Relevant bibliographies by topics / Service feedback

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Service feedback'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Service feedback"

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Sapru, Yudhishthira. "Augmenting Public Service Delivery Through Online Feedback Systems." Indian Journal of Public Administration 66, no. 3 (2020): 297–311. http://dx.doi.org/10.1177/0019556120958914.

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The importance of citizen feedback on public services can never be undermined. However, for many public service organisations, citizens’ feedback is the least of the priorities. Technology has not only helped in improving public service delivery but also the feedback part of it. This article highlights the importance of feedback in the context of public service delivery. It also identifies the challenges faced in implementing feedback systems, besides highlighting critical success factors. Further, it has been discussed how online feedback systems have transformed the way citizens interact wit
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Hou, Chengwei. "Research on the Most Favorable Price and Expected Benefits of Government Purchasing Services from Social Organizations." Academic Journal of Science and Technology 12, no. 1 (2024): 343–46. http://dx.doi.org/10.54097/8t9dt509.

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This This article, against the backdrop of the growing demand for social organization services in government procurement, proposes a new model of government procurement service: introducing a service feedback coefficient to adjust the price when procuring social organization services. The service quality will be reflected in the service feedback coefficient through a comprehensive score, thereby affecting the procurement price. An organizational and activity analysis of this model is conducted, concluding that the service feedback coefficient and the optimization of procurement price have a po
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Biswas, Mr Biswaji, and Mr Debjit Rakshit. "Feedabck Analysis: A Process Definition." International Journal of Management and Humanities 8, no. 8 (2022): 7–11. http://dx.doi.org/10.35940/ijmh.h1468.048822.

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Customers Feedbacks take an important role for any business. It gives information to the new customers about their interactions with product or service. The objectives of this research work are to find out the degree of happiness of the customers and assist marketing teams in determining the gap between customers’ acceptance and product or service quality. From this gap marketers can improve their product and service quality. Customers share their reviews, ideas, experiences about the product and service quality. In this research work, authors have chosen an automobile service station named Mo
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Biswajit, Biswas, and Rakshit Debjit. "Feedabck Analysis: A Process Definition." International Journal of Management and Humanities (IJMH) 8, no. 8 (2022): 7–11. https://doi.org/10.35940/ijmh.H1468.048822.

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<strong>Abstract:</strong> Customers Feedbacks take an important role for any business. It gives information to the new customers about their interactions with product or service. The objectives of this research work are to find out the degree of happiness of the customers and assist marketing teams in determining the gap between customers&rsquo; acceptance and product or service quality. From this gap marketers can improve their product and service quality. Customers share their reviews, ideas, experiences about the product and service quality. In this research work, authors have chosen an au
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Xinyi Wang, Xinyi Wang, Jinji Fu Xinyi Wang, Rui Qi Jinji Fu, Bokai Xu Rui Qi, and Ming Huang Bokai Xu. "College Students Service Feedback Based on a Complex Network." 網際網路技術學刊 23, no. 6 (2022): 1297–302. http://dx.doi.org/10.53106/160792642022112306012.

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&lt;p&gt;The ideas of others always influence people because they are social animals. They will evaluate a movie based on the rating level and change their decision based on someone&amp;rsquo;s advice. It is expected that the comments on the news are reversed suddenly because of a few people, especially in the context of the communication wave set off by the Internet as a new media. It is worth noting that there is a relationship between the deviation of public opinion and the intimacy between people, and confidence and openness also play a role. Recently, there has been renewed interest in dy
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Kim, Shinyoung, Sunmee Choi, and Rohit Verma. "Providing feedback to service customers." Journal of Service Management 28, no. 2 (2017): 389–416. http://dx.doi.org/10.1108/josm-11-2015-0368.

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Purpose In services, customers’ successful performance of expected roles is critical to ensuring successful service outcomes. To help customers perform their roles better, service providers offer them feedback on their performance. To improve the design of customer feedback that contains both positive and negative messages, the purpose of this paper is to examine the order and the repetition effect of feedback message types on customer feedback satisfaction, motivation, and compliance intention, focusing on the moderating effect of customer involvement level. This paper also examines whether f
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Bagri, Danielle. "Service user feedback forum: A service evaluation project." FPOP Bulletin: Psychology of Older People 1, no. 146 (2019): 52–60. http://dx.doi.org/10.53841/bpsfpop.2019.1.146.52.

