guide. American Library Association, 2001.

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Tomlin, W. Craig. UX Optimization: Combining Behavioral UX and Usability Testing Data to Optimize Websites. Apress, 2018.

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Book chapters on the topic "Website usability testing"

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Portus, Alyssa Jean A., and Paul Jason C. Flores. "Usability Testing of an Online Farming Investment Website." In Advances in Ergonomics Modeling, Usability & Special Populations, 189–97. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-41685-4_17.

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Maguire, Martin, and Paul Isherwood. "A Comparison of User Testing and Heuristic Evaluation Methods for Identifying Website Usability Problems." In Design, User Experience, and Usability: Theory and Practice, 429–38. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91797-9_31.

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Halaweh, Mohanad. "Usability Testing of Conferences Websites: A Case Study of Practical Teaching." In Communications in Computer and Information Science, 380–89. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-95204-8_32.

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Jeba, Madina Tul, Farzana Sadia, Tasnim Rahman, Kazi Md Istiyak Hossain, and Touhid Bhuiyan. "Usability and Accessibility Testing: A Study on Public Sector and Government Websites of Bangladesh." In Proceedings of ICETIT 2019, 666–74. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-30577-2_59.

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Borsci, Simone, Stefano Federici, Maria Laura Mele, and Matilde Conti. "Short Scales of Satisfaction Assessment: A Proxy to Involve Disabled Users in the Usability Testing of Websites." In Lecture Notes in Computer Science, 35–42. Cham: Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-21006-3_4.

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George, Carole A. "Usability testing the website." In User-Centred Library Websites, 141–73. Elsevier, 2008. http://dx.doi.org/10.1016/b978-1-84334-359-2.50006-8.

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Meredith, Dennis. "Build a Quality Website." In Explaining Research, 89–104. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197571316.003.0008.

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The first step to a quality website is to plan design, layout, and content with an understanding of audiences’ information needs. User-friendly design principles are also important to a website’s effectiveness. Web writing needs to be more concise than other types of writing, taking into account the reading practices of visitors to websites. Including a broad range of content makes the site a go-to resource and increases visibility. Usability testing once a site is developed also offers important insights that can guide improvements. Keeping a site fresh with new content and marketing the site also enhance its value.
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Edwards, Rochelle. "Pogo Chat." In Cases on Usability Engineering, 378–404. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-4046-7.ch016.

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Pogo.com, an Electronic Arts (EA) casual gaming website, has over 150 games. The older, timeless games, around 610 horizontal pixels, are neighbored by an online group chat window which allows players to communicate during gameplay. Newer games do not have the same size constraints, some as wide as 760 horizontal pixels. These newer games originally lacked a chat window; however, the feedback from Pogo users was clear – they wanted the ability to chat. This paper will focus on the iterative usability testing utilized in determining if and how chat should be added into these new games on Pogo. The chat solutions as well as some challenges faced in reaching these solutions are discussed. While players wanted a chat window in all games, they did not want it to interfere with their game play. There was a preference for multiple chat solutions depending on the size of the game brick.
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Smith, Dana H., Zhensen Huang, Jennifer Preece, and Andrew Sears. "The Effects of Using a Triangulation Approach of Evaluation Methodologies to Examine the Usability of a University Website." In Human Computer Interaction Development & Management, 243–54. IGI Global, 2002. http://dx.doi.org/10.4018/978-1-931777-13-1.ch013.

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The objective of this study was to evaluate the current University of Maryland, Baltimore County website and identify problems that could be addressed in an upcoming re-design project. In meeting this objective, we used a combination of evaluation methods in order to triangulate and collect different perspectives on the problems. Heuristic evaluations were performed to gain an overview of the problems with the website. A total of fifty-four Information Systems students participated in this particular portion of the study. Next, focus group sessions were conducted to seek out what individuals want and need from the site, along with specific problems encountered. And finally, thirteen subjects performed usability testing to examine specific issues concerning navigation. Together, these methods provide three different but synergistic perspectives. By gathering test data, observing users, and interviewing a range of individuals on campus, we were able to collect a wide variety of information that was compiled, analyzed, and formally reported to the design group. The analysis of the data collected from the three techniques revealed several key issues in which expert recommendations were made for website redesign. But more importantly, the result of using a triangulation approach in this research illustrates the value of combining inspection methods and testing to identify usability problems on a University website.
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Lentz, Leo, and Sanne Elling. "User Page Reviews in Usability Testing." In Evaluating Websites and Web Services, 95–117. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-5129-6.ch007.

