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Journal articles on the topic 'Hotel performance'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Mohd Taib, Nursyuhada, Mira Susanti Amirrudin, and Nooraslinda Abdul Aris. "Hotel Quality Ratings and Financially Sustainable Performance in Malaysia." International Journal of Research and Innovation in Social Science VIII, no. X (2024): 2819–34. http://dx.doi.org/10.47772/ijriss.2024.8100237.

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Background and Purpose: The hotel industry is essential in the wider tourism sector by providing various services. This study investigates the relationship between specific quality ratings and financial sustainable performance among hotels in Malaysia, focusing on Return on Assets (ROA) and Liquidity. The non-financial hotel quality evaluations studied include customer evaluations of hotel cleanliness, location, value for money, sleep quality, hotel service, and room quality. Methodology: A total of 56 hotels registered with the Malaysian Hotel Association (MAH) were selected based on the annu

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Jean, Bosco Harelimana, and Nahimana Côme. "Effect of Income Tax on Financial Performance of Hotel Industry in Rwanda." American Based Research Journal - ISSN (2304-7151) 10, no. 09 (2021): 01–17. https://doi.org/10.5281/zenodo.5592711.

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<em>The study aims to assess the effect of income tax on the financial performance of hotels in Rwanda. </em><em>A</em><em>ccording to the Rwanda Chamber of Tourism, taxes imposed on hotel’s Staff feeding lesser hotel’s financial performance consequently taxed on recurrent expenses rather than income raise tax avoidance or evasion to hotel investors. The general objective of this study is to assess the effect of income tax and hotel financial performance in Rwanda. During this study, a descriptive research design was used. The target population was 23 hotels selected from three to

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Wangsa, Vanessa, Ivana Valencia Erwen, Sharren Natasha, et al. "The Impact Of Outsourcing on Hotel Efficiency and Performance." International Journal of Humanities, Law, and Politics 2, no. 1 (2024): 33–37. http://dx.doi.org/10.46336/ijhlp.v2i1.50.

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Outsourcing has become a commonly used strategy in the hotel industry to improve operational efficiency and hotel performance. Hotel performance is very important in maintaining the quality of service provided to consumers. Therefore, this research aims to find out the impact of the use of outsourcing on the efficiency and performance of hotels in the Gading Serpong area. In this research, the data used is hotel data in Gading Serpong. The method used in the research is a qualitative method. Based on the research results, it was found that outsourcing has a big influence on hotel efficiency an

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Bangchokdee, Sirilak, and Lokman Mia. "The role of senior managers’ use of performance measures in the relationship between decentralization and organizational performance." Journal of Accounting & Organizational Change 12, no. 2 (2016): 129–51. http://dx.doi.org/10.1108/jaoc-11-2012-0110.

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Purpose This paper aims to examine the role of senior managers’ use of financial and non-financial performance measures in the relationship between decentralization and organizational performance in the hotel industry. Design/methodology/approach Data were collected using a mailed questionnaire. General Managers in charge of medium-to-large hotels in Thailand completed the questionnaire. In total, 131 general managers, one from each hotel, participated in the study. Path analysis technique was used to test the hypotheses. Findings The results indicate that the general managers’ use of financia

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Bader, Elana, and Karen Smith. "Hotels European Hotel Industry Performance 2005." Journal of Retail & Leisure Property 5, no. 3 (2006): 247–52. http://dx.doi.org/10.1057/palgrave.rlp.5100027.

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Arabuli, Svitlana, Arsenii Arabuli, and Olena Kyzymchuk. "Performance properties of terry fabrics for hotel towels." Tekstilna industrija 69, no. 4 (2021): 54–62. http://dx.doi.org/10.5937/tekstind2104054a.

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The state and standards of provision of hotels in Ukraine with terry towels are presented in this paper. The range of hotel terry towels is analyzed. The main factors that affected the modern assortment of textile materials for hotel terry towels are considered. The main focus is on the classic range of terry fabrics with double piles for hotel towels. The analysis of physical, mechanical and optical properties of terry fabrics for hotel towels is given. Indicators that characterize the interaction of fabric with drip-liquid moisture have been experimentally determined. The paper presents the

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Alphun, Cihan, Nuray Turker, and Ruggero Sainaghi. "The Strategic Performance Measurement System and Organisational Performance Through the Lenses of Contextual Factors: Empirical Evidence from the Hotel Industry." European Journal of Tourism, Hospitality and Recreation 13, no. 1 (2023): 1–13. http://dx.doi.org/10.2478/ejthr-2023-0001.

