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Journal articles on the topic 'Website usability testing'
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Ismail, Nor Azman, Fadzrul Izwan Jamaluddin, Akmal Harraz Hamidan, Ahmad Fariz Ali, Su Elya Mohamed, and Che Soh Said. "Usability Evaluation of Encyclopedia Websites." International Journal of Innovative Computing 11, no. 1 (April 28, 2021): 21–25. http://dx.doi.org/10.11113/ijic.v11n1.282.
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Usability is an important aspect that every website should focus more. It tells us how well and success website will function with real users. Many people often think usability tests are expensive and time-consuming. It can be a cost-effective and time saver with usability testing instead of spending more time fixing an unusable website. This study evaluates the usability of encyclopedia websites by using automated usability testing tools and questionnaire methods. The questionnaire was developed based on a standard form called Website Analysis and Measurement Inventory (WAMMI) that identified 20 common usability questions divided into five categories. Each category deals with one aspect of usability. Simultaneously, the automated usability testing tools used in this study were Pingdom and GT Metrix to calculate and analyse the website performance of selected encyclopedia websites based on website components including page load time, media size and overall web performance grades. This study could help web designer, developer, and practitioners design better and more user-friendly encyclopedia websites.
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Yul, Faradila Ananda, and Miftahul Jannah. "ANALISIS USABILITAS WEBSITE SIAM UMRI MENGGUNAKAN METODE USABILITY TESTING." Jurnal Surya Teknika 7, no. 1 (December 13, 2020): 86–95. http://dx.doi.org/10.37859/jst.v7i1.2355.
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The thing that underlies the existence of a website is the development of information and communication technology. This study aims to measure the Usability level of the Student Academic Information System (SIAM) Website at Universitas Muhammadiyah Riau. Some problems encountered were that there was no reusability evaluation of the UMRI SIAM website, as well as complaints from UMRI students when accessing the website. The reusability problem in this study was resolved by conducting usability testing with five dimensions proposed by Nielsen (1993), namely learnability, efficiency, memorability, error & user satisfaction when accessing the SIAM UMRI website and using the thinking aloud method which required 3-5 respondents. The subjects studied were expert users (UMRI students) and novice users (non-UMRI students). Based on the results of the analysis on the learnability dimension, it is found that the respondents have the ability to learn a good website. In the efficiency dimension, the results of the increase in the speed of completing tasks by the respondents are obtained. Furthermore, in the memorability dimension, the results show that the respondents have good memory ability. In the error dimension, there are 38 problems when accessing the SIAM UMRI website, and in the satisfaction dimension, the results of respondents' satisfaction when accessing the SIAM UMRI website are obtained with a score of 70. In addition, in this study there are recommendations for improving the SIAM UMRI website.
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Herawati, Yani, Sandy Halim, and Ceicalia Tesavrita. "Evaluasi Website Rakuten Indonesia dengan Eyetracking Usability Testing." Jurnal Rekayasa Sistem Industri 5, no. 1 (April 29, 2016): 60. http://dx.doi.org/10.26593/jrsi.v5i1.1914.60-68.
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<p><em>The increasing internet users in Indonesia has encourage companies to take advantage of internet technology in its business (e-commerce). Amid the growth of e-commerce, Rakuten Indonesia (RI) as one of the e-commerce company, have to compete in order to retain its existence. For e-commerce companies, website’s usability has an important role in attracting consumers to conduct transactions. RI website’s usability will be evaluated using Eyetracking usability testing. Eyetracking usability testing use the results of the gaze replay, gaze plots, heat maps, and the area of interest (AOI). The evaluation was done for the website features (product categorization, filtering products, sorting products, product description, saving products, as well as ordering the product), and the placement of the advertisement on the homepage RI website. From the evaluation, it was found 10 problems related RI website’s feature and the improvements was made. From the results of the evaluation of advertisement’s placements based AOI, can be determined the cost of advertising and the content of the advertisement on a specific area on the website's homepage.</em></p>
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Guay, Sarah, Lola Rudin, and Sue Reynolds. "Testing, testing: a usability case study at University of Toronto Scarborough Library." Library Management 40, no. 1/2 (January 14, 2019): 88–97. http://dx.doi.org/10.1108/lm-10-2017-0107.
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Purpose With the rise of virtual library users and a steady increase in digital content, it is imperative that libraries build websites that provide seamless access to key resources and services. The paper aims to discuss these issues. Design/methodology/approach Usability testing is a valuable method for measuring user habits and expectations, as well as identifying problematic areas for improvement within a website. Findings In this paper, the authors provide an overview of user experience research carried out on the University of Toronto Scarborough Library website using a mixture of qualitative and quantitative research methods and detail insights gained from subsequent data analysis. Originality/value In particular, the authors discuss methods used for task-oriented usability testing and card sorting procedures using pages from the library website. Widely applicable results from this study include key findings and lessons learned from conducting usability testing in order to improve library websites.
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Purnamasari, Susan Dian, and Firamon Syakti. "Implementasi Usability Testing dalam Evaluasi Website Sekolah." Jurnal Sisfokom (Sistem Informasi dan Komputer) 9, no. 3 (November 20, 2020): 420–26. http://dx.doi.org/10.32736/sisfokom.v9i3.1000.
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One of the products of information technology that is common today is the school website. Where the school website is the spearhead for schools in disseminating information to related parties. The most important aspect of a website is the usability aspect because it greatly affects visitor convenience. The use of the website for disseminating information is also used by SMK Negeri Sumsel and the school's main portal on the internet. For that to see the importance of the usability aspect, this study aims to see the level of usability of the SMK Negeri Sumsel website. In measuring the level of usability, usability testing techniques are used with the stages of preparation, selecting respondents, data collection and data analysis. The test results show that the usability aspects on the website such as errors, learnability, memorability and satisfaction get good ratings while the efficiency aspects are not categorized as good.
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Kvasnicová, Terézia, and Iveta Kremeňová. "THE USE OF EYE TRACKING TO ASSESS THE USABILITY OF UNIVERSITY WEBSITE." CBU International Conference Proceedings 3 (September 19, 2015): 482–86. http://dx.doi.org/10.12955/cbup.v3.642.
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Websites, nowadays, are used not only as a sales method and information tool, but also as a communication tool. Almost every company has a website. Universities and colleges understand their strength, too. In this article, we describe theory of usability of university website and one of the usability testing methods—eye tracking. We use eye tracking to assess the usability of University of Žilina website. We present and use different analysis: Scan Path and Focus map. We identify many usability problems whose removal will help to create new pages and, thus, increasing their effectiveness.
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Welda, Welda, Desak Made Dwi Utami Putra, and Ayu Manik Dirgayusari. "Usability Testing Website Dengan Menggunakan Metode System Usability Scale (Sus)s." International Journal of Natural Science and Engineering 4, no. 3 (November 25, 2020): 152. http://dx.doi.org/10.23887/ijnse.v4i2.28864.
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In ensuring the effectiveness, efficiency and user satisfaction of the website, it is necessary to evaluate and evaluate the website. This study aims to analyze the Usability Testing Website Using the System Usability Scale (SUS) Method. The method used in this study is the SUS (System Usability Scale). Data collection techniques in this study were interview techniques, observation techniques or questionnaire techniques. The instrument used in this study was a questionnaire. The subjects in this study consisted of 30 respondents. The data analysis technique used in this research is descriptive qualitative analysis. The results of the evaluation in this study, namely the results of the assessment of the respondents, obtained a total value of the SUS score of 2012.50 with the resulting average value of 67.08, this shows that the total SUS score on the STIKI Indonesia website is 67.08, which means the level of user Acceptability Range is Marginal High, Grade Scale level is category D, user Adjective Rating level is OK category and SUS Score Percentile Rank is grade D. The website still needs to be evaluated and developed further so that its use can be more optimal.
