Relevant bibliographies by topics / Clients service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Clients service'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Clients service"

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Javier, Lydenren, and MARC LESTER QUINTANA. "Client Satisfaction and Quality of Rendered Services of Landbank San Pablo Rizal Avenue Branch: A Basis for Strategic Plan." Journal of Business and Management Studies 6, no. 6 (2024): 150–64. http://dx.doi.org/10.32996/jbms.2024.6.6.8.

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The study was about client satisfaction and service quality using the SERVQUAL Model at Landbank San Pablo Rizal Avenue Branch, which served as the basis for the strategic plan. The study uses a descriptive correlation design complemented by a quantitative approach and a multi-staged stratified sampling technique to analyze 200 bank clients. Moreover, the research used a modified adapted survey instrument for data gathering. The frequency count and percentage were utilized to ascertain the client's demographic profile. Mean and standard deviation were employed to assess client satisfaction and
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Melville, Angela, and Karen Laing. "Closing the gate: family lawyers as gatekeepers to a holistic service." International Journal of Law in Context 6, no. 2 (2010): 167–89. http://dx.doi.org/10.1017/s1744552310000066.

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AbstractIn 2001, the Legal Services Commission (LSC) introduced a new pilot, the Family Advice and Information Network (FAInS), which recognised that family law clients typically face a cluster of legal and non-legal issues. Family lawyers involved in FAInS were encouraged to address a client’s legal problems, and then refer the client to other services for assistance with non-legal issues. In this way, family law clients were to be offered a holistic service, with the lawyer acting as a ‘case manager’ who helped match services to their client’s individual needs. This article presents data dra
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Weiste, Elina, Nanette Ranta, Melisa Stevanovic, Henri Nevalainen, Annika Valtonen, and Minna Leinonen. "Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client." Healthcare 10, no. 12 (2022): 2511. http://dx.doi.org/10.3390/healthcare10122511.

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Narratives about clients’ service experiences in healthcare organizations constitute a crucial way for clients to make sense of their illness, its treatment, and their role in the service process. This is important because the client’s role has recently changed from that of a passive object of care into an active responsible agent. Utilizing Bamberg’s narrative positioning analysis as a method, and 14 thematic interviews of healthcare clients with multiple health-related problems as data, we investigated the expectations of the client’s role in their narratives about negative service experienc
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Sanabria Navarro, José Ramón, Yahilina Silveira Pérez, Lisbet Guillen Pereira, and Digna Dionisia Pérez Bravo. "Emprendimientos deportivos: Caso Subregión Sabana, Departamento de Sucre, Colombia (Sport entrepreneurship: Sub-region Sabana, Department of Sucre, Colombia)." Retos, no. 35 (September 3, 2018): 140–46. http://dx.doi.org/10.47197/retos.v0i35.64124.

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El objetivo del estudio es analizar el estado actual de los emprendimientos deportivos de la subregión Sabana del Departamento de Sucre, Colombia. El año promedio de creación de los emprendimientos es 2016, administrados por hombres de 27- 56 años. Se estudiaron dos muestras, 900 clientes y 64 emprendedores deportivos. La metodología consiste en una investigación aplicada, con intervención en las comunidades, para lo cual se emplean métodos teóricos, empíricos y estadísticos. El diagnóstico inicial permite un análisis comparativo desde la percepción de clientes y emprendedores, a partir de las
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Fontaine, Richard, Soumaya Ben Letaifa, and David Herda. "An Interview Study to Understand the Reasons Clients Change Audit Firms and the Client's Perceived Value of the Audit Service." Current Issues in Auditing 7, no. 1 (2013): A1—A14. http://dx.doi.org/10.2308/ciia-50476.

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SUMMARY Audit firms are concerned that clients perceive the audit service as a commodity, with little value added, resulting in clients switching to firms that offer lower fees. However, the auditing literature lacks qualitative insight from clients on the reasons that they change audit firms and their perceptions of the value of audit services. To better understand the client's perspective, we conducted interviews with 20 financial managers who participate in audit firm appointment decisions. Our results suggest that the quality of the auditor-client relationship is the key determinant of aud
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Swerissen, Hal, John Stanton, Sandra Marshall, Chris Peterson, and Linda Tilgner. "An Evaluation of a Shared Care Diabetes Project." Australian Journal of Primary Health 6, no. 2 (2000): 30. http://dx.doi.org/10.1071/py00016.

