Relevant bibliographies by topics / Hotel services organization

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Hotel services organization'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Hotel services organization"

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Krylova, Lyudmila V., and Valentina V. Dybok. "THE BUSINESS MODEL OF THE ORGANIZATION OF HOTEL AND RESTAURANT SERVICES: THE FORMATION OF HIGH-QUALITY COMPETENCIES OF STAFF." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 12/13, no. 141 (2023): 40–46. http://dx.doi.org/10.36871/ek.up.p.r.2023.12.13.006.

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When forming a business model for the organization of hotel and restaurant services, the level of quality of staff competencies plays an important role for the successful achievement of strategic development goals and improv- ing a favorable image. At this stage of scientific research, it is important to study in more detail the trends and specifics of building a business model in the field of hotel and restaurant services and the formation of high-quality staff competencies based on marketing the approach. The established business models of the flagships in the tourism industry maintain their
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СТРЕБКОВА, Лидия, and Lydia STREBKOVA. "POSSIBILITIES FOR IMPROVING THE SERVICE QUALITY OF SMALL HOTELS IN NOVOSIBIRSK." Services in Russia and abroad 11, no. 4 (2017): 168–80. http://dx.doi.org/10.22412/1995-042x-11-4-14.

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The article considers the concept of hotel services quality, and pays special attention to the fact that service level depends on the focusing of staff on customer. An important condition for the successful operation of a small hotel is its orientation towards the consumer, consisting in enhance the perceived value of the service, in meeting its needs and, as a result, in achieving customer loyalty. Focusing of employees on customer is one of major factors of ensuring efficiency of activities and competitiveness of hotel. The author researches the quality assessment of the small hotels service
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RONY, BATTIKH. "FEATURES OF ACCOUNTING IN THE ORGANIZATIONS OF THE HOTEL SPHERE." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 4, no. 4 (2021): 111–15. http://dx.doi.org/10.36871/ek.up.p.r.2021.04.04.020.

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The article reveals the essence of the organization of the income accounting system in the organizations of the sphere of hotel services. The author identifies the main forms of management reporting by responsibility centers. The article reveals the main expenses of hotel organizations.
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KONOVALOVA, Elena Evgenievna, Aleksandr Vladimirovich SHELYGOV, Larisa Sergeevna ARTAMONOVA, Olga Nikolaevna DOLINA, and Aleksandr Igorevich BOIKOV. "Development of Forms of the Hotel Business Organization in Modern Conditions." Journal of Environmental Management and Tourism 11, no. 4 (2020): 857. http://dx.doi.org/10.14505//jemt.v11.4(44).09.

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The article is devoted to the development of forms of the hotel business in modern conditions. The authors have established that the modern typology of accommodation facilities is determined by the development of recreational infrastructure and its provision with statutory and operation-al acts, as well as the identification of functional and technological structures. It has been proven that Russian hotel services classification system considers the main criteria for the assessment of service quality and cur-rent state of the material and technical base of all types of hotels and their special
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Osita, Fabian Chinedu, Amechi Fabian ANOKE, Solomon Uchechukwu3 EZE, and Nkechi4 OnuzulikeChukwuemeka. "Organizational Culture and Hotel-Quality Services Delivery in Enugu Metropolis, Enugu; Nigeria." International Journal of Social Science and Human Research 04, no. 08 (2021): 2204–10. https://doi.org/10.5281/zenodo.5304107.

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Organizational culture is the collection of business practices, ethics, processes, and interactions that make up the work environment more favorable and productive. Due to the pivotal role organizational culture plays in the hotel business, managers and hotel owners invest heavily in human and material resources to bridge the communication gap. However, there are still inconsistencies and lacuna between the employer and employees in the hotel industry in Enugu Metropolis which do result in a hostile and unpleasant working environment leading to poor service delivery. This study examined the re
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Alomari, Burhan Mahmoud Awad, AlaEldin Mohammad Hasan Awawdeh, and Main Naser Alolayyan. "Employee Performance and Quality Management in the Tourism Sector (Case Study of Human Resources Management – Employee Performance)." Modern Applied Science 11, no. 9 (2017): 1. http://dx.doi.org/10.5539/mas.v11n9p1.