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Kumari, Rina. "Quick Fix – Home Services." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 03 (2025): 1–9. https://doi.org/10.55041/ijsrem43049.

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In today’s fast-paced world, homeowners struggle to find reliable service providers for household maintenance and repair. Quick Fix-Home Services is a web-based platform designed to bridge this gap by offering a centralized and user-friendly solution for booking professional home services. Unlike traditional service-finding methods, Quick Fix integrates real-time booking, technician management, and an admin oversight system to enhance efficiency. This paper explores the design, development, and functionality of Quick Fix, highlighting its advantages over existing service platforms and discussi
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Mock, Elisabeth F., Keith D. Wrenn, Seth W. Wright, T. Chadwick Eustis, and Corey M. Slovis. "Feedback to Emergency Medical Services Providers: The Good, the Bad, and the Ignored." Prehospital and Disaster Medicine 12, no. 2 (1997): 74–77. http://dx.doi.org/10.1017/s1049023x00037444.

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AbstractHypothesis:To determine the type and frequency of immediate unsolicited feedback received by emergency medical service (EMS) providers from patients or their family members and emergency department (ED) personnel.Methods:Prospective, observational study of 69 emergency medical services providers in an urban emergency medical service system and 12 metropolitan emergency departments. Feedback was rated by two medical student observers using a prospectively devised original scale.Results:In 295 encounters with patients or family, feedback was rated as follows: 1) none in 224 (76%); 2) pos
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Ye, Xin, Xiaoyan Su, Zhijun Yao, Lu-an Dong, Qiang Lin, and Shuo Yu. "How Do Citizens View Digital Government Services? Study on Digital Government Service Quality Based on Citizen Feedback." Mathematics 11, no. 14 (2023): 3122. http://dx.doi.org/10.3390/math11143122.

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Research on government service quality can help ensure the success of digital government services and has been the focus of numerous studies that proposed different frameworks and approaches. Most of the existing studies are based on traditional researcher-led methods, which struggle to capture the needs of citizens. In this paper, a citizen-feedback-based analysis framework was proposed to explore citizen demands and analyze the service quality of digital government. Citizen feedback data are a direct expression of citizens’ demands, so the citizen-feedback-based framework can help to obtain
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Dissertations / Theses on the topic "Service feedback"

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Nolan, Neil, and David Rudström. "Filtering service recovery feedback : A Case study research at Handelsbanken, Uppsala city." Thesis, Uppsala University, Department of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8778.

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<p>Research has shown that companies encourage customers to complain and gather huge amounts of service recovery information, although most of this information isn´t used by the companies. Our purpose with this thesis is to explore what determines the filtering of service recovery feedback, and if possible to identify its underlying reasons. This was accomplished through a qualitative case study at Handelsbanken Uppsala City. Empirical material was mainly collected through interviews with the office manager, frontline employees, and the regional complaints manager. When analyzing the empirical
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Wai, Hon Kee. "Priority feedback mechanism with quality of service control for MPEG video system." HKBU Institutional Repository, 1999. http://repository.hkbu.edu.hk/etd_ra/275.

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Copland, Fiona. "Feedback in pre-service English language teacher training : discourses of process and power." Thesis, University of Birmingham, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521941.

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Reetz, Nicholas. "Specifying a Contingent Relationship Between Tip Size and Service Quality." OpenSIUC, 2013. https://opensiuc.lib.siu.edu/theses/1193.

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The current study investigated the effectiveness of a task clarification meeting and consistent task specific feedback on the completion of customer service tasks by servers at a local sit-down restaurant. The current study also investigated whether customers tip based on social convention (i.e., adjust a tip based on bill percentage according to the quality of customer service received) and whether customer service quality ratings were related to task completion and tip percentage. A list of tasks that should be completed during the course of table-service was developed into a survey throug
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Andersson, David, and Shilwan Piroti. "Tailing Service Droid." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264482.

