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Journal articles on the topic 'Hotel services organization'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Krylova, Lyudmila V., and Valentina V. Dybok. "THE BUSINESS MODEL OF THE ORGANIZATION OF HOTEL AND RESTAURANT SERVICES: THE FORMATION OF HIGH-QUALITY COMPETENCIES OF STAFF." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 12/13, no. 141 (2023): 40–46. http://dx.doi.org/10.36871/ek.up.p.r.2023.12.13.006.

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When forming a business model for the organization of hotel and restaurant services, the level of quality of staff competencies plays an important role for the successful achievement of strategic development goals and improv- ing a favorable image. At this stage of scientific research, it is important to study in more detail the trends and specifics of building a business model in the field of hotel and restaurant services and the formation of high-quality staff competencies based on marketing the approach. The established business models of the flagships in the tourism industry maintain their

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СТРЕБКОВА, Лидия, and Lydia STREBKOVA. "POSSIBILITIES FOR IMPROVING THE SERVICE QUALITY OF SMALL HOTELS IN NOVOSIBIRSK." Services in Russia and abroad 11, no. 4 (2017): 168–80. http://dx.doi.org/10.22412/1995-042x-11-4-14.

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The article considers the concept of hotel services quality, and pays special attention to the fact that service level depends on the focusing of staff on customer. An important condition for the successful operation of a small hotel is its orientation towards the consumer, consisting in enhance the perceived value of the service, in meeting its needs and, as a result, in achieving customer loyalty. Focusing of employees on customer is one of major factors of ensuring efficiency of activities and competitiveness of hotel. The author researches the quality assessment of the small hotels service

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RONY, BATTIKH. "FEATURES OF ACCOUNTING IN THE ORGANIZATIONS OF THE HOTEL SPHERE." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 4, no. 4 (2021): 111–15. http://dx.doi.org/10.36871/ek.up.p.r.2021.04.04.020.

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The article reveals the essence of the organization of the income accounting system in the organizations of the sphere of hotel services. The author identifies the main forms of management reporting by responsibility centers. The article reveals the main expenses of hotel organizations.

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KONOVALOVA, Elena Evgenievna, Aleksandr Vladimirovich SHELYGOV, Larisa Sergeevna ARTAMONOVA, Olga Nikolaevna DOLINA, and Aleksandr Igorevich BOIKOV. "Development of Forms of the Hotel Business Organization in Modern Conditions." Journal of Environmental Management and Tourism 11, no. 4 (2020): 857. http://dx.doi.org/10.14505//jemt.v11.4(44).09.

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The article is devoted to the development of forms of the hotel business in modern conditions. The authors have established that the modern typology of accommodation facilities is determined by the development of recreational infrastructure and its provision with statutory and operation-al acts, as well as the identification of functional and technological structures. It has been proven that Russian hotel services classification system considers the main criteria for the assessment of service quality and cur-rent state of the material and technical base of all types of hotels and their special

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Osita, Fabian Chinedu, Amechi Fabian ANOKE, Solomon Uchechukwu3 EZE, and Nkechi4 OnuzulikeChukwuemeka. "Organizational Culture and Hotel-Quality Services Delivery in Enugu Metropolis, Enugu; Nigeria." International Journal of Social Science and Human Research 04, no. 08 (2021): 2204–10. https://doi.org/10.5281/zenodo.5304107.

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Organizational culture is the collection of business practices, ethics, processes, and interactions that make up the work environment more favorable and productive. Due to the pivotal role organizational culture plays in the hotel business, managers and hotel owners invest heavily in human and material resources to bridge the communication gap. However, there are still inconsistencies and lacuna between the employer and employees in the hotel industry in Enugu Metropolis which do result in a hostile and unpleasant working environment leading to poor service delivery. This study examined the re

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Alomari, Burhan Mahmoud Awad, AlaEldin Mohammad Hasan Awawdeh, and Main Naser Alolayyan. "Employee Performance and Quality Management in the Tourism Sector (Case Study of Human Resources Management – Employee Performance)." Modern Applied Science 11, no. 9 (2017): 1. http://dx.doi.org/10.5539/mas.v11n9p1.

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The subject of quality is at the forefront of strategic plans for any business organization and institution to offer tourist services in the field of hotels. This becomes one of the priorities due to competition in reaching to the largest possible segment of customers. This is the need of time for the organization to master in quality, competencies and expertise in a variety of fields. The problem is how to manage quality for outstanding application in the service sector, tourism and hospitality by improving process and customer satisfaction.This paper focuses on five stars hotel of the city o

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Dement’eva, V. A., and N. I. Kovaleva. "Modern forms of organization and development of animation activities in hotel enterprises." Gostinichnoe delo (Hotel Business), no. 10 (October 30, 2022): 653–57. http://dx.doi.org/10.33920/igt-2-2210-05.