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The subject of quality is at the forefront of strategic plans for any business organization and institution to offer tourist services in the field of hotels. This becomes one of the priorities due to competition in reaching to the largest possible segment of customers. This is the need of time for the organization to master in quality, competencies and expertise in a variety of fields. The problem is how to manage quality for outstanding application in the service sector, tourism and hospitality by improving process and customer satisfaction.This paper focuses on five stars hotel of the city o
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Dement’eva, V. A., and N. I. Kovaleva. "Modern forms of organization and development of animation activities in hotel enterprises." Gostinichnoe delo (Hotel Business), no. 10 (October 30, 2022): 653–57. http://dx.doi.org/10.33920/igt-2-2210-05.

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The article discusses the process of improving the quality of service in hotel enterprises through animation activities. In the last decade, the tourism industry in Russia has been rapidly developing: new hotels, tourist complexes, tourism business enterprises and travel agencies appear, and animation is considered as a whole industry of hotel service, its integral part. Every industry is affected by how well it is managed. Quality indicators and problems with the production of quality products are specific to each sector, including the hospitality industry. Satisfaction with the needs of gues
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Pandyak, Igor. "Hotel industry of Lviv: historical background, current status, trends of development." Visnyk of the Lviv University. Series Geography, no. 47 (November 24, 2014): 209–16. http://dx.doi.org/10.30970/vgg.2014.47.960.

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Historical and socio-economic predictors of the first hotels in Lviv in Austria-Hungarian period were shown. Formation and development of hospitality area in Polish, Soviet and independent Ukraine periods were analysed. The factors that influenced the changes of quantitative and functional parameters of the hotel industry during the retrospective and modern development were characterized. Significant impact of socio-economic and political factors on the change of number of hotel enterprises, their sizes and forms of organization was revealed. The most attention was focused on the investigation
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Kulyk, Mariia, Margaryta Boiko, Myroslava Bosovska, and Alla Okhrimenko. "STRATEGY OF SALES AND COMMUNICATION OF HOTEL SERVICES DURING THE WAR." AGORA INTERNATIONAL JOURNAL OF ECONOMICAL SCIENCES 17, no. 1 (2023): 48–55. http://dx.doi.org/10.15837/aijes.v17i1.5762.

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In the conditions that have developed in the economy of Ukraine, the organization of processes in the hotel business and the formation of sales and communication strategies have undergone changes, as well as the tourism sector as a whole. Each hotel enterprise needs to clearly understand the plan of actions and decisions to ensure the correct operation of the enterprise, adapted to external changes. The purpose of the article is to study the essence and tasks of forming a strategy of sales and communication of hotel services during the war, studying the main aspects. After February 24, 2022, m
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Dukhovnaya, Lilia L., Galina M. Dekhtyar, Elena V. Logvina, and Olga V. Prochorova. "Innovations in the hotel business as a factor of increasing the competitiveness of a hotel enterprise." Services in Russia and Abroad 18, no. 1 (2024): 223–38. https://doi.org/10.5281/zenodo.11216248.

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<em>The World Tourism Organization (UNWTO) considers the introduction of innovations, aimed primarily at the application and development of hotel technologies, classification of hotels, spread of hotel chains, training of personnel in hospitality, etc., to be among the most important methods of managing the hospitality industry. Currently, the role of innovation in the hotel business has increased significantly. This is explained by the fact that in a market economy, the introduction of innovative projects in the hotel industry is an effective method of competition. Implementation of innovatio
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Dissertations / Theses on the topic "Hotel services organization"

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Getty, Juliet M. (Juliet Margolin). "An Investigation of the Perception of Delivered Quality at Different Levels of Organizational Hierarchy in Services." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc278751/.

