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Journal articles on the topic 'Consumer satisfaction assessment'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Drejeris, Rolandas, and Martynas Rusteika. "Assessment of factors determining consumer satisfaction with crop insurance services." Journal of Infrastructure, Policy and Development 8, no. 6 (2024): 4697. http://dx.doi.org/10.24294/jipd.v8i6.4697.

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Consumer satisfaction can be defined as the user’s response to a service or experience compared to the user’s expectations and perceived practical benefits. After reviewing consumer satisfaction models, it can be argued that there is no single model of consumer satisfaction assessment that is suitable for every service and every region of the world, as the causes and outcomes of satisfaction often vary. The research is original in its methodology: at the beginning, a theoretical research model is presented, then hypotheses are formulated, and correlation, factorial, regression analyses were ma

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Nam, Su-Jung. "Consumer empowerment and self-assessment of empowerment." PLOS ONE 16, no. 11 (2021): e0259971. http://dx.doi.org/10.1371/journal.pone.0259971.

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This study examined the influence of consumer empowerment and its self-assessment on consumers’ information search behavior and consumer life satisfaction; it also examined whether the results were consistent with the Dunning−Kruger effect. A total of 977 consumers who participated in a national consumer survey were divided into four groups, based on their level of empowerment and self-assessment. The Dunning−Kruger effect was observed in the consumer empowerment results, with 35.9% of respondents showing imbalanced empowerment and self-assessment levels. A general linear model was used to exa

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Girsang, Nanda March Dhearni, and Faadhil Faadhil. "Factors Affecting Consumer Satisfaction." Journal of Education, Humaniora and Social Sciences (JEHSS) 7, no. 3 (2025): 903–8. https://doi.org/10.34007/jehss.v7i3.2336.

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This study presents a literature review of the factors influencing consumer satisfaction. Consumer satisfaction results from the accumulation of consumers and consumers where there is an assessment of the unique features of the product or service that are by consumer expectations. Satisfying consumer needs is the desire of every company. In addition to being an essential factor for the company's survival, satisfying consumer needs can increase competitive advantage. The importance of studying consumer satisfaction has been widely expressed in previous studies. The study revealed many factors i

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Locarso, Charyns, Yuliana Yuliana, and Sutarno Sutarno. "ANALISIS PENGARUH KUALITAS PELAYANAN DAN KENYAMANAN KONSUMEN TERHADAP KEPUASAN KONSUMEN (STUDI KASUS MAHASISWA POLITEKNIK CENDANA ANGKATAN 2020)." Jurnal KAFEBIS 2, no. 2 (2024): 33–41. https://doi.org/10.51622/kafebis.v2i2.2311.

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In this research, the author wants to identify the problem of “Is there an influence of service quality and consumer comfort on consumer satisfaction (Case Study of Cendana Polytechnic Students Class of 2020)?”. The aim is to determine the influence of service quality and consumer comfort on consumer satisfaction (Case Study of Cendana Polytechnic Students Class of 2020), Medan. The author uses associative quantitative research methods. Consumer conveinience is a comprehensive assessment of the feelings of safety and comfort felt by people who use products or services provided by the company.

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Dwiningsih, Sri, M. Mastotok Illah, and Sarwo Edi. "Customer Loyalty in Insfluence Photograph Malang: Assessment of Service Quality and Customer Satisfaction." Innovation Business Management and Accounting Journal 2, no. 1 (2023): 8–13. http://dx.doi.org/10.56070/ibmaj.v2i1.28.

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The purpose of this study was to determine the role of service quality and customer satisfaction in increasing consumer loyalty in influence photography. The method approach used is quantitative multiple linear regression analysis. The sample used was 100 people who used Insfluence Photography services in the city of Malang. The results of this study indicate that service quality plays an important role in increasing consumer loyalty. Consumer satisfaction also plays an important role in increasing consumer loyalty. An important implication of the results of this research is that efforts can b

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Raudeliūnienė, Jurgita, and Sigitas Davidavičius. "A Conceptual Model of Assessment of Knowledge Transfer to Consumer." Business, Management and Education 15, no. 2 (2017): 174–95. http://dx.doi.org/10.3846/bme.2017.387.

