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Dissertations / Theses on the topic 'CRM Practices'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Poirier, Richard B. "Best practices for customer resource management (CRM)." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/RPoirier2005.pdf.

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2

PETKOVA, DILYANA. "Communicating Technochange : Communication practices and how employeesperceive them." Thesis, KTH, Industriell Management, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189496.

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Change is a prominent feature of the organizational life. Nowadays companies rely on implementing large-scale Information Technology (IT) systems in order to enhance their organizational performance. Such technochanges, similarly to planned organizational changes, unfold in stages and have an impact on the organizational members. They, however, are not immune to failures. In this respect, the process of communication has been recognized as a critical success factor and an integrative part of every change initiative. Therefore, this study has investigated the communication practices during tech

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3

Mazzon, Arianna <1993&gt. "Examining CRM implementation practices: an insight into Philips Coffee value proposition and lifecycle campaign development." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/14853.

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L’elaborato si propone di analizzare la letteratura esistente in tema di Customer Relationship Management (CRM), in particolare in una prospettiva di tipo strategico. Il Customer Relationship Management viene quindi definito come quell'insieme di pratiche che usano banche dati e fanno leva sulle tecnologie di informazione e di comunicazione per determinare pratiche e metodi volti a massimizzare il customer lifetime value. Successivamente, vengono identificati gli step necessari nella definizione e nell'implementazione di una strategia di CRM, con speciale attenzione alle attività e ai processi

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4

Ots, Mart. "Understanding value formation : A study of marketing communications practices at the food retailer ICA." Doctoral thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Media Management and Transformation Centre, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12310.

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ICA AB is Sweden’s largest retail and wholesale firm, a cooperation of retail proprietors. Here it is studied as the nation’s largest media firm. It is the largest advertiser, the largest publisher of consumer magazines, and plausibly the most advanced user of household shopping data for marketing purposes. ICA’s marketing media system is operated by a constellation of different professional groups, and the study at hand asks questions about how practitioners in different professional communities relate to the idea of value and value creation, how their social practices pushes them towards div

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5

Wali, Andy Fred. "A comparative consumer study of firms' CRM practices and marketing effectiveness in the mobile telecommunications sectors of Nigeria and the UK." Thesis, University of Huddersfield, 2016. http://eprints.hud.ac.uk/id/eprint/28522/.

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The purpose of this doctoral thesis is to carry out a comparative consumer study of firms’ CRM practices and Marketing Effectiveness (ME) in the Mobile Telecommunications (MT) sectors of Nigeria and the United Kingdom. The research contribution as explained by Corley and Gioa (2011) has guided this thesis as the underlying facets of theory are bound in a statement of concepts and interrelationships to explain how and why a phenomenon has occurred. The research contribution of the thesis is explained in detail in Chapter One, Section 1.0: Introduction and 1.1: Theoretical Background of the Stud

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6

Grall, Bénédicte. "Le rôle de la technologie dans la construction des représentations et des pratiques de la relation client : le cas des progiciels CRM." Thesis, Jouy-en Josas, HEC, 2014. http://www.theses.fr/2014EHEC0011/document.

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Alors que les outils de gestion envahissent les organisations, nous en savons encore très peu sur la manière dont ils agissent sur les habitudes de penser, sur les façons de faire et sur les comportements.Cette thèse s'intéresse au rôle des progiciels CRM dans la construction des représentations et des pratiques de la relation client. Ces progiciels sont étudiés à deux niveaux: celui de l'espace professionnel des Directeurs commerciaux et celui d'une organisation. Tout d'abord, à partir de l'analyse, entre 1990 et 2009, d'une revue professionnelle destinée aux Directeurs commerciaux, nous mont

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7

Fransen, Sharon. "Mennonite Identity and Literate Practices in High School Students: A Social Practice Multiple Case Study." Diss., Temple University Libraries, 2016. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/382211.

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Literacy & Learners<br>Ph.D.<br>This multiple case study describes the relationships between literate practices of five self-identified Mennonite youth and their faith identities. It also examines other salient identity enactments for each participant and the relationships among salient identities. Specifically, this research addresses the question: How do Mennonite high school students who engage in leisure reading enact identities in their literate practices? Participants were in 11th grade at a Mennonite high school. Theoretically based on the social practice theory of identity, data source

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8

White, Tracy. "Practical Application of Montessori Philosophy and Practice in a Public School Setting." Honors in the Major Thesis, University of Central Florida, 2000. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/679.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf<br>B.S.<br>Bachelors<br>Arts and Sciences<br>Liberal Studies

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9

Lange, Karin Elizabeth. "The Benefits of a Teacher-Researcher Partnership on the Implementation of New Practices in the Mathematics Classroom." Diss., Temple University Libraries, 2016. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/375431.

