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Статті в журналах з теми "South African Code of Banking Practice":

1

Urban, Boris, and Alison Gaylard. "Sakhumzi Restaurant: exploring new avenues." Emerald Emerging Markets Case Studies 7, no. 1 (January 9, 2017): 1–25. http://dx.doi.org/10.1108/eemcs-12-2015-0213.

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Subject area Entrepreneurship. Study level/applicability Postgraduate Management Diploma Masters of Business Administration. Case overview Sakhumzi Restaurant on Vilakazi Street, in Soweto’s Orlando West, had grown exponentially since it opened in October 2001. Vilakazi Street was named after a South African Zulu poet, novelist and educator, Benedict Wallet Vilakazi, who was the first black South African to obtain a PhD in 1946. The street was famous for housing two Nobel Peace Prize laureates – Nelson Mandela and Archbishop Emeritus Desmond Tutu – as well as for being the site of the shooting of Hector Pieterson during the Soweto Uprising. There were two museums in the vicinity that attracted thousands of tourists every year – Mandela House and the Hector Pieterson Memorial and Museum. The founder of Sakhumzi Restaurant, Sakhumzi Maqubela, had no experience of the hospitality industry but, nevertheless, had a “deep appreciation” of customer satisfaction, which he had learnt through his previous job in the banking sector. During the start-up phase of the restaurant, Maqubela immersed himself in books on business, focusing on leadership and communication. From such humble beginnings, the restaurant had become a thriving magnet for the tourist and local markets – tourists enjoyed sampling traditional Soweto fare, and for locals, Sakhumzi offered a culinary “home away from home”. Dressed smartly, Maqubela could be seen every day at his restaurant, mingling with patrons and greeting tour operators warmly. But what worried Maqubela was how to keep growing. Should he open another Sakhumzi? Would it work away from the tourist hub of Vilakazi Street? Or were there other options that he needed to explore? Expected learning outcomes The outcomes are as follows: evaluate the entrepreneurial mindset and how entrepreneurial opportunities are recognised, assess the individual-opportunity fit of an opportunity that is being pursued, navigate the entrepreneurial process, identify sources of entrepreneurial finance, identify and overcome resistance and obstacles to start-ups and growing the venture, rigorously analyse the potential of a new business opportunity/venture and assess the relevance of the practice of entrepreneurship to firms and society. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Subject code CSS 3: Entrepreneurship.
2

Warkotsch, P. W., G. v. R. Engelbrecht, and F. Hacker. "The South African Harvesting Code of Practice." South African Forestry Journal 174, no. 1 (November 1995): 59–68. http://dx.doi.org/10.1080/00382167.1995.9629879.

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3

Hargarter, Antje, and Gary Van Vuuren. "Measuring conduct risk in South African banks." Qualitative Research in Financial Markets 11, no. 3 (August 5, 2019): 282–304. http://dx.doi.org/10.1108/qrfm-03-2018-0027.

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Purpose This paper aims to examine the problem of conduct-risk measurement for banks, using South Africa as an example of a developing market. Conduct risk is a new and complex phenomenon in global financial services and could negatively impact various stakeholders. There are concerns about new regulations and potential misconduct fines affecting profitability and sustainability for banks. While presenting a serious problem, especially in developing markets, with the added challenge of financial inclusion, conduct risk and its measurement have not been researched sufficiently. If the measurement problem could be solved, the management could be facilitated. Design/methodology/approach Based on a literature review, existing surveys and new interviews, a best-practice proposal for measuring conduct risk was developed. The approach was exploratory and inductive and added primary insights. Findings Measuring concepts like conduct is a global challenge. This aside, South African banking customers are concerned about fraud and safety and administrative service hassles, rather than conduct in the regulatory sense. Best-practice measurement must account for these findings by working with a scoring for behavioural, organisational/procedural and perception indicators and with suggestions for specific surveys. Research limitations/implications Analysing the data measured and deciding what action should be taken if conduct risk is detected could be considered for additional research. Practical implications South African banks are guided in measuring a difficult and unique concept at a time of regulatory change, stakeholder pressures and limited existing knowledge. Originality/value The authors believe this is the first study on a critical and new challenge in banking risk measurement in a developing market.
4

Roberts-Lombard, Mornay, Mercy Mpinganjira, Greg Wood, and Göran Svensson. "South African corporate ethics codes: establishment and communication." European Business Review 31, no. 3 (May 13, 2019): 379–96. http://dx.doi.org/10.1108/ebr-08-2017-0150.

