Relevant bibliographies by topics / Business relationship

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Business relationship'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "Business relationship"

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Woo, Ka‐shing, and Christine T. Ennew. "Business‐to‐business relationship quality." European Journal of Marketing 38, no. 9/10 (2004): 1252–71. http://dx.doi.org/10.1108/03090560410548960.

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Prihandono, Dorojatun, Andhi Wijayanto, and Dwi Cahyaningdyah. "Franchise business sustainability model: Role of conflict risk management in Indonesian franchise businesses." Problems and Perspectives in Management 19, no. 3 (2021): 383–95. http://dx.doi.org/10.21511/ppm.19(3).2021.31.

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Franchising is one of the most trustworthy strategic alliance formations to start or expand businesses. Like many other business formations, franchise businesses need sustainable and long-term running; these objectives can be reached by a proper relationship between partners – the franchisor and the franchisee – in the alliances. Both partners’ perspectives are valuable inputs to provide insight into understanding the sustainability of Indonesian franchise businesses. Furthermore, in any type of strategic alliances conflict is a risk that needs to be managed properly. This study aims to examin
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Human, Gert, and Nina Laubscher. "Relationship insecurity and dark-side behaviours in business-to-business relationships." Industrial Marketing Management 128 (July 2025): 131–49. https://doi.org/10.1016/j.indmarman.2025.06.005.

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Salo, Jari. "Business Relationship Digitization." Journal of Electronic Commerce in Organizations 4, no. 4 (2006): 75–93. http://dx.doi.org/10.4018/jeco.2006100104.

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Hughes, Roger. "The Relationship Business." Health Affairs 27, no. 1 (2008): 301. http://dx.doi.org/10.1377/hlthaff.27.1.301.

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Ganesan, Shankar, Steven P. Brown, Babu John Mariadoss, and Hillbun (Dixon) Ho. "Buffering and Amplifying Effects of Relationship Commitment in Business-to-Business Relationships." Journal of Marketing Research 47, no. 2 (2010): 361–73. http://dx.doi.org/10.1509/jmkr.47.2.361.

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Barnes, Bradley R. "Relationship Quality in Business Relationships: An International Perspective." Total Quality Management & Business Excellence 18, no. 8 (2007): 845–46. http://dx.doi.org/10.1080/14783360701350433.

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Sheng, Yu Kui, and Wan Lian Lan. "Research on Relationship of Electronic Business and Logistics." Key Engineering Materials 474-476 (April 2011): 1897–98. http://dx.doi.org/10.4028/www.scientific.net/kem.474-476.1897.

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Electronic business is an emerging business activity. Electronic busines affects commodity trading activities, so it affects logistics deeply. It is important to the development of logistics. Logistics support electronic busines strongly. The rapid and health development of logistics and electronic busines are benefit to each other.
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Simões, Cláudia, and Katy J. Mason. "Informing a new business‐to‐business relationship:." European Journal of Marketing 46, no. 5 (2012): 684–711. http://dx.doi.org/10.1108/03090561211212476.

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Human, G., and P. Naudé. "Relationship and innovation orientation in a business-to-business context." South African Journal of Business Management 41, no. 4 (2010): 59–70. http://dx.doi.org/10.4102/sajbm.v41i4.530.

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Market orientation and innovation orientation, including their relationship with firm performance, are well-debated in prevailing marketing literature. Interestingly, relationship orientation, as an extension of market orientation, is yet to be subjected to similar investigation. While relationship orientation suggests that firms should invest in building relationships with clients and suppliers to generate improved financial performance, innovation orientation proposes that customers will prefer superior and innovative products/services and it supports a learning philosophy. Torn between two
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Dissertations / Theses on the topic "Business relationship"

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deVries, Rosalyn, and rosalyndevries@yahoo com. "Determinants of business-to-business relationship quality in a financial services context." RMIT University. Graduate School of Business, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091020.092918.

