Academic literature on the topic 'Freight forwarding services'

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Journal articles on the topic "Freight forwarding services"

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Grytsenko, S. I., and O. D. Fedorchuk. "Strategic Prospects for the Development of Freight Forwarding Services in Global Supply Chains." Herald of the Economic Sciences of Ukraine, no. 2(47) (2024): 122–29. https://doi.org/10.37405/1729-7206.2024.2(47).122-129.

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The article defines the essence of freight forwarding services, considers the features of the provision and development of freight forwarding services in global supply chains. The modern regulatory framework regulating the organization of freight forwarding services in global supply chains is outlined. A forecast analysis of the volumes of the global logistics market from 2024 to 2033 is carried out, which indicates a gradual growth in the volumes of the logistics market. The third largest logistics market in the world is the European market, in which Ukrainian freight forwarding companies act
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Irianto, Irianto. "PEMILIHAN PERUSAHAAN JASA PENGIRIMAN BARANG TERBAIK MENGGUNAKAN METODE TOPSIS." JURNAL TEKNOLOGI INFORMASI 1, no. 1 (2017): 74. http://dx.doi.org/10.36294/jurti.v1i1.46.

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Abstract - The increase in internet users throughout Indonesia has also increased the purchase of goods online. Most items purchased online use freight forwarding services. With many companies engaged in freight forwarding services, such as JNE, TIKI, POS, AND CARGO, making users get many alternatives to use freight forwarding services. Many factors influence online users in the selection of freight services, such as shipping time, price offered, services provided, to the reputation of the company. Keywords - SPK, Topsis, Freight Forwarding
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Ramadhani, A. Zainur Rasyidi, Zahry Vandawati, and Bambang Sugeng Ariadi Subagyono. "The Responsibility of a Sea Freight Transport Management Services Company for Damage to Goods in a Third-Party Logistics Agreement." Pena Justisia: Media Komunikasi dan Kajian Hukum 23, no. 1 (2024): 639. http://dx.doi.org/10.31941/pj.v23i1.3958.

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<p class="TableParagraph"><em>This research aims to analyze the limits and forms of accountability carried out by Freight Forwarding companies which are based on TPL agreements. This research is normative legal research with a conceptual, case and statutory approach. The research results confirm that Freight Forwarding's liability limits only cover damage and loss of goods resulting from errors and/or negligence from management and logistics management aspects which are direct losses. In connection with losses that are consequential or indirect, responsibility cannot be held. Liabi
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Solihat, Ani, Mimin Nurjanah, Rani Rahmayani, Andry Trijumansyah, and Iis Iskandar. "The Role of Brand Trust in Achiving Competitive Advantage (Case Study: PT Pos Indonesia Bandung)." Relevance: Journal of Management and Business 3, no. 1 (2020): 90–103. http://dx.doi.org/10.22515/relevance.v3i1.2231.

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The purpose of this study is to determine the role of brand trust in achieving the competitive advantage of PT Pos Indonesia Bandung freight forwarding services. The method in this study uses quantitative methods. This research uses the Stastical Pakage for the Social Sciences (SPSS) program which aims to measure the effect of brand trust on the competitive advantage of PT Pos Indonesia Bandung freight forwarding services. The sampling technique of this study used purposive sampling and the determination of samples was calculated using the Rao Purba formula with a total sample of 96 people. Th
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AFANASYEVA, O. K., K. V. BELOUS, and N. V. ANTONOVA. "DIVERSIFICATION STRATEGY AS A WAY TO INCREASE THE COMPETITIVENESS OF A FREIGHT FORWARDING COMPANY." Economic innovations 24, no. 4(85) (2022): 17–26. http://dx.doi.org/10.31520/ei.2022.24.4(85).17-26.

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Topicality. The need of introducing new strategies and services to the activities of freight forwarding companies in order to increase their own competitiveness and maintain their positions in the market in due to the growing number of logistics service providers such as NVOCC (Non-Vessel Operating Common Carrier) the services of traditional freight forwarders and their functional differences become unclear.Aim and tasks. The systematization of diversification`s types of the activities made by freight forwarding companies as a strategic direction of increasing competitiveness in the market of
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Poliak, Miloš, Patrícia Šimurková, Marek Jaśkiewicz, and Salvador Hernandez. "Unification Proposal on Market Access for Freight Forwarding in the European Union." New Trends in Production Engineering 1, no. 1 (2018): 197–203. http://dx.doi.org/10.2478/ntpe-2018-0025.

