Relevant bibliographies by topics / Organization of service

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Organization of service'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Organization of service"

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Porsev, K. I., V. A. Ivanova, and P. I. Abramov. "FORMATION OF REQUIREMENTS FOR THE QUALITY OF INFORMATION SUPPORT OF THE STANDARDIZATION SERVICE IN THE ORGANIZATION." Spravochnik. Inzhenernyi zhurnal, no. 307 (October 2022): 56–59. http://dx.doi.org/10.14489/hb.2022.10.pp.056-059.

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The article discusses the features of improving the quality of information support for standardization services in organizations. The existing problems of information support of standardization services in organizations are analyzed. The necessity of forming a list of unified requirements for the quality of information support of the standardization service in the organization is determined. A model of accounting requirements for the quality of information support of the standardization service in the organization has been developed. Based on the collection and analysis of the opinions of actu
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Liesionis, Vytautas, and Dovilė Dilienė. "Organizational Culture Development in Service Area Organization." Management of Organizations: Systematic Research 63 (2012): 69–82. http://dx.doi.org/10.7220/mosr.1392.1142.2012.63.5.

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Kurniasih, Denok, and Anggara Setya Saputra. "Mendesain Ulang Organisasi Pelayanan Publik Melalui Digitalisasi Proses Bisnis." Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) 5, no. 2 (2018): 21–30. http://dx.doi.org/10.47828/jianaasian.v5i2.2.

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This study aims to analyze the design changes of public service organizations by taking cases on licensing service organizations in Banyumas Regency. The results show that merging and pruning organizational structure becomes the only way in organizational design changes. This has led to public service organizations stuck on simplifying organizational structures and neglecting business processes. Therefore, through this research obtained an explanation of the importance of redesigning public service organizations by prioritizing the simplification of key business processes within the organizati
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OLTEANU, Constantin Dorin, Mihai DRAGOMIR, Aurel-Mihail ȚÎȚU, and Petrică TERTEREANU. "CONTRIBUTIONS REGARDING INTERNAL QUALITY ASSURANCE IN A PUBLIC ORGANIZATION PROVIDING SERVICES TO CITIZENS." Review of Management and Economic Engineering 23, no. 1 (2024): 70–82. https://doi.org/10.71235/rmee.24.

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Through this paper, it is being suggested research on how to ensure a high level of quality in an organization providing services to citizens. To begin with, some aspects were presented regarding the principle concept of an organization is based on knowledge. Several theories related to the concept of organization in the context of knowledge-based management, as well as the main characteristics of knowledge-based organizations, are presented. Differentiation was made between the functions of public organizations and private organizations to better highlight aspects of the functioning of public
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Hou, Chengwei. "Research on the Most Favorable Price and Expected Benefits of Government Purchasing Services from Social Organizations." Academic Journal of Science and Technology 12, no. 1 (2024): 343–46. http://dx.doi.org/10.54097/8t9dt509.

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This This article, against the backdrop of the growing demand for social organization services in government procurement, proposes a new model of government procurement service: introducing a service feedback coefficient to adjust the price when procuring social organization services. The service quality will be reflected in the service feedback coefficient through a comprehensive score, thereby affecting the procurement price. An organizational and activity analysis of this model is conducted, concluding that the service feedback coefficient and the optimization of procurement price have a po
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Mahdalena, Desi, and Widya Cholil. "PENILAIAN IT SERVICE MANAGEMENT PADA INFRASTRUKTUR TEKNOLOGI INFORMASI PT. TELKOM KOTA BENGKULU MENGGUNAKAN ITIL V3." Gema Teknologi 21, no. 1 (2020): 34–41. http://dx.doi.org/10.14710/gt.v21i1.33082.