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Elma, Zidni. "Implementasi Metode Usability Testing Dengan System Usability Scale Dalam Evaluasi Website Layanan Penyedia Subtitle (Studi Kasus: Subscene)." Ultima InfoSys : Jurnal Ilmu Sistem Informasi 10, no. 2 (January 16, 2020): 104–10. http://dx.doi.org/10.31937/si.v10i2.1197.
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Website subscene.com merupakan salah satu website penyedia subtitle paling populer diantara website penyedia subtitle lainnya. Website ini menyediakan subtitle dengan berbagai bahasa untuk film maupun serial televisi yang dapat diakses secara gratis di internet. Sebuah website atau aplikasi pasti akan dikunjungi oleh banyak orang dengan latar belakang yang berbeda-beda sehingga sebuah website atau aplikasi harus dirancang dengan tepat agar dapat memberikan kemudahan bagi user dalam mengaksenya. Penelitian ini dilakukan untuk mengetahui seberapa efektif dan efisiennya website www.subscene.com. Website perlu dilakukan evaluasi untuk mengetahui tingkat kemudahan, kenyamanan, dan kepuasan user dalam mengakses website, dan untuk mengetahui sejauh mana tingkat usability website subscene.com. Tingkat usability dapat menjelaskan usability pada website subscene.com sudah berada pada tingkatan mana dari sisi user. Penelitian ini memberikan hasil evaluasi untuk mengetahui tingkat usability yang ada pada website subscene.com menggunakan metode usability testing yaitu System Usability Scale yang mempunyai 10 pernyataan sebagai alat pengujian, serta hasil dari penilaian System Usability Scale ini akan memberikan masukan untuk pengembangan website ke depannya agar menjadi lebih baik.
Kata Kunci: website, subscene.com, usability testing, system usability scale
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Huda, Nurul. "IMPLEMENTASI METODE USABILITY TESTING DENGAN SYSTEM USABILITY SCALE DALAM PENILAIAN WEBSITE RS SILOAM PALEMBANG." KLIK - KUMPULAN JURNAL ILMU KOMPUTER 6, no. 1 (February 28, 2019): 36. http://dx.doi.org/10.20527/klik.v6i1.177.
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<p><em>This research was conducted to find out how effective and efficient the Siloam Hospital Palembang website is located at www.siloamhospitals.com and can be accessed by all people to get faster information and updates and measure the satisfaction and convenience of website users for users. Website needs to be evaluated seen from the ease of learning, ease of use, using a questionnaire. The method used in satisfaction measurement can use the usability testing method and system usability scale. Measurements using the usability testing method are conducted to assess whether the interaction between users and applications can run well and the System Usability Scale has 10 statements as testing tools and does not require a large number of samples. The results of the assessment of the usability scale system will provide input for future website development to be even better.</em></p><p><strong><em>Keywords</em></strong><em>: website, usability testing, system usability scale</em></p><p>Penelitian ini dilakukan untuk mengetahui seberapa efektif dan efisien nya website RS Siloam Palembang yang beralamat www.siloamhospitals.com dan dapat diakses oleh seluruh orang untuk mendapatkan informasi yang lebih cepat dan update serta mengukur kepuasan dan kemudahan pengguna website bagi pengguna. Website perlu dilakukan evaluasi dilihat dari kemudahan untuk dipelajari, kemudahan untuk digunakan, dengan menggunakan kuesioner. Metode yang digunakan dalam pengukuran kepuasan dapat menggunakan metode usability testing dan system usability scale. Pengukuran dengan metode usability testing dilakukan untuk menilai apakah interaksi antara pengguna dengan aplikasi dapat berjalan dengan baik dan System Usability Scale mempunyai 10 pernyataan sebagai alat pengujian dan tidak memerlukan jumlah sampel yang banyak. Hasil dari penilaian system usability scale ini akan memberikan masukan untuk pengembangan website kedepan agar lebih baik lagi.</p><p><strong><em>Kata kunci:</em></strong><em> website, usability testing, system usability scale </em></p>
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Klein, Sabine, Andreas Bigger, Nenad Milosevic, Nadine Seekirchner, Christine Verhoustraeten, and Adrian Funk. "Usability testing of our library’s new website." Journal of EAHIL 14, no. 3 (October 3, 2018): 13–15. http://dx.doi.org/10.32384/jeahil14262.
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Since the University of Zurich required all departments to use the same content management system, a makeoverof our Main Library’s website was planned for 2017. Following Steve Krug’s book Don’t make me think, revisited,we reduced the contents and tried to build an easy to understand and straightforward navigation for the users. Toverify our concept, we arranged “do-it-yourself” usability tests. Three test sessions with three persons each weresufficient to find out what had to be improved on the website, and were more helpful than hours of discussionamong the team. Usability testing helped us to understand our customers' search behaviour and expectations fornavigation. It was also entertaining and a novel way of interacting with our customers.
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Yunus, U., Anindito, E. Tanuar, and Maryani. "Usability testing of indonesia tourism promotion website." Journal of Physics: Conference Series 978 (March 2018): 012007. http://dx.doi.org/10.1088/1742-6596/978/1/012007.
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Ramadhania, Nur Aldien, Aulia Fashanah Hadining, and Winarno Winarno. "Usability Testing Pada Website D’bucket Karawang Menggunakan Nielsen Model." INTECOMS: Journal of Information Technology and Computer Science 4, no. 1 (May 10, 2021): 1–8. http://dx.doi.org/10.31539/intecoms.v4i1.1909.
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Penelitian ini bertujuan untuk melakukan pengujian terhadap website D’Bucket Karawang. Khususnya pada aspek usability berdasarkan Nielsen Model dengan menggunakan metode usability testing. Metode penelitian yang dilakukan mengunakan metode kuantitatif deskriptif dan verifikati. Pengumpulan data dilakukan melalui penyebaran kuesioner kepada 100 mahasiswa di Kabupaten Karawang. Pengolahan data menggunakan analisis regresi linier berganda yang diolah dengan menggunakan software IBM SPSS 22. Hasil dari penelitian ini adalah Faktor-faktor yang mempengaruhi usability website D’Bucket Karawang yaitu Learnability (LN), Memorability (MO), Efficiency (EF), Error (ER), dan Satisfaction (SF). Kelima faktor tersebut memberikan pengaruh secara simultan terhadap usability. Berdasarkan hasil penelitian, faktor yang paling signifikan yang mempengaruhi pengguna dalam usability website D’Bucket Karawang yaitu satisfaction, terdapat satu variabel yang berpengaruh secara positif dan signifikan terhadap usability pada website D’Bucket Karawang, yaitu variabel kepuasan pengguna (satisfaction).
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Valenti, Alyssa M. "Usability testing for a community college library website." Library Hi Tech News 36, no. 1 (March 4, 2019): 1–8. http://dx.doi.org/10.1108/lhtn-06-2018-0039.
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Purpose This paper details a usability testing case study on a simplified homepage for [Library]. The usability testing was completed in Spring 2017 to meet the needs of diverse user groups and shifting trends in Web design and development. At the conclusion of the usability testing, recommendations for change informed the design decisions and a new homepage was implemented in October 2018. Design/methodology/approach The researcher performed eight usability tests with a combination of the different library user types; full-time faculty, students, an administrator and members of the public. The usability test consisted of 13 specific tasks. After testers completed the tasks, users filled out a 30-question Likert-scale questionnaire and answered a set of 8 open-ended questions. Findings This paper discusses the recommendations for change which the researcher discovered at the conclusion of the usability testing period. The research found the need to improve and include specific navigational, visual and easy-to-use elements to best meet the needs of the users in the usability tests. Changes were ranked and implemented on a scale of catastrophic to cosmetic. Research limitations/implications As websites, technology and user preferences continually evolve, the homepage will need to be tested for usability again in the next several years. Researchers are encouraged to adapt the methods to their own institutions. Practical implications This paper discusses findings specific to [Library], which in turn has proved to increase usage of certain features and functions by the user community. Originality/value This is the first time usability testing has been done for the [Library’s] website. It was the first time the design of the homepage was informed by real user preference. This paper is valuable to those looking to create a simple, easy-to-use homepage that best benefits their own unique community of users.
