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Journal articles on the topic 'Additional service'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Prihatma, Gugup Tugi. "Pengaruh Kualitas Pelayanan Dan Harga Tambahan Layanan Terhadap Kepuasan konsumen Pengguna Jasa Kapal Penyebrangan Di PT Trisakti Lautan Mas Cabang Bakauheni, Lampung." Jurnal Manajemen 10, no. 1 (2020): 15–36. http://dx.doi.org/10.30656/jm.v10i1.1511.

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Customer satisfaction will be formed if it can meet the expectations of the consumer base. Many factors that affect customer satisfaction including the quality of service and price. The problem in this research is (1) How does the quality of service to customer satisfaction, (2) How does the price of the additional services to customer satisfaction, (3) How does the quality of service and price of the additional services simultaneously on customer satisfaction. The results obtained by multiple linear regression equation Y = 13,122 + 0.159 X1 + 0.145 X2. Quality of service is not positive and n

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Krishnamurthy, Anup, and G. Shainesh. "Snubbing the old to embrace the new: the impact of cross-buying on the usage of existing services." Journal of Services Marketing 31, no. 6 (2017): 662–75. http://dx.doi.org/10.1108/jsm-05-2015-0174.

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Purpose The purpose of this paper is to determine the impact of an additional service on existing consumers’ usage of existing services from the same service provider. Research has often focused on marketers’ efforts to sell new offerings to existing customers. However, does the consumption of these new offerings by existing customers affect their usage of the firm’s existing services? This research examines this question in the context of a subscription service. Design/methodology/approach This study uses matched consumer- and firm-level data from a leading telecom service provider in India.

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Ku, Hsuan-Hsuan, and Chih-Yun Huang. "Prompting additional purchases while providing service: does it offend the customer?" Journal of Service Theory and Practice 26, no. 5 (2016): 657–80. http://dx.doi.org/10.1108/jstp-10-2014-0232.

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Purpose The purpose of this paper is to investigate consumers’ responses to unsolicited cross-selling of supplementary paid-for services made during delivery of a core service, and the contextual and personal variables moderating those responses. Design/methodology/approach Three formal experiments test the effect on participants’ responses of the perceived relevance of the supplementary service to the core service, personal psychological reactance, in the case of a high-relevance supplementary service, and self-monitoring, in scenarios in which a low-relevance supplementary service is propose

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Medenko, Aleksandr Aleksandrovich. "Mathematical modeling of the location of the network of technical service centers for agricultural machinery." Agrarian Scientific Journal, no. 3 (March 28, 2022): 95–99. http://dx.doi.org/10.28983/asj.y2022i3pp95-99.

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The article presents a theoretical model for determining the rational number and location of additional service centers for an agricultural machinery dealer. It has been established that the determination of the required number of additional service centers must be carried out based on the basic dealer standard of the respective dealer. Thus, it is possible to determine the number of additional service centers in any area and for any dealer, taking into account his individual standards. To optimize the location of additional service centers, it is necessary to determine the effective time that

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Medenko, Aleksandr Aleksandrovich. "Mathematical modeling of the location of the network of technical service centers for agricultural machinery." Agrarian Scientific Journal, no. 3 (March 28, 2022): 95–99. http://dx.doi.org/10.28983/asj.y2022i3pp95-99.

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The article presents a theoretical model for determining the rational number and location of additional service centers for an agricultural machinery dealer. It has been established that the determination of the required number of additional service centers must be carried out based on the basic dealer standard of the respective dealer. Thus, it is possible to determine the number of additional service centers in any area and for any dealer, taking into account his individual standards. To optimize the location of additional service centers, it is necessary to determine the effective time that

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Zhu, Lin. "Research on the Influence of After-sale Service on Customer Loyalty -- A Case Study of Budget Hotels." BCP Business & Management 20 (June 28, 2022): 822–32. http://dx.doi.org/10.54691/bcpbm.v20i.1069.