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Abstract The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. It highlights different requirements of market access in freight forwarding. The article proposes conditions of market access unification in freight forwarding based on analysis of the existing situation. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and show
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Poliak, Miloš, Patrícia Šimurková, Michaela Mrníková, and Lenka Komačková. "Market Access in Freight Forwarding and Responsibility of Freight Forwarder." Transport and Communications 4, no. 2 (2016): 10–14. http://dx.doi.org/10.26552/tac.c.2016.2.3.

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The paper deals with the issue of different market access for the transport procurement in the EU in context of open market of providing forwarding services. The paper highlights different requirements of market access in freight forwarding. It also refers to the different responsibility of freight forwarder depending on membership in the national associations of freight forwarders. The contribution analyses the limitation of liability in freight forwarding and shows differences in contract of freight forwarding for particular shipments by model examples.
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Phuoc, Ngo Duc, Nguyen Hai Quang, Tran Quang Phu, Nguyen Thi Thuy Van, Pham Cong Doan, and Duong Minh Thai. "The Role of Aviation Transport Infrastructure in the Air Freight Logistics Service Chain: A Case Study in Vietnam." International Journal on Advanced Science, Engineering and Information Technology 15, no. 1 (2025): 112–20. https://doi.org/10.18517/ijaseit.15.1.12013.

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In recent years, the aviation sector has been strongly developing in all cities of Vietnam. However, the government management and infrastructure seem not to satisfy the growth of aviation transport, showing that proper policies are needed to boost the aviation sector's development. This study evaluates the role of government management and aviation transport infrastructure in the air freight logistics service chain, with an empirical investigation conducted in Vietnam. Data was collected through surveys of 700 enterprises that had shipped goods via air freight forwarders or air cargo agents.
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Popovych, Pavlo, Svitlana Shyriaieva, and Ninel Selivanova. "Analysis of the interaction of participants freight forwarding system." Journal of Sustainable Development of Transport and Logistics 1, no. 1 (2016): 16–22. https://doi.org/10.14254/jsdtl.2016.1-1.3.

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Main goal of this work is the analysis of the interaction of participants of freight forwarding activities. Research methods included analysis of scientific literature, theory of systems and systems analysis, methods of induction and deduction. As sources of information used and applied work of fundamental importance known foreign and local scientists and regulatory and legislative documents of Ukraine for the state transport policy. In the article the basic interactions of participants of freight forwarding activities. Classified components freight forwarding services. Assign the concept frei
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Cipriano, Jenny A., and Romeo I. Parcero. "Status and prospects of selected global freight forwarding & logistics companies in Parañaque City towards an improved logistics service quality." Executives 3 (May 31, 2022): 12–28. https://doi.org/10.5281/zenodo.10811340.

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The importance of logistics service quality (LSQ) is rising. The quantity of studies on the quality of logistics services has increased recently. The study looked at how consumers and workers of global freight-forwarding and logistics organizations felt about logistics service quality (LSQ) based on their demographic profile. The study employed a descriptive survey approach using a questionnaire. Respondents of the study are the one hundred five (105) customers of global freight-forwarding companies in Paranaque City and one hundred forty-eight (148) employees of the global freight-forwarding
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Dissertations / Theses on the topic "Freight forwarding services"

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Průchová, Nikola. "Uplatnění mezinárodní silniční přepravy v rámci aktivit zasílatelské firmy Transforwarding a.s." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-162178.

