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Journal articles on the topic 'Digital Journey'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Brotherton, Hope. "A digital journey." British Journal of Healthcare Management 25, no. 4 (2019): 1. http://dx.doi.org/10.12968/bjhc.2019.0037.

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Edwards, Donna. "A Digital Journey." Manufacturing Management 2021-2022, no. 12-1 (2022): 18–20. http://dx.doi.org/10.12968/s2514-9768(22)90281-9.

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Kriegel, Johannes. "Digitale Transformation: Soziale Innovation durch Digital Patient Journey." Klinik Einkauf 05, no. 02 (2023): 20–23. http://dx.doi.org/10.1055/s-0043-1768418.

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Durch den Einsatz immer leistungsfähigerer digitaler Technologien werden auch veränderte soziale Praktiken bedingt, nicht nur der Health Professionals, sondern auch der Patienten. In diesem Zusammenhang kommt der Digital Patient Journey eine besondere Bedeutung im Rahmen der Krankenhausversorgung und Ausgestaltung der Patientenkarrieren zu.

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Hernández, Cristian. "Digital Journey - Arquitecturas Innovadoras." Revista Abierta de Informática Aplicada 1 (September 29, 2017): 25–28. http://dx.doi.org/10.59471/raia201765.

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En los últimos años las aplicaciones web y móviles han redefinido la experiencia diaria de los usuarios y la interacción de los mismos con la información. Este cambio significa un reenfoque, pasando a ser el usuario el centro del ecosistema tecnológico, dejando atrás el modelo del mismo en activa búsqueda de la información.

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Momeni, Beheshte, Mario Rapaccini, and Miia Martinsuo. "Manufacturers managing complexity during the digital servitization journey." Journal of Manufacturing Technology Management 35, no. 9 (2024): 51–72. http://dx.doi.org/10.1108/jmtm-07-2023-0275.

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PurposeManufacturers face various challenges and risks during their digital servitization (DS), due to the complexity caused by introducing breakthrough technologies, increasingly complex product-service solutions and new stakeholders in the business network. The process necessitates the implementation of various changes that usually happen over a long period of time. Using complexity management as a theoretical lens, this paper delves into manufacturers’ DS journeys and explores how manufacturers manage the associated complexities.Design/methodology/approachThis paper investigates the DS jour

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Erh, Joey. "Singapore�s Digital Transformation Journey." Southeast Asian Economies 40, no. 1 (2023): 4–31. http://dx.doi.org/10.1355/ae40-1b.

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Rodríguez Mendaro, Maria Laura. "The Uruguayan Digital Data Journey." Patterns 1, no. 3 (2020): 100047. http://dx.doi.org/10.1016/j.patter.2020.100047.

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Dr., Biland Sadek. "Corporate Transformation Orchestration (CTxo): Prescriptive Literature the Non-Digital-Native Companies Need Throughout Their Transformation Journey." Journal of Economics, Finance And Management Studies 07, no. 05 (2024): 2597–622. https://doi.org/10.5281/zenodo.11202654.

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In response to disruptions, non-digital-native companies embark on corporate transformation journeys. Research done indicate that most companies fail to survive such journeys. So, why success varies among companies, potentially costing the global economy trillions of dollars? My hypothesis is that those who orchestrate the three components of a corporate transformation (Business model transformation, Digital enabled transformation, and Organizational transformation) are more successful in their transformation journey compared to companies who don’t. By conducting a case study research of

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Chang, Shanton, and Catherine Gomes. "Digital Journeys: A Perspective on Understanding the Digital Experiences of International Students." Journal of International Students 7, no. 2 (2017): 347–466. http://dx.doi.org/10.32674/jis.v7i2.385.

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The authors in this conceptual paper draw on the literature on information seeking behavior, social media use, and international student experiences to propose Digital Journeys as a framework which helps us understand the online behavior of international students. Here we theorize that the Digital Journey is the transition that individuals make online from relying on one digital bundle of information sources to a new bundle. This “new” digital bundle possibly can base in the new host country or internationally. We furthermore suggest that Digital Journeys is not only an under investigated phen

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Stone, Gayle. "Digital Natives – The Journey Begins: Digital Technologies Action Research." Science Journal of Education 8, no. 1 (2020): 1. http://dx.doi.org/10.11648/j.sjedu.20200801.11.

