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Journal articles on the topic 'Policy of loyalty'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

Rahmawati, Aisyah. "THE LOYALTY OF GARUDA INDONESIA CUSTOMERS TO THE ROUTE OF JAKARTA-SURABAYA." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 2, no. 3 (2017): 297. http://dx.doi.org/10.25292/j.mtl.v2i3.112.

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Survey methods are used to determine the effect of pricing policy implementation (X1), quality of service (X2), and customer loyalty (Y) on PT. Garuda Indonesia, for Jakarta-Surabaya route in 2014. With a population of 773 154 passengers and a sample of 400 respondents, the data is obtained through questionnaires using Likert scale. With a simple and multiple linear regression analyses, simple and partial correlation, with significance level at α = 0.05, it was found that, first, there is a positive relationship between pricing policy and customer loyalty. The variation that occurs in customer

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Rahmawati, Aisyah. "THE LOYALTY OF GARUDA INDONESIA CUSTOMERS TO THE ROUTE OF JAKARTA-SURABAYA." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 2, no. 3 (2015): 297. http://dx.doi.org/10.25292/j.mtl.v2i3.147.

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Survey methods are used to determine the effect of pricing policy implementation (X1), quality of service (X2), and customer loyalty (Y) on PT. Garuda Indonesia, for Jakarta-Surabaya route in 2014. With a population of 773 154 passengers and a sample of 400 respondents, the data is obtained through questionnaires using Likert scale. With a simple and multiple linear regression analyses, simple and partial correlation, with significance level at α = 0.05, it was found that, first, there is a positive relationship between pricing policy and customer loyalty. The variation that occurs in customer

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Voegeli, Wolfgang. "Nazi Family Policy: Securing Mass Loyalty." Journal of Family History 28, no. 1 (2003): 123–48. http://dx.doi.org/10.1177/0363199002238557.

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Sumaedi, Sik, I. Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini, Medi Yarmen, and Tri Widianti. "Patient loyalty model." Leadership in Health Services 28, no. 3 (2015): 245–58. http://dx.doi.org/10.1108/lhs-03-2014-0021.

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Purpose – This study aims to investigate the simultaneous effect of subjective norm, perceived behavioral control and trust on patient loyalty. Design/methodology/approach – The empirical data were collected through survey. The respondents of the survey are 157 patients of a health-care service institution in Bogor, Indonesia. Multiple regressions analysis was performed to test the conceptual model and the proposed hypotheses. Findings – The findings showed that subjective norm and trust influence patient loyalty positively. However, this research also found that perceived behavioral control d

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Macstravic, R. Scott. "Hospital Patient Loyalty." Journal of Hospital Marketing 8, no. 2 (1994): 67–72. http://dx.doi.org/10.1300/j043v08n02_07.

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Vimla and Udita Taneja. "Navigating from Brand Image to Patient Loyalty: Mediating Effect of Service Quality and Patient Satisfaction." Journal of Health Management 22, no. 3 (2020): 430–45. http://dx.doi.org/10.1177/0972063420937940.

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Purpose: This study aims to analyse brand image (BI)–service quality (SQ)–patient satisfaction (PS)–loyalty in healthcare by understanding BI and SQ modelled as multidimensional constructs in Indian healthcare. Furthermore, the mediating effect from BI to loyalty through SQ and PS is examined. Design/methodology/approach: Analysis of survey data of 210 patients from Indian hospitals reveals that BI directly affects SQ, PS and loyalty, that SQ directly influences PS, that PS directly influences loyalty of patients and that PS and BI are significant determinants of loyalty. Findings: Our finding

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Zainur, Nabila Syamara, and Lie Othman. "PENGARUH STRATEGI CUSTOMER RELATIONSHIP MARKETING (CRM) DAN KEBIJAKAN DISKON TERHADAP LOYALITAS PELANGGAN GREENFIELDS DI PT. EKA PUTRA PEKANBARU." Jurnal Daya Saing 11, no. 2 (2025): 437–44. https://doi.org/10.35446/dayasaing.v11i2.2141.

