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Relevant bibliographies by topics / Customer relations department

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Academic literature on the topic 'Customer relations department'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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Journal articles on the topic "Customer relations department"

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Aina Kusumawati Sagual Putri, Mochammad Mirza, Ari Suseno, and Alamsyah. "STRATEGI HUMAS PERUMDAM TIRTA KERTA RAHARJA KABUPATEN TANGERANG DALAM MENANGANI KELUHAN PELANGGAN." INTERPRETASI : Communication & Public Relation 4, no. 1 (2024): 35–45. http://dx.doi.org/10.53990/interpretasi.v4i1.154.

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This research examines the public relations strategy of PERUMDAM TKR Tangerang Regency in handling customer complaints and improving service. A fast and precise strategy is needed to handle customer complaints. The purpose of this research is to find out the strategies used by PERUMDAM TKR Tangerang Regency public relations in handling customer complaints. This research uses a descriptive qualitative approach, meaning it provides a thorough and in-depth explanation of the subject matter discussed. Data shows that public relations must understand their primary role in handling customer complain

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Muslim, Muslim. "PUBLIC RELATIONS STRATEGY OF PT. QUALITAS FLAGSHIP 'Q-GOLF' IN INCREASING CUSTOMERS." JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) 6, no. 1 (2022): 115–19. http://dx.doi.org/10.33751/jhss.v6i1.5379.

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One way that companies can do to convey the value of their products is by using public relations or public relations. PT Qualitas Andalan Bersama (Q-golf) is a company that provides online golf course booking services through applications on smartphones. The number of Q-golf customers has decreased on 2018-2019. From these data, it can be concluded that the trend of existing customers has decreased which resulted in a decrease in the number of customers. Existing customers do not show loyalty to Q-golf. Q-golf has implemented a public relations strategy to be able to publicize their products w

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Fitran, Habibillah, and Mohammad Ridha. "The Importance and Role of Public Relations In The Marketing Department at Mangkuluhur ARTOTEL Suites." Jurnal Vokasi Indonesia 12, no. 2 (2024): 112. https://doi.org/10.7454/jvi.v12i2.1229.

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The purpose of writing this research is to explain the role of Public Relations in the Marketing Communication Department regarding how to improve brand image, improve marketing and advertising to be more optimal, publish various information and promotions at Mangkuluhur ARTOTEL Suites through various information media and social media, and how to respond to customer complaints, as well as obstacles that occur in hotels related to various customer complaints and poor communication by several individuals within the hotel employees are also accompanied by appropriate solutions. To complete this

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Novitasari, Alivia Agiesta, and Wan Yuliyanti. "Sistem Informasi Pengaduan Gangguan PDAM Tanah Laut Berbasis Web." Jurnal Sains dan Informatika 5, no. 1 (2019): 59–68. http://dx.doi.org/10.34128/jsi.v5i1.164.

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Tanah Laut Regional Water Supply Company (PDAM) is engaged in the management and sales of drinking water services with about 7,848 customers which spread throughout Tanah Laut Regency. Complaints of interference carried out by the customer manually to the customer relations department by coming directly to the office of the Tanah Laut PDAM which will then be distributed to the technical and distribution transmission. Based on these problems, a web-based PDAM Tanah Laut PDAM complaint information system is built that can make it easier for customers to make complaints of disturbances and to mak

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Bariu, Michael, Winnie Ndeta, and Shadrach Mwanthi. "The Influence of Twitter and Facebook on Public Relations Strategy in Universities: A Case Study of St Paul’s University." African Multidisciplinary Journal of Research 1, no. 1 (2024): 96–111. https://doi.org/10.71064/spu.amjr.1.1.262.

