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Journal articles on the topic 'Hotel performance'
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1
Bangchokdee, Sirilak, and Lokman Mia. "The role of senior managers’ use of performance measures in the relationship between decentralization and organizational performance." Journal of Accounting & Organizational Change 12, no. 2 (June 6, 2016): 129–51. http://dx.doi.org/10.1108/jaoc-11-2012-0110.
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Purpose This paper aims to examine the role of senior managers’ use of financial and non-financial performance measures in the relationship between decentralization and organizational performance in the hotel industry. Design/methodology/approach Data were collected using a mailed questionnaire. General Managers in charge of medium-to-large hotels in Thailand completed the questionnaire. In total, 131 general managers, one from each hotel, participated in the study. Path analysis technique was used to test the hypotheses. Findings The results indicate that the general managers’ use of financial and non-financial performance measures fully mediates the relationship between the extent of decentralization of decision-making and hotel performance. The results reveal that the decentralization of decision-making alone is not enough to help a hotel improve its performance. Indeed, the relationship between decentralization of decision-making and hotel performance exists only via the general manager’s use of the performance measures. It is contended that a general manager’s use of the performance measures in a hotel encourages department managers to make appropriate decisions to successfully improve their department’s performance which, in turn, leads to increased performance of the hotel. Originality/value This study provides empirical evidence indicating how senior managers in hotels with decentralized decision-making could use performance measures to better manage their hotels, thereby improving the hotel’s performance. An in-depth analysis of the data reveals that the senior manager’s use of the non-financial, and not the financial, performance measures is a mediator of the relationship between decentralization of decision-making and hotel performance.
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Bader, Elana, and Karen Smith. "Hotels European Hotel Industry Performance 2005." Journal of Retail & Leisure Property 5, no. 3 (July 2006): 247–52. http://dx.doi.org/10.1057/palgrave.rlp.5100027.
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Arabuli, Svitlana, Arsenii Arabuli, and Olena Kyzymchuk. "Performance properties of terry fabrics for hotel towels." Tekstilna industrija 69, no. 4 (2021): 54–62. http://dx.doi.org/10.5937/tekstind2104054a.
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The state and standards of provision of hotels in Ukraine with terry towels are presented in this paper. The range of hotel terry towels is analyzed. The main factors that affected the modern assortment of textile materials for hotel terry towels are considered. The main focus is on the classic range of terry fabrics with double piles for hotel towels. The analysis of physical, mechanical and optical properties of terry fabrics for hotel towels is given. Indicators that characterize the interaction of fabric with drip-liquid moisture have been experimentally determined. The paper presents the results of the investigation of terry fabrics` performance after 1, 5 and 10 washing cycles. The terry fabric with 500 g per sq.m density and with a twisted loop 3.5 mm high provides the best performance and is recommended for use in hotel towel manufacturing.
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Nababan, Tongam Sihol, Raya Panjaitan, Ferry Panjaitan, Robert Tua Siregar, and Acai Sudirman. "Market Structure, Conduct, and Performance of Star Hotels in North Sumatra, Indonesia." Jurnal Institutions and Economies 15, no. 1 (January 1, 2023): 99–130. http://dx.doi.org/10.22452/ijie.vol15no1.5.
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This study aims to analyse the market structure, conduct, and performance of the star hotel industry in North Sumatra. The study was conducted in 2019 with time series data for the period of 2013 to 2018. The market structure is measured using the methods of concentration ratio, Herfindahl-Hirschman index, and barriers to entry, while descriptive methods are used to analyse the conduct and performance of five-star hotels. The results of the study show that: (i) there is a concentration of three- and four-star hotels, and that the concentration of four- and five-star hotels have an oligopolistic structure; (ii) the market structure of star hotels tends to be monopolistic; (iii) the minimum efficient scale index of star hotels is relatively small, which means that new hotels have a good opportunity to get a larger market share; (iv) the level of service and the level of availability of star hotel facilities are classified as good; and (v) the star hotel market structure influences hotel business behaviour in North Sumatra, which in turn affects hotel business performance.
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Ghiţă, Simona-Ioana, Rodica-Manuela Gogonea, and Simona-Andreea Săseanu. "Possibilities of statistical analysis of hotel activity performance in a competitive environment." Proceedings of the International Conference on Applied Statistics 1, no. 1 (October 1, 2019): 264–74. http://dx.doi.org/10.2478/icas-2019-0024.
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Abstract The hotel industry is an important driver in tourism development of a region, with positive effects on economic growth, concentrating to a large extent the regional tourism services. The quality of services in this sector is decisive for improving the hotel activity performance, especially in terms of a competitive environment increasingly well defined. The service quality is directly proportional to the hotel comfort category. In 2018 Romania had 34 five-star hotels and 359 four-star hotels, representing less than a quarter of all hotels (24.32%). They owned just over 30% of the total number of hotel bed-places. This paper provides a statistical analysis of activity in the hotel industry in Romania, focusing on main elements of its performance, in terms of a competitive environment. As a result of a case-study on the employees of high comfort category hotels in Bucharest, the key elements of a performing activity are revealed, in order to obtain a competitive advantage.
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Kyule, Allan Kariuki. "Influence of Hotel Ambience and Performance of Hotels in Uganda. A Critical Literature Review." Journal of Modern Hospitality 1, no. 1 (November 4, 2022): 40–53. http://dx.doi.org/10.47941/jmh.1096.
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Purpose: Globally, there are over 160,000 star rated hotels with more than 14 million accommodation (rooms) available to millions of customers across low, middle and upmarket hotels. The overall objective of this study was to examine influence of hotel ambience and performance of hotels in upmarket areas.
Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps.
Findings: The study concluded that upmarket hotel managers should improve and maintain consistency in service quality to enhance accommodation performance of their hotels. Upmarket hotel managers should place considerable importance on improving the levels of service reliability/trustworthiness, service reputation/credibility, and service recovery when something goes wrong, service accessibility/flexibility, service professionalism/skills and service behaviour/attitude in their daily operations. Upmarket hotel managers pay more attention to service quality delivery for better room efficiency and customer satisfaction.
Unique Contribution to Theory, Policy and Practice: This study recommended that that the hotel regulatory authorities should improve on regulations and control of accommodation facilities to facilitate better accommodation performance of upmarket hotels. Upmarket hotel managers should consistently improve the quality of room facilities and service quality as well as support regulatory control to cause positive and significant changes in accommodation performance of upmarket hotels. The customers should use hotel star rating status as guide in comparing and making decisions on choice of accommodation facilities of upmarket hotels.
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Kim, Hong‐bumm, Woo Gon Kim, and Jeong A. An. "The effect of consumer‐based brand equity on firms’ financial performance." Journal of Consumer Marketing 20, no. 4 (July 1, 2003): 335–51. http://dx.doi.org/10.1108/07363760310483694.
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Examines the underlying dimensions of brand equity and how they affect financial performance of hotel firms. The results of this empirical study, using data collected from 12 luxury hotels, indicate that brand loyalty, perceived quality, and brand image are important components of consumer‐based brand equity. The result implies that hotel firms should seriously consider brand loyalty, perceived quality, and brand image when attempting to establish definite brand equity from the customers’ viewpoint. A review of detailed measures constituting these three variables, brand loyalty, brand awareness, and brand image, shows that most measures affect financial performances of hotels. Nonparametric correlation analysis provides fairly convincing evidence of the effect that consumer‐based brand equity has on a firm’s financial performance in the hotel industry
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Yusuf, Muhammad. "Analysis of Employee Recruitment in Improving Performance in the Accommodation Service Business." Jurnal Ad'ministrare 8, no. 1 (February 20, 2021): 59. http://dx.doi.org/10.26858/ja.v8i1.18178.