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The goal of this diploma thesis is to give a comprehensive overview about the use of international freight road transportation within forwarding company Transforwarding a.s. and also to suggest suitable solution for their future system of organizing international freight road transportation within a new area.
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Вайсєро, Я. І. "Удосконалення маркетингової комунікативної політики на підприємстві ТОВ «Стар Шайн Шипінг»". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Weissero.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі розглядаються теоретичні аспекти формування маркетингових комунікацій, поняття та сутність політики маркетингових комунікацій, проаналізовано маркетингові комунікації підприємств України, які здійснюють мультимодальні перевезення, охарактеризовано методологічні підходи до оцінки ефективності маркетингової комунікативної політики підприємства. Проаналізовано маркетингові комунікації на підприємстві ТОВ «Стар Шайн Шипінг», охарактеризовано основні показники підприємства, проаналізовано ма
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Кириленко, А. В. "Удосконалення діяльності з міжнародного транспортування та експедирування вантажів (на прикладі ТОВ «ВАНВЕЙЛ»)". Thesis, Одеський національний економічний університет, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/12680.

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У роботі розглядаються теоретичні аспекти здійснення діяльності з міжнародного транспортування та експедирування вантажів, визначається вплив внутрішнього та зовнішнього середовища на діяльність з міжнародного транспортування та експедирування вантажів та методи її оцінки. Проаналізовано діяльність з міжнародного транспортування та експедирування вантажів ТОВ «ВАНВЕЙЛ», здійснено аналіз впливу чинників, що сприяють та заважають здійсненню транспортно-експедиційної діяльності. Запропоновано напрями вдосконалення діяльності з міжнародного транспортування та експедирування вантажів ТОВ «ВАНВЕЙЛ»
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Латій, О. М. "Обліково-аналітичне забезпечення управління оборотними активами (на прикладі ТОВ «АЙ СІ ТІ ЕС ЮКРЕЙН»)". Thesis, Одеський національний економічний університет, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/12624.

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Кваліфікаційна робота складається з трьох розділів. Об’єкт дослідження – процес обліково-аналітичного забезпечення управління оборотними активами підприємства на прикладі ТОВ «АЙ СІ ТІ ЕС ЮКРЕЙН».У роботі розглядаються теоретичні аспекти сутності транспортно-експедиторських послуг, теоретичні аспекти обліково-аналітичної системи забезпечення управління оборотними активами, практичні аспекти обліку, аудиту та аналізу ефективності використання оборотних активів. Проаналізовано економічний стан ТОВ «АЙ СІ ТІ ЕС ЮКРЕЙН», критично оцінено організацію та стан первинного, аналітичного і синтетичного
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Бендяк, А. В. "Удосконалення транспортно-експедиторського обслуговування на міжнародному ринку вантажоперевезень (на прикладі ТОВ «Местекс Логістікс»)". Thesis, Одеський національний економічний університет, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/12509.

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Проаналізовано надання транспортно-експедиторського обслуговування ТОВ «Местекс Логістікс», здійснено аналіз впливу чинників, що сприяють та заважають пропонувати транспортно-експедиторські послуги на міжнародному ринку. Розраховано динаміку власного капіталу компанії та показники ефекту від транспортно-експедиторської діяльності. Запропоновано напрями вдосконалення надання транспортно-експедиторського обслуговування компанії на міжнародному ринку, розроблено заходи щодо оптимізації діяльності підприємства на ринку транспортних послуг, зокрема шляхом впровадження електронного документообігу,
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Anh, Nguyen Duc, and Nguyen Duc Anh. "Measuring customer satisfaction on air freight forwarding services at F.D.I Company." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/gf2bh5.

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碩士<br>義守大學<br>企業管理學系<br>106<br>The thesis was conducted on customers of FDI companies in the southern key economic region: Ho Chi Minh City, Binh Duong and Dong Nai, namely those with demand and experience in using Air freight forwarding services from FDI Company. The qualitative research with focus group has identified aspects that affect customer satisfaction in air freight forwarding services: (1) service reliability; (2) Freights, service fees and variety of products and services; (3) customer service; (4) office and agent network; (5) tangible factors. The results of the analysis show tha
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Jacobs, Augustin. "The effects of the concentration in the liner shipping industry on the services provided by ocean freight forwarding companies." Master's thesis, 2015. http://hdl.handle.net/10071/11120.

