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1

Cakim, Idil M. Implementing Word of Mouth Marketing. John Wiley & Sons, Ltd., 2009.

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2

Harris, Godfrey. Don't take our word for it!: Everything you need to know about making word of mouth advertising work for you. Americas Group, 1998.

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3

Harris, Godfrey. Don't take our word for it: Everything you need to know about making word of mouth advertising work for you. Management Books 2000, 2000.

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4

Cakim, Idil Miriam. Implementing word of mouth marketing: Online strategies to identify influencers, craft stories, and draw customers. Wiley, 2010.

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5

Rosen, Emanuel. The anatomy of buzz revisited: Real-life lessons in word-of-mouth marketing. 2nd ed. Currency Doubleday, 2008.

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6

Misner, Ivan R. The world's best-known marketing secret: Building your business with word-of-mouth marketing. Bard & Stephen, 1994.

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7

Cakim, Idil M. Implementing word of mouth marketing: Online strategies to identify influencers, craft stories, and draw customers. Wiley, 2010.

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8

1962-, Harris Gregrey J., ed. Talk is cheap: Promoting your business through word of mouth advertising. Americas Group, 1991.

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9

Gregrey, Harris, ed. Talk is cheap: Promoting your business through word of mouth advertising. Kogan Page, 1992.

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10

Othman, Akmal Aini. An investigation of word of mouth influences on attitude and intention: The case of cola drinks. University College Dublin, 1995.

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11

Phillips, Robbin. The passion conversation: Understanding, sparking, and sustaining word of mouth marketing. Wiley, 2013.

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12

Harris, Godfrey. Word of mouth advertising in the real world: How to stimulate customer comments in the 21st century. Americas Group, 2011.

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13

Heskett, James L. The ownership quotient: Putting the service profit chain to work for unbeatable competitive advantage. Harvard Business Press, 2008.

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14

Justin, Kirby, and Marsden Paul, eds. Connected marketing: The viral, buzz and word of mouth revolution. Butterworth-Heinemann, 2006.

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15

Cafferky, Michael E. Let your customers do the talking: 301+ word-of-mouth marketing tactics guaranteed to boost profits. Upstart Pub., 1996.

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16

Freed, Larry. Innovating analytics: Word of mouth index--how the next generation of net promoter can increase sales and drive business results. Wiley, 2014.

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17

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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18

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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19

Bowman, Douglas. Managing customer-initiated contacts with manufacturers: The impact on share of category requirements and word-of-mouth behavior. Marketing Science Institute, 2001.

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20

1962-, Harris Gregrey J., ed. How to generate word of mouth advertising: 101 easy and inexpensive ways to promote your business. Americas Group, 1995.

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21

Misner, Ivan R. 7 second marketing: How to use memory hooks to make you instantly stand out in a crowd. Bard Books, 1996.

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22

Brad, Fay, ed. The Face-to-Face Book: Why Real Relationships Rule in a Digital Marketplace. Free Press, 2012.

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23

Scott, David Meerman. World wide rave: Creating triggers that get millions of people to spread your ideas and share your stories. John Wiley & Sons, 2009.

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24

Arnold, Sanow, ed. Nobody to somebody in 63 days or less: The ultimate how-to guide to business networking & word of mouth advertising. Applied Business Communications, 1997.

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25

Xiaoxi, Lin, and Zhao Jinhui, eds. She hui hua mei ti shi dai de kou bei ying xiao: Pingguo iphone, Yamaxun Kindle zai hu lian wang shi dai feng mi quan qiu de ying xiao mi mi = Evangelist Marketing : What Apple, Amazon, and Netflix understand about their customers (that your company probably doesn't). Qi ye guan li chu ban she, 2013.

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26

Raphel, Murray. Up the loyalty ladder: How to make yourcustomer your best promoter. O'Brien Press, 1995.

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27

Sumardy. Killed by the power of word of mouth marketing: Rest in peace advertising, 1729-2010 : a mind and soul deceiver lie teller and exaggeration expert. Gramedia Pustaka Utama, 2011.

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28

Hughes, Mark. Buzzmarketing. Penguin Group USA, Inc., 2008.

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29

Balter, Dave. Grapevine. Penguin Group USA, Inc., 2008.

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30

Anatomy of Buzz Creating Word of Mouth. HARPERCOLLINS BUSINESS, 2001.

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31

Wilson, Jerry R. Word-of-Mouth Marketing. John Wiley & Sons Inc, 1994.

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32

Rosen, Emanuel. Anatomy Of Buzz: Creating Word-of-mouth Marketing. Diane Pub Co, 2004.

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33

Limited, Emerald Group Publishing. New Perspectives in Marketing by Word-Of-Mouth. Emerald Publishing Limited, 2015.

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34

Silverman, George. Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth. AMACOM, 2011.

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35

Limited, Emerald Group Publishing. New Perspectives in Marketing by Word-Of-Mouth. Emerald Publishing Limited, 2015.

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36

Rosen, Emanuel. The Anatomy of Buzz: How to Create Word of Mouth Marketing. Currency, 2002.

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37

Buzz: Real Life Lessons in Word-of-Mouth Marketing. ProfileEPZ, 2009.

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38

Electronic Word of Mouth As a Promotional Technique. Taylor & Francis Group, 2020.

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39

Electronic Word of Mouth As a Promotional Technique. Taylor & Francis Group, 2018.

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40

Harris, Godfrey. The Hottest Ideas in Word of Mouth Advertising: What Works, What Doesn'T, What's Fake, and Why. Americas Group, 2004.

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41

The Secrets of Word-Of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth. Amacom Books, 2001.

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42

The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth. AMACOM/American Management Association, 2001.

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43

Sernovitz, Andy. Word of Mouth Marketing: How Smart Companies Get People Talking. Kaplan Business, 2006.

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44

Harris, Godfrey. Let Your Fingers Do the Talking : Using Word of Mouth Advertising on the Internet. Americas Group, 2000.

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45

Harris, Godfrey. Let Your Fingers Do the Talking. Management Books 2000 Ltd, 2000.

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46

The Anatomy of Buzz Revisited: Real-life Lessons in Word-of-mouth Marketing. Bantam Dell Pub Group, 2009.

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47

Kaufmann, Hans Ruediger, and Sandra Maria Correia Loureiro. Exploring the Power of Electronic Word-Of-Mouth in the Services Industry. IGI Global, 2019.

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48

Kaufmann, Hans-Ruediger, and Sandra Maria Correia. Exploring the Power of Electronic Word-Of-Mouth in the Services Industry. IGI Global, 2019.

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49

Kaufmann, Hans-Ruediger, and Sandra Maria Correia. Exploring the Power of Electronic Word-Of-Mouth in the Services Industry. IGI Global, 2019.

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50

Kaufmann, Hans Ruediger, and Sandra Maria Correia Loureiro. Exploring the Power of Electronic Word-Of-Mouth in the Services Industry. IGI Global, 2019.

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