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The economic development of a region, especially in the development of the tourism sector, cannot be separated from the development of its human resources. This study aims to see the employee recruitment system, employee performance, and employee education qualifications at hotels in the city of Parepare. 7 informants are leaders and/or employees who are taken from hotels who are deemed to be able to represent the whole hotel in Parepare City. This research is applied research with a qualitative approach. Data were analyzed descriptively. Observations were made at seven hotels as the object of research, one of which recruited employees openly, while the other six hotels did not. Of all employees in the seven hotels, only a small proportion have educational qualifications with a tourism background. There is one hotel that has employees with a tourism education background, but only at the level of vocational high school education, besides that employee performance is generally still low in almost all hotels, only one hotel which according to our observations is quite good in terms of hotel service standards. The results showed that the recruitment system has not been implemented openly, employee performance is still low and educational qualifications are not following the needs of the workforce in the hotel industry
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Chen, Lifang. "A Neural Network Model for the Relationship between Hotel Marketing Strategies and Performance Based on Nonlinear Random Matrix Theory." Mathematical Problems in Engineering 2022 (September 9, 2022): 1–11. http://dx.doi.org/10.1155/2022/2957648.
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The homogenization of hotel competition has become a key problem faced by the hotel enterprises. According to the marketing theory, one perfect marketing strategy will improve hotel performance. Based on nonlinear random matrix and neural network model, this paper empirically analyzes the relationship between different marketing strategies and hotel performance from the aspects of hotel demand collection, strategy support, performance matching, and strategy regulation. The results show that the hotel performance based on product marketing strategies is the best, which has improving hotel performance about 5%. In contrast, the hotel performance based on people-oriented marketing strategies is the worst. Therefore, we believe that the hotel enterprises should pay attention to the adjustment of product structure and the role of people in hotel operation and management. Adjusting product structure, strengthening hotel information construction, and paying attention to talent cultivation play an important role in improving hotel performance, in order to provide useful reference for the development of other hotels.
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Xie, Karen L., Zili Zhang, Ziqiong Zhang, Amrik Singh, and Seul Ki Lee. "Effects of managerial response on consumer eWOM and hotel performance." International Journal of Contemporary Hospitality Management 28, no. 9 (September 12, 2016): 2013–34. http://dx.doi.org/10.1108/ijchm-06-2015-0290.
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Purpose This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with 30,232 performance records matched to these hotels on a quarterly basis. Findings This study finds that managerial response leads to an average increase of 0.235 stars in the TripAdvisor ratings of the sampled hotels, as well as a 17.3 per cent increase in the volume of subsequent consumer eWOM. Moreover, managerial response moderates the influence of ratings and volume of consumer eWOM on hotel performance. Practical implications This study offers a practical model that enables hotel managers to orchestrate social media marketing approaches and efforts toward an optimal social media strategy. Originality/value This study differs from extant literature that has extensively focused on consumer reviews by providing a new perspective of management intervention in the social media context. By examining the interplay of managerial response and consumer eWOM at the individual hotel level, this study provides empirical evidence of managerial response affecting hotel performance through the increased ratings and volume of consumer eWOM. This study also offers insights into the practical importance of crafting intervention opportunities to cultivate the continued engagement of consumers on social media and increased hotel performance.
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Sampetua Hariandja, Evo, and Lusiana Sartika. "Effects of brand innovation and marketing dynamic capability on the performance of international hotels." Innovative Marketing 18, no. 1 (February 10, 2022): 63–78. http://dx.doi.org/10.21511/im.18(1).2022.06.
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The Covid-19 epidemic has resulted in a dramatic decline in hotel public consumption. Hotel performance must be enhanced through the use of a hotel marketing strategy to compete with others. The aim of this paper is to examine the relationship between the innovation of the brand, dynamic capability of marketing, brand communication, brand experience, and brand performance in Indonesian 3-5 star international hotels. The data for this study were acquired using an electronic questionnaire on Google Forms from 530 customers who stayed in hotels throughout Indonesia prior to and during the Covid-19 pandemic. Smart-PLS 3.2.9 was used to analyze the data using the outer model and the inner model. The findings indicated as follows: brand innovation has a positive effect on brand communication; dynamic marketing capability has a positive influence on brand communication; brand communication directly has a positive effect on brand experience; brand experience significantly has a positive effect on brand performance; brand communication directly has a positive effect on brand performance; brand innovation has a positive influence on brand performance, and dynamic marketing capability has a positive effect on brand performance. This study contributes to the worldwide hotel strategy’s global marketing efforts in order to compete and improve performance in an increasingly competitive hotel business.
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Vujosevic, Milica, and Milena Popovic. "The comparison of the energy performance of hotel buildings using PROMETHEE decision-making method." Thermal Science 20, no. 1 (2016): 197–208. http://dx.doi.org/10.2298/tsci150409098v.
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Annual energy performance of the atrium type hotel buildings in Belgrade climate conditions are analysed in this paper. The objective is to examine the impact of the atrium on the hotel building?s energy needs for space heating and cooling, thus establishing the best design among four proposed alternatives of the hotels with atrium. The energy performance results are obtained using EnergyPlus simulation engine, taking into account Belgrade climate data and thermal comfort parameters. The selected results are compared and the hotels are ranked according to certain criteria. Decision-making process that resulted in the ranking of the proposed alternatives is conducted using PROMETHEE method and Borda model. The methodological approach in this research includes the creation of a hypothetical model of an atrium type hotel building, numerical simulation of energy performances of four design alternatives of the hotel building with an atrium, comparative analysis of the obtained results and ranking of the proposed alternatives from the building?s energy performance perspective. The main task of the analysis is to examine the influence of the atrium, with both its shape and position, on the energy performance of the hotel building. Based on the results of the research it can be to determine the most energy efficient model of the hotel building with atrium for Belgrade climate condition areas.
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Tarigan, Zeplin Jiwa Husada, Fransisca Andreani, and Sautma Ronni Basana. "The effect of supply chain integration on hotel performance through green supply chain management." Management Science Letters 11, no. 8 (2021): 2175–84. http://dx.doi.org/10.5267/j.msl.2021.5.002.
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Internal and external integration in hotel industries is essential to improve Green Supply Chain Management (GSCM) to maintain hotel performance and sustainability. This research is to examine the impact of internal and external integration on GSCM and hotel performance. It is quantitative research with judgmental sampling. Questionnaires were distributed to 72 hotel employees from 62 hotels of three-star hotels and above, who understand GSCM and hotel performance in East Java. But 66 questionnaires were returned, and only 62 questionnaires were valid for data analysis. Structural Equation Modelling (SEM) is used to analyze with the help of Java Web Start software. The results show that all six hypotheses are supported, internal integration with Use technology to significantly determine plans and coordination capable of external integration and GSCM. External integration with Sharing knowledge with partners and Collaborating in solving problems can improve GSCM significantly. Supply chain integration, which consists of internal integration and external integration, impacts hotel performance by reducing hotel waste and Efficient use of resources. GSCM in implementing Eco green, green procurement and product life cycle have a significant impact on improving hotel performance.
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Chen, Yanyan, Yumei Zhong, Sumin Yu, Yan Xiao, and Sining Chen. "Exploring Bidirectional Performance of Hotel Attributes through Online Reviews Based on Sentiment Analysis and Kano-IPA Model." Applied Sciences 12, no. 2 (January 11, 2022): 692. http://dx.doi.org/10.3390/app12020692.
