Relevant bibliographies by topics / Consumer satisfaction assessment

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Consumer satisfaction assessment'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Consumer satisfaction assessment"

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Drejeris, Rolandas, and Martynas Rusteika. "Assessment of factors determining consumer satisfaction with crop insurance services." Journal of Infrastructure, Policy and Development 8, no. 6 (2024): 4697. http://dx.doi.org/10.24294/jipd.v8i6.4697.

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Consumer satisfaction can be defined as the user’s response to a service or experience compared to the user’s expectations and perceived practical benefits. After reviewing consumer satisfaction models, it can be argued that there is no single model of consumer satisfaction assessment that is suitable for every service and every region of the world, as the causes and outcomes of satisfaction often vary. The research is original in its methodology: at the beginning, a theoretical research model is presented, then hypotheses are formulated, and correlation, factorial, regression analyses were ma
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Nam, Su-Jung. "Consumer empowerment and self-assessment of empowerment." PLOS ONE 16, no. 11 (2021): e0259971. http://dx.doi.org/10.1371/journal.pone.0259971.

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This study examined the influence of consumer empowerment and its self-assessment on consumers’ information search behavior and consumer life satisfaction; it also examined whether the results were consistent with the Dunning−Kruger effect. A total of 977 consumers who participated in a national consumer survey were divided into four groups, based on their level of empowerment and self-assessment. The Dunning−Kruger effect was observed in the consumer empowerment results, with 35.9% of respondents showing imbalanced empowerment and self-assessment levels. A general linear model was used to exa
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Girsang, Nanda March Dhearni, and Faadhil Faadhil. "Factors Affecting Consumer Satisfaction." Journal of Education, Humaniora and Social Sciences (JEHSS) 7, no. 3 (2025): 903–8. https://doi.org/10.34007/jehss.v7i3.2336.

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This study presents a literature review of the factors influencing consumer satisfaction. Consumer satisfaction results from the accumulation of consumers and consumers where there is an assessment of the unique features of the product or service that are by consumer expectations. Satisfying consumer needs is the desire of every company. In addition to being an essential factor for the company's survival, satisfying consumer needs can increase competitive advantage. The importance of studying consumer satisfaction has been widely expressed in previous studies. The study revealed many factors i
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Locarso, Charyns, Yuliana Yuliana, and Sutarno Sutarno. "ANALISIS PENGARUH KUALITAS PELAYANAN DAN KENYAMANAN KONSUMEN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS MAHASISWA POLITEKNIK CENDANA ANGKATAN 2020)." Jurnal KAFEBIS 2, no. 2 (2024): 33–41. https://doi.org/10.51622/kafebis.v2i2.2311.

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In this research, the author wants to identify the problem of “Is there an influence of service quality and consumer comfort on consumer satisfaction (Case Study of Cendana Polytechnic Students Class of 2020)?”. The aim is to determine the influence of service quality and consumer comfort on consumer satisfaction (Case Study of Cendana Polytechnic Students Class of 2020), Medan. The author uses associative quantitative research methods. Consumer conveinience is a comprehensive assessment of the feelings of safety and comfort felt by people who use products or services provided by the company.
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Dwiningsih, Sri, M. Mastotok Illah, and Sarwo Edi. "Customer Loyalty in Insfluence Photograph Malang: Assessment of Service Quality and Customer Satisfaction." Innovation Business Management and Accounting Journal 2, no. 1 (2023): 8–13. http://dx.doi.org/10.56070/ibmaj.v2i1.28.

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The purpose of this study was to determine the role of service quality and customer satisfaction in increasing consumer loyalty in influence photography. The method approach used is quantitative multiple linear regression analysis. The sample used was 100 people who used Insfluence Photography services in the city of Malang. The results of this study indicate that service quality plays an important role in increasing consumer loyalty. Consumer satisfaction also plays an important role in increasing consumer loyalty. An important implication of the results of this research is that efforts can b
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Raudeliūnienė, Jurgita, and Sigitas Davidavičius. "A Conceptual Model of Assessment of Knowledge Transfer to Consumer." Business, Management and Education 15, no. 2 (2017): 174–95. http://dx.doi.org/10.3846/bme.2017.387.