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The article discusses the process of improving the quality of service in hotel enterprises through animation activities. In the last decade, the tourism industry in Russia has been rapidly developing: new hotels, tourist complexes, tourism business enterprises and travel agencies appear, and animation is considered as a whole industry of hotel service, its integral part. Every industry is affected by how well it is managed. Quality indicators and problems with the production of quality products are specific to each sector, including the hospitality industry. Satisfaction with the needs of gues

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Pandyak, Igor. "Hotel industry of Lviv: historical background, current status, trends of development." Visnyk of the Lviv University. Series Geography, no. 47 (November 24, 2014): 209–16. http://dx.doi.org/10.30970/vgg.2014.47.960.

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Historical and socio-economic predictors of the first hotels in Lviv in Austria-Hungarian period were shown. Formation and development of hospitality area in Polish, Soviet and independent Ukraine periods were analysed. The factors that influenced the changes of quantitative and functional parameters of the hotel industry during the retrospective and modern development were characterized. Significant impact of socio-economic and political factors on the change of number of hotel enterprises, their sizes and forms of organization was revealed. The most attention was focused on the investigation

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Kulyk, Mariia, Margaryta Boiko, Myroslava Bosovska, and Alla Okhrimenko. "STRATEGY OF SALES AND COMMUNICATION OF HOTEL SERVICES DURING THE WAR." AGORA INTERNATIONAL JOURNAL OF ECONOMICAL SCIENCES 17, no. 1 (2023): 48–55. http://dx.doi.org/10.15837/aijes.v17i1.5762.

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In the conditions that have developed in the economy of Ukraine, the organization of processes in the hotel business and the formation of sales and communication strategies have undergone changes, as well as the tourism sector as a whole. Each hotel enterprise needs to clearly understand the plan of actions and decisions to ensure the correct operation of the enterprise, adapted to external changes. The purpose of the article is to study the essence and tasks of forming a strategy of sales and communication of hotel services during the war, studying the main aspects. After February 24, 2022, m

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Dukhovnaya, Lilia L., Galina M. Dekhtyar, Elena V. Logvina, and Olga V. Prochorova. "Innovations in the hotel business as a factor of increasing the competitiveness of a hotel enterprise." Services in Russia and Abroad 18, no. 1 (2024): 223–38. https://doi.org/10.5281/zenodo.11216248.

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<em>The World Tourism Organization (UNWTO) considers the introduction of innovations, aimed primarily at the application and development of hotel technologies, classification of hotels, spread of hotel chains, training of personnel in hospitality, etc., to be among the most important methods of managing the hospitality industry. Currently, the role of innovation in the hotel business has increased significantly. This is explained by the fact that in a market economy, the introduction of innovative projects in the hotel industry is an effective method of competition. Implementation of innovatio

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Pandyak, I. "Features of development of sphere of hospitality are in city Lviv in Austrian and Austrian and Austro-Hungarian periods (1772-1918)." Visnyk of the Lviv University. Series Geography 2, no. 43 (2013): 255–62. http://dx.doi.org/10.30970/vgg.2013.43.1722.

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History of becoming and development of hotel sphere of city of Lviv is analysed in the period of origin of the first hotels, profitable houses and their greatest development during the Austrian and Австро-угорського periods, basic factors that stipulated forming and development of types of establishments of sphere of hospitality during the investigated period are distinguished. Development of services, quality of service, feature of an architectonically-plan organization of hotel building, is described. Key words: hotel economy, infrastructure of hospitality, types of establishments of placing

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Kuskov, A. S., and N. V. Sirik. "Right to unilaterally refuse to perform the contract and change unilaterally the terms of the obligation to provide hotel services." Gostinichnoe delo (Hotel Business), no. 4 (April 5, 2023): 203–16. http://dx.doi.org/10.33920/igt-2-2304-02.

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The work on the basis of the analysis of legislation, materials of judicial practice, legal doctrine and taking into account the modern realities of the hotel business reveals the peculiarities of the realization by consumers (customers) and hotel organizations of the right to declare a unilateral refusal to fulfill the contract and unilaterally changing the conditions of the obligation to provide hotel services. Questions about the legal consequences of exercising the right to unilateral refusal or unilateral change in the terms of the obligation are formulated and resolved — the legality of

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Pandyak, Igor, Halyna Kushniruk, and Pavlo Telish. "Hotel chains in Ukraine: structural and spatial organization and the trends in the hotel business corporatization." Економіка і регіон/ Economics and region, no. 1(88) (May 8, 2023): 81–90. https://doi.org/10.26906/eir.2023.1(88).2876.