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As people increasingly make hotel booking decisions relying on online reviews, how to effectively improve customer ratings has become a major point for hotel managers. Online reviews serve as a promising data source to enhance service attributes in order to improve online bookings. This paper employs online customer ratings and textual reviews to explore the bidirectional performance (good performance in positive reviews and poor performance in negative reviews) of hotel attributes in terms of four hotel star ratings. Sentiment analysis and a combination of the Kano model and importance-performance analysis (IPA) are applied. Feature extraction and sentiment analysis techniques are used to analyze the bidirectional performance of hotel attributes in terms of four hotel star ratings from 1,090,341 online reviews of hotels in London collected from TripAdvisor.com (accessed on 4 January 2022). In particular, a new sentiment lexicon for hospitality domain is built from numerous online reviews using the PolarityRank algorithm to convert textual reviews into sentiment scores. The Kano-IPA model is applied to explain customers’ rating behaviors and prioritize attributes for improvement. The results provide determinants of high/low customer ratings to different star hotels and suggest that hotel attributes contributing to high/low customer ratings vary across hotel star ratings. In addition, this paper analyzed the Kano categories and priority rankings of six hotel attributes for each star rating of hotels to formulate improvement strategies. Theoretical and practical implications of these results are discussed in the end.
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Mensah, Ishmael. "Stakeholder pressure and hotel environmental performance in Accra, Ghana." Management of Environmental Quality: An International Journal 25, no. 2 (March 4, 2014): 227–43. http://dx.doi.org/10.1108/meq-01-2013-0009.
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Purpose – The purpose of this paper is to examine the extent to which primary and secondary stakeholders influence the environmental performance of hotels in Accra and whether size of hotel moderates stakeholder influence on the environmental performance of hotels. Design/methodology/approach – Environmental performance of the hotels was based on 33 variables in ten key areas of environmental management in the literature. Survey questionnaires were self-administered to a stratified random sample of managers of different categories of hotels in Accra. Findings – The findings point to the fact that primary stakeholders such as customers and board of directors had a more significant influence on the environmental performance of hotels while size of hotel moderates the effect of stakeholders on the environmental performance of hotels. Research limitations/implications – Future research should focus on unearthing other drivers of environmental performance of especially small to medium hotels as well as the obstacles to environmental management in such organizations. Practical implications – It is vital for hotels to manage the pressures exerted by stakeholders. Originality/value – In the context of a developing country like Ghana, experiencing sustained growth in hotel investment, governments should encourage voluntary environmental programmes to enhance environmental performance of hotels instead of regulations by state agencies.
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SUN, SHINN, and WEN-MIN LU. "EVALUATING THE PERFORMANCE OF THE TAIWANESE HOTEL INDUSTRY USING A WEIGHT SLACKS-BASED MEASURE." Asia-Pacific Journal of Operational Research 22, no. 04 (December 2005): 487–512. http://dx.doi.org/10.1142/s0217595905000595.
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The purpose of this paper is threefold: to assess the performance of 55 international tourist hotels in Taiwan in 2001 in terms of managerial, occupancy, and catering efficiencies; to analyze hotel operating characteristics, which might explain the variation in managerial efficiencies across these hotels; and to measure productivity growth in the 34 international tourist hotels over the years 1990–2001. Empirical results indicate that (1) the marketing for lodging services was not operated efficiently in 2001; (2) the hotels operated poorly both at the levels of occupancy and catering efficiencies in 2001; (3) there is a weak tendency for a hotel with relative high catering efficiency to go with good occupancy efficiency; (4) differences in operating variables, such as the floor space of catering department, the number of guest rooms, the closeness of a hotel to CKS international airport, and the number of employees do have a significant influence upon hotel performance; and finally, (5) about 61.76% of hotels had annual productivity changes over time.
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Marco-Lajara, Bartolomé, Enrique Claver-Cortés, and Mercedes Úbeda-García. "Business agglomeration in tourist districts and hotel performance." International Journal of Contemporary Hospitality Management 26, no. 8 (November 4, 2014): 1312–40. http://dx.doi.org/10.1108/ijchm-07-2013-0319.
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Purpose – The present paper aims to analyze how the performance of hotels located on the Spanish Mediterranean coast (peninsular and Balearic) and Canary coast is affected by the degree of business agglomeration in tourist districts. If agglomeration affects hotels positively, then the externalities generated in tourist districts will be relevant when locating an establishment. Otherwise, the reason why hotels group together geographically would be more related to the suitability of beaches as a tourist destination. The study also analyzes the impact that regions or autonomous communities have on hotel performance. Design/methodology/approach – The hypotheses are tested by multiple linear regression in which hotel profitability acts as the dependent variable which can be explained by independent variables such as the greater or lesser agglomeration of tourist companies at the destination and the autonomous region where the hotel is located. Findings – The results show that hotels situated at destinations with a higher degree of agglomeration are less profitable, probably due to the greater rivalry that exists among nearby competitors. However, in accordance with the theory of tourist districts, one could expect hotels located at destinations with a higher degree of agglomeration to be more profitable because of the greater externalities generated within the district. In this sense, it is possible that hotel location decisions were based more on the natural advantage model, where firms look for specialized inputs like beach or climate, than on production externalities models. Research limitations/implications – It was necessary to work with secondary information sources which contain no data about RevPar (revenue per available room) or GopPar (gross operating profit per available room), the hotel profitability measures most often used in research studies. Practical implications – The paper could be useful for hotel companies, when they are deciding on a location, and for public administrations. Originality/value – The present paper is original for several reasons. First, it is one of the first studies which applies the theory of industrial districts to the tourism sector, a line of research which is still in its early stages of development. Furthermore, the ISTAT methodology is applied for the first time to the identification of Spanish tourist districts. Also, various studies relate the degree of agglomeration to hotel profitability, but none so far have used the degree of company agglomeration within a tourist district, linking it to profitability.
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Sharma, Himanshu, Gunmala Suri, and Vandana Savara. "An Approach Combining DEA and ANN for Hotel Performance Evaluation." International Journal of E-Adoption 12, no. 1 (January 2020): 15–29. http://dx.doi.org/10.4018/ijea.2020010102.
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For a hotel to succeed in the long run, it becomes vital to achieve higher profits along with increased performance. The performance evaluation of a hotel can signify its sustainable competitiveness within the hospitality industry. This article performs a two-stage study that combines data envelopment analysis (DEA) and artificial neural network (ANN) to evaluate hotel performance. The first stage to evaluate the efficiency for hotels is by using the DEA technique. The input variables considered are the number of rooms and the ratings corresponding to six aspects of a hotel (service, room, value, location, sleep quality, and cleanliness). Also, revenue per available room (RevPAR) and customer satisfaction (CS) are the output variables. The distinguishing factor of this article is that it involves the use of EWOM for performance evaluation. In the second stage, the performance of the hotels is judged by using the ANN technique. The ANN results showed that the performance of the hotels is quite good. Finally, discussions based on the results and scope for future studies are provided.
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Antonić, Jelena Jardas, Ivana Matković, and Kristina Kaštelan. "Evaluation of Hotel Companies Owning Five-Star Hotels in Primorsko-Goranska County (Croatia) Using the Multi-Criteria Approach." Polish Journal of Sport and Tourism 26, no. 3 (September 1, 2019): 35–39. http://dx.doi.org/10.2478/pjst-2019-0018.
