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Books on the topic 'Hotel services organization'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Mozhaeva, Nina, and Galina Rybachek. Hotel service. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1041498.

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Address practical issues within professional modules: "Organization of services of reservation of hotel services", "Organization of activity of service reception and check out," and "the Organization of guest service in the process of living". In annexes 1-4 lists the requirements for hotels, hotel rooms for personnel and qualification requirements for workers in the tourism industry. Meets the requirements of Federal state educational standards of secondary professional education of the last generation. For students of educational institutions of secondary vocational education, st

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2

Klyuchevskaya, Irina, Ol'ga Semikova, and Igor' Zheleznov. Advertising and PR activities of a hotel company. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1852505.

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The textbook examines the content and specifics of the advertising and PR activities of a hotel enterprise related to the peculiarities of the development of the market of hotel services and hotel products, analyzes advertising and PR tools and strategies aimed at ensuring the successful positioning of a hotel enterprise in the market. The issues of the organization of advertising and PR activities of hotels are highlighted, the issues of the use of channels for the distribution of advertising appeals and PR materials, the use of Internet technologies in advertising, the principles of creating

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3

Mironova, Dina, Natal'ya Kalashnikova, Inna Malyhina, and Dzhamilya Godina. Hotel business: English in the professional field. Professional English in Hospitality Industry. INFRA-M Academic Publishing LLC., 2025. https://doi.org/10.12737/2122974.

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The textbook presents theoretical and practical issues of the organization of the hotel business, trends and modern concepts of its development. The combination of theoretical and practical materials, the availability of examples from the practice of the hotel business will allow you to master all professional competencies. It consists of 12 sections devoted to topics such as the features of the hospitality industry, the organizational structure of hotels, career prospects and hotel management, hotel classification, hotel services, etc. The material is selected from authentic sources, on the b

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4

Ageshkina, Nataliya. Fundamentals of the functioning of the hotel industry. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1072197.

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In this textbook, the basic foundations of the functioning of the hotel industry are considered (the concept of the hotel industry, its subjects, objects and participants; trends in the development of the hotel industry and its relationship with the hospitality industry; the concept, forms of organization and conduct of hotel activities; the concept, signs and types of hotel services; the basics of legal regulation of hotel activities; classification, criteria of consumer the choice and organizational structure of accommodation facilities; the basis of the legal status of the subjects of the h

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5

Anyushenkova, Ol'ga. English: Hotel business and catering. INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1836224.

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The textbook is designed to improve the language, communication and professional competencies of students. It has a unified structure of lessons and exercises built on the basis of authentic texts, and is an excellent base for developing the skills of the main types of writing and speech activities, expanding the vocabulary of students in the professional field, which is necessary for further independent work of students on special literature. It can be used as part of the profile education of students of secondary vocational educational institutions studying in the specialties 43.02.14

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6

Klyuchevskaya, Irina. Technology of formation and promotion of a hotel product. INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1225039.

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The specifics of the formation and promotion of a hotel product related to the peculiarities of the development of the hotel services market are considered, tools and strategies for promoting a hotel product are analyzed. The issues of advertising and PR activities of hotels, Internet technology of promotion, formation of the image and brand of a hotel enterprise are covered. At the end of each chapter, tasks and questions are given to consolidate the theoretical material. Meets the requirements of the federal state educational standards of higher education of the latest generation.&#x0D

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7

Klyuchevskaya, Irina. Personnel management of a hotel company. INFRA-M Academic Publishing LLC., 2021. http://dx.doi.org/10.12737/1077352.

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The textbook examines in detail the essence of the personnel management of a hotel company; the specifics of the personnel policy in the field of hospitality; the strategies of hotel companies in the field of recruitment, training, adaptation, building a business career, motivation and release of staff. Innovative strategies in the field of training of personnel of hotel enterprises are considered, recommendations for reducing the level of conflicts and stress among hotel employees are proposed. At the end of each chapter, there are tasks and questions that allow you to consolidate the theoret

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8

Bol'shanik, Petr, Abror Dzhuraev, Nodira Mahmudova, and Ekub Holov. Management in tourism. INFRA-M Academic Publishing LLC., 2025. https://doi.org/10.12737/2132108.

