Увійти

Готові списки джерел за темами / Customer privacy / Статті в журналах

Щоб переглянути інші типи публікацій з цієї теми, перейдіть за посиланням: Customer privacy.

Статті в журналах з теми "Customer privacy"

Автор: Grafiati

Опубліковано: 29 листопада 2022

Оновлено: 31 грудня 2022

Оформте джерело за APA, MLA, Chicago, Harvard та іншими стилями

Оберіть тип джерела:

Ознайомтеся з топ-50 статей у журналах для дослідження на тему "Customer privacy".

Біля кожної праці в переліку літератури доступна кнопка «Додати до бібліографії». Скористайтеся нею – і ми автоматично оформимо бібліографічне посилання на обрану працю в потрібному вам стилі цитування: APA, MLA, «Гарвард», «Чикаго», «Ванкувер» тощо.

Також ви можете завантажити повний текст наукової публікації у форматі «.pdf» та прочитати онлайн анотацію до роботи, якщо відповідні параметри наявні в метаданих.

Переглядайте статті в журналах для різних дисциплін та оформлюйте правильно вашу бібліографію.

1

Blight, Jim. "Customer privacy versus customer service." Information Security Technical Report 2, no. 1 (1997): 7–46. http://dx.doi.org/10.1016/s1363-4127(97)80880-1.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

2

Liu, Rong, Jiawei Yang, and Jifei Wu. "When Big Data Backfires: The Impact of a Perceived Privacy Breach by Pharmaceutical E-Retailers on Customer Boycott Intention in China." International Journal of Environmental Research and Public Health 19, no. 8 (2022): 4831. http://dx.doi.org/10.3390/ijerph19084831.

Повний текст джерела

Анотація:

The objective of this study was to explore the impact of a perceived privacy breach by pharmaceutical e-retailers on customer boycott intention, especially the mediating role of emotional violation and the moderating effect of customer previous trust. Data were collected via a questionnaire survey of 335 customers of pharmaceutical e-retailers from China. Our research results showed that a perceived privacy breach by a pharmaceutical e-retailer had no direct effect on customer boycott intention; a perceived privacy breach positively affected emotional violation; emotional violation led to cust

Стилі APA, Harvard, Vancouver, ISO та ін.

3

Shy, Oz, and Rune Stenbacka. "Customer Privacy and Competition." Journal of Economics & Management Strategy 25, no. 3 (2015): 539–62. http://dx.doi.org/10.1111/jems.12157.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

4

Mandal, Pratap Chandra. "Public Policy Issues and Technoethics in Marketing Research in the Digital Age." International Journal of Technoethics 12, no. 1 (2021): 75–86. http://dx.doi.org/10.4018/ijt.2021010105.

Повний текст джерела

Анотація:

Companies collect customer information in marketing research to understand customers and generate customer insights. Various public policy and ethical issues are associated with the process. The issues include intrusions on consumer privacy; misuse, misinterpretation, and misrepresentation of research findings; ethical and social dilemma in the collection of customer information; and ethical dilemma in generating customer insights through neuromarketing and its applications. In this digital age, it is easier to invade consumer privacy. Companies abide by the various laws and regulations enforc

Стилі APA, Harvard, Vancouver, ISO та ін.

5

Wijaya, Petra Surya Mega, and Ety Istriani. "PENGARUH FAKTOR-FAKTOR ANTESEDEN E-CUSTOMER SATISFACTION, E-CUSTOMER TRUST DAN COMPULSIVE BUYING PADA PEMBENTUKKAN E-CUSTOMER LOYALTY." Jurnal Manajemen 19, no. 1 (2017): 1. http://dx.doi.org/10.24912/jm.v19i1.101.

Повний текст джерела

Анотація:

Temuan dari penelitian diharapkan dapat memberikan masukan yang berharga pada pengembangan teori belanja online dan bagi perusahaan yang akan melakukan penjualan secara online. Penelitian ini mencoba untuk menggabungkan penelitian yang dilakukan oleh Wang dan Yang (2008), Eid (2011) dan Campbell (2013). Adapun variabel penelitian yang akan digunakan adalah e-customer loyalty, e- customer satisfaction, e-customer trust, compulsive buying, user interface quality, information quality, perceived security, perceived privacy, dan competent behavior. Rumusan masalah penelitian adalah (1) apakah e-cus

Стилі APA, Harvard, Vancouver, ISO та ін.

6

Martin, Kelly D., Abhishek Borah, and Robert W. Palmatier. "Data Privacy: Effects on Customer and Firm Performance." Journal of Marketing 81, no. 1 (2017): 36–58. http://dx.doi.org/10.1509/jm.15.0497.

