Academic literature on the topic 'Zimbabwean banking sector'

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Journal articles on the topic "Zimbabwean banking sector"

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Abel, Sanderson, Alex Bara, and Pierre Le Roux. "Evaluating Bank Cost Efficiency Using Stochastic Frontier Analysis." Journal of Economics and Behavioral Studies 11, no. 3(J) (July 18, 2019): 48–57. http://dx.doi.org/10.22610/jebs.v11i3(j).2868.

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The study seeks to assess the cost efficiency of the commercial banks in Zimbabwe using the stochastic frontier analysis. The cost efficiency of the Zimbabwean banks is estimated using the trans-log stochastic frontier approach. The Stochastic Frontier Analysis methodology is among the host of methods that has been used to measure banking sector efficiency. The analysis of cost efficiency of commercial banks has important implications for the economy since an efficient banking system has potential to reduce interest rates which can lead to increased investment and growth for the economy. The cost of doing business in Zimbabwe is perceived to be high hence improved bank efficiency has the potential to reduce the cost of doing business. The average cost efficiency scores for the Zimbabwean banks over the study period show that the banking sector in Zimbabwe experiencing 17 percent inefficiency. The efficiency levels have been declining over the years reflecting increased resource wastage in the system. The study recommends that the banking institutions should continue to innovate so as to reduce their inefficiencies.
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Abel, Sanderson, and Pierre Le Roux. "Evaluating Market Power in the Zimbabwean Banking Sector." Journal of Economic and Financial Sciences 10, no. 2 (November 6, 2017): 274–91. http://dx.doi.org/10.4102/jef.v10i2.17.

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The study evaluates the nature of market structure, and the degree and determinants of market power in the Zimbabwean banking sector during the period 2009-2014. The study employs the Lerner Index approach method to assess the market power of banks. The Lerner Index approach assists in measuring the extent to which a bank has market power to set its price above marginal cost. The study results established that the banking sector operates under monopolistic competition, confirming that banks possess some market power in pricing their products. This is a result of the nature of products sold by the banking sector, which are differentiated but close substitutes. The study found that the market power of banks increased during the period and was derailed by the memorandum of association which was signed between banks and the central bank. The study established that market power is determined by capital adequacy, non-performing loans, liquidity risk, cost income ratio, economic growth, and regulatory interventions. The study recommends that the government should ensure that it puts in place measures that enhance economic growth and should desist from interfering with the operations of market forces.
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Maune, Alexander. "A talmudic perspective of the Zimbabwean banking crisis of 2004/2005." Risk Governance and Control: Financial Markets and Institutions 5, no. 3 (2015): 104–13. http://dx.doi.org/10.22495/rgcv5i3c1art2.

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This article reviews the Zimbabwean banking crisis of 2004/2005 from a Talmudic perspective using seven Talmudic halachic principles: honest weights and measures, transparency and accountability, deception, fraud and theft, conflict of interest, bribery, outright and subtle, misleading others, and honesty in business. Each principle is used to review the activities and behaviours that nearly collapsed the entire Zimbabwean banking sector in 2004/2005. It was found that almost all the principles were violated prior to the banking crisis. In conclusion, had all the parties involved acted in the spirit of the Talmudic rabbis, the Zimbabwean banking crisis would not have occurred. This article has therefore business and academic value.
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Abel, Sanderson, and Pierre Le Roux. "An application of Panzar-Rosse Approach in assessing banking sector competition in Zimbabwe." Journal of Economic and Financial Sciences 9, no. 2 (December 18, 2017): 455–70. http://dx.doi.org/10.4102/jef.v9i2.52.

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This paper assesses the level of competition in Zimbabwe’s banking sector using the Panzar-Rosse H-statistic. The H-Statistic has been assessed, using the total revenues regression equation, and applying the panel least square regression model with fixed effects. The H-statistics is estimated at 0.56, which result is confirmed, using bank random effects and the General methods of moments. The H-statics obtained from the two methods are 0.54 and 0.51 for the random effect and generalised methods of moments, respectively. The results confirm the presence of monopolistic competition. On an annual basis, the results show that the Zimbabwean banking sector is evolving towards perfect competition. There is need for the government to desist from tampering with market forces as this reduces the amount of competition. This study is important, as there are limited studies on the competition of the banking sector in dollarized economies. Dollarized economies are peculiar in that their characteristics differ from non-dollarized economies.
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Maune, Alexander. "Competitive intelligence as an important contributor to the growth of banks: A Zimbabwean perspective." Journal of Governance and Regulation 3, no. 3 (2014): 81–95. http://dx.doi.org/10.22495/jgr_v3_i3_c1_p2.