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Abstract The unprecedented effects of COVID-19 have been problematic for hotels. Therefore, implementing a performance measurement system (PMS) has become critical for hotel organisations. This study thus examined how the balanced scorecard (BSC) as a strategic PMS has a function in revealing hotel performance. Two contextual factors of hotels—external environmental uncertainty (EEU) and decentralised decision-making—were also investigated to understand their effects on the use of the BSC, which, in turn, determines hotel performance. A survey was conducted involving 145 four- and five-star ho

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Wahyudono, Denny Bernardus Kurnia. "Leader's Entrepreneurial Resiliences a Strong Predictor of New Hotel Performance in Yogyakarta." Kontigensi : Jurnal Ilmiah Manajemen 11, no. 1 (2023): 313–19. http://dx.doi.org/10.56457/jimk.v11i1.398.

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Yogyakarta as one of the leading tourism cities in Indonesia continues to show a trend of new hotel growth in recent years. Even though the Covid-19 pandemic has destroyed the hospitality sector globally, including in Indonesia, it turns out that new hotels are still popping up in this city. This is an interesting phenomenon indicating investor interest in continuing to invest in the hotel sector is still high. On the other hand, the presence of these new hotels keeps the hotel business competition competitive. In this situation, an innovative strategy becomes a determining factor for the sust

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Nababan, Tongam Sihol, Raya Panjaitan, Ferry Panjaitan, Robert Tua Siregar, and Acai Sudirman. "Market Structure, Conduct, and Performance of Star Hotels in North Sumatra, Indonesia." Jurnal Institutions and Economies 15, no. 1 (2023): 99–130. http://dx.doi.org/10.22452/ijie.vol15no1.5.

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This study aims to analyse the market structure, conduct, and performance of the star hotel industry in North Sumatra. The study was conducted in 2019 with time series data for the period of 2013 to 2018. The market structure is measured using the methods of concentration ratio, Herfindahl-Hirschman index, and barriers to entry, while descriptive methods are used to analyse the conduct and performance of five-star hotels. The results of the study show that: (i) there is a concentration of three- and four-star hotels, and that the concentration of four- and five-star hotels have an oligopolisti

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Ghiţă, Simona-Ioana, Rodica-Manuela Gogonea, and Simona-Andreea Săseanu. "Possibilities of statistical analysis of hotel activity performance in a competitive environment." Proceedings of the International Conference on Applied Statistics 1, no. 1 (2019): 264–74. http://dx.doi.org/10.2478/icas-2019-0024.

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Abstract The hotel industry is an important driver in tourism development of a region, with positive effects on economic growth, concentrating to a large extent the regional tourism services. The quality of services in this sector is decisive for improving the hotel activity performance, especially in terms of a competitive environment increasingly well defined. The service quality is directly proportional to the hotel comfort category. In 2018 Romania had 34 five-star hotels and 359 four-star hotels, representing less than a quarter of all hotels (24.32%). They owned just over 30% of the tota

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Kyule, Allan Kariuki. "Influence of Hotel Ambience and Performance of Hotels in Uganda. A Critical Literature Review." Journal of Modern Hospitality 1, no. 1 (2022): 40–53. http://dx.doi.org/10.47941/jmh.1096.

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Purpose: Globally, there are over 160,000 star rated hotels with more than 14 million accommodation (rooms) available to millions of customers across low, middle and upmarket hotels. The overall objective of this study was to examine influence of hotel ambience and performance of hotels in upmarket areas. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concluded that upmarket hotel managers should improve and maintain consistency in service quality

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Chen, Lifang. "A Neural Network Model for the Relationship between Hotel Marketing Strategies and Performance Based on Nonlinear Random Matrix Theory." Mathematical Problems in Engineering 2022 (September 9, 2022): 1–11. http://dx.doi.org/10.1155/2022/2957648.

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The homogenization of hotel competition has become a key problem faced by the hotel enterprises. According to the marketing theory, one perfect marketing strategy will improve hotel performance. Based on nonlinear random matrix and neural network model, this paper empirically analyzes the relationship between different marketing strategies and hotel performance from the aspects of hotel demand collection, strategy support, performance matching, and strategy regulation. The results show that the hotel performance based on product marketing strategies is the best, which has improving hotel perfo

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Yusuf, Muhammad. "Analysis of Employee Recruitment in Improving Performance in the Accommodation Service Business." Jurnal Ad'ministrare 8, no. 1 (2021): 59. http://dx.doi.org/10.26858/ja.v8i1.18178.

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The economic development of a region, especially in the development of the tourism sector, cannot be separated from the development of its human resources. This study aims to see the employee recruitment system, employee performance, and employee education qualifications at hotels in the city of Parepare. 7 informants are leaders and/or employees who are taken from hotels who are deemed to be able to represent the whole hotel in Parepare City. This research is applied research with a qualitative approach. Data were analyzed descriptively. Observations were made at seven hotels as the object of

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S., S. Orupabo, and N. Anwuri P. "EVALUATE THE ELECTRONIC SERVICE DELIVERY AND PERFORMANCE OF SELECTED THREE-STAR HOTELS USING SERVQUAL." GPH-International Journal of Social Science and Humanities Research 05, no. 04 (2022): 125–35. https://doi.org/10.5281/zenodo.7266491.