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Due to changing needs of knowledge consumers in the context of globalization organizations find it important to search out the way of effective application of the process of knowledge sharing and distribution in their activity in order to create and/or select proper means of communication with consumers on purpose of effective satisfaction of their knowledge needs. In order to address the problems of such nature it is important to assess the process of knowledge transfer and consumer purchase, knowledge needs, knowledge transferred to meet of consumer needs, channels and means of knowledge tra
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SHYNKARENKO, V., and O. KRYVORUCHKO. "ASSESSMENT OF PASSENGER SATISFACTION WITH MOTOR TRANSPORT SERVICE." Economics of the transport complex, no. 40 (November 29, 2022): 154. http://dx.doi.org/10.30977/etk.2225-2304.2022.40.154.

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Currently, road transport workers face the task of meeting the needs of all spheres of economic activity in the transportation of goods and passengers. At the same time, road transport enterprises must function on the principles of profitability. An effective factor in improving the production, market and financial results of their activities is ensuring consumer satisfaction with the services provided. Therefore, the topic of this study is relevant. The object of the study is the process of providing motor transport services to consumers, who will be satisfied with them. The subject of the st
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Cleary, Paul D. "Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’." International Journal of Technology Assessment in Health Care 14, no. 1 (1998): 35–37. http://dx.doi.org/10.1017/s0266462300010503.

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AbstractThere are inherent limitations in using assessments of patient satisfaction to make inferences about the quality of medical care. Such evaluations tend to be subjective, subject to reporting biases, and difficult to interpret when they are being used to motivate and guide quality improvement efforts. Newer methods of eliciting both reports and ratings from consumers, such as the Consumer Assessment of Health Plans (CAHPS) project, can provide reliable, valid, interpretable, and actionable data about selected aspects of health care. The use of these methods and continued use of new qual
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Bonyushko, N. A., and A. A. Semchenko. "INTERACTION WITH SATISFACTION OF CONSUMERS OF THE EDUCATIONAL ORGANIZATION." Scientific Review Theory and Practice 11, no. 6 (2021): 1723–30. http://dx.doi.org/10.35679/2226-0226-2021-11-6-1723-1730.

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In this article the main features of interaction with satisfaction of consumers of the educational organization are consi- dered, the analysis of influence on this process of post-pandemiс economy and a digitalization is carried out, the main methods of assessment of the general consumer satisfaction are given. During the research it was revealed that scientific methods of assessment of opinions of consumers of the educational organizations allow to formulate the most widespread options of studying of satisfaction of consumers with their services, namely mass questioning, observation, poll by
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Hasibuan, Fitri Febriyani, Muhammad Halmi Dar, and Gomal Juni Yanris. "Implementation of the Naïve Bayes Method to determine the Level of Consumer Satisfaction." SinkrOn 8, no. 2 (2023): 1000–1011. http://dx.doi.org/10.33395/sinkron.v8i2.12349.

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Satisfaction is a feeling of pleasure at something you like, you get it from goods and services. Satisfaction becomes an important assessment when someone sells goods or services. This is because satisfaction will be an assessment of the goods purchased by consumers or services that will be received by consumers. Therefore the authors make research about the level of consumer satisfaction in shopping. This research was made using the Naïve Bayes method and used consumer data as sample data which used 49 consumer data. By using the Naïve Bayes method, this study aims to see the level of consume
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Dissertations / Theses on the topic "Consumer satisfaction assessment"

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Mouri, Nacef. "A CONSUMER-BASED ASSESSMENT OF ALLIANCE PERFORMANCE: AN EXAMINATION OF CONSUMER VALUE, SATISFACTION AND POST-PURCHASE BEHAVIOR." Doctoral diss., University of Central Florida, 2005. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/2326.