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The article improves the theory and methodology of the corporatization of the hotel services market of Ukraine by national and international operators. The main types of operators of the Ukrainian hotel market are highlighted. The peculiarities of the organization of international and national hotel corporations, economic and spatial expansion in the national market of hotel services are analyzed. The influence of factors of investment attractiveness, the cost of housing purchasing and rent, the average salary, the passenger flow volume in the airports, etc. on the presence of hotel chains has

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Hanych, N., and O. Hataljak. "Organization and technology of food services placement in institutions." Visnyk of the Lviv University. Series Geography 2, no. 43 (2013): 147–52. http://dx.doi.org/10.30970/vgg.2013.43.1699.

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The features of services in accommodation facilities catering. Reveals one of the important components of gastronomic service ─ nutrition services in hotel rooms. Key words: accommodation facilities, catering, organization of services.

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Akshita Tiwari, Malini Singh, and Ashish Dahiya. "The Impact of Outsourcing of Hotel Housekeeping Services on Hotel Performance: a Study on 5-Star Hotels of Delhi NCR." International Journal of Professional Business Review 8, no. 1 (2023): e0905. http://dx.doi.org/10.26668/businessreview/2023.v8i1.905.

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Purpose: The current world poses a stiff competition for hotels due to the pandemic, and now hotels need to be innovative and flexible to increase competitive advantage. The attention needs to be shifted to networking and collaboration with external sources to enhance the boundaries of hotels. Theoretical framework: The study combines the various models of outsourcing in respect to the performance. Outsourcing is the business practice of engaging external service providers to accomplish in-house tasks. This has intrigued managers' interest in recent years as they assess whether it is preferabl

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Vitner, Gad. "Bill of Services (BOS)." International Journal of Information Systems in the Service Sector 7, no. 2 (2015): 18–36. http://dx.doi.org/10.4018/ijisss.2015040102.

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Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management's target service level. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the Bill of Materials (BOM) in a manufacturing organization. Definition of the BOS enables management to calculate the capacity of the resources needed to satisfy service demand and support the cost process of any service category in the organization. The BOS may also support management during the phase of

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Ida, Bagus Udayana Putra, Made Suniasta Amerta I, and Ayu Surasmi Ida. "The Relevance of Spiritual Leadership in Hospitality Organizations in Sanur." Journal of Economics, Finance And Management Studies 07, no. 08 (2024): 5065–73. https://doi.org/10.5281/zenodo.13329862.

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Sanur's charm makes it a tourist attraction which is now being transformed for the better with the development of Special Economic Zones which aims to foster new centers of economic growth in Indonesia, as well as encourage regional economic development. The SEZs in question are the Sanur SEZ (Health) and the Kura-Kura Bali SEZ (Tourism). The existence of this in the Sanur area must be supported by the availability of reliable human resources (HR). Human resource management or management is one of the most important aspects in an organization. The management of an organization is not only the

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Petrenko, Antonina, Galina Ekinil, and Valeria Provotorina. "Organization of bleisure-tourists service as a factor of sustainable development of the tourism sector of the Rostov region." E3S Web of Conferences 381 (2023): 01084. http://dx.doi.org/10.1051/e3sconf/202338101084.

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This study is aimed at analyzing the features of the functioning of the hotel services market in the city of Rostov-on-Don and the Rostov region, identifying the factors of its sustainable development due to the organization of services for bleisure tourists. The paper presents a new format of travel in the tourism sector, convenient for the consumer of a certain business status. The article examines the features and trends in the development of bleisure tourism, assesses the total number of rooms of accommodation facilities in the city of Rostov-on-Don of a business nature and the range of ad

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Qasim HAFEZ, Shimaa. "THE ROLE OF TRAINING STRATEGIES IN IMPROVING THE QUALITY OF HOTEL SERVICES(A FIELD STUDY OF THE MANSOUR MELIA HOTEL)." RIMAK International Journal of Humanities and Social Sciences 4, no. 6 (2022): 289–313. http://dx.doi.org/10.47832/2717-8293.20.18.

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The research aims to test the role of the training strategy in its stages (strategic analysis, formulation of training strategy, implementation of training and evaluation strategy) in improving the quality of hotel service in Al Mansour Melia Hotel. The quality of hotel service and the importance of the research lies in the importance of its variables, as the training strategy works to provide human resources with skills and capabilities that contribute to changing their behavior and improving their performance، which leads to improving service quality, which is what the research organization

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Sewruikov, Ivan Yu, Olga V. Leushina, and Vera Z. Shurbe. "Organization of Public Catering as a Factor in the Competitiveness of Hotel Complexes." Journal of Modern Competition 16, no. 5 (2022): 33–52. http://dx.doi.org/10.37791/2687-0657-2022-16-5-33-52.

