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Dissertations / Theses on the topic 'Retail business management'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Chapagain, B. (Bimala). "Retail business model transformation in multichannel environment." Master's thesis, University of Oulu, 2015. http://urn.fi/URN:NBN:fi:oulu-201510152075.

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With the advent of internet and e-commerce, the way of carrying out business and transactions has changed to a great extent. Consumers are continuously changing the way they do shopping and this has forced retail business to transform their traditional brick and mortar into adopting multi-channel business models. Retailing is one of the most dynamic and competitive areas of business organization. Effective marketing, customer relationship management is the central dimension of successful retailing and the key to successful retailing is to be aware of the emerging opportunities and threats caus

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2

RASHID, MD SANUWAR. "Category Management : The effective way of managing retail business." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20135.

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Today’s fragmented and intensely competitive market place is the obstacle for retailers and suppliers to do business in a traditional way. Even customers have never been more sophisticated. In this perspective, thousands of idea has already been brought though articles, journals and books and thousands of seminars has been hold to define a new way of managing business. Just as an tremendous heat and pressure create diamond, these uncertainties and competitive challenges has produced a new marketing ideas known as category management that offers an wealth of opportunity for those who can adopt

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3

Preston, John. "Improving retail decision making." Thesis, Lancaster University, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.279647.

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4

Ortiz, Daniel M. "Retail Business Managers' Strategies for Enhancing Workplace Diversity Planning." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6084.

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Lack of workplace diversity planning leads to negative financial outcomes. The purpose of this qualitative multiple case study was to explore strategies that business managers in the retail sector use to enhance workplace diversity planning for assuring compliance with Equal Employment Opportunity Commission (EEOC) regulations. The population included a single focus group of retail business employees as well as business managers of 5 distinct retail stores located in the Southeastern United States who have successfully instituted workplace diversity plans for assuring compliance with EEOC regu

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5

Goosen, D. G. "A study of the project scope management process in Nedbank retail." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/52145.

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Thesis (MBA)--Stellenbosch University, 2001.<br>ENGLISH ABSTRACT: The objective of this study project is to investigate the scope management process within Nedbank's retail division. The scope definition provides a starting point for all future planning and tasks in a project. It defines all the work required, and only the work required, to successfully complete the set objectives of the project. Although this aspect of project management is crucial, many organisations fail to complete projects on time and within budget, due to bad management of the project's scope. A literature study

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6

Nagel, Christelle. "A business plan for an innovative food retail outlet." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/6419.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2010.<br>INTRODUCTION: This research report investigates the feasibility of an innovative food outlet in Cape Town called HOME CHEF. The food and groceries industry is continuously changing to suit the needs of individuals and to respond to current economic and health trends. Charles Darwin observed, “It‟s not the strongest nor the most intelligent creature that survives. It's the one that is most responsive to change” (Goodreads). HOME CHEF is a new business concept with a unique approach to assist people with the acquisition of

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7

Palmer, Mark John. "Corporate interaction and learning during the retail internationalisation process : a study of multinational retailer expansion." Thesis, University of Ulster, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.274100.

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8

Winkelhake, Brett. "Verbal argumentativeness| A study of retail store managers." Thesis, University of Phoenix, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3731745.

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<p> The introduction includes the present quantitative study that addressed the potential benefits verbal argumentativeness could relate to the retail industry and determined the perception of verbal argumentativeness by retail store managers. The data collection method was a survey of retail store managers within San Diego County. A chi-square univariate analysis was conducted of these participants. The results of the study indicated verbal argumentativeness was somewhat of a healthy strategy to incorporate into business acumen as a new approach to contribute to the body of research for possi

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9

Ronkainen, T. (Tiina). "Alternatives of internet-based internationalization in fashion retail." Master's thesis, University of Oulu, 2013. http://urn.fi/URN:NBN:fi:oulu-201305201284.

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The aim of the thesis is to contribute in the discussion of internet-based internationalization. The focus is in examining and analyzing the alternatives of internet-based internationalization, specifically from the point of view of an SME. Fashion retail provides the context for this study. The research phenomenon is approached methodologically with a qualitative research. The empirical primary is collected through interviews of the case companies. After literature review, is formed theoretical framework based on previous academic literature. The empirical data for the thesis will be collect

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10

Sanderson, Karin. "Store loyalty and the total retail experience." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50104.