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Customer loyalty is very important to the hotel’s survival and development, so the hotel will maintain and improve customer loyalty in all aspects. The same is true in budget hotels. In this paper, budget hotels were selected as the research object, and college students as the research object, through the way of a questionnaire survey to study how after-sale service affects customer loyalty. In the survey, additional services are used to refer to after-sales services. According to the service quality model, additional services were divided into five aspects: responsiveness, caring, compensator

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Lezhniuk, Petro, Sergey Kravchuk, Ihor Prokopenko, and Yulia Malogulko. "MATHEMATICAL MODELING OF BATTERY ENERGY STORAGE SYSTEMS IN THE ADDITIONAL SERVICE MARKET OF THE UNITED ELECTRIC POWER SYSTEM OF UKRAINE." Bulletin of the National Technical University «KhPI» Series: New solutions in modern technologies, no. 2(8) (June 15, 2021): 21–29. http://dx.doi.org/10.20998/2413-4295.2021.02.04.

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The introduction of battery energy storage systems and the subsequent transfer of electricity is a very important task, which is solved in different countries in different ways, based on the types of products that can be provided by battery energy storage systems. The analysis of the structure of generating capacities in the United Electric Power System of Ukraine shows a significant deficit of shunting capacities, among which today there is thermal generation, which has a significant level of wear of the main generating equipment and hydroelectric power plants. Based on the above, it would be

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Sun, Qitong, Jun Han, and Dianfu Ma. "A Framework for Service Semantic Description Based on Knowledge Graph." Electronics 10, no. 9 (2021): 1017. http://dx.doi.org/10.3390/electronics10091017.

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To construct a large-scale service knowledge graph is necessary. We propose a method, namely semantic information extension, for service knowledge graphs. We insist on the information of services described by Web Services Description Language (WSDL) and we design the ontology layer of web service knowledge graph and construct the service graph, and using the WSDL document data set, the generated service knowledge graph contains 3738 service entities. In particular, our method can give a full performance to its effect in service discovery. To evaluate our approach, we conducted two sets of expe

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hamad, Faten. "An Overview of Service Composition in Service Oriented Architecture." Modern Applied Science 12, no. 8 (2018): 172. http://dx.doi.org/10.5539/mas.v12n8p172.

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Service oriented architecture (SOA) is a form of software design in which application component supply services to other components through a network communication protocol, it has many services that can transfer small data with communication channels or additional services which bring into a relationship that ensure efficiency of service activities, SOA simplify the structure of loosely coupled applicable applications and enable contribution for enterprise working of services together. In order to assure the effectiveness of Service oriented architecture we have to confirm service composition

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Canady, Valerie A. "RAND report examines California service gap for MH services." Mental Health Weekly 35, no. 15 (2025): 7–8. https://doi.org/10.1002/mhw.34412.

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In order to meet the state's critcal need for evidence‐based outpatient mental health services among adults, California's county mental health systems will require a substantial amount of resources — more than $9 billion of initial additional investment, according to a RAND report released April 7.

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Svidlo, Karyna. "The Mission of the Guide-entertainer in the Development of Business Hospitality in Modern Ukraine." Restaurant and Hotel Consulting. Innovations 1, no. 1 (2018): 12–18. https://doi.org/10.31866/2616-7468.1.2018.147398.

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The purpose of the article is to analyse the mission of the guide-entertainer in the additional services development of a business hotel in Ukraine. The research methodology combines the systematization of information on the list of services of the guide-entertainer and comparison of qualification requirements for relevant professionals in France and Ukraine. The scientific novelty of the article is the identification of opportunities for the development of business hospitality in Ukraine by expanding the services of the hotel industry and increasing the number of high

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Jiang, Shaofei, Di Feng, and Chunfu Lu. "A Sustainable Innovation—Additional Services for Products Based on Personalised Customer Value." Sustainability 11, no. 6 (2019): 1763. http://dx.doi.org/10.3390/su11061763.