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<em>The purpose of this study is to empirically evaluate the relationship between Electronic Service Delivery and Performance of selected Three-Star Hotels in Port Harcourt using SERQUAL. Electronic Service Delivery is operationalized by Responsiveness, Reliability as against Hotel Performance A cross-sectional survey method was adopted as the research design. The population of the study constituted 10 selected three-star hotels in Port Harcourt using simple random sampling. Judgmental Sampling of Non-probability sampling technique was adopted to determine a sample size of 40 (4 managers of ea

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Yousif Noori, Afaf, and Barez Muhammed Wsman. "The role of hotel training in evaluating the performance level of employees." Journal of University of Raparin 10, no. 4 (2023): 659–76. http://dx.doi.org/10.26750/vol(10).no(4).paper29.

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Hotel training is crucial to equipping staff with the knowledge and abilities they need to advance their performance and boost the standard of specialized hotel services، which will have positive effects on the professional، financial، and social spheres. The purpose of the study is to identify the training policies، programs، and standards used in Sulaymaniyah's four- and five-star hotels as well as the standards used to assess employee performance. It also seeks to pinpoint the major issues and roadblocks that prevent the four- and five-star hotels from implementing efficient training progra

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Kim, Hong‐bumm, Woo Gon Kim, and Jeong A. An. "The effect of consumer‐based brand equity on firms’ financial performance." Journal of Consumer Marketing 20, no. 4 (2003): 335–51. http://dx.doi.org/10.1108/07363760310483694.

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Examines the underlying dimensions of brand equity and how they affect financial performance of hotel firms. The results of this empirical study, using data collected from 12 luxury hotels, indicate that brand loyalty, perceived quality, and brand image are important components of consumer‐based brand equity. The result implies that hotel firms should seriously consider brand loyalty, perceived quality, and brand image when attempting to establish definite brand equity from the customers’ viewpoint. A review of detailed measures constituting these three variables, brand loyalty, brand awarenes

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Chen, Yanyan, Yumei Zhong, Sumin Yu, Yan Xiao, and Sining Chen. "Exploring Bidirectional Performance of Hotel Attributes through Online Reviews Based on Sentiment Analysis and Kano-IPA Model." Applied Sciences 12, no. 2 (2022): 692. http://dx.doi.org/10.3390/app12020692.

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As people increasingly make hotel booking decisions relying on online reviews, how to effectively improve customer ratings has become a major point for hotel managers. Online reviews serve as a promising data source to enhance service attributes in order to improve online bookings. This paper employs online customer ratings and textual reviews to explore the bidirectional performance (good performance in positive reviews and poor performance in negative reviews) of hotel attributes in terms of four hotel star ratings. Sentiment analysis and a combination of the Kano model and importance-perfor

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Lubis, Yusniar, Siswa Panjang Hernosa, Sofiyan Sofiyan, Fajar Rezeki Ananda Lubis, Syaifuddin Syaifuddin, and Nasib Nasib. "The role of voluntary green behavior and green performance in promoting sustainability in the hospitality industry." International Journal of ADVANCED AND APPLIED SCIENCES 11, no. 10 (2024): 218–31. http://dx.doi.org/10.21833/ijaas.2024.10.024.

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This study aims to explore how green training, green commitment, and green information management affect green performance in 5-star hotels in Medan City, focusing specifically on voluntary green behavior. The study's participants included 331 employees from seven 5-star hotels in Medan City: JW Marriott Hotel, Aryaduta Hotel, Grand Mercure, Cambridge Hotel, Grand City Hall Medan, Hotel Danau Toba International, and Adimulia Hotel. Each of these hotels has been in operation for more than five years. Data was collected through a questionnaire and analyzed using structural equation modeling (SEM

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Sampetua Hariandja, Evo, and Lusiana Sartika. "Effects of brand innovation and marketing dynamic capability on the performance of international hotels." Innovative Marketing 18, no. 1 (2022): 63–78. http://dx.doi.org/10.21511/im.18(1).2022.06.

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The Covid-19 epidemic has resulted in a dramatic decline in hotel public consumption. Hotel performance must be enhanced through the use of a hotel marketing strategy to compete with others. The aim of this paper is to examine the relationship between the innovation of the brand, dynamic capability of marketing, brand communication, brand experience, and brand performance in Indonesian 3-5 star international hotels. The data for this study were acquired using an electronic questionnaire on Google Forms from 530 customers who stayed in hotels throughout Indonesia prior to and during the Covid-1

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Tarigan, Zeplin Jiwa Husada, Fransisca Andreani, and Sautma Ronni Basana. "The effect of supply chain integration on hotel performance through green supply chain management." Management Science Letters 11, no. 8 (2021): 2175–84. http://dx.doi.org/10.5267/j.msl.2021.5.002.