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The relevance of the study lies in the fact that in the context of the development of the regions of the country, the tourism and hotel business contributes to the activation of the national economy. The provision of hospitality services stimulates the creation of additional direct and indirect jobs, increasing the tourist attractiveness of the destination, intensifying incoming tourist and, accordingly, financial traffic. With the evolution of society, technical and technological progress, informatization and other ongoing processes, the requests and needs of the guests of collective accommod

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NIKOLSKAYA, Elena Yurievna, Vyacheslav Anatolievich LEPESHKIN, Ivan Petrovich KULGACHEV, Anton Alexandrovich MATVEEV, and Olga Yevgenievna LEBEDEVA. "Perfection of Quality Management of Hotel Services." Journal of Environmental Management and Tourism 11, no. 2 (2020): 417. http://dx.doi.org/10.14505//jemt.11.2(42).20.

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The article is concerned with the development of approaches aimed at enhancing the quality management of hotel services. It has been proved that quality management implies the availability of relevant management sub-systems in the general management system of a hotel, with a primary purpose of controlling the organization and the provision of services. It has been established that hotel businesses cannot operate efficiently without standardizing customer service. The peculiarity of this process is an individual approach and standard structuring. It has been determined that the attainment of hi

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Mikhail, A. SHARONOV, and I. KOVALEVA Natalya. "Some aspects of the formation of an organization's operational strategy in the service sector." Service plus 16, no. 2 (2022): 106–17. https://doi.org/10.5281/zenodo.6964498.

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The article considers aspects of the formation and organization of an operational strategy in the service sector as a subject of research. According to the authors, it is these aspects that often affect the quality of the service, in this case, the hotel product. These aspects include: the speed of providing services to guests, the flexibility of the service process, the quality and reliability of the result of the service, and, of course, the costs, not only of the organization, but also of the guests, to receive the service. An analysis of the accumulated experience and a study of the publis

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Deryabin, A. S., E. G. Gimadeev, and R. N. Ushakov. "Organization of wedding events as a type of hotel services." Gostinichnoe delo (Hotel Business), no. 8 (August 25, 2022): 522–29. http://dx.doi.org/10.33920/igt-2-2208-05.

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The article is devoted to such a type of service as the organization of wedding events. The history of the development of the provision of services for the organization of wedding ceremonies is considered, the classification of wedding services and ceremonies is given. The relevance of the chosen research topic is explained by the fact that: firstly, various wedding events abroad have become widespread, which is due to the change in the capabilities and desires of the modern generation, the lack of the need to hold a wedding ceremony according to the standards of the past; secondly, organizing

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Sobin, Oleksii. "Definition of the main ways of recovery of the hospitality industry." Technology audit and production reserves 3, no. 4(59) (2021): 18–21. http://dx.doi.org/10.15587/2706-5448.2021.235925.

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The object of research in this work was the tourism industry. The main emphasis was placed on hotel enterprises, which suffered heavy losses during the knockdown period, as well as in the post-clown period. The conditions of the pandemic lockdown have prompted economic agents to restructure in accordance with the new communication and operational rules. The sphere of hotel services, the main purpose of which is the organization of recreation, has suffered the most from quarantine, because it was completely banned. Therefore, small hotels could not recover, they closed. Subsequently, the govern

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Polova, L., V. Klapchuk, and L. Chorna. "Features of animation services in sanatorium and resort facilities." Socio-Economic Problems and the State 30, no. 1 (2024): 44–54. http://dx.doi.org/10.33108/sepd2024.01.044.

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Modern tourism strives for a variety of services and a personalized approach to each client. Although some resorts and sanatoriums require modernization and investment, there is a growing interest from the private sector in developing resort infrastructure. However, the modernization of society and changing lifestyles are driving the search for new forms of leisure during vacation, which can be provided by animation activities. Health resorts are forced to look for new ways to attract customers, and animation services can be an additional advantage over competitors. In sanatoriums, the first h

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Banyeva, Iryna. "Сучасні підходи до організації готельно-ресторанного бізнесу". Modern Economics 36, № 1 (2022): 6–11. http://dx.doi.org/10.31521/modecon.v36(2022)-01.