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AbstractIntroduction. High-category hotels are considered to be one of the most important elements of every tourist destination’s supply. Recently, the lack of highly rated hotels in the Republic of Croatia has often been criticized by the public because they are believed to be a prerequisite in the creation of a competitive tourist offer.Material and methods. The authors have performed a multi-criteria decision analysis of eight companies owning five-star hotels in Primorsko-Goranska County using the Analytic Hierarchy Process (AHP) method. Their business performance was evaluated based on both financial and market criteria. The financial criteria encompassed indicators of liquidity, indebtedness, activity and profitability. Data regarding the market indicators were collected using a questionnaire.Results. The importance of market criteria in the tourism industry is visible in tourist demand, which is founded on the perception of potential hotel guests, their recognition of the brand and thus the market potential of the hotels themselves. Therefore, both the financial and market aspect have been included in the Analytic Hierarchy Process analysis and synthesized to estimate the overall priority based on which the hotels were ranked. According to all criteria and sub-criteria, the best ranked hotel company is Eles Turizam j.d.o.o with its five-star hotel Mozart (0.2540), followed by Milenij hotels d.o.o. with its Milenij and Milenij Sveti Jakov. The third place has been assigned to Liburnija Rivijera Hoteli d.o.o. and its Ambasador.Conclusions. All but one of the analyzed five-star hotels are under the ownership of the biggest hotel companies in PGŽ with a long presence in the tourism industry. Therefore, it was expected that, due to their market recognizability and, consequently, their good financial performance, they would rank first. However, the research has shown that market potential does not necessarily imply best practices. Eles Turizam and its hotel Mozart were ranked the highest according to financial and overall priority scores. It may thus be concluded that even a small family hotel company with reduced marketing costs, especially one with an elite tourist offer, can compete with big hotel companies if it continuously assures the quality of its services.
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Halawani, Firas Mohamad, Patrick C. H. Soh, and Yahya Mohamad Halawani. "The Effects of Social Commerce Utilization on Business Performance." Information Resources Management Journal 33, no. 3 (July 2020): 1–23. http://dx.doi.org/10.4018/irmj.2020070101.
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Social commerce is one of the most relevant technological innovations in recent years. It has strongly benefited many industries, including tourism. While many studies on social commerce have been conducted from the user perspective, less attention has been paid to the organisational perspective, particularly that of hotel organisations. To help understand the key drivers of hotel social commerce usage and their effects on hotel business performance, this study augments the integrated model of e-business usage and impact with hotel social media characteristics. Using stratified random sampling, data from 146 hotels in Lebanon were collected and analysed with the PLS-SEM approach. The model represents a theoretical advancement by offering an organisational perspective to the social commerce literature. It shows there is a significant impact of environmental, organisational, and innovation drivers and social media characteristics. The findings help hotels assess their existing social commerce utilization and identify aspects in need of more attention and improvement.
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Mburu, David, and Thomas Getenga. "ASSESSMENT OF EFFECTIVE IMPLEMENTATION OF PUBLIC PROCUREMENT POLICIES ON THE PERFORMANCE OF 4-STAR HOTELS IN GABORONE (A CASE OF PEERMONT MONDIOR HOTEL)." International Journal of Supply Chain Management 7, no. 1 (June 3, 2022): 28–44. http://dx.doi.org/10.47604/ijscm.1552.
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Purpose: Procurement policies implementation has been recognized as the most difficult challenge affecting the government funded four-star hotel hotels in Gaborone, Botswana, and their attempts to attain economic growth of the country. Thus, this study was conducted to assess the effective implementation of public procurement legislation as well as the performances of Gaborone's four-star hotel. A case of Peermont Mondior Hotel.
Methodology: The study used descriptive research design, and applied a census design since the target population of 43 respondents was a manageable number.
Findings: According to the analysis, payment policies, access to information policies and tendering policies had a positive and significant relation with on the performance of Peermont Mondior Hotel, with a P-value of less than 0.05. However, procurement of consultancy policies was not significant.
Unique contribution to theory, practice, and policy: The study recommends 4-star hotels to continually implement public procurement policies from the government in order to improve their performance. Further the government of Botswana should redefine payment policies, increase funding in the procurement of consultancy policies and enhance continuous technology innovation in support of the 4-star hotels performance.
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Arbelo, Antonio, Marta Arbelo-Pérez, and Pilar Pérez-Gómez. "Heterogeneity of Resources and Performance in the Hotel Industry." Journal of Hospitality & Tourism Research 45, no. 1 (July 28, 2020): 68–89. http://dx.doi.org/10.1177/1096348020944450.
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Resource heterogeneity is a key aspect of one of the most important theories of strategic management: the resource-based view of the firm. This theory suggests that the performance effects of a firm’s strategy depend on the firm’s individual resources and capabilities and the setting within which it is operating. In this article, we argue that the current methods for measuring hotel performance and its determinants may be inconsistent with this theory. To measure efficiency, hotels should be viewed as heterogeneous firms, and the relationships between determinants and performance must be assessed for each individual hotel rather than as an average across hotels. Accordingly, we use a random-effect Bayesian stochastic frontier model to estimate the profit frontier and the effect function of the inefficiency for each hotel. The results indicate that hotels tend to choose strategies based on the heterogeneous resources that maximize their performance in their individual statuses.
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Njuguna, Jane Nyokabi, Juliana Namada, and Maina Muchara. "Differentiation strategy, firm structure and performance of star rated hotels." International Journal of Research in Business and Social Science (2147- 4478) 8, no. 6 (October 20, 2019): 08–14. http://dx.doi.org/10.20525/ijrbs.v8i6.498.
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It is estimated that emerging economies will get over 1 billion international tourists by the year 2030. Strategic management researchers have severally recommended credible research in the area of strategy-structure coalignment in the hospitality industry. The purpose of this study was to analyze the influence of differentiation strategy-firm structure coalignment on performance of star rated hotels in Kenya. This study adopted positivism research philosophy and a descriptive-correlative research design. The population consisted of general managers and functional managers from Kenya’s three, four and five star rated vacation and town hotels as at 2018. Multi-stage sampling that included proportionate stratified sampling and simple random sampling was used. 267 hotel managers were sampled out of which 253 managers responded. The extent to which the hotels were pursuing differentiation strategy was measured by an analysis of the responses to the multi-item Likert scale questionnaire. Structural equation modeling was used for hypothesis testing. The study concluded that differentiation strategy-firm structure coalignment has no significant influence on performance of star rated hotels in Kenya. The study however revealed that differentiation strategy directly and positively affects hotel performance. This study recommends hotel managers to pursue a differentiation strategy that sets their hotel apart from others as this has direct positive effects on the performance of hotels.
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Yesuf, Gabriel, Rukkayatu Suleiman, Adejoh Matthew, and Gabriel Yesuf. "A STUDY OF HOTELS’ FINANCIAL PERFORMANCE FOR INTRODUCTION OF AN INTER-HOTEL COMPARISON SCHEME IN YOLA, ADAMAWA STATE NIGERIA." International Journal of Research Findings in Engineering, Science and Technology 4, no. 1 (January 10, 2022): 20–26. http://dx.doi.org/10.48028/iiprds/ijrfest.v4.i1.03.
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One way of achieving classification of hotels is by comparative analysis of major operating statistics. Comparative analysis of hotel operating statistics for the purpose of classification is achieved through inter-hotel comparison scheme. Inter- hotel comparison is a system where hotels of comparable standards agree that their performance statistics be collected, analyzed and compared by a center so that each hotel is able to assess its performance in relation to other hotels in the scheme. Hotels in Yola lack this medium. The purpose of this study was to determine the perception and willingness of hotels to participate in a comparative scheme with a view to improving on their service quality delivery and financial activities. Three ratios each of profitability and cost factors were investigated in twelve (12) hotels. Raw figures supplied by the hotels were processed into ratios through the process of common size analysis. It was found out that the hotels have understanding about the importance of inter-hotel comparison and the resources to participate in such scheme. A trial analysis of available ratios showed that some of the hotels were actually doing better than others. This study recommends a functional inter-firm comparison program for hotels in Yola as it will help the hotels evaluate and improve on their financial performance while at the same time providing government an avenue for economic policy formulation
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Halawani, Firas Mohamad, Patrick C. H. Soh, and Yahya Mohamad Halawani. "Social Media Utilisation and Business Performance of Hotels in Lebanon." Journal of Global Information Management 28, no. 3 (July 2020): 58–76. http://dx.doi.org/10.4018/jgim.2020070104.
