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1
Baines, Tim, Howard Lightfoot, and Palie Smart. "Servitization within manufacturing." Journal of Manufacturing Technology Management 22, no. 7 (September 11, 2011): 947–54. http://dx.doi.org/10.1108/17410381111160988.
2
Wang, Xueyuan, Meixin He, and Mingxing Chen. "Research on service management of manufacturing enterprises based on quality housing." MATEC Web of Conferences 336 (2021): 09012. http://dx.doi.org/10.1051/matecconf/202133609012.
Анотація:
Based on house of quality concept, the relation between servitization strategy and strategic elements were confirmed through grey relational analysis method. Accordingly, the specific elements characteristics of manufacturing enterprise management core - talents & team and relationship, knowledge resources and flowing, information infrastructure and treatment methods, and organization structure and management were illustrated in three servitization stages - product servitization enlarging, servitization capability continuously improving and servitization integration and innovation. According to elements characteristics, the strategic targets for different servitization stages were brought forward, and four strategic elements specific managing methods were further offered for different servitization stages. The research can offer decision references for manufacturing enterprise to confirm element character and servitization stage, and give effective support to confirm management key points and methods of servitization in manufacturing enterprises at different stages.
3
Sholihah, Mar’atus, Tatsuru Maezono, Yuya Mitake, and Yoshiki Shimomura. "Formulating Service-Oriented Strategies for Servitization of Manufacturing Companies." Sustainability 12, no. 22 (November 19, 2020): 9657. http://dx.doi.org/10.3390/su12229657.
Анотація:
Servitization requires the acquisition and development of service-oriented capabilities. Research has contributed considerably to the investigation of the necessary capabilities for successful servitization and the introduction of numerous service-based capabilities. However, previous studies typically focus on proposing a general set of capabilities or processes for servitization. There is limited knowledge of how a manufacturing company can identify the necessary capabilities and plan the corresponding development actions following its servitization context. Through two phases of a case study, this research proposes a service-oriented strategy formulation method. The method supports the analysis of manufacturing companies’ servitization contexts that lead to appropriate identification of the necessary capabilities for successful servitization. This method further guides the formulation of service-oriented strategies as the strategic logic in how manufacturing companies implement servitization, including the corresponding actions to develop the required capabilities. Finally, the application in a Japanese office machinery manufacturer illustrates the applicability and usability of the proposed method in facilitating the formulation of service-oriented strategies for the servitization of manufacturing companies.
4
Baines, T. S., H. W. Lightfoot, O. Benedettini, and J. M. Kay. "The servitization of manufacturing." Journal of Manufacturing Technology Management 20, no. 5 (June 5, 2009): 547–67. http://dx.doi.org/10.1108/17410380910960984.
5
Lightfoot, Howard, Tim Baines, and Palie Smart. "The servitization of manufacturing." International Journal of Operations & Production Management 33, no. 11/12 (November 11, 2013): 1408–34. http://dx.doi.org/10.1108/ijopm-07-2010-0196.
6
Song, Linshu, Hao Wang, Weiming Song, and Chao Yang. "Empirical Analysis of Influence of Furniture Manufacturing Servitization on Industry Performance Based on Big Data." Scientific Programming 2022 (May 9, 2022): 1–7. http://dx.doi.org/10.1155/2022/7115035.
Анотація:
In the era of big data, the furniture manufacturing industry takes digitization and intelligence as its core, and its servitization degree is constantly improving. In this paper, based on input-output table data from major manufacturing countries throughout the world in the period 2000–2014, this study empirically analyzes the impact of servitization on the industrial performance and productivity of the furniture manufacturing industry and finds that servitization level of the global furniture industry is about 20%, showing small growth in the sample period. Developed countries are in the leading position in the process of servitization strategy, and the servitization level among countries is gradually converging. Furniture manufacturing industry does not show a servitization dilemma, and servitization has a positive impact on industry performance and total factor productivity.
7
Hu, Yuanhong, Sheng Sun, Min Jiang, and Yixin Dai. "Research on the promoting effect of servitization on export technological sophistication of manufacturing enterprises." PLOS ONE 16, no. 8 (August 31, 2021): e0255891. http://dx.doi.org/10.1371/journal.pone.0255891.
Анотація:
Based on multiple micro databases involving Chinese manufacturing enterprises and World Input-Output Database, this article investigates the impact of China’s manufacturing servitization on export technological sophistication from 2000 to 2010. The results show that manufacturing servitization has an inverted U-shaped impact on export technological sophistication. From the perspective of heterogeneity at the enterprise level and industry level, manufacturing servitization has an inverted U-shaped impact on export technological sophistication for mixed trade enterprises, central and western located enterprises, domestic and foreign enterprises, and knowledge-intensive industries, the nonlinear impact is in the promotion range. Besides, manufacturing servitization with domestic and foreign service input source has an inverted U-shaped impact on export technological sophistication, manufacturing servitization with the domestic consumption-oriented service input source and foreign production-oriented service input source have a promoting effect. Servitization with financial industry and technical research and development service source has a promoting effect, while servitization with transportation service input source has an inverted U-shaped effect. Overall global value chain participation level and simple global value chain participation have a positive moderating effect on the impact, especially for enterprises with lower production efficiency. Mechanism analysis confirms that the "spillover" effect and "cost" effect are important channels for manufacturing servitization to promote export technological sophistication.
8
Zhang, Jingsi, Liangqun Qi, Chengdong Wang, and Xichen Lyu. "The impact of servitization on the environmental and social performance in manufacturing firms." Journal of Manufacturing Technology Management 33, no. 3 (December 20, 2021): 425–47. http://dx.doi.org/10.1108/jmtm-11-2020-0451.
Анотація:
PurposeThis study aims to examine how servitization affects the environmental and social performance of manufacturing firms.Design/methodology/approachThe hypotheses are tested using fixed-effect panel models based on secondary data of 1,413 manufacturing firms publicly listed in the USA.FindingsResults show that servitization is positively related to the social performance of manufacturing firms; this positive relationship is more prominent under high levels of human resource slack. However, the impact of servitization on environmental performance depends on the level of absorptive capacity and human resource slack. Servitization improves environmental performance under high levels of absorptive capacity and human resource slack, while this positive impact is insignificant under low levels of absorptive capacity and human resource slack.Research limitations/implicationsThe study focuses on the degree (depth) of servitization but ignores the scope of services provided by manufacturing firms (breadth of servitization).Practical implicationsThis research suggests that servitization is an effective way of achieving simultaneous improvements in environmental and social performance. However, high levels of absorptive capacity and human resource slack are needed to achieve this goal.Originality/valueThis study contributes to the servitization literature by demonstrating the environmental and social sustainability benefits of servitization. The findings also highlight the crucial role of absorptive capacity and human resource slack on improving environmental and social performance through servitization.