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Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) to maintain hotel performance and sustainability. This research is to examine the impact of internal and external integration on GSCM and hotel performance. It is quantitative research with judgmental sampling. Questionnaires were distributed to 72 hotel employees from 62 hotels of three-star hotels and above, who understand GSCM and hotel performance in East Java. But 66 questionnaires were returned, and only 62 questionnaires were valid for data analysis. Structural Equation Mod

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Xie, Karen L., Zili Zhang, Ziqiong Zhang, Amrik Singh, and Seul Ki Lee. "Effects of managerial response on consumer eWOM and hotel performance." International Journal of Contemporary Hospitality Management 28, no. 9 (2016): 2013–34. http://dx.doi.org/10.1108/ijchm-06-2015-0290.

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Purpose This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis. Findings This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover,

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Lee, Ki-Seop, and Kyung-Sook Kim. "The Relationship between Strategic Human Resource Management, Job Competence, and Job/Organizational Performance in Hotels." Tourism Sciences Society of Korea 39, no. 1 (2015): 147–62. http://dx.doi.org/10.17086/jts.2015.39.1.147.162.

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The hotel industry being highly dependent on human resources, the success or failure of its management is dependent on the competence of each component member of the organization. Therefore, the industry needs outstanding hotel specialists with professional knowledge and site-specific perception. Accordingly, hotel enterprises, realizing the importance of human resources, put a lot of effort into developing personnel to strengthen competitiveness through improvement of productivity and differentiation. The aim of this study was to ascertain the interrelationships between hotel employees’ perfo

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Onyeonoro, C. O., J. I. Amaechi-Chijioke, J. K. Ukwuoma, and F. N. Onyeonoro,. "Staff Involvement in Decision Making and Hotel Performance in Abia State, Nigeria." European Journal of Hospitality and Tourism Research 11, no. 1 (2023): 40–66. http://dx.doi.org/10.37745/ejhtr.2013/vol11n14066.

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The study examined the staff involvement in decision making and hotel performance in Abia State, Nigeria. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. Structured questionnaire was administered to 175 staff of the selected hotels. The data collected were analyzed using ordinary least square based simple regression analysis. The findings revealed that staff involvement in decision making has a significant influence on staff productivity in hotel estab

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Antonić, Jelena Jardas, Ivana Matković, and Kristina Kaštelan. "Evaluation of Hotel Companies Owning Five-Star Hotels in Primorsko-Goranska County (Croatia) Using the Multi-Criteria Approach." Polish Journal of Sport and Tourism 26, no. 3 (2019): 35–39. http://dx.doi.org/10.2478/pjst-2019-0018.

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AbstractIntroduction. High-category hotels are considered to be one of the most important elements of every tourist destination’s supply. Recently, the lack of highly rated hotels in the Republic of Croatia has often been criticized by the public because they are believed to be a prerequisite in the creation of a competitive tourist offer.Material and methods. The authors have performed a multi-criteria decision analysis of eight companies owning five-star hotels in Primorsko-Goranska County using the Analytic Hierarchy Process (AHP) method. Their business performance was evaluated based on bo

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Vujosevic, Milica, and Milena Popovic. "The comparison of the energy performance of hotel buildings using PROMETHEE decision-making method." Thermal Science 20, no. 1 (2016): 197–208. http://dx.doi.org/10.2298/tsci150409098v.

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Annual energy performance of the atrium type hotel buildings in Belgrade climate conditions are analysed in this paper. The objective is to examine the impact of the atrium on the hotel building?s energy needs for space heating and cooling, thus establishing the best design among four proposed alternatives of the hotels with atrium. The energy performance results are obtained using EnergyPlus simulation engine, taking into account Belgrade climate data and thermal comfort parameters. The selected results are compared and the hotels are ranked according to certain criteria. Decision-making proc

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SUN, SHINN, and WEN-MIN LU. "EVALUATING THE PERFORMANCE OF THE TAIWANESE HOTEL INDUSTRY USING A WEIGHT SLACKS-BASED MEASURE." Asia-Pacific Journal of Operational Research 22, no. 04 (2005): 487–512. http://dx.doi.org/10.1142/s0217595905000595.

