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Journal articles on the topic 'Public and service relations'

Author: Grafiati

Published: 30 May 2022

Last updated: 31 July 2025

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1

HEYLIN, MICHAEL. "Public relations, chemistry, and public service." Chemical & Engineering News 74, no. 42 (1996): 39. http://dx.doi.org/10.1021/cen-v074n042.p039.

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Leheza, Yevhen, Denys Vlasenko, Yevhen Shcherbyna, and Vita Moroz. "Service legal relations." DIXI 25, no. 1 (2023): 1–12. http://dx.doi.org/10.16925/2357-5891.2023.01.09.

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The research is devoted to the coverage of international legal acts and standards in European and international practice for the provision of public services as a direction of reforming legal education in Ukraine. Review of materials and methods is performed on the basis of analyzing documentary materials on regulation of the ser-vice legal relations. The directions of improving domestic legislation on the provision of public services taking into account international legal standards are proposed: 1) the development of the theory of public services, which consists in consolidating conceptual a

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3

Aryani, Indah Permata, Wiratri Anindhita, and Dini Safitri. "Peran Public Relations dalam Pelayanan Publik di Badan Kepegawaian Negara (BKN) Pusat." Jurnal Indonesia : Manajemen Informatika dan Komunikasi 5, no. 1 (2024): 80–89. http://dx.doi.org/10.35870/jimik.v5i1.428.

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Every government institution must maintain a harmonious relationship with the community. As the front guard in establishing relationships between an organization and its public, public relations has a very important role in providing quality and satisfying public services for the community. The State Civil Service Agency as an institution that has responsibility for the management of the State Civil Apparatus makes public service one of the priorities that has targets that must be effective and efficient so that it must be taken seriously. This study aims to find out what roles are played by P

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Barbulovic, Sasa. "Public relations of the public service media." Kultura, no. 139 (2013): 299–313. http://dx.doi.org/10.5937/kultura1339299b.

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5

GÜREL, EMET. "PUBLIC RELATIONS IN SERVICE MARKETING." Journal of International Social Research 9, no. 45 (2016): 803. http://dx.doi.org/10.17719/jisr.20164520656.

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6

Presnyakov, M., and S. Channov. "Distinction Between Public-service and Public-service Relations as Areas of Regulation of Service and Labour Law." Voprosy trudovogo prava (Labor law issues), no. 12 (December 1, 2020): 42–51. http://dx.doi.org/10.33920/pol-2-2012-05.

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The article analyses the issues of the allocation of various types of service relations in the context of regulation of their service and labor laws. The authors conclude that it is permissible to distinguish various types of service relations, including those related to public-service relations and those related to the service. In the future, this classification can become the basis for distinguishing between the areas of regulation of service and labor law, however, at present the current legislation does not allow this division to be carried out in this way.

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Benson, Linh, Huay Thúy Thanh, and Bảo Nga Thao. "Public Management: A New Public Service Oriented Concept of Public Service." Journal of Asian Multicultural Research for Economy and Management Study 2, no. 3 (2021): 29–36. http://dx.doi.org/10.47616/jamrems.v2i3.124.

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This article discusses the application of the new public service concept in serving the public. This is based on the Public Administration Problem in its development which has gone through several stages. As one of the countries in the world, of course, it is part of the global administration system, which always develops in accordance with the development of contradictions and mutual relations between nations in the world. So that the implementation of the new public service can have an impact on the implementation of the New Public Service with an awareness of the real role of the state. It

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Jumma Mahmood, Abbas, and Tazhan Dlshad Kareem. "Enhancing Public Relations in the Tourism Industry." Journal of University of Raparin 12, no. 1 (2025): 338–57. https://doi.org/10.26750/vol(12).no(1).paper17.