9
Martín-Peña, María-Luz, José-María Sánchez-López, and Eloísa Díaz-Garrido. "Servitization and digitalization in manufacturing: the influence on firm performance." Journal of Business & Industrial Marketing 35, no. 3 (August 12, 2019): 564–74. http://dx.doi.org/10.1108/jbim-12-2018-0400.
Анотація:
Purpose This paper aims to present a comprehensive framework that integrates the emerging trends of servitization and digitalization in manufacturing. The influence between digitalization and servitization is defined and quantified. Their contribution to firm performance is analyzed. Design/methodology/approach This paper presents a theoretical model that captures the relationships between the analyzed variables. Drawing on the Spanish Business Strategy Survey, hypothesis testing is conducted using data on 828 Spanish industrial firms. Linear regression models are built to capture the effect of each variable on firm performance and the type of interaction between the variables. Findings Servitization and digitalization are positively related to firm performance. Digitalization positively mediates the relationship between servitization and firm performance. The mediating effect of digitalization contributes to differentiating between the direct and indirect effects of servitization on firm performance. Practical implications The paper provides a useful analysis framework for firms to evaluate servitization and digitalization as success strategies. It is proposed that firms must simultaneously commit to digital transformation and the incorporation of services to create value, especially in business-to-business settings. Servitization and digitalization interact to exert a greater influence on performance. Originality/value The paper contributes to the theory on service strategy by providing an analysis model that includes digitalization as a mediator of the relationship between servitization and firm performance. Digitalization may provide a mechanism to unlock the benefits of servitization and thereby enhance firm performance.
10
Shen, Lei, Cong Sun, and Muhammad Ali. "Role of Servitization, Digitalization, and Innovation Performance in Manufacturing Enterprises." Sustainability 13, no. 17 (September 2, 2021): 9878. http://dx.doi.org/10.3390/su13179878.
Анотація:
The structure of the manufacturing industry has forced manufacturing companies to understand the importance of digitalization and servitization transformation, in terms of production and R&D. In this study, we examine the relationship between servitization, digitization, and enterprise innovation performance through the lens of dynamic capabilities within enterprises. We also discuss the impact of the transformation servitization strategy on business innovation, and the mechanisms by which it impacts business innovation performance. The study’s findings indicate that servitization significantly contributes to innovation performance, and digitalization acts as a mediating mechanism between the proposed relationships. Thus, this article argues for the integration and growth of servitization and digitization.
11
Baines, Tim, and Howard W. Lightfoot. "Servitization of the manufacturing firm." International Journal of Operations & Production Management 34, no. 1 (December 20, 2013): 2–35. http://dx.doi.org/10.1108/ijopm-02-2012-0086.
12
Kozłowska, Justyna. "Servitization of manufacturing: survey in the Polish machinery sector." Engineering Management in Production and Services 12, no. 1 (May 10, 2020): 20–33. http://dx.doi.org/10.2478/emj-2020-0002.
Анотація:
AbstractServitization in developed countries is an increasingly popular strategy for building a competitive advantage. Its level varies depending on different market conditions as well as between sectors. The Polish economy is that of a developed country, but still, its level of development is slightly lower compared to the most developed countries. The current state of knowledge indicates that the machinery manufacturing sector usually characterises the highest level of servitization in comparison to other manufacturing sectors. To the author’s knowledge, no study on the servitization of Polish manufacturing companies has been conducted. Therefore, the main objective of this paper is to fill the gap by analysing and evaluating the level of servitization in manufacturing companies operating in the Polish market. Aiming to assess whether the Polish manufacturers follow the global trends of servitization, the questionnaire survey was conducted with 150 machinery manufacturers operating in the Polish market. The survey was performed using the Computer-Assisted Telephone Interviewing (CATI) technique between May and July of 2018. The results showed that in surveyed companies, the level of servitization, which was assessed based on a range of the most frequently provided services, was rather low. Although most manufacturers offer services to their customers, these services mostly support their products, and the revenue derived from the services constitutes a comparatively small part of the company’s total revenue. This paper makes two types of contribution to the development of research in the field of servitization. First, the study on the servitization of the Polish manufacturing companies revealed that in a country with the well-developed economy, industrial enterprises still rely on manufacturing rather than service delivery. And the potential for services is not yet recognised. Secondly, the original model for classifying the level of product and service integration in the activity of a manufacturing company is proposed. The model requires empirical verification and further studies. Nevertheless, it stands for a theoretical contribution to the research field of servitization.
13
Sousa, Rui, and Giovani J. C. da Silveira. "Capability antecedents and performance outcomes of servitization." International Journal of Operations & Production Management 37, no. 4 (April 3, 2017): 444–67. http://dx.doi.org/10.1108/ijopm-11-2015-0696.
Анотація:
Purpose The purpose of this paper is to theoretically articulate and empirically test an integrated model of capability antecedents and performance outcomes of servitization strategies. The authors characterize servitization strategies based on the offering of two types of services: basic services (BAS) and advanced services (ADS). Design/methodology/approach Hypotheses are tested based on statistical analyses of a large survey of manufacturers from different countries and sectors. Findings The authors find that manufacturing capabilities associate with the provision of BAS, while service capabilities associate with both BAS and ADS; BAS do not impact financial performance, but support the offering of ADS; there seem to be naturally occurring servitization trajectories involving the gradual development of balanced levels of BAS and ADS and adequate levels of manufacturing and service capabilities. Research limitations/implications The findings on servitization trajectories are based on the observation of manufacturing business units at different stages of servitization (cross-sectional data). Practical implications Manufacturers wishing to servitize should distinguish between BAS and ADS and deploy a balanced adoption of BAS and ADS, using BAS as a platform. This should be accompanied with the building of appropriate capabilities. Originality/value This is one of the first studies to show an explicit link between different servitization strategies, capabilities, and servitization maturity. It provides new insights into the servitization paradox and servitization trajectories.
14
Leoni, Luna. "Servitization strategy adoption: evidence from Italian manufacturing firms." EuroMed Journal of Business 14, no. 2 (July 1, 2019): 123–36. http://dx.doi.org/10.1108/emjb-11-2018-0073.