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This project aims to build an electric powered robot, that by utilizing infrared light, recognizes a device carried by the user. The robot built in this project utilizes swivel wheel similar to car wheels for steering over the more conventional differential steering/drive. The testing done in this project proved that this method of steering has difficulties with navigating in small spaces and completing tight turns at low speeds. The result also gives reason to believe that a fixed reference distance between the user and the robot might not be optimal for all instances.<br>Detta projekt går ut
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Palm, Claes. "Management Control Systems and Perceived Stress in a Public Service Organization." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180259.

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A popular notion is that an employee that experiences low control together with high demand is more likely to perceive stress. Management control has been intensified in public service organizations after New Public Management reforms, which is presumed to come at the expense of employee control. This study examined how management control systems, as a package and as specific components, are related to perceived stress. 130 subordinates in a Swedish public service organization completed self-report measures. A multiple regression analysis gave support for the hypotheses that work demand is pos
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Davis, Jerome Paul. "The effects of internal marketing on service quality within collegiate recrational sport: A quantitative approach." The Ohio State University, 2005. http://rave.ohiolink.edu/etdc/view?acc_num=osu1117635299.

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Awal, Mohammad abdul. "Efficient cqi feedback resource utilisation for multi-user multi-carrier wireless systems." Thesis, Paris 11, 2011. http://www.theses.fr/2011PA112223/document.

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La technologie OFDMA (Orthogonal frequency division multiple access) a été adoptée par les systèmes de télécommunications de 4ème génération (4G) comme technique de transmission et d'accès multiple pour ses performances supérieures en termes d'efficacité spectrale. Dans ce type de systèmes, l'adaptation dynamique du débit en fonction de la qualité du canal CQI (Channel Quality Indicator) constitue une problématique de recherche d'actualité qui attire l'attention de plusieurs acteurs académiques et industriels. Ce problème d'adaptation dynamique est encore plus complexe à gérer dans des environ
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Babin, Paul D. "Simulation modeling and analysis of adjustable service-rate queueing models that incorporate feedback control." Thesis, Mississippi State University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3737172.

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<p> Research shows that in a system model, when the production rate is adjusted based on the number of items in queue, the nature of the model changes from an open-loop queueing system to a closed-loop feedback control system. Service-rate adjustment can be implemented in a discrete event simulation model, but the effect of this adjustment has not been thoroughly analyzed in the literature. This research considers the design of feedback signals to generate realistic simulation models of production system behavior. A series of simulation experiments is conducted to provide practical guida
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Ajayi, Modupeola Olajumoke. "Developing a conceptual framework for the field failure feedback process from service-to-design." Thesis, Cranfield University, 2009. http://dspace.lib.cranfield.ac.uk/handle/1826/11917.

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This thesis addresses the product field failure feedback process from service-to-design,for the purposes of product enhancement within the heating technology manufacturing industry. The research provides insights into existing problems with processing field failure data as an aid to service, design and quality practitioners in their functional roles to support product performance, quality and reliability improvements. Extant research on field feedback process have examined field feedback as a fragmented process and focused mainly on improving the speed and quality of the information flow withi
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Books on the topic "Service feedback"

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Eric, Phillips-Beaudan, and Canadian Centre for Management Development., eds. Upward feedback in the public service. Canadian Centre for Management Development, 1994.

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Atlidakis, Evangelos. Structure and Feedback in Cloud Service API Fuzzing. [publisher not identified], 2021.

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Cada, Beth. Coaching for service and success: A guide to performance feedback. Southern Ontario Library Service, 2003.

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Bank, World, ed. Closing the feedback loop: Can technology bridge the accountability gap? The World Bank, 2014.

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Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. Berrett-Koehler Publishers, 1996.

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Barlow, Janelle. A complaint is a gift: Using customer feedback as a strategic tool. Berrett-Koehler Publishers, 1996.

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Mark, Wolery, Holcombe Ariane, and Educational Resources Information Center (U.S.), eds. Instructive feedback: Increasing opportunities for learning through the addition of incidental information. Early Childhood Intervention Program, Dept. of Psychiatry, Allegheny-Singer Research Institute, 1991.