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Several studies on social media from a users' perspective have been conducted. However, less attention has been paid to the effect of social media on organization performance, particularly among hotels. The aim of the study is to investigate the effect of social media on hotels' business performance as well as assessing the moderating effect of the hotel classification. In this study, a structural equation modelling method has been used for data analysis. The survey data was gathered from a sample of 146 hotels in Lebanon. Data analysis results demonstrate a positive and significant relationship between social media characteristics (visibility and association but not editability) on hotel business performance. The findings present valuable implications for hotel managers to direct their social media strategy and to capitalize on the possible benefits of social media to increase the business performance of hotels. In addition, the findings could also provide useful insights into other business sectors that have the intention to invest in social media.
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Yin, Pengzhen, Min Yang, and Ranran Yang. "Investigating the Effects of IT Capability on Hotel Performance Based on DEA Approach: An Empirical Example of International Hotels in Hong Kong." Sustainability 12, no. 17 (August 19, 2020): 6732. http://dx.doi.org/10.3390/su12176732.
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IT capability improves organization resilience in uncertain social environments (such as the outbreak of COVID-19) and, thus, becomes a key factor in the organization of sustainable development. However, studies have rarely quantitatively examined the efficiency of IT capability and its effects on hotel performance. This study aims to investigate how and to what extent IT capability facilitates hotel operations. Context-dependent and measure-specific data envelopment analysis (DEA) models were employed to assess hotel performance and IT capability. The data from international hotels in Hong Kong were collected for an empirical analysis. The results indicated that the hotels in Hong Kong are classified as market leaders, challenges, followers, and nichers based on the efficiency scores. This study then analyzed the differences and relationship between hotel IT capability and hotel performance. The improvement targets of each input and output variable were also provided for further decision-making. Both theoretical and practical implications for hotel management are discussed.
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Larasati, Novia, Gusti Ayu Shinta, Dennis Mahendra, Vanessa Sanchez, Pinandita Denisa, Della Fany Yulza, and Naser B. M. AA Almutari. "ENHANCING BUSINESS PERFORMANCE OF SAHID MONTANA HOTEL MALANG IN TOURISM PROGRAM." International Journal of Applied Business and International Management 2, no. 2 (May 17, 2018): 85–100. http://dx.doi.org/10.32535/ijabim.v2i2.14.
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Sahid montana is a 5 star hotel located in Malang. The hotel has a herritage-themed design, which makes Sahid hotel has its own advantages from other hotels. Sahid Montana wants his hotel to be known internationally. The idea for Sahid Montana if want go international are to create an attractive package for the tourists so will be interested and create activities such as learning traditional dance and learning to make batik. Sahid Montana does not have a target country because Sahid Montana wants all customers from all the countries can stay at Sahid Hotel. If want to succeed until the international level it will require some strategies in doing promotions such as creating websites and join some events in Festival Beautiful Indonesia in abroad.
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Serafim, Gerdina Handa, and José Manuel Cristóvão Veríssimo. "The Relationship between Strategic Orientation, Service Innovation, and Performance in Hotels in Angola." Sustainability 13, no. 11 (June 1, 2021): 6256. http://dx.doi.org/10.3390/su13116256.
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This paper aims to investigate the impacts of customer orientation, competitor orientation, learning orientation, technology orientation, and entrepreneurial orientation on hotel innovation and performance. Data from 69 hotels in four Angolan provinces were analyzed using the partial least squares (PLS) approach and multi group analysis. The results show that learning and entrepreneurial orientations have a positive impact on hotel innovation. As anticipated, innovation has a positive impact on performance. According to the multigroup analysis, only the hotel category has a moderating effect on performance. Results suggest that hotels in developing countries could add value to both customers and shareholders by promoting new services and exploring new business opportunities. To the best of our knowledge, this is one of the few studies that has researched the impact of strategic orientation on hotel innovation and financial performance in developing countries.
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Xie, Karen, Linchi Kwok, and Wei Wang. "Monetizing Managerial Responses on TripAdvisor: Performance Implications Across Hotel Classes." Cornell Hospitality Quarterly 58, no. 3 (January 6, 2017): 240–52. http://dx.doi.org/10.1177/1938965516686109.
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This study assesses the moderating effect of hotel class on managerial responses’ influence on hotel performance through the lens of data analytics. A panel data model was applied to analyze 7,979 managerial responses and 51,801 online reviews on TripAdvisor, which were matched with the financial performance data (revenue per available room [RevPAR]) for 2,652 hotels in 427 cities in Texas over 26 consecutive quarters from 2005 to 2011. The results suggest that even though all hotels will be able to observe an increase of RevPAR as they post more managerial responses to online reviews, above-average and luxury hotels in particular benefit from managerial responses in longer length and provided by frontline managers, whereas full-service, mid-market economy, and budget traveler hotels benefit from executives’ responses. In addition, the speed of responses is important for full-service and above-average hotels, and conciseness of responses is critical to budget traveler hotels. This study provided important yet specific implications on how hotels can benefit from different types of managerial response strategies according to their product characteristics (hotel class). It also adds to hospitality and online review literature with new theoretical perspectives on the varying effect of managerial responses on business performance specific to the lodging industry context.
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Astawa, I. Ketut, I. Ketut Budarma, Cokorda Istri Sri Widhari, and Anak Agung Putri Suardani. "Impact of Green Supply Chain Management Practices on Competitive Advantages and Organizational Performance at Five Star Hotels in Bali." 12th GLOBAL CONFERENCE ON BUSINESS AND SOCIAL SCIENCES 12, no. 1 (September 9, 2021): 53. http://dx.doi.org/10.35609/gcbssproceeding.2021.12(53).
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Consumers with greater environmentalism, male customers of luxury or mid-priced hotels are the three groups that are more inclined to pay a premium for green hotels (Lee, Hsu, Han, & Kim, 2010). Other studies showed that female (Han, Hsu, & Lee, 2009; Han, Hsu, Lee, & Sheu, 2011) and older hotel customers (Han et al., 2009) expressed higher levels of willingness to pay a premium for green practices. More concerned consumers who have stayed in green hotels are willing to pay more. Consumers who are willing to pay more also pay attention to the importance of green hotel information, green certification, and the experience of staying at a green hotel (Boronat-Navarro & Pérez-Aranda, 2020). Nowadays, tourists tend to choose hotels that are really consistently implementing environmentally friendly business practices. Accommodation with a concept and environmentally-friendly management is one of the driving parameters for tourists to choose the accommodation (Rahmafitria, 2014). In line with this phenomenon, the concept of sustainable accommodation must apply the principles of environmental conservation, education, ecology, community empowerment, and utilization of local products, and minimize environmental damage. Hotels have departments according to their respective duties. The departments in the hotel have an integrated bond, need each other, and complement each other in operational activities. Hotels require goods obtained from suppliers outside the hotel in carrying out operational activities. Keywords: Green Supply Chain Management, Competitive Advantage, Organizational Performance, Five-Star Hotel
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Ko, Chieh-Heng, Yao-Hsu Tsai, and Shu-Li Chen. "Effect of Hotel Size on Hotel Operational Performance: Case Study from Taiwanese Hotels." Information Technology Journal 12, no. 16 (August 1, 2013): 3536–41. http://dx.doi.org/10.3923/itj.2013.3536.3541.