Анотація:
Purpose Despite the widespread application and implementation of servitization strategy by manufacturing firms worldwide, little attention has been devoted to its adoption by European-Mediterranean countries, such as Italy. Thus, the purpose of this paper is to fill this gap by investigating if and how Italian manufacturing firms adopt a servitization strategy. Design/methodology/approach According to the paper’s aim, the survey methodology has been chosen and a specific questionnaire has been constructed by adopting and adapting the questions used by Baines et al. (2010). Key respondents were CEOs and General Managers of the manufacturing firms surveyed. Findings Findings show the main features and determinants of the adoption of a servitization strategy by Italian manufacturers as well as a comparison between them and UK manufacturers, determining both theoretical and practical implications. Research limitations/implications This paper investigates the manufacturing firms located exclusively in the Italian region of Lazio. Thus, even though it is reasonable to believe that they can be considered as representative of the Italian reality, future enrichment of the sample could provide further insights into the investigation of the Italian case. Originality/value The paper examines the little-researched adoption of servitization by Italian manufacturing firms, contributing to the servitization research and providing evidence on its trends in a specific European-Mediterranean region.
15
Lenka, Sambit, Vinit Parida, David Rönnberg Sjödin, and Joakim Wincent. "Towards a multi-level servitization framework." International Journal of Operations & Production Management 38, no. 3 (March 5, 2018): 810–27. http://dx.doi.org/10.1108/ijopm-09-2016-0542.
Анотація:
Purpose The dominant-view within servitization literature presupposes a progressive transition from product to service orientation. In reality, however, many manufacturing firms maintain both product and service orientations throughout their servitization journey. Using the theoretical lens of organizational ambivalence, the purpose of this paper is to explore the triggers, manifestation and consequences of these conflicting orientations. Design/methodology/approach A multiple case study method was used to analyze five large manufacturing firms that were engaged in servitization. Semi-structured interviews were conducted with 35 respondents across different functions within these firms. Findings Servitizing firms experience organizational ambivalence during servitization because of co-existing product and service orientations. This paper provides a framework that identifies the triggers of this ambivalence, its multi-level manifestation and its consequences. These provide implications for explaining why firms struggle to implement servitization strategies due to co-existing product and services orientations. Understanding organizational ambivalence, provides opportunity to manage related challenges and can be vital to successful servitization. Originality/value Considering the theoretical concept of ambivalence could advance the understanding of the effects and implications of conflicting orientations during servitization in manufacturing firms.
16
Crowley, Edward, Jamie Burton, and Judith Zolkiewski. "Servitization intent as a factor in the servitization process." Journal of Business & Industrial Marketing 33, no. 8 (October 1, 2018): 1125–40. http://dx.doi.org/10.1108/jbim-08-2016-0199.
Анотація:
Purpose This paper aims to investigate the role of servitization intent in the servitization process, and specifically the role dissonance (at an organizational level) in servitization intent can play in creating barriers to the servitization effort. Servitization intent is defined as the desire to achieve a future state of increased servitization. Design/methodology/approach The research uses elite interviews and secondary data to explore servitization intent and its role during the servitization process. It examines the resistance to change resulting from a misalignment of the executive intent to servitize, and the organizational intent to retain the existing manufacturing business model. By encompassing data from companies representing a significant portion of the total industry (as measured by revenue), the study provides an industry level perspective of servitization intent and alignment. Findings Servitization intent and three key managerial challenges related to servitization intent that act as barriers to servitization were identified: lack of servitization intent, overcoming the manufacturing mindset associated with the organizational intent and the constraints resulting from managerial experience. Servitization intent and its associated managerial challenges were present at an industry level with consistent findings being shown across the major firms in the industry studied. A number of managerial strategies for overcoming these barriers were identified. Research limitations/implications The research focuses on a single industry; the findings, potentially, have application across a broad range of industries. Practical implications A key management implication from these findings is the need for a clear understanding of the organizational intent in relation to servitization in addition to the need to bring this organizational intent in alignment with the executives’ servitization intent. Originality/value This research makes a contribution by identifying the misalignment between servitization intent in different levels of the organization during the servitization process and the mechanisms that can improve alignment and help effect servitization.
17
Zhang, Jingxing. "Impact of Manufacturing Servitization on Factor Productivity of Industrial Sector Using Global Value Chain." Sustainability 14, no. 9 (April 29, 2022): 5354. http://dx.doi.org/10.3390/su14095354.
Анотація:
The current study estimates the impact of manufacturing servitization on industrial productivity from the perspective of global value chain division. For this purpose, from 2000 to 2014, the study uses the World Input–Output Database (WIOD) to measure the servitization level of China’s manufacturing industry based on the non-competitive input–output model. Moreover, it develops a unified framework of source and structural differences in service factors and explores the mechanism and impact of manufacturing servitization on industrial productivity from the perspective of global value chain division. The results showed that if the division status of the manufacturing industry in the global value chain is higher, there will be a higher productivity effect of servitization. Regarding service factor country difference, foreign service factor input positively strengthened the industrial productivity effect, whereas domestic service factor input had no obvious effect on industry productivity. Furthermore, it was found that distribution and transportation services do not play a significant role in promoting industry productivity, whereas modern service factors such as information technology, finance, and business services have significant driving effects on industry productivity. The study suggests optimizing the layout of the industrial chain and improving the servitization of the manufacturing industry.
18
Pustišek, Matevž, Min Chen, Andrej Kos, and Anton Kos. "Decentralized Machine Autonomy for Manufacturing Servitization." Sensors 22, no. 1 (January 3, 2022): 338. http://dx.doi.org/10.3390/s22010338.
Анотація:
Blockchain ecosystems are rapidly maturing and meeting the needs of business environments (e.g., industry, manufacturing, and robotics). The decentralized approaches in industries enable novel business concepts, such as machine autonomy and servitization of manufacturing environments. Introducing the distributed ledger technology principles into the machine sharing and servitization economy faces several challenges, and the integration opens new interesting research questions. Our research focuses on data and event models and secure upgradeable smart contract platforms for machine servitization. Our research indicates that with the proposed approaches, we can efficiently separate on- and off-chain data and assure scalability of the DApp without compromising the trust. We demonstrate that the secure upgradeable smart contract platform, which was adapted for machine servitization, supports the business workflow and, at the same time, assures common identification and authorization of all the participants in the system, including people, devices, and legal entities. We present a hybrid decentralized application (DApp) for the servitization of 3D printing. The solution can be used for or easily adapted to other manufacturing domains. It comprises a modular, upgradeable smart contract platform and off-chain machine, customer and web management, and monitoring interfaces. We pay special attention to the data and event models during the design, which are fundamental for the hybrid data storage and DApp architecture and the responsiveness of off-chain interfaces. The smart contract platform uses a proxy contract to control the access of smart contracts and role-based access control in function calls for blockchain users. We deploy and evaluate the DApp in a consortium blockchain network for performance and privacy. All the actors in the solution, including the machines, are identified by their blockchain accounts and are compeers. Our solution thus facilitates integration with the traditional information-communication systems in terms of the hybrid architectures and security standards for smart contract design comparable to those in traditional software engineering.