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Katkov, Serhii. "Implementation of Customer Journey Mapping in Digital Business Development." International Journal of Science and Research (IJSR) 14, no. 3 (2025): 1125–29. https://doi.org/10.21275/ms25319084103.

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12

Pradhan, Dheeraj Kumar. "Digital Banking – Journey of a Nation." Management Accountant Journal 54, no. 1 (2019): 26. http://dx.doi.org/10.33516/maj.v54i1.26-31p.

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Gonçalves, Rui, Renato Lopes Da Costa, Álvaro Dias, Leandro Ferreira Pereira, and Catarina Araújo. "Artificial Intelligence in Digital Customer Journey." International Journal of Electronic Customer Relationship Management 13, no. 1 (2022): 1. http://dx.doi.org/10.1504/ijecrm.2022.10047044.

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Fahed, Andrea. "A Digital Journey to Social Change." Childhood Education 96, no. 2 (2020): 72–77. http://dx.doi.org/10.1080/00094056.2020.1733911.

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15

Vear, Craig. "Gesamtkompositionand the digital opera:A Sentimental Journey." International Journal of Performance Arts and Digital Media 12, no. 1 (2016): 61–81. http://dx.doi.org/10.1080/14794713.2015.1121711.

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16

Forman, Carin. "A look inside Discovery's digital journey." Journal of Digital Asset Management 2, no. 2 (2006): 94–102. http://dx.doi.org/10.1057/palgrave.dam.3640079.

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17

Yang, Na Yeong, Younghwan Pan, and Chaemoon Yoo. "Proposal of Digital Carbon Journey Map." Korean Society of Culture and Convergence 45, no. 5 (2023): 985–95. http://dx.doi.org/10.33645/cnc.2023.05.45.05.985.

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The Korean government and companies are adopting a digital-based approach to achieve carbon neutrality by transforming their industrial structure (i.e. digital transformation). However, as the demand for contactless online services increases, so does the level of network and data usage, leading to a rapid rise in overall carbon emissions within the service environment. To mitigate these emissions, it is essential to incorporate an environmental perspective into the service provision environment. Given the limited amount of existing scholarly research on the environmental impacts of service imp

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Andersson, Svante, Ulf Aagerup, Lisa Svensson, and Sanna Eriksson. "Challenges and opportunities in the digitalization of the B2B customer journey." Journal of Business & Industrial Marketing 39, no. 13 (2024): 160–74. http://dx.doi.org/10.1108/jbim-12-2023-0714.

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Purpose This study aims to explore challenges and opportunities in the digitalization of the business-to-business (B2B) customer journey in different buying situations. It also investigates where in the customer journey digital marketing is most efficient. Design/methodology/approach This research adopts a single case study approach to examine a B2B company that implemented digitalization in its customer journey in different buying situations. Data were collected through semistructured interviews, complemented by internal documents and information from the company’s website and social media, t

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Sedgewick, J. "From Digital Imaging to the Publisher: Navigating the Digital Journey." Microscopy and Microanalysis 7, S2 (2001): 844–45. http://dx.doi.org/10.1017/s1431927600030294.

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With the increased frequency of digital presentation of research on laptops at meetings, on the web and to journals, the need arises for a unified set of computer programs. The best of all worlds would be to create text, graphs, images and HTML in one program only, but the reality is that several need to be used without much duplication of effort. The ideal situation is one in which the computer applications are open-ended, so that one application saves in a format that is readable by another application across Macintosh® and PC platforms. At the same time, the applications should be straightf

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Laitenberger, Johannes. "The antitrust journey." Journal of Antitrust Enforcement 7, no. 3 (2019): 314–18. http://dx.doi.org/10.1093/jaenfo/jnz028.

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Abstract The Director-General of the European Commission's Competition Directorate-General comments on the state of play and prospective of antitrust enforcement in the digital age, at the time of the change of mandate in the European Commission.

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Afaf, Naufal, Neneng Nurlaela Arief, and Iwan Setiawan. "Digital Marketing Strategy Formulation For Distributor-Based Company Using Digital Customer Journey Approach (Study Case: PT Barca Trios Chemindo)." Journal of Economic, Bussines and Accounting (COSTING) 7, no. 3 (2024): 4398–407. http://dx.doi.org/10.31539/costing.v7i3.9074.