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The overall purpose of this research was to add to existing theory of quality pertaining to the service provider's perception of quality. Quality in the service industry is difficult to assess because of the intangible, heterogeneous and labor intensive nature of services. In addition, personnel have varying perceptions of delivered quality based on their position within the organizational hierarchy. This study enhanced the Service Quality Model developed by Zeithaml, Berry, and Parasuraman (1988). An additional gap ("gap 6") was hypothesized and investigated. This gap describes the difference
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Nsenduluka, Evaristo. "Organizational and group antecedents of workgroup innovativeness in a service industry." Thesis, Full-text, 2008. https://vuir.vu.edu.au/1962/.

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This study tests a model of Workgroup Service Innovativeness that proposes that a workgroup’s climate for innovation mediates the relationship between organizational context (using the constructs: Organizational Climate and Task Design) and workgroup context (Group Self-efficacy, Group Citizenship Behaviour, and Market Orientation) on the one hand, and, Workgroup Service Innovativeness on the other. Drawing upon workgroup innovation literature, six hypotheses were derived. Using the hotel industry as an example of a service industry, quantitative data were collected from 303 participants from
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О, Сироткіна В. "Напрями організації обслуговування груп туристів (на прикладі готелю «Premier Geneva Hotel»)". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Syrotkina.pdf.

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Доступ до роботи тільки на території бібліотеки ОНЕУ, для переходу натисніть на посилання нижче<br>У роботі розглядаються теоретичні засади організації обслуговування груп туристів на підприємствах готельного господарства. Розкрито зміст основи організації прийому та розміщення туристів в готелі, поняття і функції служб прийому і розміщення. Також досліджено світовий досвід ефективного розміщення туристичних груп в готельному бізнесі. Досліджено стан розвитку видів туризму та потенціалу міста як туристичного центру. Надано характеристику готелю «Premier Geneva Hotel», проаналізовано його основ
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Nsenduluka, Evaristo. "Organizational and group antecedents of workgroup innovativeness in a service industry." Full-text, 2008. http://eprints.vu.edu.au/1962/1/nsenduluka.pdf.

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This study tests a model of Workgroup Service Innovativeness that proposes that a workgroup’s climate for innovation mediates the relationship between organizational context (using the constructs: Organizational Climate and Task Design) and workgroup context (Group Self-efficacy, Group Citizenship Behaviour, and Market Orientation) on the one hand, and, Workgroup Service Innovativeness on the other. Drawing upon workgroup innovation literature, six hypotheses were derived. Using the hotel industry as an example of a service industry, quantitative data were collected from 303 participants from
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Martin, de Holan Pablo. "The dynamics of knowledge in international strategic alliances : a longitudinal study of service firms." Thesis, McGill University, 2000. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=37775.

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This thesis studies the notion of knowledge in business firms, and in particular the concept of knowledge mobilization, understood as the mechanisms used by organizations to apply, transfer and retain knowledge about cause and effect relationships. As a theoretical framework, we use here a derivative of the resource based view of the firm called the knowledge based view. This theory is used to understand and analyze how service organizations in international strategic alliances developed and refined their knowledge base.<br>Methodologically, this thesis utilizes a qualitative, longitudinal per
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Анісімова, К. В. "Організаційно-економічне забезпечення функціонування готелю «Дюк»". Thesis, Одеський національний економічний університет, 2021. http://local.lib/diploma/Anisimova.pdf.

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У роботі проаналізовано сутність організаційно-економічного забезпечення функціонування закладів готельного господарства. Аналізуються тенденції функціонування закладів готельного господарства Одеського регіону. Оцінюється ефективність проведення пропонованих заходів на території готелю «Дюк». За результатами дослідження сформульована доцільність впровадження ряду заходів. Проаналізована ефективність, враховуючи прибуток та витрати на впровадження заходів.<br>The paper analyzes the essence of organizational and economic support for the functioning of hotel facilities. Trends in the functionin
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Othman, Mohhidin. "The impact of organizational culture on internal service quality : a case study of three hotels in Malaysia." Thesis, University of Strathclyde, 2006. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=21613.