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Thesis (MEcon)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: With heightening competitive pressures in the retailing environment, customer satisfaction and customer loyalty have become barometers of retailer performance. Determining the relationship of all the controllable elements that encourage or inhibit consumers during their contact with a retailer, defined as the Total Retail Experience (Berman and Evans, 1998: 19), with customer satisfaction and customer loyalty, formed the basis of this study. The dimensions ofTRE that were applied in this study were five controllable comp

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11

Speed, Martin. "A targeted approach to managing retail employee dishonesty." Thesis, University of Surrey, 2001. http://epubs.surrey.ac.uk/804947/.

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12

Stanforth, Nancy Jean Fadgen. "Customer expectations and management event schemata: Satisfaction, patronage and retail store service /." The Ohio State University, 1993. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487846885779133.

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13

Pretorius, S. J. J. "Effective supply chain management in the furniture retail industry." Thesis, Pretoria : [s.n.], 2001. http://upetd.up.ac.za/thesis/available/etd-01092003-135824.

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14

Collins, Bradley. "Crafting and executing an operational strategic plan for a retail product line." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/918.

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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.<br>ENGLISH ABSTRACT: The following research report is titled “Crafting and executing an operational strategic plan for a retail product line”. The report presents operational analysis which results in creating operational strategy which is relevant to current trading conditions and which is clearly aligned with both the organisation’s group and corporate strategic goals. The primary focus is therefore not on the development of organisational strategy, but on strategic implications, interpretation and operational executi

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Nieuwoudt, Adriaan Hermanus (Riaan). "The development of an environmental strategy for Pepkor Retail Limited." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/6428.

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16

Burroughs, Richard E. "The adoption of retail electronic commerce: an empirical investigation." FIU Digital Commons, 1999. http://digitalcommons.fiu.edu/etd/1867.

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The purpose of this study was to empirically investigate the adoption of retail electronic commerce (REC). REC is a business transaction which takes place over the Internet between a casual consumer and a firm. The consumer has no long-term relationship with the firm, orders a good or service, and pays with a credit card. To date, most REC applications have not been profitable. To build profitable REC applications a better understanding of the system's users is required. The research model hypothesizes that the level of REC buying is dependent upon the Buying Characteristics of Internet Use an

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Treadgold, Alan D. "The application of information technology in independent retail outlets." Thesis, University of Oxford, 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.329018.

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18

Polak, Benjamin M. (Benjamin Michael). "Multi-echelon inventory strategies for a retail replenishment business model." Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/90753.

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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2014. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: S.M., Massachusetts Institute of Technology, Department of Mechanical Engineering, 2014. In conjunction with the Leaders for Global Operations Program at MIT.<br>8<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (page 69).<br>The mission of the Always Available retail replenishment business at NIKE is to ensure consumer-essential products are in-stock at retailers at all times. To achieve this g

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Aleruchi, Thankgod Chukwumeka. "Strategies to Minimize Perishable Food Loss in the Retail Grocery Business." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6505.

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Supply chain managers in the retail grocery industry face significant challenges in reducing the wastage of perishable food. Perishable food spoilage and deterioration in the retail grocery industry result in a significant loss of profitability and consumer satisfaction. The purpose of this multiple case study was to explore the strategies that supply chain managers in the retail grocery business used to minimize perishable food loss. The perishable inventory theory was used as the conceptual framework. Data were collected from semistructured interviews with 6 Pennsylvania retail grocery suppl

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Wilson, Dewayne. "Strategies for Reducing Employee Turnover in Retail Outlets." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5961.

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Employee turnover in the retail industry is costly, difficult, and problematic, affecting organizational wages, benefits, and schedules in relation to serving clients, customers, and stakeholders. The purpose of this multiple case study was to explore effective strategies used by retail store owners in the southeastern region of the United States to reduce employee turnover. The target population was 6 successful business owners of 6 small retail businesses in the southeastern United States who had effectively reduced employee turnover. The conceptual framework for this study was the Herzberg

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21

Dupont, Dorthe HÃ¥hr. "Effective Strategies for Transformational Teams in the Danish Retail Banking Sector." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3764.

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Successful transformation projects in the retail banking industry focusing on improving customer experiences have yielded a verified increase in earnings per employee. The purpose of this single case study was to reveal the strategies used by transformational team managers to ensure improved customer experiences. The stakeholder theory was used as the theoretical framework to analyze the interplay between the project team and the base organization during the process of improving customer experiences. The population consisted of 6 managers of transformational teams in the Danish retail banking

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22

Smith, Terrance D. "The Effects of Management on Commitment in the Retail Industry." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4562.