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Due to changing needs of knowledge consumers in the context of globalization organizations find it important to search out the way of effective application of the process of knowledge sharing and distribution in their activity in order to create and/or select proper means of communication with consumers on purpose of effective satisfaction of their knowledge needs. In order to address the problems of such nature it is important to assess the process of knowledge transfer and consumer purchase, knowledge needs, knowledge transferred to meet of consumer needs, channels and means of knowledge tra

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SHYNKARENKO, V., and O. KRYVORUCHKO. "ASSESSMENT OF PASSENGER SATISFACTION WITH MOTOR TRANSPORT SERVICE." Economics of the transport complex, no. 40 (November 29, 2022): 154. http://dx.doi.org/10.30977/etk.2225-2304.2022.40.154.

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Currently, road transport workers face the task of meeting the needs of all spheres of economic activity in the transportation of goods and passengers. At the same time, road transport enterprises must function on the principles of profitability. An effective factor in improving the production, market and financial results of their activities is ensuring consumer satisfaction with the services provided. Therefore, the topic of this study is relevant. The object of the study is the process of providing motor transport services to consumers, who will be satisfied with them. The subject of the st

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Cleary, Paul D. "Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’." International Journal of Technology Assessment in Health Care 14, no. 1 (1998): 35–37. http://dx.doi.org/10.1017/s0266462300010503.

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AbstractThere are inherent limitations in using assessments of patient satisfaction to make inferences about the quality of medical care. Such evaluations tend to be subjective, subject to reporting biases, and difficult to interpret when they are being used to motivate and guide quality improvement efforts. Newer methods of eliciting both reports and ratings from consumers, such as the Consumer Assessment of Health Plans (CAHPS) project, can provide reliable, valid, interpretable, and actionable data about selected aspects of health care. The use of these methods and continued use of new qual

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Bonyushko, N. A., and A. A. Semchenko. "INTERACTION WITH SATISFACTION OF CONSUMERS OF THE EDUCATIONAL ORGANIZATION." Scientific Review Theory and Practice 11, no. 6 (2021): 1723–30. http://dx.doi.org/10.35679/2226-0226-2021-11-6-1723-1730.

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In this article the main features of interaction with satisfaction of consumers of the educational organization are consi- dered, the analysis of influence on this process of post-pandemiс economy and a digitalization is carried out, the main methods of assessment of the general consumer satisfaction are given. During the research it was revealed that scientific methods of assessment of opinions of consumers of the educational organizations allow to formulate the most widespread options of studying of satisfaction of consumers with their services, namely mass questioning, observation, poll by

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Hasibuan, Fitri Febriyani, Muhammad Halmi Dar, and Gomal Juni Yanris. "Implementation of the Naïve Bayes Method to determine the Level of Consumer Satisfaction." SinkrOn 8, no. 2 (2023): 1000–1011. http://dx.doi.org/10.33395/sinkron.v8i2.12349.

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Satisfaction is a feeling of pleasure at something you like, you get it from goods and services. Satisfaction becomes an important assessment when someone sells goods or services. This is because satisfaction will be an assessment of the goods purchased by consumers or services that will be received by consumers. Therefore the authors make research about the level of consumer satisfaction in shopping. This research was made using the Naïve Bayes method and used consumer data as sample data which used 49 consumer data. By using the Naïve Bayes method, this study aims to see the level of consume

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Ralston, George, Sarah Beesley, and John Bogue. "Users' needs and satisfaction with a community-based mental health service." Psychiatric Bulletin 22, no. 8 (1998): 473–76. http://dx.doi.org/10.1192/pb.22.8.473.

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Oliveira, Juliane de Sousa, Agenor Sousa Santos Neto, Julio Cesar Valandro Soares, Luis Guilherme Ramos Rocha de Magalhães, and Anariele Maria Minosso. "Assessment of Mobile Telephony User Satisfaction in the Federal District Through Structural Equation Modeling." Revista de Gestão Social e Ambiental 18, no. 10 (2024): e08542. http://dx.doi.org/10.24857/rgsa.v18n10-026.

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Objective: To maintain competitiveness and profitability in the telecommunications sector, it is essential to assess customer satisfaction, as mobile telephony provides convenience and is widely available to the population. Theoretical Framework: The growing demand for low-cost products, especially automotive fuels, reflects a constant in the Brazilian market, significantly impacting the economy and consumers' daily lives. Method: The research was conducted using a questionnaire developed by Anatel to collect data on user satisfaction. The questionnaire items were grouped into four constructs:

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Antonieta, Rafani. "Analisis Kepuasan Konsumen dan Efisiensi Biaya Usahatani Bawang Merah (Allium Ascalonicum L) di Kebun Praktek Fakultas Teknologi Pangan Pertanian dan Perikanan." Jurnal Ilmiah Wahana Pendidikan 10, no. 6 (2024): 1009–24. https://doi.org/10.5281/zenodo.11076666.