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IT Service Management (ITSM) is a management concept in providing information technology services properly and successfully to customers, it can also be a method of processing philosophical systems that are centered on the IT service consumer perspective on the company's business. The service management of an organization is basically implemented in the form of the functions of the organization's functions (functions) and the processes that are carried out (processes) in managing and changing the resources (resources) of the organization into the values expected by the customer. ITIL or the su
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Ulbrich, Frank, and Veit Schulz. "Seven challenges management must overcome when implementing IT-shared services." Strategic Outsourcing: An International Journal 7, no. 2 (2014): 94–106. http://dx.doi.org/10.1108/so-12-2013-0024.

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Purpose – The purpose of this study is to empirically explore management challenges that management must overcome in the early phase of adopting IT-shared services. Organizations to an increasing extent adopt IT-shared services as a means to providing organization-wide IT services. Design/methodology/approach – Qualitative data from 20 case studies were analysed. The data were originally collected in a variety of predominantly large-size organizations from the public and private sectors in six different countries. The data used were collected between 2002 and 2010. Findings – Our research iden
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Enerson, Meg, Roger B. Mason, and Karen M. Corbishley. "Factors that influence the marketing of professional services." Investment Management and Financial Innovations 13, no. 3 (2016): 118–30. http://dx.doi.org/10.21511/imfi.13(3).2016.11.

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This study explores the marketing in a multinational professional services organization and attempts to identify marketing factors relevant to the organization. The main objective is to identify critical factors that influence the successful marketing of professional services. To accomplish this objective, research is undertaken as a case study with a quantitative survey of employees from the professional services organization. The main finding was that the 7P framework (product/service, price, place, promotion, physical evidence, people, process) was applicable and that place, physical eviden
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Santoso, Daniel Albert, and Agustinus Wijaya. "Grapari Information Technology Service Analysis of Telkomsel Salatiga Using ITIL V3 Domain Service Operation." Journal of Information Technology Ampera 1, no. 3 (2020): 144–54. http://dx.doi.org/10.51519/journalita.volume1.isssue3.year2020.page144-154.

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Parameters for the success of IT in a company or organization are IT services to users in order to support the fulfillment of the business goals of a company or organization. Therefore, information technology has become a major requirement for companies or organizations. Operating IT services in a company or organization cannot be without problems. To find out the extent to which IT services are running and the extent of management in managing and handling incidents and problems in IT service companies, an analysis and assessment of IT services is needed. This research proposes the ITIL framew
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Itaya, Kazuyo, and Yasuaki Kido. "The Service-Front Organization: Organizational Conditions and Change." Japanese Journal of Administrative Science 18, no. 1 (2005): 53–63. http://dx.doi.org/10.5651/jaas.18.53.

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Dissertations / Theses on the topic "Organization of service"

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Xie, Di. "Exploring organizational learning culture, job satisfaction, motivation to learn, organizational commitment, and internal service quality in a sport organization." Connect to resource, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1124138607.

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Thesis (Ph. D.)--Ohio State University, 2005.<br>Title from first page of PDF file. Document formatted into pages; contains xi, 180 p.; also includes graphics (some col.). Includes bibliographical references (p. 117-137). Available online via OhioLINK's ETD Center
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Duarte, Tiago Ormonde Marote de Sousa. "IT service management in the organization." Master's thesis, Escola Superior de Tecnologia e Gestão de OLiveira do Hospital, 2015. http://hdl.handle.net/10400.26/17530.

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Parlamis, Jennifer D., R. Dibble, K. Lo, Lorianne D. Mitchell, and L. Henderson. "Teaching Students Organizational Behavior and Organization Development Using Service-Learning Pedagogy." Digital Commons @ East Tennessee State University, 2015. https://dc.etsu.edu/etsu-works/8320.

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Hess, Ronald L. Jr. "The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization." Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/27908.

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This dissertation investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is delivered), quality of past core service performance (basic benefits of service), and existence of past peripheral service failures impact the extent to which customers' satisfaction with an employee transfers to evaluations of the service organization. Dimensions of attribution theory are explored a
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Bare, Michael Burnett. "Credit union service organization products and services: Implications, decisions, and strategies." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.