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In the textbook, the theoretical material is supplemented with tasks designed to be performed both in the form of control work and in practical classes for full-time and part-time students and in advanced training courses for specialists working in the field of hotel services and tourism. Prepared in accordance with the work program of the discipline "Management in tourism organizations". Meets the requirements of the federal state educational standards of higher education in the areas of 43.03.02 "Tourism" and 43.03.03. "Hotel business". Studying the methodology of problem-based learning, whi

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9

Krupina, Nadezhda, Mihail Moskalev, and Magomed Omarov. Strategic management in the hotel and restaurant service. INFRA-M Academic Publishing LLC., 2023. http://dx.doi.org/10.12737/1832108.

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The textbook is structured on topics that are relevant in the practice of strategic management at modern enterprises of the hospitality industry and for the formation of professional competencies of students in the direction of "Service". A wide range of theoretical issues, factual data and illustrative materials are presented, which reveal the nature and essential content of the strategy, strategic management, develop ideas about the organizational environment and methods of its qualified analysis, form skills of strategic planning, development, formalization, implementation and evaluat

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10

Ryzhikov, Sergey. Course work in professional educational institutions SPO. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/967870.

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In the educational-methodical manual describes the technology of coursework, practical recommendations for their design and protection. Meets the requirements of Federal state educational standards of secondary professional education of the last generation.  Aimed at students and teachers of professional educational organizations. Designed for institutions of secondary professional education, conducting training for UGS 38.02.00 "Economics and management": 38.02.01 specialties "Economics and accounting (on branches)", 38.02.02 "Insurance business (on branches)", 38.02.03 "Operating

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11

Poluhina, Anna, Marina Sheresheva, and Vladimir Lezhnin. Management in the tourism industry. INFRA-M Academic Publishing LLC., 2024. https://doi.org/10.12737/1896454.

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The textbook covers the topics of the course "Management in the tourism industry" from the perspective of understanding the basic principles and problems of management of organizations in the tourism industry. The issues that help to understand the evolution of ideas and modern approaches of management theory and practice in relation to the tourism industry are highlighted. The issues related to international trends in the development of the tourism market, the formation of new conditions for the development of the tourism industry in the 21st century and the corresponding adaptation of the cl

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12

Jammu, India) State Level Seminar on Role of Voluntary Organisations in Development of Women and Children in Jammu &. Kashmir (2004. State Level Seminar on Role of Voluntary Organisations in Development of Women and Children in Jammu & Kashmir, 29-30 September 2004, venue, Conference Hall, Hotel Asia, Jammu Tawi, Jammu, J & K: A report. National Institute of Public Cooperation and Child Development and P.G. Dept. of Home Science, University of Jammu, Jammu and Kashmir, 2005.

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13

Komba, Ladis. The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations: A case of tourist hotels in Tanzania. Wissner, 1997.

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14

Belyakova, Vera, Lyubov' Semerkova, Tat'yana Sherstobitova, and Svetlana Latynova. Technology and organization of hotel services. Infra-M Academic Publishing House, 2014. http://dx.doi.org/10.12737/6085.

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15

Alexius, Susanna. ‘The Most Regulated Deregulated Market in the World’? Sellers Organizing across Markets. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780198815761.003.0007.

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Markets are interlinked in the sense that the organization of one market affects the functioning of other markets. Sellers whose sales are affected by shortcomings in another market may try to reorganize that market. In this chapter, the phenomenon of market organization across market borders is illustrated through empirical examples of how businesses in side markets such as the hotel, train, boat, and air travel markets have become active organizers of the Swedish taxi market. The Swedish state ‘deregulated’ taxi services, abolishing several organizational elements. The new situation led to s

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16

Knight, John Barton. Quantity Food Production, Planning, and Management. 2nd ed. Van Nostrand Reinhold, 1989.

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17

Corporate Strategy for Hospitality. Addison Wesley Publishing Company, 1996.

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