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Region, The aim of this study is to explore how Public Relations can enhance tourism services in the Kurdistan specifically focusing on guest satisfaction with public relations staff and the quality of hotel services in Sulaimani city. This research evaluates aspects such as (service styles, accommodations, foods and drinks) within hotels in the Sulaimani. The study is stands out to be one of the most descriptive studies that have been used to achieve its goals. Also, the study included tourists who visited hotels in Sulaimani city. The research focuses on the five-star hotels in this city of

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Gillespie, A. Gray. "The Public Service Staff Relations Board." Relations industrielles 30, no. 4 (2005): 628–42. http://dx.doi.org/10.7202/028655ar.

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Archibugi, Daniele, Giuseppe Ciccarone, Mauro Mare, Bernardo Pizzetti, and Flaminia Violatiabstract. "Triangular Relations in Public Service Economics." International Review of Applied Economics 17, no. 1 (2003): 49–68. http://dx.doi.org/10.1080/713673168.

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11

Stepanenko, S. V. "LEGAL REGULATION OF PUBLIC SERVICE RELATIONS." State and Regions. Series: Law, no. 2 (2023): 102–5. http://dx.doi.org/10.32840/1813-338x-2023.2.17.

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12

Teneze, Patrick. "Un service public de relations publiques." Migrants formation 89, no. 1 (1992): 98–100. http://dx.doi.org/10.3406/diver.1992.7337.

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Argarini, Fitri, and Dessy Andamisari. "Strategi Cyber Public Relations PT Gojek Indonesia." Jurnal Mahardika Adiwidia 1, no. 1 (2022): 68–74. http://dx.doi.org/10.36441/mahardikaadiwidia.v1i1.464.

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This research is focused on the implementation of PT Gojek Indonesia's Cyber PR in supporting the company's image. The purpose of this study is to understand how the implementation of PT Gojek Indonesia's Cyber Public Relations in supporting the company's image and how to overcome competition with other online transportation companies. Cyber PR in its implementation involves the interaction of message dissemination (Cutlip et al.), namely 7C consists of, Credibility, Context, Content, Clarity, Continuity and consistency, Channel, Capability of the audience. In supporting the image, one of the

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Stets, Oleg. "PUBLIC SERVICE CONTRACT AS A BASIS FOR EMERGENCE OF PUBLIC SERVICE RELATIONS." Knowledge, Education, Law, Management 2, no. 3 (2020): 195–99. http://dx.doi.org/10.51647/kelm.2020.3.2.35.

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15

Nurul Fadillah and Nani Nurani Muksin. "Strategi Marketing Public Relations Auto2000." TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humaniora 2, no. 3 (2024): 14–21. http://dx.doi.org/10.47861/tuturan.v2i3.1015.

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The business competition in the current era of digitalization is increasingly fierce, so companies need to adapt and are required to have good and innovative strategies. This research aims to analyze and describe the sustainability of Marketing Public Relations strategies at Auto2000 PT. Astra International Tbk. The theory used in this study is the Marketing Public Relations theory proposed by Kotler & Armstrong, which includes 9 tools of Marketing Public Relations: Publications, Events, Identity Media, News, Speeches, Public Service Activities, Sponsorship, Press Relations, and Product an

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Mahanani, Prima Ayu Rizqi. "Customer Relations Management sebagai Salah Satu Upaya Public Relations Perusahaan Jasa Perbankan Menciptakan Good Image." Jurnal ASPIKOM 1, no. 6 (2017): 551. http://dx.doi.org/10.24329/aspikom.v1i6.58.

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This article deals with marketing trends in the 21st century is shifting from a transactional approach to the relational approach with focus on the fulfillment of needs, satisfaction, and pleasure affect business banking customers are very dependent on the customer. Map business services banking services fickle demands creativity public relations in providing the best service to its customers get a good image. Service concept using the service paradigm leading to cultivate the power of the customer based on the customer satisfaction-oriented, widely used by business banking services at this ti

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Carter, Bob, Steven Davies, and Peter Fairbrother. "The Rise and Rise of Market Relations in the British Public Sector: Implications for Industrial Relations." Economic and Labour Relations Review 13, no. 1 (2002): 36–59. http://dx.doi.org/10.1177/103530460201300103.