Повний текст джерела

Анотація:

Although marketers increasingly rely on customer data, firms have little insight into the ramifications of such data use and do not know how to prevent negative effects. Data management efforts may heighten customers’ vulnerability worries or create real vulnerability. Using a conceptual framework grounded in gossip theory, the authors link customer vulnerability to negative performance effects. Three studies show that transparency and control in firms’ data management practices can suppress the negative effects of customer data vulnerability. Experimental manipulations reveal that mere access

Стилі APA, Harvard, Vancouver, ISO та ін.

7

Pradnyadewi, Luh Putu Ariestari, and IG A. K. Giantari. "Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty on Tokopedia Customers in Denpasar." European Journal of Business and Management Research 7, no. 2 (2022): 200–204. http://dx.doi.org/10.24018/ejbmr.2022.7.2.1297.

Повний текст джерела

Анотація:

The purpose of this study is to examine and explain the effect of e-service quality on customer satisfaction and customer loyalty to Tokopedia customers and the role of gender on this influence. This research was conducted in Denpasar City with 110 respondents. Data were collected through questionnaires and then analyzed using Structural Equation Model (SEM) using PLS (Partial Least Square) and MGS (Multi-Group Analysis) analysis techniques. The results of this study indicate that the dimensions of privacy, responsiveness, convenience, reliability, efficiency have a positive and significant ef

Стилі APA, Harvard, Vancouver, ISO та ін.

8

Mandal, Pratap Chandra. "Public Policy Issues in Direct and Digital Marketing – Concerns and Initiatives." International Journal of Public Administration in the Digital Age 6, no. 4 (2019): 54–71. http://dx.doi.org/10.4018/ijpada.2019100105.

Повний текст джерела

Анотація:

Companies require information about customers to understand them, know their preferences, and develop relationships with them. Companies employ a number of direct and digital marketing channels to collect information and intelligence about customers. Marketers adopt a number of unfair practices for collecting information through direct and digital marketing and this raises concerns about consumer privacy. The article discusses the various aspects of consumer privacy and the need for protecting consumer privacy. The article further focuses on the various regulations enforced by regulatory bodie

Стилі APA, Harvard, Vancouver, ISO та ін.

9

Top, Cemil, and Bayad Jamal Ali. "Customer satisfaction in online meeting platforms: Impact of efficiency, fulfillment, system availability, and privacy." Revista Amazonia Investiga 10, no. 38 (2021): 70–81. http://dx.doi.org/10.34069/ai/2021.38.02.7.

Повний текст джерела

Анотація:

As it is known business rely on the customers, which means the profitability of any company change depending on customer demand. Due to that, it is necessary to treat customers as the central factor of the market. In another meaning, Customer satisfaction is very important issue to a company’s business performance. In this regard, the purpose of this project was to determine the Impact of service quality on the customer satisfaction in the online meeting platforms. By means of service quality, we tested the impact of efficiency, fulfillment, system availability, and privacy on the customer sat

Стилі APA, Harvard, Vancouver, ISO та ін.

10

Mandal, Pratap Chandra. "Shifts in Customer Relationship." International Journal of Applied Management Theory and Research 4, no. 1 (2022): 1–19. http://dx.doi.org/10.4018/ijamtr.2022010102.

Повний текст джерела

Анотація:

Companies require building and maintaining customer relationships to achieve excellence in the digital age. Companies should be selective and should develop relationships with loyal and profitable customers and discourage unprofitable customers to continue doing business with them. Companies require developing interactive customer relationships which are mutually beneficial and understanding the growing importance of consumer-generated marketing in the digital age and online marketing domains in forming relationships. They should respect public policies like consumer security and privacy, have

Стилі APA, Harvard, Vancouver, ISO та ін.

11

Thaichon, Paramaporn, and Charles Jebarajakirthy. "Evaluating specific service quality aspects which impact on customers’ behavioural loyalty in high-tech internet services." Asia Pacific Journal of Marketing and Logistics 28, no. 1 (2015): 141–59. http://dx.doi.org/10.1108/apjml-02-2015-0027.

Повний текст джерела

Анотація:

Purpose – The purpose of this paper is to examine the influence of quality perception on customers’ repurchase behaviour in home internet services. Specifically, it was found that information quality, and privacy affected customers’ commitment and perceived value which were directly related to customer behavioural loyalty. Design/methodology/approach – In order to achieve the research objectives, a model is proposed. The literature review and formulation of hypotheses related to each construct are then discussed. An online survey was conducted. The final usable sample size was 2,059. Findings

Стилі APA, Harvard, Vancouver, ISO та ін.

12

Al-Jabri, Ibrahim M., Mustafa I. Eid, and Amer Abed. "The willingness to disclose personal information." Information & Computer Security 28, no. 2 (2019): 161–81. http://dx.doi.org/10.1108/ics-01-2018-0012.