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Abstract: The purpose of this study is to find out further how the loyalty of Greenfields milk customers at PT. Eka Putra Pekanbaru related to customer relationship marketing strategy and discount policy. Customer relationship marketing and discount policy become independent variables while customer loyalty becomes dependent variables. Problems that occur in PT. Eka Putra is a decrease in the number of product purchases as evidenced by the non-achieval of the company's target, as well as the presence of several customers who switch to competing companies. The sample in this study was determine

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Amelia, Putri Erry Sunarya. "Inovasi Kebijakan Bisnis Untuk Meningkatkan Loyalitas Pelanggan (Studi Kasus Pada Brand Ms Glow)." Jurnal Ilmiah Wahana Pendidikan 10, no. 6 (2024): 986–93. https://doi.org/10.5281/zenodo.11076529.

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<em>This paper discusses business policy innovation as a strategy to enhance customer loyalty, focusing on a case study of the MS Glow brand. The research aims to analyze the role of business policy innovation in strengthening customer attachment to the brand. The results indicate that business policy innovation can be a key factor in reinforcing customer bonds, especially in beauty industries like MS Glow. Factors such as product quality improvement, responsive customer service, and adaptation to evolving market trends prove to be crucial elements in increasing customer loyalty. This paper co

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Cavdar, Ayse. "AKP’s Housing Policy: TOKI as the Loyalty Generator." Journal für Entwicklungspolitik 32, no. 1/2 (2016): 42–63. http://dx.doi.org/10.20446/jep-2414-3197-32-1-42.

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MacStravic, Scott. "Patient Loyalty to Physicians:." Journal of Hospital Marketing 10, no. 1 (1995): 51–61. http://dx.doi.org/10.1300/j043v10n01_05.

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Rubenstein, Leonard S. "Dual Loyalty and Human Rights." Journal of Ambulatory Care Management 26, no. 3 (2003): 270–72. http://dx.doi.org/10.1097/00004479-200307000-00010.

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Xuereb, Peter G. "Loyalty and Solidarity." European Constitutional Law Review 1, no. 1 (2004): 17–20. http://dx.doi.org/10.1017/s1574019605000179.

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While the Union's powers and responsibilities are ever on the increase and co-operation deepens as the Union begins to take positions more easily in the areas of freedom, security, justice and defense, it is seeking to keep the Member States and the Union together via the duties of loyalty. These are spelled out in general terms in Article I-5, and in more specific terms in specific contexts, such as those of the Common Foreign and Security Policy [Article I-15(2)]. Article I-5 is entitled ‘Relations between the Union and the Member States’, but it is also central to the relations between the

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Ahmed, Selim, Kazi Md Tarique, and Ishtiaque Arif. "Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector." International Journal of Health Care Quality Assurance 30, no. 5 (2017): 477–88. http://dx.doi.org/10.1108/ijhcqa-01-2017-0004.

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Purpose The purpose of this paper is to investigate service quality, patient satisfaction and loyalty in Bangladesh’s healthcare sector. It identifies healthcare quality conformance, patient satisfaction and loyalty based on demographics such as gender, age and marital status. It examines the differences between public and private healthcare sectors regarding service quality, patient satisfaction and loyalty. Design/methodology/approach The authors distributed 450 self-administered questionnaires to hospital patients resulting in 204 useful responses (45.3 per cent response rate). Data were an

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HOGEMANN, Edna Raquel. "Loyalty and good faith in the implementation of public policies: the brazilian case." REVISTA DE DREPT CONSTITUŢIONAL - CONSTITUTIONAL LAW REVIEW 2024, no. 1 (2024): 11–17. http://dx.doi.org/10.62938/rdc-2024-1-0001.