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The main aim of this study was to determine how the use of Twitter and Facebook has influenced how universities develop and carry out their Public Relations strategy. A case study was conducted at St Paul’s University in order to acquire the necessary data from sources that had insight into how the university carried out it social media strategy. Public Relations activities such as image and brand positioning, customer relations, employee relations, marketing and advertising on Facebook and Twitter were analyzed in order to ascertain the Public Relations strategy of the university. The Technol

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ERDEM, Baris, Ipek BIRKON, and Necmiye Nida OZGEN. "Content Analysis of Job Advertisements Given on Internet for Customer Relations Department in Hotel Businesses." Current Perspectives in Social Sciences 27, no. 1 (2023): 24–33. http://dx.doi.org/10.5152/jssi.2023.22391.

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Turchetti, Simone. "A Most Active Customer." Historical Studies in the Natural Sciences 44, no. 5 (2014): 470–502. http://dx.doi.org/10.1525/hsns.2014.44.5.470.

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After World War II had ended, Italy, not unlike other developed countries, held the ambition to establish an atomic energy program. The Peace Treaty of 1947 forbade its administration from seeking to acquire atomic weaponry, but in 1952 a national research committee was set up to explore the peaceful uses of atomic energy, in particular with regard to building nuclear reactors. One of the committee’s goals was to use nuclear power to make the country less reliant on foreign energy provisions. Yet, this paper reveals that the atomic energy project resulted in actually increasing Italy’s depende

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Abimbola, Adegbola Eunice, Binuyo Adekunle Oluwole, and Afolabi Gabriel Kolawole. "Effect of Integrated Marketing Communications on Customer Satisfaction of Selected Private Universities in South-West Nigeria." International Journal of Marketing Studies 12, no. 2 (2020): 78. http://dx.doi.org/10.5539/ijms.v12n2p78.

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Integrated Marketing Communications (IMCs) is critical to the performance of an organisation. However, many of the previous studies have focussed on manufacturing firms with very few targeted at private universities. Moreover, empirical evidence revealed that private universities have not been able to effectively deploy IMCs to enhance their performance and have been confronted with the challenge of poor customer satisfaction. The study investigated the effect of IMCs on customer satisfaction of selected private universities in South-West Nigeria. The study adopted cross-sectional survey resea

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Valmohammadi, Changiz, and Javad Sofiyabadi. "Modeling cause and effect relationships of strategy map using fuzzy DEMATEL and fourth generation of balanced scorecard." Benchmarking: An International Journal 22, no. 6 (2015): 1175–91. http://dx.doi.org/10.1108/bij-09-2014-0086.

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Purpose – The purpose of this paper is to develop the strategy map (SM) of an Iranian automotive industry and the causal and effects relations of the SM’s variables though fourth generation of balanced scorecard (BSC) and fuzzy DEMATEL (decision-making trial and evaluation laboratory) technique. Design/methodology/approach – This research has employed a fuzzy DEMATEL approach in order to find cause and effect relations. At first step, CSFs in Company A’s SM were determined. Then four experts’ views of Company A’s strategic planning department were gathered and calculated by fuzzy set theory. F

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Ledimo, Ophillia. "An Exploratory Study Of Factors Influencing Organisational Justice Among Government Employees." Journal of Applied Business Research (JABR) 31, no. 4 (2015): 1549. http://dx.doi.org/10.19030/jabr.v31i4.9336.

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Organisational justice has become prominent within the leadership literature as an underlying and important aspect of governance. This study set out to examine factors influencing employees organisational justice perceptions in a South African government department. The perceptions of the 289 participants were investigated by using the Organisational Justice Measurement Instrument (OJMI) as a measure of organisational justice. Descriptive statistics of the sample and factor analysis were conducted to analyse the data and to determine the factors that contributed to the perceptions of organisat

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Dissertations / Theses on the topic "Customer relations department"

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Piwonski, Lynn K. "Causes of absenteeism within the customer relations department of the Oneida Tribe." Online version, 1999. http://www.uwstout.edu/lib/thesis/1999/1999piwonskil.pdf.

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Xu, Ming. "Exploring emotional branding and online brand community by a case study of American Starbucks for Chinese." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2569255.

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Arkhypova, Anna, and Анна Юріївна Архипова. "Process and information management in supply chain." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50487.