Повний текст джерела

Анотація:

Purpose Customer privacy and security are major concerns. Online firms worldwide collect customer data for various reasons. This study aims to investigate factors that motivate and hinder a customer’s willingness to disclose personal information (WTD) to online firms on e-commerce websites. Design/methodology/approach Based on an extensive literature review, three sets of factors have been identified. These sets of factors are privacy concern, perceived disclosure benefits and privacy assurances. It is hypothesized that privacy concerns negatively affect the disclosure of personal information,

Стилі APA, Harvard, Vancouver, ISO та ін.

13

Noviryantika, Noviryantika. "DAMPAK LAYANAN INTERNET BANKING DALAM MENINGKATKAN KEPUASAN NASABAH." Jurnal Ekonomi Integra 9, no. 1 (2019): 031. http://dx.doi.org/10.51195/iga.v9i1.123.

Повний текст джерела

Анотація:

Internet banking is currently a method of providing banking services to its customers. PT. Bank Bukopin uses Internet Banking technology in an effort to provide satisfaction to its customers. The purpose of this study was to determine the effect of efficiency, fulfillment, system availability, privacy, responsiveness, compensation and contact on the quality of internet banking services on customer satisfaction. The independent variable is the quality of internet banking services using 7 variable dimensions, while the dependent variable is customer satisfaction. The data analysis method uses mu

Стилі APA, Harvard, Vancouver, ISO та ін.

14

Amora, Ivone Fradia, and Supriyanto Supriyanto. "Analysis of Electronic Channel Service Quality on Customer Satisfaction of Bank Syariah Indonesia (BSI) During the Covid-19 Pandemic." AL-ARBAH: Journal of Islamic Finance and Banking 3, no. 2 (2021): 159–74. http://dx.doi.org/10.21580/al-arbah.2021.3.2.10101.

Повний текст джерела

Анотація:

AbstractPurpose - This study aims to examine and analyze how the influence of Electronic Channel (E-Channel) service quality on customer satisfaction of Bank Syariah Indonesia.Method - The research uses a quantitative approach. The population used in this study is the customers of Bank Syariah Indonesia using E-Channel. With the number of samples in this study amounted to 100 respondents.Result - The variables of reliability, privacy and easy to use have a positive and significant effect on customer satisfaction. Meanwhile, the efficiency variable has a negative and significant effect on custo

Стилі APA, Harvard, Vancouver, ISO та ін.

15

Altobishi, Thabit, Gizem Erboz, and Szilard Podruzsik. "E-Banking Effects on Customer Satisfaction: The Survey on Clients in Jordan Banking Sector." International Journal of Marketing Studies 10, no. 2 (2018): 151. http://dx.doi.org/10.5539/ijms.v10n2p151.

Повний текст джерела

Анотація:

In general, the managers in financial organizations and institutions are willing to maintain customer satisfaction, in order to minimize their cost and strengthen their competitive advantage.In Jordan, most of the commercial banks offer their banking services electronically. Therefore, this research aims to investigate the effects of electronic banking services on customer satisfaction in the lights of survey questions asked to 175 clients in Jordan. The reviewed literature indicates that convenience, privacy, cost, ease of use, personalization and customization and security are six indicators

Стилі APA, Harvard, Vancouver, ISO та ін.

16

B., Kamaladevi, and Vanitha Mani M.R. "e-Shopping Experience in e-Tail Market." International Journal of Information Systems and Social Change 5, no. 2 (2014): 13–24. http://dx.doi.org/10.4018/ijissc.2014040102.

Повний текст джерела

Анотація:

Survival of fittest and fastest is the mantra of today's business game. In the modern e-Business era, the retailer must focus on the customer's e-Tailing experience to survive in the e-World. To focus an e-Customer's experience towards e-Tailing, the retailers should understand what “e-Tailing” actually means. e-Retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. e-Tailing can be referred as e-web store, e-Shop, e-Store, Internet shop, web-shop, web-store, online store, and virtual store. On th

Стилі APA, Harvard, Vancouver, ISO та ін.

17

Hoang Thi Bich, Chi, and Hanh Le Nhat. "Affective and Instrumental Commitment: A Special Reference to Self-Service Technologies in Domestic and Foreign Banks." Journal of Asian Business and Economic Studies 23, no. 02 (2016): 137–60. http://dx.doi.org/10.24311/jabes/2016.23.2.03.

Повний текст джерела

Анотація:

The current research investigates the effects of consumers’ perception (i.e. perceived usefulness, perceived convenience, and perceived security and privacy) of self-service banking technologies (SSBTs) on customer satisfaction, which in turn affects their affective and instrumental commitment toward banks. Based on the data collected from 176 domestic bank customers and 130 foreign bank customers in Vietnam, the current research examines and compares the proposed relationships across domestic and foreign banks. Its results indicate that, for the overall sample, perceived usefulness, perceived

Стилі APA, Harvard, Vancouver, ISO та ін.

18

Liyanaarachchi, Gajendra. "Online privacy as an integral component of strategy: allaying customer fears and building loyalty." Journal of Business Strategy 41, no. 5 (2020): 47–56. http://dx.doi.org/10.1108/jbs-09-2019-0183.