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This paper explores the concepts of loyalty and good faith in the context of public policy implementation, focusing on the Brazilian scenario. Loyalty and good faith are crucial elements in fostering effective governance and ensuring the success of public policies. However, in the Brazilian context, various challenges such as corruption, political instability, and institutional weaknesses often hinder the faithful implementation of policies. Drawing on theoretical frameworks and empirical evidence, this paper discusses the importance of loyalty and good faith in policy implementation, analyzes

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Huang, Ing-Chung, Pey-Lan Du, Long-Sheng Lin, Ting-Yu Liu, Tsai-Fei Lin, and Wei-Chang Huang. "The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan." INQUIRY: The Journal of Health Care Organization, Provision, and Financing 58 (January 2021): 004695802110072. http://dx.doi.org/10.1177/00469580211007217.

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Increasing patient loyalty through improved health care quality and patient–provider relationships becomes the key factor in medical providers’ successes. This study explored the mediated relationship of patients’ perceived value, patient commitment, and patient loyalty and the moderating effect of patient trust on the mediated relationship. A cross-sectional research design was adopted. Mediation and moderated mediation were tested using the PROCESS macro v3.5 for the SPSS supplement. Convenience sampling was used for the distribution of questionnaires to members of the public with experience

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Sumaedi, Sik, I. Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya J. Astrini, Tri Widianti, and Medi Yarmen. "The empirical study on patient loyalty." Clinical Governance: An International Journal 19, no. 3 (2014): 269–83. http://dx.doi.org/10.1108/cgij-04-2014-0018.

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Purpose – The purpose this paper is to investigate the simultaneous effects of satisfaction, perceived value, and trust on loyalty in healthcare services. Design/methodology/approach – This research used a quantitative research methodology. The data collection was performed using a survey method. The respondents of this study are 165 patients in a healthcare institution in Bekasi, Indonesia. Multiple regression analysis was carried out to analyze the data. Findings – The results demonstrated that trust has a positive influence on patient loyalty. However, this research also found that satisfac

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Olena, LABURTSEVA. "MARKETING PRICING POLICY OF RETAIL CHAINS." Herald of Kyiv National University of Trade and Economics 137, no. 3 (2021): 92–107. http://dx.doi.org/10.31617/visnik.knute.2021(137)07.

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Background. The problems of marketing pricing policy in the economic crisis caused by the COVID-19 pandemic are attracting more and more attention. In particular, there is a need for a theoretical generalization of the pricing practice of retail chains. Analysis of recent research and publications has revealed that theproblem of analysis of the practice of formation and implementation of pricing policy by retail chains in Ukraine is not solved. The aim of the article is to form a methodical approach to the analysis of marketing pricing policy of retail chains in the Ukrainian market, determini

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PRASAD, DR NARAYAN, and DEBABRATA MITRA. "Factors Influencing Online Shopping E-Loyalty: An Empirical Study on Youth of North Bengal, West Bengal." Indian Commerce Association 78, no. 01 (2025): 288–306. https://doi.org/10.63665/ica.v78i01.18.

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In the era of digitization, easy access to internet services and the availability of low-cost electronic devices (such as tablets and smart cell phones) have made online shopping very popular. In addition, online shopping saves customers time and money, making it a preferred shopping destination. Online sellers can succeed in online business only when customers are satisfied and loyal to online shopping. The underlying online shopping dimensions influencing customer loyalty to online shopping are determined by Exploratory Factor Analysis (EFA). The EFA results show that website design, return

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Kessler, Daniel P., and Deirdre Mylod. "Does patient satisfaction affect patient loyalty?" International Journal of Health Care Quality Assurance 24, no. 4 (2011): 266–73. http://dx.doi.org/10.1108/09526861111125570.

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Calero, Remedios, Carlota Lorenzo, and Martina G. Gallarza. "Patient Segmentation Based on Patient Loyalty." Journal of Health Management 20, no. 4 (2018): 508–34. http://dx.doi.org/10.1177/0972063418799860.