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Rahman, Saeeda Sharmeen, and Jing Nong Weng. "Component Based Method for Usability Testing of a Website." Advanced Materials Research 765-767 (September 2013): 1507–11. http://dx.doi.org/10.4028/www.scientific.net/amr.765-767.1507.
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This paper presents the Component-Based Software Engineering (CBSE) approach for usability testing of a web-site based on ISO 9241-11 usability guidance to achieve specified goals with effectiveness, efficiency and satisfaction. Usability testing is a technique used to evaluate a product by testing it on users. A particular type of website i.e. university web site was chosen and segmented in different components in modular forms according to the purpose of that component. Then component wise tasks as per ISO 9241-11 usability guidance were prepared to carry out the usability testing for evaluating the test web-site. After analyzing the results of component based usability testing, a proto-type version of the test web-site was designed in a limited form including all the feedback of test results. Finally, the proto-type web-site was re-evaluated for establishing the effectiveness of component based web usability method with the same tasks. The proposed component based usability testing method is expected to improve the design/content issues of web-site resulting the web-site much more user friendly, effective and less time and cost consuming.
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Wiratama, Lucky Satrya, and Dimas Sasongko. "EVALUASI ANTARMUKA WEBSITE MENGGUNAKAN METODE USABILITY TESTING (STUDI KASUS SMK MUHAMMADIYAH 2 SRAGEN)." Simetris: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer 8, no. 1 (April 1, 2017): 135–40. http://dx.doi.org/10.24176/simet.v8i1.843.
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Website sekolah berisi tentang fitur pendidikan yang bertujuan untuk memberikan informasi dan layanan tentang sebuah sekolah kepada pengguna. Oleh karena itu untuk mencapai tujuan dari website sekolah maka perlu dilakukan evaluasi usability untuk mengetahui tingkat kemudahan, kenyamanan, dan kepuasan ketika menggunakan website sekolah. Website SMK Muhammadiyah 2 Sragen memungkinkan untuk dikunjungi oleh beragam orang dengan latar belakang yang berbeda-beda, sehingga perlu dilakukan evaluasi untuk mengetahui tingkat kemudahan, kenyamanan, dan kepuasan pengguna ketika menggunakan website. Masalah dalam penelitian ini adalah mengetahui kinerja tampilan antarmuka dan masalah usability website. Tujuan dari penelitian ini adalah mengetahui kinerja website dengan metode usability testing yang kemudian nantinya akan memberikan masukan dalam proses pengembangan website. Metode dalam penelitian ini adalah metode usability testing. Pengujian dilakukan dengan memberikan penugasan kepada responden untuk berinteraksi dengan website dan menggunakan kuesioner. Hasil dari penelitian ini adalah implementasi menu/navigasi website tidak efektif pada pengguna perangkat mobile, hal ini dibuktikan dengan adanya perbedaan waktu rata-rata yang lebih lama antara pengguna perangkat mobile dengan pengguna perangkat desktop.
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Subiyakto, Aang, and Djuhari Juma Wijaya. "Evaluasi Website Badan Pusat Stastistik Menggunakan Metode Usability Testing." Applied Information System and Management (AISM) 1, no. 2 (October 30, 2018): 81–89. http://dx.doi.org/10.15408/aism.v1i2.20103.
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Badan Pusat Statistik (BPS) adalah suatu Lembaga Pemerintahan Non Kementrian yang bertanggung jawab langsung kepada Presiden, lembaga ini memiliki tugas untuk melakukan kegiatan statistik yang ada di Indonesia. Sebagai lembaga yang memiliki tugas untuk menyediakan data statistic di Indonesia maka Badan Pusat Statistik membuat website untuk memberikan informasi dan berita terkait dengan kegiatan statistik yang ada di Indonesia. Setiap website termasuk website pemerintahan harus memiliki kualitas yang baik agar mudah untuk digunakan oleh pengguna. Untuk menguji kualitas website tersebut maka dilakukan evaluasi website dengan menggunakan metode pengujian usability website dengan mengobservasi pengguna dengan metode observasi, dilanjutkan dengan metode Think Out Loud, serta ditambahkan dengan kuesioner Nielsen’s Attributes of Usability (NAU). Berdasarkan hasil penelitian yang dilakukan dengan metode observasi website Badan Pusat Statistik berada pada tingkat ke-3 dari 5 skala atau Cukup, lalu dengan metode Think Out Loud mayoritas reaksi responden adalah positif, serta pengujian dengan kuesioner NAU dapat disimpulkan bahwa website Badan Pusat Statistik Cukup dalam memenuhi kelima kategori usability menurut Nielsen Model
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Calvano, Joshua David, Edwin Lauritz Fundingsland Jr, Deborah Lai, Sara Silacci, Ali S. Raja, and Shuhan He. "Applying Website Rankings to Digital Health Centers in the United States to Assess Public Engagement: Website Usability Study." JMIR Human Factors 8, no. 1 (March 29, 2021): e20721. http://dx.doi.org/10.2196/20721.
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Background As the public increasingly uses the internet to search for resources and information regarding health and medicine, it is important that health care organizations provide adequate web resources. Website usability refers to the ease of user experience on a website. In this study, we conducted usability analyses on digital health center websites. Objective The primary aims of this study were to (1) replicate a preexisting usability scoring methodology for digital health centers; (2) apply and test this replicated usability scoring methodology on a sample set of digital health center websites; and (3) derive recommendations from the results on potential areas of improvements for our sample of digital health center websites. Methods Website usability testing was conducted from March 1, 2020, to March 15, 2020. We replicated a methodology and scoring system from previous literature and applied them to digital health center websites. Our sample included 67 digital health centers that were affiliated with US universities or hospital systems. Usability was split into the following four broad categories: accessibility, marketing, content quality, and technology. Usability tools were used to score websites in each of the four categories. The composite of the key factors of each category was used to generate a general usability and overall usability score for each website. Results The category with the highest average score (6.3) was content quality. The content quality score also had the highest SD (2.18) and an SE of 0.27. The lowest performing category was technology, which had an average score of 0.9. The technology score also had the smallest SD (0.07) and an SE of 0.01. Conclusions Our data suggest that content quality, on average, was the highest scoring variable among digital health center websites. As content is crucial to digital health knowledge, it is justified that digital health centers invest more resources into creating quality content. The overall lowest scoring variable was technology. Potential reasons for this finding include designated funding for servers, a lack of regulatory frameworks for social media presence and liability, and infrequent website audits. An easy approach for improving this variable is increasing website speed. Accessibility is another area that organizations can potentially improve. We recommend that these organizations perform periodic audits of their web presence with usability tools.
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Setiawan, Agus, and R. Arri Widyanto. "Evaluasi Website Perguruan Tinggi menggunakan Metode Usability Testing." Jurnal Informatika: Jurnal Pengembangan IT 3, no. 3 (October 22, 2018): 295–99. http://dx.doi.org/10.30591/jpit.v3i3.912.
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Ratna, Purwaningsih, Prastawa Heru, and Haedy Puspitasari Anggita. "Usability measurement of telecommunications testing website PT. Telkom Indonesia using user centered design." E3S Web of Conferences 73 (2018): 08008. http://dx.doi.org/10.1051/e3sconf/20187308008.