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CITE/Mathematics and Science Education<br>Ed.D.<br>Implementing research-based practices in classrooms as a means of increasing achievement in mathematics for all students requires an understanding of many complex factors that influence classroom change. Situating the role of the teacher as critical to these efforts, teacher inquiry provides a theoretical framework from which to understand the importance of teacher-created knowledge in implementing new instructional practices. A teacher-researcher partnership may provide the support system for teacher inquiry to occur. This study investigated

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10

Betz, Jennifer. "ASSESSMENT PRACTICES INELEMENTARY VISUAL ART CLASSROOMS." Doctoral diss., University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/2625.

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The purpose of this research study was to investigate the attitudes and usages of assessment methods by elementary visual art teachers in two southeastern school districts. Data consisted of responses to a mailed survey instrument that included relevant demographic information pertaining to respondent’s educational preparation experiences, tabulation of classroom activities, assessment usage, and a construct set of questions which addressed an attitudinal scale about the effectiveness of evaluation and measurement within their visual art classrooms. The primary focus of attitudinal orientation

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11

Blackwelder, Sara K. "Syncretism in contemporary pagan purification practices." Honors in the Major Thesis, University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/1370.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Sciences<br>Anthropology

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12

Resch, Peter Martin. "Mobile Marketing and the Physician in Private Practice – An exploratory Study with Gynecologists in Germany." Doctoral thesis, Universitat Ramon Llull, 2013. http://hdl.handle.net/10803/119690.

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La ràpida i forta penetració de les tecnologies de la comunicació mòbil als mercats mundials presenta al marketing mòbil amb una forta influència en l'activitat empresarial i en la conducta del consumidor, tant a nivell nacional com a global. Mentre que la recerca acadèmica s'ha centrat a estudiar indústries específiques en el context del marketing mòbil, aquest estudi es centra en un grup professional molt concret: els metges en consulta privada. A la primera part d'aquesta recerca es desenvolupen els conceptes claus relacionats amb el marketing mòbil a l'àrea mèdica. L'estudi dut a terme

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13

Blackwelder, Reid B. "Practical Approach to CAM." Digital Commons @ East Tennessee State University, 2005. https://dc.etsu.edu/etsu-works/6992.

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Blackwelder, Reid B. "A Practical Introduction to CAM." Digital Commons @ East Tennessee State University, 2005. https://dc.etsu.edu/etsu-works/6961.

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15

Erwin, Lisa Ann. "Women's leadership practices in student government /." Search for this dissertation online, 2005. http://wwwlib.umi.com/cr/ksu/main.

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16

Torres, Linda Lee. "Alternative healing practices in rural Puerto Rico." Honors in the Major Thesis, University of Central Florida, 1992. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/101.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Arts and Sciences<br>Anthropology

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17

Perez, Elvis. "College students' attitudes towards green hotel practices." Honors in the Major Thesis, University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/899.

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This research was conducted to discover college students' attitude towards green hotel practices and will be helpful to the hospitality industry to help focus their marketing efforts Based on the survey correlations between variables it appears that the people who use green practices at home are more aware of green practices when staying at a hotels. Implementing green practices into hotels will help the environment and also create a positive brand image and loyalty from guests. The movement of "Green" benefits everyone: the employer, the employees, and the guests.<br>B.A.<br>Bachelors<br>Rose

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18

St, John Kate. "Practice Makes Practice : 10,000 Hours Later and a Great Deal Wiser." Master's thesis, Temple University Libraries, 2019. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/542192.

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Theater<br>M.F.A.<br>This paper is a in depth review of a designer’s process over the course of three years of graduate school, culminating in a scenic design for Side Show. A narrative account of a design from early stages through final evaluation, this essay hardly resembles a thesis paper at all. With Side Show as a framework through which the author traces improvement in craft skills, design thinking, and critical evaluation, she offers supporting evidence in the form of drawings, draftings, models, and research. In addition to these relevant design materials, the designer presents proofs

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19

Corkery, Debra L. "Developmental practices for effective teacher evaluation /." free to MU campus, to others for purchase, 1999. http://wwwlib.umi.com/cr/mo/fullcit?p9962515.

