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Dissertations / Theses on the topic 'Logistics customer service'

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Published: 30 May 2022

Last updated: 31 July 2025

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1

Vasylenko, Anna, Анна Євгенівна Василенко, Sofiya Zhigula, and Софія Ігорівна Жигула. "Modern ways to improve logistics customer service." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50548.

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1. Customer Service: zachem on nuzhen i kak eho prokachat, access at 13.03.2021 [Electronic source]. 2. What is customer service in logistics? 19.02.2020 [Electronic source]. – Available at: https://lecvietnam.com/en/operations/news/what-is-customer-service-in-logistics-72.html<br>Neither company can exist without customer service. Customer Service is the support which the company provides to customers before and after purchase. The aim is to bring more value than the core service that customers need and bring the most satisfaction to customers. The support goes far beyond the capabilities

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Onisimchuk, Mariya, Марія Василівна Онісімчук, Oleksandra Kabluchko, and Олександра Максимівна Каблучко. "Logistics approach to forming customer loyalty." Thesis, National Aviation University, 2021. https://er.nau.edu.ua/handle/NAU/50552.

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1. Loialnost klyentov. Kak vystroyt systemu loialnosty k kompanyy. Available at https://livetex.ru/blog/2019/03/loyalnost-klientov/ (last accessed 21.03.2019) 2. What is Customer Loyalty: Definition and Guide. Available at https://sendpulse.com/support/glossary/customer-loyalty (last accessed 19.03.2019) 3. What is customer loyalty? Available at https://www.qualtrics.com/experience-management/customer/customer-loyalty/<br>In the modern world the problem of customer loyalty become more popular. In order to achieve the desired results, different companies resort to wrong actions, which only wo

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3

Harper, Dean 1967. "Logistics and inventory management for supporting the customer service function." Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/9983.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, Thesis (M.S.)--Massachusetts Institute of Technology, Dept. of Materials Science and Engineering, 1998.<br>Includes bibliographical references (p. 93-94).<br>by Dean Harper.<br>M.S.<br>M.B.A.

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4

Choe, Mae Fong, and Berky Kong. "Logistics as a strategic role for the creation of Customer Value." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-12524.

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The purpose of this thesis is to explain the linkage between logistics and customer value. The focus is on how customer value can be created through logistics services. The thesis also explains how value is created in the internal logistics context. Today, logistics plays an important role in an organization which indirectly contributes to growth and profitability. Logistics service providers are striving to provide outstanding logistics services to their customers. This thesis seeks to identify the elements of logistics services and attempts to analyze and evaluate whether these services can

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Яковенко, Валерія Віталіївна, та Valeria Yakovenko. "Логістична підтримка «customer service» як основа сучасного бізнесу". Thesis, Національний авіаційний університет, 2021. https://er.nau.edu.ua/handle/NAU/50562.

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1. Шпак С. Customer Service: зачем он нужен и как его прокачать. [Електронний ресурс]. – Режим доступу: https://www.carrotquest.io/blog/customer-service/. 2. Мельников К. В. Теоретичні принципи логістичного обслуговування споживачів. Економіка та суспільство, 2017. – №8. – С. 311. [Електронний ресурс]. – Режим доступу: https://economyandsociety.in.ua/journals/8_ukr/55.pdf 3. Beier F.J., Rutkowski K. Logistyka. Варшава: Варш. школа екон-ки, 2004. – 223 с. 4. Ciesielski M. Shaping the logistic level of market service, "Handel Wewnqtrzny". №3. 1996. 5. Всё о Customer Service: как обеспеч

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Grant, David Bruce. "A study of customer service, customer satisfaction and service quality in the logistics function of the UK food processing industry." Thesis, University of Edinburgh, 2003. http://hdl.handle.net/1842/1553.

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The aim of this thesis is to test the importance and sufficiency of existing constructs of customer service, customer satisfaction and service quality in the logistics function of the UK food processing industry. These activities represent ongoing challenges in the logistics discipline and are under-researched in this industry sector that is affected by primary producer crises, product commoditisation and increasing retailer power. Firms that improve customer service should increase customer satisfaction resulting in better customer-supplier relationships, increased customer loyalty, profitabi

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Boone, Christopher A. Hanna Joe B. Craighead Christopher W. "Managing service inventory in the supply chain." Auburn, Ala., 2006. http://repo.lib.auburn.edu/Send%208-7-07/BOONE_CHRISTOPHER_34.pdf.