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Purpose The purpose of this study is on the top 500 companies in South Africa (as per the TopCo, 2014 list) that have a code of ethics, to see the current state of development in this area after 20 years of focus by the government and business on making corporate South Africa a more ethical environment, in which to conduct business. Design/methodology/approach A structured questionnaire survey method was used to gather the data and it was directed to the company secretaries of these top 500 companies. Findings Many companies in South Africa have a well-established set of protocols to enact the ethos of their code of ethics, indicating that they are becoming increasingly aware of the benefits to them of having a code. South African companies are, therefore, implementing both a code of ethics and strategies that contribute to creating an ethical corporate culture. Research limitations/implications This study provides an opportunity to further research assessing and comparing other companies in non-Western and emerging economies. Practical implications After 20 years of endeavours by business people and lawmakers to improve the ethical framework of South African business, there is still plenty of work to be done, as so many top companies do not appear to have a code of ethics. Originality/value There have been limited studies in the area of business ethics in South African companies. This study is the first of its kind in the South African context and establishes the current practice 20 years after the King I report.
5

Botha, Erika, and Daniel Makina. "Financial Regulation And Supervision: Theory And Practice In South Africa." International Business & Economics Research Journal (IBER) 10, no. 11 (October 27, 2011): 27. http://dx.doi.org/10.19030/iber.v10i11.6402.

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This paper discusses the theory of financial regulation and practices in countries and South Africa in particular. One of the causes of the global financial crisis (2007-2009) often cited is inadequate or improper regulation and supervision of the financial sector. The global financial crisis revealed inadequacies of extant regulatory systems which arguably had not kept pace with financial innovation. Consequently, all major economies are reforming their regulatory systems in the aftermath. In the UK the Financial Services Authority (FSA) has devised a set of banking regulation while the USA enacted the Dodd-Frank Act to revamp the regulation of financial services. Historically, financial regulation and supervision has been premised on the silo (institutional) approach whereby institutions are regulated according to functional lines. However, in the past two decades many countries in advanced economies adopted a consolidated approach in response to the emergence of financial conglomerates whose regulation could not be adequately handled by the traditional silo approach. South Africa, a middle-income developing country, has had a regulatory and supervisory system that has been driven by the market and international trends. Having started as a institutional approach, it metamorphosed into a functional approach in the late 1980s. Since the 1990s the South African regulatory and supervisory system has had at its heart the central bank regulating the banking sector and a multi-sector regulatory approach for other non-banking financial services. Though the financial sector was largely unscathed by the global financial crisis, South Africa has also moved to reform its regulatory system to embrace the twin peak model in line with trends in related countries.
6

Tshipa, Jonty, and Thabang Mokoaleli-Mokoteli. "The South African code of corporate governance. The relationship between compliance and financial performance: Evidence from South African publicly listed firms." Corporate Ownership and Control 12, no. 2 (2015): 149–69. http://dx.doi.org/10.22495/cocv12i2p12.

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Using both Return On Assets (ROA) and Tobin’s Q as proxies for performance, the study seeks to explore if better governed firms exhibit greater financial performance than poorly governed firms. The paper employs a panel study methodology for a sample of 137 Johannesburg Stock Exchange (JSE) listed firms between 2002 and 2011. The results show that the compliance levels to corporate governance in South Africa (SA) has been improving since 2002 when King II came into force. However, the compliance level in large firms appears to be higher than in small firms. Further, the findings show that the market value of large firms is higher than that of small firms. These results largely support the notion that better governed firms outperforms poorly governed firms in terms of financial performance. Notably, the empirical results indicate that board size, CEO duality and the presence of independent non-executive directors positively impact the performance of a firm, whereas board gender diversity, director share-ownership and frequency of board meetings have no impact on firm performance. This suggests that greater representation of independent non-executive director, a larger board size and the separation of CEO and Chairman should be encouraged to enhance firm performance. Unexpectedly, the presence of internal key board committees, such as remuneration, audit and nomination, negatively impact firm performance. Similar to UK, South Africa has a flexible approach to corporate governance, in which listed firms are required to apply or explain non-conformance to King recommendations. This study has policy implications as it determines whether the flexible corporate governance approach employed by SA improves corporate governance compliance than the mandatory corporate governance approach as employed by countries such as Sri Lanka and US, and whether compliance translates into firm performance. The significant finding of this study is that compliant firms enjoy a higher firm performance as measured by ROA and Tobin’s Q. This implies that compliance to corporate governance code of practice matters, not just as box ticking exercise but as a real step change in the governance of South African listed firms. This paper fulfils an identified need of how compliance to corporate governance influences firm performance in South Africa. The findings have implications to JSE listing rules, policy, investor confidence and academia.
7