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Organizational culture has been a long-standing area of research in more traditional business management research, however to date few, if any, studies have attempted to consider how employees are servicing each other within an organization's own cultural environment. In an innovative attempt to link organizational culture (OC) to internal service quality (ISQ), this thesis develops a case study of three hotels in Malaysia based on in-depth interviews and a semi-quantitative technique, Profile Accumulation Technique (PAT). The thesis reports evidence from 36 semi-structured interviews with man
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Ribeiro, Suzana Xavier. "Gestão estratégica da comunicação na pequena empresa: estudo comparativo de casos de empresas hoteleiras da região central do Estado de São Paulo." Universidade de São Paulo, 2008. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-09102008-094512/.

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O principal objetivo desta pesquisa é propor ações de aperfeiçoamento da gestão da comunicação organizacional na pequena empresa, visando maior eficácia estratégica. Como objetivos secundários, pretende-se: identificar as características do processo estratégico nas empresas estudadas; identificar a prática da gestão da comunicação organizacional nas empresas e seu uso no nível estratégico; analisar a influência das particularidades do setor de serviços (hoteleiro) nas características do processo estratégico e nas práticas de comunicação organizacional e analisar a influência das especificidade
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Kim, Seehyung. "A Causal Model of Linkages between Environment and Organizational Structure, and Its Performance Implications in International Service Distribution: An Empirical Study of Restaurant and Hotel Industry." Diss., Virginia Tech, 2005. http://hdl.handle.net/10919/27373.

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This research develops and tests a model of the service unit ownership and control patterns used by international service companies. The main purpose of this study is to investigate trivariate causal relationships among environmental factors, organizational structure, and perceived performance in the internationalization process of service firms. A service firm operating in foreign soil has a choice of three general entry mode strategies offering different degrees of ownership and control of its remote operating units located in foreign countries -- full ownership arrangement, joint venture ar
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Talens, Gaétan. "La place du personnel dans les opérations hôtelières milieu de gamme en France : les effets de l’engagement des collaborateurs au travail sur la qualité perçue par les clients." Thesis, Université Grenoble Alpes (ComUE), 2018. http://www.theses.fr/2018GREAE001/document.

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Dans un environnement concurrentiel et des modes de vie et de consommation en évolution permanente, l’offre hôtelière et les services développés autour de l’hébergement et de la restauration tels qu’offerts aujourd’hui ne garantissent plus toujours ni l’attractivité ni la rentabilité nécessaire à la pérennité du modèle économique de ce secteur. La modélisation d’une "nouvelle" hôtellerie est nécessaire afin de répondre aux attentes de la clientèle tout en tenant compte des coûts et des contraintes d’exploitation, notamment le « service hôtelier » jouant un rôle déterminant dans les processus d
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Books on the topic "Hotel services organization"

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Mozhaeva, Nina, and Galina Rybachek. Hotel service. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1041498.

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Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for workers in the tourism industry.&#x0D; Meets the requirements of Federal state educational standards of secondary professional education of the last generation.&#x0D; For students of educational institutions of secondary vocational education, st
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Klyuchevskaya, Irina, Ol'ga Semikova, and Igor' Zheleznov. Advertising and PR activities of a hotel company. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1852505.

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The textbook examines the content and specifics of the advertising and PR activities of a hotel enterprise related to the peculiarities of the development of the market of hotel services and hotel products, analyzes advertising and PR tools and strategies aimed at ensuring the successful positioning of a hotel enterprise in the market. The issues of the organization of advertising and PR activities of hotels are highlighted, the issues of the use of channels for the distribution of advertising appeals and PR materials, the use of Internet technologies in advertising, the principles of creating
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Mironova, Dina, Natal'ya Kalashnikova, Inna Malyhina, and Dzhamilya Godina. Hotel business: English in the professional field. Professional English in Hospitality Industry. INFRA-M Academic Publishing LLC., 2025. https://doi.org/10.12737/2122974.

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The textbook presents theoretical and practical issues of the organization of the hotel business, trends and modern concepts of its development. The combination of theoretical and practical materials, the availability of examples from the practice of the hotel business will allow you to master all professional competencies. It consists of 12 sections devoted to topics such as the features of the hospitality industry, the organizational structure of hotels, career prospects and hotel management, hotel classification, hotel services, etc. The material is selected from authentic sources, on the b
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Ageshkina, Nataliya. Fundamentals of the functioning of the hotel industry. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1072197.