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Allen, R. C. S. Steps towards the development of a consumer feedback mechanism in a service for adults with learning difficulties. UMIST, 1993.

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Räsänen, Johanna. Worship reform: Feedback on the service reform carried out in the Evangelical Lutheran Church of Finland in the 1990s. Research Institute of the Evangelical Lutheran Church of Finland, 1999.

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Council, Edinburgh (Scotland) City, NHS Lothian, and Onecity, eds. Onecity and health public meeting, 23 June 2001, Scottish Health Service Centre, Western General Hospital, Edinburgh, 6.30-9.15pm: Report and workshop feedback. [s.n.], 2001.

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Book chapters on the topic "Service feedback"

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Del Gaudio, Daniel, and Pascal Hirmer. "Towards Feedback Loops in Model-Driven IoT Applications." In Service-Oriented Computing. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-87568-8_6.

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Cabrera, Christian, Andrei Palade, Gary White, and Siobhán Clarke. "Services in IoT: A Service Planning Model Based on Consumer Feedback." In Service-Oriented Computing. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-03596-9_21.

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Haug, Markus, Ana Cristina Franco da Silva, and Stefan Wagner. "Towards Immediate Feedback for Security Relevant Code in Development Environments." In Service-Oriented Computing. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-18304-1_4.

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Noor, Talal H., Quan Z. Sheng, Abdullah Alfazi, Jeriel Law, and Anne H. H. Ngu. "Identifying Fake Feedback for Effective Trust Management in Cloud Environments." In Service-Oriented Computing. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-37804-1_6.

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Kawabata, Kuniaki, Tatsuya Ishikawa, Teruo Fujii, Takashi Noguchi, Hajime Asama, and Isao Endo. "Teleoperation of Autonomous Mobile Robot under Limited Feedback Information." In Field and Service Robotics. Springer London, 1998. http://dx.doi.org/10.1007/978-1-4471-1273-0_24.

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Alyamani, Hasan J., Annika Hinze, Stephen Smith, and Manolya Kavakli. "Preference Feedback for Driving in an Unfamiliar Traffic Regulation." In Service Research and Innovation. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-32242-7_4.

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Aonuma, Takuro, Shinya Kumagai, Minoru Sasaki, Motoki Tabata, and Kazuhiro Hane. "Piezoresistive Rotation Angle Sensor in Micromirror for Feedback Control." In Service Robotics and Mechatronics. Springer London, 2010. http://dx.doi.org/10.1007/978-1-84882-694-6_52.

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Romero, Daniel, Romain Rouvoy, Lionel Seinturier, and Pierre Carton. "Service Discovery in Ubiquitous Feedback Control Loops." In Distributed Applications and Interoperable Systems. Springer Berlin Heidelberg, 2010. http://dx.doi.org/10.1007/978-3-642-13645-0_9.

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Avdonina, Nina, and Michele Russo. "VR Feedback System for Product Design Service." In Digital Innovations in Architecture, Engineering and Construction. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-62963-1_57.

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Ryynänen, Tapani, Iris Karvonen, Heidi Korhonen, and Kim Jansson. "Supporting Product-Service Development Through Customer Feedback." In Collaboration in a Data-Rich World. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-65151-4_13.

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Conference papers on the topic "Service feedback"

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Seenivasan, M., R. Ramesh, and R. Dhanabhakkiyam. "Queueing System with Single Vacation and Single Service with Feedback." In 2025 International Conference on Advances in Modern Age Technologies for Health and Engineering Science (AMATHE). IEEE, 2025. https://doi.org/10.1109/amathe65477.2025.11081193.

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Ekawaty, Anita, Efa Ayu Nabila, Sheila Aulia Anjani, Untung Rahardja, and Selamat Zebua. "Utilizing Sentiment Analysis to Enhance Customer Feedback Systems in Banking." In 2024 12th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2024. https://doi.org/10.1109/citsm64103.2024.10775629.