19
Di Foggia, Giacomo. "Energy-Efficient Products and Competitiveness in the Manufacturing Sector." Journal of Open Innovation: Technology, Market, and Complexity 7, no. 1 (January 14, 2021): 33. http://dx.doi.org/10.3390/joitmc7010033.
Анотація:
Transition to a low-carbon, energy-efficient economy presents an opportunity to enhance the sustainability and competitiveness of manufacturing firms. The integration of energy-efficiency solutions into products resembles the concept of servitization that is now a lever for product competitiveness and, in turn, business performance. Based on empirical data from 293 manufacturers of electrical equipment or machinery and equipment, this paper analyzes the relation between energy-efficiency servitization capacity and performance using two structural equation models. To test the mediating role of servitization capacity, the first model uses strategic analysis of competitive structure to predict business performance, while the second model uses knowledge of the regulatory framework. Results suggest that both strategic analysis of competitive structure and knowledge of the regulatory framework positively influence performance via improving servitization capacity. With demand for new energy-efficient products expected to increase, products with a reduced energy footprint and energy-management services are needed for industrial processes to contribute to decarbonizing the economy.
20
Zhang, Jingsi, and Liangqun Qi. "Crisis Preparedness of Healthcare Manufacturing Firms during the COVID-19 Outbreak: Digitalization and Servitization." International Journal of Environmental Research and Public Health 18, no. 10 (May 20, 2021): 5456. http://dx.doi.org/10.3390/ijerph18105456.
Анотація:
For healthcare manufacturing firms, creating a crisis-prepared product and service portfolio and operational processes is essential for their long-term prosperity. In this paper, we examine how healthcare manufacturing firms cope with the operational disruptions and opportunities associated with the COVID-19 pandemic. We highlight the central role of organizational resilience and examine whether servitization and digitalization can improve the organizational resilience of healthcare manufacturing firms. On the basis of the organizational information processing theory, we suggest that servitization and digitalization can improve the stability and flexibility of operations, which make healthcare manufacturing firms more resilient to the COVID-19 pandemic. The hypotheses were tested using survey data from 163 manufacturing firms located in China. The results indicate that both servitization and digitalization improve the organizational resilience of healthcare manufacturing firms, leading to higher firm growth during the COVID-19 pandemic. Moreover, organizational resilience mediates the impacts of servitization and digitalization on firm growth. Environmental dynamism strengthens the relationship between digitalization and organizational resilience. This study offers new insights for healthcare manufacturing firms to prepare for crisis events and achieve sustainable development in a highly competitive environment.
21
Lin, Yong, Jing Luo, Petros Ieromonachou, Ke Rong, and Lin Huang. "Strategic orientation of servitization in manufacturing firms and its impacts on firm performance." Industrial Management & Data Systems 119, no. 2 (March 11, 2019): 292–316. http://dx.doi.org/10.1108/imds-10-2017-0485.
Анотація:
Purpose The purpose of this paper is to provide implementation insights and implications regarding the strategic orientations of servitization by testing its impacts on firm performance, including financial performance and customer service performance. Design/methodology/approach Empirical research is conducted using an online survey disseminated to manufacturing firms in Southeast China. This research develops and verifies a strategic fit framework to understand the relationship between the strategic orientation of servitization and service innovation (SI), and its resulting impacts on firm performance. Findings The results show that service orientation (SO) has direct positive impacts on firm performance in the manufacturing sector. Customer orientation (CO) and learning orientation (LO) have no direct impact on firm performance, although they have indirect impacts on it via the mediating role of SI capability. Moreover, SO has a similar indirect impact on firm performance via SI capability. Research limitations/implications The survey focuses only on China; future studies should verify whether different cultural backgrounds impact the research results. Practical implications The results suggest that firms should build up three strategic orientations (SO, CO and LO) for implementing servitization to facilitate SI capability and, thus, to improve firm performance. Originality/value This research contributes to enhancing the theory of servitization by developing a strategic fit model of servitization and revealing the impact mechanism of servitization in the manufacturing sector.
22
Hwang, Bang-Ning, and Mu-Yen Hsu. "The impact of technological innovation upon servitization." Journal of Manufacturing Technology Management 30, no. 7 (November 4, 2019): 1097–114. http://dx.doi.org/10.1108/jmtm-08-2018-0242.
Анотація:
Purpose For most manufacturing firms, technological innovations are usually the key strategies to gain their competitive advantages. However, competing strategically through service provision is becoming an important strategy for most industries. A growing demand for packaged product and service delivery is blurring the traditional boundaries between manufacturing and service firms. This trend is called “servitization.” Prior research had different perspectives on the relationship between technological innovations and servitization. Some argued that as servitization exerts the innovative convergence of products and services, the possession of appropriate readiness and absorption capacity through technological innovations for a manufacturing firm is critical to the success of servitization. In contrast, some argued that the knowledge gained from developing technological innovations cannot be applied to the creation of services due to the fundamental difference between technology and service. These contradicting arguments motivated the authors to study the relationship between technological innovations and servitization a step further. The paper aims to discuss these issues. Design/methodology/approach To address the research gap, the authors conducted an empirical study based on the large-scale samples from the second Taiwan Community Innovation Survey (Taiwan CIS). A multivariate logistic regression model was applied in the research. Findings The authors found that different types of technological innovations, namely product innovation and process innovation, have different impacts on servitization. The innovativeness level of the technological innovation moderates the relationship between technological innovation and servitization. Based on the above findings, this research specifically explains the causes of the contradictory results of the prior research. Originality/value The values of this research are twofold. Its academic contribution rests on bridging the literature of innovation and servitization, and on providing a model to clarify the relationships among technological innovation type, level of innovativeness and servitization. Its practical contribution lies in its establishment of a guideline that illuminates manufacturing firms reinforcing service delivery through their existing technological innovation trajectory.
23
Sousa, Rui, and Giovani J. C. da Silveira. "The relationship between servitization and product customization strategies." International Journal of Operations & Production Management 39, no. 3 (May 3, 2019): 454–74. http://dx.doi.org/10.1108/ijopm-03-2018-0177.
Анотація:
Purpose The purpose of this paper is to examine the relationship between product customization and servitization strategies, specifically the relationship between product customization strategy intensity and degree of servitization (offering of basic and/or advanced services) and the moderating role of product customization strategy alignment on that relationship. Design/methodology/approach The authors develop and test hypotheses through partial least squares path modeling to analyze data from the Sixth International Manufacturing Strategy Survey, involving 931 manufacturers in 22 countries. Findings The results indicate that customization strategy intensity is positively associated with the offering of basic and advanced services; these relationships are not moderated by customization strategy alignment. Practical implications Manufacturers pursuing product customization strategies may be especially well positioned to servitize, even those with misalignment in strategic choices. Paradoxically, while manufacturers of standard products might look at servitization as an attractive strategy to differentiate their value proposition, they appear to be less servitized than manufacturers pursuing product customization. Originality/value This is one of the first studies to examine how manufacturing strategy choices (intensity and alignment) influence the adoption of servitization strategies. The study introduces manufacturing strategy as a contingency factor that influences the adoption of servitization, answering calls for the study of servitization contingencies.