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The purpose of this paper is threefold: to assess the performance of 55 international tourist hotels in Taiwan in 2001 in terms of managerial, occupancy, and catering efficiencies; to analyze hotel operating characteristics, which might explain the variation in managerial efficiencies across these hotels; and to measure productivity growth in the 34 international tourist hotels over the years 1990–2001. Empirical results indicate that (1) the marketing for lodging services was not operated efficiently in 2001; (2) the hotels operated poorly both at the levels of occupancy and catering efficien

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Marco-Lajara, Bartolomé, Enrique Claver-Cortés, and Mercedes Úbeda-García. "Business agglomeration in tourist districts and hotel performance." International Journal of Contemporary Hospitality Management 26, no. 8 (2014): 1312–40. http://dx.doi.org/10.1108/ijchm-07-2013-0319.

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Purpose – The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of business agglomeration in tourist districts. If agglomeration affects hotels positively, then the externalities generated in tourist districts will be relevant when locating an establishment. Otherwise, the reason why hotels group together geographically would be more related to the suitability of beaches as a tourist destination. The study also analyzes the impact that regions or autonomous communities have

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Mburu, David, and Thomas Getenga. "ASSESSMENT OF EFFECTIVE IMPLEMENTATION OF PUBLIC PROCUREMENT POLICIES ON THE PERFORMANCE OF 4-STAR HOTELS IN GABORONE (A CASE OF PEERMONT MONDIOR HOTEL)." International Journal of Supply Chain Management 7, no. 1 (2022): 28–44. http://dx.doi.org/10.47604/ijscm.1552.

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Purpose: Procurement policies implementation has been recognized as the most difficult challenge affecting the government funded four-star hotel hotels in Gaborone, Botswana, and their attempts to attain economic growth of the country. Thus, this study was conducted to assess the effective implementation of public procurement legislation as well as the performances of Gaborone's four-star hotel. A case of Peermont Mondior Hotel. Methodology: The study used descriptive research design, and applied a census design since the target population of 43 respondents was a manageable number.

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Chayanan, Kerdpitak Napassorn Kerdpitak Sophawan Treesuwan Peerawee Teppratuangtip. "Business Performance Model Of Three Stars Hotel In Thailand." Multicultural Education 7, no. 9 (2021): 338. https://doi.org/10.5281/zenodo.5515528.

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<em>In the recent decade, the hotel business performance is most crucial. Particularly, it has major importance to boost the hospitality industry. In this direction, this study is concerned to investigate the business performance of hotels in relation to the services and marketing prospective. The objective of this study is to examine the role of customer services and marketing management on business performance. This study is based on the hotel industry of Thailand. Therefore, population of the study is Thailand hotels and respondents of the study is based on the hotel employees. Three-star h

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Achieng, Sylvia A., and Anthony W. Pepela. "Influence of Interpersonal Communication on Hotel Performance: A Case of Classified Hotels along the Kenyan Coastal Tourism Hub." International Journal of Research and Innovation in Social Science VII, no. V (2023): 1607–14. http://dx.doi.org/10.47772/ijriss.2023.70623.

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Kenya’s coast is a renowned tourism hub, thanks to its natural beaches, a serene environment and world-class hotels. Unfortunately, these hotels’ average check has been inconsistent. Insecurity, seasonality challenges, and frequent travel advisories have been pointed out as some of the contributing factors to the trend. Interestingly, other destinations facing similar challenges bounce back so fast thanks to their inventive approaches to reducing guest churn. It is not clear whether Kenya’s coastal classified hotels have adopted such strategies. This study sought to assess whether communicatio

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Sharma, Himanshu, Gunmala Suri, and Vandana Savara. "An Approach Combining DEA and ANN for Hotel Performance Evaluation." International Journal of E-Adoption 12, no. 1 (2020): 15–29. http://dx.doi.org/10.4018/ijea.2020010102.

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For a hotel to succeed in the long run, it becomes vital to achieve higher profits along with increased performance. The performance evaluation of a hotel can signify its sustainable competitiveness within the hospitality industry. This article performs a two-stage study that combines data envelopment analysis (DEA) and artificial neural network (ANN) to evaluate hotel performance. The first stage to evaluate the efficiency for hotels is by using the DEA technique. The input variables considered are the number of rooms and the ratings corresponding to six aspects of a hotel (service, room, val

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Yesuf, Gabriel, Rukkayatu Suleiman, Adejoh Matthew, and Gabriel Yesuf. "A STUDY OF HOTELS’ FINANCIAL PERFORMANCE FOR INTRODUCTION OF AN INTER-HOTEL COMPARISON SCHEME IN YOLA, ADAMAWA STATE NIGERIA." International Journal of Research Findings in Engineering, Science and Technology 4, no. 1 (2022): 20–26. http://dx.doi.org/10.48028/iiprds/ijrfest.v4.i1.03.