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8

Granat, Mattias, and Camilla Nilsson. "LSPs employees’ perception of customer service : How it influences the brand." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Centre of Logistics and Supply Chain Management, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-24169.

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Purpose - The purpose of this research is to analyse how employees’ perception of customer service is linked to the brand. The aim is to analyse the connections between brand and the employees’ perceptions and develop managerial implications based on those findings. Problem – Davis et al. (2008) brought the attention of the influence employees have in increasing or decreasing the firms’ brand. Connecting the employees work role in customer service to see how these influence the brand in reality at LSPs. Method – A deductive mixed method was applied throughout this research and used in the fo

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9

Ross, Ann Czerw. "Cost and customer service issues in Navy medical logistics Ann Czerw Ross." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://handle.dtic.mil/100.2/ADA306645.

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Thesis (M.S. in Management) Naval Postgraduate School, December 1995.<br>"December 1995." Thesis advisor(s): Alan W. McMasters, Paul J. Fields. Includes bibliographical references. Also available online.

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10

Červená, Gabriela. "Analýza procesů v logistice náhradních dílů vybrané mezinárodní IT společnosti a jejich optimalizace." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-205908.

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This thesis is divided into three chapters, the first two are theoretical and the third one is practical. The first chapter deals with the characteristics of logistics services, the second one is dedicated to the customer service and its measurement and the last one focuses on a case study of selected IT company. The main goal is to map the current state of logistics services and supply chain processes of the spare parts of the IT company Fujitsu Ltd., reveal its weaknesses and shortcomings and propose possible improvements.

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Habrovcová, Iva. "Návrh logistické koncepce se zaměřením na služby ke spokojenosti zákazníka." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414476.

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Thesis deals with concept of logistics in company LESAK. This company’s business area is production and sale of weighing equipment. In the thesis, there is analysed current order processing in company LESAK and then there are suggested remedies focusing on customer satisfaction services.

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Eriksson, Robert, Johan Ringblom, and Per Daniel Ericsson. "Leveransservicekrav i dagligvarubranschen." Thesis, Växjö University, School of Management and Economics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-832.

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<p>Bakgrund: De allt högre förväntningarna på leverantörer från kunderna när det gäller service har tvingat leverantörer att uppnå de krav som ställs på dem. Förändringar av kunders förväntningar på service har bidragit till att konkurrensen mellan många leverantörer blivit hårdare. För att en leverantör ska få leverera krävs det att kundens krav på leveransservice uppfylls. Dagligvarubranschen har genomgått stora förändringar. Den största förändringen skedde under 1960-talet när de flesta småbutikerna försvann och ersattes av större dagligvarubutiker med större sortiment. Denna förändring är

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Palomino, Viviana Barriga, Sotelo Raffo, and Juan Luis Fernando. "Agile Logistics Management Model to Reduce Service Times and Improve Processes Using Lean Service Methodology in Companies in the Electrical Sector." Institute of Electrical and Electronics Engineers Inc, 2021. http://hdl.handle.net/10757/657333.

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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.<br>In recent years, according to Osinergmin, the production of electrical energy has increased up to 2.4%. This sector represents 1.5% of GDP and encompasses more than 6.6 million users, so its consumption continues at a growth rate for the country's development. This growth depends on the response time that companies today provide users; many of them operate their logistics management manually and traditionally, which leads to delays in service a

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Májsky, Adam. "Návrh procesního řízení zakázky v obchodní společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400113.

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The diploma thesis is focused on improving the functioning of business process management in the selected trading company. With the help of theoretical knowledge, based on which an analytical evaluation of the current status and a qualitative research are created, it proposes changes in the individual phases of the currently used process.

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El, Dolores. "The correlation between Employee Engagement and Service Quality. Case study in Order Management, Customer Logistics." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72835.