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In this textbook, the basic foundations of the functioning of the hotel industry are considered (the concept of the hotel industry, its subjects, objects and participants; trends in the development of the hotel industry and its relationship with the hospitality industry; the concept, forms of organization and conduct of hotel activities; the concept, signs and types of hotel services; the basics of legal regulation of hotel activities; classification, criteria of consumer the choice and organizational structure of accommodation facilities; the basis of the legal status of the subjects of the h
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Anyushenkova, Ol'ga. English: Hotel business and catering. INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1836224.

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The textbook is designed to improve the language, communication and professional competencies of students. It has a unified structure of lessons and exercises built on the basis of authentic texts, and is an excellent base for developing the skills of the main types of writing and speech activities, expanding the vocabulary of students in the professional field, which is necessary for further independent work of students on special literature.&#x0D; It can be used as part of the profile education of students of secondary vocational educational institutions studying in the specialties 43.02.14
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Klyuchevskaya, Irina. Technology of formation and promotion of a hotel product. INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1225039.

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The specifics of the formation and promotion of a hotel product related to the peculiarities of the development of the hotel services market are considered, tools and strategies for promoting a hotel product are analyzed. The issues of advertising and PR activities of hotels, Internet technology of promotion, formation of the image and brand of a hotel enterprise are covered. At the end of each chapter, tasks and questions are given to consolidate the theoretical material.&#x0D; Meets the requirements of the federal state educational standards of higher education of the latest generation.&#x0D
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Klyuchevskaya, Irina. Personnel management of a hotel company. INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1077352.

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The textbook examines in detail the essence of the personnel management of a hotel company; the specifics of the personnel policy in the field of hospitality; the strategies of hotel companies in the field of recruitment, training, adaptation, building a business career, motivation and release of staff. Innovative strategies in the field of training of personnel of hotel enterprises are considered, recommendations for reducing the level of conflicts and stress among hotel employees are proposed. At the end of each chapter, there are tasks and questions that allow you to consolidate the theoret
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Bol'shanik, Petr, Abror Dzhuraev, Nodira Mahmudova, and Ekub Holov. Management in tourism. INFRA-M Academic Publishing LLC., 2025. https://doi.org/10.12737/2132108.

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In the textbook, the theoretical material is supplemented with tasks designed to be performed both in the form of control work and in practical classes for full-time and part-time students and in advanced training courses for specialists working in the field of hotel services and tourism. Prepared in accordance with the work program of the discipline "Management in tourism organizations". Meets the requirements of the federal state educational standards of higher education in the areas of 43.03.02 "Tourism" and 43.03.03. "Hotel business". Studying the methodology of problem-based learning, whi
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Krupina, Nadezhda, Mihail Moskalev, and Magomed Omarov. Strategic management in the hotel and restaurant service. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1832108.

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The textbook is structured on topics that are relevant in the practice of strategic management at modern enterprises of the hospitality industry and for the formation of professional competencies of students in the direction of "Service".&#x0D; A wide range of theoretical issues, factual data and illustrative materials are presented, which reveal the nature and essential content of the strategy, strategic management, develop ideas about the organizational environment and methods of its qualified analysis, form skills of strategic planning, development, formalization, implementation and evaluat
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Ryzhikov, Sergey. Course work in professional educational institutions SPO. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/967870.

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In the educational-methodical manual describes the technology of coursework, practical recommendations for their design and protection.&#x0D; Meets the requirements of Federal state educational standards of secondary professional education of the last generation. &#x0D; Aimed at students and teachers of professional educational organizations. Designed for institutions of secondary professional education, conducting training for UGS 38.02.00 "Economics and management": 38.02.01 specialties "Economics and accounting (on branches)", 38.02.02 "Insurance business (on branches)", 38.02.03 "Operating
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Book chapters on the topic "Hotel services organization"

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Amenta, Pietro, Antonio Lucadamo, and Gabriella Marcarelli. "Determining the Importance of Hotel Services by Using Transitivity Thresholds." In Studies in Classification, Data Analysis, and Knowledge Organization. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-51222-4_3.