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The present study aims to perform a segmentation of patients based on their loyalty behaviour. The analysis focuses on Valencia, a region in Spain that features a capitated financing and free-elective framework; such a framework is particularly suitable for this type of study because patient loyalty directly affects the system’s budget and economic viability. Using secondary data from the regional health council, the study focuses on relationships of influence and latent segmentation in answering seven research questions. The two-pronged statistical analysis is designed to analyse relationship

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Ramana, M. V. "Nuclear policy responses to Fukushima: Exit, voice, and loyalty." Bulletin of the Atomic Scientists 69, no. 2 (2013): 66–76. http://dx.doi.org/10.1177/0096340213477995.

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de Borst, Erik J. "Professionalism and Loyalty in the Implementation of Prison Policy." International Criminal Justice Review 2, no. 1 (1992): 119–28. http://dx.doi.org/10.1177/105756779200200107.

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Yeo, Sook Fern, Cheng Ling Tan, and Yen-Nee Goh. "Obstetrics services in Malaysia: factors influencing patient loyalty." International Journal of Pharmaceutical and Healthcare Marketing 15, no. 3 (2021): 389–409. http://dx.doi.org/10.1108/ijphm-08-2020-0070.

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Purpose This study aims to investigate the link of functional service quality (hospital’s reputation, administrative procedures, trustworthiness, patient-care provider relationship and waiting time), satisfaction and patient loyalty on the obstetrics services in private health-care in Malaysia. Design/methodology/approach A total of 419 mothers who had obtained obstetrics services had participated in this study in a continuous and coordinated manner. The study was conducted in 10 private hospitals in Malaysia throughout April 2018. Findings Results show that providing excellent service had inc

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Kim, Minseong, Dong-Woo Koo, Dong-Jin Shin, and Sae-Mi Lee. "From Servicescape to Loyalty in the Medical Tourism Industry: A Medical Clinic’s Service Perspective." INQUIRY: The Journal of Health Care Organization, Provision, and Financing 54 (January 1, 2017): 004695801774654. http://dx.doi.org/10.1177/0046958017746546.

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Medical tourism organizations have increasingly recognized that loyalty makes a medical clinic a marketing success. To increase understanding of the importance of medical clinics, this study examined the roles of servicescapes, emotions, and satisfaction in the development of customer loyalty toward medical clinics and destination. Data were collected among international medical tourists visiting Korea. Results identified that dimensions of medical clinics’ servicescape (ie, medical clinic environment, medical treatment, staff, and doctor) influenced emotions and satisfaction among internation

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Moreira, Antonio Carrizo, and Pedro Miguel Silva. "The trust-commitment challenge in service quality-loyalty relationships." International Journal of Health Care Quality Assurance 28, no. 3 (2015): 253–66. http://dx.doi.org/10.1108/ijhcqa-02-2014-0017.

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Purpose – The purpose of this paper is to develop and empirically test a model to examine service quality, satisfaction, trust and commitment as loyalty antecedents in a private healthcare service. Design/methodology/approach – The approach was tested using structural equation modelling, involving 175 patients from a private Portuguese healthcare unit, using a revised Service Quality Assessment Scale (SQAS) scale for service quality evaluation. Findings – The scale used to evaluate service quality is valid and meaningful. Service quality proved to be a multidimensional construct and relevant t

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Kondasani, Rama Koteswara Rao, and Rajeev Kumar Panda. "Customer perceived service quality, satisfaction and loyalty in Indian private healthcare." International Journal of Health Care Quality Assurance 28, no. 5 (2015): 452–67. http://dx.doi.org/10.1108/ijhcqa-01-2015-0008.