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Having outlined a traditional model of British public sector industrial relations, this article focuses on developments from the 1980s to 2001. It argues that there has been a reorganisation of the state through privatisation and an historical shift in employment relations, from the state as a ‘model’, administrative employer to an increasingly managerial employer. In effect, a depoliticisation of employment relations has taken place, with the withdrawal of central government from direct control over operational and organisational activity in the public services. As part of these processes, th

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J. F., Amakiri,, Nein, G., and Oyinmiebi, P. T. "Interpersonal Relations and Public Service Performance in Nigeria: A Study of Bayelsa State Public Service." African Journal of Law, Political Research and Administration 8, no. 1 (2025): 111–24. https://doi.org/10.52589/ajlpra-faqhmerm.

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This research study is on interpersonal relations and the performance of public servants in Bayelsa State, Nigeria. The main objective is to ascertain whether interpersonal relations can enhance performance in public service in Bayelsa State, Nigeria. The study employed both qualitative and quantitative research methods. The research collated quantitative data from structured questionnaires filled by public servants and data from interviews of some civil servants of different rank through a purposive method. This was justified by the fact that it enabled the researchers to capture both the for

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Ziko, Randi Yafran, and Benni Handayani. "The Effect Of Public Relations On Increasing Service Users At International Airports Kualanamu District Deli Serdang." Semantik: Journal of Social, Media, Communication, and Journalism 1, no. 1 (2023): 68. http://dx.doi.org/10.31958/semantik.v1i1.9243.

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Kualanamu International Airport Kab. Deli Serdang as one of the entry gates for domestic or international tourists to North Sumatra, which was previously at Polonia Medan Airport, which is managed by Angkasa Pura II, greatly influences the comfort of service users through the information provided to passengers so that passengers feel comfortable while waiting for departure. aircraft. By looking at the relatively large interest of users of air transportation services, they require services at Angkasa Pura II Airport which involve effective and efficient public relations to bring potential servi

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20

Woods, H. D. "Labour Relations in the Public Service : Manitoba." Relations industrielles 30, no. 1 (2005): 3–29. http://dx.doi.org/10.7202/028581ar.

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In reference with the Manitoba Labour-Management Review Committee, the author deals with the problem of public employment labour relations and the use of the Review Committee as a device to explore a major public policy problem in industrial relations.

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21

Camu??as, Caroline. "Using Public Relations to Market Nursing Service." JONA: The Journal of Nursing Administration 16, no. 10 (1986): 26???30. http://dx.doi.org/10.1097/00005110-198610000-00006.

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22

Stein, Jay W. "Improving intergovernmental relations through public service careerism." Journal of Policy Analysis and Management 3, no. 3 (2007): 453–57. http://dx.doi.org/10.1002/pam.4050030312.

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23

Khofi, Mohammad Bilutfikal, Yeni Tri Nur Rahmawati, Ahmad Mu'is, and Jasmin Haris. "Public Relations Management Based on Community Service." Journal of Innovative and Creativity (Joecy) 5, no. 2 (2025): 10052–63. https://doi.org/10.31004/joecy.v5i2.1724.

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Manajemen humas berbasis pelayanan masyarakat merupakan pendekatan inovatif untuk memperkuat citra sekolah dan keterlibatan publik. Penelitian kualitatif studi kasus ini menganalisis implementasi program "Tenda Sehat" di SMK Muhammadiyah 1 Bondowoso melalui observasi partisipatif, wawancara mendalam, dan analisis dokumen terhadap 8 informan kunci. Hasil menunjukkan bahwa program yang mengintegrasikan kurikulum vokasional kesehatan, pengabdian masyarakat, dan nilai rahmatan lil ‘alamin ini berhasil: (1) membangun citra sekolah sebagai mitra solutif melalui layanan kesehatan gratis, (2) meningka

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24

Robby Wahyudi, Ulfi Nurfaiza, and Fikri Amiruddin Imsani. "Digital Public Relations Strategy for Promoting E-Filing Services to Enhance Public Service at the Pratama Tulungagung Tax Office." Feedback International Journal of Communication 1, no. 3 (2024): 165–77. http://dx.doi.org/10.62569/fijc.v1i3.52.

