Relevant bibliographies by topics / EFQM model

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'EFQM model'

Author: Grafiati
Published: 4 June 2021
Last updated: 25 July 2025

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Journal articles on the topic "EFQM model"

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Bolboli, Seyed Amir, and Markus Reiche. "Introducing a concept for efficient design of EFQM excellence model." TQM Journal 27, no. 4 (2015): 382–96. http://dx.doi.org/10.1108/tqm-01-2015-0012.

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Purpose – The purpose of this paper is to propose a roadmap for operationalizing EFQM excellence model based on the RADAR logic and in parallel develop a new concept for selecting the firm-specific EFQM measures based on the level of maturity and the prevailing corporate culture. Design/methodology/approach – A comprehensive review of literature leads to a clarification of the relation between EFQM measures and RADAR logic and also identification of the requirements for assessment of culture and determination of maturity level in the context of EFQM excellence model. Based on these requirement
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Escrig-Tena, Ana B., Beatriz Garcia-Juan, and Mercedes Segarra-Ciprés. "Drivers and internalisation of the EFQM excellence model." International Journal of Quality & Reliability Management 36, no. 3 (2019): 398–419. http://dx.doi.org/10.1108/ijqrm-08-2017-0161.

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Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The purpose of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model, with a focus on the role of motives for adoption, and appraisal and compensation systems. Design/methodology/approach An empirical study was carried out based on a sample of Spani
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Vukomanovic, Mladen, Mladen Radujkovic, and Maja Marija Nahod. "EFQM EXCELLENCE MODEL AS THE TQM MODEL OF THE CONSTRUCTION INDUSTRY OF SOUTHEASTERN EUROPE." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 20, no. 1 (2014): 70–81. http://dx.doi.org/10.3846/13923730.2013.843582.

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Over the years the European Foundation for Quality Management Excellence model (EFQM) has become a popular performance management tool and representation of Total Quality Management (TQM) in Europe. Although the model has been tested and supported by many questionnaire surveys, EFQM has never been validated on real self-assessment scores obtained from companies. Therefore this study validates the model on scores from 34 construction companies in South Eastern Europe. The analysis shows that: a) there is an enabler excellence construct that is obtained by each enabler criteria; b) there is a re
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Hemsworth, David. "An Empirical Assessment Of The EFQM Excellence Model In Purchasing." International Business & Economics Research Journal (IBER) 15, no. 4 (2016): 127–46. http://dx.doi.org/10.19030/iber.v15i4.9715.

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This study focuses on the important concepts of quality management, internal customer satisfaction, and business performance within the neglected purchasing unit of manufacturing firms on the basis of the European Foundation for Quality Management (EFQM) Excellence Model, thus, filling a void in the existing literature. In doing so, this study tests the viability of the EFQM model in a single functional unit. Three hypothesis were generated based on the EFQM model to identify the specific relationships between purchasing’s quality management practices (EFQM enabler), internal customer satisfac
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Ahidar, Ikram, Imadeddine Oubrahim, and Forough Farhadi Cheshmeh Morvari. "THE USE OF THE EXCELLENCE EFQM MODEL IN THE HEALTHCARE SECTOR." Journal of Engineering, Management and Information Technology 1, no. 2 (2023): 75–84. http://dx.doi.org/10.61552/jemit.2023.02.004.

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As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used
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Çağlar, Yiğit, and A. Kadir Varoğlu. "Optimizing Strategic Transformation with EFQM Model: A Contingency Theory Perspective." Business Systems Research Journal 16, no. 1 (2025): 130–51. https://doi.org/10.2478/bsrj-2025-0007.

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Abstract Background The EFQM Model, launched by the European Foundation for Quality Management (EFQM), is widely adopted by transforming organizations. Conducting research with an academic perspective on these models is crucial to comprehend their potential fully. While Contingency Theory has not yet gained widespread recognition for this purpose, it can play a fundamental role in shaping organizations’ transformational domains. Objectives To evaluate the feasibility of the EFQM Model in transformation by integrating theoretical concepts with practical applications across the Environment, Size
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Maulana, Danis, Nur Lailany Fenny Beauty, Farizi Rachman, and Ristanti Akseptori. "Penilaian Business Sustainability Menggunakan Model European Foundation for Quality Management pada Tenant Wirausaha Merdeka." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 9, no. 2 (2024): 327–43. http://dx.doi.org/10.29407/nusamba.v9i2.21002.