24
Ulbrych, Marta. "Servitization of Manufacturing. Conclusions for Poland." Zeszyty Naukowe Uniwersytetu Szczecińskiego Finanse Rynki Finansowe Ubezpieczenia 81 (2016): 255–64. http://dx.doi.org/10.18276/frfu.2016.81-22.
25
Mastrogiacomo, Luca, Federico Barravecchia, and Fiorenzo Franceschini. "A worldwide survey on manufacturing servitization." International Journal of Advanced Manufacturing Technology 103, no. 9-12 (May 12, 2019): 3927–42. http://dx.doi.org/10.1007/s00170-019-03740-z.
26
Zhang, Ying, Longwei Wang, Jie Gao, and Xin Li. "Servitization and business performance: the moderating effects of environmental uncertainty." Journal of Business & Industrial Marketing 35, no. 5 (September 23, 2019): 803–15. http://dx.doi.org/10.1108/jbim-03-2019-0123.
Анотація:
Purpose To obtain in-depth explanations of the effects of servitization, this paper aims to analyse the benefits and costs at different servitization levels. The authors also investigate the moderating roles of demand uncertainty and technological turbulence on such effects. Design/methodology/approach The authors use the resource-based view (RBV) and transaction cost economics (TCE) to analyse the varying benefits and costs associated with servitization at its different levels and proposes the hypotheses. Then they use the survey data of 239 Chinese manufacturing firms to empirically test these hypotheses. Findings The interplay among service benefits, adjustment costs and coordination costs results in a nonlinear relationship between servitization and business performance. A negative servitization–performance relationship is observed at low levels of servitization as adjustment costs would be dominant. At moderate servitization levels, a positive relationship is observed because service benefits increase substantially and outweigh the increase in adjustment and coordination costs. As servitization levels further increase, coordination costs become dominant and a negative servitization–performance relationship reappears. The study further shows the significant moderating role of demand uncertainty and the insignificant moderating role of technological turbulence. Research limitations/implications This study provides a nuanced understanding of the curvilinear effects of servitization on business performance in response to the calls for detailed insights from quantitative studies. Practical implications The findings provide guidance on the degree to which the manufacturing firm should extend its service businesses based on demand and technological environments. Originality/value This is one of the pioneering empirical studies applying RBV and TCE to examine the varying benefits and costs across different servitization levels. The findings provide insight into the ongoing discussion about “service paradox” and “deservitization”.
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Chen, LiXian. "The impact of servitization of manufacturing on the human capital." E3S Web of Conferences 235 (2021): 02016. http://dx.doi.org/10.1051/e3sconf/202123502016.
Анотація:
This paper uses the PSM-DID method to investigate the impact of servitization of manufacturing on enterprises’ human capital based on Chinese listed manufacturing corporations’ financial data. The empirical results show that servitization of manufacturing has a negative impact on the proportion of production and sales personnel, but has a positive influence on the proportion of technical personnel and highly educated personnel, which both by increasing path variables productivity and capital-intensity.
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Grandinetti, Roberto, Maria Vincenza Ciasullo, Marco Paiola, and Francesco Schiavone. "Fourth industrial revolution, digital servitization and relationship quality in Italian B2B manufacturing firms. An exploratory study." TQM Journal 32, no. 4 (June 30, 2020): 647–71. http://dx.doi.org/10.1108/tqm-01-2020-0006.
Анотація:
PurposeIndustry 4.0 is dramatically affecting businesses behaviours and strategies, transforming products design, manufacture, operations and services. An outcome of this transformation is digital servitization. This paper aims to contribute to the extant literature about digital servitization in B2B contexts by analysing how I4.0-based servitization affects the quality of supplier–customer relationships.Design/methodology/approachThe authors adopted a qualitative methodology based on an exploratory multiple case study. In particular, the study included 22 Italian B2B manufacturing firms whose I4.0-based digital servitization approaches are described and, then, analysed in relation to the quality of supplier–customer relationships.FindingsThe access to customers and data is critical to enable advanced digital services and for improving relationship quality; the levels of relational intimacy and informational openness lead to two subsequent levels of data-driven efficiency and data-driven effectiveness, impacting significantly on relationship quality and enabling relational innovation.Originality/valueThe research explores the link, so far underestimated, between digital servitization and relationship quality in industrial contexts.
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Zhang, Yu, Yajuan Wang, and Yao Li. "Facilitating Servitization in Manufacturing Firms: The Influence of Strategic Orientation." Sustainability 13, no. 24 (December 7, 2021): 13541. http://dx.doi.org/10.3390/su132413541.
Анотація:
Servitization has significant implications for the sustainable development of manufacturing, the economy, and the environment. However, it does not always produce returns as the firms expect, which may discourage them from engaging in this transition. In this study, we examine the facilitating effects of two dimensions of strategic orientation (i.e., technology and market orientation) on two types of servitization (i.e., basic and advanced service provision), and further investigate the performance impacts of these servitization types contingent on firm size. By conducting an empirical study, using survey data comprising 210 samples, we confirm that both technology and market orientation are positively related to basic and advanced service provision. Moreover, while they have equal effects on basic services, market orientation is more important than technology orientation for providing advanced services. We also find that, for basic services, these two strategic orientations function independently, whereas they reinforce each other in the provision of advanced services. Finally, the relationship between servitization and firm performance is contingent on the size of the firm. Our results show that small firms can benefit from providing basic services, rather than advanced services, while only advanced services can improve the performance of large firms further.
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Vendrell-Herrero, Ferran, Esteban Lafuente, and Yancy Vaillant. "Territorial servitization: Conceptualization, quantification and research agenda." Investigaciones Regionales - Journal of Regional Reserach 48 (July 24, 2020): 5–15. http://dx.doi.org/10.38191/iirr-jorr.20.017.
Анотація:
Territorial servitization is the analysis of how manufacturing firms and knowledge-intensive business service (KIBS) sectors collaborate in working towards a renaissance of manufacturing competitiveness within regions of developed economies. This editorial note provides four insights. First, it sums up the existing body of knowledge on the topic. Second, it quantifies and maps the territorial servitization activity in Spanish regions. Third, it presents and reflects on the collection of five papers in this special issue, which bring new insights into how geographical proximity, innovation systems, and KIBS heterogeneity benefit our understanding of territorial servitization. Finally, the study provides a number of yet unresolved topics that deserve further academic attention.