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JEL classification system: F630 Globalization and Economic Development, F120 Models of Trade with Imperfect Competition and Scale Economies<br>The present master thesis tackles the impact of the increasing concentration in the liner shipping industry on ocean freight forwarders. Ocean freight forwarders play an important role in the transport of manufactured goods on container ships and, the concentration in the liner industry is changing the relationships between shipper, carriers and freight forwarders. This thesis gives the positive and negative aspects this industry’s concentration has on
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Александрова, М. В. "Вдосконалення імпортних операцій підприємства гірничо-видобувної промисловості на прикладі АТ «Світло Шахтаря»". Thesis, 2019. http://dspace.oneu.edu.ua/jspui/handle/123456789/11121.

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У роботі розглядаються теоретичні аспекти імпортних операцій, узагальнено чинники, що на них впливають, досліджено сучасні методичні підходи визначення показників імпортних операцій підприємства. Проведено аналіз імпортних операцій АТ «Світло Шахтаря», проаналізовано чинники та показники імпортних операцій на ринку обладнання гірничо-видобувної промисловості. Запропоновано основні шляхи вдосконалення імпортних операцій гірничо-видобувного підприємства АТ «Світло Шахтаря».<br>The analysis of the import activity of JSC «Light of a Miner» is carried out, the factors and indicators of the intern
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Ільченко, Н. О. "Удосконалення транспортно-експедиторського обслуговування міжнародних контейнерних перевезень (на прикладі транспортно-експедиторської компанії ТОВ «ОЛЕНИЧ ГРУП ЛТД»)". Thesis, 2018. http://dspace.oneu.edu.ua/jspui/handle/123456789/8013.

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Кваліфікаційна робота на здобуття освітнього ступеня магістра зі спеціальності «Міжнародні економічні відносини» за магістерською програмою професійного за спрямування «Зовнішньоекономічна діяльність підприємств(організацій)». Одеський національний економічний університет. – Одеса, 2018. У роботі розглядаються теоретичні основи транспортно-експедиторських операцій зовнішньоторговельних перевезень, а саме їх сутність, значення і особливості в сучасному світі. Крім того вивчається методика оцінки ефективності підприємства даної галузі. Проведено аналіз транспортно-експедиторського обслуговув
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Liao, Chia-Lin, and 廖家麟. "Identifying the Influence of Service Recovery on Service Quality, Satisfaction and Loyalty in Ocean Freight Forwarding Service." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/qk858k.

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Books on the topic "Freight forwarding services"

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Slater, Alan. Example agreement for third-party freight forwarding services. Added Value Logistics Publications Ltd, 2004.

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Rowe, Kenneth. The postal history and markings of the forwarding agents. Leonard H. Hartmann, 1996.

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Timchenko, Tat'yana, and Evgenia Filatova. Customs clearance of container shipping. Publishing Center RIOR, 2019. http://dx.doi.org/10.29039/01886-6.

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The study guide in an accessible form addresses the main issues regarding the specifics&#x0D; organization of container shipping;&#x0D; the basic concepts of freight forwarding services are presented with an indication of the regulatory framework governing this type of activity; features of the procedure&#x0D; customs clearance and customs control of the arrival / departure of container ships in sea&#x0D; Russian ports, as well as cargo transported by these&#x0D; courts.&#x0D; The book will quickly get basic&#x0D; knowledge of the subject, as well as qualitatively prepare for the final certifi
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Canada. Parliament. House of Commons. Bill: An act respecting the members of the North-West Mounted Police Force on active service in South Africa. S.E. Dawson, 2003.

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Book chapters on the topic "Freight forwarding services"

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Shyriaieva, Svitlana, and Iryna Diachenko. "Using Logistics Principles to Improve the Efficiency of Freight Forwarding Services for Customers." In Lecture Notes in Networks and Systems. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-87376-8_29.

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El Haddad, Rawan Hisham, Sara Hassan El-Gazzar, May Salah El-Dine Mohamed, and Bojan Rosi. "Effect of COVID-19 on the Freight Forwarding Industry in Egypt." In Cases on International Business Logistics in the Middle East. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-4686-7.ch006.

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The freight forwarding industry is an important player in the maritime transport industry that facilitates shipping processes by providing various value-added services such as securing bookings, transporting cargo, and preparing shipping documents. However, due to COVID-19 outbreak, the freight forwarding industry faced many challenges like port congestion, container shortages, and blank sailings. Therefore, this study examines COVID-19 effect on the freight forwarding industry and the challenges that the freight forwarders faced especially in Egypt, which is a logistics hub due to its strateg
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Lehmann, Hans. "European International Freight Forwarders." In IT Outsourcing. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-60566-770-6.ch069.