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Research aim: Analyzing the impact of the EFQM 2020 model on assessing business sustainability and business orientation categories of Wirausaha Merdeka tenants using Structural Equation Modeling and EFQM self-assessment. Method: The research uses quantitative data, the SEM (Structural Equation Modeling) method, and EFQM self-assessment. Research Finding: The results of the SEM analysis reveal that organizational culture and leadership, driving performance and transformation, and strategic and operational performance positively influence business sustainability. On the other hand, purpose, visi
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Vrtodušić Hrgović, Ana-Marija. "PROPOSAL OF A MODEL FOR MEASURING AND EVALUATING THE HOTEL BUSINESS RESULTS IN QUALITY SYSTEM." Tourism and hospitality management 11, no. 1 (2005): 357–72. http://dx.doi.org/10.20867/thm.11.1.23.

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Kod uvođenja se i primjene suvremenih sustava mjerenja i ocjenjivanja rezultata poslovanja mogu koristiti i modeli poslovne izvrsnosti. Predloženi sc model za mjerenje i ocjenjivanje rezultata poslovanja u ovom radu temelji na EFQM modelu poslovne izvrsnosti. On predstavlja samo jedan od mogućih modela što je i u skladu sa zahtjevima EFQM modela poslovne izvrsnosti koji definira koje aspekte rezultata poslovanja treba pratiti i ocjenjivati, ali ne i na koji način.
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Střeleček, Jan, Barbora Stieberová, Zeynep Tugce Kalender, and Miroslav Žilka. "An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering." Quality Innovation Prosperity 28, no. 1 (2024): 88–106. http://dx.doi.org/10.12776/qip.v28i1.1924.

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Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives. Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020. Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustn
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Plavcan, Peter, Gabor Asvanyi, Patrik Hrbek, Anton Siekel, and Zuzana Vodackova. "Application of the EFQM model in a travel agency." Revista Amazonia Investiga 14, no. 75 (2024): 9–19. http://dx.doi.org/10.34069/ai/2024.75.03.1.

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The paper aims to evaluate the degree of excellence a selected travel agency achieves using the EFQM model. The methodology involves establishing desirable outcomes such as modernizing service offerings and increasing competitiveness. Questionnaires assess customer satisfaction, employee satisfaction, societal impact, and critical organizational results. These questionnaires address service quality, environment, employee willingness, director rating, and financial and non-financial evaluations. The EFQM model provides a framework for the organization to respond effectively, emphasizing the nee
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Dissertations / Theses on the topic "EFQM model"

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Dufka, Jakub. "Ohodnocení kvality podniku pomocí modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222376.

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Content of this work is of practical use of EFQM model using self-assessment criteria in the selected company. Work takes into account the individual elements in the functioning of the company to identify gaps in the organization and the discovery of hidden potentials of the company.
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Zourek, Vojtěch. "Hodnocení výkonnosti společnosti s využitím modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414475.

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The master´s thesis is focused on the performance evaluation for the MIKROP ČEBÍN a.s. company using the EFQM Excellence Model. The theoretical part of the thesis is focused on the definition of performance and the ways in which it can be measured and evaluated. The current situation of the company is characterized in the analytical part. The evaluation is performed according to the START Model questionnaire, which is derived from the EFQM Model of Excellence. The final part contains measures leading to increase the company's performance.
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Nováková, Monika. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316901.

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The master´s thesis is focused on the performance evaluation of the company S&K PUBLIC, Ltd. The theoretical part explains the term performance and describes the most used approaches of company performance measurement. The analytical part deals with the characteristic of the company and analysis of its current situation. The last part contains the performance evaluation of the company using the START Model, which is based on the principles of The EFQM Excellence Model. In conclusion, there are suggested measures to improve the company performance based on the results of the evaluation.
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Šťastný, Jan. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400067.

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The master´s thesis analyzes the performance of company Řetězárna Ltd. by using the Model START, which is based on the EFQM Excellence Model principle. The first part is devoted to the theoretical description of performance measurement. The second part of the master´s thesis deals with the application of these theoretical findings in practice, in the form of an analysis according to the Model START. In the last part of the master´s thesis, according to the results of the analytical part, are proposed new possible improvements to increase the performance of Řetězárna Ltd.
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Kocián, Oldřich. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-443014.