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Shared care projects involve cooperation between general practitioners, specialist health professionals, and education and support services, to ensure clients receive optimal assessment, treatment and support. The Melbourne Division of General Practitioners Diabetes Service provided shared care to improve the care of patients with diabetes mellitus and reduce the incidence of complications. An evaluation of the Service was conducted using a database of 847 client records maintained by the Service and a survey of 35 GPs and 134 clients. Analysis of the client database indicated a positive trend
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Brewington, Vincent, Sherry Deren, Lorinda Arella, and Joan Randell. "Obstacles to Vocational Rehabilitation: The Clients' Perspectives." Journal of Applied Rehabilitation Counseling 21, no. 2 (1990): 27–37. http://dx.doi.org/10.1891/0047-2220.21.2.27.

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The research literature indicates that vocational rehabilitation services are underutilized in many drug treatment programs. This study explored the perceptions of drug treatmentclients concerning use of vocational/educational (V/E) services. Clients from four methadone maintenance treatment clinics were Interviewed regarding: (a) types of VIE services received and desired by clients, (b) perceived obstacles to the use of clinic V/E services, and (c) client/clinic characteristics that may affect service utilization. Although Individuals generally reported receiving vocational counseling, many
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Kinyenje, Erick S., Talhiya A. Yahya, Mbwana M. Degeh, et al. "Clients satisfaction at primary healthcare facilities and its association with implementation of client service charter in Tanzania." PLOS ONE 17, no. 8 (2022): e0272321. http://dx.doi.org/10.1371/journal.pone.0272321.

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Background Client service charter (CSC) provides information about what people can expect in a facility’s services; what is expected of clients and service providers. Tanzania implemented Star Rating Assessment (SRA) of primary health care (PHC) facilities in 2015/16 and 2017/18 using SRA tools with 12 service areas. This paper assesses the status of service area 7, namely client focus that checked if client was satisfied with services provided and implementation of CSC through three indicators–if: CSC was displayed; CSC was monitored; client feedback mechanism and complaints handling was in p
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Tchernichovski, Ofer, Marissa King, Peter Brinkmann, et al. "Tradeoff Between Distributed Social Learning and Herding Effect in Online Rating Systems." SAGE Open 7, no. 1 (2017): 215824401769107. http://dx.doi.org/10.1177/2158244017691078.

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We investigated how social diffusion increased client participation in an online rating system and, in turn, how this herding effect may affect the metrics of client feedback over the course of years. In a field study, we set up a transparent feedback system for university services: During the process of making service requests, clients were presented with short-term trends of client satisfaction with relevant service outcomes. Deploying this feedback system initially increased satisfaction moderately. Thereafter, mean satisfaction levels remained stable between 50% and 60%. Interestingly, at
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Amador, Ezza Mae Nequinto. "Examining the Influence of Service Quality on Client Satisfaction in Government Offices: A Literature Review." Journal of Economics, Management and Trade 31, no. 7 (2025): 146–57. https://doi.org/10.9734/jemt/2025/v31i71317.

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Aims: This study aims to examine the influence of service quality on client satisfaction in government offices through a comprehensive literature review. Study Design: This research utilizes a systematic literature review design, examining peer-reviewed articles that focus on service quality and client satisfaction in the public sector. Place and Duration of Study: This study was conducted in Bacolod City from April to May 2025. Methodology: This study employed a systematic literature review approach to examine the influence of service quality on client satisfaction in government offices. Exis
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Dissertations / Theses on the topic "Clients service"

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Knutsen, Johannes. "Web Service Clients on Mobile Android Devices : A Study on Architectural Alternatives and Client Performance." Thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2009. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-9857.

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<p>This paper studies Android, a new open source software stack initiated by Google, and the possibilities of developing a mobile client for MPower, a service oriented architecture platform based upon SOAP messaging. The study focuses on the architectural alternatives, their impacts on the mobile client application, Android’s performance on SOAP messaging, and how Web services’ design can be optimized to give well performing Android clients. The results from this study shows how different architectures directly impacts properties, like off-line usage support, of a SOAP client application on
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Abdelsalam, Wegdan Ahmad Elsay Fouad. "Maintaining Quality of Service for Adaptive Mobile Map Clients." Thesis, University of Waterloo, 2001. http://hdl.handle.net/10012/1195.