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The lack of employee commitment costs retail organizations billions of dollars annually in the form of decreased effectiveness, profits, and retention rates. The purpose of this case study was to identify effective strategies used by retail store managers that lead to employee commitment to increase business performance. The study population was 8,230 retail store managers in the Pittsburgh, Pennsylvania area. The conceptual framework for this study was the Meyer and Allen 3-component model of commitment. Participants were purposefully selected for their knowledge, experience and success in im

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Sanyal, Chiranjib. "Development of a web based inventory management system for a small retail business." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/CSanyal2005.pdf.

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Nteka, Panzo. "Small Business Owners Strategies in the Retail Grocery Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5643.

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In Angola, 96.7% of established small businesses fail. Thus, the purpose of this multiple case study was to explore strategies retail grocery store owners in Angola use to succeed beyond 5 years. The population of the study consisted of 5 retail grocery storeowners who sustained their businesses longer than 5 years in Angola. The conceptual framework for this study was the resource-based view. Face-to-face, semistructured interviews and company documentation review were used to collect data. Yin's 5-phase cycle, which includes (a) compiling, (b) disassembling, (c) reassembling, (d) interpretin

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25

Devlin, James Francis. "Single competitive markets and competitive advantage in retail financial services." Thesis, University of Nottingham, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.320024.

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Stewart, D. B. "Determinants of retail productivity : perspectives from the Canadian car market." Thesis, University of Strathclyde, 1987. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.284272.

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27

O'Roarty, Brenna Ann. "A critical assessment of the rental valuation of retail property." Thesis, University of Ulster, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.243624.

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Addair, Angela Michelle. "Retail Employee Motivation and Performance." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7453.

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Retail industry leaders seek effective strategies to improve employee motivation to increase levels of workforce productivity. The purpose of this single case study was to explore the strategies successful retail industry leaders used to motivate their employees to achieve higher levels of workforce productivity. The conceptual framework for the study was Vroom's expectancy theory of motivation. The research participants consisted of 2 retail store managers from the same retail store located in southeastern mid-Atlantic region of the United States who successfully motivated their employees. Da

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29

Berning, Anika. "Sustainable supply chain engagement in a retail environment : the case of Woolworths food suppliers." Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/95997.

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Thesis (MComm)--Stellenbosch University, 2014.<br>ENGLISH ABSTRACT: Sustainability is a key requirement for business success and is often regarded a competitive advantage if strategically managed. Sustainability-mature organisations look to their value chains where the retailer-supplier relationship becomes critical in embedding sustainability. With this in mind, it has been established that a large South African retailer, Woolworths, has limited insight into the level of engagement in terms of sustainability with its key food suppliers, and no knowledge of the effectiveness of current tools u

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Colosimo, Mark. "A Data-Driven and Mixed Methods Analysis of Automotive Retail Operations Management." Thesis, Wayne State University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=10973231.

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<p> The importance of effective retail operations management has never been more significant. Our research aims to expand the understanding for efficiency and dynamics of franchise outlets within retail networks with a focus on sales performance and profitability. The focus and contribution is the development of an actionable data analytics driven process by which automotive dealerships (retail outlets) can be analyzed to identify areas of opportunity for improvement. In general, automotive dealerships aim to sell product to make a profit, the manufacturer of the product/brand desires to sell

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Broman, Johanna, and Patricia Lundin. "CRM systems management and use : From retail stores perspective." Thesis, Högskolan Kristianstad, Sektionen för hälsa och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-17125.

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The purpose of this thesis is to explore how stores in the retail sector and in business to consumers´ relations, are engaged in the CRM systems use and management. The purpose is also to see if the information that is gathered by the headquarters is transferred down to the stores. The research follows a realistic philosophy combined with an abductive approach and a qualitative method. The choice of design to this research was an exploratory research combined with a case study strategy over a cross-sectional time horizon. The data was collected through semi-structured interviews with manager

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Ngemegwai, Ogechi U. "Strategies for Reducing Short-Tenured Employee Attrition in the Retail Grocery Industry." Thesis, Walden University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10826190.