Повний текст джерела

Анотація:

Purpose This paper aims to demonstrate how building competency in privacy can be used to transform the corporate strategy to generate a sustainable competitive advantage. A novel framework is presented as a guide to redesigning strategy by striking a balance between customer expectation and organizational objectives. In doing so, the paper offers four possible outcomes of accommodation, accumulation, association and affiliation, providing illustrations to each scenario for strategy formulation. Design/methodology/approach The relationship between privacy paradox and corporate strategy was exam

Стилі APA, Harvard, Vancouver, ISO та ін.

19

Rust, R. T., P. K. Kannan, and N. Peng. "The Customer Economics of Internet Privacy." Journal of the Academy of Marketing Science 30, no. 4 (2002): 455–64. http://dx.doi.org/10.1177/009207002236917.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

20

Desai, Mayur S., Thomas C. Richards, and Kiran J. Desai. "E‐commerce policies and customer privacy." Information Management & Computer Security 11, no. 1 (2003): 19–27. http://dx.doi.org/10.1108/09685220310463696.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

21

Mundy, Darren P. "Customer privacy on UK healthcare websites." Medical Informatics and the Internet in Medicine 31, no. 3 (2006): 175–93. http://dx.doi.org/10.1080/14639230600804820.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

22

Quach, Sara, Wei Shao, Mitchell Ross, and Park Thaichon. "Customer engagement and co-created value in social media." Marketing Intelligence & Planning 38, no. 6 (2019): 730–44. http://dx.doi.org/10.1108/mip-04-2019-0218.

Повний текст джерела

Анотація:

Purpose The purpose of this paper is to understand the relationship between customer participation, co-created value and customer engagement as well as customer motivation involved in this process. Design/methodology/approach Respondents were randomly exposed to one of the six types of social media scenarios. A total of 181 respondents were drawn from an MTurk opt-in survey panel of individuals who resided in America and were over the age of 18 years. Findings Overall, the results of this study showed that as the level of customer participation increased, the level of co-created value decrease

Стилі APA, Harvard, Vancouver, ISO та ін.

23

Deni Ardiansyah and Lies Handrijaningsih. "The Impact Of E-Service Quality To Wards Customre Satisfaction On The User Of Internet Banking In PT. Bank Rakyat Indonesia Tbk (Persero)." International Journal of Science, Technology & Management 2, no. 4 (2021): 1415–22. http://dx.doi.org/10.46729/ijstm.v2i4.254.

Повний текст джерела

Анотація:

This research aims to analyze the impact of electronic service quality which consists of efficiency, fulfillment, reliability, privacy, responsiveness, contact, and compensation towards the customer satisfaction on the user of internet banking in PT Bank Rakyat Indonesia, Persero. Customer satisfaction is an urgent matter in banking and is one of the company duty to create that satisfaction out of every single service provided. The sample used in this research are respondents which are customers who use internet banking service from BRI. The data used in this research is primary data collected

Стилі APA, Harvard, Vancouver, ISO та ін.

24

Torrens, Marc, and Amir Tabakovic. "A Banking Platform to Leverage Data Driven Marketing with Machine Learning." Entropy 24, no. 3 (2022): 347. http://dx.doi.org/10.3390/e24030347.

Повний текст джерела

Анотація:

Payment data is one of the most valuable assets that retail banks can leverage as the major competitive advantage with respect to new entrants such as Fintech companies or giant internet companies. In marketing, the value behind data relates to the power of encoding customer preferences: the better you know your customer, the better your marketing strategy. In this paper, we present a B2B2C lead generation application based on payment transaction data within the online banking system. In this approach, the bank is an intermediary between its private customers and merchants. The bank uses its c

Стилі APA, Harvard, Vancouver, ISO та ін.

25

Kurniawan, Yoga, and Afrida Putritama. "CUSTOMERS’ SATISFACTION FACTORS OF ONLINE TRANSPORTATION SERVICES." Nominal: Barometer Riset Akuntansi dan Manajemen 9, no. 2 (2020): 13–32. http://dx.doi.org/10.21831/nominal.v9i2.29739.

Повний текст джерела

Анотація:

Abstract: Customers’ Satisfaction Factors of Online Transportation Service. The purpose of this study is to determine the effect of quality of information system, quality of service, perceived security and perceived privacy on customer satisfaction in using online motorcycle transportation. This research is a survey based research with quantitative approach. The populations in this study are all users of Grab online motorcycle transportation services in Special Region of Yogyakarta. Sampling technique in this study used purposive sampling (non-probability sampling) with a total sample of 162 p

Стилі APA, Harvard, Vancouver, ISO та ін.

26

Et.al, Jacinda Sukendia, Nanang Harianto. "The Impact of E-Service Quality On Customer Engagement, Customer Experience and Customer Loyalty in B2c E-Commerce." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (2021): 3170–84. http://dx.doi.org/10.17762/turcomat.v12i3.1556.