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Kim, Hwa-Jong, Kyoung-Hyoun Lee, and Jie Zhang. "In-service Feedback QoE Framework." In 2010 Third International Conference on Communication Theory, Reliability, and Quality of Service. IEEE, 2010. http://dx.doi.org/10.1109/ctrq.2010.30.

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Jafar Naqvi, Syed, Hafedh Al-Shihi, and Saqib Ali. "Mobile Services in Oman: A Feedback on SMS-Parking Service." In InSITE 2011: Informing Science + IT Education Conference. Informing Science Institute, 2011. http://dx.doi.org/10.28945/1467.

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Dini, Oana, Pascal Lorenz, Abdelhafid Abouaissa, and Hervé Guyennet. "Dynamic Feedback for Service Reputation Updates." In 2010 Sixth International Conference on Autonomic and Autonomous Systems (ICAS). IEEE, 2010. http://dx.doi.org/10.1109/icas.2010.34.

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Richter, Nils, J. Girao, and D. Abbadessa. "Feedback Statistics on Anonymous Service Usage." In IEEE GLOBECOM 2008 - 2008 IEEE Global Telecommunications Conference. IEEE, 2008. http://dx.doi.org/10.1109/glocom.2008.ecp.317.

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Caporuscio, Mauro, Raffaela Mirandola, and Catia Trubiani. "QoS-based Feedback for Service Compositions." In CompArch '15: Federated Events on Component-Based Software Engineering and Software Architecture. ACM, 2015. http://dx.doi.org/10.1145/2737182.2737192.

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Long Wu and Xinping Xia. "Positive feedback traders, the offer price constraint and IPO pricing." In 2009 6th International Conference on Service Systems and Service Management. IEEE, 2009. http://dx.doi.org/10.1109/icsssm.2009.5174944.

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Lodde, Andreas, Antoine Schlechter, Pascal Bauler, Nicolas Biri, and Fernand Feltz. "Feedback Controlled Quality of Service Enforcement for Service Oriented Architectures." In 2010 IEEE International Conference on Services Computing (SCC). IEEE, 2010. http://dx.doi.org/10.1109/scc.2010.31.

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"Experimental Study on the Effect of Feedback Methods on College Students’ English Writing—A Reasonable Combination of Teacher Feedback and Peer Feedback." In 2019 International Conference on Advanced Education, Service and Management. The Academy of Engineering and Education (AEE), 2019. http://dx.doi.org/10.35532/jsss.v3.080.

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Reports on the topic "Service feedback"

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Williams, Celeita, and Laura Fear. Continence NZ Service Users – Research and Service Review. The New Zealand Continence Association trading as Continence NZ, 2023. http://dx.doi.org/10.24135/10292/17022.

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This research was commissioned to deliver a review of the services provided by Continence NZ and make recommendations as to how the organisation can most effectively serve those living with incontinence. To inform these recommendations, the research sought to understand the current situation of continence care in Aotearoa, New Zealand, the experiences of those accessing Continence NZ’s services and the experiences of those seeking care for continence concerns. Continence NZ contracted Sapere to research the current state of continence care, which is documented in the report ‘Continence practic
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Rawlins, D., A. Kulkarni, M. Bokaemper, and K. Chan. Framework for Policy Usage Feedback for Common Open Policy Service with Policy Provisioning (COPS-PR). RFC Editor, 2003. http://dx.doi.org/10.17487/rfc3483.

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Siddiquee, Dr Noore Alam. Recent Trends in Performance Management Systems in the Public Sector in Asia. Asian Productivity Organization, 2024. http://dx.doi.org/10.61145/wtiu1677.

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Public-sector organizations in APO member economies are under pressure to enhance service quality while maintaining accountability, transparency, and productivity. Good governance and new public management have spurred reforms to improve performance, focusing on measurable outcomes at all levels. However, low targets and distorted outcomes can undermine the goals, and so 360-degree feedback systems are crucial for good governance, resource efficiency, and better public services, despite their operational challenges. The report highlights trends, challenges, and the need for continuous adaptati
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House, Julian, Nicola Lacetera, Mario Macis, and Nina Mazar. Nudging the Nudger: A Field Experiment on the Effect of Performance Feedback to Service Agents on Increasing Organ Donor Registrations. National Bureau of Economic Research, 2022. http://dx.doi.org/10.3386/w30547.