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Satisfaction is an assessment of the characteristics or features of a product or service, or the product itself, which provides a level of consumer pleasure related to fulfilling consumer consumption needs. Consumer satisfaction can be created through quality, service and value. Consumer satisfaction is an important factor that contributes to indicators of creating consumer repurchases and consumer loyalty. The aim of this research is to determine the level of consumer satisfaction and cost efficiency of shallot farming in the Nusa Nipa University practice garden. The analytical method used is

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Seo, You-Ly, and Mee-Ok Choi. "The Effect of the Consumption Propensity of Customers Using the Skin Care Room on the Satisfaction of Using the Skin Care Room." Journal of the Korean Society of Cosmetology 30, no. 3 (2024): 558–66. http://dx.doi.org/10.52660/jksc.2024.30.3.558.

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This research was conducted to investigate the overall tendencies that consumers exhibit when choosing and purchasing skin care services at skin care clinics based on their basic consumer preferences, with the aim of understanding how these tendencies influence satisfaction with skin care clinics. The specific methods used to achieve this research objective were as follows: The study targeted women who use skin care clinics. Specific analytical methods included frequency analysis, factor analysis, and reliability assessment using Cronbach’s alpha coefficient. Descriptive statistics, t-tests, c

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Ayat, Nasir, and Mahmood Khalid. "Consumer Satisfaction in Social Security Hospital: A Case Study of Punjab Employees Social Security Institution Hospital, Rawalpindi." Pakistan Development Review 48, no. 4II (2009): 675–99. http://dx.doi.org/10.30541/v48i4iipp.675-699.

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In health care, consumer satisfaction is an important evaluation instrument to determine the quality of services. In recent years, the concept has assumed much greater significance particularly in market based health systems. Also, in World Health Organisation’s framework for health care assessment, the customer satisfaction is given due consideration. On the contrary, in developing countries particularly, the concept is one of the most ignored elements in evaluation of health care systems. Pakistan is also a case in point. Review of literature and general health management systems in the coun

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Adinda, Athanya, Gladiola Asti Arsoputri, euku Ghiyas Kausara,, and Wilhan Chua. "Analisis Pengaruh Kualitas Layanan Pijat Online Terhadap Tingkat Kepuasan Konsumen." Indonesian Business Review 2, no. 2 (2020): 268–95. http://dx.doi.org/10.21632/ibr.3.2.268-295.

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As time passes by, critical assessment of consumer has become the key factor that determines the success of a service. Partnering with massage therapists as their talents has become a challenge for massage service company to ensure the consistency of its quality. This study focuses on how consumers assess the quality of massage service provided by one of the online massage service company (Tangible, Reliability, Responsiveness, Empathy, Assurance) that will affect the level of consumer satisfaction and repeat purchase. A quantitative approach is used through the dissemination of the survey. Re

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Lebedeva-Nesevria, Natalia N., Anastasiya O. Barg, and Tatyana V. Sirkovskaya. "Assessment of satisfaction with the quality and safety of food products in the population of Russian megacities." Hygiene and sanitation 104, no. 5 (2025): 607–14. https://doi.org/10.47470/0016-9900-2025-104-5-607-614.

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Introduction. People’s satisfaction with food safety and quality is an important component of overall satisfaction with a sanitary-epidemiological situation on a given territory. It is based on consumer criteria of quality and safety, which do not have the same significance. The aim of this study was to assess satisfaction with food quality and safety in population in Russian megacities determined relying on consumer criteria. Materials and methods. The study involved accomplishing a formalized survey, which was conducted in Novosibirsk and Perm among people aged 18 years and older (river samp

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Vásquez, William F. "A validity assessment of consumer satisfaction to measure performance of water services in Guatemala." Journal of Water, Sanitation and Hygiene for Development 5, no. 2 (2015): 301–9. http://dx.doi.org/10.2166/washdev.2015.007.

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This article studies the validity of consumer satisfaction reports as a tool for assessing the performance of water services in Guatemala. Using survey data from 500 households, item-total correlations and Cronbach's alpha coefficients were computed and a factor analysis was conducted to investigate whether qualitative measures of consumer satisfaction with service hours, water treatment, pressure and prices are associated with a single latent scale. In addition, probit and regression models were estimated to identify underlying factors that influence consumer satisfaction. Results show that a

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Aprylia, Regyta, Adi Santoso, and Wahna Widhianingrum. "A Service Quality Assessment Tool for the Quick Service Restaurant Industry in Indonesia." Almana : Jurnal Manajemen dan Bisnis 7, no. 3 (2023): 488–98. http://dx.doi.org/10.36555/almana.v7i3.2206.