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The Pratama Tulungagung Tax Service Office is embracing the rapid advancements in technology, which necessitates the use of digital media to enhance its operations, particularly in public service delivery. This study aims to investigate the digital public relations (PR) strategies employed to promote E-Filing services and improve public service quality at the Pratama Tulungagung Tax Service Office. Specifically, the research examines how digital PR leverages social media platforms, such as Instagram, Facebook, Twitter, and YouTube, to communicate effectively with the public. By utilizing these

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Vdovkina, Natalya I., and Yulia E. Ponomareva. "The social functions of the public relations service of the regional executive branch." Siberian Socium 4, no. 4 (2020): 67–79. http://dx.doi.org/10.21684/2587-8484-2020-4-4-67-79.

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This article studies the social functions of a public relations service of a regional executive authority on the example of the information and publishing department of the labor and employment agency of the Krasnoyarsk Territory. The Public Relations Service is regarded as a social institution, wherein this institute is interpreted as an approved and stable set of statuses and roles. This set acts in society, and its goal is to form an environment for effective public communications between social actors. The authors consider the main approaches to the analysis of the service responsible for

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26

Svitlychnyy, O. P. "Public service activities of public authorities in the protection of citizens' rights." Analytical and Comparative Jurisprudence, no. 3 (September 28, 2022): 184–89. http://dx.doi.org/10.24144/2788-6018.2022.03.33.

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Ukraine’s accession to the European political, economic, informational and legal space encourages the state, executive bodies, local self-government bodies and other subjects of public administration in relations with citizens to adhere to the priority of human and civil rights and freedoms. In modern conditions, an important role in the relations of citizens and legal entities with the subjects of public administration is played by public service activities of executive bodies and local governments, as well as subjects of delegated powers, which in accordance with current regulations provide

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27

Suharto, Sugeng, Prasetyono Hendriarto, Firdaus Yuni Dharta, Marulam MT Simarmata, and Mateo Jose A. Vidal. "Public Service Domain: Exploration Study on The Role of Public Relations in Indonesia." Nyimak: Journal of Communication 6, no. 1 (2022): 29. http://dx.doi.org/10.31000/nyimak.v6i1.4978.

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Public relations (PR) professionals used to rely mainly on newspapers, radio, and television for their campaigns before digitization. However, since the invention of the internet, public relations has been converted into digital PR. In this circumstance, public relations must adapt and migrate from traditional to digital media. This exploratory study examines public relations in Indonesia by conducting a survey and understanding the role of public relations that Indonesian public relations practitioners usually practice. Through the lens of systems theory, this study aims to investigate how 1)

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Parebba, Zainal Arifin, Hamsina, Badu Ahmad, and Edhib Harits Anugrah. "Public Services Bureaucracy Performance (Case Study Of Public Relation, Information And Public Communications in South Sulawesi Province)." Journal of Governance and Administrative Reform 3, no. 2 (2022): 106–22. http://dx.doi.org/10.20473/jgar.v3i2.39590.

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Abstract The research entitled Public Service Bureaucracy Performance (Case Study Of Public Information and Public Communications) has several problems, including the lack of maximum services provided by the communication and informatics department in terms of services to the community. Basically, research on the quality of public services is important to do, because the community as customer service has not been satisfied in terms of time, cost and quality of service that has been provided. For this reason, this research is aimed at improving the quality of public services, especially those c

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Lutsiv, Ivanna. "DOCTRINAL DEFINITIONS OF THE CONCEPT OF "PUBLIC SERVICES"." Social & Legal Studios 12, no. 2 (2021): 19–25. http://dx.doi.org/10.32518/2617-4162-2021-2-19-25.

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The article deals with the doctrinal approaches to the definition of "public services". The legal nature of the concept is determined and its definition is formulated. The author analyzes the current state of functioning of these services. The current legislation concerning the definition of "public service", "state service", and "administrative service" is investigated. The theoretical developments on the essence of the concepts "service", "public service", and "administrative service" are considered. Public services are a comprehensive and multifaceted phenomenon; they can be examined as wel

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Colley, Linda, Shelley Woods, and Brian Head. "Pandemic effects on public service employment in Australia." Economic and Labour Relations Review 33, no. 1 (2021): 56–79. http://dx.doi.org/10.1177/10353046211056093.