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Abstract. Introduction. The hotel and restaurant business is one of the main components of the service sector. Given the importance of the hotel and restaurant business as an important component of the country's economic development, the topicality of the topic of the article determines the search for approaches to the organization of this type of business. Purpose. The purpose of the article is to reveal modern approaches to the organization of the hotel and restaurant business. Results. It was determined that many factors affect the hotel and restaurant business in Ukraine and the world, inc

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Pryimak, N. S., and O. A. Nikolaychuk. "HOTEL AND RESTAURANT BUSINESS MANAGEMENT: ESSENCE AND APPROACHES TO THE ORGANIZATION." TRADE AND MARKET OF UKRAINE, no. 1 (51) 2022 (2022): 44–50. http://dx.doi.org/10.33274/2079-4762-2022-51-1-44-50.

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Objective of the article is to study the essential characteristics of the hotel and restaurant business and outline modern approaches to the organization of management activities within it. Methods. This research used methods of generalization, comparison, description, synthesis, analysis, grouping, as well as systematic and logical approaches, the theory of flexibility, as well as conceptual approaches to understanding the philosophy of Agile management. Results. Based on the differences between the categories of "business" and "business", it was found that the essence of the hotel and restau

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Liu, Andy Xiaofeng, Cathy H. C. Hsu, and Daisy X. F. Fan. "From brand identity to brand equity: a multilevel analysis of the organization–employee bidirectional effects in upscale hotels." International Journal of Contemporary Hospitality Management 32, no. 7 (2020): 2285–304. http://dx.doi.org/10.1108/ijchm-08-2019-0680.

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Purpose This study aims to examine the mechanism of how hotel executive brand identity influences physical facility quality, customer-based brand equity (CBBE) and employee-based brand equity (EBBE). Design/methodology/approach The study introduces a multilevel model and collects 925 executive and 1,978 employee responses from 62 upscale hotels in China. Findings Executive brand identity positively affects employee brand internalization, which leads to positive EBBE. Meanwhile, executive brand identity positively influences the physical facility quality, which leads to positive CBBE. Originali

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Mr., Khilesh Patel, and Deepika Roy Miss. "The Impact of Work Life Balance on Job Satisfaction and Employee Retention of Operational Level Staff in the Hotel Industry." International Journal of Advance and Applied Research 4, no. 21 (2023): 127–34. https://doi.org/10.5281/zenodo.8134719.

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This research paper examines how work-life balance impacts job satisfaction and employee retention among operational level staff in the hotel industry. In the hotel industry, where staff members provide services to clients, maintaining high-quality and stable services is crucial for maintaining competitiveness. Effective employee retention is a key aspect of hotel human resource management, as it not only improves organizational performance but also reduces personnel costs. Achieving work-life balance poses significant challenges in the hotel industry, where work is demanding and often involve

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Zhukova, M., and V. Zhukov. "Increase of Loyalty of the Staff of Hotel Enterprises Based on the Use of Privileges Programs for Employees." Management of the Personnel and Intellectual Resources in Russia 9, no. 1 (2020): 32–37. http://dx.doi.org/10.12737/2305-7807-2020-32-37.

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It is impossible to work effi ciently in the hospitality industry, ensure high occupancy of rooms, provide highquality hotel services without professional and loyal staff at the hotel, as hotel employees are one of the components of a hotel product. Therefore, almost every hotel has the task of organizing such a personnel management mechanism that would increase the loyalty of employees, intensify their activities aimed at improving the effi ciency of the hotel. The article considers the peculiarities of the personnel policy in the hospitality sector, presents all groups of material and moral

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Biriukova, Yuliia. "FORMATION OF AN INFORMATION TECHNOLOGY PLATFORM TO SUPPORT AND DEVELOP THE HOTEL BUSINESS." Management 33, no. 1 (2021): 123–31. http://dx.doi.org/10.30857/2415-3206.2021.1.12.

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BACKGROUND AND OBJECTIVES. The issue of providing the sphere of hotel business with information resources and improving the information support system is relevant, requires new solutions to increase the competitiveness of hotels and similar accommodation facilities at the national and international level.METHODS. Methods of scientific research are general scientific and special methods of the research: abstract-logical method – for substantiation and specification of basic positions of information support of hotel business development; at the analysis of social phenomena and specification of e

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Romanykha, O. M., G. O. Gorina, Iu A. Khalilova-Chuvaeva, N. S. Pryimak, and О. А. Nikolaichuk. "ORGANIZATION OF HOTEL SECURITY AS A FACTOR OF INCREASING COMPETITIVENESS." TRADE AND MARKET OF UKRAINE, no. 2 (50) 2021 (2021): 84–92. http://dx.doi.org/10.33274/2079-4762-2021-50-2-84-92.