Magang, Tebogo Israel, and Koketso Bafana Kube. "Compliance with Best Practice Governance Principles by State Owned Enterprises in Botswana." International Journal of Business and Management 13, no. 2 (January 14, 2018): 149. http://dx.doi.org/10.5539/ijbm.v13n2p149.

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This paper investigates the extent of compliance by 16 state owned enterprises (SOE)/parastatal corporations in Botswana with international best practice corporate governance principles. In particular the study examines the extent of compliance by SOEs with best practice corporate governance principles as recommended under the King Code of South Africa. The King Code (2002) of Corporate Governance is generally considered as a benchmark for best practice corporate governance not only in the Southern African region but also across the African continent.Using a compliance checklist of 53 provisions from the Code, the study finds that 68.7% of Botswana SOEs have a compliance score of 51% and above while the remaining 31.3% applied less than 50% of the provisions in the King Code checklist. The study also finds that compliance with the Code increased from an average of 57% in 2009 to 60% in 2012. Further the study finds that SOEs tended to comply more with provisions on risk management and less on provisions on integrated sustainability reporting.The results of this study have implications on governance practices of SOEs in Botswana in general. For instance, the results may possibly indicate that, even though governance structures of SOEs in Botswana are crafted through Acts of parliament, on the whole they adhere to international best practice corporate governance principles. The results could also be a signal to local and international investors that Botswana SOEs are not lagging behind in terms of compliance with good governance practices.
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Maluleke, Mzamani Johannes, Ernest Kwesi Klu, and Vincent N. Demana. "The Impact of Using Code Alternation in Teaching Life Science to English First Additional Language learners in South African Schools." Academic Journal of Interdisciplinary Studies 9, no. 6 (November 19, 2020): 175. http://dx.doi.org/10.36941/ajis-2020-0122.

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The study aimed at investigating the extent to which English is used as a medium of teaching and learning Life Sciences in a South African rural high school. As the government has given recognition to the country’s multilingual, multi-ethnic and multicultural composition, School Governing Bodies are mandated to choose any of the eleven official languages as a medium of instruction (RSA, Act 108 of 1996), but the power of deciding which language to use as a medium of instruction has been taken by teachers to shield their own shortcomings. To be able to explore and understand the prevailing situation, the researchers employed a qualitative design which translated into researchers observing classes, evaluating learners’ written texts and interviewing the teachers as methods of collecting data. The findings are that: first, learners’ and teachers’ proficiency levels in English are very low, as such, the English language is not a pivot of learning and teaching in the South African education system. This emanates from the fact that although in theory the majority of the South African schools have adopted English as a medium of instruction, in practice, this is far from the truth as teachers employ code alternation in the form of code switching, code mixing and sentence translation as viable means of scaffolding the learning of content subjects.
9

White, Janine, Maureen Phakoe, and Laetitia C. Rispel. "‘Practice what you preach’: Nurses’ perspectives on the Code of Ethics and Service Pledge in five South African hospitals." Global Health Action 8, no. 1 (May 11, 2015): 26341. http://dx.doi.org/10.3402/gha.v8.26341.

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10

Clarke, Megan, Nelene Koen, and Lisanne du Plessis. "Perspectives from South African dietitians on infant and young child feeding regulations." Public Health Nutrition 24, no. 1 (May 27, 2020): 169–81. http://dx.doi.org/10.1017/s1368980020000233.