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The purpose of the presented research is to identify these of the areas that significantly matter for the strong positive correlation between the Employee Enagement and the Service Quality in a particular business case concerning business process improvement of an order management team in a multinational company. The significant areas are identified through a correlation analysis of the answers to an online survey. The results are used for further Measurement, Analysis, Improvement and Control of the key areas identified. The main findings are aimed to serve as a scientifically validated plan

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Rothner, Donne. "Improving customer service through effective supply chain management in a pharmaceutical company." Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1490.

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All organisations compete on the basis of service. In today‘s highly competitive world, organisations need to compete to retain their customers and to offer good customer service that will give them a competitive advantage. In the South African pharmaceutical market, the introduction of the Single Exit Price (SEP) and generic substitution have led to the price of equivalent medicines no longer being the differentiating factor in a customer deciding which manufacturer‘s product to purchase. The availability of generic medicines at the pharmacy or hospital has become the differentiating factor.

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17

Giang, Johnny, and Betty Westin. "Värde och upplevelse inom ett logistikföretag : Effektivisering av upplevelsen och värdet genom inverkan av innovation." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-31384.

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Frågeställning: Hur kan DHL Freight i Eskilstuna genom inkrementella innovativa lösningar leverera ett högre kundvärde samt bättre kundupplevelse i den del av logistikprocessen som skapar kundvärde för privatpersoner? Syfte: Syftet med denna undersökning är att undersöka och ge förslag på hur DHL Freight i Eskilstuna kan generera kundvärde och kundupplevelse för DHLs privata kunder genom innovationstänk. Metod: En kvalitativ metod har använts genom studien som också är en samproduktion med DHL Freight i Eskilstuna. Det empiriska materialet samlades in genom semistrukturerade kvalitativa inte

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Muralidharan, Rohit. "The Impact of E-Commerce on Parcel Shipping Operators in The EU and The US." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-146272.

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Parcel carriers are susceptible to changes in the supply chain industry, as the carrier industry consists of many stakeholders who have an impact on the way they function. The stakeholders in the carrier industry are directly affected by the market trends that in turn affect the carrier business. Currently, E-commerce has a major influence on supply chain design, the operation of parcel carriers and the consumers. One main area of this thesis study is to analyse the impact of E-commerce on the parcel carriers in the EU and the US. Over time, E-commerce has caused a shift in the logistics indus

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Marques, Heidy Laura Rodrigues. "Análise e avaliação do desempenho do serviço logístico ao cliente interno da empresa “ABC”." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/3481.

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Mestrado em Gestão e Estratégia Industrial<br>Analisar o desempenho da logística tornou-se uma prioridade. O serviço logístico ao cliente é uma parte da oferta total do serviço da empresa e pode ser aproveitado para criar valor, vantagem competitiva, satisfação ao cliente e aumentar a quota de mercado. A empresa "ABC" considerou importante avaliar o serviço logístico que prestou às suas filiais no ano 2009 e determinar o que elas consideram mais importante nesse serviço. Para a obtenção dos dados necessários, recorreu-se a um questionário enviado a todas as filiais da empresa, constatando-se,

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Ayong, Axel Henrick Nze. "The impact of ISO9001 on service delivery at the logistics department of a brewery in Gabon." Thesis, Cape Peninsula University of Technology, 2020. http://hdl.handle.net/20.500.11838/3123.

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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2020<br>Over the past decade, under the increasingly competitive business environment, many sub-Saharan African ISO9001 certified firms are struggling continuously to improve their business processes. Adversely, the lack of continuous improvement after implementating ISO9001 in many services-oriented organizations in Gabon has contributed to the erosion of quality in service delivery. Thus, this study investigates the impact of ISO9001 on service delivery at the logistics department of a brewery in Gabon. The st

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Ccerhuayo, Muñoz Johan Henry. "Implementación de indicadores de desempeño en la gestión logística local e internacional de la empresa LIMTEK servicios integrales S.A- período 2016 – 2017." Bachelor's thesis, Universidad Ricardo Palma, 2017. http://cybertesis.urp.edu.pe/handle/urp/1450.