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Objective. The objective of the present article is to study the transformation of the security system of hotels and similar accommodation facilities as a factor in increasing competitiveness in the market of hotel services in the context of globalization. Methods. A set of general scientific methods of epistemology is used: theoretical generalization, analysis and synthesis, induction and deduction. The initial fact of the study is the finding of the growing role of security in the hotel, as one of the key elements of competitiveness in the face of increasing globalization challenges. Increa

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Awni, Saadiyah Owaid, and Sawsan Muhammad Ali Salih. "Human Resource Competencies and Their Role in Raising the Efficiency of Contemporary Organizations." American Journal of Economics and Business Innovation 4, no. 1 (2025): 102–7. https://doi.org/10.54536/ajebi.v4i1.3975.

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The research aims to form comprehensive intellectual visions and clear perceptions about the relationship between human resources competences and their role in increasing the efficiency of business organizations in light of globalization, dynamic changes in the business environment, and the increasing war on talents, in an attempt to generalize the model and the extent of its applicability in the Iraqi environment. The research was launched from an intellectual problem represented in the existing intellectual disparity due to the novelty of the subject and to bridge the knowledge gap between p

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SHEVCHENKO-PEREPOLKINA, Radyslava. "The main directions of strengthening the crisis management of hotels during the COVID-19." Economics. Finances. Law 5/1, no. - (2022): 32–36. http://dx.doi.org/10.37634/efp.2022.5(1).5.

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The hotel industry especially acutely felt the consequences of the spread of Covid-19: reduced demand, closure, financial difficulties, dismissal of staff. Covering the topic, the author addresses the regulatory framework for the organization of anti-epidemic measures in hotels during the dissemination of COVID-19 and recent research of scientists in the field of hotel business management. The changes that are taking place in the modern world due to the coronavirus pandemic, cause the transformation of the behavior of consumers of hotel services, which become more cautious and demanding. The q

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Svitlana, Pavliuk. "Business Processes Organization in the Hotel and Restaurant Business." Modern Economics 38, no. 1 (2023): 117–24. http://dx.doi.org/10.31521/modecon.v38(2023)-18.

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Abstract. Introduction. In our days modern society is characterized by changes. The economy of production has been replaced by the economy of service. The hotel and restaurant sector is one of the most profitable and promising economic systems, which has been developing at the fastest pace. Satisfying and focusing on the needs of consumers requires hotel and restaurant owners to respond to their changing requirements and make rational management decisions. An effective business organization is essential for solving such problems and ensures long-term success. The conceptual foundations of the

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Kaschuck, Kateryna. "INNOVATIVE TECHNOLOGIES AS A FACTOR IN IMPROVING THE QUALITY OF SERVICE ORGANIZATION IN THE HOTEL AND RESTAURANT BUSINESS." Economics. Management. Innovations, no. 1(34) (June 24, 2024): 50–61. http://dx.doi.org/10.35433/issn2410-3748-2024-1(34)-4.

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This article reveals aspects of the impact of innovative technologies on improving the quality of service organization in the hotel and restaurant business. The issue of improving the quality of the organization of customer service at the enterprises of the hotel and restaurant complex was considered. The peculiarities of the application of innovative technologies at enterprises in modern conditions are analyzed. The development of information technologies and growing competition in the market of hotel services necessitate the active use of innovations in the operation of modern hotels. Nowada

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Oleksii, Sobin. "Definition of the main ways of recovery of the hospitality industry." Technology audit and production reserves 3, no. 4(59) (2021): 18–21. https://doi.org/10.15587/2706-5448.2021.235925.

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<em>The object of research in this work was the tourism industry. The main emphasis was placed on hotel enterprises, which suffered heavy losses during the knockdown period, as well as in the post-clown period.</em> <em>The conditions of the pandemic lockdown have prompted economic agents to restructure in accordance with the new communication and operational rules. The sphere of hotel services, the main purpose of which is the organization of recreation, has suffered the most from quarantine, because it was completely banned. Therefore, small hotels could not recover, they closed. Subseq

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Litvinova, Yu. B., and E. N. Goncharova. "Innovative development of Mriya Resort in Crimea." Services in Russia and Abroad 17, no. 3 (2023): 140–47. https://doi.org/10.5281/zenodo.8152725.