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This paper explores how competitive intelligence has been an important contributor of growth in banks in Zimbabwe and how the banks are making use of competitive intelligence for such growth. The paper used a descriptive cross-sectional research methodology. Data was collected through questionnaires and interviews. Purposive and stratified sampling methods were used. The paper found that most Zimbabwean banks have undertaken competitive intelligence in one way or another for strategic planning and better understanding the competitive business environment and competitors. The findings from this research will assist the entire banking sector and will be of great academic value.
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Chitimira, Howard, and Elfas Torerai. "The Nexus between Mobile Money Regulation, Innovative Technology and the Promotion of Financial Inclusion in Zimbabwe." Potchefstroom Electronic Law Journal 24 (June 29, 2021): 1–33. http://dx.doi.org/10.17159/1727-3781/2021/v24i0a10739.

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The advent of mobile money innovations has given people in rural areas, informal settlements and other poor communities an opportunity to participate in Zimbabwe's mainstream financial economy. However, the technology-driven money services have presented some challenges to the traditional banking sector in general and the regulation of financial services in particular. Firstly, most mobile money services are products of telecommunication corporations, which are not banks. Telecommunication companies use their network reach to provide mobile money services via mobile devices at a cheaper cost than banks across the country in Zimbabwe. As such, banks face unprecedented competition from telecommunications companies that are venturing into financial services. It also appears that prudential regulation of banks cannot keep up with the fast pace at which technological innovations are developing and this has created a disjuncture between the regulation and the use of technological innovations to promote financial inclusion in Zimbabwe. The Banking Act [Chapter 24:20] 9 of 1999, the Reserve Bank of Zimbabwe Act [Chapter 22:15] 5 of 1999 and the National Payment Systems Act [Chapter 24:23] 21 of 2001 have a limited scope in terms of the regulation of mobile money services in Zimbabwe. The Ministry of Finance and Economic Development launched the National Financial Inclusion Strategy (NFIS) 2016-2020 to provide impetus to the financial inclusion of the poor, unbanked and low-income earners in Zimbabwe. However, the NFIS appears to push more for bank-led financial inclusion than it does for innovation-driven initiatives such as mobile money services. This article highlights the positive influence of mobile money services in improving financial inclusion for the poor, unbanked and low-income earners in Zimbabwe. The article also seeks to point out gaps and flaws in the financial services regulatory framework that may limit the potential of mobile money services to reach more people so that they actively participate in the Zimbabwean economy. It is submitted that the Zimbabwean mobile money services regulations and the financial regulatory framework should be carefully amended in line with the recent innovations in mobile money to adequately regulate the use of mobile money services and innovative technology to address the financial exclusion of the poor, unbanked and low-income earners in Zimbabwe.
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Chokuda, Tinevimbo, Wilford Mawanza, and Farai Chimboza. "The Impact of Emerging Market Trends on the Development and Marketing of Financial Service Products in Zimbabwe Post Dollarization." Journal of Economics and Behavioral Studies 8, no. 6(J) (January 24, 2017): 216–26. http://dx.doi.org/10.22610/jebs.v8i6(j).1495.