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One way of achieving classification of hotels is by comparative analysis of major operating statistics. Comparative analysis of hotel operating statistics for the purpose of classification is achieved through inter-hotel comparison scheme. Inter- hotel comparison is a system where hotels of comparable standards agree that their performance statistics be collected, analyzed and compared by a center so that each hotel is able to assess its performance in relation to other hotels in the scheme. Hotels in Yola lack this medium. The purpose of this study was to determine the perception and willingn

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Halawani, Firas Mohamad, Patrick C. H. Soh, and Yahya Mohamad Halawani. "The Effects of Social Commerce Utilization on Business Performance." Information Resources Management Journal 33, no. 3 (2020): 1–23. http://dx.doi.org/10.4018/irmj.2020070101.

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Social commerce is one of the most relevant technological innovations in recent years. It has strongly benefited many industries, including tourism. While many studies on social commerce have been conducted from the user perspective, less attention has been paid to the organisational perspective, particularly that of hotel organisations. To help understand the key drivers of hotel social commerce usage and their effects on hotel business performance, this study augments the integrated model of e-business usage and impact with hotel social media characteristics. Using stratified random sampling

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Mensah, Ishmael. "Stakeholder pressure and hotel environmental performance in Accra, Ghana." Management of Environmental Quality: An International Journal 25, no. 2 (2014): 227–43. http://dx.doi.org/10.1108/meq-01-2013-0009.

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Purpose – The purpose of this paper is to examine the extent to which primary and secondary stakeholders influence the environmental performance of hotels in Accra and whether size of hotel moderates stakeholder influence on the environmental performance of hotels. Design/methodology/approach – Environmental performance of the hotels was based on 33 variables in ten key areas of environmental management in the literature. Survey questionnaires were self-administered to a stratified random sample of managers of different categories of hotels in Accra. Findings – The findings point to the fact t

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Residata, Wisang, Nabila Fajri Kusuma Ningrum, Syahida Nur Aulia Rahmi, et al. "Comparative Analysis for Strategy Implementation in Indonesia's Hotel Business Sector During Covid-19." E3S Web of Conferences 465 (2023): 02015. http://dx.doi.org/10.1051/e3sconf/202346502015.

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This paper examines the performance of differentiation strategies employed by two prominent holding hotel companies, Intercontinental Group, and ACCOR Group, within different hotel categories. This research objective is to compare the revenue performance of 3-star and 4-star hotels, specifically Holiday Inn and Holiday Inn Express (from Intercontinental Group) also Ibis and Novotel (from ACCOR Group). The data analysis involves the calculation of revenue percentages for each hotel category over seven years, from 2016 to 2022. This research adopts descriptive and comparative approaches by contr

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Arbelo, Antonio, Marta Arbelo-Pérez, and Pilar Pérez-Gómez. "Heterogeneity of Resources and Performance in the Hotel Industry." Journal of Hospitality & Tourism Research 45, no. 1 (2020): 68–89. http://dx.doi.org/10.1177/1096348020944450.

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Resource heterogeneity is a key aspect of one of the most important theories of strategic management: the resource-based view of the firm. This theory suggests that the performance effects of a firm’s strategy depend on the firm’s individual resources and capabilities and the setting within which it is operating. In this article, we argue that the current methods for measuring hotel performance and its determinants may be inconsistent with this theory. To measure efficiency, hotels should be viewed as heterogeneous firms, and the relationships between determinants and performance must be asses

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Njuguna, Jane Nyokabi, Juliana Namada, and Maina Muchara. "Differentiation strategy, firm structure and performance of star rated hotels." International Journal of Research in Business and Social Science (2147- 4478) 8, no. 6 (2019): 08–14. http://dx.doi.org/10.20525/ijrbs.v8i6.498.

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It is estimated that emerging economies will get over 1 billion international tourists by the year 2030. Strategic management researchers have severally recommended credible research in the area of strategy-structure coalignment in the hospitality industry. The purpose of this study was to analyze the influence of differentiation strategy-firm structure coalignment on performance of star rated hotels in Kenya. This study adopted positivism research philosophy and a descriptive-correlative research design. The population consisted of general managers and functional managers from Kenya’s three,

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Yin, Pengzhen, Min Yang, and Ranran Yang. "Investigating the Effects of IT Capability on Hotel Performance Based on DEA Approach: An Empirical Example of International Hotels in Hong Kong." Sustainability 12, no. 17 (2020): 6732. http://dx.doi.org/10.3390/su12176732.

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IT capability improves organization resilience in uncertain social environments (such as the outbreak of COVID-19) and, thus, becomes a key factor in the organization of sustainable development. However, studies have rarely quantitatively examined the efficiency of IT capability and its effects on hotel performance. This study aims to investigate how and to what extent IT capability facilitates hotel operations. Context-dependent and measure-specific data envelopment analysis (DEA) models were employed to assess hotel performance and IT capability. The data from international hotels in Hong Ko

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Halawani, Firas Mohamad, Patrick C. H. Soh, and Yahya Mohamad Halawani. "Social Media Utilisation and Business Performance of Hotels in Lebanon." Journal of Global Information Management 28, no. 3 (2020): 58–76. http://dx.doi.org/10.4018/jgim.2020070104.