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Strategic alliances have become a recognized strategy used by firms in the pursuit of their diverse organizational objectives. Consequently, the literature on alliances is replete with research investigating the value strategic alliances generate for participating organizations. Strategic alliances have been shown to contribute to firm value through numerous sources, including scale economies, effective risk management, cost efficient market entries, and learning from partners. Largely overlooked in the literature however, are issues investigating the relationship between strategic alliances a
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Jones, Courtney R. "An Evaluation of Consumer Satisfaction of SafeCare® Provider Trainings." Digital Archive @ GSU, 2009. http://digitalarchive.gsu.edu/iph_theses/126.

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This capstone project was conducted to evaluate trainer trainee satisfaction and acceptability from social validation questionnaires for SafeCare provider training s conducted by the National SafeCare Training and Research Center. Data were collected from 82 training participants from 2007 to 2009. SafeCare is an evidence-based parenting skills program created for at-risk and maltreating parents. The National SafeCare Training and Research Center utilizes a trainer-training model to teach professionals at the community-level. Trainees are instructed in four SafeCare modules: health, home safet
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Brownrigg, Vicki J. "Assessment of web-based learning in nursing : the role of social presence /." Connect to full text via ProQuest. IP filtered, 2005.

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Ab, Hamid Noor Raihan. "An Assessment of the Internet's Potential in Enhancing Consumer Relationships." [Melbourne : Victoria University], 2006. http://eprints.vu.edu.au/524/1/01front.pdf.

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Motivated by the belief, 'to serve existing consumers costs less than acquiring new consumers', firms' marketing strategies then evolve around retaining consumers and building long-term consumer relationships. In the pursuit of acquiring consumer loyalty, enhancing consumer value has been the focus of many firms' relationship building efforts. Hence, this study aims to understand the affect of using the Internet as a relationship marketing tool on consumer retention as well as the determinants of online consumer satisfaction affecting loyalty and retention. Although there are many factors affe
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Ab, Hamid Noor Raihan. "An Assessment of the Internet's Potential in Enhancing Consumer Relationships." Thesis, [Melbourne : Victoria University], 2006. https://vuir.vu.edu.au/524/.

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Motivated by the belief, 'to serve existing consumers costs less than acquiring new consumers', firms' marketing strategies then evolve around retaining consumers and building long-term consumer relationships. In the pursuit of acquiring consumer loyalty, enhancing consumer value has been the focus of many firms' relationship building efforts. Hence, this study aims to understand the affect of using the Internet as a relationship marketing tool on consumer retention as well as the determinants of online consumer satisfaction affecting loyalty and retention. Although there are many factors affe
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Gaydos, Kevin R. "An assessment of service quality indicators as predictors of customer satisfacton at Diamond Lake." Morgantown, W. Va. : [West Virginia University Libraries], 2008. https://eidr.wvu.edu/etd/documentdata.eTD?documentid=5678.

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Thesis (M.S.)--West Virginia University, 2008.<br>Title from document title page. Document formatted into pages; contains viii, 77 p. : ill. Includes abstract. Includes bibliographical references (p. 74-77).
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Остроушко, Валерія Андріївна, та Valeriya Ostroushko. "Сучасні методи сервісного обслуговування в логістиці". Thesis, Національний авіаційний університет, 2021. https://er.nau.edu.ua/handle/NAU/50516.

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1. Цифрова трансформація: По-новому уявіть себе зовні. Accenture Digital. 2014. [Електронний ресурс]. – Режим доступу: http://www.accenture.com/us-en/Pages/insight-digital-transformation.aspx (дата звернення: 21.02.2020) 2. Транспортування. Американський журнал економіки та ділового адміністрування, 6 (1), с.34. Джон Макдональд, (1995). "Догляд за клієнтами недостатньо хороший", The TQM Magazine, Vol. 7 випуск: 4, с.5 - 8 Jyotsna Hirmukhe (2012). Вимірювання сприйняття внутрішніми споживачами якості послуг. 3. Дослідження, Маврикій. Том 3 Сара Кук та Стів Маколей, (1996). Посилене обслугову
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Storer, Jennifer L. "Perceptions of Diagnostic Assessment and Feedback, and Response to Treatment Recommendations among Parents of Children Newly Diagnosed with Developmental Disorders." Ohio University / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1417089311.