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Mastrogiacomo, Luca, Federico Barravecchia, and Fiorenzo Franceschini. "Enabling factors of manufacturing servitization: Empirical analysis and implications for strategic positioning." Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 234, no. 9 (April 15, 2020): 1258–70. http://dx.doi.org/10.1177/0954405420911781.
Анотація:
The introduction of advanced technologies and new production paradigms has led an increasing number of manufacturing companies to adopt business models that include an integrated provision of products and services. This process is generally referred to as servitization. This article addresses two primary research questions: (a) How do the commodity sector, geographical location and company dimension affect the variety of services offered by manufacturing companies? (b) What is the impact of these structural factors on the type of services offered by manufacturing companies? To address these questions, this article provides new insights into the understanding of the servitization process. The main elements of originality of this study are (a) an unprecedented size of the analysed sample, composed of more than 190,000 manufacturing companies; (b) a quantitative analysis of the effects of the three aforementioned factors on the servitization process and (c) a definition of a pair of indicators for evaluating and benchmarking the strategic position of manufacturing companies with respect to their service provision.
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Dotti, Stefano, Paolo Gaiardelli, Roberto Pinto, and Barbara Resta. "ICT functionalities in the servitization of manufacturing." IFAC Proceedings Volumes 46, no. 9 (2013): 2063–68. http://dx.doi.org/10.3182/20130619-3-ru-3018.00504.
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Kaňovská, Luce, and Eva Tomášková. "Drivers for Smart Servitization in Manufacturing Companies." Agris on-line Papers in Economics and Informatics 10, no. 3 (September 30, 2018): 57–68. http://dx.doi.org/10.7160/aol.2018.100305.
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PEI, Xue-Liang, Gu-Yang TIAN, and David MCAVOY. "Relationships between Different Types of Servitization and Operational Performance: Considering the Effect of Cross-Function Integration." Revista de Cercetare si Interventie Sociala 64 (March 6, 2019): 181–98. http://dx.doi.org/10.33788/rcis.64.15.
Анотація:
There is fierce conflict between theoretical research of servitization which has high potential for manufacturing companies to build sustainable competitive advantages and the practice of manufacturing companies which invest a lot in servitization without getting the expected benefit. This study aimed at filling the aforementioned research gap to examine the relationship between servitization and operational performance. In line with the focus of information and knowledge within this study, we also examine the moderating effect of cross-function integration. Based on the IMSS-IV database, we test these relationships. The results showed the following: (1) The result suggests that service support products has a positive impact on operational performance while the relationship between service support clients’ actions and operational performance is U-shaped; (2) the relationship between two types of service and operational performance is not moderated by cross-function integration. This study contributes to the current literature and practice on servitization and cross-function integration.
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Brax, Saara A., Armando Calabrese, Nathan Levialdi Ghiron, Luigi Tiburzi, and Christian Grönroos. "Explaining the servitization paradox: a configurational theory and a performance measurement framework." International Journal of Operations & Production Management 41, no. 5 (May 31, 2021): 517–46. http://dx.doi.org/10.1108/ijopm-08-2020-0535.
Анотація:
PurposePrevious research reports mixed results regarding the performance impact of servitization in manufacturing firms. To resolve this, the purpose of this paper is to develop a conceptually consistent and comprehensive measurement framework for both dimensions, servitization and its performance effect, and apply in a configurational analysis to reexamine previous evidence, arriving at a configurational theory of the relationship between servitization and firm performance.Design/methodology/approachCombining systematic literature review (SLR) and inductive reasoning, the existing indicators for servitization and performance are identified and clustered into groups that adequately represent both dimensions. The dataset is reanalyzed against the resulting framework to identify the configurational patterns and to formulate the theoretical propositions.FindingsFinancial and nonfinancial indicators of servitization and its performance impact are organized into a comprehensive measurement framework grounded on existing research. The subsequent meta-analysis shows that the positive or negative impacts of servitization on performance depend on how firms implement servitization strategies and which performance aspects are examined.Research limitations/implicationsThe results explain when servitization can be successful and confirm the existence of the so-called servitization paradox. The meta-analysis identified patterns that explain the previous mixed results, shaping a configurational theory of servitization. Thus, the measurement framework is conceptually robust and has sufficient detail to capture servitization and its performance outcome as it feasibly distinguished between different organizational configurations.Originality/valueThe framework provides a comprehensive portfolio of indicators for both managers and scholars to measure servitization intensity and performance. This supports managers of servitizing firms in leading this organizational transformation while avoiding its organizational and financial paradoxes.
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Kim, Soyeon, and Keiko Toya. "Leadership style required for the transition to servitization in Japan." Journal of Manufacturing Technology Management 30, no. 2 (February 28, 2019): 335–52. http://dx.doi.org/10.1108/jmtm-02-2018-0034.
Анотація:
PurposeGiven the emergence of servitization as a viable strategy for manufacturers to gain a competitive advantage, determining what factors influence effective servitization is imperative. Drawing on organizational change and leadership theories, the purpose of this paper is to identify the leadership styles required for successfully implementing servitization in Japan.Design/methodology/approachVia stratified sampling method, 5,000 Japanese manufacturers registered in the Tokyo Chamber of Commerce and Industry were selected for participation in a mail survey. Survey data from 187 responding CEOs were matched with firm-level archival data, after which the matched data were analyzed.FindingsThe findings indicated that industry type is important in implementing servitization, but firm size and performance are not. The results also revealed that charismatic leadership style is especially critical in implementing and elevating servitization, whereas autocratic and autonomous leadership styles impede this process.Research limitations/implicationsThe study fills a gap in the literature by identifying a notable relationship between leadership style and servitization. Because the study was conducted in an Asian economic context, which has received less attention in servitization research, it advances the existing body of research on servitization by breaking the former geographical constraints in this field of studies.Practical implicationsThis study presents practical implications for Japanese manufacturers who wish to devise a strategic leadership plan in the servitization process. CEOs of the firms can initiate the transition to servitization by employing charismatic leadership skills and convincing employees of the benefits of the change.Originality/valueThe research is distinguished from existing studies in that it provides the first empirical evidence on effective CEO leadership styles for servitization in Japanese manufacturing firms.
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Militaru, Gheorghe. "An Exploratory Study of the Impact of Servitization on Customer Perceived Value." Applied Mechanics and Materials 760 (May 2015): 727–32. http://dx.doi.org/10.4028/www.scientific.net/amm.760.727.