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Abstract: The research sought to analyse the impact of emerging market trends as measured by competition, technology and consumer demographics on the development and marketing of financial service products in Zimbabwe post dollarization. The Zimbabwean financial service sector has been largely characterised by new and changing market trends since dollarization. These trends have largely manifested in the form of entrance of new players in the market, a growing informal sector at the expense of the formal financial sector and the emergence of new technology paving way for the need to develop and market new financial service products. There is therefore need for financial service providers in Zimbabwe to continually embrace innovative product development and marketing strategies so as to shape banking products to fit consumers’ evolving financial needs much of which are well beyond the realm of traditional banking products. An explanatory research design was adopted in conjunction with a descriptive research design. Results from the study indicate that the entry of new financial institutions, removal of barriers between institutions, emergence of non-regulated financial institutions, increased consumer access to financial information owing to increased adoption of technology, market fragmentation and increased formal unemployment have a significant impact on the way financial service products are structured, provisioned. In light of that, it is recommended that financial service providers should design and tailor new business models to suit the emerging market environment.Keywords: Emerging market trends, development, financial services, Zimbabwe, post-dollarization
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Mafukata, Mavhungu Abel, Grace Kancheya, and Willie Dhlandhlara. "Adoption And Non-Adoption Of Mainstream Formal Banking Systems Amongst Low Income Earners In South Africa, Zambia And Zimbabwe." International Journal of Finance & Banking Studies (2147-4486) 4, no. 1 (January 21, 2015): 37–50. http://dx.doi.org/10.20525/ijfbs.v4i1.203.

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The majority of income earners of small-scale informal economic sectors in most developing regions abstain from mainstream formal banking systems. These income earners rather “bank” informally. Mainstream formal banking institutions also argue that low income earners are “unbankable” and posed business risk. However, emerging literature posits that low income earners would instead provide a profitable formal niche market. Trends with regard adoption and non-adoption of mainstream formal banking systems amongst small income groups were mixed. This paper investigates such patterns in South Africa, Zambia and Zimbabwe. The results of this paper revealed that the informal cross-border traders who trade between Zambia and South Africa were good adopters of mainstream formal banking. The results however found a sharp contrast in Zambia. In Nyanga, Zimbabwe, the results of this paper revealed that there were a few respondents who had adopted mainstream formal banking while 47.2% of communal cattle farmers in South Africa had adopted mainstream formal banking systems through savings against 52.8% who were left out. Adoption or non-adoption of mainstream formal banking systems patterns vary from region to region, and sector to sector even where income earners were almost equals in terms of household income earnings. Mobile banking and low transaction costs might provide motivation for small-scale income earners to adopt mainstream formal banking.
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Dzomira, Shewangu. "Plastic Money and Electronic Banking Services Espousal vis-a-viz Financial Identity Theft Fraud Risk Awareness in a Developing Country." Journal of Economics and Behavioral Studies 9, no. 5 (October 21, 2017): 255–64. http://dx.doi.org/10.22610/jebs.v9i5.1928.

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Exploitation of plastic money coupled with electronic banking services has come as expediency to financial establishment customers in Zimbabwe. This paper sought to analyze plastic money and electronic banking services espousal vis-a-viz financial identity theft fraud risk awareness in Zimbabwe banking sector via banks’ websites. The theoretical underpinning for this study is Routine Activity Theory. The study used qualitative content analysis research technique for examination of the text content data through the consistent taxonomy process of coding and classifying themes or patterns to submit a painstaking considerate of financial identity theft fraud awareness by the banking sector in Zimbabwe. A sample size of 14 banks (including commercial, merchant and building societies) was used and the banks were arbitrarily chosen on the basis of website accessibility and ease of use of the data. The study findings suggest that there is very little financial identity theft awareness in Zimbabwe by the banking sector through their websites to the general public whilst there is amplified adoption of plastic money and electronic banking adoption. This study proposes a need to amplify the information and inform plastic card and electronic banking customers of the types of financial identity theft fraud. Plastic card and electronic banking is an urgent area to focus on for banking institutions and should inexorably capitalize in it. Financial identity theft information should be easily retrievable and conveyed in a manner that makes reasonableness to the varied customers.
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Maune, Alexander. "A conceptual analysis of the role of competitive intelligence in Zimbabwe’s banking sector." Journal of Governance and Regulation 3, no. 4 (2014): 125–37. http://dx.doi.org/10.22495/jgr_v3_i4_c1_p5.

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This article aims to provide a conceptual framework and analysis of the role of competitive intelligence in Zimbabwe`s banking sector. The article used literature and conceptual research approach. Literature review has shown the concept of competitive intelligence to be multidimensional, with a multitude of varying definitions, as well as multifaceted and fuzzy. The concept of competitive intelligence has been presented variously as a process, a function, a product or a mix of all three. Literature review has also shown numerous intelligence concepts that are linked to the concept of competitive intelligence. This article will increase the academic understanding and state of the concept of competitive intelligence in Zimbabwe`s banking sector as well as assisting the entire banking sector
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Dissertations / Theses on the topic "Zimbabwean banking sector"

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Munyengeterwa, Karyn. "Financial inclusion technologies and bank performance: insights from Zimbabwe's banking sector." Master's thesis, Faculty of Commerce, 2020. http://hdl.handle.net/11427/32849.