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The development of the fast-food restaurant industry, especially in the field of fast food throughout the world, is growing even in Indonesia. This study aims to analyze the factors that can affect consumer satisfaction in fast food restaurants in Indonesia through service quality, physical environment quality, and food quality. The population of this study is all consumers of McD fast food restaurants in Indonesia. The number of samples used in this study was 300 samples, where the number was obtained using the ISAC table. The data collection method uses online questionnaires using Google For

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Watuseke, Andre Pinontoan Fadli, Nordy Fritsgerald Lucky Waney, and Jelly Ribka Danaly Lumingkewas. "Tingkat Kepuasan Konsumen Rumah Kopi Berkat Di Kecamaan Kawangkoan Utara Kabupaten Minahasa." Journal of Agribusiness and Rural Development (Jurnal Agribisnis dan Pengembangan Pedesaan) 7, no. 1 (2025): 89–100. https://doi.org/10.35791/agrirud.v7i1.61252.

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This study aims to analyze the level of customer satisfaction at Rumah Kopi Berkat, North Kawangkoan District, Minahasa Regency. The research was conducted in August-September 2023 using a mixed approach of primary and secondary data. Primary data was obtained through field observations, interviews with the owner, employees, and consumers, as well as distributing questionnaires to 30 consumer respondents. Secondary data was sourced from related literature such as articles, journals, and internet sites. The analysis was carried out descriptively quantitatively by calculating the customer satisf

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Zhang, Mengyao. "Product Kansei Assessment of Huawei Headphones Based on Consumer Reviews Online." Scientific Journal Of Humanities and Social Sciences 7, no. 3 (2025): 63–71. https://doi.org/10.54691/4hyzj894.

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With the development of technology and the acceleration of the pace of life, online shopping has gradually penetrated thousands of households. In order to understand the different factors that consumers consider when purchasing a product and whether there are differences in the kansei assessment of the prod-uct after purchase, this paper takes the Huawei brand headphone products on the Jingdong platform as an example, crawls the data of different product re-views under the type and extracts the feature words, and analyzes whether there are differences in the feature words in the consumer revie

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Будаева, Светлана Батоевна. "Оценка удовлетворённости и лояльности потребителей санаторно-курортных услуг Республики Бурятия". Азиатско-Тихоокеанский регион: экономика, политика, право 27, № 1 (2025): 21–29. https://doi.org/10.24866/1813-3274/2025-1/21-29.

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The article is devoted to the assessment of satisfaction and loyalty of consumers of health resort services on the example of two resorts “Goryachinsk” and “Arshan” of the Republic of Buryatia, offering a variety of resort and recreational services. Four main groups were developed and combined for the consumer survey: treatment, food, accommodation and entertainment. Comprehensive and systemic analysis of the resorts' activities, the results of empirical research of consumers of health resort and recreational services allow improving the existing situation in customer service through monitorin

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Minta, Stanisław, and Magdalena Cempiel. "CONSUMER SATISFACTION SURVEY OF A TRADITIONAL PRODUCT ON THE EXAMPLE OF “OSCYPEK” CHEESE." Annals of the Polish Association of Agricultural and Agribusiness Economists XIX, no. 6 (2018): 176–81. http://dx.doi.org/10.5604/01.3001.0010.7925.

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The aim of the research was to determine the level of consumer satisfaction of the selected traditional product, which was cheese type ‘oscypek’. The research materials of the original character were collected by direct interview method using a special research questionnaire. In the research took part 200 people who bought oscypek in a shop belonging to one of the producers of this cheese located in town of Żywiec. Consumer Satisfaction Index (CSI) method was used to determine the level of customer satisfaction. In total, 12 factors were selected for the assessment of satisfaction, among which

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Wicaksono, Aldi Bayu. "ANALISA KEPUASAN KINERJA CLEANING SERVICE (Studi Kasus : PT. ARTHA KEMBAR UTAMA di UIN SUNAN AMPEL SURABAYA)." AGROTERAP 2, no. 01 (2023): 43–51. http://dx.doi.org/10.30996/agro.v2i01.9686.