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Ілляшенко, Сергій Миколайович, Сергей Николаевич Ильяшенко, Serhii Mykolaiovych Illiashenko та І. В. Меркун. "Аналіз та удосконалення системи управління відносинами зі споживачами промислової продукції (на прикладі ТОВ «Керамейя»)". Thesis, Державний вищий навчальний заклад «Український державний хіміко-технологічний університет», 2018. http://essuir.sumdu.edu.ua/handle/123456789/67778.

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Проведено аналіз системи управління відносинами зі споживачами ТОВ «Керамейя» (м. Суми) та запропоновано рекомендації щодо її удосконалення.<br>Выполнен анализ системы управления отношениями с потребителями ООО "Керамейя" (г. Сумы) и предложены рекомендации по ее совершенствованию.<br>Analysis of customer relationship management system with consumers of LLC "Kerameya" (Sumy) and make recommendations for its improvement.
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Zacharias, Fabiana Costa Machado. "Avaliação da atenção em diabetes mellitus em um Centro de Saúde Escola no interior de São Paulo." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-14012014-115155/.

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Trata-se de estudo avaliativo, fundamentado no referencial de avaliação de estrutura, processo e resultado, do tipo quantitativo descritivo de corte transversal com momento, no desenho da pesquisa, de sistematização e análise de dados qualitativos. Objetivou-se avaliar a atenção à saúde aos usuários com diabetes mellitus em um Centro de Saúde Escola em Ribeirão Preto, SP. Compuseram a amostra 150 sujeitos. Para coleta de dados, entre agosto e outubro de 2012, utilizaram-se prontuários e técnica de observação direta. No momento qualitativo foram entrevistados 20 sujeitos, pertencentes à
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Books on the topic "Consumer satisfaction assessment"

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Grönlund, Mikko. Customer satisfaction, elements and preconditions: Expectations and assessment of Finnish printing industry customers. Turun kauppakorkeakoulu, Yritystoiminnan tutkimus- ja koulutuskeskus, 2001.

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Colorado. Dept. of Health Care Policy and Financing., ed. Consumer assessment of health plans study, 2000 client satisfaction survey of adults and children. The Department, 2001.

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H, Hibbard Judith, and Public Policy Institute (American Association of Retired Persons), eds. Older consumers' skill in using comparative data to inform health plan choice: A preliminary assessment. AARP, Public Policy Institute, 2000.

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Colorado. Dept. of Health Care Policy and Financing., ed. Consumer assessment of health plans study, 1999 client satisfaction survey of adults and children. The Department, 2000.

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Hibbard, Judith H. An assessment of Medicare beneficiaries' understanding of the differences between the traditional Medicare program and HMOs. Public Policy Institute, American Association of Retired Persons, 1998.

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Edosomwan, Johnson Aimie. Performance excellence criteria: A customized performance excellence criteria for PennDOT, based on the Edosomwan-Baldrige-based assessment tool (EBAT-II). Continuous Improvement Co., 1998.

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National CAHPS User Group Meeting (7th 2001 Las Vegas, NV). Seventh National CAHPS User Group Meeting: March 8-9, 2001, Alexis Park, Las Vegas, NV : a meeting for employers, health care coalitions, health plans, Government agencies, and health information organizations. Agency for Healthcare Research and Quality, 2001.

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Harris-Kojetin, Lauren D. The Kansas City evaluation of Medicare & you and Medicare CAHPS: Results from focus groups with aged, disabled, and dual eligible beneficiaries. Research Triangle Institute, 1999.