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AbstractObjective:This study aimed to determine the knowledge, perceptions and practices of dietitians in South Africa regarding the Regulations Relating to Foodstuffs for Infants and Young Children (R991).Design:A mixed methods, cross-sectional design was used.Setting:Quantitative data were collected using an online survey (n 282) and qualitative data by means of two focus group discussions (n 12).Participants:Participants were dietitians registered with the Health Professions Council of South Africa.Results:Dietitians’ average knowledge score was 64·8 % ± 12·5. Those working in infant and young child feeding had a 5 % higher knowledge score (95 % CI 1·4, 8·6, P = 0·01). Perceptions towards the Regulations were generally positive, and the majority of practices were compliant. Positive perceptions seemed to correlate with compliant practices. The most frequently selected enabler to the implementation of the Regulations was ‘Increase in other initiatives which support, protect and promote breastfeeding’, and the most frequently selected barrier was ‘Lack of awareness of the Regulation among health care providers’. The major themes from the focus group discussions comprised: less knowledge among dietitians and mothers about products controlled under the Regulations, non-compliance of other health care providers, the dietitians’ role in support and enforcement, the discrepancy between practice in private and public sectors and a lack of enforcement.Conclusions:South Africa has taken a bold step in legislating the International Code of Marketing of Breast-milk Substitutes and should upscale programmes to ensure consistent monitoring and enforcing of the Regulations.

Дисертації з теми "South African Code of Banking Practice":

1

Ndlovu, Witness Nomfundo. "The regulation of electronic funds transfers : problematic aspects relating to banks liability." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/77358.

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The evolution of various payment instruments shows a marked inclination away from the reliance on physical currency. This has, in turn, led to the construction of new manifestations of wealth. Due to revolution and developments of technology, payment can be made by various means such as physical delivery of conventional money (coins and bank notes) from the payer to the payee, but may also be made through tangible paying methods other than negotiable instruments such as debit or credit card or by way of electronic funds transfer. The development of payment systems makes it a reality for consumers to choose their preferred method of payment suitable for their banking needs and circumstances. Electronic funds transfer is a generic term that embraces any transfer of funds in which electronic techniques replace one or more of the steps in the process that were previously done by paper-based techniques. This includes automated teller machines, the transfer of funds at the point of sale, direct deposit or withdrawal of funds and funds initiated by telephone. The use of electronic funds transfer systems is described as the ultimate act of payment for not only is the value which is transferred reduced to a symbolic form, but the symbolic form itself is removed from the immediate possession of the parties to the transfer, payment also essentially becomes the transfer of information. Electronic funds transfer are easy and convenient to use. However, new technology has not only provided an ever-increasing range of electronic payment products, it has also had far-reaching effects on the way in which banks operate. Owing to the lack of legislation in South Africa to regulate the use of electronic funds transfer, banks rely on the law of contract and mandate to exempt themselves from liability. Therefore, the research problem that this dissertation aims to address revolves around the legal implications of electronic funds transfer, This includes the questions surrounding reversal and recovery of electronic funds transfer when payment is considered to be final and complete. Ultimately, I will attempt to address apportionment of liability between banks and consumers.
Mini Dissertation (LLM (Banking Law))--University of Pretoria 2020.
GCRA Bursary
Mercantile Law
LLM (Banking Law)
Unrestricted
2

Gauna, David Hernan. "The Code of Banking Practice : a good time and place to formally start recognizing consumer charge back rights in South Africa." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/60046.