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Building and maintaining business relationships is becoming increasingly important as organisations seek to improve their competitive advantage by entering long-term relationships with strategic business partners. It is suggested that the quality of the relationship determines the likelihood of maintaining an ongoing relationship between buyers and sellers. Research in the area of business-to-business relationship quality is still in its infancy with limited agreement of the dimensions of relationship quality or even the definition of relationship quality in a business-to-business context.
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Forkmann, Sebastian. "Challenges of change in business-to-business markets." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/challenges-of-change-in-businesstobusiness-markets(ef771ed7-8d31-45c8-b8f3-4e17b54dc159).html.

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This dissertation is structured around three original studies that offer unique insights into the challenges of change in business-to-business markets. All three studies share as an important starting point that firms rely on other firms to achieve strategic flexibility in volatile business environments. This means that firms source critical resources from business relationships in order to reduce long-term investments in times of change. From this perspective, firms' competitive advantages cross the boundaries of the firm and are embedded in their business partner networks. Thus, firms' busin
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Molin, Jonas. "Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes." Licentiate thesis, Handelshögskolan i Stockholm, Institutionen för Marknadsföring och strategi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hhs:diva-2300.

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Research comparing public-private services outsourcing applying a longitudinal approach including the production/delivery processes (life after purchase) in services sourcing contexts is scarce. In addition, prior studies on service sourcing tend be under conceptualized. To address the above this licentiate thesis presents the results of a comparative and grounded theory inspired case study of two major Swedish FM services outsourcing projects, a public and a private case of operational partnering. Client-provider interaction processes on management level have been followed regularly over time
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Stapelberg, Colette. "Contact personnel versus the organisation : antecedents impacting relationship quality in the business-to-business context." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22836.

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The value of the organisation’s credibility, reputation and interaction with customers equates to its relationship capital. Relationship capital defines the aptitude of an organisation to establish relationships in order to share information, knowledge, ideas, opportunities, contacts and referrals. However, the organisations as well as its personnel play a critical role in relational exchange and the quality of the relationship that is built with the customer. A strong positive relationship links relationship quality to suppliers, contact personnel and buyer’s loyalty by focussing on both the
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Jarrett, Loran. "Social Media Deployment in a Business to Business Environment: Theory and Practice." Scholar Commons, 2018. https://scholarcommons.usf.edu/etd/7527.

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Social media is increasingly being used by business-to-business (B2B) firms to engage with their customers as they seek to maintain and grow their relationship with their customers. In my dissertation, I examine what communication objectives B2B firms seek to achieve via social media at different stages of the relationship cycle (exploration, expansion, maturity). I then use a panel of social media experts to evaluate the social media efforts of these firms to determine how well these firms achieve their social media objectives. I then contrast how the social media communication objectiv
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Tontoh, Anthony, and Yaw Opoku Gyamfi. "MAINTAINING CUSTOMER RELATIONSHIP IN BUSINESS-TO-BUSINESS MARKETING." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-463.

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<p>The relationship between organizations and their customers is a critical issue when establishing a long-term relationship. It is difficult for organizations to really manage and main-tain the relationship with their customers as some organizations fail to build up relationships.</p><p>The process of learning and adapting to other customers is costly and time intensive. This is an issue that needs to be taken into consideration. Another aspect that needs to be looked at is the way organizations can set up a plan to build a competitive advantage. With this, most organizations do tend to loose
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Malm, Jimmie, and Enrique Guy. "The impact of simulations on Business Relationships : How the utilization of simulations affects the nature of a business relationship." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-771.

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<p>Decision making with the help of graphs has been applied for a long time. Previous to the introduction of computerized solutions, graphs and complementary pictures were hand drawn. With the introduction of computers came the colored and dynamic “animations” called simulations which are used today. The focal company of this study, Ångpanneföreningen AB, has during an extensive period of time constructed simulations of complex systems which they have used in order to satisfy specific needs of their customers in different areas. Depending on the complexity of the product and the needs it is ou
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Tenner, Ulrike. "Business Relationship Dissolution : The impact of relationship properties." Thesis, Mittuniversitetet, Institutionen för samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13164.