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Cole, Amanda L., and Dawn Reid. The Living Room Peer Support Training: Leading the Way in Unlocking Mental Health Benefits for University Students in Peer-led Service Models in Higher Education. Journal of the Australian and New Zealand Student Services Association, 2024. http://dx.doi.org/10.30688/janzssa.2024-2-01.

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This paper presents the development and execution of a specialised university training program designed to support Peer Support Advisors (PSAs) within The Living Room: a low-barrier peer-led mental health service. The primary objective was to investigate the training program's impact on the knowledge and attitudes of PSAs. Two questionnaires were administered: a pre-training questionnaire to establish participants' initial attitudes and knowledge levels, and a post-training questionnaire to assess any changes following completion of the program. Additionally, a feedback questionnaire was used
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Chiang, Lisa, Mary-Anne Wallwork, and Lauren D. Terzis. Utilising a Collaborative Approach Between the Counselling and Health Clinics Teams for a Student Intern-led Wellbeing Check-in Service: A Program Evaluation. Journal of the Australian and New Zealand Student Services Association, 2024. http://dx.doi.org/10.30688/janzssa.2024-2-03.

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The demand for mental health support in universities is on the rise and university services are struggling to keep up. Being able to provide appropriate support and counselling services in a timely manner is crucial to support students in engaging with and managing their university studies. The Griffith University Student Health, Counselling and Wellbeing team, in collaboration with Griffith Health Clinics, has implemented a student intern-led, interdisciplinary, cross-departmental, and iterative program to support students’ wellbeing while awaiting formal counselling services. Universities ar
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Duryea, Suzanne, Jaime Millán-Quijano, Judith Morrison, and Yanira Ovideo Gil. Measuring Racial Bias in Employment Services in Colombia. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0012870.

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In this paper, we document de facto, implicit, and explicit racial biases within the public employment service in Colombia. By combining administrative data about job seekers and job openings with direct surveys to job counselors, including a Race Implicit Association Test, we compute different types of racial bias. We find that while job counselors do not self-report biased attitudes against Afro-descendant individuals, the majority exhibit high levels of implicit bias, which also correlates strongly with observed lower referral rates of Afro-descendants to job openings. In addition, we rando
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Mitra, Sayan. Continuous Integration and Deployment Infrastructure for Rapid Testing of Autonomous Transportation Systems. Illinois Center for Transportation, 2024. http://dx.doi.org/10.36501/0197-9191/24-017.

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This project has led to the creation of an automated-testing infrastructure for autonomy code. The framework uses Jenkins, AWS Lambda, Docker, Kubernetes, and other open-source technologies. It was utilized and evaluated both for the Generalized Racing Intelligence Competition (GRAIC) and for evaluating student programming assignments for the principles of safe autonomy course (ECE484). This infrastructure has improved our capability to evaluate (autograde) student design assignments, and students can also receive precise feedback on their work as they progress through various design challenge
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Hodder, Rebecca, Luke Wolfenden, Kate O’Brien, Courtney Barnes, Alison Brown, and Fiona Stacey. The effectiveness of obesity prevention approaches targeting children aged 5–12 years delivered in primary schools. The Sax Institute, 2019. http://dx.doi.org/10.57022/lowm3578.

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This Evidence Check was used to inform the program review and refresh of the ‘Live Life Well @ School’ program as part of the NSW Healthy Children Initiative. It aimed to discover the effectiveness of obesity prevention programs for children delivered in primary school settings. It also examined how best to implement them, to maximise the number of children participating and the overall impact of the programs. Eighteen studies were found to address the question of effectiveness, finding evidence for programs focused on nutrition, physical activity or a combination of them (sometimes with addit
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Seybold, Patricia. Building Interactive Feedback into Your Products and Surrounding Services. Patricia Seybold Group, 2006. http://dx.doi.org/10.1571/bp11-16-06cc.

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