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The COVID-19 pandemic is sending shockwaves through communities and economies, and public servants have risen to the novel policy challenges in uncharted waters. This crisis comes on top of considerable turmoil for public services in recent decades, with public management reforms followed by the global financial crisis (GFC) leading to considerable change to public sector employment relations and a deprivileging of public servants. The research adopts the lens of the ‘public service bargain’ to examine the effects of the pandemic across Australian public services. How did Australian public ser

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Kharima, Lutfiatul, and Siti Sri Wulandari. "Analisis Strategi Humas Dalam Meningkatkan Image Positif Pelayanan Administrasi di Kantor Kepala Desa Watudandang Kecamatan Prambon Kabupaten Nganjuk." Jurnal Pendidikan Administrasi Perkantoran (JPAP) 8, no. 1 (2020): 1–8. http://dx.doi.org/10.26740/jpap.v8n1.p1-8.

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AbstractThis study aims to find out in depth about the work system of public relations and public relations strategies to improve the positive image of administrative services in the office of the head of Watudandang village, Prambon sub-district, Nganjuk district. This research is a qualitative research with descriptive research type and uses the case study methode. The sample in this study was the village head, secretary or public relations office of Watudandang village chief to determine the sample of researchers using purposive sampling techniques. Researchers collected data with in-depth

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Tri Hapsari, H. N. Lintang, and Tatik Yuniarti. "STRATEGI KOMUNIKASI MARKETING PUBLIC RELATIONS DALAM MEMBERIKAN PELAYANAN BAGI KONSUMEN (STUDI PADA CUSTOMER SERVICE PT RATU HOTEL BIDAKARA SERANG BANTEN." Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya 5, no. 2 (2014): 1–11. http://dx.doi.org/10.33558/makna.v5i2.862.

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Ratu Hotel Bidakara is the newest 4 star hotel with MICE (Meeting, Incentive, Convension,& Exhibition) category in Serang city, Banten Province. As a strategy to survive in competition similar business in Serang City, Ratu Hotel Bidakara takes one step through the sinergy role of Public Relations and Marketing Public Relations in customer service.This study examines more about the role and effort of Marketing Public Relations as a customer service of Ratu Hotel Bidakara to improve service to the customers. The purpose of this study is to analyze the communication strategy and service syste

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Hastuti, Dewi Ayu Sri, and Eny Susilowati. "CYBER PUBLIC RELATIONS DISKOMINFO KABUPATEN KLATEN DALAM OPTIMALISASI LAYANAN INFORMASI PUBLIK." Academic Journal of Da'wa and Communication 1, no. 1 (2020): 40. http://dx.doi.org/10.22515/ajdc.v1i1.2401.

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This study aims to describe the Klaten Diskominfo PR PR cyber strategy in optimizing public information services. The background of the research is the management of public information services primarily through the website of the Klaten Regency government which has not been optimal. The method used in this research is a descriptive qualitative method. The results of this study can be concluded that in optimizing the public information service owned by Diskominfo, Klaten Regency has practised a cyber PR strategy that combines 4 things as a whole, namely Strategic (has a communication design pl

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Finkelman, Jacob. "Public Sector Collective Bargaining." Articles 41, no. 4 (2005): 691–703. http://dx.doi.org/10.7202/050254ar.

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The author traces the origins and development of public sector negotiations in Canada. Heputs the accent on several aspects such as: the determination of bargaining units, the definition of what is negotiable, major problems encountered and ways of resolving them, the determining of essential services. In the light offorty years of experience, the author cornes to the conclusion that granting the right to strike in the public sector was a mistake. He also takes position against the merger ofthe Canadian Labour Relations Board (CLRB) and the Public Service Staff Relations Board (PSSRB).