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The master’s thesis evaluates the performance of SUEZ CZ a.s. company applying the EFQM Excellence Model and subsequently discusses proposals to improve company’s performance. The thesis is divided into three parts. The first part outlines the necessary theoretical bases, that are further used and applied to the chosen company SUEZ CZ a.s. in the second part. Lastly, in the third part, the conducted questionnaire survey is evaluated and measures for improvement in problematic areas are proposed.
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Novotná, Simona. "Hodnocení výkonnosti společnosti s využítím Modelu excelence EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-416817.

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This master's thesis is focused on conducting a performance evaluation of a particular company using the EFQM Excellence Model. The theoretical section of this thesis introduces the primary theoretical basis for company performance measurement with a focus on the EFQM Model of Excellence. The analytical section contains an evaluation of the selected company‘s current situation using the Excellence Model's methodology to identify weaknesses. The output from the analysis is then used in the subsequent section of the thesis, where these weaknesses are transformed into suggestions for improving th
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Matoušek, Jan. "Hodnocení výkonnosti podniku s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-377974.

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The master thesis deals with performance evaluation of business corporation PBS POWER EQUIPMENT, s.r.o. This performance evaluation is done through START Model, based on the EFQM Model Excellence. The theoretical part is focused on the description of selected methods of performance evaluation of the company with an emphasis on EFQM Model Excellence. In the practical part PBS POWER EQUIPMENT, s.r.o. is introduced, it's economic activity is presented and on the basis of Model START performance evaluation is made. At the end, series of recommendations to improve the performance of the analyzed co
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Šauerová, Lucie. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241187.

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This master´s thesis deals with the performance measurement of the company CALIBRI, Ltd. The first part of the thesis explains the term performance and describes methods of performance measurement. In the next part is outlined the profile of the company with its current situation. In the practical part, the evaluation of the performance is measured by START model. The last section is devoted to a summary assessment of the situation of the chosen company and suggestion for improving the company´s performance.
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Libichová, Pavla. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316219.

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This master’s thesis is focused on valuation of effeciency of a particular company. This valuation of effeciency is performed on EFQM Model Excellence. Theoretical part of thesis is focused on description of selected models of valuation of effeciancy. In practical part is selected comapany introduced and included it’s field of business. And on the base of EFQM Excellence Model is valuation of efficiency made. The final part of the thesis is given suggestions for improvement.
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Čížek, Zdeněk. "Hodnocení výkonnosti společnosti NEPA, s.r.o. s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-224825.

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Master´s thesis is focused on valuation of efficiency of NEPA Ltd. This valuation of efficiency is performed on EFQM Excellence Model. Theoretical part of thesis is focused on description of selected models of valuation of efficiency with a bigger orientation to EFQM Excellence Model. In practical part is NEPA Ltd. introduced, included it´s field of business and on the base of EFQM Excellence Model is valuation of efficiency made. In conclusion are series of recommendations for increase efficiency.
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Books on the topic "EFQM model"

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European Foundation for Quality Management., ed. EFQM Excellence model: Small and medium enterprise version. European Foundation for Quality Management, 2003.

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European Foundation for Quality Management. and British Quality Foundation, eds. EFQM excellence model: Public and voluntary sector version. European Foundation for Quality Management, 2003.

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Employment, Great Britain Department for Education and. A Guide to the EFQM excellence model for careers services. DfEE, 1999.

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Employment, Great Britain Department for Education and. The Careers service and the EFQM excellence model: A practical workbook. DfEE, 1999.

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Nuland, Yves Van. Excellent: A guide for the implementation of the EFQM-Excellence model. Comatech, 1999.

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Steve, Bratt, Gallacher Hugh, and Bristol Quality Centre, eds. The business excellence handbook: Based on the revised EFQM excellence model, 1999. 5th ed. BQC Performance Management Ltd, 1999.

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Foundation, British Quality, ed. The EFQM excellence model: User handbook and guide for service reviews in local government. Woodward Lewis, 1999.

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Cudjoe, Andrew Papa-Nii. To assess the benefits of using the EFQM model in small UK printing companies. LCP, 2002.

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McCarthy, Grace. Guidelines for assessing organisational performance against the EFQM model of excellence using the Radar logic. Manchester School of Management, 2003.