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The telecommunication testing website developed and manage by PT Telekomunikasi Indonesia which aims to enable admin and customer to do the online test for their product. Online test save time and cost of testing. Some website functions found out did not operate effectively and efficiently. Usability Testing using User Centered Design (UCD) method is a research instruments in the form of draft interview, task scenario, and questionnaire. Variables used are Completion rate and Error to assess Website effectiveness, Task Time variable to assess website efficiency, and Satisfaction score variables by subjective questionnaire. Result of WEBUSE questionnaire, usability of website is 0.5825 categorized as moderate usability level (0.4 <x <= 0.6). The lowest usability is the User Interface Design category (0.55). The result conclude that the website need to be evaluate and improved. The time completion rate is 850 seconds and the error rate is high for task certificate download and complete the QA document. The highest task time is complete the registration form.
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Helmiawan, Muhammad, Yopi Akbar, and Yan Yan Sofian. "Evaluasi dan Uji Kualitas Website dengan Metode Webqual (Studi Kasus: STMIK Sumedang)." Journal of Information Technology 1, no. 1 (February 19, 2019): 1–4. http://dx.doi.org/10.47292/joint.v1i1.5.
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nformation and interaction in an information media is very important in delivering information to users. This information will be well received if there is continuous interaction, and it becomes an indicator of the quality of the information media. The research was conducted aimed at testing information media in the form of websites, especially the STMIK Sumedang website and evaluating the quality of the STMIK Sumedang web from user responses in the form of usability, information quality and interaction quality. This research uses WebQual 4.0 which is compiled based on three qualities, namely ease of use (usability), information quality (information quality) and quality of interaction (interaction quality). The results of this study are that the STMIK website is good enough but there are still procedures in the web menu that are not working. From this study it can be concluded the most influential in the quality of the web is the usability variable can be seen from the following results Y = - 7.174 + 0.479 X1 + 0.182 X2 + 0.060 X3, X1 = usabiliti, X2 = quality of information, X3 = quality of interaction.
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Singla, Bhim Sain, and Himanshu Aggarwal. "Effect of Information Architecture on the Usability of a University Website." International Journal of Distributed Systems and Technologies 11, no. 1 (January 2020): 38–52. http://dx.doi.org/10.4018/ijdst.2020010104.
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A well-planned information architecture (IA) of a website can enhance the end users' efficiency, learnability, controllability and intention to revisit the site. Its significance is even more in the context of academic websites where the generation, management, and distribution of information are among the major activities. However, it remains a neglected issue as designers of academic websites have overlooked the important aspect of ‘intuitive user navigation' and focused primarily on its ‘look and feel.' Thus, the current study aims to analyze and compare the effectiveness of information architectural designs of some randomly selected university websites of Punjab (India) through a usability testing technique. For this purpose, the performance metric measured was the information seeking time. The usability session of each subject was captured through Camtasia Studio software. The findings of this study highlight the shortcomings of presently designed academic websites which adversely affect the usability of a website.
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Dewi, Risqi Puspa, Mira Kania Sabariah, and Veronikha Effendy. "Design Recommendation Information Architecture of Hospital Website Using Bottom-Up Approach on Card Sorting Method." International Journal on Information and Communication Technology (IJoICT) 5, no. 2 (June 10, 2020): 20. http://dx.doi.org/10.21108/ijoict.2019.52.190.
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<p>One of the public facilities that use websites is the hospital. However, there are some shortcomings complained by users related to the hospital website, which is the lack of information, confusing view of the menu, etc. Therefore, we need the information architecture to manage related content and website structure. The build of information architecture is done by using a bottom-up approach in card sorting. There are five stages in the research, which the first stage is a strategy to equalize the goal in the development of the hospital website either from the point of view of the organization or company and the user's point of view of the hospital website. The second stage is a scope to find out what are the needs of the user in order to build the hospital website. The third stage is structure, which is the formation of the initial structure of information architecture by using a bottom-up approach to the card sorting method. The type of card sorting that is commonly used is the open card sorting. The fourth stage is the skeleton stage, which is used to make information architecture model design using wireframe and prototype. The fifth stage is the test using findability testing and usability testing. From the test, the design of information architecture is made to fulfill the desires and needs of users, as proven by the results of findability testing achieved 15.9 seconds, and the results of usability testing achieved 80.33. Hence, by the results of these tests, it can be concluded that the design of information architecture at the hospital website has a good value from findability testing and usability testing.</p>
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Emde, Judith Z., Sara E. Morris, and Monica Claassen-Wilson. "Testing an Academic Library Website for Usability with Faculty and Graduate Students." Evidence Based Library and Information Practice 4, no. 4 (December 17, 2009): 24. http://dx.doi.org/10.18438/b8tk7q.
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Objectives - This usability study was developed to observe faculty and graduate students’ reactions to a recent redesign of the University of Kansas (KU) Libraries’ website. The redesign included new navigational features, introduction of a federated search tool, a quick search box on the front page, and research subject pages. The study also provided the opportunity to observe the practices of faculty and graduate students in locating and retrieving information on the Libraries’ website.
Methods - Ten participants (five faculty and five graduate students) representing diverse disciplines were solicited for the study. Participants were required to access the Libraries’ website to answer a series of questions regarding new and updated features of the website. Observational analysis using Morae™ software was conducted and interviews with each participant provided details of their opinions on how these new features would influence their research and teaching activities.
Results - Most of the participants either did not notice or ignored the major website changes. Links to and locations of commonly used resources (e.g. catalogue; databases; e-journals) had been changed minimally, and the faculty and graduate student participants gravitated to those familiar features to complete tasks. Prior to the study, participants had not accessed the new discovery tools; however, once previewed, responses to the tools’ utility were generally favourable. After using the federated search tool on a familiar topic, several participants noted that, when directed to databases they had not previously considered, they were able to locate citations they had missed in the past. Observers noted pitfalls in navigating the site such as inconsistent underscoring of links, ambiguous terminology, and unclear icons meant to expand subject heading lists. Unexpected searching behaviours were observed, including inconsistent and lack of conceptual understanding in searching for e-journal content.
Conclusions - This study provides evidence regarding the usability of a library website with a population already familiar with library resources. It demonstrated that faculty and graduate students are not interested in experimenting with new discovery tools but are amenable to their potential value to undergraduate students. The recent trend toward minimizing content and links on websites satisfies this population, one which is already comfortable with the basic attributes of a library’s website.
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Milniadi, Agus Dwi, and Yudha Alif Auliya. "Analisis Usability Website Si-Prestasi Dengan Metode USE Questionare." INFORMAL: Informatics Journal 6, no. 2 (August 30, 2021): 95. http://dx.doi.org/10.19184/isj.v6i2.25711.
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Web technology is growing rapidly, with today's website being a role to improve effectiveness, the design of the web can be said to be good when it meets usability aspects for testing the products, which are compatible with the manufacturing and easier access to the site. One of the implementations of the effectiveness of website technology is the implementation of the website to assist with learning teaching at the covid-19 pandemic. Nganjuk district will maintain it by creating an e-learning based website called Si-Prestasi. But in the user data found on the si-prestasi website, there is a user decline from the Si-Prestasi website. In January 2021, student users reached 731,621 and in April 2021 to 187,590 times and teacher users, 3,658 times opened the applications for their accomplishments, and in April 2021 down to 11,612 times. Thus the study aims to analyze Culinaire's usability system by referring to the 5 aspects of usability: learnability, efficiency, memorability, errors, and satisfaction. The results of this research demonstrate that the aspects of learnability, efficiency, memorability, and satisfaction are at a good category value and the error aspect falls insufficient category. Therefore, improvements need to be made to optimize the website and improve on the server si-prestasi websites.
