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Dissertations / Theses on the topic 'Services and organizations'

Author: Grafiati

Published: 2 June 2025

Last updated: 31 July 2025

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1

Chenot, David. "ORGANIZATIONAL CULTURE AND RETENTION IN PUBLIC CHILD WELFARE SERVICES ORGANIZATIONS." Case Western Reserve University School of Graduate Studies / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=case1169849653.

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2

Huang, Chih-chung David. "The impacts of information technology on organizational effectiveness in human service organizations /." Digital version accessible at:, 1999. http://wwwlib.umi.com/cr/utexas/main.

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3

Alexander-Terry, Jennifer. "Organizational legitimacy of nonprofit service organizations engaged in HIV prevention among women." Diss., Virginia Tech, 1993. http://hdl.handle.net/10919/37896.

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All organizations are concerned with survival and effectiveness, but for third sector and public organizations these issues are acute; they hinge on the organization’s ability to establish and sustain its legitimacy. Legitimacy has been defined as a manifestation of value congruence between an organization’s activities and the social system within which it functions (Dowling and Pfeffer, 1975). This study oxamines the multi-dimensionality of organizational legitirnicy in a comparative case study of nonprofit service organizitions (NSO’s) which provide HIV education and support services for wom

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4

Yip, Hau-yu Hannah. "The participation of nongovernmental organizations in social service : a study of religious drug treatment agencies and their relationship with government /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17508277.

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5

Ma, Wing-yan. "Contract research organizations : performance and evaluation of services /." View the Table of Contents & Abstract, 2006. http://sunzi.lib.hku.hk/hkuto/record/B38030561.

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6

Ma, Wing-yan, and 馬詠恩. "Contract research organizations: performance and evaluation of services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B39724888.

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7

Valero, Jesus N. "Effective Public Service Collaboration: The Role of Leadership and Nonprofit Organizations in Homeless Services." Thesis, University of North Texas, 2016. https://digital.library.unt.edu/ark:/67531/metadc862722/.

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This dissertation investigates factors that facilitate effective collaboration of networks functioning within the context of a federal homeless policy—the HEARTH Act of 2009. While the federal legislation encourages networked collaboration to address the incidence of homelessness, not all networks are effective in achieving their intended purpose. Using a nationwide sample of homeless networks, this research explores the role that nonprofit organizations play in the collaborative process and models the effect of individual leadership, nonprofit-led network, and community nonprofit capacity o

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8

Waema, Timothy Mwololo. "Information systems strategy formation in financial services sector organizations." Thesis, University of Cambridge, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292174.

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9

Sergiadis, Ashley D. R. "Using Websites to Study Library Resources, Services, and Organizations." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu-works/6424.

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Libraries rely on websites to inform patrons of their resources, services, and organizations. Consequently, these websites are a rich source of research data to discover library trends, whether it is determining which databases are most commonly offered or which departments have the most employees. Content from library websites not only allow researchers to explore these types of questions, but they also indicate how libraries communicate information to patrons. Come to this session to learn when and how to conduct a content analysis of library websites. It will begin with an overview of the t

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10

Evans, Jennifer D. (Jennifer Dawn). "Service Delivery in Organizations for the Mentally Retarded." Thesis, University of North Texas, 1993. https://digital.library.unt.edu/ark:/67531/metadc500356/.

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This study analyzes effective service delivery in organizations serving the mentally retarded. Qualitative organizational analyses of three community care facilities were compared to assess effectiveness. Data were gathered by systematic observations, field notes, documents, and employee interviews. Program analysis, the funding system of service delivery, and staff attitudes best indicated effective service. I concluded that effectiveness would improve by focusing on individual consumer needs and further defining service delivery.

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11

Jungman, Milton. "A influência da estrutura e da organização do trabalho na qualidade do atendimento: um estudo de caso em serviços." Universidade de São Paulo, 2000. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-03042006-234023/.