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Becker, Cherylynn F. "A middle range approach to theory development for service organization." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39441.

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This research specifically addresses the issue of construct validity as it applies to past research in the study of services. Existing empirical research efforts examining the services sector have largely produced mixed results and have consistently failed to support a theoretical framework from which a greater understanding of service organizations could be developed. This has been the case in spite of the seemingly correctness and strong theoretical support for existing models. Thus, this study did not undertake an attempt to develop a new model for understanding services, rather, the goal
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Spence, Frank W. "Activity-based costing in a service organization." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1993. http://handle.dtic.mil/100.2/ADA268706.

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Levent, Tolga. "Spatial Organization Of Service Activities In Ankara." Phd thesis, METU, 2007. http://etd.lib.metu.edu.tr/upload/12608466/index.pdf.

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In the last decades, the spatial organization of services has become a key issue in the urban planning literature. The basic reasons for this significance are the difficulties not only in understanding this complex and context-dependent organization, but also in developing planning interventions for this organization. Moreover, author believes that the existing theoretical frameworks have some inabilities in interpreting the spatial organization at the intra-metropolitan scale. Therefore, this study basically aims to redefine the spatial organization of service activities in Ankara with a rela
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Obidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.

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Service Oriented Virtual Organizations (SOVOs) business processes and services are subject to change to meet the internal and external requirements of the competitive, complex and rapidly changing environment they operate in. More practical and efficient ways of change management are needed to allow different partners to initiate changes to their business process and services in a faster and user-transparent manner. This thesis proposes a Change Management Framework for service oriented virtual organizations including a structural and a procedural framework. The structural framework categoriz
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Ye, Jun. "Deliberate Learning in the Frontlines of Service Organizations." Case Western Reserve University School of Graduate Studies / OhioLINK, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=case1152113428.

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Books on the topic "Organization of service"

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Sherman, H. David. Service organization productivity management. Society of Management Accountants of Canada, 1988.

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E, Leard Robert, Smink Carl, Miller Margaret R, Miller Stephen G. 1945-, and Carroll Publishing Company, eds. Defense organization service/RDT&E. Carroll Pub. Co., 1988.

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U.S. Organization Chart Service., ed. U.S. corporations organization chart service. U.S. Organization Chart Service, 1988.

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Schawalder, Michael. Industrielle Services strategisch optimieren: Service Excellence. Springer Vieweg, 2013.

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Pentland, Brian T. A grammatical model of organizational routines in a technical service organization. Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology], 1994.

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Favetti, Kate. Civil Service Commission: History, purpose, organization chart, rules. The Commission, 2000.

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Service, U. S. Customs. United States Customs Service mission and organization handbook. The Service, 1987.

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Office, General Accounting. IRS' ADP organization. The Office, 1993.

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1963-, Bryson J. R., and Daniels P. W, eds. The handbook of service industries. Elgar, 2007.

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Mechanical Service Contractors of America. A service contractor's guide: Selecting the right service management software for your organization. Mechanical Service Contractors of America, 1999.

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Book chapters on the topic "Organization of service"

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De Bandt, Jacques. "Service Markets." In Markets and Organization. Springer Berlin Heidelberg, 1998. http://dx.doi.org/10.1007/978-3-642-72043-7_17.

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Haughian, Barry. "The Service Organization." In Design, Launch, and Scale IoT Services. Apress, 2018. http://dx.doi.org/10.1007/978-1-4842-3712-0_4.

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Uechi, Edward Y. "IT Organization." In Public Service Information Technology. Productivity Press, 2019. http://dx.doi.org/10.4324/9780429059568-2.

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Boyne, Shawn Marie. "The Organization of Prosecution." In The German Prosecution Service. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-40928-8_3.

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Jong, Mark W. "Service Industries: Innovation and Internationalization." In Studies in Industrial Organization. Springer Netherlands, 1993. http://dx.doi.org/10.1007/978-94-011-1733-3_12.