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Kous, Katja, and Gregor Polančič. "Empirical Insights of Individual Website Adjustments for People with Dyslexia." Sensors 19, no. 10 (May 14, 2019): 2235. http://dx.doi.org/10.3390/s19102235.
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The existing body of knowledge reveals that customisable websites may lead to an increase in accessibility and usability for people with disabilities. In this way, the main goal of this research was to investigate how people with dyslexia respond to a customised version of a website in terms of its effectiveness, efficiency, satisfaction and suitability when compared to the default version of the website. The customisation of the investigated website was enabled with the aid of integrated assistive technology that offers people with dyslexia the opportunity to adjust a website themselves in accordance with their individual needs, demands and preferences. They can do this by changing the parameters, such as font size, font type and contrast between the background and text. The answers to the research questions were obtained with complementary research methods and techniques, including formal usability testing, thinking aloud protocol, log analyses, questionnaires and interviews. The empirical results show that participants experienced more issues when interacting with the default website, and they enjoyed more benefits when using the customised website. Too much information on the screen, not enough graphic elements, issues with visual appearance and inappropriately presented information were identified as the most common issues when interacting with the default website. When using the customised website, all participants agreed on a better user experience and, as the majority of them reported, this was due to appropriate contrast and font size. Additionally, the majority of participants also expressed desire to use the individual website adjustments regularly in the future. The conclusions of this investigation are that the individual website adjustments used in this research can not only help to minimise issues, but also eliminate challenges that people with dyslexia have when interacting with a website. Therefore, the primary contributions of this research are the empirical insights of interaction with both the default and customised version of the website for people with dyslexia. Furthermore, this research also has three secondary contributions: (1) detailed presentation and application the general usability evaluation procedure to a specific target group (people with dyslexia); (2) recommendations to adapt the usability evaluation methods for people with dyslexia; and (3) the usage of quantitative measurement instruments for the evaluation of a website’s usability and suitability for people with dyslexia.
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Dalimunthe, Nurmaini, Arabiatul Dawiyah, Faris Nazari, and Khairunsyah Purba. "EVALUASI WEBSITE PEMKO PEKANBARU MENGGUNAKAN METODE HEURISTIC EVALUATION." Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi 5, no. 2 (August 15, 2019): 245. http://dx.doi.org/10.24014/rmsi.v5i2.7538.
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Kota Pekanbaru merupakan salah satu Kota di Provinsi Riau dan telah menggunakan website sebagai tempat untuk mendapatkan informasi. Tujuan dibangunya website ini ialah untuk memudahkan pengguna dalam mengakses informasi seputa Kota Pekanbaru. Dalam penerapan website ini masih terdapat beberapa permasalahan yaitu informasi yang kurang update dan lengkap serta tidak adanya menu untuk membalas kritik atau saran dari masyarakat, sehingga dapat mempengaruhi kualitas dari website tesebut. Tujuan penelitian ini adalah untuk mengevaluasi dan mengukur tingkat keberhasilan website Pemko Pekanbaru menggunakan metode heuristic evaluation dan untuk memberikan rekomendasi kepada pihak Pemko Pekanbaru agar dapat dijadikan solusi untuk meningkatkan kepuasan pengguna berdasarkan tingkat keberhasilan website. Pengambilan data melalui observasi, wawancara, dan kuesioner. Teknik pengambilan sampel menggunakan teknik Slovin dan Simple Random Sampling. Untuk metode analisis data menggunakan usability testing serta alat pengolahan data menggunakan IMB Software Statistical Product Solution (SPSS) Statistics 23. Berdasarkan hasil penelitian terhadap data yang diperoleh dari Pemko Pekanbaru, maka dapat disimpulkan bahwa didapatkan nilai persentase dari Usability Testing total ditemukan mendapatkan nilai 63,18% yang berarti menunjukkan bahwa website cukup baik bagi penggunanya, untuk total tidak ditemukan mendapatkan nilai 36,81% yang berarti menunjukkan bahwa website kurang baik bagi penggunanya.Kata kunci: Heuristic Evaluation, Pemko Pekanbaru, Usability Testing, website.
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Pendell, Kimberly D., and Michael S. Bowman. "Usability Study of a Library's Mobile Website: An Example from Portland State University." Information Technology and Libraries 31, no. 2 (June 12, 2012): 45. http://dx.doi.org/10.6017/ital.v31i2.1913.
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<p>To discover how a newly developed library mobile website performed across a variety of devices, the authors used a hybrid field and laboratory methodology to conduct a usability test of the website. Twelve student participants were recruited and selected according to phone type. Results revealed a wide array of errors attributed to site design, wireless network connections, as well as phone hardware and software. This study provides an example methodology for testing library mobile websites, identifies issues associated with mobile websites, and provides recommendations for improving the user experience.</p>
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Kous, Katja, Maja Pušnik, Marjan Heričko, and Gregor Polančič. "Usability evaluation of a library website with different end user groups." Journal of Librarianship and Information Science 52, no. 1 (May 28, 2018): 75–90. http://dx.doi.org/10.1177/0961000618773133.
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To ensure a certain degree of usability, a library website should be carefully designed, especially since end users constitute a multitude of people with different needs and demands. The focal objective of this research was to investigate how different types of end users (i.e. pupils, students, the working population, seniors and researchers) respond to a library website in terms of its effectiveness, efficiency and satisfaction, which together represent its usability. The answers were obtained by performing formal usability testing, including think-aloud protocol, log analysis and questionnaires. The results of the statistical analysis show that different groups of end users achieve different levels of effectiveness and efficiency, while there is no significant difference between groups in satisfaction level. The results also indicate that participants did not achieve the threshold for a usable website. Based on the identified weaknesses, researchers present recommendations for improving a website’s usefulness, especially for non-experienced users. This research has two main contributions: (1) the connection between the theoretical definition and practical use of ISO 9241-11 attributes and (2) a usability testing procedure with a measurement framework applicable for different types of users in a specific domain, which could be applied to other domains.
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Rumbiak, Melanesia N. W., and Johan Setiawan. "Evaluasi Usability Website library.umn.ac.id Universitas Multimedia Nusantara." Jurnal ULTIMA InfoSys 8, no. 2 (April 2, 2018): 87–94. http://dx.doi.org/10.31937/si.v8i2.618.
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Abstract – The library.umn.ac.id is the library website which is owned by the Universitas Multimedia Nusantara. The website has never been examined with usability especially its user interfaces. In conducting the evaluation, the methods of usability tests are applied that is users’ observations of the website user interface design continued by collecting and analyzing data. In addition, data is collecting by creating a questionnaire which is based on System Usability Scale (SUS) to measure users’ satisfaction when using the system. The data is analyzed by applying usability test that refers to the theory of Jacob Nielsen (2003) which is composed of five components that are learnability, efficiency, memorability, errors, and satisfaction. The results of this research, some new user interfaces are recommended for enhancing the library website that has been fully the old version. As a result, the user interfaces prototype is easy to use and easy to understand based on the students’ responses compared to the old version.
Keywords-Usability Evaluation, User Interface, Usability Testing, System Usability Scale
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Iqbal, Taufiq, and Bahruni Bahruni. "Evaluasi Usability Test e-Repository dengan menggunakan Metode Nielsen’s Attributtes of Usability (NAU)." Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) 3, no. 2 (September 30, 2019): 40. http://dx.doi.org/10.35870/jtik.v3i2.85.