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Purpose – The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers. Design/methodology/approach – In total, 475 hospital patients participated in a questionnaire survey in five Indian private hospitals. Descriptive statistics, factor analysis, regression and correlation statistics were employed to analyse customer perceived service quality and how it leads to loyalty towards service providers. Finding – Results indicate that the service seeker-service provider relationship, quality of facilities and the

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Adha, Mufti Alam, Afrida Fadkhi Silmi, and Faiza Husnayeni Nahar. "THE EFFECTS OF ISLAMIC BRANDING AND CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER LOYALTY THROUGH SATISFACTION AS THE MEDIATING VARIABLE." Ekonomi Islam 16, no. 1 (2025): 104–20. https://doi.org/10.22236/jei.v16i1.15460.

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Research aims: This study aims to analyze the effects of Islamic Branding and Customer Relationship Marketing (CRM) on Customer Loyalty, with Customer Satisfaction as a mediating variable. The research focuses on understanding how Islamic values embedded in branding and relationship strategies influence Muslim consumer loyalty. Design/Methodology/Approach: A quantitative approach was employed using a structured questionnaire distributed to 120 Muslim consumers in West Sumatra. Data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS) to test both direct and ind

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Lonial, Subash, and P. S. Raju. "Impact of service attributes on customer satisfaction and loyalty in a healthcare context." Leadership in Health Services 28, no. 2 (2015): 149–66. http://dx.doi.org/10.1108/lhs-12-2013-0045.

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Purpose – The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a health-care setting. This paper also sheds light on the role of hospitalist physicians (HPs) and offers suggestions to improve patient satisfaction and loyalty. Design/methodology/approach – A telephone survey was used to collect data from recently hospitalized patients with respect to their HP. Structural equations modeling (SEM) was used to confirm the overall relationships between perceived service quality (PSQ),

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Worlu, Rowland, Oladele Joseph Kehinde, and Taiye Tairat Borishade. "Effective customer experience management in health-care sector of Nigeria." International Journal of Pharmaceutical and Healthcare Marketing 10, no. 4 (2016): 449–66. http://dx.doi.org/10.1108/ijphm-12-2015-0059.

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Purpose The purpose of this conceptual paper is to introduce the concept of customer experience management (CEM) as a supportive construct in customer loyalty building. In support of Smith and Wheeler (2002) stance, Cronin (2003) argued that organizations should deviate from outdated quality → value → satisfaction → loyalty paradigm to a modern and more flexible paradigm for loyalty building. Design/methodology/approach This paper uses an archival survey of the extant literature to confirm or debunk the position of CEM protagonists within the context of the health-care sector of developing cou

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Heiens, Richard A., and Larry P. Pleshko. "A Preliminary Examination of Patient Loyalty." Journal of Hospital Marketing 11, no. 2 (1996): 105–14. http://dx.doi.org/10.1300/j043v11n02_08.

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Morgeson, Forrest V., G. Tomas M. Hult, Sunil Mithas, Timothy Keiningham, and Claes Fornell. "Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship." Journal of Marketing 84, no. 5 (2020): 79–99. http://dx.doi.org/10.1177/0022242920929029.

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Firms spend substantial resources responding to customer complaints, and the marketing profession has a long history of supporting that enterprise to promote customer loyalty. The authors question whether this response is always warranted or whether its effectiveness instead depends on economic, industry, customer–firm, product/service, and customer segment factors that may alter the firm’s incentives to compete on complaint management. To consider this question, they integrate economic and marketing theories and investigate factors that influence the complaint recovery–customer loyalty relati

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Stanar, Dragan. "Democracy, expertise and loyalty: Spoils systems or experts’ oligarchy." Zbornik Matice srpske za drustvene nauke, no. 172 (2019): 551–61. http://dx.doi.org/10.2298/zmsdn1972551s.