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<p> The purpose of this multiple case study was to explore strategies that managers in the retail grocery industry use in reducing short-tenured employee attrition in the West Midland states in the United Kingdom. Participants were 4 store managers who had managerial experience in the retail grocery industry, worked as a retail store manager in the West Midlands, and had experience implementing effective strategies to reduce employee attrition. The Herzberg 2-factor theory was the conceptual framework. Semistructured interviews were used to collect data. Data were analyzed using Yin’s 5-

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Gikas, Evangelos. "An information system process model for a small South African enterprise in the retail sector." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52675.

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Thesis (MBA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: This study acts as a consulting solution to a South African small retail enterprise in developing an information system process model that will assist them to achieve their goals. A thorough analysis of the enterprise and the existing processes is conducted, where after the development of a transactional processing system is critically analysed. Small enterprises have specific information technology needs that are vastly different from large firms. The study takes into consideration the very specific conditions that will l

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Speed, Richard J. "Marketing, strategy and performance in the UK retail financial services industry." Thesis, Loughborough University, 1991. https://dspace.lboro.ac.uk/2134/7414.

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This thesis seeks to examine the marketing practices, strategies and organisational characteristics of companies in the UK retail financial services industry. The research utilises both quantitative and qualitative methods, seeking to determine what, if any, differences in approach exist between companies of different types or with different levels of performance. Three methods are used to evaluate performance; self assessment, peer assessment and expert assessment. Data was gathered using a semi-structured questionnaire as the basis for interviews with managers. Quantitative analysis utilised

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Shackleton, Ruth Elizabeth. "Collisions of corporate culture : UK food retail investment in the USA." Thesis, University of Southampton, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.242407.

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36

Kem, Katherine F. "Retail Big-Box Development and Small Business Strategy at the Local Level." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3398.

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The big-box superstore has created a dramatic effect on the retail landscape since its appearance in 1962. As big-box stores proliferate, small business owners continue to struggle with how to compete. The purpose of this multiple case study was to identify and explore strategies small business owners use to maintain or grow profit margins post big-box store market entry. The sample consisted of 5 small business owners in Kansas City, Missouri who survived the entry of the big-box store for at least 1 year. The conceptual framework was the general systems theory and systems thinking. Data were

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Lockett, Asia R. "Online Marketing Strategies for Increasing Sales Revenues of Small Retail Businesses." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5896.

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Small retail business leaders use online marketing to connect with consumers and the community. The purpose of this qualitative multiple case study was to explore the strategies some small retail business leaders use to implement online marketing to increase sales. Data were collected from 4 small retail business owners who successfully used strategies to implement online marketing in California. The conceptual framework for this study was Rogers's diffusion of innovation theory. Data collection techniques and sources were semistructured, face-to-face interviews, and review of public business

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Oppong, George. "The role of strategic supply chain management in liquor retail." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/895.

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The underlying objective of this research was to assess the extent to which an efficient supply chain can help retail businesses; particularly liquor businesses to manage their business risks. The case study firm for the research was Big Daddy’s Group, one of the leading independent liquor distribution and retailing firms in South Africa. In order to achieve the objective of the research, a review of relevant literature was done. It began with literature review of retailing in general, highlighting on the major roles they play and the modern trends in the industry. Afterwards the literature wa

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Ricketts, Lu Ann. "Career Mentoring Relationships of Female Retail Executives in the Southwestern Region of the United States." The Ohio State University, 1988. http://rave.ohiolink.edu/etdc/view?acc_num=osu1389365870.

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Abrons, Irene Michel. "Social Media Marketing Among Small Retail Clothing Businesses." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/4769.

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Social media marketing influences consumer trust in businesses, and trust accounts for about 37% of consumer purchasing decisions. The purpose of this multiple case study research was to identify the barriers to social media marketing that owners of small retail clothing businesses must overcome to be competitive. The conceptual framework was the technology acceptance model. Collected data consisted of company documents and semistructured interviews with 3 small retail clothing business owners in Chicago, Illinois, who had experience with social media marketing. Data analysis consisted of an o

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Lewis, Steven. "A Quantitative Explanatory Examination of Job Training, Job Satisfaction, and Turnover Intentions among U.S. Retail Grocery Employees." Thesis, Capella University, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13808908.

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<p> The topic of investigation for this research was the relationship between job training, job satisfaction, and turnover intention. Specifically, the researcher investigated how the quantity of job training over a one-year period predicted employees’ job satisfaction and turnover intentions. Despite the rich body of research on the mediating factors of job satisfaction on employees’ turnover intentions, little is known about factors that influence job satisfaction and turnover intentions among employees within the retail grocery industry. The research question proposed for the st

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Li, Sheng. "Introducing a rule-based architecture for workflow systems in retail supply chain management." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16404.