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PT. ARTHA KEMBAR UTAMA is a well – known cleaning service provider company in the province at East Java. A service company located at Puri Surya Jaya Housing Cluster Taman Nagoya, blk E2 – E4 No. 45, Sidoarjo Regency, East Java, is often trusted in handling cleaning matters.many agencies have been entrusted to this company, starting from Airlangga University Hospital, Hospital in Madiun Regency, and Ofcourse the place that I will use as research for this project, namely Sunan Ampel State Islamic University, Surabaya. Consumer satisfaction greatly influeces the assessment of the quality of a cl

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Abiyyu, Muhammad Rofi’, and Suparto Suparto. "Analisis Kepuasan Konsumen terhadap Kualitas Pelayanan dengan Menggunakan Metode Customer Satisfaction Index dan Importance Performance Analysis Melalui Dimensi Servqual di PT. Tjakrindo Mas - Gresik." BISMA : Business and Management Journal 2, no. 1 (2024): 62–72. http://dx.doi.org/10.59966/bisma.v2i1.917.

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The rapid development of technology and time changes have made competition between companies increasingly fierce. It also happens in the HDPE PVC pipe industry, highlighting the importance of consumer assessment and consumer satisfaction. To achieve the company's success, Tjakrindo Mas Ltd. must understand consumer behavior, especially what consumers need or want. In addition, improving the quality of products and services becomes a concern for this company to realize the company's vision and mission, such as by maintaining and increasing market share. However, this company still has a decline

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Lobato-Calleros, Maria Odette, Karla Fabila, Pamela Shaw, and Brian Roberts. "Quality assessment methods for index of community sustainability." Business Process Management Journal 24, no. 6 (2018): 1339–54. http://dx.doi.org/10.1108/bpmj-02-2018-0042.

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PurposeThe purpose of this paper is to design and test a user satisfaction model to evaluate the contribution of biodiesel production and consumption to the sustainability of a semi-urban community in the Cowichan Valley in British Columbia Canada. This case study is part of a larger research study whose purpose is to create a model for an index of sustainable community production and consumption.Design/methodology/approachThe theoretical approach selected was the national indices of consumer satisfaction models. The methodology was qualitative and quantitative, in-depth interviews were used t

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Niyo, Aditya, and Soepatini Soepatini. "The Influence of Compulsive Buying Behavior on Consumer Satisfaction Which is Mediated by A Materialistic View of Life." Jurnal Ilmiah Mahasiswa Ekonomi Manajemen 9, no. 2 (2024): 278–95. http://dx.doi.org/10.24815/jimen.v9i2.30002.

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This research uses quantitative methods which aim to determine the influence of compulsive buying behavior on consumer satisfaction, the influence of a materialistic view of life on compulsive buying behavior, and the mediation of a materialistic view of life on consumer satisfaction. The data analysis technique is carried out by collecting data, interpreting the data, and arriving at the appearance of the results. The data used in this research uses the SMART (PLS) method, which is then processed using statistical models and testing correlational hypotheses. The population of this research wa

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Tulsi Tamang. "Consumers Preference towards Various Brands of Noodles in Kathmandu Valley." Sotang, Yearly Peer Reviewed Journal 5, no. 1 (2023): 98–112. http://dx.doi.org/10.3126/sotang.v5i1.65067.

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This topic of study aims at finding out whether the consumers’ expectations of matched their satisfaction level on the basis of quality products provided by Noodles companies (i.e. RARA, WAI-WAI, MAYOS, YUM YUM and 2PM). So, the research is to study the preference of the consumers and their satisfaction level. A survey design with a questionnaire tool was used for collecting data with a view to remaining competitive leading position and for businesses to grow, product quality and consumers’ preference are key ingredients. These two paradigms are rather different concepts; however, they are clo

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Mahrizon, Dedi. "Sistem Pengambilan Keputusan Kepuasan Pelanggan Bengkel Motor Berkah dengan Metode Simple Additive Weigthing." JURIKOM (Jurnal Riset Komputer) 9, no. 5 (2022): 1460. http://dx.doi.org/10.30865/jurikom.v9i5.5018.

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Berkah Motor Workshop is a form of service in motorcycle repair activities, both minor and major damage. Bengkel Berkah strives to provide the best service so that customers feel fast after getting the results of the repair services provided by the blessing workshop. Consumer satisfaction is the main factor in providing services and is able to provide satisfaction for every customer, so that every customer feels satisfied and happy with the services that have been provided. Simple Additive Weighting (SAW) method by finding the weighted sum of the performance of each alternative on all attribut

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Solosichenko, Tatyana, Nadezhda Goncharova, and Natalia Merzlyakova. "Restaurant consumer satisfaction research as a basis for ensuring rational consumption patterns." E3S Web of Conferences 296 (2021): 06043. http://dx.doi.org/10.1051/e3sconf/202129606043.