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The study examined the effect of financial inclusion technologies on the financial performance of Zimbabwean banks. The study employs ATM, mobile banking (MB), internet banking (IB) and point of sale (POS) transactions on the financial performance of banks as measured by return on assets. The study adopted the explanatory design and the target population of the study consisted of all the 13 commercial banks in Zimbabwe, with the study period being six years, from 2013 to 2018. The panel data was estimated using fixed and random effects. The findings of the research indicated that all the commercial banks in Zimbabwe at the time of doing this study were using POS, ATM, Mobile banking and Internet banking as they adopted digital forms of banking. In terms of financial performance, banks have been able to increase their return on assets between the years 2013 and 2018. In terms of regression analysis, the findings indicate that for every 1% increase in Mobile banking, ATM and Internet banking there will be an accompanying 0.6%, 0.9%, and 0.5% increase in financial performance respectively while for every 1% increase in POS, there will be a 0.7% decrease in financial performance. Therefore, the research recommended banks to go a step ahead in being innovative through designing new products which will only be accessible to clients who access banking through digital banking methods. Also, the research recommends the government of Zimbabwe to put in place sound macro-economic policies for the whole economy to recover so that the commercial banks in Zimbabwe can fully utilize the benefits associated with digital banking.
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Tawodzera, Wilson. "Competitive intelligence specialist expertise in the Zimbabwean banking sector : hidden talent? : a case study of Steward Bank Zimbabwe." Thesis, Nottingham Trent University, 2018. http://irep.ntu.ac.uk/id/eprint/33843/.

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What has been an enduring gap in both research and practice since the McKinsey consultants first published their report on 'The war for talent' in 1998 as a response to rising competition between organisations globally, is the lack of talent management systems where professional rather than leadership talent is recognised. By focusing on the competitive intelligence specialist role, this study explores how a seemingly strategic professional role is framed in the context of organisational talent within the banking sector of Zimbabwe. It is noteworthy that the modern thinking around talent management in organisations has been dominated by research done in United States of America (US), Europe and Asia with a focus on multinational and private organisations (Thunnissen et al., 2013a: 1745). Of notable concern is the lack of empirical efforts towards talent management within the African continent, even more so in the context of the banking sector, and this study is an attempt to address this gap. By using a conceptual framework derived from a critical review of competitive intelligence specialist and talent management literature, the study uses qualitative methods to collect research data from the case study bank, namely Steward Bank. To illuminate how the research participants framed the research phenomenon, frame analysis was adopted and achieved through the analytical use of a signature matrix consisting of two elements: rhetorical framing devices and rhetorical reasoning devices. Contrary to the research expectations, in this case study, the competitive intelligence specialist activities are not embedded in specific roles but instead are dispersed across the organisations in different departments. This setup is attributed to the dispersed nature of the requisite knowledge resident in different parts of the organisation. It is clear from the findings that competitive intelligence specialist activities are recognised as a key differentiator to organisational performance, and arguably deserve to be recognised as talent. However, the formal talent management system does not recognise competitive intelligence specialist activities as organisational talent, thereby pointing to rhetorical obfuscation by participants. Furthermore, different aspects of how talent is defined emerged ranging from an innate view of talent, with some going further to attribute talent as a gift from God, to an acquired view of talent where participants suggest that the more they practice competitive intelligence activities, the more expertise they tend to gain. Based on findings of this study, it is argued that organisations will benefit more from a holistic approach to talent management, which not only includes key strategic leadership roles but also incorporates key strategic specialist roles and key strategic specialist activities similar to the competitive intelligence specialist activities. Also, both academics and practitioners need to reconsider the institutionalisation of competitive intelligence and incorporate the dispersed competitive intelligence activities approach. By successfully applying frame analysis, this study has also heightened the notion of frame signature matrix as a data analysis technique for identifying how actors frame certain phenomenon within the organisational context.
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Abel, Sanderson. "Measuring the performance of the banking sector in Zimbabwe." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/5110.