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As a sustainable innovation, offering additional services for products (ASP) is rapidly emerging as an increasingly important consideration for manufactories. Although additional services can increase enhance product utility, there is no guarantee that they will be accepted by customers. This may lead to a waste of product and service resources. Customer acceptance is a prerequisite for sustainability. However, existing service evaluation methods do not support the evaluation of customer acceptance of ASP prior to implementation. We confirmed that customer value can be used to evaluate custome

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Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z, and Alshahrani Ahmed Saeed A. "Does customer service matter? A customer perception of bank services in Islamic countries." International Journal Of Innovation And Economic Development 1, no. 2 (2015): 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.

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This paper aims to explore the possible usefulness of a combined multi-attribute and SERVQUAL service quality model in analyzing how bank customers perceive service quality. Using a survey, the authors measured how customers in one region in a major Saudi Arabia bank perceived service quality. Responses were analyzed with reference to both multi-attribute service quality and SERVQUAL models. The combined model seems to provide some guidance regarding how bank customers perceive service quality. The finding of several items reveals that customers are difficult to please. However, substantial he

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Lyerly, Eric. "Service animals." Disability Compliance for Higher Education 29, no. 11 (2024): 16. http://dx.doi.org/10.1002/dhe.31754.

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Ibodov, Kamoliddin. "ISSUES OF IMPROVING THE COMPETITIVENESS OF RESTAURANT SERVICES ON THE BASIS OF THE IMPLEMENTATION OF EFFECTIVE ORGANIZATIONAL AND TECHNOLOGICAL SERVICE." Economics and education 24, no. 1 (2023): 517–21. http://dx.doi.org/10.55439/eced/vol24_iss1/a81.

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The article deals with the issues of improving the quality of restaurant service, increasing the competitiveness of restaurant services, taking into account the offer of additional services, stimulating repeated visits to restaurants. A classification of additional services related to food and entertainment in restaurants is given in terms of competitive advantages, and a methodology for assessing competitiveness based on the organization of additional services is proposed.

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Prawidya Destarianto, Budi Hariono, Ahmad Fahriyannur Rosyady, and Mukhamad Angga Gumilang. "Analysist and implementation additional model for web service to improve user satisfaction and acceptance." World Journal of Advanced Research and Reviews 18, no. 3 (2023): 1455–62. http://dx.doi.org/10.30574/wjarr.2023.18.3.1227.

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The tridharma for Higher education activities is an obligation that must be carried out by lecturers and Community Service (P3M) which is one of the units at the Jember State Polytechnic (Polije). satisfaction of P3M services, ranging from research planning and community service to post-activity monitoring and evaluation activities reported by stakeholders to the P3M unit to increase satisfaction and acceptance of the P3M website services that have been created and applied by the P3M website. The process of grouping the data is carried out using the Direct Interview mechanism, distributing que

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Prawidya, Destarianto, Hariono Budi, Fahriyannur Rosyady Ahmad, and Angga Gumilang Mukhamad. "Analysist and implementation additional model for web service to improve user satisfaction and acceptance." World Journal of Advanced Research and Reviews 18, no. 3 (2023): 1455–62. https://doi.org/10.5281/zenodo.8435841.

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The tridharma for Higher education activities is an obligation that must be carried out by lecturers and Community Service (P3M) which is one of the units at the Jember State Polytechnic (Polije). satisfaction of P3M services, ranging from research planning and community service to post-activity monitoring and evaluation activities reported by stakeholders to the P3M unit to increase satisfaction and acceptance of the P3M website services that have been created and applied by the P3M website. The process of grouping the data is carried out using the Direct Interview mechanism, distributing que

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Lei, Yu, and Duan Yucong. "Trusted Service Provider Discovery Based on Data, Information, Knowledge, and Wisdom." International Journal of Software Engineering and Knowledge Engineering 31, no. 01 (2021): 3–19. http://dx.doi.org/10.1142/s0218194021400015.

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Data, information, knowledge, and wisdom forms a progressive relationship. Information is formed by data collation. Knowledge is filtered, refined, and processed from relevant information. Wisdom is based on knowledge and is accumulated through experience. This paper uses the progressive relationship of service data, information, knowledge, and wisdom to explain the expression of service knowledge graph. It is an increasingly challenging demand to discover trusted Cloud service providers with service data, information, and knowledge. We propose an efficient method of trusted service provider d

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Bansal, K. K., and R. L. Garg. "An additional space special service facility heterogeneous queue." Microelectronics Reliability 35, no. 4 (1995): 725–30. http://dx.doi.org/10.1016/0026-2714(94)00068-y.