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20

Kim, Tae-youn. "Trends of selected construction industry practices /." Digital version, 2001. http://wwwlib.umi.com/cr/utexas/fullcit?p3008368.

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21

Stuart, Greg. "A percussionist's practice." Diss., [La Jolla, Calif.] : University of California, San Diego, 2009. http://wwwlib.umi.com/cr/ucsd/fullcit?p3355798.

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Thesis (D.M.A.)--University of California, San Diego, 2009.<br>Title from first page of PDF file (viewed July 1, 2009). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references: P. 125-129.

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22

Cummings, Nancy. "INSTRUCTIONAL PRACTICES IN ATHLETIC TRAINING EDUCATION PROGRAMS: 'WHAT." Doctoral diss., University of Central Florida, 2004. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3279.

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This study sought to understand effective and ineffective instructional practices in clinical settings and to identify problem-solving strategies used by students and instructors. Three research questions were addressed: where in the undergraduate athletic training education program do students learn, or fail to learn, particular skills; "what instructional methods are of most worth" in teaching these skills, as perceived by the students; and what are the problem-solving strategies used by novice, experienced non-expert, and expert athletic trainers when confronted with novel situations. The s

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23

McDonald, Michael L. "Teaching microcomputer software applications (electronic spreadsheets) : guided practice vs. independent practice /." free to MU campus, to others for purchase, 1997. http://wwwlib.umi.com/cr/mo/fullcit?p9841173.

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24

Allison, Robert W. "Transcultural awareness in nursing practice." Honors in the Major Thesis, University of Central Florida, 1998. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/18.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Health and Public Affairs<br>Nursing

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25

Dufek, Jaroslav. "CRM jako softwarová služba v cloudu." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-124681.

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This diploma thesis deals with information systems for Customer Relationship Management (CRM) and its combination with one of the main recent information technology trends -- Cloud Computing. CRM systems represent fundamental company software. Thanks to Cloud Computing ideas CRM is available now via communication networks as a service with all its relevant benefits and risks. The goal of this thesis is to evaluate CRM provided as a software service, to compare a traditional deployment of CRM as on-premise software with Software-as-a-Service (SaaS), to identify its advantages and disadvantages

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Gulino, Joseph A. "Middle school programmatic practices and student satisfaction /." free to MU campus, to others for purchase, 1997. http://wwwlib.umi.com/cr/mo/fullcit?p9841296.

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27

Lawson, Deborah A. "Prostate cancer screening practices of Missouri physicians /." free to MU campus, to others for purchase, 1998. http://wwwlib.umi.com/cr/mo/fullcit?p9901254.

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28

Shoyer, Beth G. "Psychotherapist self-care : beliefs, practices, and outcomes /." free to MU campus, to others for purchase, 1998. http://wwwlib.umi.com/cr/mo/fullcit?p9901280.

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29

Luckow, Debra. "Parenting practices and psychological distress in adolescents." [Montréal] : Université de Montréal, 2002. http://wwwlib.umi.com/cr/umontreal/fullcit?pNQ75898.

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Thèse (Ph. D.)--Université de Montréal, 2002.<br>"NQ-75898." "Thèse présentée à la faculté des études supérieures en vue de l'obtention du grade de Ph. D. en psychologie - recherche et intervention." Version électronique également disponible sur Internet.

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Yagnik, Arpan Shailesh. "Knowledge (K), Attitude (A), and Practice (P) of Women and Men about Menstruation and Menstrual Practices in Ahmedabad, India: Implications for Health Communication Campaigns and Interventions." Bowling Green State University / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=bgsu1430829910.

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31

Morrow, Tommy Kirk. "Effects of selected practices on project cost performances /." Digital version accessible at:, 1998. http://wwwlib.umi.com/cr/utexas/main.

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32

Vazquez, Maria. "Inclusionary Practices: Impact of Administrators' Beliefs on Placement Decisions." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3275.

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School leaders are charged with responding to the challenges presented by the Individuals with Disabilities Education Act and the education of students with disabilities in the least restrictive environment. The idea of least restrictive environment moves schools from educating students with disabilities in special education to regular education classrooms, from special education schools to neighborhood schools. Providing inclusive settings poses many obstacles and challenges to school based administrators and in their capacity school leaders can either alleviate or generate barriers for the p

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33

Quelly, Susan. "Perceptions Influencing School Nurse Practices to Prevent Childhood Obesity." Doctoral diss., University of Central Florida, 2012. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5446.