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A forma de operação descentralizada de serviços possui peculariedades próprias de operação. Estas características, especialmente no que se refere à forma de relacionamento entre alguns elementos da organização, como a organização do trabalho, estrutura, tecnologia e estratégia, ainda são poucos discutidas pela literatura. Com relação especificamente à organização de trabalho, a literatura explora bastante a questão da autonomia na industria, principalmente em estudos relacionados a atuação de funcionários de chão de fabrica, porém é carente em estudos relativos a funcionários de nível gerencia

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12

Raines, Jason James. "Problems and strategic solutions for not-for-profit agencies with emphasis on turnaround and expansion /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2005. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2005.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2958. Typescript. Abstract precedes thesis as 1 leaf (iii). Includes bibliographical references (leaves 123-125).

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13

Archer, Charles A. "Leader - Member Exchange and Performance in Nonprofit Human Services Organizations." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/4033.

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Success of nonprofit human services organizations depends upon the ability to cultivate high quality performance among staff members. Employees of such organizations experience lower job satisfaction when managers disregard their opinions or treat them as unimportant. The purpose of this qualitative, exploratory case study was to explore employees' perspectives on the quality of their relationships with their supervisors and impacts of that perception on job performance. The central research questions regarded how employees understood those relationships and their impact on their work success.

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14

Clifton, Ross G. "An action research approach to supporting change management and associated governance strategies in a community services organisation." Thesis, View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/32874.

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An Action Research approach to supporting change management and associated governance strategies in a community services organisation. Following a report on the Civil Society in the New Millennium Project, which was based upon the responses of citizens from forty-seven Commonwealth countries, a Compact Approach involving the state, intermediary organisations and citizens was developed in 1999, as a framework to enhance civil society. A literature review indicated that there was no research in Australia, as well as internationally, that had investigated the efficacy of this formalised agreement

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15

Bedford, Ian Alexander. "Reaching out beyond itself : a framework for understanding the community service involvement of local church congregations." Connect to digital thesis, 2004. http://eprints.unimelb.edu.au/archive/00000499.

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16

Boldin, Felita Nanette Clark Cal. "The growth of private voluntary organizations 1968-2004." Auburn, Ala., 2006. http://repo.lib.auburn.edu/2006%20Fall/Dissertations/BOLDIN_FELITA_24.pdf.

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17

Ruiz-Cepeda, Maria de los Remedios. "The urban-poor challenge : delivering services for the urban poor : government organizations versus non-government organizations (NGOs)." Thesis, Massachusetts Institute of Technology, 1988. http://hdl.handle.net/1721.1/77332.

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18

Clifton, Ross G. "An action research approach to supporting change management and associated governance strategies in a community services organisation." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/32874.

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Thesis (Ph.D.)--University of Western Sydney, 2008.<br>A thesis presented to the University of Western Sydney, College of Arts, School of Social Sciences, in fulfilment of the requirements for the degree of Doctor of Philosophy. Includes bibliographies.

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19

Alhusseini, Lena. "Gateway Battered Women's Services website project /." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/LAlhusseiniPartI2005.pdf.

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20

Heckert, Cristiano Rocha. "Qualidade de serviços nas organizações do terceiro setor." Universidade de São Paulo, 2001. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-15122006-181816/.

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Esta Dissertação discute a qualidade de serviços nas organizações do terceiro setor. Sendo o tema ainda pouco trabalhado pela Engenharia de Produção no Brasil, é realizada uma pesquisa exploratória, utilizando a metodologia de estudo de caso. Através de revisão da literatura e de pesquisa de campo efetuada em organizações selecionadas, são estudados os aspectos organizacionais e administrativos do terceiro setor, verificando as particularidades existentes na aplicação do conceito de qualidade de serviços (expectativas X percepção dos clientes) naquelas instituições. Conclui-se que esta não pod

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21

Stemmer, John K. "The Perception of Effectiveness in Merged Information Services Organizations: Combining Library and Information Technology Services at Liberal Arts Institutions." Ohio : Ohio University, 2007. http://www.ohiolink.edu/etd/view.cgi?ohiou1178203531.

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22

Kalyan, Kosuri Naga Krishna, and B. B. Pavan Kumar Yadav. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2216.

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Globalization and innovation are revolutionizing the higher education forcing to create new market trends.Different nations have their own pattern and framework of education in delivering the educational services.Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The surviva

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23

Pelkey-Landes, Fortana M. "Exploring and advancing female leadership in nonprofit organizations and private corporations." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 2002.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2994. Typescript. Abstract precedes thesis as preliminary leaf. Includes bibliographical references (leaves 68-71).

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24

Maddox, Brian C. "Emerging role of activity center transportation organizations in traffic operations services." Thesis, Georgia Institute of Technology, 2013. http://hdl.handle.net/1853/49038.

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The TMA Traffic Operations Survey was developed, which focused on traffic operations services and transportation system management practices of TMOs. The survey had the following structure: background, membership, services, and follow-up. The survey was emailed to 157 TMOs around the nation and 35 responses were received, a 22.2% response rate. Of the participating organizations only five (17%) organizations provided traffic services including traffic control improvements, signal timing, and collection of traffic data. These findings determined that a minority of organizations are involved

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25

Woo, Lee Kam-ling Kathleen, and 李錦玲. "An exploratory study of partnerships between family services and children and youth services organizations in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B35278481.

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26

Tsolmon, Urelmaa. "The Organizational Analysis of Non-Governmental Development Organizations (NGDOs)." Diss., CLICK HERE for online access, 2004. http://contentdm.lib.byu.edu/ETD/image/etd521.pdf.

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27

McManus, Sylvia. "Using Transformational Leadership to Reduce Employee Turnover in Hospital Organizations." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7940.

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Employee turnovers have been challenging and costly for most organizations. Organization leaders are concerned with employee turnover due to the high cost of training replacements. Grounded in Burns's model of transformational leadership, the purpose of this qualitative multiple case study was to identify strategies hospital managers used to reduce Environmental Services (EVS) employee turnover. The participants consisted of 5 EVS managers with recruiting and hiring responsibilities from the Piedmont Triad and Research Triangle Park of North Carolina who experienced EVS turnover, yet implement

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28

Rees, Alan Norman, and n/a. "Strategic alliance as an entrepreneurial stimulus for learning in mature stage organizations : a case study of financial services organizations entering into cross industry agreement strategic alliances." Swinburne University of Technology, 2005. http://adt.lib.swin.edu.au./public/adt-VSWT20070424.180436.

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Sustained success for an organization is based upon its ability to constantly realign with opportunities that emerge within their markets. Thus, organizations must continually evolve as markets evolve. This thesis examined how mature stage organizations within the financial services industry can adopt entrepreneurial approaches to learn, evolve and improve their competitiveness. Despite the rate of technological change, globalization, and convergence of industries that has occurred in the last decade, there is no clear model to support the adoption of entrepreneurial activities within mature

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29

Alaimo, Salvatore. "Program Evaluation Capacity for Nonprofit Human Services Organizations: An Analysis of Determining Factors." Thesis, Connect to resource online, 2008. http://hdl.handle.net/1805/1700.

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Thesis (Ph.D.)--Indiana University, 2008.<br>Department of Philanthropic Studies, Indiana University-Purdue University Indianapolis (IUPUI). Advisor(s): David A. Reingold, Debra Mesch, David Van Slyke, Patrick Rooney. Includes vita. Includes bibliographical references (leaves 314-330).

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30

Fries, Deborah. "The past, present and future of the third sector." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1987. http://www.kutztown.edu/library/services/remote_access.asp.

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31

Schneider, Gary P. "The emphasis of herpetology or ornithology species on the perceptions of a public service announcement for a nature organization." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2003. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University of Pennsylvania, 2003.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2720. Typescript. Abstract precedes thesis as preliminary leaves iii-iv. Title of videocassette: Wildlands forever PSA. Includes bibliographical references (leaves 112-113).

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32

Nouwens, Johannes Christianus Andreas Richardus. "The outside in questioning the use of electronic information services in organizations /." [Alphen aan den Rijn] : Amsterdam : Kluwer ; Universiteit van Amsterdam [Host], 2004. http://dare.uva.nl/document/76660.

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33

Dur, Remko Cornelis Johannes. "Business reengineering in information intensive organizations /." [S.l. : s.n.], 1992. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=003902369&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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34

Karas, Melissa M. "Recruitment and retention from a to z variables for all organizations to consider /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2005. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2005.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2945. Typescript. Abstract precedes thesis as 1 leaf ( iii ). Includes bibliographical references (leaves 70-72 ).

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35

Dent, Julianne M. "Built to serve : an integrated structure for leading in organizational change." Scholarly Commons, 2001. https://scholarlycommons.pacific.edu/uop_etds/555.

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Changes in the global marketplace have led to an increased emphasis on high quality customer service. Highly committed and satisfied employees are integral to developing a loyal and consistent customer base. Principles of organizational communication and trust, the learning and teaching organization, and the Baldrige assessment are integrated into an organizational structure that is Built to Serve all customers, both internally and externally. The literature review aims to enhance the current literature by connecting the interrelated concepts of organizational change, customer service, learnin

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36

Fakitsas, Miltiadis. "The rise and the fall of terrorist organizations in post-dictatorial Greece : the role and the lessons for the intelligence services /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FFakitsas.pdf.

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Thesis (M.A. in International Security and Civil-Military Relations)--Naval Postgraduate School, June 2003.<br>Thesis advisor(s): Donald Abenheim, Robert Looney. Includes bibliographical references. Also available online.

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37

Juckett, Lisa A. "Implementing Fall Prevention Guidelines in Home- and Community-Based Service Organizations: A Mixed-Methods Study." The Ohio State University, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=osu1574712655118174.

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38

Raymond, Catherine. "Improving Publicly Funded Human Services: Incorporating Capacity Building into the Contracting Relationship between Children’s Services Councils and Nonprofit Organizations." FIU Digital Commons, 2010. http://digitalcommons.fiu.edu/etd/297.

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This qualitative two-site case study examined the capacity building practices that Children’s Services Councils (CSCs), independent units of local government, provide to nonprofit organizations (NPOs) contracted to deliver human services. The contracting literature is replete with recommendations for government to provide capacity building to contracted NPOs, yet there is a dearth of scholarship on this topic. The study’s purpose was to increase the understanding of capacity building provided in a local government contracting setting. Data collection consisted primarily of in-depth interviews

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39

Hvitman, Sandra, and Elin Rylner. "Service Recovery Policy, Empowerment or both? : A study of the interrelation between service recovery policy and empowerment within service organizations." Thesis, Jönköping University, JIBS, Business Administration, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-231.

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<p>Today’s economy is getting more service oriented and we live in a service society. The service sector has experienced a great development, which has implied and implies greater competition. The customers have a wider range of services to choose among and as a service provider, it is all about providing a superior service. However, being a service provider can sometimes imply a hard undertaking. Sometimes the service provider does not accomplish to provide the service perfectly. These situations are more known as service failures. Service recoveries are often used to recover service failures

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40

Yadav, Pavan Kumar, and Kosuri Naga Krishna Kalyan. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1709.

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Globalization and innovation are revolutionizing the higher education forcing to create new market trends. Different nations have their own pattern and framework of education in delivering the educational services. Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The survi

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41

Hansen, Thomas Harold. "Utilization of Ambulatory Services by the Health Maintenance Organization of Florida." Master's thesis, University of Central Florida, 1988. http://digital.library.ucf.edu/cdm/ref/collection/RTD/id/16172.

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University of Central Florida College of Health Thesis<br>The utilization of ambulatory services by the health maintenance oranization of Florida (HMO), independent practice association (IPA) model, was compared to a fee-for-service population. Each randomly selected froup consisted of 250 patients being cared for by the same providers, at the same clinic, during the calendar year 1986. Demographic and clinical data was gathered from the office charts. Frequencies were evaluated by the Statistical Package for the Social Sciences and t-tests were run to substantiate variance at the 0.05 leve

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42

Woo, Lee Kam-ling Kathleen. "An exploratory study of partnerships between family services and children and youth services of non-governmental organizations in Hong Kong /." Click to view the E-thesis via HKUTO, 2004. http://sunzi.lib.hku.hk/hkuto/record/B35278481.

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43

Garrow, Eve Elizabeth. "Receipt of, reliance on, and growth of government revenue among nonprofit human service organizations what organizational factors determine the distribution of government funds? /." Diss., Restricted to subscribing institutions, 2008. http://proquest.umi.com/pqdweb?did=1716387061&sid=21&Fmt=2&clientId=1564&RQT=309&VName=PQD.

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44

Ravichandran, Pravin Karthick, and Santhosh Keerthi Balmuri. "Evaluation of different Cloud Environments and Services related to large scale organizations(Swedish Armed forces)." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20556.

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Cloud Computing (CC) is one of the fast growing computer network technologies and many companies offer their services through cloud network. Cloud Computing has many properties with respect to the existing traditional service provisions like scalability, availability, fault tolerance, capability and so on which are supported by many IT companies like Google, Amazon, Salesforce.com. These IT companies have more chances to adapt their services into a new environment, known as Cloud computing systems. There are many cloud computing services which are being provided by many IT companies.The purpos

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45

Obiero, Lawrence O. "Workplace diversity challenges and options for organizations to meet diversity needs of women and people of color /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2954. Abstract precedes thesis as preliminary leaves [ii-iv]. Typescript. Includes bibliographical references (leaves 78-82).

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46

Mitakides, Katherine W. "Stayin' Alive: A Mixed-Methods Study of the Inconsistent Effects of Leadership Decapitation on Terrorist Organizations." Miami University / OhioLINK, 2017. http://rave.ohiolink.edu/etdc/view?acc_num=miami1512135357060777.

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47

Fyffe, Saunji Desiree. "An Exploration of Resilient Nonprofit Organizations: How Human Services Providers in Virginia Survived and Thrived the Great Recession of 2007-2009." Diss., Virginia Tech, 2014. http://hdl.handle.net/10919/47724.

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Nonprofits are primarily dependent upon external sources for funding and other critical resources; therefore during recessionary periods the nonprofit sector faces a crisis of its own as crucial resources become scarce. The Great Recession of 2007-2009 had widespread adverse impact on the nonprofit sector yet, some nonprofit organizations managed to not only restore their finances and operations to their pre-recession state, but also capitalize on the economic conditions and emerge stronger and more prosperous than before the recession began. Specifically, these organizations embody resiliency

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48

Chow, Wah-tat Kenneth. "A review of the subvention mode of social services in Hong Kong." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23294784.

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49

Al-Amin, Mona. "Organizational Ecology and the Proliferation of Specialty Hospitals." Diss., Temple University Libraries, 2009. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/49933.

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Business Administration<br>Ph.D.<br>This dissertation examines the proliferation of specialty hospitals in the United States. Since the 1990s specialty hospitals increased in number and stirred much controversy, given that most are for-profit and physician-owned. They are examined here according to the Organizational Ecology Theory, a theoretical framework used in many industries to explain the founding of new organizational forms. Given that general hospitals have been the dominant organizational form in the hospital industry, the emergence of specialty hospitals is explained in this disserta

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50

Campbell, William W. III. "A COMPARISON OF QUALITY INDICATORS BETWEEN MEDICARE ACCOUNTABLE CARE ORGANIZATIONS AND HEALTH MAINTENANCE ORGANIZATIONS USING PUBLICLY AVAILABLE DATA." VCU Scholars Compass, 2018. https://scholarscompass.vcu.edu/etd/5284.

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The purpose of this study is to explore differences in quality between Medicare Accountable Care Organizations (ACO) and Health Maintenance Organizations (HMO). Three outcomes measures reported by these plans use different methodologies but possess enough alignment to permit comparison: percent of diabetic patients with last HbA1c > 9.0%, colon cancer screening rate and ER visits per 1,000. These outcomes are the dependent variables (DV). A secondary purpose is to explore differences in quality based on the size of the beneficiary population served, using the same measures. As the Medicare

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