Повний текст джерела

Анотація:

The purpose of this research is to examine the correlation of e-service quality, customers’ experience, customers’ engagement, and customers’ loyalty within B2C e-commerce. This paper describes a theoretical model for investigating the main dimension that influences on e-service context for loyalty: website design, fulfillment/reliability, customer service and security/privacy. Survey data were collected from 205 respondents who had made transactions through B2C e-commerce website in the last six months. The partial least squares technique was applied to test the research model. Based on the t

Стилі APA, Harvard, Vancouver, ISO та ін.

27

Smith, Alan D. "Exploring the Inherent Growth of e-Tailing via e-Personalization and Technological Innovations." International Journal of Innovation in the Digital Economy 8, no. 1 (2017): 19–46. http://dx.doi.org/10.4018/ijide.2017010102.

Повний текст джерела

Анотація:

It is the hope of essentially all e-tailers to deliver personalized and real-time communications to customers that are tailored to their interests, preferences, based on big data mining that customers will value over privacy concerns. The technology (e.g., interaction data from segmentation marketing, transactions data, and sophisticated analytics) should optimize the customer's journey through the array of brands via unique identifiers from customer's profiles that provide enrichment, not just enlargement, of each brand's value proposition. These interactions can vary from simple transactiona

Стилі APA, Harvard, Vancouver, ISO та ін.

28

Chang, Tao-Ku, and Fu-Hao Yeh. "Using the Same PayWord Chains Associated with a Single Account from Multiple Mobile Devices." Wireless Communications and Mobile Computing 2020 (November 20, 2020): 1–6. http://dx.doi.org/10.1155/2020/8882655.

Повний текст джерела

Анотація:

Customer awareness and interest in mobile payments are increasing. However, security and privacy risks remain major barriers to their adoption, with customers worrying about their personal data being hacked or intercepted. In this paper, we present the design of a secure scheme for mobile payments that can guarantee mutual nonrepudiation between the customer, merchant, and banker. A customer can use the proposed scheme to make a payment with the same PayWord chains of a single account from multiple devices.

Стилі APA, Harvard, Vancouver, ISO та ін.

29

Juárez-Lóopez, Berenice, and Grace Aileen Ruiz-Santoyo. "Factors That Influence Consumer Loyalty of Services Acquired via the Internet in Mexico." Journal of Electronic Commerce in Organizations 17, no. 4 (2019): 16–29. http://dx.doi.org/10.4018/jeco.2019100102.

Повний текст джерела

Анотація:

Electronic commerce has grown in recent years, which has allowed online companies to get closer to their customers. The challenge is to satisfy buyers and maintain their loyalty. This article proposes an empirical model that contributes to formulating strategies to increase customer loyalty, based on the study of satisfaction, fulfillment, and privacy. This study presents a quantitative methodology, with a causal scope and cross section. A model of structural equations was applied to analyze data from a sample of 384 online buyers of electronic travel services in the Mexican context. The resul

Стилі APA, Harvard, Vancouver, ISO та ін.

30

Braeken, An, Pardeep Kumar, and Andrew Martin. "Efficient and Privacy-Preserving Data Aggregation and Dynamic Billing in Smart Grid Metering Networks." Energies 11, no. 8 (2018): 2085. http://dx.doi.org/10.3390/en11082085.

Повний текст джерела

Анотація:

The smart grid enables convenient data collection between smart meters and operation centers via data concentrators. However, it presents security and privacy issues for the customer. For instance, a malicious data concentrator cannot only use consumption data for malicious purposes but also can reveal life patterns of the customers. Recently, several methods in different groups (e.g., secure data aggregation, etc.) have been proposed to collect the consumption usage in a privacy-preserving manner. Nevertheless, most of the schemes either introduce computational complexities in data aggregatio

Стилі APA, Harvard, Vancouver, ISO та ін.

31

Foulkes, Timothy. "Speech privacy in customer service call centers." Journal of the Acoustical Society of America 118, no. 3 (2005): 1855. http://dx.doi.org/10.1121/1.4778784.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

32

Lawler, James P. "Customer Loyalty and Privacy on the Web." Journal of Internet Commerce 2, no. 1 (2003): 89–105. http://dx.doi.org/10.1300/j179v02n01_07.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

33

Hakim, Rachman, and Kiptiyah Kiptiyah. "PENGARUH LAYANAN POS GIRO MOBILE TERHADAP KEPUASAN PELANGGAN PT. POS INDONESIA (PERSERO) KABUPATEN PAMEKASAN." YOS SOEDARSO ECONOMICS JOURNAL 3, no. 1 (2021): 35–52. http://dx.doi.org/10.53027/yej.v3i1.201.