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Several studies on social media from a users' perspective have been conducted. However, less attention has been paid to the effect of social media on organization performance, particularly among hotels. The aim of the study is to investigate the effect of social media on hotels' business performance as well as assessing the moderating effect of the hotel classification. In this study, a structural equation modelling method has been used for data analysis. The survey data was gathered from a sample of 146 hotels in Lebanon. Data analysis results demonstrate a positive and significant relationsh

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Wirjono, Endang Raino, and Kadek Bramanda Deva. "DAMPAK PENERAPAN AKUNTANSI MANAJEMEN LINGKUNGAN TERHADAP KINERJA LINGKUNGAN PADA HOTEL DI UBUD." Bilancia : Jurnal Ilmiah Akuntansi 8, no. 2 (2024): 128. http://dx.doi.org/10.35145/bilancia.v8i2.4457.

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ABSTRACT This research aims to test the implementation of Environmental Management Accounting variables on environmental performance variables in hotels in Ubud. The object of this research is environmental performance and the subject of this research is hotels in the Ubud area. The population used in this research were 3 star hotels, 4 star hotels and 5 star hotels in the Ubud area.The data used in this research is primary data, where data collection uses a survey method by distributing questionnaires to hotels in the Ubud area. This research variable consists of the independent variable, nam

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Daulay, Geby Silvia Meylani, and Agustini Dyah Respati. "PENGARUH LINGKUNGAN KERJA DAN KETERIKATAN KARYAWAN TERHADAP KINERJA KARYAWAN HOTEL DI KOTA YOGYAKARTA." Jurnal Riset Manajemen dan Bisnis 18, no. 1 (2023): 49. http://dx.doi.org/10.21460/jrmb.2023.181.458.

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ABSTRAKPenelitian ini bertujuan untuk untuk menguji pengaruh lingkungan kerja dan keterikatan karyawan terhadap kinerja karyawan beberapa hotel di Kota Yogyakarta. Data penelitian dikumpulkan melalui kuesioner hardcopy yang dibagikan secara langsung dengan mendatangi tiap-tiap hotel tempat responden bekerja. Hotel-hotel tersebut meliputi delapan hotel dengan kriteria Bintang 2 dan Bintang 3 di kota Yogyakarta yaitu hotel D’kayon, hotel Orlen, De Laxton hotel, Puri Artha hotel, Grand Kangen hotel Urip Sumoharjo, Tickle hotel, Favehotel Kusumanegara dan Grand Puri Saron Hotel dengan total sebany

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Hinson, Robert Ebo, Ibn Kailan Abdul-Hamid, and Ellis L. C. Osabutey. "Investigating market orientation and positioning in star-rated hotels in Ghana." International Journal of Contemporary Hospitality Management 29, no. 10 (2017): 2629–46. http://dx.doi.org/10.1108/ijchm-02-2016-0075.

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Purpose Market orientation and positioning have been widely recognized as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market orientation, positioning and hotel performance in Ghana’s (luxury) hotel sector. It also reports on the joint influence of market orientation and positioning on hotel performance in the same sector. Design/methodology/approach Three hypotheses were investigated on the link between market orientation and hotel performance, positioning and hotel performance, and the joint effect of market orientation and position

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Cheng, Ching-Hsue, Ming-Chi Tsai, and Yuan-Shao Chang. "The relationship between hotel star rating and website information quality based on visual presentation." PLOS ONE 18, no. 11 (2023): e0290629. http://dx.doi.org/10.1371/journal.pone.0290629.

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The hotel industry is essential for tourism. With the rapid expansion of the internet, consumers only search for their desired keywords on the website when they trying to find a hotel to stay, causing the relevant hotel information would appear. To quickly respond to the changing market and consumer habits, each hotel must focus on its website information and information quality. This study proposes a novel methodology that uses rough set theory (RST), principal component analysis, t-Distributed Stochastic Neighbor Embedding (t-SNE), and attribute performance visualization to explore the relat

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Langgat, Juliana, Boumediene Ramdani, Suzana Pavic, and Evren Tok. "Environmentally Sustainable Practices and Hotel Performance: Evidence from Malaysia." Sustainability 15, no. 6 (2023): 5289. http://dx.doi.org/10.3390/su15065289.