Анотація:
The aim of this paper is to explore how manufacturers becoming service providers by adding service offerings to their total offering. We investigate the extent to which existing internal capablity of manufacturing companies and external factors affect the level of servitization. This paper presents the state-of-the art of servitization within a manufacturing context. Our findings indicate a need for recursive iterations between different elements of separated and integrated processes in line with new business model. Thus, servitization is pozitiviley related to business model and product complexity. There is a need to improve the connective mechanisms and dynamics involved in business model development. Finally, this paper contributes to the development and rafinement of the process to shift from selling products to selling integrated products and services that deliver value in use for customers.
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Ciasullo, Maria Vincenza, Francesco Polese, Raffaella Montera, and Luca Carrubbo. "A digital servitization framework for viable manufacturing companies." Journal of Business & Industrial Marketing 36, no. 13 (July 1, 2021): 142–60. http://dx.doi.org/10.1108/jbim-07-2020-0349.
Анотація:
Purpose The purpose of this paper is to understand the strategic management of a technology-enabled shift from a product-centric to a service-centric logic and to identify the sociotechnical dynamics underlying this transition. The study focuses on how manufacturers manage to create value in industrial markets through digital servitization. Design/methodology/approach An abductive research approach is used to investigate two manufacturing firms, and an interpretive framework is used as an analytical template. A cross-case analysis is conducted. Findings The case companies strategically managed sociotechnical processes of digitization to co-create value. Their service orientation delineates dissimilarity in terms of digital servitization. It reflects a viable ecosystem that moves toward datatization through adaptation in one case and a viable ecosystem that moves toward digitization through reconfiguration in the other case. Practical implications A theoretically grounded, empirically informed framework is proposed to detect transformational mechanisms to manage value co-creation in digitally servitized contexts, thus contributing to ecosystem viability. Originality/value This is the first study to adopt a system perspective such as the viable system approach combined with service-dominant logic to reconceptualize the overall sociotechnical processes and the underlying mechanisms leading to digitized value creation. In line with a systems view and a systematic process based on a transformative attitude toward digital servitization, the empirically informed framework identifies specific co-creation activities and recursive feedback loops.
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Viitamo, Esa, Seppo Luoto, and Timo Seppälä. "Servitization in contract manufacturing – evidence from Polar business cases." Strategic Outsourcing: An International Journal 9, no. 3 (November 21, 2016): 246–70. http://dx.doi.org/10.1108/so-04-2016-0014.
Анотація:
Purpose This paper aims to contribute to the scholarly debate on the origins and nature of industrial servitization. By resorting to contract manufacturing (CM) as an empirical case, it is posited that any product-service solution that a manufacturing firm is capable of delivering on a competitive basis mirrors its goals in value creation and capture, positioning within its value networks and the pool of assets and competences it holds. Design/methodology/approach To support this argument, a comparative case study of two CM firms that represent polar cases in the industry was conducted. The primary data were collected through participatory methodology, observations and semi-structured interviews of company representatives. The business experiences of an industry practitioner provided a distinct contribution to the content analysis and modelling. Findings It was concluded that servitization becomes endogenous as contract manufacturers aim for higher profitability through the insource of customer activities and hence extend their offering downstream in the supply chain. The findings suggest that the way out of the servitization trap is a shift toward original design and manufacturing business, where high value-adding modules are insourced and integrated into replicable solutions for various types of customers and market segments. Research limitations/implications The generalization of the conclusion is constrained by the limited focus on two cases only. More industry and company data are therefore required to further validate this argument. Particularly valuable will be the data on the intermediate business models between the two polar cases. Originality/value Building on contested business practices, this paper outlines the logic of competitive strategy in CM on the basis of specific characteristics and implications of the various business concepts. In this case, the principal drivers of servitization are the acquisition of supporting capabilities and insourcing of customer activities. The case study method integrates theory with academic observation and managerial experiences.
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Moreno, Renata, Leonardo Marques, and Rebecca Arkader. "Servitization impact on performance moderated by country development." Benchmarking: An International Journal 27, no. 1 (July 19, 2019): 302–18. http://dx.doi.org/10.1108/bij-10-2018-0311.
Анотація:
Purpose In recent years, “servitization” has been studied extensively; however, as studies of the impact of servitization on firm performance offer mixed results, the conditions under which the relationship between servitization and performance becomes more significant are contested in the literature. These mixed results have led to the term “service paradox.” The paper aims to discuss these issues. Design/methodology/approach This study investigates servitization in the assembly industry based on a multi-country survey covering 539 industry plants in 22 countries. Findings The study contributes to the research on servitization by adding a contextual perspective to this relationship, taking into account level of development of the country in which a firm is located. Besides confirming the correlation between the servitization and performance, our study unveils a counter-intuitive result: a medium level of development of the country in which a firm is based corresponds to a stronger relationship between servitization and firm performance, whereas higher levels of development seem to diminish the increase in performance. Social implications This study balances out the focus in servitization on advanced economies and help to unveil its benefits in developing countries. Fostering servitization in developing economies can lead to social impact resulting from job shifts from manufacturing to service and the correlated implications for workers’ training and higher motivation experienced in service-based jobs. Originality/value Our study unpacks the “service paradox” and indicates that industry plants in developing countries can still harness the benefits of being first-movers, whereas, in developed countries, servitization may have become an order qualifier rather than a factor of differentiation.
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Kozłowska, Justyna. "A Methodology of Strategic Analysis for Servitization of the Manufacturing Company." WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 18 (January 5, 2021): 126–38. http://dx.doi.org/10.37394/23207.2021.18.14.
Анотація:
Servitization in manufacturing companies often involves reformulating or building new strategies. Itis a complex and challenging process that is very prone to failure if carried out without careful strategic planning.The scientific literature strictly regarding strategic analysis methodology in the context of servitization is ratherlimited. Only a few studies were identified which indicate strategic analysis methods that are useful for buildingservitization strategies. Whereas the catalog of methods for strategic analysis is wide and varied. Therefore, thisstudy aims to fill this gap and give an answer to the following research question: How to conduct a strategicanalysis (with which methods and tools) so that the obtained information would improve the decision-makingprocess in the context of servitization in manufacturing? A survey conducted in the Polish machinerymanufacturing sector shows that there is a relationship between conducting strategy analysis in the context ofproduct-service activity and the level of service income in manufacturing companies. Likewise, if the companyanalyzed service-related business areas along with the product-related, it has reported an increase in serviceincome in recent years. Based on these findings and the outcomes of the review of servitization strategies and theconditions of successful implementation of these strategies, the author developed an 8-stage methodology ofstrategic analysis. It enables to gather the most relevant and needed information about the company resourcesand its environment to facilitate making decisions in the context of product and service integration. An originaltool for assessing the orientation of organizational culture is proposed. The developed methodology was verifiedby application in two manufacturing companies, and that allowed to formulate a list of recommendations forfuture application of the methodology
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Chen, Meng, Xiaodie Pu, Mengru Zhang, Zhao Cai, Alain Yee-Loong Chong, and Kim Hua Tan. "Data analytics capability and servitization: the moderated mediation role of bricolage and innovation orientation." International Journal of Operations & Production Management 42, no. 4 (February 25, 2022): 440–70. http://dx.doi.org/10.1108/ijopm-10-2021-0663.