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The research objectives is to identify critical touchpoint (s) of digital customer journey in PT BTC marketplace channel strategy, to discover the result of current PT BTC digital customer journey feedback, to give recommendation in digital marketing strategy to improve PT BTC digital customer journey, and to give supporting strategy to enhance PT. In this research, data collection methods will be using qualitative data from Primary Data and Secondary Data. This research found 5 critical touchpoints of digital customer journey in PT BTC marketplace channel strategy, like Awareness, Appeal, Ask

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BARAKINA, M. A., A. I. OVCHINNIKOVA, A. S. KONKINA, A. M. KULICHKOVA, and A. A. SHAROVA. "JOURNEY TO WELLNESS." #Ученичество, no. 3 (December 4, 2023): 29–36. https://doi.org/10.22405/2949-1061-2023-3-29-36.

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Тhe project aims at educating students to have a negative attitude to bad habits. The authors have developed a set of digital educational resources for an extracurricular activity in the format of a quest on the healthy lifestyle topic.

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Gibson, Poppy Frances, and Sarah Smith. "Digital literacies: preparing pupils and students for their information journey in the twenty-first century." Information and Learning Science 119, no. 12 (2018): 733–42. http://dx.doi.org/10.1108/ils-07-2018-0059.

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Purpose In a fast-moving world where technology has become intertwined with our daily lives, meaning information is available at our fingertips, information overload (Khabsa and Giles, 2014) is just one of many challenges that this technological overhaul has presented for learners from the primary classroom up to studies within higher education (HE). This paper aims to present skills needed by both pupils and students to navigate their information journey, and discusses how educators can support the acquisition and development of these skills. Design/methodology/approach Drawing on key literat

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Schueler, Cristiano Pereira, Thomas Filizola Wanderley de Andrade Ferraz, Pedro Calil Lustoza Leão, and Matheus Diaz Mota De Alcantara. "How to begin the digital transformation journey." Rio Oil and Gas Expo and Conference 20, no. 2020 (2020): 378–79. http://dx.doi.org/10.48072/2525-7579.rog.2020.378.

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Araújo, Catarina, Rui Gonçalves, Renato Lopes Da Costa, Álvaro Dias, and Leandro Pereira. "Artificial intelligence in the digital customer journey." International Journal of Electronic Customer Relationship Management 13, no. 3 (2022): 248. http://dx.doi.org/10.1504/ijecrm.2022.124098.

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Barbosa, Poliana Texeira, Daniel Fontenelle Pontes, Rafael Almeida De Jesus, et al. "ORGANIZING THE EDUCATION JOURNEY FOR DIGITAL TRANSFORMATION." Rio Oil and Gas Expo and Conference 22, no. 2022 (2022): 312–13. http://dx.doi.org/10.48072/2525-7579.rog.2022.312.

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Shojaei, D., H. Olfat, M. Briffa, and A. Rajabifard. "3D DIGITAL CADASTRE JOURNEY IN VICTORIA, AUSTRALIA." ISPRS Annals of Photogrammetry, Remote Sensing and Spatial Information Sciences IV-4/W5 (October 23, 2017): 117–23. http://dx.doi.org/10.5194/isprs-annals-iv-4-w5-117-2017.

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Land development processes today have an increasing demand to access three-dimensional (3D) spatial information. Complex land development may need to have a 3D model and require some functions which are only possible using 3D data. Accordingly, the Intergovernmental Committee on Surveying and Mapping (ICSM), as a national body in Australia provides leadership, coordination and standards for surveying, mapping and national datasets has developed the Cadastre 2034 strategy in 2014. This strategy has a vision to develop a cadastral system that enables people to readily and confidently identify th

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Wisnicki, Adrian S. "Journey into Digital Humanities: One Victorianist's Tale." Journal of Victorian Culture 18, no. 2 (2013): 280–86. http://dx.doi.org/10.1080/13555502.2013.797694.

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29

Makin, David, and Evan Boyle. "Industry 4.0 and the digital transformation journey." APPEA Journal 59, no. 2 (2019): 643. http://dx.doi.org/10.1071/aj18261.

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Industry 4.0 is upon us and our leaders are reimagining what our industrial world should look like. We are embracing more and more automation, big data analytics, machine learning and artificial intelligence in the quest for productivity and safety. The industry talks of social responsibility and sustainability, and these drivers are changing the world in which we work and the ways we interact. Although physical changes (new equipment, systems and tools) are relatively easy to fathom, the social impact is not. Traditional business services, execution and operational models are changing or even

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Hause, Matthew, and Steve Ashfield. "The Oil and Gas Digital Engineering Journey." INCOSE International Symposium 28, no. 1 (2018): 337–51. http://dx.doi.org/10.1002/j.2334-5837.2018.00485.x.