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35

Sahlan, Mukhammad. "STUDI ANALISIS INDEKS KEPUASAAN STAKEHOLDERS TERHADAP PELAYANAN PUBLIK PADA BAGIAN HUMAS UIN SUNAN KALIJAGA YOGYAKARTA." Profetik: Jurnal Komunikasi 9, no. 2 (2017): 15. http://dx.doi.org/10.14421/pjk.v9i2.1199.

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This study aims to determine the index of stakeholders satisfaction to the public service at the Public Relations of UIN Sunan Kalijaga and to determine the factors that affect stakeholders index satisfaction to public services. This type of research is quantitative research with descriptive approach. The research location were ini UIN Sunan Kalijaga Yogyakarta, especially the public relations department. Data collection techniques used include questionnaires to a number of respondents, documentation and literature studies and interview. The results showed that in terms of the dimensions of Pe

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Aggarwal, Arjun P. "Adjudication of Grievances in Public Service of Canada." Relations industrielles 28, no. 3 (2005): 497–549. http://dx.doi.org/10.7202/028418ar.

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Employer-employee relations in the Federal Public Service of Canada entered a new era with the proclamation on March 13, 1967, of three Acts— The Public Service Staff Relations Act ; The Public Service Employment Act ; and anAct to Amend the Financial Administration Act. The employees have been guaranteed the right to organize, the right to bargain, the right to strike and the right to get grievances adjudicated by an independent tribunal. The statutory right to grieve and get the grievances adjudicated have provided to the federal public employees a sense of justice and « fairplay ». The adju

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Rasyidin, Syakirah Annisa Fayyasa, Ahmad Muhaimin, and Rina Pebriana. "Implementasi Nilai Transparansi dan Akuntabilitas pada Pelayanan Humas Polda Sumsel." Edutik : Jurnal Pendidikan Teknologi Informasi dan Komunikasi 5, no. 2 (2025): 212–22. https://doi.org/10.53682/edutik.v5i2.11657.

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ABSTRAK Penelitian ini mengkaji implementasi nilai transparansi dan akuntabilitas dalam pelayanan humas di Polda Sumatera Selatan (Sumsel). Fokus utama penelitian adalah bagaimana Humas Polda Sumsel menerapkan prinsip pelayanan prima yang berorientasi pada keterbukaan informasi dan pertanggungjawaban kepada publik guna meningkatkan kredibilitas institusi kepolisian. Metode yang digunakan adalah wawancara mendalam dengan perwakilan dari empat unit di Humas Polda Sumsel, yaitu Subbag Renmin, Subbid Penmas, Subbid PID, dan Subbid Multimedia, serta observasi langsung dan dokumentasi kegiatan pelay

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Rasyidin, Syakirah Annisa Fayyasa, Ahmad Muhaimin, and Rina Pebriana. "Implementasi Nilai Transparansi dan Akuntabilitas pada Pelayanan Humas Polda Sumsel." Edutik : Jurnal Pendidikan Teknologi Informasi Dan Komunikasi 5, no. 2 (2025): 212–22. https://doi.org/10.53682/edutik.v5i2.11657.

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<strong>ABSTRAK</strong> <em>Penelitian ini mengkaji implementasi nilai transparansi dan akuntabilitas dalam pelayanan humas di Polda Sumatera Selatan (Sumsel). Fokus utama penelitian adalah bagaimana Humas Polda Sumsel menerapkan prinsip pelayanan prima yang berorientasi pada keterbukaan informasi dan pertanggungjawaban kepada publik guna meningkatkan kredibilitas institusi kepolisian. Metode yang digunakan adalah wawancara mendalam dengan perwakilan dari empat unit di Humas Polda Sumsel, yaitu Subbag Renmin, Subbid Penmas, Subbid PID, dan Subbid Multimedia, serta observasi langsung dan dokum

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39

Wiwin Cahyanti Kumalasari and Rr. Dinar Soelistyowati. "The Role of Public Relations in Increasing Public Service Satisfaction in the Elimination of Dependent Rights (ROYA) and Increasing Rights (PH) at ATR/BPN Mall Bekasi Public Service Trade Center Bekasi City." Formosa Journal of Sustainable Research 2, no. 9 (2023): 2243–54. http://dx.doi.org/10.55927/fjsr.v2i9.5450.