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Zhang, Yaozhi, and Shanshan Qi. "User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels." In HCI in Business, Government and Organizations. eCommerce and Consumer Behavior. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-22335-9_24.

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Högberg, Karin. "Technostress Among Hotel Employees - a Longitudinal Study of Social Media as Digital Service Encounters." In Information and Communication Technologies in Tourism 2021. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_6.

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AbstractThe increasing implementation of digital technologies in organizations such as social media platforms is fundamentally transforming the nature of services encounters [1, 2], not least in the hospitality industry. This causes new ways of working for hotel employees, causing disruption in service routines and work tasks. There are few qualitative studies that are focusing on the hospitality industry and technostress. The present study focus on technostress among employees in an international hotel chain. Data have been collected in eight European countries over a period of seven years. T
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Yu, Ming-Miin, and Li-Hsueh Chen. "Internal Structure of Service Organization: From Multi-activity Financial Institutions to Network Structure Hotels." In International Series in Operations Research & Management Science. Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-43437-6_11.

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Osinaike, Adesola, Delly Chatibura, and Ashika Kalubadanage. "Global Food Waste Management Status and Strategic Organizational Commitment in the Hotel and Food Services Sector." In Building Sustainable Tourism Communities. Routledge, 2025. https://doi.org/10.4324/9781003497011-14.

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Wang, Yuhang. "A Study on the Effect of Emotional Exhaustion on Service Initiative Behavior of Hotel Front-line Employees--The moderating effect of Organizational Identity." In Proceedings of the 2023 International Conference on Finance, Trade and Business Management (FTBM 2023). Atlantis Press International BV, 2023. http://dx.doi.org/10.2991/978-94-6463-298-9_22.

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Tripathi, Praveen, Sunil Kumar, and Pradeep Rawat. "Paradigm Shift in the Functioning of the Tourism and Hotel Industry Using NLP, Digital Assistant, and AI Models." In Advances in Computational Intelligence and Robotics. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-2443-8.ch012.

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Hotels should collaborate with the right technology partner in order to identify gaps in their processes such as customer support, concierge bookings, and in-room technology that can be closed with the help of integrating artificial intelligence and machine learning. AI is doing great for big and established hotel industry brands while, due to the cost barriers, smaller brands in this industry receive less attention from AI. Whether it is the on-season, investing in cloud computing services to facilitate the functioning of the hospitality industry seems unfeasible for smaller organizations. If
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Vitner, Gad. "Bill of Services (BOS)." In Operations and Service Management. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-3909-4.ch033.

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Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management's target service level. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the Bill of Materials (BOM) in a manufacturing organization. Definition of the BOS enables management to calculate the capacity of the resources needed to satisfy service demand and support the cost process of any service category in the organization. The BOS may also support management during the phase of
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Priyalakshmi, Wahengbam, and Sanjeev Kumar Saxena. "A Case Study." In Advances in Hospitality, Tourism, and the Services Industry. IGI Global, 2025. https://doi.org/10.4018/979-8-3693-7447-4.ch016.

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The study analyse the influence of technology that supports the initiatives of Green Human Resource Development (HRD) in the hospitality industry. Environmental friendly HRD strategies are being adopted by hotels considering the increase in international emphasis on sustainability so as to diminish their impacts on environment and enhance the overall efficiency of the organization. Various ranges of technological instruments and their utilization in green HRD are scrutinize by investigation like e-learning platforms, virtual reality training, and data analytics. The research underscores the ad
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Jhamb, Rajesh, and Gurjit Singh. "Corporate Social Responsibility in Hotel Industry." In Corporate Social Responsibility in the Hospitality and Tourism Industry. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-4666-9902-1.ch001.