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Abstract:
Websites increasingly encourage users to provide comments on the quality of specific pages by clicking on a feedback button and filling out a feedback form. The authors investigate users’ (N=153) abilities to provide such feedback and the kind of feedback that is the result. They compare the results of these so called user page review methods with the concurrent think-aloud method, applied on the same Websites. Results show that it is important to keep feedback tools both simple and attractive so that users will be able and willing to provide feedback. The authors also find that the number of problem detections is higher in the review condition, but the two methods seem to be highly complementary. An analysis of the detections from a practice-oriented perspective reveals that the overlap between the two methods is rather high and that reviewing participants seem capable of signalling important problems that are also exposed in a think-aloud study.
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Conference papers on the topic "Website usability testing"

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Kokil, Uttam, and Sandra Scott. "Usability Testing of a School Website using Qualitative Approach." In International Conference on Human Computer Interaction Theory and Applications. SCITEPRESS - Science and Technology Publications, 2017. http://dx.doi.org/10.5220/0006295500550064.

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Subiyakto, Aang, Yuliza Rahmi, Nia Kumaladewi, M. Qomarul Huda, Nidaul Hasanati, and Tri Haryanto. "Investigating quality of institutional repository website design using usability testing framework." In THE 2ND SCIENCE AND MATHEMATICS INTERNATIONAL CONFERENCE (SMIC 2020): Transforming Research and Education of Science and Mathematics in the Digital Age. AIP Publishing, 2021. http://dx.doi.org/10.1063/5.0041677.

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Sivaji, Ashok, Azween Abdullah, and Alan Giffin Downe. "Usability Testing Methodology: Effectiveness of Heuristic Evaluation in E-Government Website Development." In 2011 5th Asia Modelling Symposium (AMS 2011). IEEE, 2011. http://dx.doi.org/10.1109/ams.2011.24.

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Kurniawan, Yohannes, Gabriel Henry Prasetya, Fransiscus Malvin, Stephen Dharmawan, Norizan Anwar, and Johan. "User Experience Analysis of binus.ac.id Website with The Usability Testing Perspective (A Case Study Approach)." In 2021 International Conference on Information Management and Technology (ICIMTech). IEEE, 2021. http://dx.doi.org/10.1109/icimtech53080.2021.9535055.

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Kao, Hao-Yun. "Usability Testing of AMC Hospital's Website for Home Users: Case Study for On-Site Registration Design." In Third International Conference on Intelligent Information Hiding and Multimedia Signal Processing. IEEE, 2007. http://dx.doi.org/10.1109/iih-msp.2007.315.

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Goh, K. N., Y. Y. Chen, F. W. Lai, S. C. Daud, A. Sivaji, and S. T. Soo. "A Comparison of Usability Testing Methods for an E-Commerce Website: A Case Study on a Malaysia Online Gift Shop." In 2013 Tenth International Conference on Information Technology: New Generations (ITNG). IEEE, 2013. http://dx.doi.org/10.1109/itng.2013.129.

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Ijaz, Tania, and Faiza Andlib. "Impact of usability on non-technical users: Usability testing through websites." In 2014 National Software Engineering Conference (NSEC). IEEE, 2014. http://dx.doi.org/10.1109/nsec.2014.6998238.

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Gu, Hejin, Wenjun Hou, Xiangang Qin, Leyuan Zhang, and Ye Dai. "The Effects of Aesthetics in Usability Testing for B2C E-commerce Websites." In the Fourth International Symposium. New York, New York, USA: ACM Press, 2016. http://dx.doi.org/10.1145/2948708.2948712.

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Alharbi, Abeer, and Pam Mayhew. "Users' performance in lab and non-lab enviornments through online usability testing: A case of evaluating the usability of digital academic libraries' websites." In 2015 Science and Information Conference (SAI). IEEE, 2015. http://dx.doi.org/10.1109/sai.2015.7237139.

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