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In meeting good software standards, testing of software quality is required. Usability is an aspect of software The purpose of this study is to obtain the usability test evaluation results on AMIK Indonesia's e-Repository with the efficiency and error factor based on the Nielsen's Attributes of Usability (NAU) questionnaire method, so that later it will be made as a suggestion and recommendation for the development of AMIK Indonesia's e-Repository based on the results The test is to improve the quality of the website in the usability aspect. This research method is divided into 4 stages consisting of activities in it, consisting of; 1) Initiation, 2) Pre-User Testing, 3) Pre-User Testing, and 4) Post User Testing. The sample of users was 22 students consisting of Class 2015, 2016, 2017 and 2018 who were active students of AMIK Indonesia. From the results of the achievement of research conducted that the usability test with Nielsen's Attributes of Usability (NAU) model can be applied in finding the quality level of a website. From the test results, the level of success in the UT-7, UT-8, and UT-10 tests with achievements of less than 80% of respondents failed to answer. For success rates above 80% on testing UT-1, UT-2, UT-3, UT-4, UT-5, UT-6, and UT-9. The results of the analysis carried out very satisfying interpretation of 14, Satisfied 1, Satisfied 2, Not Satisfied 1. As for the interpretation of dissatisfaction with questions with the ER14 code and quite satisfied with the ER12 and ER13 codes which are all three dimensions of error.Keywords:Usability, Evaluation, e-Repository, Website Quality, Nielsen's Attributes of Usability (NAU).
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Conrad, Suzanna, and Christy Stevens. "“Am I on the library website?”." Information Technology and Libraries 38, no. 3 (September 15, 2019): 49–81. http://dx.doi.org/10.6017/ital.v38i3.10977.
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In spring 2015, the Cal Poly Pomona University Library conducted usability testing with ten student testers to establish recommendations and guide the migration process from LibGuides version 1 to version 2. This case study describes the results of the testing as well as raises additional questions regarding the general effectiveness of LibGuides, especially when students rely heavily on search to find library resources.
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Edwards, A., and A. Muma. "USER INPUT IN IMPROVING THE NURSING HOME COMPARE WEBSITE: USABILITY TESTING OF WEBSITE ENHANCEMENTS." Innovation in Aging 1, suppl_1 (June 30, 2017): 1038. http://dx.doi.org/10.1093/geroni/igx004.3785.
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Firdaus, S., A. D. Sari, M. R. Suryoputro, and A. U. Khasanah. "Usability Testing of Laboratory Website using a Participatory Design Approach." IOP Conference Series: Materials Science and Engineering 528 (June 12, 2019): 012026. http://dx.doi.org/10.1088/1757-899x/528/1/012026.
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Arthana, I. K. R., I. M. A. Pradnyana, and G. R. Dantes. "Usability testing on website wadaya based on ISO 9241-11." Journal of Physics: Conference Series 1165 (February 2019): 012012. http://dx.doi.org/10.1088/1742-6596/1165/1/012012.
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Hinchliffe, Anetta, and W. Kerry Mummery. "Applying usability testing techniques to improve a health promotion website." Health Promotion Journal of Australia 19, no. 1 (2008): 29–35. http://dx.doi.org/10.1071/he08029.
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Tolliver, Robert L., David S. Carter, Suzanne E. Chapman, Phillip M. Edwards, Jeanie E. Fisher, Annette L. Haines, Lana E. Krolikowski, and Rebecca M. Price. "Website redesign and testing with a usability consultant: lessons learned." OCLC Systems & Services: International digital library perspectives 21, no. 3 (September 2005): 156–66. http://dx.doi.org/10.1108/10650750510612362.
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Knijnenburg, S. L., L. C. Kremer, M. W. M. Jaspers, and L. W. Peute. "A Concise and Practical Framework for the Development and Usability Evaluation of Patient Information Websites." Applied Clinical Informatics 06, no. 02 (2015): 383–99. http://dx.doi.org/10.4338/aci-2014-11-ra-0109.
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SummaryBackground: The Website Developmental Model for the Healthcare Consumer (WDMHC) is an extensive and successfully evaluated framework that incorporates user-centered design principles. However, due to its extensiveness its application is limited. In the current study we apply a subset of the WDMHC framework in a case study concerning the development and evaluation of a website aimed at childhood cancer survivors (CCS).Objective: To assess whether the implementation of a limited subset of the WDMHC-framework is sufficient to deliver a high-quality website with few usability problems, aimed at a specific patient population.Methods: The website was developed using a six-step approach divided into three phases derived from the WDMHC: 1) information needs analysis, mock-up creation and focus group discussion; 2) website prototype development; and 3) heuristic evaluation (HE) and think aloud analysis (TA). The HE was performed by three double experts (knowledgeable both in usability engineering and childhood cancer survivorship), who assessed the site using the Nielsen heuristics. Eight end-users were invited to complete three scenarios covering all functionality of the website by TA.Results: The HE and TA were performed concurrently on the website prototype. The HE resulted in 29 unique usability issues; the end-users performing the TA encountered eleven unique problems. Four issues specifically revealed by HE concerned cosmetic design flaws, whereas two problems revealed by TA were related to website content.Conclusion: Based on the subset of the WDMHC framework we were able to deliver a website that closely matched the expectancy of the end-users and resulted in relatively few usability problems during end-user testing. With the successful application of this subset of the WDMHC, we provide developers with a clear and easily applicable framework for the development of healthcare web-sites with high usability aimed at specific medical populations.Citation: Peute LW; Knijnenburg SL; Kremer LC; Jaspers MWM. A concise and practical framework for the development and usability evaluation of patient information websites. Appl Clin Inf 2015; 6: 383–399http://dx.doi.org/10.4338/ACI-11-RA-0109
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Tristiyanto, Tristiyanto, Deviana Saputri, and Muhammad Iqbal. "IMPLEMENTASI METODE WEBQUAL DAN CUSTOMER SATISFACTION INDEX UNTUK MENGEVALUASI WEBSITE PERGURUAN TINGGI NEGERI DI BANDAR LAMPUNG." KLIK - KUMPULAN JURNAL ILMU KOMPUTER 7, no. 1 (March 2, 2020): 57. http://dx.doi.org/10.20527/klik.v7i1.303.
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<p>This study provides an overview of the quality of six state University website services in Bandar Lampung which refered to three dimensions, website usability, information quality, and interaction quality website. This study also used the Customer Satisfaction Index (CSI) method to determine the level of user satisfaction. In addition, to improve the usability of a website, website performance testing was performed using automatic tools. The result of this research find that the quality of website services is influenced by the content on the website. The result of CSI analysis on the website of state Universities in Bandar Lampung are satisfied with the website service at each state University in Bandar Lampung. Based on the results of the usability evaluation using automatic tools on the website, it is known that the website of state Universities in Bandar Lampung is good enough as evidenced by the page load time value which was less the three seconds.</p><p><strong>Keywords</strong>: Quality of Website Service, WebQual, CSI, Usability</p><p>Penelitian ini mengkaji kualitas layanan pada enam website universitas negeri di Bandar Lampung dengan menggunakan metode Webqual yang merujuk pada 3 hal yaitu – website usability, kualitas informasi dan kualitas interaksi website. Kepuasan pengguna diukur menggunakan metode Customer Satisfaction Index (CSI). Untuk meningkatkan website usability dilakukan website performance tes menggunakan alat otomatis. Hasil dari penelitian ini memperlihatkan kualitas layanan website dipengaruhi oleh konten website. Sedangkan hasil Analisa CSI pada website universitas negeri di Bandar Lampung adalah memuaskan untuk setiap website universitas tersebut. Berdasarkan hasil evaluasi usability, website universitas negri di Bandar Lampung menunjukkan sudah cukup baik dengan waktu load halaman kurang dari tiga detik.</p><p><strong>Kata Kunci</strong>: Kualitas Layanan Website, WebQual, CSI, Usability</p><p><br /><br /></p>
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Maria, Dina, and Hildayanti Henuk. "PENERIMAAN MAHASISWA BARU BERBASIS WEBSITE PADA UNIVERSITAS KARYADARMA KUPANG." High Education of Organization Archive Quality: Jurnal Teknologi Informasi 11, no. 1 (May 31, 2019): 6–10. http://dx.doi.org/10.52972/hoaq.vol11no1.p6-10.