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Cialone, Matteo, and Véronique Ginouvès. "Digital Voices. Tale of a Technological Journey." Oral Archives Journal 1 (February 24, 2025): 21–34. https://doi.org/10.36253/oar-3335.

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This article examines how oral sound archive centres can redefine their missions in the digital era. Combining the perspectives of an ethnomusicologist and an archivist, the authors analyse the adaptations sound archive centres have made to meet the challenges of digital dematerialization. Beginning with a definition of oral archives, the study uses the four core archival principles – authenticity, reliability, integrity, and usability, as defined by the International Council on Archives – to assess the impact of digital technology on archival practices.

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Abram, Sandi. "The Long Journey to Senso-Digital Walking." Svetovi: revija za etnologijo, antropologijo in folkloristiko 3, no. 1 (2025): 115–29. https://doi.org/10.4312/svetovi.3.1.115-129.

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This paper explores walking as a research tool and cultural practice, tracing the trajectories of its intellectual and methodological development in the social sciences and humanities. It examines early intersections between walking and aesthetic practices in the 20th century, highlighting key debates and advances. It then introduces senso-digital walks, an ethnographic method used in the Solčavsko region (Slovenia) to explore the understandings that emerge from a combination of sensory perceptions, environmental transformations, and digital technologies, while examining care, fragility, and l

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Følstad, Asbjørn, and Knut Kvale. "Customer journeys: a systematic literature review." Journal of Service Theory and Practice 28, no. 2 (2018): 196–227. http://dx.doi.org/10.1108/jstp-11-2014-0261.

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Purpose Customer journeys have become an increasingly important topic in service management and design. The purpose of this paper is to review customer journey terminology and approaches within the research literature prior to 2013, mainly from the fields of design, management, and marketing. Design/methodology/approach The study was conducted as a systematic literature review. Searches in Google Scholar, Scopus, Web of Knowledge, ACM Digital Library, and ScienceDirect identified 45 papers for the analysis. The papers were analyzed with respect to customer journey terminology and approaches, t

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Papakonstantinidis, Stavros. "The SoLoMo customer journey: a review and research agenda." Innovative Marketing 13, no. 4 (2017): 47–54. http://dx.doi.org/10.21511/im.13(4).2017.05.

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The purpose of this paper is to develop a better understanding of the impact of (So) social media, (Lo) local marketing, and (Mo) mobile applications (SoLoMo) on consumer behavior. The paper is based on a literature review of peer-reviewed articles, published books, trade publications, and doctorate dissertations. This paper examines the SoLoMo consumer, which is a concept that has not been widely discussed in the literature of digital marketing. A thorough literature review of the digital customer journey indicates an oxymoron. On the one hand, there is a vast range of studies in the literatu

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Klein, Jan F., Yuchi Zhang, Tomas Falk, Jaakko Aspara, and Xueming Luo. "Customer journey analyses in digital media: exploring the impact of cross-media exposure on customers' purchase decisions." Journal of Service Management 31, no. 3 (2020): 489–508. http://dx.doi.org/10.1108/josm-11-2018-0360.

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PurposeIn the age of digital media, customers have access to vast digital information sources, within and outside a company's direct control. Yet managers lack a metric to capture customers' cross-media exposure and its ramifications for individual customer journeys. To solve this issue, this article introduces media entropy as a new metric for assessing cross-media exposure on the individual customer level and illustrates its effect on consumers' purchase decisions.Design/methodology/approachBuilding on information and signalling theory, this study proposes the entropy of company-controlled a

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Andi, Aisyiah Alwie, Ridwansyah Ardhi, and Sunitiyoso Yos. "Integrating Traditional and Digital Marketing Strategy to Improve Customer Acquisition in Medical Device Distribution Company: Case Study of PT. UMI." International Journal of Current Science Research and Review 06, no. 07 (2023): 4888–93. https://doi.org/10.5281/zenodo.8174097.