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Approximately one-third of children in the United States are overweight or obese with increased risks for numerous physical and psychosocial comorbidities. Schools are ideal environments to address this serious health crisis and school nurses are uniquely positioned qualified healthcare providers to actively participate in childhood obesity prevention (COP). A review of the literature provided findings to identify a gap in the knowledge regarding the association between school nurse COP perceptions and practices. A modified theoretical framework based on Bandura's health promotion by social

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Kuzniar, Kimberly. "Religious practices and spiritual beliefs of incarcerated sex offenders." Honors in the Major Thesis, University of Central Florida, 2001. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/231.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Arts and Sciences<br>Psychology

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35

Vann, Kathryn L. "The duplicity of practice /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 2001. http://wwwlib.umi.com/cr/ucsd/fullcit?p3013692.

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36

Bryant, Lastarra Latoia. "Exploring Fifth Grade Teachers' Perceptions of Math Instructional Practices." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6881.

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Even though a school in Southern Virginia had been utilizing a variety of manipulatives, calculators, and computers to transition students through the concrete-representational-abstract (CRA) sequence; students did not meet the state proficiency requirement on the standardized math assessment. A qualitative descriptive case study design, grounded in Bruner's learning theory on the modes of representation, was utilized to explore fifth-grade teachers' perceptions of their math instructional practices. The central question was about 5th-grade teachers' perceptions of utilizing a wide variety of

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37

Pennisi, Sarah-Jean Barrett Jeffrey Edward McCrone Sharon. "Making improving practice part of teachers' practice in the context of teaching geometry." Normal, Ill. : Illinois State University, 2004. http://wwwlib.umi.com/cr/ilstu/fullcit?p3128286.

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Thesis (Ph. D.)--Illinois State University, 2004.<br>Title from title page screen, viewed Jan. 11, 2005. Dissertation Committee: Jeffrey Barrett, Sharon McCrone (co-chairs), Saad El-Zanati. Includes bibliographical references (leaves 192-204) and abstract. Also available in print.

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38

Muller, Bryan J. "GUIDED IMAGERY AND MUSIC: A SURVEY OF CURRENT PRACTICES." Diss., Temple University Libraries, 2010. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/95526.

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Music Therapy<br>Ph.D.<br>The purpose of this study was to solicit information from Fellows of the Association for Music and Imagery concerning their use of the method known as Guided Imagery and Music (GIM). Modifications to the individual and group forms of GIM that were created by Helen Bonny in the 1970s have been reported in the literature over the past 30 years, but the prevalence of these practices is unknown. Based on distinctions provided by Bruscia (2002a), an anonymous electronic survey was designed to gather data on the extent to which original and modified forms of GIM found in th

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39

Eichler, Elizabeth Ann. "Public Attitudes, Knowledge and Practices on West Nile Virus." Master's thesis, Temple University Libraries, 2011. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/164048.

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Public Health<br>M.S.<br>Objective: To develop an original survey on public attitudes, knowledge and practices on West Nile Virus (WNV), mosquitoes, and pesticides. We sought to gain insight on what personal protective behaviors (PPBs) are used by the public and whether the public is supportive of pesticide use in combating the threat of WNV. An effective WNV control program must take into account the public's attitudes regarding PPBs and what would influence their use of PPBs. The survey findings will be used to develop a new educational plan for the West Nile Virus Surveillance and Control P

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Adeyemi, Cheryl Moremi Presmeg Norma C. "Semiotic chaining preservice teacher beliefs and instructional practices /." Normal, Ill. Illinois State University, 2004. http://wwwlib.umi.com/cr/ilstu/fullcit?p3172873.

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Thesis (Ph. D.)--Illinois State University, 2004.<br>Title from title page screen, viewed November 17, 2005. Dissertation Committee: Norma C. Presmeg (chair), Cynthia W. Langrall, Edward S. Mooney. Includes bibliographical references (leaves 289-301) and abstract. Also available in print.

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Balder, Sara Rose. "Language, heterosexism, and identity: Normative Chilean discursive practices." Diss., Connect to online resource, 2005. http://wwwlib.umi.com/cr/colorado/fullcit?p1425769.