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New Student Admission Information System at Karyadarma University has not used a web-based information system. This information system is an information system used to facilitate the registration administration process so as to make it easier for the Admissions Committee at the University of Kupang Karyadarma. In developing the New Student Admission Information System using the Laravel framework method. This information system uses the PHP programming language and MYSQL database server. The system testing method uses blackbox and usability testing. The results of this study are a website-based New Student Admission Information System that can help the ongoing performance. The results of testing the software that was developed obtained a functionality value of 1 (Good), testing the usability aspect obtained results with a percentage of 94.66% (Very Eligible).
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Jiwa Permana, Agus Aan. "USABILITY TESTING PADA WEBSITE E-COMMERCE MENGGUNAKAN METODE SYSTEM USABILITY SCALE (SUS) (STUDI KASUS : UMKMBULELENG.COM)." JST (Jurnal Sains dan Teknologi) 8, no. 2 (October 31, 2019): 149. http://dx.doi.org/10.23887/jst-undiksha.v8i2.22858.
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Pengembangan perangkat lunak sangat bermanfaat untuk membantu di beberapa bidang. Salah satunya adalah bidang pemasaran. Dengan perkembangan internet, proses pemasaran sudah lumbrah dilakukan melalui online dengan beberapa metode jual beli yang dilakukan seperti cash on delivery (COD), bayar di muka, atau bayar barang saja dengan ongkos kurir dibayar setelah barang diterima. Pemasaran online memerlukan E-commerce untuk membantu menghubungkan pembeli dengan penjual. Seperti yang dilakukan oleh kelompok perajin di Singaraja, dengan alamat website yang dapat diakses pada http://umkmbuleleng.com. Website ini sudah online, namun perlu dilakukan uji terkait untuk mengetahui apakah user dapat dengan mudah menggunakan aplikasi secara efektif dan efisien. Hal ini dilakukan untuk mengetahui tingkat kepuasan pengguna. Sebelum produk di launching secara luas, perlu dilakukan proses pengujian ini. Metode yang digunakan untuk melakukan pengujian ini adalah System Usability Scale (SUS). Hasil pengujian diperoleh yaitu baik. Sehingga aplikasi yang dikembangkan untuk perajin secara umum sudah sesuai dengan harapan pengguna
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Inozemtseva, S. "Study of the Principles of Web Design as a Visual Component of Modern Internet Culture." Vìsnik Harkìvsʹkoi deržavnoi akademìi dizajnu ì mistectv 2021, no. 1 (February 2021): 13–19. http://dx.doi.org/10.33625/visnik2021.01.013.
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The article is devoted to the study of effective websites design principles, adherence to which is very important and necessary in the modern information space. The article analyzes scientific research on the above problem and its results. The author defines the concept of usability, and describes its main indicators. The article considers the most important features of the user’s perception of interfaces and formulates the rules of usability through the organization of screen space. It is emphasized that the basic rules of website design are based on knowledge of the human perception mechanisms. Users’ psychophysical processes influence visual perception of screen space. Therefore, one needs to consider the psychology of human perception of the computer, the theory of information transfer, and also human psychophysiology to create highly usable interfaces and achieve effective users’ interactions with websites. All this reduces the cognitive load and time for information search, and meets users’ needs in the most convenient way. In addition, the principles of organizing web text in a way that ensures the best perception of information by the user are defined, in particular: structure, visualization, laconism and clarity. The article reveals the significance of website usability, describes criteria and methods of its assessment. Among the indicators used in website evaluation, the following are highlighted: effectiveness, navigation convenience, memorability. The author describes the methods for evaluating the effectiveness of the website, namely: statistics analysis, collection and analysis of visitors’ opinions, observing users’ actions, engaging users in testing. It is proved that the observance of usability principles results in an increased number of visitors and time they spend on a website, higher conversion rate, etc. The principles described in the article are generalization of the world experience of website design professionals.
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Paterson, Amy. "What is a Library Website, Anyway? Reconsidering Dominant Conceptual Models." Partnership: The Canadian Journal of Library and Information Practice and Research 16, no. 1 (July 7, 2021): 1–22. http://dx.doi.org/10.21083/partnership.v16i1.6363.
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In late 2019, Thompson Rivers University embarked on a multi-phase website usability project beginning with a website user survey, to be followed shortly afterward by usability testing and interviews. While the survey was completed as planned, the COVID-19 pandemic closed the library and interrupted the usability testing phase. This interruption and the frantic website changes that followed led me to consider survey findings within the context of differing conceptual models of the library website as a whole. This study explores a number of conceptual models of the library website in further depth, considering evidence from both the existing literature and the user survey in addition to the researcher’s own experience making post-COVID website updates. Particular models that are examined include Website as Research Portal, Website as Extension or Representation of the physical library, and Website as Library Branch. Each of these conceptual models has different implications on priorities, structure, purpose, and resource allocation. Rather than considering the models of library employees superior or more advanced than those of students, I contend that an awareness of myriad ways to understand the website can best bridge the gap between library employees and other users. The study concludes that while there is no perfect model of the library website, considering and communicating our models may sharpen collegial decision-making structures and create greater unity of purpose within the library.
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Suhari Camara M, Andrew, Khoirida Aelani, and Fresa Dwi Juniar S. "Pengujian Kualitas Website menggunakan Metode McCall Software Quality." Journal of Information Technology 3, no. 1 (March 5, 2021): 25–32. http://dx.doi.org/10.47292/joint.v3i1.43.
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SMKN 4 Bandung uses the website smkn4bdg.sch.id as a medium to provide information services to the public, but until now the quality of the website has not been tested for quality and this is the background for the writing of this research. Quality testing in this study using the McCall method. McCall's method aims to improve the quality of software products and websites that are part of the software. McCall has three main perspectives, namely Operations products, revised products and Transition products. The design of quality testing applications in this study uses the Java programming language and MySQL database. Based on 48 respondents through a questionnaire involving teachers, students, admin of the website of SMKN 4 Bandung, visitors to the websites and researchers. The results show that the website is good enough for the correctness quality factor with a percentage of 50.6%, reliability with a percentage of 43.4%, usability with a percentage of 53.2%, flexibility with a percentage of 42.8% and portability with a percentage of 41% but these results can serve as guidelines in developing website quality
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Breakey, Vicky R., Ashley Warias, Danial M. Ignas, Victor S. Blanchette, and Jennifer Stinson. "Usability Testing of An Online Transition Program for Adolescents with Hemophilia." Blood 118, no. 21 (November 18, 2011): 4777. http://dx.doi.org/10.1182/blood.v118.21.4777.4777.