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Virtue of loyalty represents one of the core virtues in democratic systems, as it enables the will of citizens to be implemented via decisions of elected government. Expertise represents a necessary attribute of every successful state apparatus, and it is an inevitable ingredient of all progress. This paper aims to explain the dynamic relationship between expertise and loyalty of non-elected personnel in democratic societies, with the focus on developing democracies, like the Serbian democracy. Neglection of loyalty to the legitimately elected government in favor of expertise undermines the co

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Yuliati, Rosa, Nur Hidayati, and Siti Asiyah. "Membangun Loyalitas Pelanggan: Peran Kepuasan dalam Menghubungkan Kualitas Produk dan Promosi." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 9, no. 1 (2024): 214–28. http://dx.doi.org/10.29407/nusamba.v9i1.21833.

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Research aim: This study aims to determine the direct and mediating effects between product quality and promotion on customer satisfaction and customer loyalty in the Kattoen brand. Methods: This research uses a non-probability sampling method. Finding: The results showed that product quality and promotion had no significant effect on customer loyalty, customer satisfaction had a significant effect on customer loyalty, product quality had no significant effect on customer satisfaction, and promotion had a significant effect on customer satisfaction. Customer satisfaction does not mediate the i

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Ahsan, Zubair Faiqa Kiran Irum Shahzadi Muhammad A. Hussain Mahmood. "HOW TO GENERATE LOYALTY THROUGH SERVICE QUALITY IN PHARMACIES? MEDIATING ROLE OF TRUST." INDO AMERICAN JOURNAL OF PHARMACEUTICAL SCIENCES 06, no. 01 (2019): 652–61. https://doi.org/10.5281/zenodo.2535668.

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<em>Present study was conducted to analyze the influence of service quality on loyalty in pharmacies along with the mediating role of trust. Customers are more conscious about quality of services especially in case of purchasing medicines. Trust is also an important part to enhance the loyalty of customers in pharmacies. For the purpose of data collection non-probability convenient sampling was used. After analysis of data it was found that there was positive and significant impact of service quality on trust as well as loyalty of customers. Furthermore it also found that trust also has a posi

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LIANG, Yongjia. "China’s Ethnic Policy Since 2009." East Asian Policy 08, no. 02 (2016): 103–14. http://dx.doi.org/10.1142/s1793930516000246.

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After the 2009 Ürümqi Riot, heavy measures to maintain stability have dominated China’s ethnic policy; the authority has also provided wide-range social welfare for acquiring loyalty. In September 2014, Chinese President Xi Jinping laid out his ethnic policy, including insistence on the Ethnic Regional Autonomy, a multi-culturalist outlook, equal access to public services, stronger local governance, rule of law and nurturing of new ethnic elites. Many follow-up policies have been publicised, but challenges remain.

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Ricardianto, Prasadja, Tito Aji Yanto, Djarot Tri Wardhono, et al. "The impact of service quality, ticket price policy and passenger trust on airport train passenger loyalty." Uncertain Supply Chain Management 11, no. 1 (2023): 307–18. http://dx.doi.org/10.5267/j.uscm.2022.9.012.

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This research aims to know and analyze the direct and indirect impacts of service quality and ticket price policy on trust and also its impact on the passenger loyalty of Soekarno-Hatta Airport Train, Cengkareng, Indonesia. The main problems are that the service quality provided by Soekarno-Hatta Airport Train is not maximal and that the ticket price of the Soekarno-Hatta Airport Train is relatively expensive because the passengers still have to use another transportation mode to go to the station. This research uses a quantitative approach with Structural Equation Modelling, assisted by the L

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GONZALES, PHILLIP, and ANN MASSMANN. "Loyalty Questioned: Nuevomexicanos in the Great War." Pacific Historical Review 75, no. 4 (2006): 629–66. http://dx.doi.org/10.1525/phr.2006.75.4.629.

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Over four years after oil companies first applied for a permit, Congress authorized the Alaska Oil Pipeline in November 1973. Running from the Arctic Ocean to the Pacific,the pipeline crossed 600 miles of federal land, which made it a "major action significantly affecting the environment," thus triggering an environmental impact statement under the National Environmental Policy Act of 1969 (NEPA). Standard accounts tell of revolutionary environmental laws running into the economic reality of the 1970s. What has been lost in the telling is that the pipeline approval offered Congress an opportun

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Octaviana, Bella Claudia, Isnurhadi Isnurhadi, Muchsin Saggaff Shihab, and Marlina Widiyanti. "effect of service quality on customer loyalty." International journal of social sciences 6, no. 3 (2023): 159–67. http://dx.doi.org/10.21744/ijss.v6n3.2173.