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The article is devoted to the study of the degree of satisfaction of consumers of a public catering enterprise as the basis for ensuring rational consumption patterns at the present stage of economic sustainability development and the most important criterion of the company’s performance in order to obtain long-term profit. Customer satisfaction research is one of the main directions in marketing. The provision of rational consumption patterns, according to the authors, in line with the assessment of consumer satisfaction is influenced by many factors such as the environment, consumer behavior

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Benedict, R. H. B., and A. MacNeill Horton. "Evaluation of Consumer Satisfaction with Information Derived from Neuropsychological Assessment." American Journal of Evaluation 12, no. 1 (1991): 33–38. http://dx.doi.org/10.1177/109821409101200105.

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Benedict, Ralph H. B., and Arthur MacNeill Horton. "Evaluation of consumer satisfaction with information derived from neuropsychological assessment." Evaluation Practice 12, no. 1 (1991): 33–38. http://dx.doi.org/10.1016/0886-1633(91)90021-o.

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Haisch, Mary Ann. "Outcomes Assessment Survey to Determine Patient Satisfaction." Journal of Contemporary Dental Practice 1, no. 2 (1999): 20–25. http://dx.doi.org/10.5005/jcdp-1-2-20.

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Abstract The dental healthcare marketplace is consumer driven. The astute practice manager monitors the effectiveness of patient care in terms of both the actual dental service rendered and the process used to deliver the service. One mechanism that can be helpful is the use of a patient satisfaction survey to determine the status of the relationship between the dental practice and patient's of record. This article presents a perspective on the importance of patient feedback as well as a sample survey form that may be useful to the practicing dental professional.

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Dorofeev, Alexey Nikolaevich, Valery Maksimovich Kurganov, Alina Alexandrovna Korol, Dmitry Yurievich Lim, and Zakhar Zakharovich Zakharov. "ASSESSMENT OF THE RELIABILITY OF A ROAD CARRIER IN A DIGITAL TRANSPORT PLATFORM." World of transport and technological machines 85, no. 2-2 (2024): 115–22. http://dx.doi.org/10.33979/2073-7432-2024-2-2(85)-115-122.

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The article discusses an approach to assessing the satisfaction of consumers of freight transport services based on content analysis of reviews posted on a digital transport platform. In modern conditions, the role of influencing consumer demand of digital social services, the influence factor of which is due to the network effect, has rapidly grown. In this regard, content analysis of the opinions of consumers of transport services on a digital platform is an urgent task to stimulate de-mand for road freight transportation.

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Naem, Mohammed Sharief Abdelrahman, Mouloud Koudil, and Zineeddine Ouldimam. "Product Quality Assessment in the Internet of Things: A Consumer-Oriented Approach." Sensors 22, no. 6 (2022): 2215. http://dx.doi.org/10.3390/s22062215.

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This paper proposes a consumer-oriented approach to IoT product recommendations. It is designed to help new consumers choose high-quality IoT products that best meet their needs. We used hybrid techniques to implement the proposed approach. Experiments were also conducted to implement an intelligent IoT marketing system at the Rehab marketplace. The system has shown good results in its performance, usability, and user satisfaction. These results confirm the applicability and effectiveness of the approach in assessing and recommending IoT products.

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Monakhova, Veronika P., Anastasia M. Erikova, and Olesya N. Chapurina. "Methodological aspects of designing a subsystem for monitoring customer satisfaction in the university quality assessment system." Alma mater. Vestnik Vysshey Shkoly, no. 6 (June 2023): 85–93. http://dx.doi.org/10.20339/am.06-23.085.

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The article discusses the methodological principles of building a subsystem for monitoring the satisfaction of the main groups of consumers of educational services; features of the application of qualimetric methods in assessing the quality of educational activities. The structural scheme of the indicators of the quality of educational activity, the results of the approbation of the developed methodology for calculating the complex indicator of satisfaction of consumer groups with the quality of educational activity on the example of assessing the satisfaction of students of additional vocatio

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Aziez Herdian, Rahman, Cece Rakhmat, and Suci Putri Lestari. "Pengaruh Lokasi dan Kualitas Pelayanan Terhadap Kepuasan Konsumen." Jurnal Ekonomi dan Bisnis 1, no. 2 (2022): 1–6. http://dx.doi.org/10.57151/jeko.v1i2.32.