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Groth, Markus, and Robyn E. Goodwin. "Customer service." In APA handbook of industrial and organizational psychology, Vol 3: Maintaining, expanding, and contracting the organization. American Psychological Association, 2011. http://dx.doi.org/10.1037/12171-009.

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Samuelsson, Peter, Lars Witell, Patrik Gottfridsson, and Mattias Elg. "Service Innovation in Healthcare: Service Today Versus Service Tomorrow." In Future of Business and Finance. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-76560-5_13.

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Abstract The growing cost of healthcare services, together with increasing demand, is a major concern for the healthcare sector. Innovation, particularly service innovation, has been put forward as a top priority to address the major challenges of healthcare. But how should a healthcare organization balance the needs of tomorrow through service innovation with the needs of today through high-quality care on a daily basis. What development practices and innovation types need to be implemented to deliver high-quality care, now and in the future? Through combining (a) how to work on service innov
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Rawal, N. "Organization of Postoperative Pain Service." In Anaesthesia, Pain, Intensive Care and Emergency Medicine — A.P.I.C.E. Springer Milan, 1997. http://dx.doi.org/10.1007/978-88-470-2296-6_76.

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Hoffrén-Mikkola, Merja. "Digital Services in the Welfare, Social and Health Sector Organizations of the South Ostrobothnia Region." In Communications in Computer and Information Science. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-59091-7_5.

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AbstractDigital services in healthcare and social services have increased due to national promotion and Covid19 pandemic. However, the regional differences may exist. Successful implementation and sustainability of digital services requires that attention is paid to addressing barriers and supporting facilitators at all levels in health care provision.The purpose of this study was to investigate the effects of employee status, form of organization and organizational size on the views related to current state and the role of digital services, development barriers, development plans and the supp
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"Appropriate Organization." In Service-Ability. John Wiley & Sons, Inc., 2015. http://dx.doi.org/10.1002/9781119208358.ch8.

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Conference papers on the topic "Organization of service"

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Cizikiene, Janina. "THE INFLUENCE OF VOLUNTEERING ON THE INNOVATIVENESS OF ORGANIZATIONS PROVIDING SOCIAL SERVICES." In 11th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2024. SGEM WORLD SCIENCE, 2024. https://doi.org/10.35603/sws.iscss.2024/s07/48.

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The article aims to identify and evaluate the impact of volunteering on the innovativeness of organizations providing social services (OPSS). The activities of these organizations depend on the political, cultural, and social factors of the country, as well as the changes brought by globalization. Thus, there is an ongoing discussion on how to better organize the activities of these institutions while providing social services. It is essential to apply innovative methods appropriately, considering the specificity of the services and the characteristics of the service recipients. Therefore, the
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Yang Fei and Lu Wei. "Active service based service organization model." In IET International Conference on Wireless Mobile and Multimedia Networks Proceedings (ICWMMN 2006). IEE, 2006. http://dx.doi.org/10.1049/cp:20061531.

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"Conference Organization." In 2015 International Conference on Service Science (ICSS). IEEE, 2015. http://dx.doi.org/10.1109/icss.2015.5.

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"Conference Organization." In 2014 International Conference on Service Sciences (ICSS). IEEE, 2014. http://dx.doi.org/10.1109/icss.2014.5.

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"Conference Organization." In 2011 International Joint Conference on Service Sciences (IJCSS). IEEE, 2011. http://dx.doi.org/10.1109/ijcss.2011.7.

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"Organization." In 2010 IEEE International Conference on Service-Oriented Computing and Applications (SOCA). IEEE, 2010. http://dx.doi.org/10.1109/soca.2010.5707198.

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"Organization." In 2011 IEEE International Conference on Service-Oriented Computing and Applications (SOCA). IEEE, 2011. http://dx.doi.org/10.1109/soca.2011.6166197.

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"Organization." In 2017 IEEE 7th International Symposium on Cloud and Service Computing (SC2). IEEE, 2017. http://dx.doi.org/10.1109/sc2.2017.7.