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1. Quality management system – Requirements, OAO "ВНИИС" ed. Moscow: 2015. 2. The Process Aproach in ISO 9001:2015, International Organization for Standardization ed. Vernier, Geneva, Switzerland.<br>Supply chain management is the combination of different processes of supply, production and distribution in order to manage the flow of goods and service and transformation raw materials into final product. The main objectives of supply chain management are minimizing costs, decreasing fulfillment time, improving the quality of products, increasing flexibility, diversity and the reaction. Moreove

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Booi, Mlungisi Wellington. "Performance management of health professionals : an evaluation research study of health services in the subdistrict of Buffalo City in the Provincial Department of Health in the Eastern Cape." Thesis, Rhodes University, 2015. http://hdl.handle.net/10962/d1020017.

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Integrative Summary In 1997 the Minister of Public Service and Administration of South Africa, Zola Skweyiya, introduced the White Paper on Transforming Public Service Delivery(Department of Public Service and Administration(DPSA,1997: 1). It was premised on what was called Batho Pele (DPSA, 1997: 9), giving effect to Section 197 of the Constitution, Act 108 of 1996 as amended. A linkage to performance management can be found from the assertion made in the White Paper that in future the Batho Pele would form the basis of any assessment of the performance of individual staff and that would cont

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Ung, Rowena A. "Customers values and attitudes of teenagers in relation to dieting." Thesis, University of Macau, 1998. http://umaclib3.umac.mo/record=b1636780.

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Buthelezi, Jabulani Khulikani Ancon. "Implementation of customer care at the Casualty Department of Edenvale Regional Hospital in Gauteng Province." Diss., 2017. http://hdl.handle.net/10500/22992.

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The study aimed to investigate the implementation of customer care at the Casualty Department of Edenvale Regional Hospital in Gauteng Province. The research was conducted using a qualitative case study approach, which sought to gain deeper understanding of the impact of customer care in the hospital’s Casualty Department from the employees’ point of view. Data was collected from 16 purposively selected respondents using semi-structured interviews and document analyses were interpreted by the researcher to give voice and meaning to the assessment topic. Data was analysed using the Conten

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Sukram, Praversh Jeebodh. "Customer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration." Thesis, 2002. http://hdl.handle.net/10413/3274.

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This study examines customer care at University of Natal, Pietermaritzburg (UNP). It investigates the quality of service received by students, from support departments, during registration. Data was collected via a simple random sample within the three libraries (Main, Law and Life Sciences) on campus. This ensured that students from the different faculties had an equal probability of being part of the survey, providing a true representation of the campus population. The research instrument was a questionnaire, 300 of which were administered to establish the attitude and helpfulness of staff f

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Wei-ting and 高薇婷. "A Study of the Relationship Between Relational Bonds,Service Quality and Service Loyalty in Department Stores--Customer Perception with Taipei as an example." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/36067652888783536045.

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碩士<br>育達商業技術學院<br>企業管理所<br>94<br>Because department stores stand in great numbers, and facing the competition among the same trade, supermarket, retail and convenience stores thorough spread all over the streets and lanes,According to Reichheld & Sasser ( 1990 ) work if business can reduce betraying rate of 5% of the customer, can improve by 25% to 85% of the profits, so it can bring long-term interests to enterprises to improve loyalty. This research purpose when department stores adopt relational bonds and through interference of the service quality , whether influence service loyalty and

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Books on the topic "Customer relations department"

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Jack, Mackey, and National Press Publications, eds. How to deliver extraordinary customer service: Customer service : an attitude not a department. National Press Publications, 1992.

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Hoekstra, Susan J. The service journey: Developing and implementing a service strategy that works for you, your business, department, or organization. Aventine Press, 2009.

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United States. Department of Education. A manager's guide for action planning: Customer service team 2. U.S. Dept. of Education, 2000.

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Office, National Audit. Department for Work and Pensions: Communicating with customers : report. TSO, 2009.

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Office, National Audit. Department for Work and Pensions: Communicating with customers : report. TSO, 2009.

