Relevant bibliographies by topics / Quality management of services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Quality management of services'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Quality management of services.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Quality management of services"

1

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

Full text
Abstract:
Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is
APA, Harvard, Vancouver, ISO, and other styles
2

Gvozdeva, S. M. "Management of Quality Services Catering." Izvestiya of Saratov University. New Series. Series Economics. Management. Law 13, no. 4(1) (2013): 583–88. http://dx.doi.org/10.18500/1994-2540-2013-13-4-1-583-588.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Dotchin, John A., and John S. Oakland. "Total Quality Management in Services." International Journal of Quality & Reliability Management 11, no. 3 (1994): 9–26. http://dx.doi.org/10.1108/02656719410056459.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Dotchin, John A., and John S. Oakland. "Total Quality Management in Services." International Journal of Quality & Reliability Management 11, no. 3 (1994): 27–42. http://dx.doi.org/10.1108/02656719410056468.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Dotchin, John A., and John S. Oakland. "Total Quality Management in Services." International Journal of Quality & Reliability Management 11, no. 4 (1994): 6–28. http://dx.doi.org/10.1108/02656719410057926.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Ghosh, B. C., and Mak Tzi Ling. "Total Quality Management in Services." TQM Magazine 6, no. 4 (1994): 34–41. http://dx.doi.org/10.1108/09544789410062786.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Galloway, Robert A. "Quality Management in Police Services." TQM Magazine 6, no. 6 (1994): 4–8. http://dx.doi.org/10.1108/09544789410073577.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Stepanov, Sasa, Nemanja Stepanov, and Natasa Vukotic. "Quality management of catering services." Ekonomika 63, no. 1 (2017): 83–96. http://dx.doi.org/10.5937/ekonomika1701083s.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Радіонова, Наталія, Микола Денисенко, and Олександр Левченко. "MANAGEMENT OF THE AUDIT SERVICES QUALITY CONTROL SYSTEM IN UKRAINE." "Scientific notes of the University"KROK", no. 1(77) (March 30, 2025): 220–27. https://doi.org/10.31732/2663-2209-2025-77-220-227.

Full text
Abstract:
The article is devoted to the study of the influence of external control on increasing the efficiency of management of the quality control system of audit services in Ukraine. The main aspects of the regulatory and legal support of audit activities are considered and the levels of quality control of audit services in Ukraine are shown. The positive changes that introduced the compliance of the regulation of Ukrainian audit activities with European approaches are noted. The levels of quality control of audit services in Ukraine are determined with their grouping into external and internal contr
APA, Harvard, Vancouver, ISO, and other styles
10

Bukowska-Piestrzyńska, Agnieszka. "NEW PUBLIC MANAGEMENT IN BUILDING THE QUALITY OF HEALTH SERVICES." Economics & Sociology 4, no. 1a (2011): 27–42. http://dx.doi.org/10.14254/2071-789x.2011/4-1a/3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Quality management of services"

1

Chiang, Kung-wai George. "A study of service quality in concurrent quality property management services in Hong Kong /." View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/record/B35808627.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Bell, Louise. "Developing service quality and auditing in health services." Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Chiang, Kung-wai George, and 蔣公緯. "A study of service quality in concurrent quality property management services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B35808627.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Kulkarni, Parag Gopal. "Lightweight Mechanisms for Quality of Service Management in Differentiated Services Networks." Thesis, Ulster University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.487652.

Full text
Abstract:
Ever since applications requiring different types of service (e.g. low loss, high throughput, low delay/jitter etc.) emerged, there has been a need to support service differentiation Le. differentiation based on the Quality of Service (QoS). Two key solutions to the QoS problem have emerged - Integrated Services (IntServ), which provide fine grained QoS on a per flow basis and Differentiated Services (DiffSelv), which provide coarse grained QoS on a traffic aggregate basis. DiffServ seems to be winning the battle so far because it is simple and scalable. In the DiffServ architecture, the edge
APA, Harvard, Vancouver, ISO, and other styles
5

Taneja, Mukesh. "A service curve approach for quality of service management in integrated services networks /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 1998. http://wwwlib.umi.com/cr/ucsd/fullcit?p9914079.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Trautheim-Hofmann, Andreas. "Predictive Quality Management mit modellbasierten Services in kollaborierenden Netzwerken." Thelem Universitätsverlag & Buchhandlung GmbH & Co. KG, 2019. https://tud.qucosa.de/id/qucosa%3A36934.