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El presente trabajo de investigación es un análisis que ayuda a poder medir el grado o intensidad entre dos o más variables con el fin de mejorar la gestión de la logística del abastecimiento en los aspectos de evaluación, selección y control de desempeño logístico. En la metodología empleada, básicamente se ha empleado la investigación científica, para identificar las causas originadas dentro de la gestión logística. The present research work is an analysis that helps to measure the degree or intensity between two or more variables in order to improve the logistics management of the pro

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Simionatto, Rafael Dammus Taiar. "Identificação de dimensões do serviço ao cliente relevantes a logistica no setor de serviços." [s.n.], 2006. http://repositorio.unicamp.br/jspui/handle/REPOSIP/258771.

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Orientador: Orlando Fontes Lima Junior<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil, Arquitetura e Urbanismo<br>Made available in DSpace on 2018-08-07T09:13:24Z (GMT). No. of bitstreams: 1 Simionatto_RafaelDammusTaiar_M.pdf: 2580949 bytes, checksum: 8e180eb638ca531ac4599598a7afc450 (MD5) Previous issue date: 2006<br>Resumo: O serviço ao cliente, meta maior da logística, normalmente é tratado no âmbito da denominada logística de bens físicos. Seu comportamento no setor de serviços ainda não foi muito explorado na literatura. Estas constatações c

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Leuschner, Rudolf. "The Impact of Product, Price, Promotion and Place/Logistics on Customer Satisfaction and Share of Business." The Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1291203718.

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Khop, Vojtěch. "Analýza SCM ve vybraném podniku." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-261789.

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The thesis deals with an evaluation of supply chain management and other processes involved in customer requirements management of a selected company. The aim of the thesis is to describe and evaluate processes of all the company´s sections involved. The first part presents basic terminology, followed by theoretical part dealing with presentation of the company. Individual sections are described and set processes are evaluated. In case of deficiencies, corrective measures are proposed. The last chapter includes a SWOT analysis.

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Pereira, Jorge Luiz Veríssimo. "Serviço ao cliente no processo logístico no contexto do relacionamento do elo indústria-varejo: um estudo na indústria de laticínios refrigerados." Universidade de São Paulo, 2002. http://www.teses.usp.br/teses/disponiveis/3/3138/tde-30102002-120852/.

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O objetivo desta dissertação é contribuir para o entendimento do conceito de customer service e como ele pode ser uma ferramenta útil para o desenvolvimento de estratégias logísticas. Para tanto, estabeleceu-se um aprofundamento teórico do conceito, baseado na literatura sobre customer service e logística. Também estão presentes conceitos como o de valor, o de preço e qualidade, os tipos de relacionamento e os canais de distribuição. Por fim, aborda-se o setor varejista e o seu comportamento de compra. Foi conduzida uma pesquisa exploratória, mediante um estudo em uma empresa do setor de latic

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Ebi-Ndie, Kenneth. "Strategies Used By Logistics Firms To Minimize Costs And Maximize Services : MBA-thesis in marketing." Thesis, University of Gävle, Department of Business Administration and Economics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-4824.

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<p><strong>Aim:</strong> More and more organizations worldwide want to develop products for global markets. At the same time, they need to make their products available in the global market to be competitive. One of today's trends to solve this problem of making products in the global market is by involving logistics to manage complex distribution requirements. Organizations have developed strategic alliances with companies all over the world to manage their logistics operations network. (www.chrobinson.com).</p><p>My research was aimed at understanding the coordination of logistics activities

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Zahradníčková, Iva. "Studie logistických služeb v obchodě." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221544.

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The Master´s thesis deals with the logistics services studies in Sika CZ, Ltd. Company. Considering the fact that the principal activity of the company is trading, it uses logistics as a substantial instrument to achieve the customers’ satisfaction. The main objective of the thesis is to create logical structures of services and project suitable metrics for measuring customers’ satisfaction of the provided services.

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Tabeni, Mvelo. "The impact of inbound logistics activities on the operational performance of the postal services organization in South Africa." Thesis, Rhodes University, 2006. http://hdl.handle.net/10962/d1004577.

