Relevant bibliographies by topics / Loyalty index

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Loyalty index'

Author: Grafiati
Published: 28 May 2022
Last updated: 30 July 2025

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Journal articles on the topic "Loyalty index"

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Cossío-Silva, Francisco-José, María-Ángeles Revilla-Camacho, and Manuela Vega-Vázquez. "The tourist loyalty index: A new indicator for measuring tourist destination loyalty?" Journal of Innovation & Knowledge 4, no. 2 (2019): 71–77. http://dx.doi.org/10.1016/j.jik.2017.10.003.

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Iordanova, Elitza. "Tourism destination image as an antecedent of destination loyalty: The case of Linz, Austria." European Journal of Tourism Research 16 (July 1, 2017): 214–32. http://dx.doi.org/10.54055/ejtr.v16i.286.

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The concepts of destination image and tourists’ loyalty are sufficiently discussed in the literature; however, due to the multi-dimensional character of these two concepts, the existing studies fail to shed light on the multifaceted linkage between destination image and loyalty. This research displays an innovative way of measuring tourists’ loyalty by creating a composite loyalty index that represents both behavioural and attitudinal loyalty. The index allows for a distinction between different levels of tourists loyalty to be made in order to establish the impact of both cognitive and affect
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Safitri, Sri Ariani, Suharno Suharno, and Anna Fariyanti. "BAURAN PEMASARAN KEPUASAN DAN LOYALITAS PELANGGAN BENIH KELAPA SAWIT PT SOCFIN INDONESIA." Jurnal Manajemen 21, no. 1 (2017): 71. http://dx.doi.org/10.24912/jm.v21i1.148.

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Along with the increasing demand of palm oil seed trigger an increased number of seed producers of palm oil in Indonesia. Under conditions of tight competition, PT Socfin Indonesia (Socfindo) as one of the producers of palm oil seed needs to evaluate the performance of the marketing mix (product, price, place and promotion) through customer satisfaction and loyalty. This study aimed to analyze the influence of marketing mix towards customer satisfaction and loyalty as well as to analyze the level of satisfaction and loyalty customer palm oil seed of PT Socfindo. The collection of data through
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Sekerin, V. D., E. V. Yurkevich, Y. A. Tumin, and V. A. Ivanov. "Methods of assessing students' loyalty." Izvestiya MGTU MAMI 8, no. 4-5 (2014): 54–58. http://dx.doi.org/10.17816/2074-0530-67349.

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In addition to formal educational performance evaluation it is needed an evaluation from those who receive the knowledge for a comprehensive evaluation of the quality and relevance of education, which can give university, and its prestige which are important for gaining competitive advantage in the field of educational services. The attitude of students to their institution can be evaluated using the integral index - the index of the loyalty of students which is defined as the difference between the share of allies (promoters) and opponents among the total number of respondents
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FARIDZ, RADEN, and ULA WARI SETIAWATI. "ANALYSIS OF FACTORS AFFECTING SATISFACTION WITH LOYALTY OF ROCKET CHICKEN LAMONGAN BRANCH CONSUMERS." International Journal of Social Sciences and Management Review 07, no. 04 (2024): 114–27. http://dx.doi.org/10.37602/ijssmr.2024.7410.

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Consumer satisfaction and loyalty are an essential part of the sustainability of a business because customer satisfaction and loyalty affect the company's revenue. This study aims to identify and analyze the factors influencing satisfaction and loyalty and examine the relationship between customer satisfaction and consumer loyalty in the Lamongan Rocket Chicken branch. The methods used in customer satisfaction analysis are Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI), while the loyalty picture is used as a loyalty pyramid. The results of the IPA research show tha
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Chaplinskyі, Yurii. "APPROACHES TO EVALUATION OF LOYALTY PROGRAM EFFICIENCY." BULLETIN OF CHERNIVTSI INSTITUTE OF TRADE AND ECONOMICS II, no. 82 (2021): 54–65. http://dx.doi.org/10.34025/2310-8185-2021-2.82.04.