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Krassas, Antonis. To examine the EFQM excellence model in relation to the needs of two Greek packaging companies and to assess the benefits of its adoption. LCP, 2001.

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Book chapters on the topic "EFQM model"

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Blanco-González, Alicia, Ana Cruz-Suárez, and Francisco Díez-Martín. "The EFQM Model as an Instrument to Legitimise Organisations." In Achieving Competitive Advantage through Quality Management. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-17251-4_10.

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Khokhlova, Elena V., Valentina A. Ivashova, Rahima H. Malkarova, Azamat B. Sozaev, and Tatyana N. Shcherbakova. "Achieving Sustainable University Development Based on the EFQM Model Implementation." In The Challenge of Sustainability in Agricultural Systems. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-73097-0_36.

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Martínez-Carballo, Manuel, and Estrella Vidal-Vázquez. "Analysis on the Implementation of the EFQM Excellence Model on the Companies in Galicia." In Soft Computing in Management and Business Economics. Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-30457-6_8.

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Peña, Juan José Sánchez, and Eugenio Fernández Vicente. "EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes." In Information Systems Development. Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4614-4951-5_23.

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Sá, José Carlos, Ana Rita Oliveira, Peter Hines, et al. "Study of the Impact of the Shingo Model and the EFQM Model on Occupational Safety in Portuguese Organizations." In Innovations in Industrial Engineering III. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-61582-5_9.

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Wei, Aimin. "Research and Practice on Diagnosis of Civil Engineering Majors Based on EFQM Excellence Model Analysis." In Data Processing Techniques and Applications for Cyber-Physical Systems (DPTA 2019). Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-1468-5_110.

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Rosa, Maria João, and Alberto Amaral. "A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model." In Higher Education Dynamics. Springer Netherlands, 2007. http://dx.doi.org/10.1007/978-1-4020-6012-0_7.

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Chamba-Rueda, Laura Magali, Gerardo Torres, Jonathan Torres-Zambrano, and Mariuxi Pardo-Cueva. "Evaluation of Quality Management Through the EFQM Model in Family Microenterprises: A Study in Tourist Valleys." In Advances in Tourism, Technology and Systems. Springer Nature Singapore, 2023. http://dx.doi.org/10.1007/978-981-99-0337-5_37.

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Radtke, Philipp, and Dirk Wilmes. "Das EFQM-Modell 2000." In European Quality Award. Carl Hanser Verlag GmbH & Co. KG, 2002. http://dx.doi.org/10.1007/978-3-446-22640-1_3.

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Zink, Klaus J. "Das EFQM-Modell für Excellence." In TQM als integratives Managementkonzept. Carl Hanser Verlag GmbH & Co. KG, 2004. http://dx.doi.org/10.1007/978-3-446-22829-0_2.

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Conference papers on the topic "EFQM model"

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Mores, Wannes, Satyajeet S. Bhonsale, Filip Logist, and Jan F. M. Van Impe. "Metabolic network reduction based on Extreme Pathway sets." In The 35th European Symposium on Computer Aided Process Engineering. PSE Press, 2025. https://doi.org/10.69997/sct.132855.

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The use of metabolic networks is extremely valuable for design and optimisation of bioprocesses as they provide great insight into cellular metabolism. Within bioprocess optimisation, they have enabled better (economic) objective performance through more accurate network-based models. However, one of the drawbacks of using metabolic networks is their underdeterminacy, leading to non-unique flux distributions. Flux Balance Analysis (FBA) reduces this issue by making assumptions on the behaviour of the cell. However, for metabolic networks of higher complexity, can still struggle with underdeter
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Geissler, Caleb H., and Christos T. Maravelias. "Biofuels with Carbon Capture and Storage in the United States Transportation Sector." In Foundations of Computer-Aided Process Design. PSE Press, 2024. http://dx.doi.org/10.69997/sct.167890.

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There is a need to drastically reduce greenhouse gas emissions. While significant progress has been made in electrifying transport, heavy duty transportation and aviation are not likely to be capable of electrification in the near term, spurring significant research into biofuels. When coupled with carbon capture and storage, biofuels can achieve net-negative greenhouse gas emissions via many different conversion technologies such as fermentation, pyrolysis, or gasification to produce ethanol, gasoline, diesel, or jet fuel. However, each pathway has a different efficiency, capital and operatin
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Eden, David A. "Practical Measurements Using Non-Linear Analysis Techniques – Harmonic Distortion and Intermodulation Distortion." In CORROSION 2005. NACE International, 2005. https://doi.org/10.5006/c2005-05335.

