Dissertations / Theses on the topic 'Customer Service Management Practices'
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Snyman, Christine. "The customer gap between patients expectations and perceptions of service quality in optometric practices." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/18187.
Full textAl-Zaidi, Asma Nasser Mohammed. "Exploring the interrelationships among operations management practices, customer perceptions of service quality and performance of hotels." Thesis, University of Nottingham, 2012. http://eprints.nottingham.ac.uk/14495/.
Full textMaphakisa, Motaboli David. "Effectiveness of ABSA business bank's customer relationship management practices in maintaining loyalty among customers in the Eastern Cape province." Thesis, Bloemfontein: Central University of Technology, Free State, 2014. http://hdl.handle.net/11462/273.
Full textWong, Hon-chung Wilson, and 黃漢忠. "Organizational transformation of a customer service division to cope with technological change in office automation equipment." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31268341.
Full textMasset, Benjamin, and Ismail Sekkat. "Implementation of Customer Relationship Management in the Cloud : The example of SMEs through a multiple case study analysis." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-15913.
Full textFelix, Amoah. "Customer relationship management practiced by KOSAB." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1008046.
Full textEspinoza, Bartra Jose Javier. "Diseño de un sistema de gestión de servicios con base en la Norma ISO 20000-1:2018, para el area de sistemas de una entidad estatal dedicada el rubro agrario en zonas rurarles." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/656375.
Full textPoirier, Richard B. "Best practices for customer resource management (CRM)." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/RPoirier2005.pdf.
Full textGrass, Marcus. "Performance management systems in customer service." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264205.
Full textStathopoulou, Anastasia. "Service variation model in customer relationships." Thesis, City University London, 2012. http://openaccess.city.ac.uk/13516/.
Full textLeonard, Delores Leonard. "Exploring Customer Service Through Hospital Management Strategies." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3700.
Full textLarbig-Wust, Christine. "Measuring customer involvement in new service developments." Thesis, City University London, 2010. http://openaccess.city.ac.uk/1140/.
Full textGorst, Jonathan Keith. "Modelling customer satisfaction in service industries." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19707/.
Full textLanger, Michael. "Konzeption und Anwendung einer Customer-Service-Management-Architektur." [S.l.] : [s.n.], 2001. http://deposit.ddb.de/cgi-bin/dokserv?idn=962058408.
Full textNerb, Michael. "Customer-Service-Management als Basis für interorganisationales Dienstmanagement." [S.l. : s.n.], 2001. http://deposit.ddb.de/cgi-bin/dokserv?idn=962058637.
Full textMcCrory, Barbara. "Customer retention through the equal incorporation of continuous improvement (CI), culture and customer service." Thesis, Edinburgh Napier University, 2013. http://researchrepository.napier.ac.uk/Output/6439.
Full textOrtman, James Francis. "Strategies to Teach Customer Service Skills." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3408.
Full textArfmann, David. "A new lean service model : the value of customer integration into service operations." Thesis, University of Gloucestershire, 2015. http://eprints.glos.ac.uk/2927/.
Full textParaman, Pradeep [Verfasser]. "Service Guarantee prospect in signalling Service Quality towards Customer Loyalty / Pradeep Paraman." München : GRIN Verlag, 2020. http://d-nb.info/1220832995/34.
Full textSingh, Jyothsna A. "Customer expectations of employee emotional labour in service relationships." Thesis, University of Gloucestershire, 2017. http://eprints.glos.ac.uk/5715/.
Full textSimmons, Robert Lee. "The Relationship Between Customer Relationship Management Usage, Customer Satisfaction, and Revenue." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1451.
Full textAnvar, Meysam Maleki. "Supply chain integration model: practices and customer values." Doctoral thesis, Faculdade de Ciências e Tecnologia, 2013. http://hdl.handle.net/10362/10688.
Full textChan, Ho-kuen, and 陳浩權. "Customer service and shopping centre management in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B4440038X.
Full textChakravorti, Samit. "Customer relationship management : a content analysis of issues and best practices." FIU Digital Commons, 2006. http://digitalcommons.fiu.edu/etd/2103.
Full textMeyer, Warren Carlo. "Investigating customer service excellence at Lakeside Spar." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1016.
