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1

Mennega, W. J. Ketenlogistiek: Doorlooptijden en customer service in ketens van bedrijven. Kluwer Bedrijfswetenschappen, 1993.

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2

1967-, Harrison N. J., ed. Looking at logistics: A practical introduction to logistics, customer service, and supply chain management. 2nd ed. Access Education, 2013.

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3

Gopal, Christopher. Integrated distribution management: Competing on customer service, time, and cost. Business One Irwin, 1993.

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4

Jaḱovski, Boško. Marketing na uslužni dejnosti =: Services marketing. Evropski univerzitet, 2006.

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5

Jaḱovski, Boško. Marketing na uslužni dejnosti =: Services marketing. Evropski univerzitet, 2006.

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6

Kandampully, Jay. Service Management: The New Paradigm in Retailing. Springer Science+Business Media, LLC, 2012.

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7

Ferrucci, Francesco. Pro-active Dynamic Vehicle Routing: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service. Springer Berlin Heidelberg, 2013.

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8

Defense Logistics Services Center (U.S.), ed. Information, the logistics tool that know no boundaries: DLSC, information is power if it is timely, usable, flexible, accessible, economical, most current and the sources provides full customer support, customer service, technical assistance, executive involvement. Defense Logistics Agency, Defense Logistics Services Center, 1988.

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9

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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10

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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11

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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12

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. The Office, 1988.

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13

Perov, Valeriy, Anna Shibanova, Vladimir Nosov, and Aleksey Sokolov. Implementation of state and municipal procurement by non-competitive methods (procurement from a single supplier): assessment of economic efficiency. INFRA-M Academic Publishing LLC., 2022. http://dx.doi.org/10.12737/1870598.

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The monograph provides a comprehensive study of the possibilities of assessing the economic efficiency of public (municipal) procurement in a non-competitive way (from a single supplier). The domestic and foreign experience in this field is being investigated. Using a mathematical model of economic analysis and relying on the concept of quantitative theory of money, the authors attempt to create a formula for calculating the economic efficiency coefficient of state (municipal) procurement from a single supplier. 
 At the same time, the possibilities of using this coefficient in conducting
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14

Christos, Voudouris, ed. Service chain management: Technology innovation for the service business. Springer, 2008.

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15

Lummus, Rhonda R. Supply chain management: Balancing the supply chain with customer demand. APICS Educational & Research Foundation, Inc., 1997.

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16

Lehmusvaara, Antti. Improving the potentials of logistics processes: Identification and solutions. Lappeenranta University of Technology, 1998.

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17

Russell, King, and Lowson Bob, eds. Quick response: Managing the supply chain to meet consumer demand. J. Wiley, 1999.

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18

Holmqvist, Magnus. Developing and implementing: IS/IT in aftermarket logistics. Göteborg University, 2007.

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19

John, Oxley, and Croucher Phil, eds. Handbook of logistics and distribution management. 2nd ed. Kogan Page, 2000.

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20

Gelei, Andrea. Partnerkapcsolatok értéke a hazai autóipari ellátási láncban: Fókuszban a beszállító vállalatok. Budapesti Közgazdaságtudományi és Államigazgatási Egyetem, Vállalatgazdaságtan tanszék, 2004.

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21

Service, U. S. Customs, ed. Financial management: Customs' accounting for bugetary resources was inadequate : report to the Commissioner, U.S. Customs Service. The Office, 1993.

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22

Service, U. S. Customs, ed. Financial management: Customs lacks adequate accountability over its property and weapons : report to the Commissioner, U.S. Customs Service. The Office, 1993.

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23

Service, U. S. Customs, ed. Financial management: Customs did not adequately account for or control its accounts receivable : report to the Commissioner, U.S. Customs Service. The Office, 1993.

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24

Office, General Accounting. Financial management: Customs' accountability for seized property and special operation advances was weak : report to the Commissioner, U.S. Customs Service. The Office, 1993.

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25

Service, U. S. Customs, ed. Financial management: Customs' self-assessment of its internal control and accounting systems is inadequate : report to the Commissioner, U.S. Customs Service. The Office, 1993.