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Xie, Wu Ping, Jin Yun Xue, and Dong Ming Jiang. "An Automatic Code Generation Framework for Service Dynamic Binding." Applied Mechanics and Materials 543-547 (March 2014): 3009–12. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.3009.

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Service-oriented computing is a novel computing paradigm that utilizes simple small-scale services as fundamental elements to orchestrate applications that are complex large-scale services, while traditional software development methods and running environment are insufficient to support the challenges required by dynamic services binding and service reuse. We concentrate on service-oriented programming, and propose a mutable pragmatic and effective automated code generation framework for service dynamic binding. Service-oriented applications are developed in a unified and coordinated way, and

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Yustina, Eva, Mokhamad Amin Hariyadi, and Cahyo Crysdian. "Recommendation of Prospective Construction Service Providers in Government Procurement Using Decision Tree." International Journal of Advances in Data and Information Systems 5, no. 1 (2024): 39–48. http://dx.doi.org/10.59395/ijadis.v5i1.1316.

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The determination of prospective construction service providers using the direct procurement method is the authority of the Goods/ Services Procurement Officer. Administrative requirements are an important factor in selecting prospective construction service providers. The use of the decision tree method in this study is to find out, determine, and analyse the variables that influence the assessment of the feasibility of prospective construction service providers, and get an accuracy value in providing an assessment of the feasibility of prospective construction service providers. The data use

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SADCHENKO, O. V., and I. V. ROBUL. "ECONOMIC AND ENVIRONMENTAL MARKETING SPACE OF THE ECONOMICS OF EXPERIENCE." Economic innovations 22, no. 1(74) (2020): 129–39. http://dx.doi.org/10.31520/ei.2020.22.1(74).129-139.

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Topicality. It is relevant to determine the equilibrium dynamic state of the system based on the harmonization of the interaction between economic and environmental subsystems in the market space. The product of the economy of experience is: a product or service plus additional profit from experience. Impression - entertainment, training, the possibility of personal participation, self-expression, the development of social contacts and skills (socialization) and more, these are added value factors. Additional costs in the originality or uniqueness of a product or service are paid off and bring

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Köcher, Sören, and Stefanie Paluch. "“My bad”: investigating service failure effects in self-service and full-service settings." Journal of Services Marketing 33, no. 2 (2019): 181–91. http://dx.doi.org/10.1108/jsm-03-2018-0096.

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PurposeCompanies in diverse branches offer a variety of service alternatives that typically differ in terms of the degree to which customers are actively involved in service delivery processes. The purpose of this paper is to explore potential differences in consumers’ reactions to service failures across services provided by a service employee (i.e. full-services) and services that require customers’ active involvement (i.e. self-services).Design/methodology/approachTwo 2 (full-service vs self-service) × 2 (no service failure vs service failure) scenario-based experiments in technological and

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Colburn, Anita. "Endless Possibilities: Diversifying Service Options in Private Practice." Journal of Mental Health Counseling 35, no. 3 (2013): 198–210. http://dx.doi.org/10.17744/mehc.35.3.8870230745378517.

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Recent economic changes, extended areas of need, and personal preferences may inspire mental health counselors in private practice to diversify the service options they offer. This article outlines strategies for diversifying, including creatively marketing services already being provided; adding services that require little additional training or expertise; acquiring additional training in order to offer specialized services to meet market demand; providing services for or partnering with other practitioners; training future counselors; offering counseling or supervision at a distance; and co

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Goodrich, Joanna, Caleb Watson, Inez Gaczkowska, et al. "Understanding patient and family utilisation of community-based palliative care services out-of-hours: Additional analysis of systematic review evidence using narrative synthesis." PLOS ONE 19, no. 2 (2024): e0296405. http://dx.doi.org/10.1371/journal.pone.0296405.