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Mobile devices must deal with limited and dynamically varying resources, in particular, the network quality of service (QoS). In addition, wireless devices have other constraints such as limited memory, battery power, and physical dimensions. Applications that execute in such environments need to adapt to the dynamic operating conditions in order to preserve an acceptable level of service as close to 100% of the time as possible. Viewing and downloading digital spatial data on mobile devices has become more popular, especially with the availability of <i>location-aware</i> applications
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Zhao, Pengran. "Inter-Application Communications Between IPTV Clients." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186272.

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The master thesis: Inter-application communication in IPTV client was conducted at the Business Multimedia Unit in Ericsson. In the IPTV client side, there is a need to control another IPTV client remotely with a low latency. This functionality can be used in playing game and remote operation in IPTV. The current solution is that clients communicate through the portal (Ericsson’s Web based IPTV system) in remote location with high latency. The focus of this thesis work is designing, building and evaluating a communication mechanism among IPTV clients in a LAN. The major contribution of this th
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Lee, Choon-Hwa. "Context-aware, ubiquitous service discovery and delivery for mobile clients." [Gainesville, Fla.] : University of Florida, 2003. http://purl.fcla.edu/fcla/etd/UFE0000864.

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Showalter, Mandy. "Inequitable service delivery to African American clients in vocational rehabilitation." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001showalterm.pdf.

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Krolikowska-Adamczyk, Ewa. "Social bonds in clients' business relationships with professional service providers." Thesis, University of Greenwich, 2013. http://gala.gre.ac.uk/11945/.

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The emergence of Relationship Marketing around 40 years ago has led to an improvement in our understanding and management of business relationships through the study of relationship constructs such as loyalty. Researchers have also found a number of different bonds in business relationships. One of these is social bonds which develop between individuals and can impact positively on long-term client relationships at an organisational level. However social bonds have suffered from a lack of clarity in definition, identification and measurement. Scale development has been limited as most research
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Russek, Lisa Marie. "Social workers' responses to religious clients." CSUSB ScholarWorks, 1995. https://scholarworks.lib.csusb.edu/etd-project/1042.

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Libilbehety, Marie-Michelle. "« Client-centrisme » à Transilien SNCF : étude sur quelques dispositifs de captation des « clients » : vers une coproduction du service ?" Paris 5, 2010. http://www.theses.fr/2010PA05H026.

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En trente ans, un glissement sémantique de l’usager vers l’appellation de « client » s’est opéré dans les organisations publiques, révélateur d’une « orientation client ». Nous avons tenté de renouveler le champ d’investigation du « client-centrisme » par l’étude qualitative de quelques dispositifs de captation utilisés à Transilien SNCF, « marque du service public de la SNCF en Ile-de-France ». L’analyse transversale des différents dispositifs de captation observés montre qu’ils ne relèvent pas de la même orientation « clientcentrée ». Ces résultats s’expliquent par : l’historicité des dispos
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Sonsa-ardjit, Pitchaya, and Ramon Vejaratpimol. "Clients’ Perspectives Toward Audit Service Quality of the Big 4 inThailand." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-6198.

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<p>Purpose</p><p>The purpose of this thesis is, firstly, to investigate clients’ perspective toward the Big 4’s financial audit service quality. Secondly, the gaps between clients’ perceptions and expectations of audit service quality provided by the Big 4 audit firms will be studied. Finally, factors influencing clients’ expectations of audit service quality will be categorised.</p><p>Method</p><p>A combination of qualitative and quantitative approach is used in the form of a web-based self-completion questionnaire. A qualitative approach is used in one section of the questionnaire which is a
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Woolley, Jessica. "Clients' and carers' experiences of an Early Intervention for Psychosis Service." Thesis, Cardiff University, 2012. http://orca.cf.ac.uk/38257/.