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United States. Congress. House. A bill to amend title XXI of the Social Security Act to require SCHIP annual reports to include information on the HEDIS measure relating to access to primary care practitioners by individuals eligible for child health assistance under such plans and on State efforts to avoid certain displacement of private health coverage, and to express the sense of Congress that such States should utilize Consumer Assessment of Healthcare Providers and Systems consumer satisfaction surveys to measure access by such individuals to physicians. [United States Government Printing Office], 2008.

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Jeanne, McGee, ed. Collecting information from health care consumers: A resource manual of tested questionnaires and practical advice. Aspen Publishers, 1996.

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Book chapters on the topic "Consumer satisfaction assessment"

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Chang Betty L., Mayo Ann, and Omery Anna. "Consumer Satisfaction with Telehealth Advice-nursing." In Studies in Health Technology and Informatics. IOS Press, 2001. https://doi.org/10.3233/978-1-60750-928-8-1435.

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An increase in interest in the establishment of telephone advice services has resulted in the proliferation of call centers. Despite their wide usage, research for the most part has not addressed the quality of care in relation to consumer satisfaction. This paper examines consumer outcomes of satisfaction, and follow-up with recommendations, within a framework of the nursing process and its associated components of assessment (including problem identification), care planning, intervention, and evaluation.
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Naim, Arshi, and Shad Ahmad Khan. "Impact and Assessment of Electronic Commerce on Consumer Buying Behaviour." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-8166-0.ch014.

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Electronic commerce (E-com) is now adopted by most of the firms, especially after the first phase of the COVID-19 pandemic. Consumers are conscious of increasing online purchases and demand sustainable consumption friendly actions. This study aims to analyze the intellectual, conceptual, and social knowledge of consumer buying behavior in E-com research to generate new understandings for online consumer behavior. A survey on LinkedIn was conducted to measure the impact of E-com on consumer behavior and results are shown on Likert's five scale. The survey questions were closed ended and not spe
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H. P., Ramya, and Omkar M. Radderatti. "The Sustainable Consumption Footprint of E-Commerce Payment Methods." In Sustainable Futures With Life Cycle Assessment in Industry 5.0. IGI Global, 2025. https://doi.org/10.4018/979-8-3693-9346-8.ch010.

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The exponential growth of e-commerce has brought significant changes to the retail industry, altering consumer behavior in online transactions. This study aims to understand how various payment methods influence consumer purchasing decisions in the e-commerce environment. By exploring consumer preferences for different payment methods, such as credit and debit cards, UPI, mobile wallets, net banking, cash on delivery, and Buy Now, Pay Later (BNPL), this research evaluates their impact on purchase frequency, trust, and security. A survey of diverse e-commerce users provides insights into how th
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Selvanayagam, Gobinath, Devendren Sathasivam, and Gopinath Sangaran. "Assessment of Customer Satisfaction in Online Food Delivery Within Klang Valley." In Advances in Business Strategy and Competitive Advantage. IGI Global, 2024. https://doi.org/10.4018/979-8-3693-7683-6.ch018.

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This paper attempts to investigate how satisfied customers are with online meal delivery services in the Klang Valley, an industry that is expanding quickly due to changes in consumer behaviour and technological improvements. This study aims to examine the relationship between customer satisfaction and important elements including food quality, sales promotion, and e-service quality, as the demand for efficiency and convenience grows. The study will collect data from purchasers who use online meal delivery services by using an online questionnaire and a quantitative research approach. The resu
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Markellou, Penelope, Maria Rigou, and Spiros Sirmakessis. "An Online Consumer Purchase Decision Cycle." In Advances in Electronic Marketing. IGI Global, 2005. http://dx.doi.org/10.4018/978-1-59140-321-0.ch016.