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Background Community-based out-of-hours services are an integral component of end-of-life care. However, there is little understanding of how patients and families utilise these services. This additional analysis of a systematic review aims to understand and identify patterns of out-of-hours service use and produce recommendations for future service design. Method Data on service use was extracted and secondary analysis undertaken, from a systematic review of models of community out-of-hours services. Narrative synthesis was completed, addressing four specific aspects of service use: 1.Times w

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Porter, Alice, Matthew Franklin, Frank De Vocht, et al. "Estimating the effectiveness of an enhanced ‘Improving Access to Psychological Therapies’ (IAPT) service addressing the wider determinants of mental health: a real-world evaluation." BMJ Open 14, no. 1 (2024): e077220. http://dx.doi.org/10.1136/bmjopen-2023-077220.

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BackgroundAddressing the wider determinants of mental health alongside psychological therapy could improve mental health service outcomes and population mental health.ObjectivesTo estimate the effectiveness of an enhanced ‘Improving Access to Psychological Therapies’ (IAPT) mental health service compared with traditional IAPT in England. Alongside traditional therapy treatment, the enhanced service included well-being support and community service links.DesignA real-world evaluation using IAPT’s electronic health records.SettingThree National Health Service IAPT services in England.Participant

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Henderson, Robyn, Karen Noble, and Kathleen Cross. "Additional Professional Induction Strategy (APIS)." Australian and International Journal of Rural Education 23, no. 1 (2013): 43–59. http://dx.doi.org/10.47381/aijre.v23i1.646.

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This paper describes a strategy, designed by a faculty of education in a regional Australian university, to induct pre-service educators into the education profession. It then focuses on one component of the strategy, an initiative called Education Commons. This initiative uses a model of critical reflection to engage pre-service educators in discussions about current and relevant educational topics. This aims to connect them into professional networks and to assist their induction into the education profession from the outset of their tertiary study. An analysis of a small data set – two smal

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Robustin, Tri Palupi. "PENDAMPINGAN STRATEGI KUALITAS LAYANAN TAMBAHAN (AUGMENTED PRODUCT) PADA USAHA IILA SALON." JURNAL PENGABDIAN MASYARAKAT (JPM) 1, no. 2 (2021): 46–52. http://dx.doi.org/10.31967/jpm.v1i2.497.

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The problem with this salon business is the lack of knowledge about optimal service strategies, especially to attract consumers to come back to the salon. Based on the background and problems, this community service activity aims to provide assistance to Iila Salon owners related to the quality of additional services (augmented products). Additional service quality strategy after sale in the form of giving away free hair cap (shampoo headgear) and providing free shampooing for customers who have come to the salon for treatments such as rebonding and smoothing. The strategy aims to make custome

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Kopf, R., J. Klar, H. Pfister, and G. Prof Lanza. "Servicenetzwerkplanung*/Methodology for planning service networks." wt Werkstattstechnik online 106, no. 07-08 (2016): 488–93. http://dx.doi.org/10.37544/1436-4980-2016-07-08-22.

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Maschinenhersteller müssen sich neben ihren Maschinen vor allem durch zusätzliche Instandhaltungs- und Wartungsdienstleistungen im Wettbewerb differenzieren. Um diese Dienstleistungen beim Kunden „vor Ort“ anbieten zu können, müssen Servicestandorte beziehungsweise -netzwerke geplant werden. Am wbk Institut für Produktionstechnik wurde eine Methodik entwickelt, welche die Instandhaltungsstrategie der Werkzeugmaschinen in der Planung berücksichtigt. &nbsp; An increasing global competitive pressure makes it essential for machine manufacturers to differentiate themselves from their competitor

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Jou, Rong-Chang, Yi-Chun Chiu, and Chung-Wei Kuo. "Low-Cost Carrier Passengers’ Willingness to Pay for the Seat Preselection Service: A Case Study on the Taiwan-Japan Route." Journal of Advanced Transportation 2021 (February 10, 2021): 1–14. http://dx.doi.org/10.1155/2021/6699270.