Повний текст джерела

Анотація:

This study aims to determine the effect of the mobile giro post service on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. The research sample used 83 respondents. The method used in this research is quantitative method. The results showed that the variables efficiency, reliability, fulfillment and privacy together had an effect on customer satisfaction at PT. Pos Indonesia (Persero) Pamekasan. As for the results of the t test calculation, the efficiency, reliability and fulfillment variables have no effect on the customer satisfaction variable. Meanwhile, the privacy variable

Стилі APA, Harvard, Vancouver, ISO та ін.

34

Pugh, Harrison B., Michael K. Brady, and Lucas M. Hopkins. "A Customer Scorned." Journal of Service Research 21, no. 2 (2018): 219–34. http://dx.doi.org/10.1177/1094670517746777.

Повний текст джерела

Анотація:

This research examines the implications of manager reprimands of frontline employees following a service failure incident. Drawing upon social exchange theory and looking at both customer and employee reactions, three studies find that customers are more satisfied with failed service encounters when they are aware the employee was reprimanded. This effect is on par with other types of service recoveries, mediated by deontic justice perceptions and moderated by the customer’s just-world beliefs, such that high believers are more satisfied than low believers when they are told about an employee’

Стилі APA, Harvard, Vancouver, ISO та ін.

35

Mandal, Pratap Chandra. "Ethical Issues and Concerns in Collection of Marketing Information and Marketing Intelligence." International Journal of Business Intelligence Research 10, no. 2 (2019): 16–28. http://dx.doi.org/10.4018/ijbir.2019070102.

Повний текст джерела

Анотація:

Companies require capturing relevant marketing information and marketing intelligence about customers to understand their requirements, formulate marketing strategies, serve them better, and develop customer relationships. Sometimes, it is difficult to collect information because individuals hesitate to share personal information due to a number of reasons. They worry about the manner in which companies use the shared information, and the safety, security, and privacy of the information. The article discusses the sensitive issues of intrusion of privacy of customers, the ethics involved, the r

Стилі APA, Harvard, Vancouver, ISO та ін.

36

Sopran, Cepi, Ambar Lukitaningsih, and Nonik Kusuma Ningrum. "PENGARUH WEBSITE DESIGN, CUSTOMER SERVICE, SECURITY PRIVACY TERHADAP OVERALL E-SERVICE QUALITY (Studi Kasus Pada Pengguna Shopee Yogyakarta)." JBE (Jurnal Bingkai Ekonomi) 7, no. 1 (2021): 42–55. http://dx.doi.org/10.54066/jbe.v7i1.120.

Повний текст джерела

Анотація:

Penelitian ini bertujuan untuk menjelaskan pengaruh Web Design, Customer Service Dan Security Privacy Terhadap Overall E-Service Quality. Penelitian ini menggunakan empat variabel yaitu Web Design, Customer Service Dan Security Privacy sebagai variabel bebas dan Overall E-Service Quality sebagai variable terikat. Populasi pada penelitian ini adalah yang membeli di Shopee minimal (satu) kaIi. Metode pengambilan sampel menggunakan purposive sampling dengan pengumpulan data menggunakan kuesioner. Hasil penelitian menunjukkan bahwa secara parsial Web Design berpengaruh positif signifikan terhadap

Стилі APA, Harvard, Vancouver, ISO та ін.

37

Guo, Hong Liang, and He Long Yu. "Position Mobil Information Encryption Algorithm Based on Key Attributes of Reduced Rank Agent under Cloud Storage." Advanced Materials Research 989-994 (July 2014): 2008–11. http://dx.doi.org/10.4028/www.scientific.net/amr.989-994.2008.

Повний текст джерела

Анотація:

The location mobile social networks information privacy protection under the environment of cloud storage and data security of encryption is researched, the traditional data encryption to rank has higher in the length of ciphertext and private key attributes of large matrix, it defines the length of ciphertext data on customer privacy private property and it cannot be revoked. The encryption complexity and security are not good. An improved encryption algorithm based on key attributes of reduced rank agent is proposed, the proxy ReEncryption technology is taken, the ReEncrypt decryption scheme

Стилі APA, Harvard, Vancouver, ISO та ін.

38

Masyhuri, Muhammad. "Key Drivers of Customer Satisfaction on the E-Commerce Business." East Asian Journal of Multidisciplinary Research 1, no. 4 (2022): 657–70. http://dx.doi.org/10.55927/eajmr.v1i4.405.

Повний текст джерела

Анотація:

To survive in the e-retail business, current online retailers should compete with others to retain their customers. Tremendous efforts are required to meet the expectations of demanding online customers. This means that online businesses should understand what key factors determine customer satisfaction to survive in the current e-commerce business. The aim of this paper is to analyze the key factors of customer satisfaction for e-commerce companies. The methodology of this study is based on the work of (Yoon, 2007), which consists of customer service, fulfilment/reliability, ease of use, prod

Стилі APA, Harvard, Vancouver, ISO та ін.