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Problem: While global IT competition is becoming increasingly severe, various business organizations and companies, in order to maximize the profit and gain market competitiveness, are in urgent need of high-performance workflow systems to improve efficiency. However, the workflow systems that are currently used are embedded with fixed business rules that cannot be easily adjusted by users, resulting in the inability of users to make adjustments to the business rules, so as to satisfy changed requirements and deal with high cost of business management and low efficiency. Therefore, it is highl

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Alo, Obinna Azubuike. "A comparative evaluation of human resource development (HRD) processes and practices in UK and Nigerian retail supermarkets." Thesis, University of Sunderland, 2017. http://sure.sunderland.ac.uk/8553/.

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This research explores the link between human resource development (HRD) interventions and leadership competencies in retail supermarkets in Nigeria and the UK, in order to understand better how Nigerian supermarkets can improve their leadership competencies by adopting the appropriate HRD interventions learnt from their UK counterparts. The retail supermarket literature in Africa recognises the inability of indigenous retail supermarkets in the continent to outcompete some foreign entrants in their own local market. The thesis, therefore, starts by reviewing the challenges facing these indige

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McConchie, Douglas R. "Patterns of strategic control : an investigation of British, French and German retail banking practice." Thesis, Loughborough University, 1998. https://dspace.lboro.ac.uk/2134/32249.

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This study provides detailed evidence as to the current state of strategic control in European retail banking. In so doing, it also provides an unique insight into the rigour of the strategic management of the banks investigated.

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Hall, Bradley A. "Independent Retail Business Owners' Perceptions of the Patient Protection and Affordable Care Act." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1537.

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Passage of the Patient Protection and Affordable Care Act (PPACA) in 2010 prompted the question of how independent businesses may react to the employer mandate in the PPACA. The law is based on the theory of managed competition and it is more likely to affect businesses with fewer employees than to affect larger businesses that already offer health insurance. The purpose of this quantitative, pre-experimental study was to examine the strategic responses of independent retail business owners in Hillsborough County, Florida, regarding their perceptions of the employer mandate in the PPACA. Befor

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Dlamini, Joe. "Rural malls changing the retail landscape in Limpopo." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/79341.

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Thesis (MDF)--Stellenbosch University, 2012.<br>The influx of malls into townships and rural villages post-1994 is well-documented, and researchers such as McGaffen (2010) have attributed this influx to the rising buying power of the Black middle class and other poverty intervention programs created by the government. The purpose of this study was to investigate the impact of establishing malls in rural Limpopo on spazas and general dealers. Furthermore, the study also evaluated the responses of both spazas and general dealers to competition from the malls. In this regard, 50 outlets co

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Muscia, Masuzzo Angelo. "Utilizzo della Business Intelligence per il monitoraggio delle performance in ambito Fashion Retail." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2021. http://amslaurea.unibo.it/23506/.

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Rodriguez, Beatriz. "Reducing Employee Turnover in Retail Environments: An Analysis of Servant Leadership Variables." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2758.

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In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencie

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Dorman, Alec J. "Omni-Channel Retail and the New Age Consumer: An Empirical Analysis of Direct-to-Consumer Channel Interaction in the Retail Industry." Scholarship @ Claremont, 2013. http://scholarship.claremont.edu/cmc_theses/590.

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It is indisputable that the internet has become a necessary component of contemporary multi-channel retail, as more consumers are choosing to purchase goods online each year. As online spending continues to grow, many have called into question the future of brick-and-mortar retail. This thesis seeks to empirically prove that brick-and-mortar retail remains not only relevant, but indispensable in direct-to-consumer business models. The basis of this conjecture is the idea of channel synergism, in which online and brick-and-mortar operations are complementary. This theory is predicated on the em

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Arthur, Sherman M. "Sustainable Supply Chain: Maintaining a Competitive Advantage in Retail Organizations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4123.

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Some retail managers encounter challenges with efficiency and responsiveness in their attempts to gain and maintain a competitive advantage in the retail industry. Many retail managers are receptive to changes in global markets, technology, and customer demands. The purpose of this qualitative single case study was to explore the strategies that some retail managers used to motivate their sales associates to maintain a competitive advantage in the retail industry. Maintaining a competitive advantage increases profitability and customer satisfaction. Sustainable Supply Chain Management was the

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