Full text
Abstract:
Die seit Jahren anhaltende digitale Transformation erfährt durch neue, innovative Prozesse, Methoden und Technologien erneut ein atemberaubendes Wachstum in allen Bereichen. Entlang eines jeden Produktlebenszyklus werden unter den aktuellen Trends wie z.B. Systems Engineering, Industrie 4.0 und Internet of Things vielfältige Lösungen geschaffen, um vor allem die digitale Repräsentanz eines Produktes sowie der zu deren Herstellung notwendigen Produktionsmittel und der betreffenden Umgebung beim Betrieb des Produktes zu erschaffen bzw. auszubauen. Die digitale Repräsentanz, der sog. „Digitale Zw
APA, Harvard, Vancouver, ISO, and other styles
7

Cook, Randal James. "ENVIRONMENTAL INTERNSHIP-ENVIRONMENTAL QUALITY MANAGEMENT, INC. TECHNICAL SERVICES DIVISION." Miami University / OhioLINK, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=miami1094138195.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Chat, Yiu-tong Vincent. "Quality services in the Inland Revenue Department /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872379.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Chung, Ka-po, and 鍾嘉寶. "An analysis of management style and quality services of property management companies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31968764.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Chung, Ka-po. "An analysis of management style and quality services of property management companies." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23339433.

Full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "Quality management of services"

1

Board, Canada Treasury. Quality services =: Services de qualité. Treasury Board of Canada = Conseil du trésor du Canada, 1995.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Stewart, John. Services management: Delivering quality services. Wiley, 1989.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

American Hotel & Motel Association. Educational Institute., ed. Managing quality services. Educational Institute of the American Hotel & Motel Association, 1988.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Bruhn, Manfred. Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Canada. Treasury Board of Canada Secretariat. Quality services. Treasury Board, 1996.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

Aubrey, Charles A. Quality management in financial services. Hitchcock, 1985.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Saunders, Barbara. Quality management for health services. CHA Press, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Johnson, Brian. Quality management for IT services. HMSO, 1994.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Schofield, Michael. Quality in management of health services. Institute of Health Services Management, 1989.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Bridget, Warr, Kelly Des, and Social Care Association, eds. Quality counts: Achieving quality in social care services. Whiting & Birch, 1992.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "Quality management of services"

1

Joyce, Paul. "Quality Public Services." In Strategic Management and Governance. Routledge, 2022. http://dx.doi.org/10.4324/9781351045797-7.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Bruhn, Manfred. "Measuring Service Quality." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Ansell, T. "TQM in financial services industry." In Total Quality Management. Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0539-2_34.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Karlsson, Gunnar, James Roberts, Ioannis Stavrakakis, et al. "Traffic Management." In Quality of Future Internet Services. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-45190-7_2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Bruhn, Manfred. "Models of Service Quality." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_4.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Tonge, Richard, and Sylvia Horton. "Financial Management and Quality." In Managing the New Public Services. Macmillan Education UK, 1996. http://dx.doi.org/10.1007/978-1-349-24723-3_4.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Bruhn, Manfred. "Effectiveness Controls in Quality Management." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_14.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Bruhn, Manfred. "Efficiency Controls of Quality Management." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_15.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Bruhn, Manfred. "Process Controls in Quality Management." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_13.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Bruhn, Manfred. "Implementation of Quality Management for Services." In Quality Management for Services. Springer Berlin Heidelberg, 2023. http://dx.doi.org/10.1007/978-3-662-67032-3_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Quality management of services"

1

Permatasari, Amita Rahma, Selo Sulistyo, and Paulus Insap Santosa. "Optimizing IT Services Quality: Implementing ITIL for Enhanced IT Service Management." In 2024 11th International Conference on Information Technology, Computer, and Electrical Engineering (ICITACEE). IEEE, 2024. https://doi.org/10.1109/icitacee62763.2024.10762782.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Sakun, L. M., and V. L. Mizin. "Quality management in municipal services." In Actual question of management of sustainable development in today’s society: problems and prospects. Kremenchuk Mykhailo Ostrohradskyi National University, 2021. http://dx.doi.org/10.30929/2227-3549.2021.10.30-31.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Zhu, Keshan, Zhenhua Duan, and Jianli Wang. "Quality of Service in Web Services Discovery." In 2008 IEEE Symposium on Advanced Management of Information for Globalized Enterprises, AMIGE. IEEE, 2008. http://dx.doi.org/10.1109/amige.2008.ecp.28.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Szabo, Agnes. "Leisure sport services quality." In 2010 7th International Conference on Service Systems and Service Management (ICSSSM 2010). IEEE, 2010. http://dx.doi.org/10.1109/icsssm.2010.5530129.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Tosic, V., and P. C. K. Hung. "Quality of service specification and management for XML Web services." In 2005 IEEE International Conference on Services Computing (SCC'05) Vol-1. IEEE, 2005. http://dx.doi.org/10.1109/scc.2005.76.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Tosic, V., and P. C. K. Hung. "Quality of Service Specification and Management for XML Web Services." In IEEE International Conference on Web Services (ICWS'05). IEEE, 2005. http://dx.doi.org/10.1109/icws.2005.98.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Ceikute, Vaida, and Christian S. Jensen. "Routing Service Quality -- Local Driver Behavior Versus Routing Services." In 2013 14th IEEE International Conference on Mobile Data Management (MDM). IEEE, 2013. http://dx.doi.org/10.1109/mdm.2013.20.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Klimecka-Tatar, Dorota. "CONTEMPORARY QUALITY MANAGEMENT MODEL OF PROFESSIONAL SERVICES IN B2C AND B2B SYSTEMS COOPERATION." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.41.