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Office, National Audit. Department for Work and Pensions: Communicating with customers : report. TSO, 2009.

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United States. Department of Education. A manager's guide for action planning: Instructor's guide : customer service team 2. U.S. Dept. of Education, 2000.

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Office, National Audit. Department for Work and Pensions: Supporting carers to care. Stationery Office, 2009.

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Office, National Audit. Department for Work and Pensions: Supporting carers to care. Stationery Office, 2009.

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Office, National Audit. Department for Work and Pensions: Increasing employment rates for ethnic minorities. The Stationery Office, 2008.

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Book chapters on the topic "Customer relations department"

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Blanding, Warren. "Improving the Customer Service Department’s Public Relations." In Practical Handbook of CUSTOMER SERVICE OPERATIONS. Springer US, 1989. http://dx.doi.org/10.1007/978-1-4613-1645-9_16.

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Aydın, Burcu Pekduyurucu. "Customer Relations Management Applications in the Tourism Industry." In Advances in Electronic Government, Digital Divide, and Regional Development. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4639-1.ch026.

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In recent years, all information about customers can be shared with employees by customer relations management in tourism establishments, and accordingly, all customer expectations can be met. As a result, producing customer loyalty can be possible. Customer relations management applications in tourism establishments is crucial with regards to competing with other establishments. The most important factor for customers to be pleased with the tourism establishments and prefer the same establishment again is the qualities of front office employees who are directly in relation with customers beca

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Wang, Pengqi. "Balenciaga." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-4955-4.ch005.

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Balenciaga, a famous luxury brand, was heavily criticized and boycotted by Chinese netizens after mishandling a queue cut incident in a famous French department store in Paris, involving Chinese customers and local staff. The incident caused an uproar on Chinese social media and generated more than 20 million views on Weibo (a famous Chinese social media platform) within two days. Chinese consumers defined the incident as racial discrimination and spontaneously launched a boycott campaign against Balenciaga. This chapter will mainly focus on public opinions and official responses from all part

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Gershun, Martha, and John D. Lantos. "Ethics, Organ Markets, and Dry Ice." In Kidney to Share. Cornell University Press, 2021. http://dx.doi.org/10.7591/cornell/9781501755439.003.0016.

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This chapter argues that thr author's dry ice saga graphically illustrates one of the central problems in organ donation today. It examines why most medical centers make it harder than is needed for people to donate organs. Advocates for markets in organs talk about the power of incentives, however, what we see today, is the power of disincentives. The chapter offers a better model to treat organ donors: to treat them like financial donors. Philanthropy professionals in medical centers around the country are expert at taking care of donors, making it easy for them to give, cultivating them, an

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El Ouarrak, Meriem, Sara Aouad, Fatima Baha, Mounir Sadiq, Mohamed Radid, and Ghizlane Chemsi. "ChatID." In Teaching and Assessment in the Era of Education 5.0. IGI Global, 2024. http://dx.doi.org/10.4018/979-8-3693-3045-6.ch005.

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In the context of Education 5.0, the field of training is characterized by the emergence of digital learning. In this context, the digital learning lab (DLL) department of Mohammed VI Polytechnic University (UM6P) designs e-learning courses with the help of instructional designers who, with their expertise, create content adapted to learners and customer needs. However, their mission goes beyond simply satisfying these needs, as it also involves the need to adopt a creative approach to offer an attractive training experience. The aim of this study is to design an instructional designer's assis

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Nelson, Brian. "6. The dream machine." In Émile Zola: A Very Short Introduction. Oxford University Press, 2020. http://dx.doi.org/10.1093/actrade/9780198837565.003.0007.

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‘The dream machine’ looks at the role of the 'machine' in the writing of Zola. Many of Zola’s novels are organized round a machine (like the distilling machine in L’Assommoir) or a great central image or entity that functions like a machine (the food markets in The Belly of Paris, the coal mine in Germinal). In The Ladies’ Paradise the ‘machine’ is the department store, inspired by the Bon Marché, Paris’s first such store. A symbol of capitalism, the Second Empire, and the modern city, it is emblematic of consumer culture and contemporary changes in gender attitudes and class relations, repres

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Subramoniam, Suresh, Mohamed Tounsi, Shehzad Khalid Ghani, and K. V. Krishnankutty. "ERP and Beyond." In Handbook of Research on Enterprise Systems. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-59904-859-8.ch024.