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Abstract : Digital innovation is the most important and beneficial strategy to address the need for expansion in health systems. But the goal goes much beyond merely updating the infrastructure. From a consumer standpoint, digital innovation must aim to radically alter the health care business model including medical device business. Over the past few years, medical device businesses have received aggressive, record-breaking investment. The Medical Device company also greatly influenced by digitalization phenomenon which requires them to shift to adjust to new consumer behavior in Digital. PT.

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EXCELL, JON, and ANDREW WADE. "Knitting together the digital thread." Engineer 300, no. 7915 (2020): 28–31. http://dx.doi.org/10.12968/s0013-7758(22)90258-2.

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Bremer, V., P. Chow, B. Funk, F. Thorndike, and L. Ritterband. "1204 Analyzing User Journey Data In Digital Health: Predicting Dropout From A Digital CBT-I Intervention." Sleep 43, Supplement_1 (2020): A460. http://dx.doi.org/10.1093/sleep/zsaa056.1198.

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Abstract Introduction Intervention dropout is an important factor for the evaluation and implementation of digital therapeutics, including in insomnia. Large amounts of individualized data (logins, questionnaires, EMA data) in these interventions can combine to create user journeys - the data generated by the path an individual takes to navigate the digital therapeutic. User journeys can provide insight about how likely users are to drop out of an intervention on an individual level and lead to increased prediction performance. Thus, the goal of this study is to provide a step-by-step guide fo

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Nukunu, Frank, Phyllis Odoi, Victoria Oppong-Boateng, William Donkor, Lydia Bennin, and Alfred Addy. "The Journey to Digitalization." Ghana Journal of Nursing and Midwifery 1, no. 1 (2024): 1–14. http://dx.doi.org/10.69600/z3pyqm13.

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The study aimed to investigate how nursing and midwifery education, in Ghana has transitioned into the digital era looking at the background, motivations, procedures, participants and content involved. It utilized a historical analysis method by referencing implementation documents and other relevant literature. The results indicated that Ghana’s shift towards digitalization was motivated by the desire to improve standards meeting standard benchmarks and to tackle existing challenges with manual-based systems. The transformation process encompassed groundwork activities, regulatory adjustments

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Maas, Vera K., Frederik H. Dibbets, Vincent J. T. Peters, Bert R. Meijboom, and Daniëlle van Bijnen. "The never-ending patient journey of chronically ill patients: A qualitative case study on touchpoints in relation to patient-centered care." PLOS ONE 18, no. 5 (2023): e0285872. http://dx.doi.org/10.1371/journal.pone.0285872.

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Background Healthcare professionals caring for chronically ill patients increasingly want to provide patient-centered care (PCC). By understanding each individual patient journey, they can significantly improve the quality of PCC. A patient journey consists of patient interactions, so-called touchpoints, with healthcare professionals distributed over three periods: pre-service, service, and post-service period. The aim of this study was to ascertain chronically ill patients’ needs for digital alternatives for touchpoints. Specifically, we aimed to explore which digital alternatives patients wo

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Ibsen, Claus H., and Bilal A. Qadri. "The journey to digitalization with the digital twin concept." Open Access Government 37, no. 1 (2023): 232–33. http://dx.doi.org/10.56367/oag-037-10199.

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The journey to digitalization with the digital twin concept Claus H. Ibsen and Bilal A. Qadri from Vestas aircoil A/S explore digital twins from their completed Horizon 2020 project InDEStruct, targeting a digital twin concept for their charge air coolers. In the Industry 4.0 proposal, the digital transformation of companies and the use of IoT (internet of things) explores digital twins. A digital twin is a virtual representation of a physical system that serves as the real-time digital surrogate, which provides indication of its engineering performance. Data is sent to the digital model from

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Tupikovskaja-Omovie, Zofija, and David Tyler. "Clustering consumers' shopping journeys: eye tracking fashion m-retail." Journal of Fashion Marketing and Management: An International Journal 24, no. 3 (2020): 381–98. http://dx.doi.org/10.1108/jfmm-09-2019-0195.

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PurposeDespite the rapid adoption of smartphones among digital fashion consumers, their attitude to retailers' mobile apps and websites is one of increasing dissatisfaction. This suggests that understanding how mobile consumers use smartphones for fashion shopping is important in developing digital shopping platforms that fulfil consumer' expectations.Design/methodology/approachFor this research, mobile eye-tracking technology was employed in order to develop unique shopping journeys for 30 consumers, using fashion retailers' websites on smartphones, documenting their differences and similarit

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Scheppe, Matiena Marie, Anna Luise Seiffen, and Adele Berndt. "Exploring the digital detox journey among generation Y Instagram users." Information Technology & People 38, no. 8 (2025): 119–39. https://doi.org/10.1108/itp-07-2023-0721.