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This study aims to determine the effect of partially and simultaneously the influence of location and service quality on customer satisfaction at Tasik Aquarium Stores. The method used in this research is descriptive research with quantitative methods. The sample issued is 100 respondents. The data collected consists of primary and secondary data. Data analysis in this study used multiple linear regression, assessment analysis, coefficient of determination analysis using SPSS version 25 software. The results showed that location and service quality simultaneously had a significant role on cons

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N., VEDMID, BOIKO M., and ROMANCHUK L. "MARKETING TECHNOLOGIES OF CONSUMERS SEGMENTATION OF RESORT AND RECREATIONAL SERVICE." Herald of Kyiv National University of Trade and Economics 138, no. 4 (2021): 91–100. http://dx.doi.org/10.31617/visnik.knute.2021(138)07.

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Background. Using marketing technologies to segment consumers is a key resource for actively and quickly responding to consumer needs. Segmentation allows to identify differences in the response of consumers to services, implement the targeted marketing principles, develop a range of services in accordance with the consumers needs. The aim of the paper is to studydevelopment of methodological foundations of marketing technologies for consumers segmentation, taking into account the key features of resort and recreational services, which ensure scientific approaches development to consumer seg

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Lőke, Zsuzsanna, Ernő Kovács, and Zsuzsanna Bacsi. "Assessment Of Service Quality And Consumer Satisfaction In A Hungarian Spa." DETUROPE - The Central European Journal of Tourism and Regional Development 10, no. 2 (2018): 124–46. http://dx.doi.org/10.32725/det.2018.017.

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Tabassum, Tamanna. "Consumer Perceptions and Expectations of Service Quality: Assessment through SERVQUAL Dimensions." Journal of Economics and Business 3, no. 2 (2020): 483–88. https://doi.org/10.31014/aior.1992.03.02.213.

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Service quality is very important to attract and retain customers in today's competitive business environment. Using the SERVQUAL model this research evaluates customers' expectations against their perceptions of the service quality in a private financial institute at Dhaka city of Bangladesh. To measure respondent's satisfaction level with the provided service quality of financial institutes. Fifty (50) clients were interviewed where the sample was selected non-randomly. The results showed that respondents' expectations and perception level markedly varied with the service pro

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Burns, Clare L., Elizabeth C. Ward, Amy Gray, et al. "Implementation of speech pathology telepractice services for clinical swallowing assessment: An evaluation of service outcomes, costs and consumer satisfaction." Journal of Telemedicine and Telecare 25, no. 9 (2019): 545–51. http://dx.doi.org/10.1177/1357633x19873248.

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Introduction Timely assessment of swallowing disorders (dysphagia) by speech pathologists helps minimise patient risk, optimise quality of life, and limit healthcare costs. This study involved a multi-site implementation of a validated model for conducting adult clinical swallowing assessments via telepractice and examined its service outcomes, costs and consumer satisfaction. Methods Five hub-spoke telepractice services, encompassing 18 facilities were established across a public health service. Service implementation support, including training of the telepractice speech pathologists (T-SP)

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Zelenović, Jelena, and Vera Zelenović. "Managing Consumers and Employees through Digital Services." Sustainability 14, no. 14 (2022): 8824. http://dx.doi.org/10.3390/su14148824.

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Creating sustainable and effective management strategies is one of the main goals for companies in today’s digitalized world. To achieve that, companies need to understand the social capital for which the strategies will be generated, especially regarding work output, which will in this case refer to digital services. Consequently, the goal of this paper was to point out the connection between social capital and digital services. Satisfaction, self-assessment, and self-esteem of online consumers and employees in digital sales were investigated, with regard to digital services. The survey invol

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Lukiana, Ninik, and Hesti Budiwati. "Kualitas Layanan Dan Kepuasan Konsumen Warung Internet." Wiga : Jurnal Penelitian Ilmu Ekonomi 1, no. 1 (2011): 56–63. https://doi.org/10.30741/wiga.v1i1.39.

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Business services internet cafes are also very rampant in the city of Malang, a town in East Java Province. Consumers from Internet cafes are students, students and the general public. On the basis of this, the study tries to examine further the analysis of service quality and consumer satisfaction with Internet cafes in Malang using 5 dimensions of service quality. The highest rating in a row contained in the dimension of assurance, reliability, empathy, responsiveness, and tangible. When viewed under score gap that occurs, consumers are Internet cafes in Malang not satisfied with the quality

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Batarlienė, Nijolė, and Neringa Slavinskaitė. "Assessment of Factors Determining Airline Consumer Loyalty: Case Study in Lithuania." Sustainability 15, no. 2 (2023): 1320. http://dx.doi.org/10.3390/su15021320.