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Hedgpeth, Pamela S. "Professional development practices for developing principal instructional leadership /." free to MU campus, to others for purchase, 2000. http://wwwlib.umi.com/cr/mo/fullcit?p9988668.

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43

Lee, Sang-hoon. "Discriminant function analysis for categorization of best practices." Access restricted to users with UT Austin EID Full text (PDF) from UMI/Dissertation Abstracts International, 2001. http://wwwlib.umi.com/cr/utexas/fullcit?p3037515.

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Bollow, Forrest Eugene. "Superintendent evaluation practices in the State of Missouri." free to MU campus, to others for purchase free online, 2002. http://wwwlib.umi.com/cr/mo/preview?3052147.

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Cuffel, Terry. "LINKING PLACE VALUE CONCEPTS WITH COMPUTATIONAL PRACTICES IN THIRD GRADE." Master's thesis, University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3374.

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In an attempt to examine student understanding of place value with third graders, I conducted action research with a small group of girls to determine if my use of instructional strategies would encourage the development of conceptual understanding of place value. Strategies that have been found to encourage conceptual development of place value, such as use of the candy factory, were incorporated into my instruction. Instructional strategies were adjusted as the study progressed to meet the needs of the students and the development of their understanding of place value. Student explanations o

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46

Duncan, Brean. "NATIVE FIRE REGIME AS A REFERENCE FOR ESTABLISHING MANAGEMENT PRACTICES." Doctoral diss., University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4058.

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Our understanding of natural fire regimes in human-dominated landscapes is limited. Fire regimes operating in the pyrogenic ecosystems of Florida have been altered by fire suppression and fuel fragmentation. This is especially true of North Merritt Island, Florida, where human impacts have led to an incomplete knowledge of current fire regimes. We know that growing season fires frequently occurred within general return intervals and that many native terrestrial species require fire to remain viable. A 20-year plus period of fire suppression caused structural and compositional changes to vegeta

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Davis, Mary Amber. "Best practices : nursing care as infection prevention for icp monitoring." Honors in the Major Thesis, University of Central Florida, 2009. http://digital.library.ucf.edu/cdm/ref/collection/ETH/id/1250.

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This item is only available in print in the UCF Libraries. If this is your Honors Thesis, you can help us make it available online for use by researchers around the world by following the instructions on the distribution consent form at http://library.ucf.edu/Systems/DigitalInitiatives/DigitalCollections/InternetDistributionConsentAgreementForm.pdf You may also contact the project coordinator, Kerri Bottorff, at kerri.bottorff@ucf.edu for more information.<br>Bachelors<br>Nursing<br>Nursing

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48

Decker, Bonnie Rae. "The Participation of Occupational Therapy Faculty in Clinical Practice." Doctoral diss., University of Central Florida, 2005. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3814.

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The purpose of this research study was to examine the current use of clinical practice by full-time occupational therapy faculty members. Clinical practice, including faculty clinical practice and moonlighting were addressed. The seven research questions addressed were: (a) the perceived benefits of clinical practice as identified by occupational therapy faculty members; (b) the perceived barriers to clinical practice as identified by occupational therapy faculty; (c) if perceived benefits and barriers of clinical practice as identified by occupational therapy faculty differ as a function of t

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Akin, Mergin. "Exploring Theology and Practice in Islamic Parenting." Master's thesis, University of Central Florida, 2012. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5094.

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The purpose of this study is to explore Muslims' parenting styles and determine how factors such as religion, education, income, physical and verbal punishment experienced as a child, and the perception of Islamic childrearing influence their parenting styles. The research focuses on the main tenets of parenting in the Islamic tradition such as fatherhood, motherhood, children's and parent's rights and responsibilities, discipline methods, and physical punishment. The study also informs the role of marriage in Islam and the adopted concepts and theories of Western sociological literature. Fin

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50

Baldwin-Rana, Brandi Michelle. "Confirming and Disconfirming Communication Practices of Teachers in Urban Classrooms." Diss., Temple University Libraries, 2015. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/332297.

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Urban Education<br>Ph.D.<br>Interpersonal communication practices of teachers have been recognized as having a significant impact on the relational dynamics between teachers and students; however, the specific interpersonal communication practices utilized by teachers of urban students are not well understood. Although teacher-student interactions have been studied for many years, the research has not focused on how confirmation and disconfirmation are perceived in urban classroom environments. Furthermore, minimal research exists regarding how perceived confirmation and disconfirmation impact

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