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PurposeSocial media (SM) provides a range of positive and negative benefits to users, and an SM detox has been suggested as a way to deal with its negative effects. Instagram (IG) is one of Generation Y’s most widely used SM platforms, noted for its addictive potential. Using a journey perspective, the purpose of this research is to map and describe the experiences in the various stages of a detox journey among Generation Y IG users.Design/methodology/approachUsing an inductive and qualitative approach, empirical data were collected over the stages of the journey using focus groups, self-compl

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Verdiani, Giorgio, and Pelin Arslan. "The journey of Heritage, the journey of Experience: a reflection on physical/virtual museums." TRIBELON Journal of Drawing and Representation of Architecture, Landscape and Environment 1, no. 2 (2024): 76–85. https://doi.org/10.36253/tribelon-3070.

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In the XIXth and XXth centuries, archaeological exploration of monumental sites uncovered large urban scenarios, architectural masterpieces, and valuable artworks. Early musealization often involved removing and relocating these findings to museums far from their original locations. This led to the creation of specialized spaces that made collections accessible to visitors and scholars. The British Museum in London, the Pergamon useum in Berlin, and the Cloisters in Manhattan present architecture out of their original context, yet fully enjoyable without travelling to distant sites. This contr

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Nyström, Anna-Greta, and Karl-Jacob Mickelsson. "Digital advertising as service: introducing contextually embedded selling." Journal of Services Marketing 33, no. 4 (2019): 396–406. http://dx.doi.org/10.1108/jsm-01-2018-0043.

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Purpose Previous research on advertising in digital contexts has emphasized its persuasive and information processing roles for the customer. This paper aims to problematize this point of view and argues that the converged and interactive nature of digital media makes all advertising content into potential points of engagement in a digital media journey. Design/methodology/approach The paper is conceptual in nature and applies service logic (SL) and customer engagement to reconceptualize digital advertising and selling. Findings The authors present digital advertisements and digital media cont

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John, Oommen, Nachiket Gudi, Theophilus Lakiang, Sanjay Pattanshetty, and SuptendraNath Sarbadhikari. "Challenges and prospects in india's digital health journey." Indian Journal of Public Health 65, no. 2 (2021): 209. http://dx.doi.org/10.4103/ijph.ijph_1446_20.

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Tripathi, Satish, Melissa Mack, Amy Byland, Lynn Chamberlain, and Charles Shumate. "Houston Public Works’ Journey Toward a Digital Twin." Journal AWWA 113, no. 8 (2021): 80–84. http://dx.doi.org/10.1002/awwa.1793.

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Tripathi, Satish, Melissa Mack, Amy Byland, Lynn Chamberlain, and Charles Shumate. "Houston Public Works’ Journey Toward a Digital Twin." Journal AWWA 113, no. 8 (2021): 80–84. http://dx.doi.org/10.1002/awwa.1793.

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Varvin, Gunhild, Hilde Fauskerud, Ida Klingvall, Lin Stafne-Pfisterer, Ida Sannes Hansen, and Mari Ravler Johansen. "The journey as concept for digital museum design." Digital Creativity 25, no. 3 (2014): 275–82. http://dx.doi.org/10.1080/14626268.2014.904365.

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Purwanto, Heri, Agus Rahayu, Vanessa Gaffar, et al. "STRATEGIC ALIGNMENT FOR HIGHER EDUCATION'S DIGITAL TRANSFORMATION JOURNEY." TRIKONOMIKA 23, no. 2 (2024): 83–97. https://doi.org/10.23969/trikonomika.v23i2.18940.

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This study investigates the role of digital transformation strategy (DTS) and enterprise architecture program (EAP) in enhancing the performance of private higher education institutions (PTS) in LLDIKTI Region IV, West Java, and Banten. Key factors analyzed include university ranking requirements (URR), government regulation (GR), emerging technology (ET), and university governance capability (UGC). Data were collected from 200 PTS leaders using probability sampling and analyzed with Structural Equation Modeling. Findings indicate that URR, GR, ET, and UGC positively influence DTS. DTS signifi

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