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The measurement of the banking sector performance in Zimbabwe is motivated by the unique developments that typified the sector during the period 2009-2014 after emerging from an economic crisis. The Zimbabwean economy returned to stability and growth in 2009, after a decade long economic decline. Economic stability brought about growth in deposits, loans, assets, capitalization and profits during this period. The banking sector has been accused of excessive profiteering through overpricing their products, which culminated in the intervention by the authorities in the sector. The interest rates spread, fees and other charges were presumed to be high which motivated the need to understand whether the banking sector is efficient or inefficient given the high interest rate spreads between the deposit rates and lending rates. Furthermore the high interest rates have raised the question of whether banks were exploiting their market power to price their products highly or whether their prices were determined by the dictates of market forces. Continued profitability of the sector also called for an investigation into what was driving the persistence of profitability over time. The primary objective of this research was to measure the performance of the banking sector during the period 2009-2014. The study contributes to the empirical literature by measuring and assessing the drivers of banking sector competition, efficiency and profitability and applying them at much disaggregated levels. This study also contributes to the debate on the relationships among the performance measures of competition, profitability and efficiency. The study adopted a number of methods which contributes to the array of tools central banks can employ to measure bank performance. The study employed a number of methodologies to measure the competition, efficiency and profitability performance of the banking sector. Competition was estimated using the new empirical industrial organisation methods of Panza and Rose (1987) and the Lerner (1934) Index was used. Cost and revenue efficiency was estimated using the two step methods of Data Envelopment Analysis followed by the Tobit regression method. An assessment of the persistence and drivers of profitability was measured using the Generalised Method of Moments. This study shows that the banking sector was operating under monopolistic competition market structure. This implies that banks held some market power as a result of product differentiation due to unique features such as brands, image and advertising, among others. The study indicates that competition increased during the period 2009-2014. Market power/competition in the banking sector during the study period was driven by capital adequacy, non-performing loans, liquidity risk, cost-income ratio, economic growth and government policy on pricing of bank products. The study suggests that the banking sector experienced an average inefficiency level of approximately 35 per cent in relationship with the best performing institutions in the sample. As a result of stability experienced in the economy, the average revenue and cost efficiency increased between 2009 and 2014. The study further established that the discord around the implementation of the indigenisation and empowerment law, coupled with the government intervention in the banking sector had a negative impact on the banking sector efficiency. It also found that efficiency is determined by market power, capital adequacy, cost income ratio, economic growth, inflation, market share and profitability. The Granger Causality test between cost efficiency and market power suggests that causality is bidirectional. On the other hand granger causality between revenue efficiency and market power is unidirectional and positive, running from revenue efficiency to market power. The result implies that policy measures should bring a balance between increasing competition and improving the revenue efficiency. The study shows that the banking sector was profitable during the period 2009 to 2014. The profitability was a reflection of a stable macroeconomic environment, typified by low inflation levels, despite the crises during this period. It further reveals that the banking sector‟s profitability persisted over time, reflecting the regulatory structure of the sector. The study established that profitability was determined by market power, non-performing loans, liquidity risk, capital adequacy, bank size and cost efficiency. This implies profitability was driven by bank specific determinants. There are a number of policy implications derived from the study. Regulatory measures such as forced consolidations can lead to excessive market power by the banking institution; hence it should be moderated. Banks should enhance credit risk because NPLs has been dragging profits. Banks should take advantage of the various measures introduced, such as the setting up of the special purpose vehicle and credit reference bureau. The government should avoid tampering with market forces as this reduces competition, efficiency and profitability and put in place measures that grow the economy as it increases the efficiency and profitability of the banking sector.
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Mambondiani, Lance. "Corporate governance of banks : evidence from Zimbabwe's banking sector." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/corporate-governance-of-banks-evidence-ftom-zimbabwes-banking-sector(8a924bd2-09e5-42b9-a9a4-70c9064d60f6).html.