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The article defines that enterprises face questions of expediency of development and introduction of modern innovative methods of influence on the consumer, among which it is possible to consider loyalty programs, which are directed on building of mutually beneficial relations with target audiences. Important for the analysis of enterprise loyalty programs are performance indicators, expressed in monetary terms, because each loyalty system has a profitable and costly component. The main approaches to assessing the effectiveness of costs for the development and implementation of a loyalty progr
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Wartiningsih, Minarni, Hanna Tabita Hasianna Silitonga, Imelda Ritunga, Michelle Christina Prayogo, and Evelyn Danielle Wijaya. "Patient Satisfaction Improvement by Comprehensive Holistic Services at Public Health Centre X Surabaya." Jurnal Kesehatan Masyarakat 18, no. 2 (2022): 164–73. http://dx.doi.org/10.15294/kemas.v18i2.31555.

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Comprehensive holistic health services are a form of improving the quality of health services by measuring IKM. The result of a survey by BPJS Kesehatan is that the IKM has not reached targeted satisfaction in 2016 and 2017. Public Health Center X has an index value that exceeds the existing IKM target, but the index value is lower than the index value in 2016. This study will analyze the decrease in the satisfaction index of BPJS participants towards First-Level Healthcare Facilities (FKTP). Then the low satisfaction index of BPJS participants getting their treatments in Public Health Center
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Askariazad, Mohammad Hossein, and Nazila Babakhani. "An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context." Journal of Business & Industrial Marketing 30, no. 1 (2015): 17–31. http://dx.doi.org/10.1108/jbim-07-2011-0093.

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Purpose – This paper aims to examine the most important antecedents of customer loyalty in business-to-business (B2B) context using European Customer Satisfaction Index (ECSI) model. Design/methodology/approach – A questionnaire is designed consisting of measures of customer loyalty gathered mainly from previous related studies. A survey of business customers in construction and mining equipment industry in Iran is conducted, and a total of 90 responses are obtained. The collected data are analyzed according to the structural equation modeling technique using partial least square path modeling
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Kharchenko, V. S. "LOYALTY OF THE PERSONNEL IN A MODERN ORGANIZATION: EXPERIENCE OF USING THE EMPLOYEE NET PROMOTER SCORE (ENPS) SYSTEM." Social & labor researches 48, no. 3 (2022): 152–65. http://dx.doi.org/10.34022/2658-3712-2022-48-3-152-165.

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The purpose of this paper is to present and analyze the generalized results of a regular monitoring study of employee loyalty on the example of a large financial company using the loyalty assessment methodology (eNPS and NPS) of the company's employees as an employer and supplier of products and services. The relevance of the work is due to the contradiction between the widespread use of the NPS index under the influence of marketing in HR practice of applied research, which has become an indicator of the assessment of the employer brand and the effectiveness of HR policy, and the obvious lack
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Setiadi, Muhammad Rifky, Febriananda Faizal, and Destyana Ellingga Pratiwi. "SIKAP, KEPUASAN, DAN LOYALITAS KONSUMEN TERHADAP PRODUK SARI APEL UMKM APELNESIA, KOTA BATU DENGAN PENDEKATAN BAURAN PEMASARAN 4P." Jurnal Ilmu-Ilmu Agribisnis 9, no. 3 (2021): 508. http://dx.doi.org/10.23960/jiia.v9i3.5346.

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Massive apple production drives MSMEs in Batu City to process the fruit, as an example, apple extract. With so many MSMEs that make apple extract, creates higher market competitiveness. One of the MSMEs that makes apple extract is Apelnesia. The purpose of this research is to study attitude, satisfaction, and loyalty of consumers towards Apelnesia MSME apple extract product. The basic method of this research is a quantitative analysis. The sampling method uses non-probability method with time linear function technique. This research uses Fishbein analysis, Importance Performance Analysis, Cust
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Dissertations / Theses on the topic "Loyalty index"

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Brown, Robert Maxwell. "Drivers of student satisfaction and student loyalty in an Australian university setting." University of Western Australia. Graduate School of Management, 2007. http://theses.library.uwa.edu.au/adt-WU2007.0060.

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[Truncated abstract] The Australian higher education sector has changed markedly in the last two decades. The size of the sector has swelled in size as new universities have been created from former Colleges of Advanced Education and Institutes of Technology, and succeeding governments have introduced policies that have embedded increasingly corporate and commercial practices into university administration. This has caused the creation of what are becoming known as ‘enterprise universities’. This thesis examines hypotheses arising from two fundamental questions. (i) Given the increasingly mark
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Kurtin, David. "Měření zákaznické spokojenosti a loajality." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2007. http://www.nusl.cz/ntk/nusl-221395.