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Abstract Abstract 4777 Purpose: This study explored the usability of a new Internet-based educational program of disease-specific information, self-management strategies and social support for adolescents with hemophilia. Methods: A comprehensive eight-module educational website was developed, based on results of an in-depth needs assessment. The website was tested for usability, using qualitative methods that included semi-structured, audio taped interviews and observation by a trained observer. To determine the usability and intuitiveness of the user interface of the “Teens Taking Charge: Managing Hemophilia Online” intervention, testing occurred in three cycles (4 participants per cycle). Participants were asked to work through standardized parts/features of the program, with changes to the prototype made after each cycle. Thematic analysis using a collaborative and iterative process was used to organize data into categories that reflected the emerging themes. Results: A purposive sample of twelve adolescents (range 12–18 years, mean 15.4 years) was recruited from a Canadian tertiary care center. All of the participants had access to a computer at home and felt comfortable using the Internet. Teens responded positively to the content, appearance and theme of the website (promoting self-management in youth with hemophilia). Subjects thought that it was easy to navigate, use and understand. Overall, they felt the content was appropriate and geared to meet the unique needs of adolescents with hemophilia. The multi-media components (videos, animations and quizzes) were thought to enrich the experience and make the program appealing. Adolescents provided ideas on how the website user-interface could be improved in terms of its usability (navigation, format and layout). Minor changes to the website user-interface were made and tested after the first and second cycles of testing. No further problems were identified in final cycle of testing. At the teens' suggestion, additional social media elements were added (discussion board, “ask the expert” section) to build in elements of support and increase interactivity. Most participants felt this program would be helpful prior to transition of care and beyond. Conclusions: Usability testing was the crucial first step in ensuring the acceptability and ease of use of “Teens Taking Charge: Managing Hemophilia Online”. Findings from this study were used to refine the website prototype. A pilot study is underway to determine the feasibility of using a randomized controlled trial to study the Internet-based self-management program. Disclosures: Breakey: Baxter Bioscience: Research Funding, Salary Support. Ignas:Baxter Bioscience: Salary Support.
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Chu, Sauman, Marilyn J. Bruin, Warren T. McKinney, Ajay K. Israni, and Cory R. Schaffhausen. "Design of a patient-centered decision support tool when selecting an organ transplant center." PLOS ONE 16, no. 5 (May 17, 2021): e0251102. http://dx.doi.org/10.1371/journal.pone.0251102.
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Patients in the US in need of a life-saving organ transplant must complete a long process of medical decisions, and a first step is to identify a transplant center to complete an evaluation. This study describes a patient-centered process of testing and refinement of a new website (www.transplantcentersearch.org) that was developed to provide data to patients who are seeking a transplant center. Mixed methods, including online surveys and structured usability testing, were conducted to inform changes in an iterative process. Survey data from 684 participants indicated the effects of different icon styles on user decisions. Qualitative feedback from 38 usability testing participants informed improvements to the website interface. The mixed methods approach was feasible and well suited to the need to address multiple development steps of a patient-facing tool. The combined methods allowed for large survey sample sizes and also allowed interaction with a functioning website and in-depth qualitative discussions. The approach is applicable for a broad range of target user groups who are faced with challenging decisions and a need for information tailored to individual users. The survey and usability testing concluded with a functioning website that is positively received by users and meets the objective to support patient decisions when seeking an organ transplant.
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Swanson, Troy A., Tish Hayes, Jennifer Kolan, Kelly Hand, and Susan Miller. "Guiding choices: implementing a library website usability study." Reference Services Review 45, no. 3 (August 14, 2017): 359–67. http://dx.doi.org/10.1108/rsr-11-2016-0080.
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Purpose The purpose of this study is go better understand website usability by community college students. The usability study team sought data that would help to guide in a website redesign. Design/methodology/approach Librarians led students through sessions that followed the usability testing approach defined by Nielsen (2012) which emphasizes the ease of use of the Web interface. This study compared the results from the existing library website and a prototype website. Findings The study’s findings emphasized the need for balance between the variety of services and content that the website provides. This is especially true given that so many community college students are underprepared for college-level courses. Research limitations/implications The study was limited by available time and the clinical nature of the usability session. Practical implications The study results underscore the significant challenge facing library website designers. The various online services exist in pockets that are only partially integrated and, therefore, require students to make decisions and predictive judgments as they navigate the site. Originality/value Overall, this study emphasized the need for balance between the variety of services and content that the website provides.
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Indriyani, Ni Luh Putu Ratih, Gede Rasben Dantes, and Kadek Yota Ernanda Aryanto. "ANALISIS KEBERMANFAATAN WEBSITE SEKOLAH TINGGI PARIWISATA (STIPAR) TRIATMA JAYA MENGGUNAKAN METODE USABILITY TESTING." International Journal of Natural Science and Engineering 1, no. 2 (November 3, 2017): 56. http://dx.doi.org/10.23887/ijnse.v1i2.12469.
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This research is aimed to determine the results of the usability analysis from the website Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya viewed from the user side as well as knowing the recommendation of website improvement of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya from usability aspect. The methods used are Usability Testing of Performance Measurement and Retrospective Think Aloud (RTA) techniques and the dissemination of SUS questionnaires. The results showed that the Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya still not effective, it is seen from the error or mistake made by users of lecturers and students while doing the task. Statistically website Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya has been efficient for lecture but not efficient for college students users. For lecturers there are 6 out of 10 tasks that do not have significant time difference, while for college students there are 4 out of 10 tasks that do not have significant time difference. From the aspect of user satisfaction, both lecturers and college students feel still less satisfied using the website of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya, this can be seen from the SUS questionnaire scores of lecturers of 63.28 and college students users of 58.44. Based on the analysis result, it can be concluded that the Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya has not fulfilled the criteria of products that have good usability, because the three aspects (effectiveness, efficiency and user satisfaction) have not been met. Based on the above, the recommendation of Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya website is focused on adjustment of display, language and term change, feature addition, menu name adjustment, menu structure and menu layout, content addition and menu simplification. Repairs done by making wireframe recommendation page Sekolah Tinggi Pariwisata (STIPAR) Triatma Jaya.
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Zulkarnain, Adnan. "Penerapan Mobile-First Design pada Antarmuka Website Profil Sekolah Menggunakan Metode Human-Centred Design (Studi Kasus: SMPN 21 Malang)." Jurnal Ilmiah Teknologi Informasi Asia 13, no. 2 (September 27, 2019): 125. http://dx.doi.org/10.32815/jitika.v13i2.408.
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Schools can use technological advances by creating a school profile website. The school profile website can be used by schools as a promotional media and provide information. All this time, the website profile of SMPN21 Malang's school profile has been made improperly, its appearance is not attractive, and its access speed is so slow. The appearance of an unattractive school profile website and slow access speeds give the impression that SMPN21 Malang is not serious about using technology. From the problems that are owned by SMPN21 Malang, it is necessary to change the website profile of the school they have. In this research, the application of mobile-first interface design for the SMPN21 Malang school profile website was implemented using the interface development method, Human-Centered Design. Usability testing results show the usability of the prototype interface design that has been made has an average of 86.66%. While the results of testing the average access speed is 2.66 seconds.
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Chen, Weichao, Anindita Paul, Francis Kibaru, Yanfei Ma, and Dinara Saparova. "Two-Phase Usability Evaluation of Insurance Website Prototypes." International Journal of E-Business Research 11, no. 1 (January 2015): 1–22. http://dx.doi.org/10.4018/ijebr.2015010101.
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This paper discusses the various challenges encountered during iterative testing of an insurance company's home page prototypes. The study focuses on the methodology details, including the selection of prototypes and usability evaluation methods and the considerations for practical trade-offs. During Phase 1, six individual think-aloud interviews were conducted to compare three prototypes. Participants were asked to complete tasks on the prototypes. Based on the findings from Phase 1, three prototypes were developed. In Phase 2, an online survey was administered with existing customers to compare these three prototypes. Survey responses indicated that content, layout, and visual appearance were most influential on users' preferences of the designs. At the end of our paper, we compare the implementation and the results of usability evaluation and the prototypes in the two phases and discuss the limitations of the study.
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Nyame, Portia, Zhangping Lu, and Qiao Fu. "Developing Usable Academic Library Website for International Students through Usability Testing." OALib 06, no. 04 (2019): 1–22. http://dx.doi.org/10.4236/oalib.1105375.
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