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This chapter presents the overall consumer purchase decision cycle and investigates the issues that affect Web users from e-shop selection to product delivery and final assessment of the shopping experience. This process has been divided into three successive stages: outside the e-shop, inside the e-shop, and after sales. Each stage is analyzed on the basis of customer states and transition conditions, while special focus is set on abandonment factors. The chapter aims to provide a thorough insight to e-shop features that ensure customer satisfaction and those that may result in further enhanc
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Gacek, Anna, and Jacek Czerniak. "Quality and Consumer Satisfaction Assessment Analysis for Lithium-Ion Batteries in Poland." In Quality of the Future – the Future of Quality (QFFQ). Sciendo, 2024. http://dx.doi.org/10.2478/9788367405843-007.

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Saraswat, Pranav, and Vineet Chouhan. "Assessment of Service Quality of Payment Wallet Services in India Using the Servqual Model." In AI-Enabled Agile Internet of Things for Sustainable FinTech Ecosystems. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-4176-3.ch007.

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In India, 40 companies are currently providing the electronic wallet service for approximately 500 million mobile internet users, and this number is constantly growing. For the payment wallets, the key strategy for the success and survival of any business depends on the service quality it provides to its customers. Thus, with such a huge number of consumers using these services, it is essential to study how effective and consumer friendly these new age payment instruments are. The payment wallets being a new concept in the financial market may not be easily accepted by the consumers. Consumers
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Benaboud, Rohallah, and Toufik Marir. "Web Services Reputation Based on Consumer Preferences." In Novel Approaches to Information Systems Design. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2975-1.ch006.

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With the increasing application of web services in our lives, selecting the right web service is becoming unprecedentedly difficult. Indeed, before paying the price of a web service, the customer always tries to make sure of his choice. One of the mechanisms used to put the customer in trust is to make available the opinions of other customers who have already used this web service. In the literature, many solutions for measuring the reputation of web services have been proposed. Unfortunately, they ignore certain aspects that we find important to ensure a more meaningful assessment of the rep
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Ganapathy, Venkatesh. "Decoding Customer Engagement." In Practical Strategies and Case Studies for Online Marketing 6.0. IGI Global, 2025. https://doi.org/10.4018/979-8-3373-2058-8.ch012.

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The rapid growth of food delivery platforms like Zomato and Swiggy has transformed consumer dining habits, with digital engagement strategies playing a pivotal role in shaping customer experiences and loyalty. While existing research examines discrete aspects of engagement—such as gamification, loyalty programs, and personalized recommendations—a holistic assessment of how these initiatives collectively influence customer expectations and satisfaction remains underexplored. This chapter investigates the effectiveness of Zomato and Swiggy's digital engagement programs in Bangalore, analyzing th
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Özdemir, Erkan, and Mine Yılmaz. "Omni-Channel Retailing." In Supply Chain Management Strategies and Risk Assessment in Retail Environments. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3056-5.ch006.

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Technological developments, changes in consumer behavior and intense competition are the most important threats of today, affecting many sectors as well as the retail industry. Innovative retailers, in the face of with these threats, have embraced and implemented the omni-channel retailing approach, which is the next step in multi-channel. However, other players in the retail industry lag behind this change. The aim of this chapter is to establish the experiences of innovative retailers that have adopted omni-channel retailing in the context of risks, challenges and opportunities. The research
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Conference papers on the topic "Consumer satisfaction assessment"

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Zhang, Jiawen, Anqi Liu, Mengju Shen, and Peng Nie. "Assessment of product customer satisfaction on e-commerce platform from the perspective of consumer reviews." In 2023 3rd International Conference on Applied Mathematics, Modelling and Intelligent Computing (CAMMIC 2023), edited by Xuebin Chen and Hari Mohan Srivastava. SPIE, 2023. http://dx.doi.org/10.1117/12.2686134.

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Santos, Rosita G. "An Analytical Validation of the National Statistics Authority Consumer Satisfaction Survey Towards Improving Public Service Assessment Construct." In Proceedings of the First International Conference on Computing, Communication and Control System, I3CAC 2021, 7-8 June 2021, Bharath University, Chennai, India. EAI, 2021. http://dx.doi.org/10.4108/eai.7-6-2021.2308577.