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Early Intervention Services (EISs) for Psychosis have developed rapidly over the past decade. They offer support to people aged between 14-35 years of age with a first presentation of psychotic symptoms or during the first three years of psychotic illness. A plethora of research has explored the effectiveness of the EIS approach in terms of clinical outcomes, but few studies have explored clients’ and carers’ experiences of such services. This study focussed on clients’ and carers’ views and experiences of an EIS. Semi-structured interviews were conducted with 13 participants (8 clients and 5
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Books on the topic "Clients service"

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Bly, Robert W. Keeping clients satisfied: Make your service business more successful andprofitable. Prentice Hall, 1993.

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Gerson, Richard F. Beyond customer service: Keeping clients for life. Crisp Publications, 1994.

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Noyé, Didier. Pour fidéliser les clients. INSEP éd., 2004.

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Bender, Mike. Welcoming your clients: A practical handbook for care staff. Winslow, 1995.

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Bonnie, Genevay, and Katz Renée S, eds. Countertransference and older clients. Sage Publications, 1990.

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Neil, Cervera, and Videka-Sherman Lynn 1951-, eds. Working with pregnant and parenting teenage clients. Family Service America, 1989.

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Ouellette, L. Paul. IT at your service: Knowing and keeping your clients. 2nd ed. Kendall/Hunt Pub., 2002.

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Griffin, Helen. An examination of social service provision for lesbian clients. SCA (Education), 1991.

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Bloch, Philippe. Service compris: Les clients heureux font les entreprises gagnantes. L'Expansion, 1986.

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Bloch, Philippe. Service Compris: Les clients heureux font les entreprises gagnantes. L'Expansion/Hachette/Editions J.C. Lattes, 1986.

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Book chapters on the topic "Clients service"

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York, Reginald O. "Describing Clients." In Evaluating Human Service Outcomes. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-10175-5_8.

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Daw, Sara. "The Clients." In Strategy and Leadership as Service. Routledge, 2024. http://dx.doi.org/10.4324/9781003368090-10.

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Alford, John, and Janine O’Flynn. "Clients as Co-producers." In Rethinking Public Service Delivery. Macmillan Education UK, 2012. http://dx.doi.org/10.1007/978-1-137-00724-7_9.

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Thoburn, June. "Who Goes Home? Some Conclusions and Suggestions For an Improved Service." In Captive Clients. Routledge, 2023. http://dx.doi.org/10.4324/9781003409847-8.

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Alford, John. "Postal Service Customers as Co-producers." In Engaging Public Sector Clients. Palgrave Macmillan UK, 2009. http://dx.doi.org/10.1057/9780230235816_6.

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Kurtz, Jamie, and Brian Wortman. "Supporting Diverse Clients." In ASP.NET Web API 2: Building a REST Service from Start to Finish. Apress, 2014. http://dx.doi.org/10.1007/978-1-4842-0109-1_8.

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Lu, Shu-Ling. "The Role of the Client in the Innovation Processes of Small Construction Professional Service Firms." In Clients Driving Innovation. Wiley-Blackwell, 2009. http://dx.doi.org/10.1002/9781444301342.ch12.

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Miyashita, Hisashi, and Tatsuya Ishihara. "Web Browsers as Service-Oriented Clients Integrated with Web Services." In Service-Oriented Computing – ICSOC 2007. Springer Berlin Heidelberg, 2006. http://dx.doi.org/10.1007/11948148_24.

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Agarwal, Shivali, Renuka Sindhgatta, and Gargi B. Dasgupta. "Does One-Size-Fit-All Suffice for Service Delivery Clients?" In Service-Oriented Computing. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-45005-1_13.

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Lanfray, Susan Wylie. "Developing a Service Excellence Plan for Clients." In Bull's-Eye! The Ultimate How-To Marketing & Sales Guide for CPAs. John Wiley & Sons, Inc., 2017. http://dx.doi.org/10.1002/9781119448679.ch36.

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Conference papers on the topic "Clients service"

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Li, Zhengquan, and Zheng Song. "Poster: Service Polymorphism: Enhancing Web Service Performance by Serving Clients Dissimilarly." In 2024 IEEE 44th International Conference on Distributed Computing Systems (ICDCS). IEEE, 2024. http://dx.doi.org/10.1109/icdcs60910.2024.00143.

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Shen, Jing, and Jiaxin Yang. "Constructing the demand generating mechanism model of think tanks’ knowledge service based on clients’ intellectual capital gap." In 2024 International Conference on Innovation, Knowledge, and Management (ICIKM). IEEE, 2024. https://doi.org/10.1109/icikm63301.2024.00016.