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<em>The hospitality industry is improving because of emerging competitors in the hospitality market and customer expectations. The hospitality industry needs to innovate to thrive in a more diverse economy. Mriya Resort Hotel in the Crimea is an example of innovative hotels, which offered new services, implemented progressive management methods, and created several eco-innovations. Hotel Mriya Resort skillfully combines new technologies and experimental elements of hotel marketing. The study of identifying and exploring new forms of innovation is relevant to the rapidly changing demands of hos

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Холодцова, Ирина, Irina Kholodtsova, Лилия Духовная, and Liliya Dukhovnaya. "Developing a strategy for the participation of hotel enterprises in exhibitions: a theoretical aspect." Services in Russia and abroad 8, no. 8 (2014): 164–72. http://dx.doi.org/10.12737/8258.

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This article suggests that the exhibition activity in the current market conditions is an instrument of promotion of hotel services or brands, while the focus is on the need to consider the specifics of the market in the planning arrangements and the financial costs of participation in the exhibition. In this regard, the article describes the main stages of planning and implementation of exhibition activities for the hospitality industry, as well as recommendations on the formulation of overall marketing objectives for hotels, including trademarks, pricing, distribution (sales) and communicati

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Ranjith, Bhat, and Ramana Mayya Suresh. "Case Study of Hotel Vishwa Sagar." International Journal of Case Studies in Business, IT, and Education (IJCSBE) 7, no. 1 (2023): 244–66. https://doi.org/10.5281/zenodo.7768149.

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<strong>Purpose</strong>: <em>This study talks about the better working conditions of the hotel in Mangalore. A hotel is an essential requirement for all people, those who feel hungry and try something new and get satisfied. Hotel Vishwa Sagar is one of the best hotels in and around Baikampady, Mangalore with regard to food as well as service. This study also encompasses in detail the hotel food, its better service both in restaurant and lodging services, and retention of the customer via, better communication with customers in which the hotel operates.</em> <strong>Design/methodology/App

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Щетилина, Ирина, Irina Shchetilina, Наталья Родионова, Natalya Rodionova, Марина Мануковская, and Marina Manukovskaya. "Labour market state analysis in the sphere of the hospitality industry on the example of Voronezh." Servis Plus 8, no. 4 (2014): 53–58. http://dx.doi.org/10.12737/6467.

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The sphere of hotel service is unique, because the staff is apart of the hotel product. Often it is difficult to distinguish the material part of the product from its spiritual component. The stuff that supplies services is the most important component of these services. The same services can be supplied in different ways, because the personnel of the hotel serves customers differently. The stuff has to receive visitors in such way that he would become a regular customer. It constitutes the main advantage of accommodation. The staff relations must be arranged in such manner that the staff woul

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Bovsh, Liudmіla, Larysa Hopkalo, and Igor Komarnitskyi. "Scientific Substantiation of the Hotel Business Compliance in Pandemic Conditions." Restaurant and Hotel Consulting. Innovations 3, no. 2 (2020): 166–81. https://doi.org/10.31866/2616-7468.3.2.2020.219691.

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The topicality. The conditions of the pandemic lockdown prompted economic entities to restructure their activities in accordance with the new communication and operational rules. The service sector, the main purpose of which is the leisure organization, it has suffered the most from quarantine, as it has been banned. Therefore, some institutions have closed down, unable to withstand the crisis tendencies in the consumer market, financial pressure from landlords, and some have reformatted the business to new conditions of interaction with customers – remote services and delivery

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Azmaiparashvili, Maia. "Application of ISO standards in hospitality industry and challenges of Georgia." InterConf, no. 36(167) (August 20, 2023): 7–16. http://dx.doi.org/10.51582/interconf.19-20.08.2023.001.

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The United Nations Global Compact (hereinafter referred to as the UN Global Compact) obliges countries to create a sustainable and inclusive business economy. Today, the tourism and hospitality industry accounts for 30-35% of world service exports. The reliability of the hotel sector, proper functioning, and strength of development depend on the implementation of the best practices of international standards in practice. Quality standards of the International Organization for Standardization (hereinafter ISO) help the tourism sector to introduce high-quality services and create an image of sus

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Polinkevych, Oksana. "Information, Communication and Logistics Technologies of the Hotel Customers' Service Organization." Restaurant and Hotel Consulting. Innovations 6, no. 2 (2023): 150–70. https://doi.org/10.31866/2616-7468.6.2.2023.291697.

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<strong>Topicality. </strong>In nowadays conditions, the importance of information, communication and logistics technologies in the organization of the hotel customers' service increases. The relevance heightens due to the economics of sustainable development and attention to the customers' needs. Each institution tries to satisfy their needs as fully as possible, and to get a new consumer of services. Therefore, it is important to understand and use information, communication and logistics technologies in practical activity.<strong>The aim of the article </strong>is to develop information, co

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Podorueva, M. S. "Methods of hotel management in conditions of global economic instability." Gostinichnoe delo (Hotel Business), no. 1 (2022): 54–62. http://dx.doi.org/10.33920/igt-2-2201-06.