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Hinson, Robert Ebo, Ibn Kailan Abdul-Hamid, and Ellis L. C. Osabutey. "Investigating market orientation and positioning in star-rated hotels in Ghana." International Journal of Contemporary Hospitality Management 29, no. 10 (October 9, 2017): 2629–46. http://dx.doi.org/10.1108/ijchm-02-2016-0075.
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Purpose Market orientation and positioning have been widely recognized as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market orientation, positioning and hotel performance in Ghana’s (luxury) hotel sector. It also reports on the joint influence of market orientation and positioning on hotel performance in the same sector. Design/methodology/approach Three hypotheses were investigated on the link between market orientation and hotel performance, positioning and hotel performance, and the joint effect of market orientation and positioning on hotel performance. A survey of star-rated (luxury) hotels in the capital city of Ghana was used. One hundred and five responses were used in the analysis. Descriptive statistics, exploratory factor analysis and hierarchical regression were used to test the three hypotheses. Findings All hypotheses were accepted. Market orientation and positioning jointly affect hotel performance, and the study provides hotel managers with suggestions on how to enhance their performance via market orientation and positioning. Research limitations/implications Market orientation, positioning, and performance measures focused on management perspectives without including perceptions of customers. Originality/value This study is one of the few attempts to systematically investigate the intertwined concepts of market orientation, positioning and performance in a developing economy hospitality context.
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Zhang, Wen Tu, Il Young Choi, Yun Joo Hyun, and Jae Kyeong Kim. "Hotel Service Analysis by Penalty-Reward Contrast Technique for Online Review Data." Sustainability 14, no. 12 (June 15, 2022): 7340. http://dx.doi.org/10.3390/su14127340.
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Hotel reviews play an important role in the selection of hotels by travelers. Online travel platforms (e.g., Tripadvisor, Expedia) provide multi-criteria (e.g., room, service, location, sleep quality, etc.) ratings to make it easier for travelers to choose a hotel from reviews. Through penalty-reward contrast analysis (PRCA), this study aims to explore the asymmetric effects of attribute performance (Value, Cleanliness, Location, Rooms, Service, and Sleep Quality) on customer satisfaction with different geographic and cultural backgrounds using review data from hotels in Shanghai, Seoul, and New York. This study compares the asymmetric effects of attribute performance on customer satisfaction of hotels in different cities. At the same time, this study compares the asymmetric effects of attribute performance on customer satisfaction of reviews that are written in English and reviews that are written in the domestic language of hotels in the same city. The findings of this study help hotel managers serve customers from different cultural backgrounds and improve hotel services by identifying the criteria that affect customer satisfaction. As a result, it will be possible to improve the service and profitability of the hotel.
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Presutti, Manuela, Marco Savioli, and Vincenza Odorici. "Strategic orientation of hotels: Evidence from a contingent approach." Tourism Economics 26, no. 7 (August 19, 2019): 1212–30. http://dx.doi.org/10.1177/1354816619868886.
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Strategic orientation (SO) – a necessary condition to achieve and maintain a competitive advantage – should particularly be considered in the tourism industry, given the high competition and rapidly changing environment. This article investigates whether the different dimensions of SO (entrepreneurial orientation (EO), learning orientation (LO) and market orientation (MO)) have a direct effect on hotel performance and whether the relationship between SO and hotel performance is contingent on various hotel-specific characteristics. The hypotheses are tested against a sample of 120 small hotels operating in a mature Italian tourist destination. The results show that EO and MO are positive drivers of hotel performance, and LO is not important. Additionally, the intensity of the relationship between SO and performance is contingent on internal firm-related moderators (size and quality). Both the number of rooms and the star classification reinforce the performance achievement of innovative and customer-oriented hotels.
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Duric, Zorica, and Jasna Potočnik Topler. "The Role of Performance and Environmental Sustainability Indicators in Hotel Competitiveness." Sustainability 13, no. 12 (June 9, 2021): 6574. http://dx.doi.org/10.3390/su13126574.
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Environmental protection and environmental sustainability are becoming increasingly important factors in the hotel business and their competitiveness, in a market that brings numerous benefits. Environmental sustainability is, increasingly, considered one of the most important functions of the hotel business, as well as communication and marketing, which attracts a larger number of guests. Some of the key aspects of hotel environmental sustainability are performance and environmental sustainability indicators, as well as hotel management of environmental performance in order to establish efficiency in that process. The principal question arising is how environmentally sustainable business affects hotel performance, and what are the most important indicators of the environmental hotel business. The aim of this article is to offer an insight into, and analysis of, performance and indicators of the environmental sustainability of hotels through the relevant literature. A case study from Serbia is used to point out the complexity and the significance of these indicators in the hotel business, as well as to emphasise the importance of environmental reports in the case of Serbia. The findings of our study are significant because they help hotel managers identify new opportunities for employing more sustainable processes for saving resources.
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Pnevmatikoudi, Kyriaki, and Theodoros Stavrinoudis. "Classification of hotel performance measurement indicators presented in international scientific research." European Journal of Tourism Research 12 (March 1, 2016): 82–98. http://dx.doi.org/10.54055/ejtr.v12i.214.
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The present manuscript studies and classifies the different performance variables and measures of hotels, recorded in international scientific journals. Through the Content Analysis of 79 scientific papers, this manuscript reaches a main conclusion regarding hotel performance indicators measurement. Although researchers have acknowledged that the concept of hotel performance is complex and manifold (and as such it is depicted and assessed with various and diverse indicators and groups of indicators in international scientific literature), still the majority of them measure hotel performance in a way that does not express its multidimensional nature in their studies as they focus on a relatively small number of the above indicators. This paper mainly contributes to further classifying hotel performance indicators and introduces a novel codification that allows researchers to better understand indicators and hotel executives to use them more effectively.
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Avkiran, Necmi K. "Monitoring Hotel Performance." Journal of Asia-Pacific Business 4, no. 1 (July 2002): 51–66. http://dx.doi.org/10.1300/j098v04n01_04.
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Alnawas, Ibrahim, and Jane Hemsley-Brown. "Market orientation and hotel performance: investigating the role of high-order marketing capabilities." International Journal of Contemporary Hospitality Management 31, no. 4 (April 8, 2019): 1885–905. http://dx.doi.org/10.1108/ijchm-07-2018-0564.
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PurposeUsing the resource-based view (RBV), the purpose of this paper is to examine the potential mediation effect of customer relationship management capability, branding capability and service innovation capability on the established link between market orientation (MO) and hotel performance. It further investigates the complementarity between these capabilities in relation to hotel performance.Design/methodology/approachThe survey data were collected from 216 UK hotels. AMOS 23 was used to analyse the research data.FindingsThe link between MO and hotel performance appears to be indirect via customer relationship capability, branding capability and service innovation capability. The three capabilities also appear to play different complementary roles when affecting hotel performance.Practical implicationsThe current study offers hotel managers a ranking of the contribution of individual capabilities to hotel performance. It also helps them to make better investment decisions in developing the right capability combinations to enhance their hotel performance.Originality/valueThe research is based on integrating MO and RBV into a single framework to gain a deeper understanding of the relationship between MO and high-order marketing capabilities and how these factors shape hotel performance.
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Pervaiz, Rabia, Bushra Pervaiz, and Muhammad Qasim Manzoor. "Impact of Green Human Resource Management on Eco-Friendly Behavior, Organizational Commitment, and Environmental Performance of Hotel Employees in Pakistan." Academic Journal of Social Sciences (AJSS ) 6, no. 4 (December 30, 2022): 036–53. http://dx.doi.org/10.54692/ajss.2022.06041794.