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The aviation sector is constantly expanding and it is strongly influenced by external factors, which gives rise to significant competition between airlines. One of the most effective ways for an airline to gain a competitive advantage is to keep its customers as loyal users of the provided services, able to provide airlines with a stable revenue for the services they sell. The purpose of this paper was to identify the factors that have the greatest impact on airline passengers’ loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. Prestige (busi

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Kristianto, Falio, Thomas Sumarsan Goh, Wily Julitawaty, and Syawaluddin Syawaluddin. "Pengaruh Kepuasan Konsumen dan Citra Merek terhadap Keputusan Pembelian Konsumen Sepeda Motor Merek Yamaha PT. Alfa Scorpii Cabang Bilal Medan." J-MAS (Jurnal Manajemen dan Sains) 7, no. 2 (2022): 1201. http://dx.doi.org/10.33087/jmas.v7i2.545.

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Consumer satisfaction is a feeling of pleasure or disappointment experienced by a consumer both before making a purchase at the company, when these feelings arise after comparing the performance of the product he gets against his expectations so far for the product. Brand image is also a consumer's assessment of the brand offered in a market whose creation can be formed based on personal experiences obtained by consumers either through hearing the product's reputation or experiencing direct post-purchase on the product. The purchase decision is a stage in the decision-making process through a

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Nahan, Noorjaya, and Muhamad Ruzaini Abdi. "PERAN KEKUATAN CITRA MEREK DAN WORD OF MOUTH, DALAM KEPUTUSAN MEMILIH FOVERE HOTEL DI PALANGKA RAYA, INDONESIA." BESIRU : Jurnal Pengabdian Masyarakat 1, no. 7 (2024): 494–503. http://dx.doi.org/10.62335/p2ba8r74.

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Community service in increasing the number of consumers through strategies in the field of marketing, is carried out as a strength for business actors. The activity was carried out quantitatively by applying a questionnaire assessment system to 100 consumers. Brand image is the company's main system in hotel management that is built to provide consumer trust value. In Palangka Raya, the Fovere hotel is a three-star hotel with various facilities for vacation to metting. So, the ability of business actors/hotel management to build a brand image by providing appropriate services to consumers is n

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Li, Chao, Jun Xiang, and Shiqiang Chen. "Product Quality Assessment Based on Online Reviews." International Journal of Decision Support System Technology 11, no. 3 (2019): 81–97. http://dx.doi.org/10.4018/ijdsst.2019070105.

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Reviews can reflect the degree of consumers' satisfaction and views on product quality, and consumers tend to read product reviews and then get helpful information about product quality before placing an order in e-commerce platforms. However, the existing research mainly focus on the assessment of review quality, fake review detection, opinion mining, and there is little research to assess product quality from the perspectives of product features based on reviews objectively and quantifialy. Therefore, the authors propose a method to assess product quality based on reviews in a granularity of

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S, Mr Prashanth H., Ravi Vamshi D. N, Thanusha K, Nirmitha N, and Namratha R. "Prime-Grade Assessment of Tomato Fruit." International Journal for Research in Applied Science and Engineering Technology 11, no. 11 (2023): 1451–54. http://dx.doi.org/10.22214/ijraset.2023.56725.

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Abstract: Tomato quality assessment is a critical task in the agricultural sedulity, impacting product, distribution, and consumer satisfaction. This study presents a new approach for the quality assessment of tomato fruits using deep knowledge ways. By employing convolutional neural networks(CNNs) and a dataset of annotated tomato images, we have developed a robust model suitable of assessing various quality parameters, including size, color, shape, and scars. The deep knowledge model offers high delicacy and effectiveness in distinguishing between decoration and sour tomatoes, furnishing pre

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Lo, Chi-Hung. "Application of Refined Kano’s Model to Shoe Production and Consumer Satisfaction Assessment." Sustainability 13, no. 5 (2021): 2484. http://dx.doi.org/10.3390/su13052484.

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Many industries are labor-intensive and energy- and resource-consuming. A sustainable development plan is necessary for the industries as industrial structures have been changing recently. Taiwan’s shoe industry also has experienced such changes and requires a sustainable product development plan for continuous development. Therefore, this study aims to propose a new method by introducing a model of sustainable product development to facilitate the sustainable development of the industry. By taking air-cushioned casual shoe production as an example, this study suggested the refined Kano qualit

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Anjor, Priyanka, Prof S. H. Ali, Mohnish Kumar, and Vijay Kumar Verma. "Service Quality Assessment: A Study of Consumer Satisfaction in Indian Insurance Sector." IOSR Journal of Business and Management 16, no. 3 (2014): 34–41. http://dx.doi.org/10.9790/487x-16353441.

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