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In South Africa, the robust banking sector may be overwhelming to its clients and may even leave them vulnerable to their business practice. Banks support card purchases but some are reticent about their role in chargebacks. The Consumer Protection Act 68 of 2008 provides for some very noble refund remedies but if these remedies are not enforced by banks, they prove ineffective. The banks own the credit transfer process but neither the Consumer Protection Act 68 of 2008 nor the National Credit Act 34 of 2005 compels them to chargeback credit card transactions and the consumer is therefore left without protection. This means that if a customer buys a service using his credit card and seeks a chargeback from his bank for a valid reason, there is no recourse for the customer in terms of the contract with the bank and the customer is left at the mercy of the bank and the rules and regulations of the credit card operator with whom the customer does not have a contract. Similarly debit card purchases and electronic fund transfers (EFT) also fall short of protection as the banks? reticence follows through to these as well. The bank is under no obligation to assist the client with disputed transactions and this can be appreciated from the wording in card agreements, some more notably than others. That been said, the Consumer Protection Act 68 of 2008 does contemplate payment for goods and services using a credit or a debit card but fails to call on the banks to assist the consumer. The code of banking practice does not come to the aid of the consumer either as the voluntary commitments are limited to some aspects of cheques, debit orders, foreign exchange, internet telephone and cell phone banking. The aforementioned payment services have chargeback references or provisions which protect the customer; however the code makes no mention of payment services linked to debit and credit card payments. In practice, a third party card operator attends to dispute resolution and chargebacks but accrues no contractual responsibility towards the client, nor are the card operators subject to South African law and jurisdiction. In this paper, the client bank relationship is also examined as the bank is in the precarious position of having to make or break a client. The mechanics behind the real time gross settlement system of South Africa in order to understand what can and cannot be done is also discussed. Coming back to the refund provisions in the Consumer Protection Act 68 of 2008 only two of them stipulate a timeline within which to effect the refund but the international card operator is not bound by these timelines. Also, there is no visibility as to the debit and credit mechanisms between the client?s bank and the merchant?s bank and if a dispute is resolved within 3 or 4 days there is nothing preventing the merchant?s bank or the client?s bank from taking 120 days to credit the client. The banks would then have the opportunity to create a healthy cash flow at the expense of the aggrieved customer. This dissertation also calls on the Competition Commission to test the code of banking practice against prohibited practices and it calls on the legislator to address consumer chargeback rights in appropriate legislation. Lastly a recommendation with regard to wording that must be introduced into the code of banking practice to enforce chargeback rights is made as well as a suggestion to the utilization of existing Ombudsman and registered paralegals.
Mini Dissertation (LLM)--University of Pretoria, 2017.
Mercantile Law
LLM
Unrestricted
3

Mashiyi, Fidelia Nomakhaya Nobesuthu. "How South African teachers make sense of language-in-education policies in practice." Thesis, University of Pretoria, 2011. http://hdl.handle.net/2263/25180.

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In South Africa, the medium-of-instruction (MOI) debate has continued to demand the attention of educators and academics, particularly after the promulgation of the 1997 multilingual language-in-education (LIE) policy and the introduction of the OBE-NCS curriculum in the schools. Using a survey questionnaire, classroom observations and focused interviews, this study aims at establishing how teachers in selected urban and rural high schools in the Mthatha District understand, interpret and implement MOI policies within their practice. It also seeks to establish reasons for implementing the MOI policies in the ways they do. The study utilizes Phillipson’s English Linguistic Imperialism Theory, Brock-Utne’s Qualification Analysis, and Vygotsky’s Social Constructivism to explain the findings. The main findings of the study are that MOI policies are not implemented uniformly in urban and rural contexts or within each context. Learner linguistic profiles, mismatch between a teacher’s home language (HL) and that of his/her learners, the subject being offered, the need to promote understanding of content, teachers’ understandings, misconceptions and beliefs about the role of language in education: all these were found to be factors which may influence a teacher’s language choice during lesson delivery. Generally, teachers endorse the use of English as a language of learning and teaching (LOLT) at high school, together with the learners’ HL. Although some teachers believe that they use English mainly for teaching, indigenous languages are also used extensively, especially in rural and township schools; code-switching, code-mixing, translation, repetition, and township lingo all make the curriculum more accessible to learners. The anomaly is that assessments are conducted only in English, even in contexts in which teaching has been mainly in code-switching mode. An English-only policy was employed in the following situations: in a desegregated urban school; in a rural high school where there was a mismatch between the teacher’s HL and that of his learners; and also in a rural high school where English was offered as a subject. The most cited reasons for using English only as an LOLT were: school language policy, teachers seeing themselves as language role models, the use of English as a LOLT at tertiary level, and past teacher training experiences. The study concludes that the major factors influencing school language policies in a multilingual country such as South Africa are the school context and the teacher and learner profiles. In addition, teaching and assessing learners in languages with which they are familiar, as well as using interactive teaching strategies, would develop learner proficiency, adaptability and creative qualifications, resulting in an improved quality of education.
Thesis (PhD)--University of Pretoria, 2011.
Education Management and Policy Studies
unrestricted
4

Gauna, David H. "The Code of Banking Practice : a good time and place to formally start recognizing consumer chargeback rights in South Africa." Diss., 2016. http://hdl.handle.net/2263/58981.

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The Code of Banking Practice of South Africa should be used to put a duty on banks to assist their clients in the event of chargebacks. This text takes a pragmatic look at the code, the contracts between clients and banks, and tests a few cases against the paid vs delivered concept behind SAMOS.
Mini-dissertation (LLM)--University of Pretoria, 2016.
Mercantile Law
LLM
Unrestricted
5

Le, Roux Alistair Graham. "Utilising the Software Engineering Methods and Theory framework to critically evaluate software engineering practice in the South African banking industry." Thesis, 2016. http://hdl.handle.net/10539/20117.