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Due to the rising of consumer awareness, consumers not just pay more attention to leisure activities but also demand more on the related service quality. In recent years, low-cost carriers (LCCs) have continued to expand their routes, and traditional aviation is no longer the only choice for travel abroad. Different from the traditional way of operation, LCCs focus on reducing nonessential expenses. The concept of payment by service offers passengers the options for relatively low ticket price. To continuously operate in the highly competitive aviation industry, most airlines have introduced d

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Nugroho, Truli, Yusak Prakoso, Suryo Adinugroho, and Andreas Aris Eko Mulyomo. "PENGEMBANGAN KETERAMPILAN SISWA LKP PRISMA PROFESIONAL UNTUK DUNIA KERJA MELALUI PELATIHAN FOLDING NAPKIN." Jurnal Pengabdian Bukit Pengharapan 4, no. 3 (2024): 40–43. https://doi.org/10.61696/jurdian.v4i3.569.

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The aim of this community service is to provide students with additional knowledge in the field of Food Beverage Servive (Folding Napkin) at the Prisma Professional LKP in Surabaya City. The target is also female students training at LKP Prisma Professional in all skill fields. This activity will really help students to further develop their knowledge and skills, especially in the field of Food Beverage Service (Folding Napkin). The skill of folding napkins is an important technique in restaurant and hospitality services that plays a role in the aesthetics of presentation. Through this communi

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McLennan, John D., Casey Fulford, Sophia Hrycko, Virginie Cobigo, and Munazza Tahir. "Service Use Patterns by Children With Down Syndrome in a Canadian Region." Intellectual and Developmental Disabilities 61, no. 1 (2023): 79–88. http://dx.doi.org/10.1352/1934-9556-61.1.79.

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Abstract Children with Down syndrome require services from different sectors over time to optimize health and development, however, there is little information on longitudinal, cross-sector service use. Parents of children with Down syndrome attending a Canadian children's hospital participated in semistructured interviews covering life-time multiple sector service use. Five key service patterns were identified: (1) primary care physicians playing a circumscribed role; (2) a marked shift in public habilitative service receipt from development agencies in the preschool years to exclusive school

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Hammonds, William D., and Allen H. Hord. "Additional Comments Regarding an Anesthesiology-based Postoperative Pain Service." Anesthesiology 69, no. 1 (1988): 139. http://dx.doi.org/10.1097/00000542-198807000-00028.

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Ready, L. Brian, H. S. Chadwick, and Lorie M. Wild. "Additional Comments Regarding an Anesthesiology-based Postoperative Pain Service." Anesthesiology 69, no. 1 (1988): 139–40. http://dx.doi.org/10.1097/00000542-198807000-00029.

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Yu, Bao, Zeng Guo-sun, and Zhao Liang. "Additional service security of e-commerce in mine enterprises." Procedia Earth and Planetary Science 1, no. 1 (2009): 1574–80. http://dx.doi.org/10.1016/j.proeps.2009.09.242.

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Rinsaka, Koichiro, and Hiroaki Sandoh. "A stochastic model on an additional warranty service contract." Computers & Mathematics with Applications 51, no. 2 (2006): 179–88. http://dx.doi.org/10.1016/j.camwa.2005.11.024.

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Park, Hong-jo, Jeong-un Choi, and Joonhei Cheung. "The Effect Of Auditor Change On Initial Audit Fee Discount And Non-Audit Services." Journal of Applied Business Research (JABR) 33, no. 1 (2016): 95–106. http://dx.doi.org/10.19030/jabr.v33i1.9870.

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The purpose of this research is to verify whether non-audit services are provided without additional fees at the initial audit as a strategy to win an external audit contract, which could give the appearance of initial audit fee discount. From the results, non-audit services are provided at the initial audit, and the initial audit fee is discounted accordingly, only when the independent auditor is changed from a Big 4 accounting firm to a non-Big 4 accounting firm. However, there is no meaningful relevance in any other types of changes. Therefore, if the auditor is changed from a Big 4 account

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Sagir, Zeynep, Anela Coković, and Erna Berbić. "On-demand car servicing application." CRJ, no. 1 (July 31, 2024): 46–51. http://dx.doi.org/10.59380/crj.vi1.5103.