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The hospitality sector is under constant pressure from clients to adopt environmentally friendly practices. Industry reports suggest that customers prefer to stay in hotels that care about the environment. This means that hotels adopting environmentally sustainable practices can attract pro-environment customers and, as a result, improve their overall performance. This study aims to examine the innovation, organization and external environment determinants of adopting sustainable practices in hotel–restaurants and whether these practices affect the overall performance of hotels. Based on a sur

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Marneros, Stelios, George Papageorgiou, and Andreas Efstathiades. "Evaluating Strategies for Sustainability and Business Performance in the Hotel Industry of Cyprus." International Conference on Tourism Research 6, no. 1 (2023): 177–85. http://dx.doi.org/10.34190/ictr.6.1.1182.

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Several studies have been carried out on the topic of sustainability management. However, little has been done to evaluate the actual effects of environmental and energy management as applied to the hotel industry. This paper provides an assessment of sustainability aspects and the prospects of proactive environmental management in the hotel industry. For this purpose, interviews have been conducted to a representative sample of four- and five-star hotels in Cyprus. Hotels were chosen based on geographical stratification. Data was collected based on the responses of general managers of the sel

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Zhang, Wen Tu, Il Young Choi, Yun Joo Hyun, and Jae Kyeong Kim. "Hotel Service Analysis by Penalty-Reward Contrast Technique for Online Review Data." Sustainability 14, no. 12 (2022): 7340. http://dx.doi.org/10.3390/su14127340.

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Hotel reviews play an important role in the selection of hotels by travelers. Online travel platforms (e.g., Tripadvisor, Expedia) provide multi-criteria (e.g., room, service, location, sleep quality, etc.) ratings to make it easier for travelers to choose a hotel from reviews. Through penalty-reward contrast analysis (PRCA), this study aims to explore the asymmetric effects of attribute performance (Value, Cleanliness, Location, Rooms, Service, and Sleep Quality) on customer satisfaction with different geographic and cultural backgrounds using review data from hotels in Shanghai, Seoul, and N

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Said, Dewi Damayanti, Boge Triatmanto, and Sunardi Sunardi. "Improving Hotel Performance Determined by Empowerment and Situational Leadership." East African Scholars Journal of Economics, Business and Management 7, no. 08 (2024): 331–41. http://dx.doi.org/10.36349/easjebm.2024.v07i08.004.

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This research aims to describe empowerment, situational leadership, and organizational performance in the hotel industry in South Kalimantan. It analyzes the influence of empowerment and situational leadership on organizational performance. The population in this study were all managers of 3 and 4-star hotels in South Kalimantan, totaling 222 people. The data collection method used is the census. This research shows that the empirical role of empowerment is most determined by hotel employees' sense of responsibility, primarily responsibility towards work. On the other hand, the leader's abilit

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Presutti, Manuela, Marco Savioli, and Vincenza Odorici. "Strategic orientation of hotels: Evidence from a contingent approach." Tourism Economics 26, no. 7 (2019): 1212–30. http://dx.doi.org/10.1177/1354816619868886.

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Strategic orientation (SO) – a necessary condition to achieve and maintain a competitive advantage – should particularly be considered in the tourism industry, given the high competition and rapidly changing environment. This article investigates whether the different dimensions of SO (entrepreneurial orientation (EO), learning orientation (LO) and market orientation (MO)) have a direct effect on hotel performance and whether the relationship between SO and hotel performance is contingent on various hotel-specific characteristics. The hypotheses are tested against a sample of 120 small hotels

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Larasati, Novia, Gusti Ayu Shinta, Dennis Mahendra, et al. "ENHANCING BUSINESS PERFORMANCE OF SAHID MONTANA HOTEL MALANG IN TOURISM PROGRAM." International Journal of Applied Business and International Management 2, no. 2 (2018): 85–100. http://dx.doi.org/10.32535/ijabim.v2i2.14.

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Sahid montana is a 5 star hotel located in Malang. The hotel has a herritage-themed design, which makes Sahid hotel has its own advantages from other hotels. Sahid Montana wants his hotel to be known internationally. The idea for Sahid Montana if want go international are to create an attractive package for the tourists so will be interested and create activities such as learning traditional dance and learning to make batik. Sahid Montana does not have a target country because Sahid Montana wants all customers from all the countries can stay at Sahid Hotel. If want to succeed until the interna

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Serafim, Gerdina Handa, and José Manuel Cristóvão Veríssimo. "The Relationship between Strategic Orientation, Service Innovation, and Performance in Hotels in Angola." Sustainability 13, no. 11 (2021): 6256. http://dx.doi.org/10.3390/su13116256.

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This paper aims to investigate the impacts of customer orientation, competitor orientation, learning orientation, technology orientation, and entrepreneurial orientation on hotel innovation and performance. Data from 69 hotels in four Angolan provinces were analyzed using the partial least squares (PLS) approach and multi group analysis. The results show that learning and entrepreneurial orientations have a positive impact on hotel innovation. As anticipated, innovation has a positive impact on performance. According to the multigroup analysis, only the hotel category has a moderating effect o

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