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The Bachelor Thesis focuses on the research of the dissolution process. Recent literature claims that up today there is a theoretical gap in this field. So far models of reasons, stages, actors and communication strategies are evolved and here explained. The empirical investigation of the Bachelor Thesis focuses on two research questions – the investigation of the dissolution process in Eastern Germany as well as the investigation of the impact of relationship properties on the dissolution process. CEOs of SME in Eastern Germany were interviewed about their experience with dissolutions. The fi
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Stafford, Michael, Emelie Domeij, and Patrick McGonagle. "Business Relationship Management : An In-depth study into the Business Relationships of the Construction Industry." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16007.

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This paper is an in-depth study of business relationships in the Swedish construction industry and how e-commerce applications have affected the matter.  E-commerce applications are being used by all types of industries, while the construction industry lags behind and is currently in the process of implementing such type of systems. Primary data was obtained through four in-depth interviews, three of which were conducted with leading Swedish construction companies, and one with a large supplier to the industry.  The data obtained was analyzed using a series of academic tools such as currnet pe
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Himanka, L. (Laura). "Relationship building in cross-cultural business-to-business context." Bachelor's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201705312240.

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During the past decades, international trade of goods and services has been growing fast. In the globalizing market, understanding cultural differences is essential. When building customer relationships across national borders, the possibility of cultural conflicts and misunderstandings is substantial and many factors must be taken into consideration. In business-to-business market the importance of individual customers is emphasized. High customer loyalty can improve a company’s performance significantly by increasing revenue and reducing customer acquisition costs. Therefore, the importance
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Books on the topic "Business relationship"

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Maier, Ernest L. Cases in business to business relationship selling. Prentice Hall, 1995.

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Tierney, Michelle. Relationship marketing in business-to-business services. University CollegeDublin, 1996.

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Kleinaltenkamp, Michael, Wulff Plinke, and Ingmar Geiger, eds. Business Relationship Management and Marketing. Springer Berlin Heidelberg, 2015. http://dx.doi.org/10.1007/978-3-662-43856-5.

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Burnett, Ken. Relationship Fundraising. John Wiley & Sons, Ltd., 2002.

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Acuff, Jerry. The Relationship Edge. John Wiley & Sons, Ltd., 2007.

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Chung, Yu-Chen. Relationship marketing: The role of salesperson in business relationship marketing. The Author), 2001.

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Carol, Kerr, ed. Customer relationship management. McGraw-Hill, 2002.

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Sturdy, Graham R. Customer relationship management using business intelligence. Cambridge Scholars Publishing, 2012.

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Neil, Woodcock, ed. Relationship marketing. Kogan Page, 1995.

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Baran, Roger J. Principles of customer relationship management. Thomson/South-Western, 2008.

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Book chapters on the topic "Business relationship"

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Kleinaltenkamp, Michael, and Bettina Kühne. "Asymmetrische Bindungen in Geschäftsbeziehungen des Business-to-Business-Bereichs." In Relationship Marketing. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-642-55654-8_2.

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Helmke, Stefan, and Matthias Uebel. "Systematische Neukundengewinnung im Business-to-Business-Bereich." In Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-8349-4176-3_3.

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Zipser, Andreas. "Business Intelligence im CRM." In Customer Relationship Management. Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/978-3-642-56552-6_2.

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Rose, Christoph. "Relationship quality in business to business customer-supplier relationships." In Supplier Relationships to Family Firms. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-19048-4_2.

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Hougaard, Søren, and Mogens Bjerre. "Customer Loyalty and Business Economics." In The Relationship Marketer. Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-03243-1_4.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-19532-8_20.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-8349-4240-1_19.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Gabler, 2010. http://dx.doi.org/10.1007/978-3-8349-6336-9_17.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-10347-7_19.

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Wirtz, Bernd W. "E‐Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-30712-7_25.