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The majority of people, in our today’s fast-paced world, find it difficult to book a suitable date and time for their vehicle to be serviced/repaired that fits their overly tight schedule. Keeping in mind that in order to get their vehicle repaired, the client has no other option but to bring their vehicle to the mechanic on their own and figure out how to pass the time. They may either wait till their car is repaired or return home or to work whilst also determining their travel choices. Exactly these issues generally postpone regular car servicing, which may lead to an increase of unmaintain

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Walker, Andrew, Jessica Rose Barrett, William Lee, et al. "Organisation and delivery of liaison psychiatry services in general hospitals in England: results of a national survey." BMJ Open 8, no. 8 (2018): e023091. http://dx.doi.org/10.1136/bmjopen-2018-023091.

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ObjectivesTo describe the current provision of hospital-based liaison psychiatry services in England, and to determine different models of liaison service that are currently operating in England.DesignCross-sectional observational study comprising an electronic survey followed by targeted telephone interviews.SettingAll 179 acute hospitals with an emergency department in England.Participants168 hospitals that had a liaison psychiatry service completed an electronic survey. Telephone interviews were conducted for 57 hospitals that reported specialist liaison services additional to provision for

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Alkibsi, Sharaf, and Mary Lind. "Service Quality Dimensions Within Technology-Based Banking Services." International Journal of Strategic Information Technology and Applications 2, no. 3 (2011): 36–83. http://dx.doi.org/10.4018/jsita.2011070104.

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Technology-based banking services (TBBS) are quickly expanding and provide cost reductions per transaction, given increasing labor costs. However, TBBS can be very costly if not introduced correctly. It is critical to have a clear understanding regarding how to best implement, manage, and promote TBBS for success. The purpose of this quantitative correlational descriptive research study is to determine if a set of technology-based banking service quality dimensions have an association with customer satisfaction and behavioral intentions toward TBBS in Yemen. Findings revealed evidence that sev

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Lavrov, I. A., and O. I. Irinina. "The state of car service (detailing) in Russia and the city of Vladimir." Services in Russia and Abroad 17, no. 3 (2023): 129–39. https://doi.org/10.5281/zenodo.8152015.

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<em>The article is devoted to the provision of car maintenance services – detailing. This service is becoming increasingly widespread in various regions of Russia. The article presents the results of the analysis of detailing services in Russia and the city of Vladimir. The authors considered the list of services provided by detailing centers and the criteria for choosing contractors by consumers of services. Detailing centers in Vladimir, the content of services provided by detailing centers, the list and types of services for external, internal detailing, engine detailing, types of add

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Tamzid Ahmed, Chowdhury. "Problems and Strategies in Service Marketing:." DIU Journal of Business and Entrepreneurship 2, no. 01 (2007): 54–77. http://dx.doi.org/10.36481/diujbe.v02i1.wm3yfc37.

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Unique characteristics named intangibility, inseparability in production and consumption, perishability, irrevocability and heterogeneity make services different from goods and pose vexing problems that are not faced by the goods marketers. Perishability and irrevocability features of service create problems in managing fluctuating demand. Moreover, additional P’s of service marketing namely period, physical evidence, people, process, etc. need to manage in a different way. That’s why service marketing problems require solutions which are different from that required for goods marketing. Servi

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Trobiš, Janko. "The Local Geodetic Service." Lex localis - Journal of Local Self-Government 6, no. 4 (2009): 489–525. http://dx.doi.org/10.4335/63.

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The local geodetic service systematically provides information that is relevant to the implementation of the strategic policies of the sustainable development and rational management of space, municipality environment and wider local communities. It is also important as a public service for supplying data to the professional and interested public in their further work, as well as for providing information at the state level and within the framework of the European integrations. The paper explains why the institute of the local geodetic service differs in individual local communities. The

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Widiya Avianti and Dissy Fitria. "Customer Satisfaction: The Role of Excellent Service Factors at Bale Madukara Purwakarta Public Service Mall." Bulletin of Management and Business 4, no. 2 (2023): 92–97. http://dx.doi.org/10.31328/bmb.v4i2.294.