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Eberhart, A. "Towards Universal Web Service Clients." In EuroWeb 2002 Conference. BCS Learning & Development, 2002. http://dx.doi.org/10.14236/ewic/ew2002.7.

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Lachmi, Rotem, Batia Ben-hador, and Yael Brender-Ilan. "Exploring consultant roles: Analyzing power dynamics through expert and referent power bases." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1004944.

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Defining product and service quality in most industries is relatively simple. However, defining service quality in management consulting is sometimes more complex. Management consultants help clients solve challenging issues and productively manage the organization. A significant research gap lies in the need for more clarity regarding the distinguishing factors between successful and unsuccessful consultants in their ability to assist clients in achieving their goals. Furthermore, the essential power consultants need to drive clients to success remains undefined.To bridge the research gap, we
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da Silva Santos, Luiz Olavo Bonino, Luis Ferreira Pires, and Marten van Sinderen. "Service Provisioning Support for Non-technical Service Clients." In Seventh International Conference on Information Technology: New Generations (ITNG 2010). IEEE, 2010. http://dx.doi.org/10.1109/itng.2010.210.

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Rajapaksha, P. M. N. N., P. A. D. Rajini, and A. S. W. Karunarathna. "A Framework for effective management of janitorial service contracts in Sri Lankan commercial buildings: a bilateral perspective." In International conference on Facilities Management Futures (FMF) 2025: Safety-Enabled and Sustainable Facilities. Facilities Management Research Unit (FaMRU), 2025. https://doi.org/10.31705/icfmf2025.20.

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An outsourcing arrangement starts with a contractual relationship between a client and a service provider, and therefore, the management of janitorial service contracts poses different issues from both client and provider perspectives. However, literature or empirical evidence does not provide a clear picture of such issues or of managing them from this bilateral perspective. Accordingly, this research aims to address the identified research gap by evaluating the current practice of janitorial service contracts and developing a framework for effective management by integrating both these viewp
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Maheshwari, Dr B. Geetha. "A STUDY ON SERVICE QUALITY IN SELECTED BANKS BASED ON CUSTOMER EXPERIENCE WITH SPECIAL REFERENCE TO THOOTHUKUDI DISTRICT." In Transforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250133.

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The importance of the service industry to economic growth has increased on a global scale. An essential component of commercial activity is the service sector. Unlike in the past, public sector banks now confront two significant challenges in the banking business: first, they must compete with private sector banks; second, they must manage their client base effectively by giving them high-quality service and keeping them as customers. Customer service in banks can be thought of as how a client feels about the services he receives from his bank. Every day, the bankers have to deal with rising c
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Lu, Changbao, and Yingying Lin. "Do Ordinary Clients Care Privileged Services VIP Clients Hold ? Envy and Its Effects on Brand Relationships." In 2012 International Joint Conference on Service Sciences (IJCSS). IEEE, 2012. http://dx.doi.org/10.1109/ijcss.2012.41.

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Vuković, Zoran. "PRAVNI POLOŽAJ SPORTSKOG AGENTA U PREGOVORIMA." In 14 Majsko savetovanje. University of Kragujevac, Faculty of Law, 2018. http://dx.doi.org/10.46793/xivmajsko.377v.

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Professional sports is rapidly moving in the direction of full commercialization and is a highly profitable business activity worth tens of billions of dollars annually. The professionalization of certain sports disciplines, the multiple increase in the number of transfers and profits in sports, resulted in, inter alia, the emergence of a whole range of new occupations in the sports system. Among them are sports agents who, acting under the authority they have, mediate in sports transfers, or endeavor to bring the sportspersons into a sport organization for the purpose of negotiating the concl
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Qingli Sun and Yufa An. "Research on the clients' satisfaction of agricultural products wholesale markets." In 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174878.

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Reports on the topic "Clients service"

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Smith, A., D. Partain, and J. Seligson. Definitions of Managed Objects for Common Open Policy Service (COPS) Protocol Clients. RFC Editor, 2000. http://dx.doi.org/10.17487/rfc2940.

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Finocharo, Jane, Kate Welti, and Jennifer Manlove. Improving Service Delivery by Understanding Family Planning Clients’ Experiences With Unfair Treatment. Child Trends, Inc., 2024. https://doi.org/10.56417/1316q4818t.