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Introduction and Relevant Details: This research investigates the impact of inbound logistics' activities on the operational performance of the business within the branches of the South African Post Office (SAPO) in the Eastern Cape Province. The study basically hypothesises a statistically significant positive correlation between inbound logistics' activities and the operational performance of the business with regards to revenue generation and operational costs in particular. A sample of 100 branch offices was randomly selected. A 50-item questionnaire was administered by mail to the branche

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Jang, Hyun Mi. "Relationship management in international supply chains involving maritime transport : the role of logistics service quality, relationship quality and switching barriers in creating customer loyalty." Thesis, Cardiff University, 2011. http://orca.cf.ac.uk/54460/.

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The overarching objective of this thesis is to explore the role of logistics service quality in generating customer loyalty by considering relationship quality and switching barriers in the unique context of maritime transport. This is to fill the gaps revealed in the current understanding of ocean carrier-shipper relationships, particularly the lack of studies attempting to investigate shippers' future intentions to use the same carrier as opposed to the many previous studies which focused on carrier selection criteria or on shippers' satisfaction with the service attributes. Specifically, th

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Štambacherová, Gabriela. "Studie průběhu zakázky firmou." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2012. http://www.nusl.cz/ntk/nusl-223420.

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This thesis analyzes the study during the engagement the company Štambacher, s.r.o., which deals with plumbing works. The thesis includes description of present time and proposals of solutions. These proposals would ideally should lead to the acquisition of new orders, increase the satisfaction of customers and competitiveness in the market.

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Děchtěrenková, Šárka. "Studie průběhu zakázky organizací." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-225302.

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The main goal of this thesis is to analyze a specific business process in CeWe Color Company. The thesis consists of theoretical, analytical and practical parts. In theoretical part are explained the basic concepts and approaches in the field of logistics. The following describes some of the specific elements of the logistics chain – customer service, information system of logistics and the distribution channels. The analytical part focuses on analysis the internal and external environment of the company and describes and analyses the company’s current situation. Current situation is reviewed

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Rodrigues, Raphael Rossi. "Servi?o ao cliente: uma avalia??o do n?vel de servi?o log?stico oferecido por uma empresa de bens de consumo." Universidade Federal Rural do Rio de Janeiro, 2011. https://tede.ufrrj.br/jspui/handle/jspui/1215.

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Submitted by Sandra Pereira (srpereira@ufrrj.br) on 2016-09-20T16:57:48Z No. of bitstreams: 1 2011 - Raphael Rossi Rodrigues.pdf: 1927039 bytes, checksum: d62f71cc9d072958cd804d56ebe97f8a (MD5)<br>Made available in DSpace on 2016-09-20T16:57:48Z (GMT). No. of bitstreams: 1 2011 - Raphael Rossi Rodrigues.pdf: 1927039 bytes, checksum: d62f71cc9d072958cd804d56ebe97f8a (MD5) Previous issue date: 2011-02-17<br>This survey was conducted in a multinational company that operates in the sector of nondurable consumer goods in the international context through the licensing of its brands. Companies th

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Bolsöy, Alfred, Marcus Thelin, and Nils Håkansson. "Lageromsättning i EMS-branschen : En fallstudie om kund- och leverantörsförhållanden." Thesis, Högskolan i Gävle, Industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27905.

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Most producing companies aim to reduce tied up capital, which is meant to increase inventory turnover. In this study, an EMS (Electronic manufacturing service) -company, a contract manufacturer, will be studied. The company does not own the products themselves, but is a service company that manufactures to customers. The business has a problem that existed for a long period of time, they have a low inventory turnover among their component inventory. The company therefore wants to increase its inventory turnover in order to reduce its tied-up capital. The aim is to develop knowledge about suppl

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Fernandes, Duarte Miguel Moreira Baptista. "Metodologia de gestão de categorias no retalho alimentar da SONAEMC." Master's thesis, Instituto Superior de Economia e Gestão, 2015. http://hdl.handle.net/10400.5/13358.

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Mestrado em Ciências Empresariais<br>O presente relatório surge no seguimento do estágio realizado na Direcção Comercial do Departamento de Frescos da SONAEMC - Retalho Alimentar, no âmbito do Trabalho de Final de Mestrado em Ciências Empresariais. Ao longo do período de estágio na organização estive inserido num projeto na unidade de negócio de charcutaria onde foi possível realizar inúmeras tarefas, tendo como foco a criação de novos clusters de lojas e de uma metodologia de apoio à decisão de gama. O objetivo deste trabalho consiste em descrever as tarefas realizadas durante os quatro mese

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Tanwari, Anwar U. "Impact of business forecasting on demand planning. A strategy for improving business forecasting and reducing inventories throughout the supply chain for fast moving consumer goods in the Middle East market." Thesis, University of Bradford, 1999. http://hdl.handle.net/10454/4336.