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This study aims to determine the effect of service quality on customer loyalty. The independent variable in this study is service quality, and the dependent variable is customer loyalty. The method used in this study is quantitative because it uses data processing to produce numbers. This study uses a survey based on the research technique because it collects data by asking respondents directly through a questionnaire. The population in this study are customers at AXA Mandiri Palembang at Bank Mandiri Lemabang Palembang branch office, totaling 250 customers with active policy status starting f

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Tobing, Anne Sandy, and Ngatindriatun Ngatindriatun. "ANALISIS PENGARUH KUALITAS PELAYANAN DAN EKUITAS MEREK TERHADAP LOYALITAS PELANGGAN." ECONBANK: Journal of Economics and Banking 1, no. 1 (2019): 1–14. http://dx.doi.org/10.35829/econbank.v1i1.6.

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This study aim to analyze service quality and brand equity towards customer loyalty. A total 261 patients of ASIH maternity hospital were taken as samples using the convenience sampling method. Multiple linear regression analysis was used to analyze data in this study. The results showed that service quality and brand equity were have positive and significant effect to the loyalty of Asih maternity hospital customers. Adjusted R2 value is 0.169 which means that 16.9% of customer loyalty in RSB Asih can be explaned by service quality factors and brand equity. Therefore, to increase customer loy

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YAKOVKIN, EVGENY. "TRAINING AND ACTIVITY OF THE RUSSIAN RANKS OF THE MANCHURIAN POLICE, 1932-1945." Культурный код, no. 2022-4 (2022): 121–38. http://dx.doi.org/10.36945/2658-3852-2022-4-121-138.

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This article examines the way the training and service of Russian emigrants in the Manchurian police took place. According to Japanese attitudes, the policy of Manchukuo was in full accordance with the foreign policy course of the Japanese Empire in building the Great East Asian Sphere of Co-prosperity. In this spirit, the indoctrination of all ranks of the Manchurian police took place. Additional work was done with Russian police officers to educate them in strict discipline and anti-communist beliefs, as well as loyalty to the Japanese and Manchurian authorities. The article traces how the i

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Kim, Min Sung, Junghwan Kim, and Seongcheol Kim. "Impact of mobile messenger privacy policy on loyalty of users." Journal of Digital Contents Society 23, no. 7 (2022): 1247–56. http://dx.doi.org/10.9728/dcs.2022.23.7.1247.

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Silva, Patrícia. "Political advisers in Portugal: Partisanship and loyalty in policy processes." Public Administration 95, no. 2 (2017): 378–92. http://dx.doi.org/10.1111/padm.12309.

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Cohen, Eliot A., and Alon Peled. "A Question of Loyalty: Military Manpower Policy in Multiethnic States." Foreign Affairs 79, no. 2 (2000): 164. http://dx.doi.org/10.2307/20049678.

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Hall, G. O. "A Question of Loyalty: Military Manpower Policy in Multiethnic States." Mediterranean Quarterly 11, no. 3 (2000): 168–70. http://dx.doi.org/10.1215/10474552-11-3-168.

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Breugelmans, Els, and Yuping Liu-Thompkins. "The effect of loyalty program expiration policy on consumer behavior." Marketing Letters 28, no. 4 (2017): 537–50. http://dx.doi.org/10.1007/s11002-017-9438-1.

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Paramita Pika, Putu Ayu Titha, I. Gusti Ngurah Oka Ariwangsa, and Ni Putu Dea Arina Lestari. "Determination of Product Marketing Strategy on Gen Z Loyalty to Tophat Cafe." International Journal of Research and Scientific Innovation XI, no. VIII (2024): 427–37. http://dx.doi.org/10.51244/ijrsi.2024.1108035.