39

Adhani, Rizki, and RR Yulianti Prihatiningrum. "Determinan Kepuasan, Kepercayaan dan Loyalitas Pelanggan UKM Sasirangan Melalui Media Sosial Instagram (Studi Pada Pelanggan yang merupakan Followers/Pengikut Kasasiur_Banjar )." Jurnal Riset Inspirasi Manajemen dan Kewirausahaan 5, no. 1 (2021): 14–30. http://dx.doi.org/10.35130/jrimk.v5i1.99.

Повний текст джерела

Анотація:

This study aims to analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Price (X4) on Satisfaction (Y1), analyze the influence of User Interface Quality (X1), Information Quality (X2), Privacy Perception (X3) and Satisfaction (Y1) on Trust (Y2) and analyze the influence of Satisfaction (Y1) and Trust (Y2) on Customer Loyalty (Y3).This research is a quantitative study using a survey approach. This research method uses a questionnaire with 150 respondents who are Instagram followers with kasasiur_banjar accounts. In this study using the Non

Стилі APA, Harvard, Vancouver, ISO та ін.

40

Pu, Qiyao, Jagdip Singh, Satish Nambisan, Sunita Sah, and Timothy Summers. "Privacy and Personalization Strategies for Winning Customer Trust and Promoting Customer Engagement." Academy of Management Proceedings 2020, no. 1 (2020): 18337. http://dx.doi.org/10.5465/ambpp.2020.18337abstract.

Повний текст джерела

Стилі APA, Harvard, Vancouver, ISO та ін.

41

Lambillotte, Laetitia, Yakov Bart, and Ingrid Poncin. "When Does Information Transparency Reduce Downside of Personalization? Role of Need for Cognition and Perceived Control." Journal of Interactive Marketing 57, no. 3 (2022): 393–420. http://dx.doi.org/10.1177/10949968221095557.

Повний текст джерела

Анотація:

Companies increasingly use personalization to offer a better experience to their customers. Online personalization enables them to learn from customers’ data and adapt their website content accordingly. Although customers may value personalization, it may also trigger privacy concerns. In this context, both regulators and firms need a better understanding of the process underlying the effect of personalization on privacy concerns, as well as the role of information transparency in this process. Drawing on signaling theory, the authors propose how perceived control may mediate the negative impa

Стилі APA, Harvard, Vancouver, ISO та ін.

42

Vun, Albert Chong Yan, Amran Harun, Jaratin Lily, and Charlie Albert Lasuin. "Service Quality and Customer Loyalty." International Journal of Online Marketing 3, no. 2 (2013): 1–19. http://dx.doi.org/10.4018/ijom.2013040101.

Повний текст джерела

Анотація:

The study of e-consumer behavior is getting more attention in e-commerce related literature. Acknowledging the importance of e-commerce, this study aims to investigate the influence of e-service quality dimensions (efficiency, requirement fulfilment, accessibility, privacy and responsiveness) on customer satisfaction and customer loyalty as well as to understand the mediating effect of customer satisfaction on e-service quality and customer loyalty. The study employed survey strategy using a self-administered questionnaire with professionals working in different industries and business setting

Стилі APA, Harvard, Vancouver, ISO та ін.

43

Al-Bashayreh, Mahmood, Dmaithan Almajali, Manaf Al-Okaily, Ra’ed Masa’deh, and Ahmad Samed Al-Adwan. "Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction." Sustainability 14, no. 19 (2022): 12310. http://dx.doi.org/10.3390/su141912310.

Повний текст джерела

Анотація:

This study evaluated the relationships among variables in electronic customer relationship management (e-CRM) success. The purpose of this paper is to examine the effect of technological readiness, privacy, COVID-19, customer pressure, trust, level of service quality, and customer satisfaction. Quantitative research methods were applied in examining the causal associations among the primary variables of the study. We used a sample approach called purposive sampling. Data was obtained from 390 completed questionnaires collected from employees, who took part in CRM technology activities, working

Стилі APA, Harvard, Vancouver, ISO та ін.

44

Konalingam, Kajenthiran, Umanakenan Ratnam, Achchuthan Sivapalan, and Miresh Naveen. "Enhancing Customer Loyalty Through E-Banking Practices." Business Management and Strategy 8, no. 2 (2017): 45. http://dx.doi.org/10.5296/bms.v8i2.12054.

Повний текст джерела

Анотація:

Enhancing customer loyalty serves as a basic strategy for gaining competitive advantage in the banking industry and enables bankers to make a loyal customer base. The purpose of this work is to propose and empirically investigate a comprehensive mechanism for enhancing customer loyalty to banks via e-banking practices. A questionnaire derived from previous studies and the relevant literature was completed by 472 bank customers in Jaffna city, Sri Lanka. Multiple regression analysis was performed to test hypotheses. The results indicated that customer loyalty was influenced by content & web

Стилі APA, Harvard, Vancouver, ISO та ін.