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Stankov, Slobodanka, and Miroslava Jordović Pavlović. "COVID19 TOURISM AND MODERN TREND IN THE APPLICATION OF INFORMATION TECHNOLOGIES." In Tourism International Scientific Conference Vrnjačka Banja - TISC. FACULTY OF HOTEL MANAGEMENT AND TOURISM IN VRNJAČKA BANJA UNIVERSITY OF KRAGUJEVAC, 2022. http://dx.doi.org/10.52370/tisc22547ss.

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Tourism is one of the most impacted sectors of the economy caused by the COVID-19 pandemic consequences. The transformation of the tourism industry has conditioned new tourism trends and influenced the development of nature-based tourism. The research of the tourism market shows changes in consumer behaviour and motives of tourism movements. The meeting with the destination value chain where they travel is extremely important for modern tourists. The destination as a ʻvalue chainʼ consists of related activities making it recognizable and more competitive in the tourism market. The value chain
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Karazijienė, Žaneta, and Miglė Eleonora Černikovaitė. "ASSESSMENT OF E-TRADE IN GLOBAL ENVIRONMENT." In 12th International Scientific Conference „Business and Management 2022“. Vilnius Gediminas Technical University, 2022. http://dx.doi.org/10.3846/bm.2022.914.

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The article analyses the topic of e-trade assessment in a global environment. To achieve the objective, a de-tailed analysis of scientific works was carried out in order to identify the importance of e-trade assessment in a global environment and, by removing the identified limitations, to develop a model of e-trade evaluation applicable to a global environment. The empirical research was based on the developed e-trade evaluation model to test its effectiveness and applicability in a global environment. Based on the data collected, a multi-criteria assessment of e-trade was carried out, dividi
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Hasdemir, Mehmet, and Füsun Zehra Özkan. "Agricultural Certification Programs Implemented inTurkey and the Extent of their Contributions to Environmental Sustainability." In International Conference on Eurasian Economies. Eurasian Economists Association, 2016. http://dx.doi.org/10.36880/c07.01772.

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The negative impacts of global-scale developments and consumption habits on the environment are increasing each day. In this context, studies are conducted worldwide by many institutions and non-governmental organizations to support environmental policies. Additionally, certification programs are being executed by conformity assessment bodies to mitigate the impacts of production processes on the environment. These management systems or certification programs are either used on a voluntary basis or made mandatory by company policy, national or international regulations. The certification progr
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Chvertko, Liudmila, Oksana Vinnytska, and Tetyana Korniienko. "Inclusive orientation of the development of the insurance market of Ukraine in the conditions of digitalization of the economy." In Conferinta stiintifica internationala "Strategii si politici de management in economia contemporana", editia VII. Academy of Economic Studies of Moldova, 2023. http://dx.doi.org/10.53486/icspm2022.56.

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The article substantiates the importance of an inclusive orientation in the development of the insurance market, which implies a more complete satisfaction of consumer needs. Insurance inclusion is considered as an integral part of financial inclusion, recognized by the world community as an engine of economic growth and an important factor in social equality. The purpose of the article is to substantiate the features, problems and mechanisms for ensuring the inclusiveness of the Ukrainian insurance market. In the course of the study, dialectical and abstract-logical methods, methods of a syst
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Eduardo Hauqui Tonin, Paulo, and Elton Moura Nickel. "Experience compelling map: an auxiliary tool for user experience design in physical retail." In 14th International Conference on Applied Human Factors and Ergonomics (AHFE 2023). AHFE International, 2023. http://dx.doi.org/10.54941/ahfe1003217.