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Poor quality of information and forecasting create a number of problems for manufacturing companies, such as poor planning of products and insufficient service levels, which leads to increased inventory and stock holding or stockouts and increased total costs. Cussons (UK) Limited is experiencing precisely these problems. Apart from these problems normally associated with forecasting demand for fast moving consumer goods there is an additional problem of reconciling the Western calendar with the Muslim calendar, and a recognition of the effects that Muslim religious holidays, as oppose

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Tanwari, Anwar Uddin. "Impact of business forecasting on demand planning : a strategy for improving business forecasting and reducing inventories throughout the supply chain for fast moving consumer goods in the Middle East market." Thesis, University of Bradford, 1999. http://hdl.handle.net/10454/4336.

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Poor quality of information and forecasting create a number of problems for manufacturing companies, such as poor planning of products and insufficient service levels, which leads to increased inventory and stock holding or stockouts and increased total costs. Cussons (UK) Limited is experiencing precisely these problems. Apart from these problems normally associated with forecasting demand for fast moving consumer goods there is an additional problem of reconciling the Western calendar with the Muslim calendar, and a recognition of the effects that Muslim religious holidays, as opposed to Chr

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Hellström, Elin, and Fredrika Borgmalm. "Lagerställesrationalisering hos Midelfart Sonesson AB." Thesis, Södertörn University College, School of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1554.

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<p>Företag: Midelfart Sonesson AB</p><p>Syfte: Studien skulle ge en bild av vilka kriterier som är betydelsefulla för företag vid rationalisering av lagerställen. Den skulle dessutom ge en bild av vilka tänkbara ekonomiska konsekvenser som kan följa efter en rationalisering. Genom en fallstudie av ett typföretag och genom kompletterande intervjuer med kunniga inom logistik och företagsekonomi skulle författarna undersöka vilka kriterier som företagen lägger mest vikt på när de ska starta ett så stort projekt som lagerställesrationalisering, samt förstå vad kostnadsbesparingen kan bli.</p><p>Me

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Utterberg, Oscar, and Martin Rand. "Klassificering av reservdelar för effektivare reservdelshantering." Thesis, Tekniska Högskolan, Högskolan i Jönköping, JTH, Industriell organisation och produktion, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-41665.

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Syfte– Syftet med denna studie var att finna ett klassificeringsverktyg som kan underlätta beslutsfattande vid reservdelsuppläggning. För att besvara syftet formuleradestre frågeställningar; Vilket analysverktyg kan användas för att systematiskt klassificera reservdelar i olika grupper? Hur kan de klassificerade grupperna nyttjas vid reservdelsuppläggning? Hur kan efterfrågan prognostiseras för de olika klassificerade grupperna med hänsyn till servicenivå? Metod– Studien bedrevs deduktivt genom teoribyggande, med både en empiriskt fallstudie och analytisk konceptuell inriktning. De meto

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Trosell, Sanna, and Simon Waage. "Effektivisering av varu-och lagerhantering för ökat kundfokus : En fallstudie inom detaljhandeln." Thesis, Högskolan i Gävle, Industriell ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-33099.

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Swedish retail industry is facing a challenging future in terms of creating positive customer experiences due to an increasingly digitized world. The market and shopping patterns have changed drastically, and customers expect a higher level of customer service while retail staff spend a lot of time receiving deliveries and handling goods. Successful work with Lean has long helped other industries to streamline their tasks. The question remains whether Lean can help create enabling conditions for the retailer to streamline product and inventory management and be able to allocate time to custome

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Gustafsson, Åsa. "Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry." Doctoral thesis, Växjö universitet, Institutionen för teknik och design, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-486.