45

Mandal, Pratap Chandra. "Information and Intelligence in Direct Marketing." International Journal of Technology Diffusion 13, no. 1 (2022): 1–17. http://dx.doi.org/10.4018/ijtd.307149.

Повний текст джерела

Анотація:

Companies require collecting information and generating intelligence about their customers to attract, influence, and to develop relationships with them. Companies employ direct marketing channels for collecting information from customers. Although collection of information through direct marketing results in authentic information, it raises concerns about the different unfair practices followed by direct marketers. The study discusses about unfair practices adopted by direct marketers in collection of information, the issues of invasion of privacy and security of individuals, and the need for

Стилі APA, Harvard, Vancouver, ISO та ін.

46

Pi, Shih Ming. "Customer Satisfaction of Online Music Services in Taiwan." Key Engineering Materials 474-476 (April 2011): 1652–56. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1652.

Повний текст джерела

Анотація:

Many products selling on the Internet channel include music, which also sells in brick and mortar stores and in online stores, developed from digitalized music. This study attempts to explore which influence among the service quality, content quality, and the website service quality affects the paying customers’ satisfaction, and studies the relationship of customer satisfaction and customer loyalty. Further, the study probes the factors of customer relationship management. The research framework is based on the customer relationship management of digital content industry model. Results reveal

Стилі APA, Harvard, Vancouver, ISO та ін.

47

Khatoon, Sadia, Xu Zhengliang, and Hamid Hussain. "The Mediating Effect of Customer Satisfaction on the Relationship Between Electronic Banking Service Quality and Customer Purchase Intention: Evidence From the Qatar Banking Sector." SAGE Open 10, no. 2 (2020): 215824402093588. http://dx.doi.org/10.1177/2158244020935887.

Повний текст джерела

Анотація:

This study investigates the relationship between the dimensions of electronic (E)-banking service quality and customer purchasing intentions with the mediating role of customer satisfaction. Data were collected from employees and customers, working in different banks of Qatar through a validated closed-ended questionnaire from a sample of 235. Correlation analysis and regression analysis were implied to the obtained data to test the study hypothesis, and the report provided accurate results as per our expectations. The results of the study indicate that reliability, efficiency, responsiveness,

Стилі APA, Harvard, Vancouver, ISO та ін.

48

Narteh, Bedman. "Perceived service quality and satisfaction of self-service technology." International Journal of Quality & Reliability Management 32, no. 4 (2015): 361–80. http://dx.doi.org/10.1108/ijqrm-08-2012-0113.

Повний текст джерела

Анотація:

Purpose – The purpose of this paper is to propose and investigate the dimensions of automated teller machine (ATM) service quality and their relationship with customer satisfaction in the retail banking sector. Design/methodology/approach – A structured questionnaire gleaned from the literature was used to collect data from 530 ATM customers of 15 banks in Ghana. Descriptive statistics, confirmatory factor analysis were used to identify the dimensions of ATM service quality and their relationship with customer satisfaction. Findings – The study found convenience, reliability, ease of use, priv

Стилі APA, Harvard, Vancouver, ISO та ін.

49

Jäppinen, Pekka, Mika Yrjölä, and Jari Porras. "Privacy conscious architecture for personal information transfer from a personal trusted device to an HTTP based service." Journal of Communications Software and Systems 1, no. 2 (2017): 107. http://dx.doi.org/10.24138/jcomss.v1i2.308.

Повний текст джерела

Анотація:

Modern services request personal information from their customers. The personal information is not needed onlyfor identifying the customer but also for customising the service for each customer. In this paper we first analyse the existing approaches for personal information handling and point out their weaknesses. We desribe an architecture for the delivery of personal information from the customer to the HTTP based service in the Internet. For personal information storing our architecture relies on a mobile device, such as a customer’s mobile phone. The access of the service is conducted with

Стилі APA, Harvard, Vancouver, ISO та ін.

50

Jenneboer, Liss, Carolina Herrando, and Efthymios Constantinides. "The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review." Journal of Theoretical and Applied Electronic Commerce Research 17, no. 1 (2022): 212–29. http://dx.doi.org/10.3390/jtaer17010011.

Повний текст джерела

Анотація:

More and more companies have implemented chatbots on their websites to provide support to their visitors on a 24/7 basis. The new customer wants to spend less and less time and therefore expects to reach a company anytime and anywhere, regardless of time, location, and channel. This study provides insight into the influence of chatbots on customer loyalty. System quality, service quality, and information quality are crucial dimensions that a chatbot must meet to give a good customer experience. To make a chatbot more personal, companies can alter the language style. Human-like chatbots lead to

Стилі APA, Harvard, Vancouver, ISO та ін.

Ми пропонуємо знижки на всі преміум-плани для авторів, чиї праці увійшли до тематичних добірок літератури. Зв'яжіться з нами, щоб отримати унікальний промокод!