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Abstract When monitoring corrosion in laboratory and plant situations, changes in the chemical environment, temperature, pressure, flow rate, and so on may severely influence the corrosion processes, in terms of both mechanism and rate. Under these conditions, it becomes difficult to apply techniques such as linear polarization resistance with any degree of confidence or reliability. The basic Linear Polarization Resistance (LPR) technique may be applied in a number of ways, but the accuracy of the corrosion rate measurement is based upon some estimated value for the Stern Geary “constant”, wh
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Taraza, Effrosini, and Sofia Anastasiadou. "EFQM EXCELLENCE MODEL IN VOCATIONAL LYCEUM: RELIABILITY AND VALIDITY OF EFQM INSTRUMENT." In 13th International Technology, Education and Development Conference. IATED, 2019. http://dx.doi.org/10.21125/inted.2019.0637.

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Vitzilaiou, Maria, Thaleia Dima, and Michail Glykas. "EFQM Maturity Assessment." In Sixth International Scientific Conference ITEMA Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2022. http://dx.doi.org/10.31410/itema.2022.309.

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The paper identifies the approaches of Quality Management Maturity Assessments and proposes the novel Quality Maturity Assessment framework called Glykas Quality Compass (GQC) that evaluates implemen­tation initiatives holistically and comprehensively through a matrix of Crit­ical Success Factors (CSFs) and Enablers. The authors apply the proposed framework in the newly published EFQM Model in order to verify the frame­work’s ease of use and concept validity. The EFQM model criteria were ana­lyzed based on the CSFs and enablers presented in the GQC maturity frame­work. Based on the results of
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Gabriela-Livia, Curpănaru. "EFQM Excellence Model – European Foundation for Quality Management." In 6th International Conference on Education Reform and Modern Management (ERMM 2021). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210513.070.

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Zeps, Arturs, Juris Iljins, and Leonids Ribickis. "Integration of EFQM Excellence Model in RTU Development Strategy: Pilot Project Review." In Contemporary Issues in Business, Management and Education. Vilnius Gediminas Technical University, 2017. http://dx.doi.org/10.3846/cbme.2017.044.

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Research described in this article provides analysis of potential improvements gained to management process of higher education institutions and strategic planning by applying EFQM model and European Standarts and Guidelines (ESG). This research indicates the most crucial process elements of strategic planning in higher education institutions. Authors have analyzed pilot project where the EFQM excellence model and ESG are applied to the process of the strategic planning. Based on Riga Technical University’s pilot project this article describes the role of EQFM excellence model and its impact o
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Dodangeh, Javad, and Rosnah Md Yusuff. "A decision model for selecting of areas for improvement in EFQM model." In 2011 IEEE International Conference on Quality and Reliability (ICQR). IEEE, 2011. http://dx.doi.org/10.1109/icqr.2011.6031596.

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Cotelnic, Ala, and Irina Dorogaia. "Application of the EFQM excellence model for heis (ASEM example)." In International Scientific Conference “30 Years of Economic Reforms in the Republic of Moldova: Economic Progress via Innovation and Competitiveness”. Academy of Economic Studies of Moldova, 2022. http://dx.doi.org/10.53486/9789975155618.12.

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Prezentul articol redă rezultatele cercetării realizate de autori privind aplicarea modelului EFQM, privit ca instrument care ajută la evaluarea propriului nivel de dezvoltare al universității, la identificarea punctelor tari și a punctelor slabe ale sistemelor de management, în cadrul universității: Academia de Studii Economice din Moldova. De asemenea, modelul permite instituției să determine zona în care pot efectua anumite îmbunătățiri.
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Adeyemi, Adeolu A., Jose Arturo Garza-Reyes, Ming K. Lim, Vikas Kumar, and Luis Rocha-Lona. "An investigation into the challenges of implementing the EFQM excellence model." In International FAIM Conference. DEStech Publications, Inc., 2014. http://dx.doi.org/10.14809/faim.2014.1075.

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Reports on the topic "EFQM model"

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Nebelung, Michael. El sistema de monitoreo y generación de impacto de la GTZ. Inter-American Development Bank, 2004. http://dx.doi.org/10.18235/0007255.

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