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Conference papers on the topic "Business relationship"

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Jankova, Liga, and Andrejs Lazdins. "CUSTOMER RELATIONSHIP MANAGEMENT IN LATVIA." In 24th SGEM International Multidisciplinary Scientific GeoConference 2024. STEF92 Technology, 2024. https://doi.org/10.5593/sgem2024/5.1/s21.58.

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Understanding the nature and role of customer relationship management (hereinafter CRM) is an important prerequisite for business success. A customer requires the company to adhere to certain quality standards as well as affects the performance and management of the company. Customer relationships could be managed and developed to attract new customers and increase business profitability and customer loyalty. The customer is the most valuable asset of a company that helps to achieve goals set by the company. In Latvia, the need to view customer relationships as important in business management
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Van Gils, Bas, and Henderik A. Proper. "A double means-end relationship for data." In 2024 26th International Conference on Business Informatics (CBI). IEEE, 2024. https://doi.org/10.1109/cbi62504.2024.00031.

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Lestari, Rahmi Asih, Ratih Hurriyati, and Hilda Monoarfa. "Mutual Business Relationship Development Efforts." In 6th Global Conference on Business, Management, and Entrepreneurship (GCBME 2021). Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220701.037.

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Radionova-Girsa, Elina. "RELATIONSHIP MARKETING ON THE INTERNET: BUILDING A LONG-TERM RELATIONSHIP WITH CUSTOMERS." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.35.

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The purpose of the study is to find out the main approaches to the relationship marketing on the in-ternet that could help companies to build a long-term relationship with their customers. Principal ob-jectives are to find and analyse scientific literature on the topic; with statistical and empirical analysis to find out the main differences between relationship marketing in the traditional and internet dimen-sion. The research methods of the paper are scientific literature theoretical analysis, statistical and empirical data analysis. The results of the research are both theoretical and pract
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Ratnasari, Anne, Yusuf Hamdan, and Aning Sofyan. "Implementation of Business-Partner Relationship in Empowering Small Business." In 2nd Social and Humaniora Research Symposium (SoRes 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/assehr.k.200225.056.

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Brown, Carol V., Michael R. Vitale, and Jeanne W. Ross. "The IS-business partner relationship (panel)." In the 1995 ACM SIGCPR conference. ACM Press, 1995. http://dx.doi.org/10.1145/212490.212609.

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Chudaev, V. V., and Т. А. Miroshnichenko. "BUSINESS TOURISM: RUSSIAN AND CHINESE RELATIONSHIP." In RUSSIA AND CHINA: A VECTOR OF DEVELOPMENT. Amur State University, 2020. http://dx.doi.org/10.22250/rc.2019.2.98.

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Kuhlman, Philip. "2020 NLIT Business Relationship Management COIN." In Proposed for presentation at the 2020 National Laboratories Information Technology Summit held October 13-16, 2020. US DOE, 2020. http://dx.doi.org/10.2172/1825623.

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Yinghong, Wan, Cao Xiaopeng, Shao Wenli, and Lv Hongjun. "Customer relationship retention game based on relationship reputation." In 2011 International Conference on E-Business and E-Government (ICEE). IEEE, 2011. http://dx.doi.org/10.1109/icebeg.2011.5886816.

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Panko, Vadym. "POSSIBILITIES FOR COORDINATION BETWEEN BUSINESS AND GOVERNMENT IN THE DEVELOPMENT OF ENVIRONMENTAL SUSTAINABILITY UTILIZING BUSINESS INTELLIGENCE." In 2nd International Conference on Relationship between public administration and business entities management. Scientific Center of Innovative Researches OÜ, 2022. http://dx.doi.org/10.36690/rpabm-2022-77.

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Reports on the topic "Business relationship"

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Lobo, Kris. Emotional Intelligence of Family Business Owners: Exploring Gender and Relationship Dimensions. Philippine Institute for Development Studies, 2023. http://dx.doi.org/10.62986/pn2023.23.