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The growth of online shopping is a recognized phenomenon and its strength has become even more evident during the Covid-19 pandemic. Despite the ease and speed of digital retail, one cannot lose sight of the physical store, responsible for ensuring the vitality of urban centers and promoting a more humane shopping experience. Current market and consumer movements call for a “Phygital” reality, an expression designed to represent the intersection of physical (offline) and digital (online) commercial environments.Design is about people. According to Lowdermilk (2018), you cannot create products
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Zhang, Min, Xiaoyu Cao, and Jianxue Wang. "Operational Benefits Assessment of Demand Response Based on Linearized Consumers Satisfaction Constraints and Stochastic Simulation Method." In 2019 IEEE Innovative Smart Grid Technologies - Asia (ISGT Asia). IEEE, 2019. http://dx.doi.org/10.1109/isgt-asia.2019.8881409.

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Čerkauskienė, Alma, and Ieva Meidutė-Kavaliauskienė. "EVALUATION OF SERVICES RECEIVED IN HEALTHCARE INSTITUTIONS." In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.1048.

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Ongoing global changes and rapid changes in situations lead not only to a change in business organization models but also to restructuring the supply systems themselves. This is especially relevant when analyzing the healthcare system since the supply chain must be flexible and resistant to unforeseen events; the best example is the Covid-19 situation. It is necessary to pay attention to the fact that the main focus in the health care system is and must be directed to the user of the service, i.e. the client/patient, the satisfaction of his needs, which means that the service provided must mee
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Chen, JonathanZiqi, Matthew Xuehao Li, and Jonathan Sahagun. "Securing E-Commerce Deliveries: An Integrated Mobile Application and Parcel Locker System for Mitigating Porch Piracy." In 12th International Conference on Software Engineering and Applications. Academy & Industry Research Collaboration, 2023. http://dx.doi.org/10.5121/csit.2023.131709.

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With the rapid surge in porch piracy, largely fueled by the proliferation of online shopping, there is an urgent need for innovative solutions to secure package deliveries [8]. This paper addresses the pressing issue of package theft through the development of a comprehensive solution that integrates a mobile application and a secure parcel locker system. Recognizing the limitations of existing methodologies, our proposed solution places a strong emphasis on technical robustness, user experience, and security. Our approach revolves around a user-friendly mobile application catering to both con
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Reports on the topic "Consumer satisfaction assessment"

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Apple, Laurie M., Kathleen R. Smith, and Nicole Coury. Consumer Perceptions of Apparel Fit Satisfaction and Sizing Based on 3D Body Scanning and Block Garment Assessment. Iowa State University, Digital Repository, 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1445.

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Shi, Leiyu, Diana M. Pinto, and Frederico C. Guanais. Measurement of Primary Care: Report on the Johns Hopkins Primary Care Assessment Tool. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0009098.

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Renewed interest in the Primary Health Care-PHC agenda is a common element of the majority of recent health system reforms throughout Latin America and the Caribbean-LAC. Strengthening of PHC has been recognized as a promising solution to address the major challenges the Region's health systems face. As governments are making substantive long term investments in PHC oriented healthcare reforms, there is a requirement for accountability and increased transparency and reporting on the results of these initiatives. As a consequence, implementation of PHC strategies needs to be accompanied with me
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Treadwell, Jonathan R., James T. Reston, Benjamin Rouse, Joann Fontanarosa, Neha Patel, and Nikhil K. Mull. Automated-Entry Patient-Generated Health Data for Chronic Conditions: The Evidence on Health Outcomes. Agency for Healthcare Research and Quality (AHRQ), 2021. http://dx.doi.org/10.23970/ahrqepctb38.

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Background. Automated-entry consumer devices that collect and transmit patient-generated health data (PGHD) are being evaluated as potential tools to aid in the management of chronic diseases. The need exists to evaluate the evidence regarding consumer PGHD technologies, particularly for devices that have not gone through Food and Drug Administration evaluation. Purpose. To summarize the research related to automated-entry consumer health technologies that provide PGHD for the prevention or management of 11 chronic diseases. Methods. The project scope was determined through discussions with Ke
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