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This case study is about information systems in one of the largest freight forwarding companies in Europe, here named Spedition Chur AG (SCA)1. With a long tradition of computers, data processing, and information systems on a global level, SCA has used information technology extensively since the 1960s. Over the years, their systems have become a truly strategic resource; many of the services SCA offers today are based solely on information management — the physical side of the transport business has taken a back seat and is often outsourced. The problems and issues SCA is dealing with now are
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Shpak, Aleksandr Sergeevich. "Assessment of the competitive position of a transport and logistics company in the market of freight forwarding services." In Development of the Russian socio-economic system: challenges and prospects. Publishing house Sreda, 2024. http://dx.doi.org/10.31483/r-112463.

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The problem of ensuring the company's competitive position in the market of transport and forwarding services is being updated by assessing external and internal factors for various models of the transport services market. Based on a competition analysis matrix for market segments of similar transport services, an assessment is made of the competitive position of a transport and logistics company operating in the Far Eastern Federal District.
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"Services auxiliary to all modes when delivered in an air transport context (freight forwarding and warehousing)." In Air Transport and the GATS. WTO, 2007. http://dx.doi.org/10.30875/1aabe53a-en.

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"Services auxiliary to all modes of transport when delivered in an air transport context (freight forwarding and warehousing)." In Air Transport and the GATS. WTO, 2006. http://dx.doi.org/10.30875/03c08d4a-en.

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Conference papers on the topic "Freight forwarding services"

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Gherasimov, Mihail. "Features Of Accounting At Enterprises Providing Transport And Forwarding Services." In 27th International Scientific Conference “Competitiveness and Innovation in the Knowledge Economy”. Academy of Economic Studies of Moldova, 2024. http://dx.doi.org/10.53486/cike2023.37.

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Competent accounting of freight forwarding companies has a number of nuances. A freight forwarding company can act as an intermediary between the customer and the carrier or independently carry out transportation with its own transport. In the first case, only the remuneration of the freight forwarder for the provision of services will be recognized as revenue, in the second case, the entire amount of the transaction. Important points that you should pay attention to when organizing accounting for a forwarding company: non-resident income tax; accounting for exchange rate differences; multimod
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Marčetić, Marija, Bojan Kocić, Nikola Vasić, and Gordana Prlinčević. "Digital Transformation of Shipping and Customs Business during the COVID-19 Pandemic." In 6th International Scientific Conference – EMAN 2022 – Economics and Management: How to Cope With Disrupted Times. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2022. http://dx.doi.org/10.31410/eman.2022.213.

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The freight-forwarding market is at a tipping point because of the pandemic which dictates a new narrative in business with the changes companies have gone through in all sec­tors. Covid-19 initiated freight-forwarding, logisticians and customs officers to re-assess their strategy and realization of supply chains in line with new technology and digitalization. Intro­ducing digital solutions will be the focus of every part of the supply chain as it will increase the quality of their services and so secure an adequate level of competitiveness in the market. Digital trends surpass traditional bus
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Islam, Md Monirul. "The Impact of COVID-19 on Business Performance of Logistics Firms in Cambodia." In International Research Symposium on How did a Health Crisis Translate to an Economic Crisis? The Impact of the COVID-19 Pandemic. ALLIED PUBLISHERS PVT. LTD., 2021. http://dx.doi.org/10.62458/camed/oar/symposium/2021/53-65.

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INTRODUCTION Cambodia’s exports of goods and services outpaced the country’s economic growth and outperformed global export growth over the past years. Exports of goods and services increased dramatically during the past years, from about US$4.2 billion in 2009 to US$14.7 billion in 2019 (O’Neill, 2021). The solid export growth resulted in improved livelihoods for Cambodian households. Trade is a medium for productivity led growth in a small economy like Cambodia. It gives companies access to wider markets and boosts foreign direct investment. But the COVID-19 pandemic had badly affected the f
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Napkhonenko, Natalya, Marina Karayeva, Dmytro Moloshtan, and Andrey Pochtovyuk. "Theoretical Basis for Assessing the Quality of Freight Forwarding Services of the Terminal." In 2020 IEEE Problems of Automated Electrodrive. Theory and Practice (PAEP). IEEE, 2020. http://dx.doi.org/10.1109/paep49887.2020.9240829.