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One of the causes of weak public services is the low performance of public services as measured by the criticism given by the public regarding the slow service process. There is an additional factor that contributes to the cause of weak public services, namely that the government in offering this type of public assistance is overly regulated towards formal implementation and responsibility. Quantitative methods were applied for this study by conducting associative field research. Services excellent at the Bale Madukara Public Service Mal (MPP) in Purwakarta is the focus of this associative res

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Trifonov, S. V. "Disaster medicine service doctors." Kazan medical journal 80, no. 2 (1999): 140–42. http://dx.doi.org/10.17816/kazmj66477.

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According to E.I. Pogorelova et al. [1], only general quantitative indicators, which are clearly insufficient to determine the need for additional training of doctors of this service and its planning.

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Arachchige, J. J. G. "Product/Service diversification through direct, indirect and additional services: librarian’s perspective in Sri Lankan Universities." Journal of the University Librarians Association of Sri Lanka 23, no. 2 (2020): 89. http://dx.doi.org/10.4038/jula.v23i2.8009.

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M.S., Mahadevaswamy. "IMPACT OF GOODS AND SERVICE TAX (GST) IN INDIAN ECONOMY- A STUDY." Shanlax International Journal of Arts, Science and Humanities 6, S2 (2019): 70–74. https://doi.org/10.5281/zenodo.2650001.

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<em>GST (Goods and Services Tax) is defined as a uniform indirect tax levied on goods and services across a country. More than 160 countries have implemented GST. The GST rolled out from July 1, 2017. GST, as an umbrella tax has replaced central taxes such as Central Excise Duty, Service Tax, Additional Duties of Excise & Customs, Special Additional Duty of Customs, and cusses and surcharges on supply of goods and services. There was a huge hue and cry against its implementation. In present paper it has been shown that which sectors are positively or negatively affected by GST.</em>

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Puspitasari, Ades Adelia, Mustaqim Setyo Ariyanto, and Annisa Warastri. "Perbedaan Manajemen Konflik pada Organisasi Kemahasiswaan Bem Fikes dan Bem Feishum di Universitas ‘Aisyiyah Yogyakarta." Jurnal Syntax Admiration 5, no. 12 (2024): 5402–10. https://doi.org/10.46799/jsa.v5i12.1877.

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This study aims to examine the influence of service quality (SERVQUAL) on revisit intention and electronic Word of Mouth (eWoM) in dental clinics in several cities in Indonesia. This study uses an extended SERVQUAL model to analyze the relationship between these variables by considering additional factors such as cost-effectiveness and staff-related factors, as well as the role of patient satisfaction as a mediator. Through a quantitative approach, this study examines the extent to which service quality, additional factors, and patient satisfaction affect revisit intent and eWoM. The findings

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Stewart, Ashleigh. "Kent & Medway Community Neuropsychology Service brain injury identity card service evaluation." Clinical Psychology Forum 1, no. 201 (2009): 7–10. http://dx.doi.org/10.53841/bpscpf.2009.1.201.7.

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The brain injury identity card service aims to provide an additional support mechanism for service users when accessing the community independently. A service evaluation provided feedback from service users highlighting positive outcomes and issues for future development.

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Jin, Fengying, Rui Li, Jianyuan Liang, et al. "An Augmented Geospatial Service Web Based on QoS Constraints and Geospatial Service Semantic Relationships." ISPRS International Journal of Geo-Information 11, no. 7 (2022): 357. http://dx.doi.org/10.3390/ijgi11070357.

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The service network is capable of addressing large-scale service composition. However, existing service network works still have several limitations. Prior knowledge, such as expert-defined service chains, is not incorporated into the service network. QoS constraints are less considered in the service network, and thus the generated service chain does not always satisfy the optimal QoS constraints. Additionally, some basic services also require outputs to be used directly as inputs, which the service network cannot provide. To address these limitations, this paper proposes a geospatial service

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