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Petersen, Marilyn. The assessment of service providers' attitudes toward working with older clients in an urban social service system. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.750.

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Wilkinson, Anne. An investigation of the relationship of organizational structure to job satisfaction within social service organizations serving elderly clients. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.2922.

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Mas, Ignacio. Using Broadband to Enhance Financial Inclusion. Inter-American Development Bank, 2016. http://dx.doi.org/10.18235/0007007.

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The progress of financial inclusion in the Latin American and Caribbean region is constrained by the high cost of providing and accessing financial services. On the client side, micro- and small-sized firms, as well as low-income households, face high transaction costs as a result of the challenges of getting to points of service and meeting documentation requirements. On the provider side, the lack of economies of scale for financial service transactions and the difficulty to obtain reliable information on these kinds of clients generate high operational costs. These elevated costs can underm
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Ndhlovu, Lewis. Quality of care in family planning service delivery in Kenya: Clients' and providers' perspectives. Population Council, 1995. http://dx.doi.org/10.31899/rh1995.1038.

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In recent years, the increasing number of organizations that have studied quality of care in international family planning (FP) programs demonstrates the importance the topic has acquired. To define quality of care in FP, the Bruce–Jain framework of six elements of care (choice of methods, information given to clients, technical competence, interpersonal relations, continuity and follow up, and appropriate constellation of services) have been used as the standard. However, what has been overlooked in this approach is the clients' perspectives of service quality. This study sought to narrow the
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Bleyl, Jan. Business Models and Financing Options for Solar Cooling. IEA SHC Task 65, 2024. http://dx.doi.org/10.18777/ieashc-task65-2024-0004.

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This document is the final report on activity D2 “Policy advise &amp; financing models”. Activity D2b on financing models provides relevant information about new financing schemes suitable for solar cooling. As solar cooling solutions typically require high upfront capital expenditures. They may also be perceived as risky by potential clients due to their complexity or unfamiliarity with solar cooling technologies. These and other non-technical barriers underscore the importance of developing client- and service-oriented solar cooling solutions for greater market penetration – in particular in
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Ndhlovu, Lewis. Quality of care and utilisation of MCH and FP services at Kenyan health facilities. Population Council, 1999. http://dx.doi.org/10.31899/rh1999.1017.

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Quality of services is playing an increasingly important role in many family planning (FP) programs. In 1995, a national Situation Analysis Study of 254 health facilities was conducted in Kenya to assess the status and quality of FP services in the country. An in-depth survey of a subsample of 28 health facilities was conducted the following year. From these facilities, 1,834 women were interviewed about their experiences with services at facilities when they sought antenatal, child health, and FP services. The goal of the survey was to examine the links between quality of care in FP services
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9

Shapira, Philip, Jan Youtie, Debbie Cox, et al. Institutions for Technology Diffusion. Inter-American Development Bank, 2015. http://dx.doi.org/10.18235/0009253.

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This technical note analyzes international experiences and practices of public technology extension service programs. Technology extension services comprise varied forms of assistance provided directly to enterprises to foster technological modernization and improvement, with a focus on established small and mid-sized enterprises. The note discusses the definitions, rationales, and characteristics of selected technology extension service programs, drawing on examples from Europe, North America, and other regions. It presents four detailed case studies: the U.S. Manufacturing Extension Partners
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van der Steina, Aija, Agita Lūse, Liene Rācene, Nadežda Pazuhina, and Diāna Popova. Mindful Tourism Services for People with Mental Impairment. Situation Scan: Latvia, 2021. Institute of Philosophy and Sociology of the University of Latvia, 2021. http://dx.doi.org/10.22364/mtspmi.2021.

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The report is part of the EU Erasmus + funded project “Mindful tourism services for mentally disordered people” (MindTour). The project aims to promote and support tourism entrepreneurs to value mentally disordered clients and their families as persons and customers and help them design mindful tourism services accessible for mentally disordered people. The project is implemented in cooperation with Estonian, Belgian and Latvian higher education institutions – University of Tartu, Pärnu College (Estonia), Thomas More Mechelen-Antwerpen (Belgium), University of Latvia (Latvia), as well as leisu
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