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The Green Human Resource Management has least been explored especially in the context of Pakistan’s hotel industry. The instant research explored the relationship of Green Human Resource Management with employees’ commitment, employees’ eco-friendly behavior and overall organizational performance for Pakistan’s hotel industry. The hotels situated in Lahore were systematically selected and data was collected on structured questionnaire from top, middle and lower management of these hotels. Data was analyzed by employing Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed that the Green Human Resource Management exerted positive effect on Employees’ Organizational Commitment and Hotels’ Environmental Performance but did not affect Employees Eco-friendly Behavior. Therefore, hotel management in Pakistan should look for potential candidates at the time of recruitment who cherished environmental practices. Further, a significant mediating role of employees’ eco-friendly behavior was observed to be existed directly and indirectly for the relationship between Hotels’ Environmental Performance and Green Human Resource Management. It is suggested that appropriate reward mechanism is required to instill eco-friendly behavior in the hotel employees of Pakistan.
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Wang, Jie, Ming-Hsiang Chen, Chin-Yi Fang, and Li Tian. "Does Board Size Matter for Taiwanese Hotel Performance? Agency Theory or Resource Dependence Theory." Cornell Hospitality Quarterly 59, no. 4 (October 16, 2017): 317–24. http://dx.doi.org/10.1177/1938965517735906.
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Due to the fast growing hotel industry in Taiwan, recent hospitality studies has paid attention to how various factors affect the Taiwanese hotel performance and offered interesting and valuable findings. To expand the financial literature of the Taiwanese hotel industry and the hospitality literature as a whole, this article is the first hospitality study to investigate how board size affects firm performance of publicly traded hotels in Taiwan. Panel regression test results reveal an interesting finding. Specifically, there is an inverted U-shaped relationship between board size and hotel performance in terms of return on assets, return on equity, and Tobin’s Q with an optimal value of board size equal to 10. This indicates that while board size up to 10 has a positive impact on hotel performance (supporting the resource dependence theory), board size can deteriorate hotel performance when it is larger than 10 (supporting the agency theory).
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Arviana, Nerissa, Fransiskus Eduardus Daromes, and Kunradus Kampo. "Penguatan Budaya Organisasi Melalui Sistem Pengendalian Manajemen Untuk Meningkatkan Kinerja Hotel." Jurnal Akuntansi Kontemporer 13, no. 1 (January 2021): 39–50. http://dx.doi.org/10.33508/jako.v13i1.2769.
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This study explains that management control system is a mechanism to encourage the strengthening of organizational culture in enhancing hotel performance. The study used a survey method through questionnaires on managers and heads of departments at 3, 4, and 5-star hotels Makassar. Data analysis was performed by path analysis and Sobel test. The results show that organizational culture has no direct effect on hotel performance, however, it has a positive and significant effect on the management control system, which in turn has a positive and significant effect on hotel performance. In other words, management control system mediates the influence of organizational culture on hotel performance.
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Fu, Linqian. "COVID-19 Impacts on and Responses of the Hotel Industry." Journal of Education, Humanities and Social Sciences 7 (January 13, 2023): 320–23. http://dx.doi.org/10.54097/ehss.v7i.4697.
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The hotel industry has been hit hard by the epidemic. This paper discusses the development of the hotel industry under the background of the epidemic, which has important practical significance and can provide necessary reference for understanding the development trend of the hotel industry. This paper finds that the business performance of the hotel industry is constantly improving and is in the recovery stage, and there are some differences in the recovery status of different types of hotels. At the same time, remote working provides more service opportunities for hotels. This article can provide some inspiration for the development of hotel industry.
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Amin, Muslim, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, and Cihan Cobanoglu. "The structural relationship between TQM, employee satisfaction and hotel performance." International Journal of Contemporary Hospitality Management 29, no. 4 (April 10, 2017): 1256–78. http://dx.doi.org/10.1108/ijchm-11-2015-0659.
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Purpose The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance. Design/methodology/approach A judgmental sampling technique was employed in this study. A total of 25 (four- and five-star) hotels were selected in four cities in Malaysia. A total of 625 questionnaires were distributed randomly to both employees and managers. Findings The results of this study showed that seven TQM constructs have significant relationships with employee satisfaction and hotel performance. Leadership and customer focus play significant roles in enhancing employee satisfaction and hotel performance. Practical implications Employees who are highly satisfied with their jobs will be willing to support their coworkers. They will be loyal to their jobs and enhance hotel performance. Hoteliers must provide a friendly working atmosphere, as well as a blueprint and strategic map, to increase employee satisfaction and improve hotel performance. Originality/value This research study provides a substantial contribution to the hospitality management literature by explaining how TQM practices can be used as a predictor of employee satisfaction and consequently improve hotel performance. A better understanding of these relationships will help hoteliers in developing their marketing strategies to maintain the relationship with hotel customers.
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Alomari, Burhan Mahmoud Awad, AlaEldin Mohammad Hasan Awawdeh, and Main Naser Alolayyan. "Employee Performance and Quality Management in the Tourism Sector (Case Study of Human Resources Management – Employee Performance)." Modern Applied Science 11, no. 9 (August 4, 2017): 1. http://dx.doi.org/10.5539/mas.v11n9p1.
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The subject of quality is at the forefront of strategic plans for any business organization and institution to offer tourist services in the field of hotels. This becomes one of the priorities due to competition in reaching to the largest possible segment of customers. This is the need of time for the organization to master in quality, competencies and expertise in a variety of fields. The problem is how to manage quality for outstanding application in the service sector, tourism and hospitality by improving process and customer satisfaction.This paper focuses on five stars hotel of the city of Aqaba, Jordan. The importance of this approach in general and tourism organization particular is very high. This study presents the descriptive analysis, limitation and treatment of change that represented by service diminution's. The importance of total quality management in the tourism sector is well understood. The study presents the managerial art that is applied in one of five star hotels as a 1st degree of associate mixed company (Aqaba Hotel – Jordan). And I hope that the research modestly contribute to the performance of hotel organizations to meet the competitive challenges.
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Khairunnisa, Khairunnisa, and Nila Krisnawati. "The Emergence of Service Quality and Brand Awareness Toward Strategic Competitiveness and Its Impact on Hotel Performance." Journal of Business on Hospitality and Tourism 1, no. 1 (December 28, 2015): 16. http://dx.doi.org/10.22334/jbhost.v1i1.22.
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Five-star hotels are known by their immense competitiveness, first-class portrayal and are superior in level of extravagance, eccentricity, representation, sophistication and amenities. Slow growth of five-star hotels aggravates strong competition, thus forcing hotel businesses to be competitive. This study attempts to analyze service quality and brand awareness toward strategic competitiveness and its impact on the performance of XYZ Hotel. The study applies both quantitative and qualitative research, which were obtained from questionnaire distribution to 100 respondents who have stayed at the hotel, in-depth interview with the PR and Front Office managers, and Focus Group Discussion with managers and hotel experts from Jakarta and Tangerang. The finding suggests that service quality has no correlation with strategic competitiveness and no significant impact on performance. Thus, brand awareness was found to be the most influential factor on strategic competitiveness. However, it is necessitated that five-star hotel continuously improve the quality of its service and the factors associated with service quality.
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Sudarmawan, Aries, and Sri Harnani. "Analysis of Solow Growth Model in Sharia Hotel Industry In Pandemic Era, Case Study: Indonesia and Malaysia." ASIAN Economic and Business Development 1, no. 1 (May 21, 2021): 65–82. http://dx.doi.org/10.54204/27761116.