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26

Davis, Robert A. Demand-driven inventory optimization and replenishment: Creating a more efficient supply chain. Wiley, 2013.

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27

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 5th ed. Pearson, 2013.

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28

1970-, Meindl Peter, ed. Supply chain management: Strategy, planning, and operation. 3rd ed. Prentice Hall, 2007.

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29

1970-, Meindl Peter, and Kalra Dharam Vir, eds. Supply chain management: Strategy, planning, and operation. Pearson, 2013.

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30

Office, General Accounting. Financial management: Analysis of operating cash balance of the Defense Logistics Agency's stock fund : report to the chairman, Subcommittee on Defense, House Committee on Appropriations, House of Representatives. The Office, 1990.

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31

Office, General Accounting. Financial management: Profile of Defense Finance and Accounting Service financial managers : report to the Director of the Defense Finance and Accounting Service. The Office, 1998.

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32

Chandra, Saurabh, ed. SOCRATES (Vol 2, No 2 (2014): ISSUE - JUNE). 2nd ed. SOCRATES : SCHOLARLY RESEARCH JOURNAL, 2014.

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33

United States. Internal Revenue Service., ed. Financial management: IRS' self-assessment of its internal control and accounting systems is inadequate : report to the Commissioner, Internal Revenue Service. The Office, 1993.

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34

Office, General Accounting. Financial management: Annual costs of Forest Service's timber sales program are not determinable. U.S. General Accounting Office, 2001.

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35

Office, General Accounting. Financial management: Army Industrial Fund did not recover costs : report to the Chairman, Subcommittee on Readiness, House Committee on Armed Services. The Office, 1993.

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36

United States. Congress. House. Committee on Armed Services. Readiness Subcommittee., ed. Financial management: Navy industrial fund has not recovered costs : report to the Chairman, Subcommittee on Readiness, Committee on Armed Services, House of Representatives. The Office, 1993.

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37

Office, General Accounting. Financial management: Status of the governmentwide efforts to address improper payment problems : report to the Subcommittee on Government Efficiency and Financial Management, Committee on Government Reform, House of Representatives. GAO, 2003.

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38

Office, General Accounting. Financial management: Survey of capitalization threshold and other policies for property, plant, and equipment : report to Agency officials. U.S. General Accounting Office, 2002.

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39

Office, General Accounting. Financial management: Profile of Army financial managers : report to the Assistant Secretary of the Army (Financial Management and Comptroller). The Office, 1998.

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40

Office, General Accounting. Financial management: Differences in Army and Air Force disbursing and accounting records : report to the Honorable Charles E. Grassley, U.S. Senate. The Office, 2000.

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41

Office, General Accounting. Financial management: Recommendations on Indian trust fund Strategic Plan proposals : report to the Secretary of the Interior. The Office, 1997.

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42

Office, General Accounting. Financial management: Coordinated approach needed to address the government's improper payments problems : report to the Ranking Minority Member, Committee on Governmental Affairs, U.S. Senate. United States General Accounting Office, 2002.

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43

Office, General Accounting. Financial management: Profile of Navy and Marine Corps financial managers : report to the Acting Assistant Secretary of the Navy (Financial Management and Comptroller). The Office, 1998.

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44

Office, General Accounting. Financial management: Problems in accounting for Navy transactions impair funds control and financial reporting : report to agency officials. The Office, 1999.

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45

Office, General Accounting. Financial management: An overview of finance and accounting activities in DOD : report to the Chairman, Subcommittee on Defense, Committee on Appropriations, U.S. Senate. The Office, 1997.

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46

Office, General Accounting. Financial management: Some DOD contractors abuse the federal tax system with little consequence : report to congressional requesters. U.S. General Accounting Office, 2004.

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47

Servitization Strategy and Managerial Control. Emerald Publishing Limited, 2017.

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48

Songini, Lucrezia, and Anna Pistoni. Servitization Strategy and Managerial Control. Emerald Publishing Limited, 2017.

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49

Songini, Lucrezia, and Anna Pistoni. Servitization Strategy and Managerial Control. Emerald Publishing Limited, 2017.

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50

Service Supply Chain Systems: A Systems Engineering Approach. Taylor & Francis Group, 2016.

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