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Vasiliauskas, Aidas Vasilis, Virgilija Zinkeviciutė, and Dovilė Kontautaitė. "The Impact Of Improved Business Processes Of Freight Forwarding Company To The Transportation Services In Global Markets." In The 8th International Conference "Transbaltica ‘2013". Vilnius Gediminas Technical University Publishing House Technika, 2013. http://dx.doi.org/10.3846/transbaltica2013.056.

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Tan, Pang-Jin, Shih-Fen Cheng, and Richard Chen. "Enabling Sustainable Freight Forwarding Network via Collaborative Games." In Thirty-Third International Joint Conference on Artificial Intelligence {IJCAI-24}. International Joint Conferences on Artificial Intelligence Organization, 2024. http://dx.doi.org/10.24963/ijcai.2024/330.

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Freight forwarding plays a crucial role in facilitating global trade and logistics. However, as the freight forwarding market is extremely fragmented, freight forwarders often face the issue of not being able to fill the available shipping capacity. This recurrent issue motivates the creation of various freight forwarding networks that aim at exchanging capacities and demands so that the resource utilization of individual freight forwarders can be maximized. In this paper, we focus on how to design such a collaborative network based on collaborative game theory, with the Shapley value represen
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Shi-Ping Zhou, Yong-Wu Zhou, Bi-Tao Peng, and Hai-Juan Wang. "The risk analysis of international freight forwarding in logistics service supply chain based on risk-MAP." In 2012 24th Chinese Control and Decision Conference (CCDC). IEEE, 2012. http://dx.doi.org/10.1109/ccdc.2012.6244489.

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Agustina, Erika, and Dian Mulyaningtyas. "The Influence Covid 19, Competition, Price and Service Quality on Purchase Decisions at PT Melvin Prima Perkasa (Freight Forwarding)." In Proceedings of the 4th International Conference on Applied Economics and Social Science, ICAESS 2022, 5 October 2022, Batam, Riau Islands, Indonesia. EAI, 2023. http://dx.doi.org/10.4108/eai.5-10-2022.2325879.

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Reports on the topic "Freight forwarding services"

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MELNIKOV, A. R., I. P. MELNIKOVA, and M. A. MELNIKOVA. ABOUT THE REQUIREMENTS FOR FREIGHT FORWARDERS IN THE LOGISTICS SERVICES MARKET. Science and Innovation Center Publishing House, 2022. http://dx.doi.org/10.12731/2227-930x-2022-12-1-2-15-23.

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The characteristic of the forwarding company is given, which is able to provide the client-cargo owner with a reduction in costs in the transport component of the price of goods. The object of the study is: the market of freight forwarding services. The objectives of the research, based on the methods of analysis and synthesis are research and analysis of the current state of the issue of interaction between the customer and the forwarder in the logistics market; determination of requirements for the forwarding company and determination of approaches to solving the problem of reducing the tran
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MELNIKOV, A. R., I. P. MELNIKOVA, and N. V. SHISHKAREVA. ABOUT THE ROLE OF THE FORWARDING COMPANY IN INCREASING THE ECONOMIC EFFICIENCY OF FOREIGN TRADE TRANSACTIONS OF CUSTOMERS (SELLERS AND BUYERS OF GOODS). Science and Innovation Center Publishing House, 2022. http://dx.doi.org/10.12731/2227-930x-2022-12-1-2-7-14.

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As part of the study and analysis of domestic and foreign practice of foreign trade in goods and freight forwarding, a characteristic of a conditional forwarding company is given that is able to provide a cargo owner customer with a reduction in costs in the transport component in the price of the customer’s goods. The object of the study is: the market of trade, transport operations and freight forwarding services. The objectives of the research, based on the methods of analysis and synthesis, are: research and analysis of the current state of the issue of interaction between the customer and
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