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Banks play a primary role in the intermediation of savings and investments. As a result, the stability and development of the financial sector is of paramount importance to most countries. In developed countries, the global financial crisis which led to the shocking collapse of Lehman Brothers and distress in other global financial giants such as AIG, Merrill Lynch, Royal Bank of Scotland (RBS) and Northern Rock have raised concerns about corporate governance in the financial sector and more specifically, the importance of a stable banking sector worldwide. In developing countries, financial systems are heavily reliant on banking firms since they are the largest intermediaries. The institutional environment which includes substantial ownership by insider owners, poor legal and regulatory systems, corruption and the existence of distributional cartels underscore the need for effective regulation and sound corporate governance aimed at curbing excessive risk taking by owners. The effects of different ownership structures on banks have received little attention particularly in developing countries. Literature suggests that whether the ownership rights of a bank are held by just a few shareholders or by many and whether these shareholders are insiders or outsiders has differing effects on corporate governance. This study analyses the effects of ownership structure on corporate governance in Zimbabwean banks. The Zimbabwean banking sector has experienced major changes since the liberalisation of the financial markets in 1991. The sector expanded due to the entry of a significant number of private indigenous banks in a market previously dominated by foreign banks. Following this expansion, the sector suffered a near-systemic crisis in 2003 which resulted in the collapse of 13 of these newly registered banks and the arrest of several owner managers for abusing depositor’s funds. After the financial sector crisis, the central bank implemented new corporate governance regulations in 2004 which introduced a separation between ownership and management. The objective of the regulation was to address the problems relating to insider ownership concentration address corporate governance weaknesses in banks. The findings from this study indicate ownership concentration in all the banks across ownership types, and insider ownership concentration in private indigenous banks before and after the 2004 regulations. The empirical evidence also find that banks with insider ownership concentration suffered corporate governance weaknesses which resulted in problems such as related party transactions, frauds, tunnelling and abuse of depositor’s funds compared to those with outside ownership concentration. In this regard, the study finds that in developing countries, insider ownership concentration may result in corporate governance weaknesses whilst outsider ownership concentration can result in increased monitoring. The study also finds evidence of a weak legal and regulatory framework, poor enforcement and regulatory forbearance as some of the institutional arrangements which affected ownership structure and corporate governance in banks. The analysis in this study also indicate that the regulatory changes introduced by the central bank in 2004 have not been ineffective in tackling the corporate which resulted from insider ownership concentration. As a result, the study questions the a wholesome adoption of Anglo-Saxon type provisions relating to separation between ownership and management without an empirical analysis of their appropriateness to developing countries in developing countries.
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Mushore, Washington. "Corporate communications : a critical comparative study of the language of communication in the Zimbabwean banking sector." Diss., 2010. http://hdl.handle.net/10500/3549.

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The aim of this study was to critically analyse the visual and verbal language used on printed adverts by some selected banks in Zimbabwe. A semiotic theory was used to analyse the printed adverts. The study revealed that all the banks use stereotyped language in communicating their messages to potential customers. Some audiences identified with this stereotyped languages, though others were also critical of stereotyped adverts. This paradox is dependent on the uneven levels of social consciousness of the audiences. The study argues that communication between banks and the potential customers is a product of negotiation of meaning at the point of reception of the printed adverts. The study then recommended the use of gender, race and class neutral language in order to enhance the effectiveness of advertisements. Future research into the study of the language of advertisement should focus on the problem of copyright infringement in advertising.
African Languages
M.A. (African languages)
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Zungunde, Matildah. "The multi-dimensionality of trustworthiness of banks midst a confidence crisis : the case of retail banks in Zimbabwe." Thesis, 2018. http://hdl.handle.net/10500/25058.