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This article discusses topical issues regarding the peculiarities of the organization of the hotel business in modern conditions. The novelty and relevance of the topic is connected with the unstable situation in the hotel services market over the past two years, which leads to the need to search for new methods of managing hotel enterprises, the formation of new forms and types of services. The specifics of understanding the hospitality industry as a significant segment of the service sector are presented. The role of the hotel business in the country’s economy is determined. The analysis of

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Ali, Ahmad Amer Aafis Mohamed, Daisy Mui Hung Kee, Abhishek Singh, et al. "Does Motivation Improve Employees Job Performance? A Case of Absolute Hotel Services." International Journal of Tourism and Hospitality in Asia Pasific 3, no. 3 (2020): 9–21. http://dx.doi.org/10.32535/ijthap.v3i3.940.

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The present study intends to examine the relationship between motivation and employees job performance in the context of hotel industry. The study chooses Absolute Hotel Services, which is one of the fastest-growing hospitality and tourism companies located on the Asian continent to specialize in hotel management, consultancy, sales and marketing among other services. The company is also affiliated to Absolute Golf Services which offers golf and event management for both public and private golf clubs. Employees morale is one of the key elements to success for a business organization. Employees

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Hameed, Ahmed Majeed. "The Impact of Adopting Hybrid Strategies in Determining the Marketing Orientation, An Exploratory Study in a sample of Hotels in the Holy Cities of Karbala and Najaf." INTERNATIONAL JOURNAL OF RESEARCH IN SOCIAL SCIENCES & HUMANITIES 12, no. 02 (2022): 78–104. http://dx.doi.org/10.37648/ijrssh.v12i02.005.

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The aim of the research is to build an integrated structure of philosophical knowledge frameworks for the main and subsidiary variables of the study based on tracing the intellectual and conceptual paths and delving into the intellectual controversy raised around them by researchers in an attempt to find the scientific bases for the formation of these variables in order to facilitate determining the extent of the role that they can play to solve the main study problem and its questions Moreover, the research aims to determine the relationships of correlation and influence between the two varia

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Brzakovic, Milan, Marko Nikolic, and Aleksandar Milojkovic. "Architecture of contemporary spa hospitality - current tendencies in designing spa hotels." Facta universitatis - series: Architecture and Civil Engineering 20, no. 2 (2022): 177–92. http://dx.doi.org/10.2298/fuace220519014b.

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The emergence of spa tourism as a sector of the wellness tourism marketplace is reflected in contemporary architecture of spa hotels. These facilities are essentially accommodation facilities that offer a variety of individual treatments and services for spaseeking tourists focused on their health and wellness. The primary objective of the research is to investigate current tendencies and strategies in the field of architectural design of spa hotels, as well as to explore successful design approaches. The research begins with elaboration of basic characteristics of modern wellness tourism, fol

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Бакашев, Э. Д., З. Р. Исраилова, and М. М. Якубова. "Methods of assessing the effectiveness of the organization of security of a hotel enterprise." Экономика и предпринимательство, no. 2(127) (April 11, 2021): 855–59. http://dx.doi.org/10.34925/eip.2021.127.2.170.

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В статье рассматриваются угрозы внешней экологической безопасности гостиничных предприятий и организационные аспекты обеспечения безопасности гостиничных комплексных услуг. Изучены особенности структуры деятельности предприятий по оказанию охранных услуг и обозначена тенденция развития этого направления. Можно также сказать, что в статье учтены особенности внешней и внутренней среды гостиничного бизнеса предприятия. Выделена характеристика основных финансово-экономических факторов, влияющих на деятельность предприятий гостиничного бизнеса. Авторы определили, что изучение внешней среды является

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Zoghbi-Manrique-de-Lara, Pablo, Jyh-Ming Ting-Ding, and Rita Guerra-Báez. "Indispensable, Expendable, or Irrelevant? Effects of Job Insecurity on the Employee Reactions to Perceived Outsourcing in the Hotel Industry." Cornell Hospitality Quarterly 58, no. 1 (2016): 69–80. http://dx.doi.org/10.1177/1938965516648791.

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This study examines the role of job insecurity as a moderator that may trigger destructive responses by employees to perceived outsourcing of labor services. Although some studies have suggested that outsourcing might not be viewed favorably by the hotel staff, the article first argues that because outsourcing of labor can be a useful strategy for the effective functioning of a hotel, mere perceptions of outsourcing by internal employees should lead them to react favorably to the hotel in the form of citizenship (organizational citizenship behavior–organization [OCB-O]) and decreased deviance

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