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This journal aims to determine the business prospects for the Islamic hotel industry in the digital era and post-pandemic. We carry out simulations based on the estimated growth of internet users, tourism arrival, and the performance of sharia and non-sharia hotels using data from the annual report of all hotels listed on the stock exchange both in Indonesia and Malaysia every year from 2000 to 2019. In making hotel performance forecasting, This study uses the Autoregressive moving average (ARMA) model. The estimation results are used to compare the performance of the sharia and non-sharia hotel industries in Indonesia and Malaysia from 2000 to 2019. We find that massive internet inclusion makes it easier for consumers to make decisions in choosing accommodation both sharia hotels, non-sharia hotels, and non-hotel accommodations. To understand the resilience of Islamic hotels in facing the Covid-19 pandemic and the opportunities and threats aimed at Islamic hotels, the SWOT Matrix is used through a qualitative research literature approach to strengthening analysis based on ARMA forecasting and to understand the competitive conditions of Islamic hotels both in Indonesia and in Malaysia. We find that the key factor in increasing the competitive power of Islamic hotels is the use of internet inclusion for campaigns that encourage the perspective of prospective Islamic hotel customers in taking purchase actions or encourage prospective customers' perspectives towards creating demand for Islamic hotel services. Based on the results of analysis and forecasting that combines a quantitative approach based on the theory of the firm and absolute income theory, adopting the Cobb-Douglas function and the Solow model with a qualitative approach to research literature tested in the SWOT Matrix, Islamic hotels have a competitive advantage with clear segmentation and positioning as well as has a great chance to rise and recover the financial performance of the organization after the Covid-19 pandemic ends
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Min, So Ra, and So Jung Na. "A Study on the Effect of ESG Management on Corporate Performance: Focused on Hotel Companies." Academic Society of Global Business Administration 19, no. 4 (August 31, 2022): 156–77. http://dx.doi.org/10.38115/asgba.2022.19.4.156.
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With the recent emphasis on ESG management activities of hotel companies, this study attempted to verify the effect of ESG management activities of hotel companies on corporate trust, corporate image, and corporate performance. To this end, an online survey was conducted for about 20 days for employees working at five-star hotels in Seoul. A total of 212 copies were used for the final analysis, and the SPSS v.23 and AMOS v.23 programs were used for statistical analysis. The results of the study are as follows. It was found that hotel companies' ESG management activities had a positive (+) effect on both corporate trust and corporate image. It was found that the trust of hotel companies had a positive (+) effect on the image and corporate performance of hotel companies. The image of the hotel company had a positive (+) effect on the performance of the hotel company. It was found that both corporate trust and corporate image were mediated in the relationship between ESG management activities and corporate performance of hotel companies. Through these research results, we intend to present strategic implications for ESG management activities of hotel companies.
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Gunawan, I. Wayan Adiputra, Made Sudiana Mahendra, and I. Wayan Diara. "PERFORMANCE AND HOTELS WASTE MANAGEMENT STRATEGIES IN TOURISM REGION OF UBUD BALI." ECOTROPHIC : Jurnal Ilmu Lingkungan (Journal of Environmental Science) 12, no. 1 (May 31, 2018): 9. http://dx.doi.org/10.24843/ejes.2018.v12.i01.p02.
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ABSTRACT
PERFORMANCE AND HOTELS WASTE MANAGEMENT STRATEGIES IN TOURISM REGION OF UBUD BALI
The aim of this research was to know performance and formulate waste management strategies by star hotels in Ubud Tourism Region. Based on the result of the research, there were 2 hotels (14,28%) with very good classification, 6 hotel (42,86%) with good classification, 3 hotel (21,43%) with moderate classification and 3 hotels (21.43%) with poor classification. The strategy formulated to improve the effectiveness of hotels waste management especially for those for moderate and poor was by conducting analysis of internal factors (IFAS) and external factors (EFAS) which then analyzed with SWOT matrix. Based on the result of SWOT analysis using balance score card, it was found that the star hotel waste management condition which was in moderate category and poor was in quadrant III. This condition indicated that the strategy formulated in the combination of weakneas and opportunities. The formulation of strategy based on SWOT Analysis matrix were as follows: (1) Developing SOP of waste management by referring to the legislation in the environmental; (2) Improving and adding components of waste treatment facilities (WWTP, chimneys, and hazardous waste storage to meet technical standards; (3) Socializing waste management policy to all hotel employees; (4) Apply to the government waste management training for staff / human resources engineering division; and (5) Reporting the performance of the waste management system to the Gianyar Regency Environmental Office every 3 months.
Keywords : Performance; Waste, Management Strategy, IFAS, EFAS, and
SWOT Analysis
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Shehu, Hauwa’u Uraifa, A. F. Donfack Kana, and Fatima Sulaiman. "Assessment of Hotel Guest Satisfaction Using Sentiment Analysis: A Case Study of Maldives Hotels." SLU Journal of Science and Technology 4, no. 1&2 (July 20, 2022): 71–83. http://dx.doi.org/10.56471/slujst.v4i.272.
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Nowadays online reviews by hotel customers greatly influence business as potential new consumers seek unbiased information while making their hotel booking decisions. Hotel management and marketers are more aware of the impact of online reviews on financial performance. This awareness arises from the universal consensus that internet consumer reviews have a significant impact on hotel business performance. Customers use social media to share information about products and services, and online reviews have a substantial influence on customer purchasing decisions. The goal of this study is to provide formative assessment feedback on Maldives hotels using word cloud technique. This include investigating the hotel that is mostly used by guests, finding out the percentage of positive and negative comments made about the hotel, and also assessing the type of comments the majority of customers give about the services rendered to them. Data from 104 distinct Maldives hotels were utilized in this case study to provide quick visual insight using a word cloud approach with R programming language. The result shows that, more than 80% of the comments are positive, implying that the vast majority of these hotels' customers are pleased with their accommodations and services.
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Ben Aissa, Sami, and Mohamed Goaied. "Determinants of tourism hotel market efficiency." International Journal of Culture, Tourism and Hospitality Research 10, no. 2 (June 6, 2016): 173–90. http://dx.doi.org/10.1108/ijcthr-11-2013-0080.
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Purpose The purpose of this paper to study the hotel performance determinants by examining the impact of the internal and the external environment of the hotel on its performance. Design/methodology/approach A bootstrapped truncated regression model is used following the evaluation of efficiency score for hotels using data envelopment analysis (DEA). The effects of the cited variables are discussed to determine the best development strategy for increasing hotel performance. Findings This paper has four major contributions. First, the test results confirm that macro-contextual factors, such as international attraction and market competition, have a direct influence on hotel efficiency. Second, hotel efficiency depends on hotel characteristics, such as hotel age, hotel type, management type and the location of the hotel. Third, the tenure of the general manager, education level of the board staff and number of managers influence hotel efficiency. Finally, general tourism wages increase the efficiency score of the corporate hotel performance. Research limitations/implications Tourism employment studies require further improvement, and their challenges should be highlighted when countries develop tourism strategies. Moreover, hiring employees with a better educational background appears to be an effective human resource strategy to reduce inefficiency in the hotel sector. Tourism performance and development need a thorough investigation into tourism wages to attract the best students and the best graduates to the tourism sector to bring out the needed number and skills of employees. Practical implications The conclusions of this paper are consistent with the literature results. However, it is important to separate market concentration from market competition for whose literature concluded an opposite influence on the hotel performance. The authors explain this contrast by the measure choice. Social implications The performance of the hotel depends not only on the physical resources and on the destination characteristics but also on the management characteristics. Originality/value This paper is the first to test empirically the influence of destination attractiveness, competition level, hotel size, hotel age, management contract, hotel type, location, advertising, manager’s tenure, tourism education and wages on the hotel performance in Tunisia.