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The strategic importance of a well-established banking sector in an economy and the pivotal role trust plays in this sector is well-documented in banking literature. Given this accepted importance of trust, it is surprising that some banks are still exhibiting more signals of distrust than of trust as expected, shattering consumer trust and confidence in the process. In response, governments, through their central banks, occasionally resort to implementing policies that focus heavily on regulation and control. These interventions are usually designed to restore consumer confidence in the banks’ future behaviours as well as providing assurance that exchanges taking place within a banking sector are safe and secure. Surprisingly, consumer trust and confidence are still elusive in some banking sectors, despite all these measures. This mixed-methods, sequential explanatory study explores the concept of trustworthiness by investigating trustworthiness dimensions of banks that drive consumer trust in the Zimbabwean banking sector that is experiencing low trust and confidence levels. To fulfil the objectives of this study, a quantitative research approach (survey) was first employed to explore bank customers’ trustworthiness perceptions on a sample of 400 customers. A qualitative research approach (semi-structured interviews), was then employed to gain a better understanding and clarification of the survey findings. Structural Equation Modeling (SEM) was applied to determine the statistical model that sought to explain the relationship among the variables. Hypotheses were then tested between model constructs to determine their influence on one another. Study findings revealed that shared values, structural assurance and integrity (consistency) are the trustworthiness determinants with the highest positive influence on bank trustworthiness. A negative relationship was found between communication and bank trustworthiness. Competence was found to have an insignificant correlation with trustworthiness. Additionally, both behavioural intentions and affective commitment (relational outcomes) were found to positively influence bank trustworthiness. This study has brought to light how trustworthiness of banks is perceived in a banking sector that is not only experiencing a confidence crisis but also in a country that is experiencing an uncertain economic and political environment within an African banking context. The final model presented in this study can be applied in trustworthiness studies in the financial services sectors, particularly in sectors that are operating in similar uncertain environments. In order to reignite consumer confidence in the banking sector, the RBZ is advised to set tighter corporate governance measures that can put a stop to activities such as insider lending that end up defrauding depositors within the banks. It is also imperative that departments such as Treasury, Risk and Credit within the RBZ and in banks are managed by competent personnel who adhere to the prudential standards of banking. Bank custodians are advised to continuously exhibit trustworthiness behaviours because customers’ trust and confidence can only be restored if there is evidence of sincere behaviours that are regarded as reflecting a trustworthy image. Planning for peak periods in terms of cash and personnel, to avoid prolonged queues and cash shortages that have become an everyday occurrence in the Zimbabwean banking sector is one way banks can improve trust and confidence. Banks should also consider providing services such as financial hardship advisory services and extended loan repayment options that can go a long way in not only assisting their customers to manage their debts, but also to show that banks are taking into consideration their customers’ current challenges and needs. Key stakeholders in the banking sector are also encouraged to share information on key developments integral to the smooth functioning of the banking sector. This information should then be disseminated to the banking public in a unified voice to avoid distortion of information that leads to financial anxiety and further erosion of trust. In the absence of formal timeous communication, bank customers may resort to relying on the grapevine and engage in speculative behaviours which can be very destructive and difficult to correct.
Business Management
D.B.L.
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Matemezano, Abinel. "The effects of liberalisation of the Zimbabwean economy on the financial services sector and its stakeholders, and the role of a turnaround strategy by financial institutions in adapting to the new environment." Thesis, 2003. http://hdl.handle.net/10413/1521.

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The research study looks at the financial sector of Zimbabwe as it responded to the challenges posed by the trade liberalisation, which had been embraced by the government of Zimbabwe. In mis effort, particular focus was made to one of the financial institution in Zimbabwe, Zimbank (The Zimbabwe Banking Corporation) which found itself having to craft and implement a turnaround programme in order to adapt to me new environment The study looks at the challenges it experienced and the impact mis had on its stakeholders, particularly die customer. The liberalisation of the financial services sector in Zimbabwe brought about a new period which saw a lot of barriers of entry being removed. This resulted in the formation of new banks and increased the level of competition in that sector. A two pronged approach was adopted to the research (desk and field research) to gamer data on the effects of die turnaround programme. The data collected and analysed revealed that me turnaround programme saw me bank (Zimbank) surviving the competition as it came up with innovative products mat added convenience to its customers. A clear link was established between die turnaround programme and the provision of better services to the customers. However, it was also established mat the bank still has to do a lot to keep its customers aware of the strategic moves being taken by it When die turnaround programme was adopted, its customers were not so much aware of what was happening. It was therefore recommended mat the bank should improve its communication with customers, as there are partners in business.
Thesis (M.B.A.)-University of Natal (Durban), 2003.
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Kainga, Andrew. "Market segmentation and strategic implications in a deregulated banking services sector in Zimbabwe." Thesis, 2003. http://hdl.handle.net/10413/2308.