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This research aims to determine the influence of service quality, price competition, word of mouth on loyalty. The sample in this research was Gen Z consumers who had visited Tophat Café as many as 150 people. Data analysis techniques use Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, Determination Coefficient Test, F Test and t Test. From the research results, it was found that service quality had a significant positive effect on loyalty, price competition had a significant positive effect on loyalty and word of mouth had a significant positiv

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Suweri, Muhammad Asrof, and Anas Hidayat. "Perceived Experience, Value, and Customer Loyalty: The Mediating Role of Satisfaction in Citilink's YIA-PKU Route." Asian Journal of Economics, Business and Accounting 24, no. 7 (2024): 475–92. http://dx.doi.org/10.9734/ajeba/2024/v24i71424.

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This study analyzes how perceived experience and perceived value influence customer loyalty, mediated by customer satisfaction, among Citilink airline passengers. A quantitative approach was utilized, including distributing online questionnaires to 250 respondents via Google Forms. A non-probability purposive sampling method was employed, and data were analyzed using Structural Equation Modeling (SEM) with the AMOS software. The results indicate that perceived experience positively affects customer satisfaction, perceived value affects customer satisfaction, perceived experience positively aff

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Yen, Nguyen Thi Hai, Nguyen Thi Thuy Quynh, Truong Duc Dinh, et al. "The Impact of Destination Quality and Image on Tourists' Loyalty." Journal of Law and Sustainable Development 12, no. 1 (2024): e2728. http://dx.doi.org/10.55908/sdgs.v12i1.2728.

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Objective: The objective of this study was to investigate the impact of destination quality and image on the loyalty of tourists. Method: There were many research papers that were analyzed critically to find out the connection between quality, image, and the loyalty of tourists. We utilize a quantitative research method through structural equation modeling (SEM) analysis. The sample size includes 583 respondents who are tourists in the provinces of the North Central Coast of Vietnam. Results: The research findings show that, in direct relationships, destination image positively influences both

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Wahidin, Wahidin, Moh Gifari Sono, and Haryadi Haryadi. "The Effect of Training Quality, Work Environment, and Gender Equality Policy on Loyalty of Female Workers in Ethnic Tourism in Yogyakarta." West Science Interdisciplinary Studies 2, no. 10 (2024): 2065–75. http://dx.doi.org/10.58812/wsis.v2i10.1379.

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This study investigates the effects of Training Quality, Work Environment, and Gender Equality Policy on the loyalty of female workers in the ethnic tourism sector of Yogyakarta, Indonesia. Utilizing a quantitative approach, data were collected from 150 female employees through structured questionnaires, and analyzed using Structural Equation Modeling (SEM). The results reveal significant positive relationships between all three independent variables and employee loyalty. Training Quality exhibited the strongest influence (β = 0.663, p < 0.001), followed by Gender Equality Policy (β = 0.470

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Al-Shamsi, Ibrahim Rashid, Boumedyen Shannaq, Richmond Adebiaye, and Theophilus Owusu. "Exploring biometric attendance technology in the Arab academic environment: Insights into faculty loyalty and educational performance in policy initiatives." Journal of Infrastructure, Policy and Development 8, no. 9 (2024): 6991. http://dx.doi.org/10.24294/jipd.v8i9.6991.

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This study provides insights for decision-makers contemplating the implementation of Biometric Attendance Technology (BAT) for faculty in educational institutions. We conducted a comprehensive assessment of BAT’s impact on Arab educational systems, focusing on its influence on faculty loyalty and satisfaction, which are integral to enhancing overall organizational performance. Using SMART-PLS, we analyzed data from an electronic questionnaire distributed to 296 participants. Our findings highlight the importance of fostering faculty loyalty and satisfaction through training and education initi

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