Full text
Abstract:
In the paper the method for assessing the quality of professional services in the B2C (business to cus-tomer) and B2B (business to business) systems has been presented. The quality evaluation is ana-lyzed according to relationships in the implementation of professional medical services (medical and prosthetic service). A dependence of information flow, knowledge management has been performed as a factor that builds mutual trust between the client (patient), service provider (dentist) and subcon-tractor (dental technician). The quality management model in the context of B2C and B2B coopera-tion
APA, Harvard, Vancouver, ISO, and other styles
9

Cai, Li, and Yaping Zheng. "Research on total quality management “234” mode of higher education." In 2013 International Conference on Services Science and Services Information Technology. WIT Press, 2014. http://dx.doi.org/10.2495/sssit130751.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Vlckova, Vladimira, and Lucie Podskubkova. "CUSTOMER SERVICE QUALITY IN B2B MARKET FROM THE BUYER’S PERSPECTIVE." In Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.40.

Full text
Abstract:
The importance of services for companies is significant and still increasing. Customers expect fulfil-ment of their requirements concerning not only the product, but also the quality of services relating to this product. The core of competitiveness is thus moving from the product itself to the supplier abili-ties created by the entire supply system with a dynamic structure. Therefore, it is necessary to under-stand the specific needs of each single customer concerning services within the entire supply system. On the basis of a comparison of the outcomes of a targeted literature review and an a
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Quality management of services"

1

DEFENSE LOGISTICS AGENCY ALEXANDRIA VA. Total Quality Management Plan: Technical and Logistics Services. Defense Technical Information Center, 1989. http://dx.doi.org/10.21236/ada212864.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. Total Quality Management Plan: Office of Installation Services and Environmental Protection. Defense Technical Information Center, 1989. http://dx.doi.org/10.21236/ada212910.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Lee, Chen, and Dan Siewiorek. An Approach for Quality of Service Management. Defense Technical Information Center, 1998. http://dx.doi.org/10.21236/ada360808.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Young, Wilbert R. Service Quality Management Systems: An Annotated Bibliography. Defense Technical Information Center, 1992. http://dx.doi.org/10.21236/ada251382.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Kraynova, O. S., and D. M. Sataeva. The maintenance of human resources for the concept total quality management in services industry. Ljournal, 2018. http://dx.doi.org/10.18411/kray-2018-book-00072.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Cho, J. ALAB's Quality Management System Documents Requested by International Accreditation Services for CY23 CA ELAP Assessment. Office of Scientific and Technical Information (OSTI), 2023. http://dx.doi.org/10.2172/1995443.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Mallory, Richard E. Service Quality Standards for the Public Sector. Asian Productivity Organization, 2025. https://doi.org/10.61145/szra3943.

Full text
Abstract:
Governments around the world are seeking new ways to deliver efficient, effective, and transparent services. A new P-Insights report, Service Quality Standards for the Public Sector, introduces the ASQ/ANSI G1:2021 standard as a practical framework for improving service quality across all levels of government. The report explains how ANSI G1 enables public agencies to evaluate performance objectively using measurable outcomes, maturity scoring, and best practice workflows. Unlike traditional models such as ISO 9001, this approach allows for detailed analysis at the unit level, helping leaders
APA, Harvard, Vancouver, ISO, and other styles
8

Levin, Timothy, and Cynthia Irvine. Quality of Security Service in a Resource Management System Benefit Function. Defense Technical Information Center, 1999. http://dx.doi.org/10.21236/ada371457.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Siddiquee, Dr Noore Alam. Recent Trends in Performance Management Systems in the Public Sector in Asia. Asian Productivity Organization, 2024. http://dx.doi.org/10.61145/wtiu1677.

Full text
Abstract:
Public-sector organizations in APO member economies are under pressure to enhance service quality while maintaining accountability, transparency, and productivity. Good governance and new public management have spurred reforms to improve performance, focusing on measurable outcomes at all levels. However, low targets and distorted outcomes can undermine the goals, and so 360-degree feedback systems are crucial for good governance, resource efficiency, and better public services, despite their operational challenges. The report highlights trends, challenges, and the need for continuous adaptati
APA, Harvard, Vancouver, ISO, and other styles
10

Moreno de Acevedo Sánchez, Enrique. State-owned Enterprise Management: Advantages of Centralized Models. Inter-American Development Bank, 2016. http://dx.doi.org/10.18235/0007966.

Full text
Abstract:
This document analyzes the advantages and disadvantages of the different management models of state-owned enterprises (SOEs) in Latin America and the Caribbean. SOEs are important in the region. In many countries, they provide basic services to citizens, and their economic importance is relevant in terms of public finance. At the same time, SOEs confront political, financial, regulatory, and managerial problems, making them less efficient and transparent. In turn, governments should adopt management models to minimize these problems, while helping to ensure the quality of services and avoid th
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Quality management of services' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography