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Dissertations / Theses on the topic 'Service industries'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Sheppard, Lorraine. "Service quality in professional health services /." Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.

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Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999.<br>Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).

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2

Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

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3

Müller, Jürgen. "Real option valuation in service industries /." Wiesbaden : Dt. Univ.-Verl. [u.a.], 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008939946&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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4

Wong, Regan (Regan A. ). "Patterns of innovation in service industries." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/42376.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2007.<br>Includes bibliographical references (p. 81-83).<br>Over the years, scholars studying technology-based innovation have uncovered patterns of success and failure. Many of the lessons learned from these observations can serve as powerful guidelines for leaders of industry as they guide their firms into new markets or help defend against emerging challengers. Most of the studies to date, however, have been based on research in manufactured product industries, while relatively little has been done t

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5

Gorst, Jonathan Keith. "Modelling customer satisfaction in service industries." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19707/.

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This research considers a Customer Satisfaction Index approach and its relative benefits to the UK community. It is focussed on the service industries in both the public and private sectors. It looks at, and develops the measuring and modelling processes involved and employs a Structural Equation Modelling (SEM) methodology. The research critiques two of the leading methodologies currently available (Maximum Likelihood and Fixed Point Estimation) before selecting one from which to model the whole process. Throughout the research, three different structural models are considered. These vary in

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6

Chang, Cissie. "Assessing Hong Kong's marketing of service exports /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19909251.

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7

Hogg, Gillian. "Service quality in business advisory services : the case of the public relations industry in Scotland." Thesis, University of Stirling, 1996. http://hdl.handle.net/1893/2583.

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The thesis concerns quality of service in the context of business advisory services. The economic rationale for improving any quality standard is based on the theory that by creating customer satisfaction and a perception of service quality, an organisation can retain its existing customers and attract new business, thus improving market share. This argument is based on the assumption that by improving the quality of the service delivered to customers, product offerings can be differentiated in such a way as to improve customer value. This is a customer defined approach to quality and assumes

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8

Yi, Hong. "Service linkages and intra-urban location of producer services : a case study of Guangzhou." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B35780216.

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9

Cheung, Yu-wing Alex. "Current and future trends of quality management in Hong Kong's service sector /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19877547.

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10

Oldenski, Lindsay. "Nonroutine tasks in international trade." Diss., [La Jolla] : University of California, San Diego, 2009. http://wwwlib.umi.com/cr/ucsd/fullcit?p3356339.

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Thesis (Ph. D.)--University of California, San Diego, 2009.<br>Title from first page of PDF file (viewed July 9, 2009). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references.

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11

Zhang, Dos Santos Jia Jun (Jessica). "A comparative analysis of service quality dimensions in six service industries." Thesis, University of Bedfordshire, 2000. http://hdl.handle.net/10547/339050.

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This research investigates the impact of service characteristics on the importance of service quality dimensions across a wide range of service industries. In this research, six service industries are selected to represent the characteristics peculiar to services. The different importance weightings of service quality dimensions in these service industries are identified and a 16-dimension service quality approach is developed for the empirical analysis. This research identifies that importance is the most powerful and appropriate measurement to assess service quality in an industry level. Two

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12

Aristidou, Angela. "Theorizing service user transitions through a relational practice perspective : insights from a study in the context of mental health services." Thesis, University of Cambridge, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.708965.

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13

Hristov, Latchezar. "Innovation in Service Industries : Executive Perspectives in Retailing." Thesis, University of Oxford, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.508411.

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14

Yilmaz, Tuba. "Dynamic resource allocation in manufacturing and service industries." Diss., Georgia Institute of Technology, 2012. http://hdl.handle.net/1853/51729.

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In this thesis, we study three applications of dynamic resource allocation: the first two consider dynamic lead-time quotation in make-to-order (MTO) systems with substitutable products and order cancellations, respectively; and the third application is a manpower allocation problem with job-teaming constraints. Matching supply and demand for manufacturing and service industries has been a fundamental focus of operations management literature, which concentrated on optimizing or improving supply-side decisions since demand has generally been assumed to be exogenously determined. However, recen

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15

Tam, Pui-shan Kirstie. "External investments in Hong Kong's service sector : a comparison of four service industries /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21710259.

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16

Tam, Pui-shan Kirstie, and 譚佩珊. "External investments in Hong Kong's service sector: a comparison of four service industries." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B43894185.

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17

Gupta, Kunal. "A contingency approach to service reliability and service customization : their relationship and role in customer evaluations." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=84512.

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The presence as well as the nature of the relationship between customer perceptions of service customization and reliability is investigated in the first of three studies of the dissertation by applying an exploratory analytical approach---"probabilistic scaling analysis." Results suggest the existence of a positive and ordinal relationship between customer perceptions of customization and reliable quality. The second study of the dissertation applies a more confirmatory, 'contingency theory' approach to validate, and further develop the findings of the first study. Results are consiste

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18

Brémond, Céline-Clélia. "Le Service universel dans le devenir des Industries de réseau : Télécommunications, électricité, services postaux." Montpellier 1, 2003. http://www.theses.fr/2003MON10047.

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Le service universel se définit comme : l'accès de tous à des services de base à un tarif abordable, ces services comprennent l'accès à un branchement électrique, aux services de téléphonie vocale et un service postal de base. Dans les deux dernières décennies, les conditions de fourniture du service universel ont été bouleversées. Les autorités de régulation doivent mettre en place de nouveaux modes d'organisation de cette fourniture. Cela passe par la définition et le calcul du coût de cette fourniture d'une part. Par l'étude et la mise en place de nouveaux modes de financement d'autre part.

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19

Yi, Hong, and 易虹. "Service linkages and intra-urban location of producer services: a case study of Guangzhou." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B35780216.

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20

Chan, Ching-ting Janny. "The marketing of pension fund in Hong Kong : services marketing /." [Hong Kong : University of Hong Kong], 1992. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13335856.

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21

Kandampully, Jaya Anand. "Total quality management through continuous improvement in service industries." Thesis, University of Exeter, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.294482.

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22

Hui, Michael King-Man. "Perceived control, crowding and consumer satisfaction in service industries." Thesis, London School of Economics and Political Science (University of London), 1988. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283591.

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23

Akehurst, Gary Paul. "Market structure, behaviour and performance in consumer service industries." Thesis, Southampton Solent University, 1996. http://ssudl.solent.ac.uk/1285/.

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This thesis takes as its underlying theoretical framework the market structure-conduct-performance paradigm of industrial organisation as applied to consumer service industries, notably retail distribution and tourism (including hotels). The addition to knowledge arises from the disciplined application of industrial organisation principles to define, describe, explain and predict real-world behaviour of a selection of service firms and on the basis of observable data, whether government and supra-national policies can improve service market performance if it is found to be failing in clearly d

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24

Anderson, Carol Lynn 1952. "Selling time : emerging trends in the consumer service industries." Thesis, Massachusetts Institute of Technology, 1988. http://hdl.handle.net/1721.1/14563.

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25

Chan, Chun-ying. "A case study of hoe technology is used to create service value /." Hong Kong : University of Hong Kong, 1995. http://sunzi.lib.hku.hk/hkuto/record.jsp?B14724091.

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26

Boe, Tammy A. "Gaining and/or maintaining employee trust within service organizations." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002boet.pdf.

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27

Petriconi, Silvio. "Essays on information and competition in banking and service industries." Doctoral thesis, Universitat Pompeu Fabra, 2014. http://hdl.handle.net/10803/283091.

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This thesis investigates the relation between information and competition in two particular settings. In the first chapter, I ask which screening and lending choices banks make if their loan offers can be observed by uninformed competitors. I show that banks grant excessive credit and underinvest in screening in order to deter borrower poaching; more competition exacerbates this problem. In a dynamic setting, the model reproduces many stylized facts of lending booms. The second chapter (jointly with Doh-Shin Jeon) investigates the incentives behind commercial open source software. We find t

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28

Schnabel, Elaine Barbetta. "Quality in service and industry." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1994. http://www.kutztown.edu/library/services/remote_access.asp.

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29

Yee, Wai Yee. "An empirical study of the service-profit chain." online access from Digital Dissertation Consortium, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3282326.

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30

Bax, Trent Malcolm. "Sex and work in the city Shanghai's service industry and the Chinese Modern Project: an ethnography of Chinese hairdressers and Australian blokes /." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/HKUTO/record/B39558149.

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31

Ting, Tsan-kau Chris. "International market selection in Asia Pacific Region : air conditioning service industry /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B20622867.

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32

Price, Evan. "The antecedents of frontline employee morale in a services marketing context." Thesis, Queensland University of Technology, 2002.

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33

Phornprapha, Sarote. "The preferences of restaurant operative staff concerning leadership style : a study in Thailand." Thesis, University of Surrey, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.308554.

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34

Stetzer, Grant M. "A pilot program of a continuous improvement process through the use of employee involvement in a service industry business." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002stetzerg.pdf.

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35

Adamu, Ayalew. "An Analysis of the Shift of Employment Toward Multi-Sectoral Services Industries in California, 1960-1980." PDXScholar, 1987. https://pdxscholar.library.pdx.edu/open_access_etds/526.

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The structural change in the United States economy represented by the growth of the service sector has received a great deal of discussion and analysis in recent years. The purpose of this study is to identify the factors that have determined the growth of the separate service sectors (namely distributive, personal, social, and business) from 1960 to 1980 in the regional economy of California. The research addresses many issues. First, a general discussion is presented of the structural change in the United States economy toward a growing service sector. An obvious indicator of this change is

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36

Becker, Cherylynn F. "A middle range approach to theory development for service organization." Diss., Virginia Tech, 1992. http://hdl.handle.net/10919/39441.

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This research specifically addresses the issue of construct validity as it applies to past research in the study of services. Existing empirical research efforts examining the services sector have largely produced mixed results and have consistently failed to support a theoretical framework from which a greater understanding of service organizations could be developed. This has been the case in spite of the seemingly correctness and strong theoretical support for existing models. Thus, this study did not undertake an attempt to develop a new model for understanding services, rather, the goal

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37

Stoviak, Julie M. "Development of customer service work instructions centered on obtaining ISO 90001 [sic] certification." Online version, 1998. http://www.uwstout.edu/lib/thesis/1998/1998stoviakj.pdf.

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38

Shulver, Michael John. "Service design : imperatives, processes and communication." Thesis, University of Warwick, 2001. http://wrap.warwick.ac.uk/4180/.

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This research was an investigation into the nature of new service design (NSD) activity. The thesis researched literature on NSD and established limits of its applicability. Also developed was NSD process and content theory outside such limits. The research was a multiple site case study. At the level of case-sites the study used the interpretative approach called "explanation-building; " the development of narratives that explained data using concepts from the literature review. The "crosscase" analysis tested these theoretical concepts and allowed the emergence of new empirical categories, a

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39

Dusek, Gary A. "COMPARATIVE ANALYSIS OF SERVICE ORIENTATION AND SERVICE CLIMATE IN THE UNITED STATES AND RUSSIAN HOTEL INDUSTRIES." NSUWorks, 2014. http://nsuworks.nova.edu/hsbe_etd/28.

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The purpose of this study is to evaluate individual hotel employee perceptions of their service orientation and the support they receive from co-workers and their employer to discover the impact of these perceptions on the employee's feelings of their job satisfaction, commitment to their organization, their intention to leave their organization and intention to leave their industry. A comparative analysis of results from the United States and Russia reveals differences in these relations in the two countries. Analysis using Partial Least Squares Path Modeling for developing a measurement mode

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40

Yang, Fan Fiona. "Understanding the uneven growth of service industries in China state, market and the changing geography of consulting services /." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38856359.

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41

Killen, Catherine P. "Project portfolio management for product innovation in service and manufacturing industries." Australia : Macquarie University, 2008. http://hdl.handle.net/1959.14/44777.

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Thesis (PhD) -- Macquarie University, Macquarie Graduate School of Management, 2008.<br>Bibliography: p. 301-327.<br>Introduction -- Literature review -- Methodology and phase 1 research design -- Phase 1 findings -- Phase 2 research design -- Phase 2 findings -- Conclusions and implications.<br>This research examines the relationship between innovation project portfolio management (IPPM) capabilities and competitive advantage. Innovation projects - or projects for the development of new products - are of escalating importance in an increasingly competitive, globalised and deregulated environm

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42

Choi, Hyeyoon. "The Role of Physical Environments on Customer Engagement in Service Industries." The Ohio State University, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=osu1408586779.

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43

Hashemian, MohammadMahdi. "Essays on the counterintuitive consequences of labor policies in service industries." Thesis, Massachusetts Institute of Technology, 2020. https://hdl.handle.net/1721.1/129091.

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Thesis: Ph. D., Massachusetts Institute of Technology, Sloan School of Management, September, 2020<br>Cataloged from student-submitted PDF version of thesis.<br>Includes bibliographical references.<br>In essays one and two, I examine how unstable schedules affect financial performance. In essay one, using 52 weeks of data from over 1,000 stores and more than 15,000 employees of a specialty retailer, I estimate the effect of unstable schedules on store productivity. I use an instrumental variable approach and a natural experiment to partially address the possible endogeneity of scheduling decis

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44

Iakovaki, Antigoni. "Service supply chain integration in multi-organisation networks : findings from the defence aerospace sector." Thesis, University of Cambridge, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.610686.

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45

Dalakas, Vassilis. "The interaction of cognition and affect in consumption experiences : implications for services marketing /." view abstract or download file of text, 1999. http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.

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Thesis (Ph. D.)--University of Oregon, 1999.<br>Typescript. Includes vita and abstract. Includes bibliographical references (leaves 144-156). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.

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46

Chang, Cissie, and 張思思. "Assessing Hong Kong's marketing of service exports." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31268638.

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47

Galloway, R. Les. "An operations centred model of service quality." Thesis, De Montfort University, 2001. http://hdl.handle.net/2086/4217.

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48

Fung, Chor-hang Calvin. "A retrospective study of strategy implementation : a computer service bureau /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B20666214.

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49

Johnston, Robert. "A model for the development of service agreements in the Information and Communication Technology sector." Thesis, Rhodes University, 2006. http://eprints.ru.ac.za/1343/.

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50

Yang, Fan Fiona, and 楊帆. "Understanding the uneven growth of service industries in China: state, market and the changing geography ofconsulting services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B38856359.

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