Full textTrncic, Fazileta, Mariam Daher, and Vanessa Nacional. "Internal problems of changing customer service systems." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-11108.
Full textAthanassopoulou, Pinelopi. "Developer - customer communication in successful new service development." Thesis, City University London, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.390938.
Full textPardede, Erna K. (Erna Kertasasmita). "Service bulletin inventory management and modeling for aerospace parts in customer service organization." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/81011.
Full textLam, Hoang Chau, and Qiuyun Li. "Does electronic customer relationship management affect customer satisfaction and trust?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24655.
Full textElliott, Grant Stephen. "Improving customer service contact root-cause analysis." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/50095.
Full textLuostarinen, L. (Lauri). "Service provider’s understanding of their customer churn:executive’s assumptions compared to results from customer data analysis." Master's thesis, University of Oulu, 2018. http://urn.fi/URN:NBN:fi:oulu-201811283126.
Full textRobinson, Stewart Leslie. "Service quality in the management of simulation projects." Thesis, Lancaster University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266667.
Full textSchilkrut, Ariel Z. (Ariel Zalman) 1967. "Managing customer relationship channels through pricing and service quality." Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/8771.
Full textSchoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." University of Sydney. Australian Graduate School of Management, 2003. http://hdl.handle.net/2123/580.
Full textHarper, Dean 1967. "Logistics and inventory management for supporting the customer service function." Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/9983.
Full textSchoen, Andre. "Service Delivery Management: A Process for Proactively Ensuring Customer Satisfaction." Thesis, The University of Sydney, 2002. http://hdl.handle.net/2123/580.
Full textSchoen, Andre. "Service delivery management a process for proactively ensuring customer satisfaction /." Connect to full text, 2002. http://hdl.handle.net/2123/580.
Full textSchöfer, Klaus [Verfasser]. "Customer Evaluations of Service Failure and Recovery Encounters / Klaus Schöfer." Hamburg : Diplom.de, 2003. http://d-nb.info/1117600645/34.
Full textSchmidt, Maxie. "Zufriedenheitsorientierte Steuerung des Customer Care Management von Customer Care Partnern mittels Zufriedenheits-Service Level Standards /." Wiesbaden : Dt. Univ.-Verl, 2008. http://dx.doi.org/10.1007/978-3-8349-9641-1.
Full textSchmidt, Maxie. "Zufriedenheitsorientierte Steuerung des customer care : Management von Customer-care-Partnern mittels Zufriedenheits-Service Level Standards /." Wiesbaden : Dt. Univ.-Verl, 2007. http://d-nb.info/98546691X/04.
Full textSkelton, Orlando. "Exploring Knowledge Management Practices in Service-Based Small Business Enterprises." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/272.
Full textTerry, Siera Santos. "Sales to Service: How businesses can incorporate service attributes to drive customer retention." Kent State University / OhioLINK, 2020. http://rave.ohiolink.edu/etdc/view?acc_num=kent1586985932615731.
Full textSun, Chi Wan. "Measuring customer service quality in Macau's mobile phone industry." Thesis, University of Macau, 2007. http://umaclib3.umac.mo/record=b1677147.
Full textPienaar, Wiloma. "Guidelines for transforming a service organisation to a customer relationship management enterprise." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53444.
Full textSchmidt, Danilo Marcello [Verfasser]. "Increasing Customer Acceptance in Planning Product-Service Systems / Danilo Marcello Schmidt." München : Verlag Dr. Hut, 2017. http://d-nb.info/1140978349/34.
Full textKomanyane, Kelebogile. "Knowledge management practices in the public sector in Botswana." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_6177_1322810593.
Full textHsu, Mindy H. (Mindy Hsin-Min). "Improving customer service level through centralized supply flexibility." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/37127.
Full textXaluva, Bongiwe Lumka. "Improving customer retention at a selected medical fund through internal service quality and customer relationship management." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1008118.
Full textCheng, Chu-Yin, and 鄭筑尹. "The Relationships between Human Resource Management Practices, Service Quality, and Customer Outcomes in the Service Organizations." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/78758635467574776970.
Full textChu, I.-Wen, and 邾亦文. "Using Customer Relationship Management Practice to Provide Knowledge Service and Build Customer Loyalty." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/37452221613698887488.
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