Анотація:
PurposeDespite the potential influence of data analytics capability on servitization, the understanding of the underlying mechanisms of this influence remains unclear. This study aims to explore how data analytics capability affects servitization by examining the mediation effect of bricolage and the conditional role of innovation orientation.Design/methodology/approachThis study employs the moderated mediation method to examine the proposed research model with archival data and multiple-respondent surveys from 1,206 top managers of 402 manufacturing firms in the Yangtze River Delta area in China.FindingsBricolage partially mediates the positive relationship between data analytics capability and servitization, and innovation orientation positively moderates this effect.Practical implicationsManufacturers can leverage bricolage to materialize data analytics capability for servitization. Manufacturers should also pursue an innovation orientation to fully glean the benefits of bricolage in transforming data analytics capability into servitization.Originality/valueThis study opens the black box of how data analytics capability affects servitization by revealing the underlying mechanism of bricolage and the boundary condition role of innovation orientation for this mechanism. It offers valuable insights for practitioners to leverage data analytics to improve servitization through developing bricolage and cultivating a culture of innovation orientation.
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Kapoor, Kawaljeet, Ali Ziaee Bigdeli, Andreas Schroeder, and Tim Baines. "A Platform Ecosystem View of Servitization in Manufacturing." Academy of Management Proceedings 2020, no. 1 (August 2020): 20429. http://dx.doi.org/10.5465/ambpp.2020.20429abstract.
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Ziaee Bigdeli, Ali, Tim Baines, Andreas Schroeder, Steve Brown, Eleanor Musson, and Victor Guang Shi. "Measuring the Adoption of Servitization in Manufacturing Firms." Academy of Management Proceedings 2016, no. 1 (January 2016): 10141. http://dx.doi.org/10.5465/ambpp.2016.10141abstract.
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Mastrogiacomo, Luca, Federico Barravecchia, and Fiorenzo Franceschini. "A General Overview of Manufacturing Servitization in Italy." Procedia CIRP 64 (2017): 121–26. http://dx.doi.org/10.1016/j.procir.2017.03.010.
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Peillon, Sophie, and Nadine Dubruc. "Barriers to digital servitization in French manufacturing SMEs." Procedia CIRP 83 (2019): 146–50. http://dx.doi.org/10.1016/j.procir.2019.04.008.
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Szász, Levente, Krisztina Demeter, Harry Boer, and Yang Cheng. "Servitization of manufacturing: the effect of economic context." Journal of Manufacturing Technology Management 28, no. 8 (October 2, 2017): 1011–34. http://dx.doi.org/10.1108/jmtm-11-2016-0166.
Анотація:
Purpose Following the identified need for more explicit contextual studies in servitization research, the purpose of this paper is to investigate the relationships between and among economic context, service provision and service return, including the service paradox. Design/methodology/approach Firm-level and macroeconomic (country competitiveness) data are combined to operationalize the constructs considered in the study. Structural equation modeling and cluster analysis are used to investigate the direct relationships between economic context, service provision and service return, and the negative association between the development of economic context and the service paradox. Findings The analyses confirm the general assumption that service provision has a positive direct effect on service return. Economic context seems to have no direct effect on service return and, contrary to what was expected, it has a negative impact on the intensity of service provision. Thus, service provision fully mediates the negative impact of context on service return. Finally, the service paradox occurs more frequently in less-developed economic contexts, where the probability of a relatively low service return coupled with high service provision is significantly higher. Practical implications The study identifies five key elements of economic context that have to be incorporated into the strategic decision-making process regarding product-related services offered by manufacturers. Originality/value The paper contributes to the contextual research of services offered by manufacturers. Subject to future empirical testing, it is proposed that a more favorable economic context offers more possibilities for manufacturers to cooperate with other business actors to provide services.
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Kubota, Yosuke, Kento Yuasa, Shintaro Tanno, Keiko Toya, and Yoshiki SHIMOMURA. "A survey on servitization barriers in manufacturing companies." Proceedings of Design & Systems Conference 2017.27 (2017): 1404. http://dx.doi.org/10.1299/jsmedsd.2017.27.1404.
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Baines, Tim, Ali Ziaee Bigdeli, Oscar F. Bustinza, Victor Guang Shi, James Baldwin, and Keith Ridgway. "Servitization: revisiting the state-of-the-art and research priorities." International Journal of Operations & Production Management 37, no. 2 (February 6, 2017): 256–78. http://dx.doi.org/10.1108/ijopm-06-2015-0312.
Анотація:
Purpose The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research. Design/methodology/approach This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda. Findings Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped. Research limitations/implications Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops. Practical implications One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize. Originality/value Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.
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Kolagar, Milad, Wiebke Reim, Vinit Parida, and David Sjödin. "Digital servitization strategies for SME internationalization: the interplay between digital service maturity and ecosystem involvement." Journal of Service Management 33, no. 1 (December 16, 2021): 143–62. http://dx.doi.org/10.1108/josm-11-2020-0428.
Анотація:
PurposeThe purpose of this study is to understand how digital servitization enables the process of internationalization for industrial SMEs.Design/methodology/approachThe present study has adopted an exploratory multiple case study, conducting a total of 40 interviews in a two-phased approach to data collection. The first phase consisted of exploratory interviews with twenty-six industrial SMEs connected to the manufacturing industry in Sweden and Finland. Then, six SMEs were selected in the second phase to participate in additional in-depth interviews.FindingsFirst, this study identifies three gradual enabling phases concerned with the digital service maturity of SMEs consisting of digital awareness, digital service innovation and digital service mass customization. Second, the three interdependent phases of ecosystem knowledge synergy, ecosystem integration and ecosystem value co-creation were identified to improve ecosystem involvement. Finally, a process framework has been developed for SME internationalization consisting of a digital servitization innovation strategy, a digital servitization ecosystem strategy and a digital servitization scaling strategy.Originality/valueThe present research contributes to how digital servitization enables SME internationalization by demonstrating how the development of digital service offerings and ecosystem partnerships supports the internationalization process. This research extends the literature by proposing a process framework for the digital-servitization-enabled internationalization of SMEs. This process perspective provides a richer explanation of the complex interplay between servitization, digitalization and ecosystems choices, which supports the expansion into international markets.