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This report presents the summary of findings of African Banking Corporation Zimbabwe Market segment. The overall objective of using a market segmentation strategy IS to Improve your company's competitive position and better serve the needs of your customers. Some specific objectives may include increased sales, improved market share and enhanced image. There are five major benefits of market segmentation analysis and strategy: • Designing responsive products to meet the needs of the market place • Developing effective and cost-efficient promotional tactics & campaigns • Gauging your company's market position- how your company is perceived by its customers and potential customers relative to competition • Fine tuning current marketing strategies • Carving out a market niche for your company by positioning. This may be accomplished by searching out unique marketing advantages, seeking new market segments that competitors are not cultivating, or developing new approaches to old problems. Your positioning should be based on a real (e.g. lower cost, superior quality) or intangibles (e.g. company reputation) competitive advantage.
Thesis (M.B.A.)-University of Natal, 2003.
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Dzikiti, Weston. "Banking sector, stock market development and economic growth in Zimbabwe : a multivariate causality framework." Diss., 2017. http://hdl.handle.net/10500/22818.

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The thesis examined the comprehensive causal relationship between the banking sector, stock market development and economic growth in a multi-variate framework using Zimbabwean time series data from 1988 to 2015. Three banking sector development proxies (total financial sector credit, banking credit to private sector and broad money M3) and three stock market development proxies (stock market capitalization, value traded and turnover ratio) were employed to estimate both long and short run relationships between banking sector, stock market and economic growth in Zimbabwe. The study employs the vector error correction model (VECM) as the main estimation technique and the autoregressive distributed lag (ARDL) approach as a robustness testing technique. Results showed that in Zimbabwe a significant causal relationship from banking sector and stock market development to economic growth exists in the long run without any feedback effects. In the short run, however, a negative yet statistically significant causal relationship runs from economic growth to banking sector and stock market development in Zimbabwe. The study further concludes that there is a unidirectional causal relationship running from stock market development to banking sector development in Zimbabwe in both short and long run periods. Nonetheless this relationship between banking sector and stock markets has been found to be more significant in the short run than in the long run. The thesis adopts the complementary view and recommends for the spontaneity implementation of monetary policies as the economy grows. Monetary authorities should thus formulate policies to promote both banks and stock markets with corresponding growth in Zimbabwe’s economy.
Business Management
M. Com. (Business Management)
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Books on the topic "Zimbabwean banking sector"

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Chimedza, Ruvimbo. Zimbabwe's informal financial sector: An overview. Mount Pleasant, Harare, Zimbabwe: Dept. of Agricultural Economics and Extension, Faculty of Agriculture, University of Zimbabwe, 1989.

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Book chapters on the topic "Zimbabwean banking sector"

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Dzingirai, Mufaro. "Demystifying Corporate Restructuring Strategy Through Digital Transformation." In Emerging Challenges, Solutions, and Best Practices for Digital Enterprise Transformation, 164–81. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8587-0.ch009.

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During the past two decades, corporate restructuring in the banking sector has gained much scholarly and public attention in both more developed and less developed countries as a strategic response to a decline in organizational performance. Surprisingly, there is fragmented and scant evidence on corporate restructuring through digital transformation in the banking sector, especially in the Zimbabwean context. With this in mind, this chapter aims at capturing worldwide issues and controversies linked to corporate restructuring through digital transformation, reviewing the success stories of corporate restructuring through digital transformation in the banking sector of Zimbabwe, identifying the challenges associated with digital transformation so that recommendations are proffered to top management and policymakers accordingly, and presenting suggestions for future research.
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Coats, Warren. "Establishing a New Currency and Central Bank in Fragile States." In Macroeconomic Policy in Fragile States, 334–66. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780198853091.003.0012.

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This chapter presents the author’s personal experiences in providing technical assistance to central banks in the areas of central bank and banking laws (Bosnia and Herzegovina, Iraq, and Kosovo); central bank organizational structure (Afghanistan, Bosnia and Herzegovina, Iraq, Kazakhstan, and West Bank and Gaza); designing and introducing new currencies (Bosnia and Herzegovina, Croatia, Kosovo, Kyrgyzstan, Republika Srpska, Slovenia, West Bank and Gaza, and Zimbabwe); non-cash payment systems; and central bank policy instruments to promote and function in private sector money markets (Afghanistan and South Sudan).
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