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Corporate Social Responsibility (CSR) is basically, what an organization does over and above the statutory requirement for the benefits of all the stakeholders of the society. In recent years, there has been a significant perception shift in the use of hotels. Hotels are being used for socializing, relaxation, business and so many other reasons. The hotel industry has to adapt themselves with the rapid social changes and creative relations and also face challenges of modern style and technology, green features and sustainability etc. The issues like garbage disposal, quality services to the cu
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Conference papers on the topic "Hotel services organization"

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Radolović, Oliver. "New Croatian Customary Practice in the Hospitality Industry (2023) Through Digital Transition Changes." In 43rd International Conference on Organizational Science Development. University of Maribor Press, 2024. http://dx.doi.org/10.18690/um.fov.3.2024.60.

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The new Croatian Customary practice in the hospitality industry (2023) were adopted by the Croatian Chamber of Economy and published in the Official Gazette of the Republic of Croatia (No. 74/2023) on July 06, 2023. There are no major changes regarding the old Customary practice (1995): 1. application of the customs is unchanged, 2. there are still arranged the same contracts and 3. structure of the customs content is almost identical. However, the important changes are the new "digital" provisions (modifications and amendments of old customs) related to 28 years of technological progress, dig
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Ivanova, Anna, and Elena Nikolskaya. "Personnel training as a condition for innovative development of an enterprise in the conditions of the digital economy (on the example of the hotel business)." In "The Caspian in the Digital Age" within the framework of the International Scientific Forum "Caspian 2021: Ways of Sustainable Development". Dela Press Publishing House, 2022. http://dx.doi.org/10.56199/dpcsebm.psgv3129.

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The article examines the role of personnel training for the innovative development of an organization using the example of hotel enterprises in the capital region, analyses the dynamics of the personnel innovativeness indicator and the structure of innovations introduced. The authors emphasize the feasibility of continuous development of staff skills, highlight the main shortcomings of personnel qualifications in hotel enterprises and analyse the importance and advantages of digital transformation of educational activities, as well as the relationship between the development of employee compet
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Basisto, Irina. "Travel agency management." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.12.

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Management in a travel agency is crucial to ensuring success, operational efficiency and meeting customer needs. The tourism industry is one of the most complex and dynamic sectors in the world, characterized by diverse services, infrastructure and actors involved. The manager plays a central role in stabilizing the agency’s strategic direction, ensuring that it meets customer requirements, while maintaining and developing market competitiveness. The manager must be an inspiring leader, able to motivate and guide the team in the common direction of success.The main functions of management incl
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Yang, Zi, Kin Wai Michael Siu, and Yushan Huang. "Service Disruptions and Recovery: Lessons from the Chinese hotel industry for the post-COVID-19 Era." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001360.

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Ever since the World Health Organization declared COVID-19 a pandemic in early 2020, it has had an impact on all industries globally, especially the tourism and hotel sector. China’s hotel industry was one of the first to experience the challenge related to COVID-19. However, due to early interventions, Chinese hotels are on a faster recovery route than many other global markets. This study examined the relationship between customers' perception of COVID-19 and factors that affect hotel service quality. Through a Chinese online crowdsourcing platform, this study obtained 429 samples from parti
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INDIKATIYA, I. H. P. R., A. K. G. I. D. ARAMBEKUMBURA, and C. HADIWATTAGE. "CONFLICTS BETWEEN ENGINEERS AND TECHNICIANS: THE CASE OF SRI LANKAN HOTEL FACILITIES' MAINTENANCE DEPARTMENTS." In 13th International Research Conference - FARU 2020. Faculty of Architecture Research Unit (FARU), University of Moratuwa, 2020. http://dx.doi.org/10.31705/faru.2020.29.

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Conflicts between engineers and technicians in maintenance departments of hotels can be impacted on both individual and organizational performance either constructively or destructively. Generally, the destructive impacts of conflicts on organizational performance are severe than constructive impacts. Therefore, understanding the nature of the major conflicts between engineers and technicians in maintenance departments is significant to provide high- quality maintenance services within hotel facilities to deliver the best hospitality services to foreign and local guests. Thus, this study aimed
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Awang Razli, Izyanti, Mohd Noor Ismawi Ismail, Sharifah Damiah Husna Syed Amir Shah, and Hanisah Ismail. "A NETNOGRAPHY EXAMINATION OF TRIPADVISOR REVIEWS: A CASE STUDY OF THE ST REGIS HOTEL KUALA LUMPUR." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.042.