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A research report submitted to the Faculty of Engineering and The Built Environment of the University of Witwatersrand, Johannesburg In partial fulfilment of the requirements for the Degree of Master of Science in Engineering September 2015
In recent years, software has become the cornerstone of banking and new business products are directly dependant on software. The delivery cycles for new features is now related to market share. This drive to use software as a vehicle for competitive advantage has created an environment in which software development of new business systems are increasingly on the critical path of many projects. An organisation’s portfolio of software intensive projects is situated within this complexity and organisations attempt to mitigate the risks associated with these complexities by implementing software development processes and practices. A key problem facing the modern bank is how to define and build a software development process that caters for both the traditional and increasingly agile genres of software development characteristics in a consistent and manageable way. The banks attempt to address this problem through continuous methodology and process improvements. Comparing and assessing non-standardised software engineering lifecycle models without a common framework is a complex and subjective task. A standardised language is important for simplifying the task for developing new methods and practices or for analysing and documenting existing practices. The Software Engineering Methods and Theory (SEMAT) initiative has developed a standardised kernel of essential concepts, together with a language that describes the essence of software engineering. This kernel, called the Essence, has recently become an Object Management Group (OMG) standard. The Essence kernel, together with its language, can be used as the underpinning theory to analyse an existing method and help provide insights that can drive method enhancements. The research report proposes a simple, actionable analysis framework to assist organisations to assess, review and develop their software engineering methods. The core concepts of the methodology are identified and mapped to the Essence concepts. The governance model of the Essence is mapped to the governance model of the industry model and a set of practices is identified and documented in the Essence language. The mapping and resulting analysis can be used to test the validity of the Essence theory in practice and identify areas for improvement in both the method and the Essence standard. The analysis framework has been applied to an operational software development lifecycle of a large South African bank. A mapping of the Essence concepts to the governance model and method documented in the lifecycle was completed. This mapping revealed that the Essence is a valid tool and can be used to describe a method in practice. Furthermore it is useful as an analysis framework to assess the governance model that manages and measures the progress of an endeavour in the Bank. The case study and resulting analysis demonstrate that the Essence standard can be used to analyse a methodology and identify areas for improvement. The analysis also identified areas for improvement in the Essence specification.

Книги з теми "South African Code of Banking Practice":

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Commons, Canada Parliament House of. Bill: An act to amend the Criminal Code. Ottawa: S.E. Dawson, 2002.

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2

Canada. Parliament. House of Commons. Bill: An act to amend the Criminal code, 1892. Ottawa: S.E. Dawson, 2003.

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3

Canada. Parliament. House of Commons. Bill: An act to amend the Criminal Code, 1892. Ottawa: S.E. Dawson, 2002.

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4

Canada. Parliament. House of Commons. Bill: An act to amend the Criminal code, 1892. Ottawa: S.E. Dawson, 2003.

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5

Canada. Parliament. House of Commons. Bill: An act to amend the Criminal code, 1892, as to marks on merchandise. Ottawa: S.E. Dawson, 2003.

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Тези доповідей конференцій з теми "South African Code of Banking Practice":

1

Tshinu, Simon, Gerrit Botha, and Marlien Herselman. "An Integrated ICT Management Framework for Commercial Banking Organisations in South Africa." In InSITE 2008: Informing Science + IT Education Conference. Informing Science Institute, 2008. http://dx.doi.org/10.28945/3271.

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This article explores the possibility of integrating some of the most referenced ICT Management Frameworks in managing ICT infrastructure in the banking sector. This was done by identifying core components that it should address and the related frameworks that need to be applied at each component. In this context, this article is also prompting further research in managing ICT infrastructure through an integrated ICT Management Framework. Information and Communication Technology (ICT) infrastructure needs to be regarded as the integration of different components that interact with one another directly and indirectly for sustainability of organisation’s objectives. For the organisations that rely intensely on ICT, such as in the banking industry, it is a necessity to develop practices and tools such as integrated ICT Management Framework that collect best practices found in different ICT Management Frameworks and combine them to business objectives that direct ICT strategies, technologies, and management practices for better management of ICT infrastructure.

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