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This Policy Note examines the role of emotional intelligence (EI) among Filipino family businesses. Contrary to common beliefs, this study finds no direct correlation between gender, roles, and EI. It emphasizes the importance of EI training for effective emotional management and highlights that EI can be learned and improved through experiences and challenges. These findings also differ from established studies due to unique cultural elements shaping family businesses in the Philippines. The Note advocates collaborative efforts among the government, private, and academic sectors to enhance EI
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Kim, Chang-Jin, Jeremy M. Piger, and Richard Startz. The Dynamic Relationship Between Permanent and Transitory Components of U.S. Business Cycles. Federal Reserve Bank of St. Louis, 2001. http://dx.doi.org/10.20955/wp.2001.017.

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Vale, Steven. Exploring the relationship between DDI, SDMX and the Generic Statistical Business Process Model. Inter-university Consortium for Political and Social Research (ICPSR), 2011. http://dx.doi.org/10.3886/ddiothertopics01.

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Avila-Montealegre, Oscar, and Carter Mix. Common Trade Exposure and Business Cycle Comovement. Banco de la República de Colombia, 2020. http://dx.doi.org/10.32468/be.1149.

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A large empirical literature has shown that countries that trade more with each other have more correlated business cycles. We show that previous estimates of this relationship are biased upward because they ignore common trade exposure to other countries. When we account for common trade exposure to foreign business cycles, we find that (1) the effect of bilateral trade on business cycle comovement falls by roughly 25 percent and (2) common exposure is a significant driver of business cycle comovement. A standard international real business cycle model is qualitatively consistent with these f
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LaRaine Ingram, Keisha. Applied Sales Predictive Analytics for Business Development. Vilnius Business College, 2024. http://dx.doi.org/10.57005/ab.2024.1.2.

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In the dynamic business environment, leveraging predictive analytics for sales optimization and business development has become crucial for achieving sustained growth. As the e-commerce landscape continues to evolve, many e-businesses must harness the power of predictive analytics to anticipate sales trends and optimize business development strategies. This paper explores the application of sales predictive analytics, focusing on its role in forecasting sales, optimizing resource allocation, and enhancing customer relationship management. The application of predictive analytics in sales foreca
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Herrero, Álvaro, and Keith Henderson. The Cost of Resolving Small-Business Conflicts: The Case of Peru. Inter-American Development Bank, 2004. http://dx.doi.org/10.18235/0008890.

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This study analyzes the impact of judicial inefficiency on small businesses in Peru. It is based on the hypothesis that chronic problems in the region's judicial systems have negative consequences on the development of micro, small and medium-sized businesses. The analysis focuses, first, on the relationship between small businesses and the legal system. Secondly, it looks at decisions made by small businesses to mitigate the effects of poor performance by the courts. Lastly, it identifies several ways in which judicial inefficiency is transferred to the business sector. The analysis also atte
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Keith, Kevin G. Analysis of the Relationship Between Reliance on Government Business and Financial Condition of Defense Firms. Defense Technical Information Center, 1995. http://dx.doi.org/10.21236/ada301658.

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Offensend, Elizabeth. Crafting a Space: A Feminist Analysis of the Relationship Between Women, Craft, Business and Technology on Etsy.com. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.892.

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Villagra, N., B. López, and A. Monfort. The management of intangibles and corporate branding: Has anything changed in the relationship between business and society? Revista Latina de Comunicación Social, 2015. http://dx.doi.org/10.4185/rlcs-2015-1072en.

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Fuentes, Rolando. Distribution Networks Tariff Design in the Era of Decentralization: A Business Model Approach. King Abdullah Petroleum Studies and Research Center, 2020. http://dx.doi.org/10.30573/ks--2020-dp24.

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In this paper we discuss the unexplored two-way relationship between distribution network tariff design and the emergence of new business models in the power sector. Distribution network tariffs have traditionally used a cost accounting method. We suggest, instead, the use of a business model framework to analyze the extent to which emerging business models in the power sector change the way electricity distribution network services are priced and packaged.
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