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This Master´s thesis deals with the analysis of the factors influencing the customer satisfaction of RM Servis, authorised Peugeot car dealer. The aim was to set up useful method of measuring customer satisfaction, loyalty, and customer value. This would enable the company to follow the current situation, and to focuse on improvements. I have also included the suggestions on how to improve the overall customer satisfaction, and a calculation of an impact of the implementation on the profitability.
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Гребньов, Г. М., та В. А. Литовченко. "Міжнародний досвід встановлення лояльних відносин зі споживачем". Thesis, Сумський державний університет, 2016. http://essuir.sumdu.edu.ua/handle/123456789/47970.

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Hui-fang, Tung, and 童惠芳. "Developing the Customer Satisfaction and Loyalty Index Model in Healthcare Organization." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/99282685803486674447.

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碩士<br>國防醫學院<br>公共衛生學研究所<br>92<br>Abstract Customers are the most important strategic resources of an organization. According to a study, the cost of acquiring a new customer is at least five to nine times as maintaining an old customer. In addition, there can be a 25-85% profit if customer loyalty is raised by a mere 5%. Therefore, to satisfy their needs, to raise their level of loyalty, and to gain profit have become the focus that industries aim for changing enviroment. Due to the changing environment, including the establishment of Taiwan’s National Health Insurance System, there
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Chang, YUNG-CHI, and 張詠哲. "Developing the Customer Satisfaction and Loyalty Index Model－The Case of Combinative Café in Taiwan." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/cb46jg.

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碩士<br>淡江大學<br>統計學系碩士班<br>104<br>In view of today&apos;&apos;s consumer spending habits, often make choices and compare the goods, and by customer satisfaction and loyalty Index Model to help enhance the combinative cafe in customer satisfaction and loyalty, will also is an important factor affecting consumer choice store loyalty in the consumer. Accordingly, the present study the concept of the Department of European Customer Satisfaction Index (ECSI) model based on the analytical framework, and in order to be able to make this mode more complete, relational schema path in addition to ECSI ori
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Magalhães, Sara Henriques de Jesus Paninho. "The differential effects of switching costs and attractiveness of alternatives on customer loyalty." Master's thesis, 2009. http://hdl.handle.net/10362/8416.

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Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação.<br>There is an increasing recognition among marketing scholars and practitioners of the importance of the influence of switching costs and attractiveness of alternatives in the relationship between customer satisfaction and customer loyalty. To date, however, there is a lack of research about the process through which these variables influence the satisfaction-loyalty relationship. This dissertation aims to evaluate the importance of switching costs and attractiveness of al
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Chin-ChuLai and 賴清渠. "To construct a Salesperson's personality traits recruitment system through the survey of customer’s loyalty index differentiation." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/qthy2q.

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碩士<br>國立成功大學<br>高階管理碩士在職專班(EMBA)<br>104<br>This research is the exploration of customers’ data from ERP source utilization. By analyzing the customers loyalty in each salesperson’s in charge territory; using weighted average acquired from high and low scores of customers loyalty through customers’ continuity of purchase orders and pricing acceptance level , ranking customers loyalty from each territory to sort out the list of top and bottom five salespersons, analyzing the differentiation between these salespersons’ personality traits , finally standardizing the salespersons recruitment admiss
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Guan-Lin, Huang, and 黃冠霖. "Apply Cox proportional hazard model to create customer loyalty index with case study of smartphone service industry." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/h4b7bd.

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碩士<br>國立成功大學<br>工業與資訊管理學系碩博士班<br>101<br>The goal of the enterprise operation is to earn profit under limited resources. Customers are the source of the profit and loyal customers can bring stable income. Since the cost of finding new customers is much higher than retaining the existing customers, creating a customer loyalty index and then managing customer loyalty have become a major issue for business nowadays. In this study, we propose a customer loyalty index by Cox proportional hazards model. Our method integrates customer prognostic factors, consumer behavior, service quality, customer s
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Huang, Yi-Ting, and 黃依婷. "Developing the Customer Satisfaction and Loyalty Index Model in 3C Chain Mall－The Case of Customer in YI-LAN." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/08013222560173395926.