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Public relations has a role to run an organization. The role of public relations is public relations as a party to find solutions to problems with the public, as a mediator between the organization and the public, as an advisor and decision maker of the problems faced, as a technical communication service. Public services cannot be separated from communication activities because communication acts as a tool in the process of transferring knowledge from a communicator (public relations staff) to a communicant (customer). Good service quality affects satisfaction, without proper service there wi

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40

Kappo-Abidemi, Christiana, Chux Gervase Iwu, and Charles O. K. Allen-Ile. "Employment Relations, Service Quality and Professionalism within the Nigerian Public Service." Journal of Economics and Behavioral Studies 10, no. 2(J) (2018): 155–64. http://dx.doi.org/10.22610/jebs.v10i2(j).2225.

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This paper was written with the following in mind: (1) to determine the effect of employee wellness on public servantsâ€™ professionalism, and (2) to establish the relationship between trade union activities and employee professionalism. Within organisations, employment relations are established to facilitate an interactive working relationship between an employer and an employee as well as determine how labour and social security law provisions addressed to employees are applied. We reviewed pertinent literature that guides employment relations and adopted the mixed methods to enable a rigoro

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Kappo-Abidemi, Christiana, Chux Gervase Iwu, and Charles O. K. Allen-Ile. "Employment Relations, Service Quality and Professionalism within the Nigerian Public Service." Journal of Economics and Behavioral Studies 10, no. 2 (2018): 155. http://dx.doi.org/10.22610/jebs.v10i2.2225.

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This paper was written with the following in mind: (1) to determine the effect of employee wellness on public servants’ professionalism, and (2) to establish the relationship between trade union activities and employee professionalism. Within organisations, employment relations are established to facilitate an interactive working relationship between an employer and an employee as well as determine how labour and social security law provisions addressed to employees are applied. We reviewed pertinent literature that guides employment relations and adopted the mixed methods to enable a rigorous

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Fialkovskaya, Irina Dmitrievna. "Principles of public service provision: system and content." NB: Административное право и практика администрирования, no. 1 (January 2024): 23–38. http://dx.doi.org/10.7256/2306-9945.2024.1.69515.

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The principles on which the public sphere is based are of great importance in terms of the legitimacy and effectiveness of government. The article examines the principles underlying public activities in the provision of state and municipal services to citizens and organizations. The purpose of the study is to define a public service, characterize the principles established by law for the provision of public services and analyze their content. The principles of providing public services are an important independent part of government activity and are directly related to the observance of the ri

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Lynch, Eve M. "Public Relations: Toward a Victorian Ideology of Service." Victorian Review 39, no. 2 (2013): 64–68. http://dx.doi.org/10.1353/vcr.2013.0037.

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Rochmansjah, Heru, and Karno Karno. "The Digitalization of Public Service Assurance." MIMBAR : Jurnal Sosial dan Pembangunan 36, no. 1 (2020): 43–52. http://dx.doi.org/10.29313/mimbar.v36i1.5073.

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Digitalization of public service assurance is a factor that determines the quality of public service to meet the expectations and desires of the citizens. Public service assurance needs to be supported by digital-based information systems. This research applies a mixed-method approach, started by a quantitative approach and continues with a qualitative approach. This study has 273 respondents and 17 informants. The quantitative research data analysis uses SEM analysis, qualitative data analysis uses QDA analysis, and score distribution analysis uses SPSS. The result of this research is the con

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Trisnawati, Dewi, Budi Hartono, and Dumasari Harahap. "Implementasi Kebijakan Pelayanan Informasi dan Dokumentasi dalam Meningkatkan Pelayanan Humas pada BPSDM Provinsi Sumatera Utara." Journal of Education, Humaniora and Social Sciences (JEHSS) 5, no. 4 (2023): 3141–50. http://dx.doi.org/10.34007/jehss.v5i4.1774.