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Enterprise-wide automation has already transformed the relations among suppliers, purchasers, producers, and customers. Conventional ERP helps only to automate individual departments. It could neither integrate its back-office benefits into the front-office, nor could it establish consistent control of all business processes. Competitive pressures and globalization stresses the need for more effective, total enterprise solutions. The world class competition, modern business environment, and the availability of the Internet are the premises which stress the need for ERP. The salient features of

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Subramoniam, Suresh, Mohamed Tounsi, Shehzad Khalid Ghani, and K. V. Krishnankutty. "ERP and Beyond." In Enterprise Information Systems. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-61692-852-0.ch811.

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Enterprise-wide automation has already transformed the relations among suppliers, purchasers, producers, and customers. Conventional ERP helps only to automate individual departments. It could neither integrate its back-office benefits into the front-office, nor could it establish consistent control of all business processes. Competitive pressures and globalization stresses the need for more effective, total enterprise solutions. The world class competition, modern business environment, and the availability of the Internet are the premises which stress the need for ERP. The salient features of

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Koval, Yana, and Alona Zahorodnia. "METHODOLOGICAL FEATURES OF BUSINESS STRATEGIC PLANNING MANAGEMENT IN THE SYSTEM OF LOGISTICS ACTIVITIES." In Transformation of the economic system in the context of information technology challenges. Publishing House “Baltija Publishing”, 2024. http://dx.doi.org/10.30525/978-9934-26-437-5-9.

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The key feature of the current development trends in the world's leading economies is their direct impact on the formation of global trends, which indirectly affect the composition, structure and specific features of the organization of economic relations both at the level of national economies and at the meta-level in general. The relevant conditions force the business sector to actively implement new systems and forms of interaction with other economic entities to ensure a flexible organizational structure of the company, whose high adaptive properties will allow to ensure the effective oper

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Kim, Diana S. "“Morally Wrecked” in British Burma, 1870s–1890s." In Empires of Vice. Princeton University Press, 2020. http://dx.doi.org/10.23943/princeton/9780691172408.003.0004.

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This chapter focuses on Burma in the 1870s. It traces a twenty-year process through which the British colonial state came to define a crisis of “moral wreckage” caused by opium and introduced an opium monopoly, while enacting an unprecedented ban on Burmese opium consumption in 1894. The chapter argues that the ideas and everyday work of on-site officials guided British Burma's reforms by constructing an official problem of “moral wreckage” that posited opium consumption as causing the ruin of 11 percent of the indigenous Burmese population. This specific narrative and number had a distinctive

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Conference papers on the topic "Customer relations department"

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DUMITRESCU, Eliza-Elena, Cristina LEOVARIDIS, and Gabriela POPESCU. "Client service departments in advertising agencies between pandemic and post-pandemic." In Strategica. Faculty of Management - SNSPA, 2023. http://dx.doi.org/10.25019/str/2023.015.

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The present work aims to identify the main features of the activity of the Client Service department in advertising agencies in Romania during the pandemic and post-pandemic period. After a theoretical presentation of the role of this department within an agency, the paper focuses on the applicative approach, consisting of two parts: a qualitative content analysis of the sites in the field to identify the potential changes that have taken place and continue to take place in advertising agencies in our country, from the beginning of the pandemic until now, with an emphasis on possible changes i

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Kreimeyer, Matthias, Ulrich Herfeld, Frank Deubzer, Cyrille Dequidt, and Udo Lindemann. "Function-Driven Product Design in Virtual Teams Through Methodical Structuring of Requirements and Components." In ASME 8th Biennial Conference on Engineering Systems Design and Analysis. ASMEDC, 2006. http://dx.doi.org/10.1115/esda2006-95380.