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碩士<br>國立宜蘭大學<br>經營管理研究所碩士班<br>94<br>As customers make their purchases of 3C products, they not merely take account of the product brand, but as well lay stress on the selection of 3C chain channels (malls). From the perspective of 3C channels, the management and escalation of customer satisfaction and loyalty are considerably important factors that affect the mall selection of customers in consumption. The research takes a combination of ACSI （American Customer Satisfaction Index）and ECSI（European Customer Satisfaction Index）as the framework for analysis, and adds new path to verification, in
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Baptista, Robson Feijo. "Influência sócio-econômica na satisfação e lealdade no comércio de varejo do Rio de Janeiro." Master's thesis, 2011. http://hdl.handle.net/10071/4121.

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O presente estudo analisa a influencia da diversidade do contexto sócio-econômico na relação de satisfação e lealdade de clientes de varejo. Compararam-se os consumidores de duas regiões com caracteristicas sociais bem diferentes, embora ambas do município do Rio de Janeiro: a Zona Sul e a Duque de Caxias na Baixada Fluminense. A Zona Sul apresenta uma grande concentração de renda, enquanto a de Duque de Caxias espelha o inverso. A diversidade da situação socioeconômica deste Estado do Brasil e, em particular, das duas regiões seleccionadas como população alvo a estudar, enriquece a pes
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Books on the topic "Loyalty index"

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Karake-Shalhoub, Zeinab. Trust and Loyalty in Electronic Commerce. Greenwood Publishing Group, Inc., 2002. http://dx.doi.org/10.5040/9798216027775.

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Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders-as well as t
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Address Book: The Mandalorian Undying Loyalty Baby Yoda Telephone and Contact Address Book with Alphabetical Tabs. Small Size 6x9 Organizer and Notes with a-Z Index for Women Men. Independently Published, 2021.

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Zuczek, Richard. Encyclopedia of the Reconstruction Era. Greenwood, 2006. http://dx.doi.org/10.5040/9798216024958.

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Reconstruction sought to bring order from the tremendous social, political, economic, physical, and constitutional changes wrought by secession and the Civil War, changes that included the abolition of slavery, the expansion of governmental power and constitutional jurisdiction, the rise of the Republican Party, the explosion of northern industry and the national market, and the appearance of a social dynamism that supported struggles by new social groups for political and civil equality. In American history, Reconstruction is the term applied to the period 1862-1877, when the United States so
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Dilke, Charles Wentworth. Old English Plays: The Thracian Wonder, by J. Webster and Rowley. the English Traveller; Royal King and Loyal Subject; Challenge for Beauty, by Thomas Heywood. Glossarial Index. Creative Media Partners, LLC, 2018.

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Dilke, Charles Wentworth. Old English Plays: The Thracian Wonder, by J. Webster and Rowley. the English Traveller; Royal King and Loyal Subject; Challenge for Beauty, by Thomas Heywood. Glossarial Index. Franklin Classics Trade Press, 2018.

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Old English Plays: The Thracian Wonder, by J. Webster and Rowley. the English Traveller; Royal King and Loyal Subject; Challenge for Beauty, by Thomas Heywood. Glossarial Index. Creative Media Partners, LLC, 2018.

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Richards, Paulette. Terry McMillan. Greenwood, 1999. http://dx.doi.org/10.5040/9798216024569.

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The tremendous universal appeal of Terry McMillan'sWaiting to Exhaletook the book world by storm. With her third novel finally earning her the recognition and respect she richly deserved, Terry McMillan followed up withHow Stella Got Her Groove Back, which continued to attract new and loyal fans from all walks of life. In this critical work Richards places these inspirational works, as well as McMillan's earlier writings, in their deserved cultural and literary context. Richards offers an insightful analysis of McMillan's narrative technique, which, while having roots in the blues aesthetic, h
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Book chapters on the topic "Loyalty index"

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Chen, Tung-Shou, Rong-Chang Chen, and Tsui-Yun Chang. "A Research to Increase Users’ Satisfaction and Loyalty Based on the Customer Satisfaction Index: A Case Study on the National Taichung Institute of Technology’s Library." In Digital Libraries: International Collaboration and Cross-Fertilization. Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-540-30544-6_66.