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There has been a growing reliance on consumer generated content as a source of knowledge for hospitality product decision-making. People post their views, ratings, and reviews of products and services on such platforms, and companies and research organizations are interested in analyzing and extracting all of the comments. It is critical for hotels to take advantage of online customer review information in order to better understand their customers and enhance hotel efficiency. However, analyzing guest reviews is challenging as it contains abundance of data. Using The St Regis Kuala Lumpur as
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Talaja, Anita, Doris Podrug, and Lucija Brešković. "THE ROLE OF ORGANIZATIONAL CULTURE AND EMPLOYEE SATISFACTION IN MANAGING CHANGE: THE CASE FROM THE HOTEL INDUSTRY." In Tourism in Southern and Eastern Europe 2023: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/tosee.07.27.

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Purpose – The main research goal of this paper is to examine how organizational culture affects change management process through employee satisfaction. Organizational culture and employee satisfaction appear as important factors in a successful business because they lead to the satisfaction of the service user, which helps building quality relationships with customers. Methodology – In order to test the research hypotheses and analyze the connection between variables, a questionnaire was conducted among 49 employees of the Bluesun hotel in Dalmatia. The collected data was analyzed using the P
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Charfeddine, Lanouar, and Issa Dawd. "Innovations and Hotel Performance in the Aftermath announcement of Qatar Hosting FIFA 2022 World Cup." In Qatar University Annual Research Forum & Exhibition. Qatar University Press, 2020. http://dx.doi.org/10.29117/quarfe.2020.0050.

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The innovation-performance relationships continue to raise an ongoing debate in which the existing literature yields no conclusive results mainly in the tourism sector of resource-rich countries. This paper contributes to the literature by proposing a theoretical framework which links four innovations types to five types of performances in the hotel industry. Using a sample of all three, four and five stars hotels in Qatar over six months between 2016 and 2017, the results show the existence of an innovative path beginning from organizational innovation leading to an improvement of the hotels'
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Bastaman, Aam. "Exploratory Analysis of Halal Hotel Service (Based on practices of Halal hotels in three countries)." In Proceedings of the 2019 International Conference on Organizational Innovation (ICOI 2019). Atlantis Press, 2019. http://dx.doi.org/10.2991/icoi-19.2019.13.

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Yuwei. "The study of relationship among organizational cultural, interaction and hotel service innovation." In 2009 6th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174940.

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Reports on the topic "Hotel services organization"

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Nosova, Olga. Structural Changes and the Ukrainian Labour Market Organisation. Publishing House - Vilnius Business College, 2023. http://dx.doi.org/10.57005/ab.2023.1.1.

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The article aims to analyze the structural changes and the Ukrainian labor market organization in the condition of military aggression against Ukraine. The Ukrainian economy encounters the devastating destructions and losses of economic entities, enormous capital, and labor under the effect of military aggression. Structural changes include a change in the industrial structure of production, the destruction of large enterprises, and supply chains, the loss of part of the labor force, and fluctuations between skilled and unskilled jobs. Thus, SMEs in the service sector suffer due to the reducti
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Monetary Policy Report - April 2022. Banco de la República, 2022. http://dx.doi.org/10.32468/inf-pol-mont-eng.tr2-2022.

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Macroeconomic summary Annual inflation continued to rise in the first quarter (8.5%) and again outpaced both market expectations and the technical staff’s projections. Inflation in major consumer price index (CPI) baskets has accelerated year-to-date, rising in March at an annual rate above 3%. Food prices (25.4%) continued to contribute most to rising inflation, mainly affected by a deterioration in external supply and rising costs of agricultural inputs. Increases in transportation prices and in some utility rates (energy and gas) can explain the acceleration in regulated items prices (8.3%)
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