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"Conference Organization." In 2016 International Conference on Platform Technology and Service (PlatCon). IEEE, 2016. http://dx.doi.org/10.1109/platcon.2016.7456764.

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"Conference Organization." In 2015 International Conference on Platform Technology and Service (PlatCon). IEEE, 2015. http://dx.doi.org/10.1109/platcon.2015.6.

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Reports on the topic "Organization of service"

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Drapkina, G. S., and O. A. Udotova. Interactive electronic training manual «Organization of service activities». Ailamazyan Program Systems Institute of Russian Academy of Sciences, 2025. https://doi.org/10.12731/ofernio.2025.25480.

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Herrera, Cristian, and Andy Oxman. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/170411.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or
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Herrera, Cristian, Andy Oxman, and Shaun Treweek. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704112.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or
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Kubareva, N. A., IU G. Makovetckaia, and G. A. Ertel. Organization of diagnostic activities of the psychological and pedagogical service of an educational organization on vocational guidance of students. OFERNIO, 2020. http://dx.doi.org/10.12731/ofernio.2020.24618.

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Whitbeck, Barbara. Strengths in Action: Implementing a Learning Organization Model in a Human Service Setting. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.2093.

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Savedoff, William D. Social Services Viewed Through New Lenses: Agency Problems in Education and Health in Latin America. Inter-American Development Bank, 1997. http://dx.doi.org/10.18235/0011575.

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Latin America spends large amounts of resources on social services, yet its life expectancy and education levels are low compared to other regions with similar levels of income. A key reason is the inherent difficulty of making social services produce efficiently in response to demands and needs. This working paper shows how improving the organization of these service systems can make a significant difference in health conditions and student learning. A general framework applying the lessons of theories of the firm to the particularities of social services is developed, followed by a summary o
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Pearlman, Ronald A. Self-Assessment, Filing, Payment, and the Examination Process in the United States. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0008543.

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This paper discusses the organization of the Internal Revenue Service, which is responsible for administering of the federal tax system in the United States. It also provides information on the assessment system and taxpayer services, as well as the audit process, appeals and collection processes.
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Murillo, Maria Victoria. Latin American Unions and the Reform of Social Service Delivery Systems: Institutional Constraints and Policy Choice. Inter-American Development Bank, 1996. http://dx.doi.org/10.18235/0010750.

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Recent policy debates on the reform of social service delivery systems focus on the decentralization of services and the introduction of competition in order to improve the quality of services. Despite the common assumption that public sector unions oppose these reforms, their responses were diverse. This paper argues that the structure of union organization and the environment of party and union competition are fundamental for understanding union policy preferences and strategic choices regarding the reforms of social service delivery systems. Mexico and Argentina education and health reforms
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Shapira, Philip, Jan Youtie, Debbie Cox, et al. Institutions for Technology Diffusion. Inter-American Development Bank, 2015. http://dx.doi.org/10.18235/0009253.

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This technical note analyzes international experiences and practices of public technology extension service programs. Technology extension services comprise varied forms of assistance provided directly to enterprises to foster technological modernization and improvement, with a focus on established small and mid-sized enterprises. The note discusses the definitions, rationales, and characteristics of selected technology extension service programs, drawing on examples from Europe, North America, and other regions. It presents four detailed case studies: the U.S. Manufacturing Extension Partners
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Homan, Rick, and Catherine Searle. Programmatic implications of a cost study of home-based care programs in South Africa. Population Council, 2005. http://dx.doi.org/10.31899/hiv14.1001.

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The HIV/AIDS epidemic has meant that an increasing number of chronically ill people need ongoing assistance with care and support. Programs providing home-based care (HBC) services are a key component of the response to HIV/AIDS. However, few programs are using operations research, including cost studies, to decide what services to provide and how to structure their services. In 2004, the Horizons Program undertook a study of six HBC programs from different South African provinces to provide key information to NGOs, government ministries, donors, and the programs themselves to inform decisions
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