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"Index." In Loyalty to Loyalty. Fordham University Press, 2022. http://dx.doi.org/10.1515/9780823292110-013.

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"INDEX." In Loyalty. New York University Press, 2020. http://dx.doi.org/10.18574/nyu/9780814785935.003.0011.

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"Index." In Unbounded Loyalty. University of Hawaii Press, 2017. http://dx.doi.org/10.1515/9780824865351-016.

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"Index." In Liberal Loyalty. Princeton University Press, 2009. http://dx.doi.org/10.2307/j.ctt7rj1r.13.

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"Index." In Contested Loyalty. Fordham University Press, 2020. http://dx.doi.org/10.1515/9780823279777-014.

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"Index." In Liberal Loyalty. Princeton University Press, 2009. http://dx.doi.org/10.1515/9781400830701.221.

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"Index." In Licensing Loyalty. Penn State University Press, 2015. http://dx.doi.org/10.1515/9780271056722-015.

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"Index." In Funding Loyalty. Yale University Press, 2017. http://dx.doi.org/10.12987/9780300165906-014.

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"Index." In Licensing Loyalty. Penn State University Press, 2015. http://dx.doi.org/10.5325/j.ctv14gp7wp.17.

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Conference papers on the topic "Loyalty index"

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"Analisis Pengaruh Loyalitas Pegawai Terhadap Kinerja Pegawai Di Perusahaan Jasa Maritim." In Maritime Business Management Conference. Politeknik Perkapalan Negeri Surabaya, 2024. https://doi.org/10.33863/mbmc.v3i1.3224.

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Based on the AKHLAK survey results Internalization Index employee loyalty in marine service companies can be said to be low because loyalty to the company falls into the category of Low Implementation Index with a percentage of 33.5%. The aim of this research is to analyze the influence of loyalty on employee performance. The sample in this study consisted of 137 permanent employees. This research uses a quantitative approach with data collection techniques using questionnaires and interviews. Hypothesis testing uses simple linear regression analysis. Hypothesis testing results show nilai p-va
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Shang, Peng-Fei, Tie-Ke Li, and Qing-Gang Wei. "A reasearch of the evaluation index system in customer loyalty evaluation." In 2011 International Conference on Machine Learning and Cybernetics (ICMLC). IEEE, 2011. http://dx.doi.org/10.1109/icmlc.2011.6016810.

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Kolyada, A. "Features of applying the customer satisfaction index (CSI) in business modelling, strategic planning, and strategic management." In Actual Issues of Modern Science. Kolyada, A., 2025. https://doi.org/10.61726/8260.2025.53.34.001.

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Customer Satisfaction Index (CSI) is one of the most powerful tools for measuring customer satisfaction. The relevance of the study aimed at enhancing the effectiveness of this instrument is beyond question. The scientific novelty of the study lies in the discussion of the specific features of developing and applying the CSI in business modelling, strategic planning, and strategic management. The study object is the phenomenon of monitoring and managing customer loyalty within an organisation, along with the associated strategic issues. The study subject is the development and application of t
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Yuliansari, Pratiwi, Nursalam Nursalam, and Ahsan Ahsan. "Service Quality is Related to Loyalty of Nursing Care Services Based on SERVQUAL Theory and the American Customer Satisfaction Index (ACSI)." In 8th International Nursing Conference on Education, Practice and Research Development in Nursing (INC 2017). Atlantis Press, 2017. http://dx.doi.org/10.2991/inc-17.2017.21.

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Shibuya, Yu, and Yusaku Okada. "Methods of Measuring the Effectiveness of On-site Human Error Response Training Based on Employee Engagement Indicators." In 2024 AHFE International Conference on Human Factors in Design, Engineering, and Computing (AHFE 2024 Hawaii Edition). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1005797.

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One of the important issues in the field of safety management is effective human error prevention education for on-site staff. Currently, many sites not only provide basic human error response training such as confirmation and thorough implementation of basic actions, but also various education methods such as work improvement that takes human factors into consideration, active follow-up with team members, and communication methods that lead to accurate reporting, contact, and consultation. However, the effectiveness of such human error prevention education has only been measured qualitatively
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