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Today’s development process is mainly geometry driven and executed by a component-based organization of design departments (in automotive development e.g. one department for body design, one for interior design etc.). Yet, design departments developing complex products depend more and more on support from other departments. Therefore, these component-based organizational structures are not fully adequate. The product developed in these departments is — from the customer’s point of view — a set of functions that meet his needs, requiring the incorporation of different compromises from different

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Abubakr, Ahmed Abdulraheem, and Abdullah Omar AlGhamdi. "Green Screen Application Digitalized Approach for the Environmental Management System (EMS)." In ADIPEC. SPE, 2022. http://dx.doi.org/10.2118/211099-ms.

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Abstract As part of a comprehensive investigation, this study has reviewed the companies adopting digital technologies to establish an ISO 14001 Environmental Management System (EMS). Organizations have implemented digital strategies for environmental management systems (EMS) to ensure that environmental elements are continually improved. Green Screen is a real-time Business Intelligence (BI) dashboard designed to digitalize the Environmental Management System (EMS) providing a holistic overview of the department's Environmental performance and coming to an alignment with the global trend to d

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Striegel, Serena, Benjamin Schleich, Daniel Zielinski, and Sandro Wartzack. "Automotive Premium Quality Improvement by High-End-Visualization." In ASME 2017 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/imece2017-71218.

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Volatile markets, tough customer expectations, and short product life cycles are just some of the challenges the automotive industry has to deal with. In this context, important quality features are expressed as key product characteristics (KPC). The process of defining and reviewing such KPCs concerns each department of an automobile company. This paper presents a method for an intersubjective problem understanding of inter-divisional working groups and a common product KPC’s definition. The scientific contribution lies in the field of quality assessment for the premium-segment automotive ind

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Prince, Robert E., Victor Magnus, and James W. Latham. "Lessons Learned Siting and Successfully Operating Two Large L/ILW Disposal Facilities in the U.S." In ASME 2003 9th International Conference on Radioactive Waste Management and Environmental Remediation. ASMEDC, 2003. http://dx.doi.org/10.1115/icem2003-4835.

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This paper addresses the experience, knowledge, and expertise that Duratek has acquired while performing environmental remediation at two large low-level radioactive waste (LLRW) disposal facilities in the United States. Environmental remediation and related waste disposal has been the company’s primary line of business line since it was founded in 1969. It has disposed of more than half of the low-level radioactive waste generated in the U.S. over the past thirty years, working with almost every radioactive waste generator in the country. That experience has allowed the company to develop a u

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Iovandragomir, Alina. "THE SOFTWARE APPLICATION TO SET THE INTERACTION BETWEEN THE REQUESTS AND THE TECHNICAL CHARACTERISTICS OF THE FOOTWEAR." In eLSE 2018. Carol I National Defence University Publishing House, 2018. http://dx.doi.org/10.12753/2066-026x-18-169.

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The correct identification of the consumer request for a specific type of shoe, leads to a correct and real detection of the technical characteristics for the product design. The consumer requests are mostly unclear express, sometime contradictory and in some situation do not express a real need. Because of this, it is required analyse, selection and prioritization of them. Also, the customer demands must be express in technical language, in order to be easy understood by the specialists from the design and the products departments. The design technical characteristics must be measurable becau

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Reports on the topic "Customer relations department"

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Ozano, Kim, Andrew Roby, and Jacob Tompkins. Learning Journey on Water Security: UK Water Offer. Institute of Development Studies (IDS), 2022. http://dx.doi.org/10.19088/k4d.2022.026.

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The overarching goals for the UK in relation to global water security are to; tackle and reverse growing water insecurity and its consequences caused by depletion and degradation of natural water sources; and address poor water management and increasing demand. To do this, the UK has a well-developed water ‘offer’ that together can help reach the goal of global water security. This note details some of that water offer: UK water leadership: The UK developed the concept of modern sanitation and water supply, with an early example being the Victorian Bazalgette London sewer; Ownership and regula

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