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The objectives to be achieved are to know and analyze about: Implementation of Information and documentation service policies in improving Public Relations Services at the Human Resources Development Agency of North Sumatra Province and what factors support and hinder it. . This research uses a type of qualitative research that focuses on the Implementation of Information and Documentation Service Policies in Improving Public Relations Services at the Human Resources Development Agency by focusing on the flow of services and personnel willingness and competence in providing information and doc

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Clark, David. "Citizens, Charters and Public Service Reform in France and Britain." Government and Opposition 35, no. 2 (2000): 152–69. http://dx.doi.org/10.1111/1477-7053.00021.

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THIS ARTICLE EXAMINES THE PATTERN OF SIMILARITIES AND differences in Britain and France with regard to public service charterism: that strand of recent public service reform designed to reconstruct relations between the state and the citizen on the basis of new or revitalized principles of public service, epitomized by the Citizen's Charter (1991) in Britain and the Charte des Services Publics (1992) in France. Despite the appearance of increasing convergence in the rhetoric of public management reform in the two countries during the 1990s, especially during the incumbency of centre-left gover

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Karisma, Melly Dwi, Rosidin Rosidin, and Titi Darmi. "Analisis Kualitas Pelayanan Publik Pada Layanan Penyelesaian Perselisihan Hubungan Industrial di Dinas Tenaga Kerja Kota Bengkulu." JOPPAS: Journal of Public Policy and Administration Silampari 5, no. 1 (2023): 13–19. http://dx.doi.org/10.31539/joppas.v5i1.6327.

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ABSTRACT:This study aims to determine the quality of public services in the Industrial Relations Dispute Settlement service at the Bengkulu City Manpower Office. This research is a descriptive study using a qualitative approach. Data collection techniques were carried out by observation, interviews, and documentation techniques. The research informants in this study were 4 employees of the Industrial Relations Dispute Settlement Section, 2 people from the community who provided services at the Bengkulu City Manpower Office. The data analysis technique used is an interactive model. Checking the

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Cunningham, Ian, and Philip James. "Analysing public service outsourcing: The value of a regulatory perspective." Environment and Planning C: Politics and Space 35, no. 6 (2016): 958–74. http://dx.doi.org/10.1177/0263774x16671138.

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This article draws on findings from two longitudinal case studies of voluntary organisations engaged in delivering social care services via purchaser–provider relations with local authorities. The study focuses on changes to contractual relations, employment conditions in provider organisations and service quality. The article argues the influence of the market on these changes can only be adequately comprehended by rooting the analysis in an understanding of the way in which surrounding regulatory frameworks shape its structure and operation. In doing so, it reveals how in an era of shifting

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Sri Wahyuningsih, Yuni, Christina Rochayanti, and Puji Lestari. "Regional Bank customer relationship management model through Public Relations functions." COMMICAST 5, no. 1 (2024): 23–42. http://dx.doi.org/10.12928/commicast.v5i1.10004.

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The banking industry, in practice, was established as the community's economic foundation that provides financial services expected to restore and enhance national and regional economic growth. Bank BPD DIY has a strategic role as a government partner and a motor accelerator of regional development in the Special Region of Yogyakarta. State civil apparatus (ASN) DIY is required to use Bank BPD DIY; it is necessary for customer relationship management (customer). This study aimed to find a model of customer relationship management of regional banks through public relations functions. This resea

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Olinichenko, Kateryna S., Vitalij O. Kolesnyk, and Viktoriya O. Czoj. "Using Tools of Public Relations in Modern Conditions." Business Inform 5, no. 556 (2024): 303–9. http://dx.doi.org/10.32983/2222-4459-2024-5-303-309.

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Interaction with the public opens up the opportunity for companies to analyze the attitude of society to various problems, novel values and ways of life. It also allows us to respond to changes in influential centers, such as voters, legislatures, and other aspects of the environment. The main task of public relations (PR) is to form a positive perception of the object of PR among public opinion both in society as a whole and in specific groups, such as partners, consumers, employees of the organization, etc. A study by the method of expert assessments plus an additional interview is conducted

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