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The future of the sawmill industry is uncertain; this is partly due to its internal structural changes, but also due to structural changes amongst their customers. Concurrently, competition within the industry is increasing, and therefore focus is constantly being placed on reducing costs and leveraging economies of scale. However, in order for sawmills to benefit from economies of scale, it is necessary to work with a well thought-out logistics strategy. This doctoral dissertation aims at identifying and describing the customers' logistics service requirements as well as describing and analyz

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Gustafsson, Åsa. "Customers' logistics service requirements and logistics strategies in the Swedish sawmill industry /." Växjö : Växjö University Press, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-486.

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Kaluzhna, Yevgeniya. "Budování vztahu se zákazníky v rámci Supply Chain Managementu." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-142275.

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Application of supply chain management is still relatively recent practice, but it's importance is growing over time. Today, in the era of customer centricity, in order to become competitive firms shouldn't avoid collaboration with it's supply chain partners. Purpose of my thesis was to find out how supply chain management can contribute to building relationship with customers, who are the basis of any existing company. First part summarizes knowledge about supply chain, compeptitive strategies, customers, types of supply chains and customer relationship management. Particular part is dedicate

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LIMA, NADIA DO AMOR DIVINO DE. "LOGISTIC SERVICE PROVIDERS AND THEIR CUSTOMERS: AN EMPIRICAL STUDY." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19925@1.

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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO<br>COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR<br>PROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO<br>Considerando o crescimento e a importância da terceirização das atividades logística no Rio de Janeiro e a carência de estudos mais específicos de operadores logísticos no Brasil, a presente dissertação tem como objetivo analisar os prestadores de serviços logísticos e seus contratantes no Grande Rio. Para isso foram consideradas seis empresas neste estudo, três delas contratantes de serviços logísticos e outras três pr

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Bäcklund, Anna, and Emelie Carlsson. "Returflöden inom e-handel av kläder." Thesis, Högskolan i Skövde, Institutionen för teknik och samhälle, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5233.

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Stenberg, Marcus, and Jesper Larsson. "Optimizing the Supply Chain Performance at Ericsson AB : A Study of Lead Time Reduction and Service Level Improvement." Thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133357.

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Ericsson has recently experienced difficulties to meet the customer demand, which has led to lost market shares. This is mainly due to the long and unpredictable lead times within their supply chains. Therefore, Ericsson seeks to increase their ability to meet the customer demand by reducing the customer order lead time. A shorter lead time would imply a greater responsiveness and improved service level towards the customers. A directive from the company was to base the study on the supply chain for the customer Algeria Telecom Mobile. The purpose of the study is to give recommendations for im

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Wu, Shu-Jen, and 吳淑貞. "Customer Service Oriented Integrated Logistics System Planning." Thesis, 1996. http://ndltd.ncl.edu.tw/handle/88314299106729237395.

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Davis, Elizabeth R. "The role of logistics service quality in creating customer loyalty." 2006. http://etd.utk.edu/2006/DavisElizabeth.pdf.

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Thesis (Ph. D.) -- University of Tennessee, Knoxville, 2006.<br>Title from title page screen (viewed on September 14, 2006). Thesis advisor: John T. Mentzer. Vita. Includes bibliographical references.

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Chien, Chung-hsin, and 簡忠信. "A Study on Constructing Customer-based Differential Logistics Service System." Thesis, 2000. http://ndltd.ncl.edu.tw/handle/31237917850521092059.

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Sung, Po-Nian, and 宋柏年. "A Study on Logistics Service Quality, Customer Satisfaction, and Customer Loyalty－The Case of the Home Delivery Service." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/43611236936108301604.

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碩士<br>國立高雄第一科技大學<br>行銷與流通管理所<br>90<br>Recently, instant increase of the importance of service, the related subjects like service quality, customer satisfaction, and customer loyalty have become the cause of strong competition pressure. In past days, logistic service is just an extra cost that can’t provide business’s operation with too much positive benefit. But excellent logistic service has become one of the competition advantages nowadays. Generally, the researches of logistic service concentrate their attention almost on B-to-B, but rare on the customers’ viewpoints. This research aims at

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Lee, Hui Yu, and 李惠瑜. "AN EMPIRICAL STUDY OF Customer loyalty for International Logistics Service Providers." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/05879282831860911998.

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