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1

Ureche, Marian. Servicii secrete. Editura Paco, 1993.

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2

Aculina, Mihaluţa, Staver Mihaela, and Topalo Valentina, eds. Serviciile moderne de bibliotecă şi transformarea digitală, masa rotundă (2021 ; Bălţi). Serviciile moderne de bibliotecă şi transformarea digitală : Masa rotundă în cadrul Conferinţei Ştiinţifice cu participare internaţională "Tradiţie şi inovare în cercetarea ştiinţifică", Ediţia a 10-a, 8 octombrie 2021 : Secţiunea Biblioteconomie şi Ştiinţele Informării. [s. n.], 2022.

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3

Dobocan, Florin-Constantin. Studiu privind satisfacţia consumatorilor de servicii religioase oferite de Biserica Ortodoxă Română. Editura Renașterea, 2019.

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4

Kawasaki, Guy. Reguli pentru revoluţionari: Manifestul capitalist pentru crearea şi marketingul unor produse şi servicii noi. Brandbuilders Grup, 2006.

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5

Ungur, Aurel. "Duşman al poporului"?: Ministru adjunct pentru păduri şi vânătoare în guverne comuniste, obiectuvul 667 în dosarul securităţii. Napoca Star, 2014.

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6

Valeriu, Capcelea. Oportunitatea implicării bisericii ortodoxe în oferirea serviciilor sociale. [s. n.], 2018.

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7

Zinaida, Sochircă, and Corghenci Ludmila, eds. Symposia Professorum. Seria Biblioteconomie. Informare. Documentare: 2002: Materialele sesiuni şt. din 26-27 aprilie 2002. Univ. Liberă Intern. din Moldova, 2002.

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8

Coseri, Tatiana, ed. Biblioteca Municipala "B.P. Hasdeu" - suport informational pentru comunitatea chisinauiana: resurse, servicii, programe inovative: Culegere de comunicari de la Conferinta anuala (2 decembrie 2009). Magna Princeps, 2010.

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9

Emmer, Rae. Community service =: Servicio comunitario. PowerKids Press & Buenas Letras, 2003.

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10

Bauby, Pierre. Service public, services publics. La Documentation française, 2011.

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11

Bauby, Pierre. Service public, services publics. La Documentation française, 2011.

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12

Force, United States Departmet of the Air. Food service program management: Services. Secretary of the Air Force, 1995.

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13

Haywood-Farmer, John. Services plus: Effective service management. Morin, 1991.

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14

Jean, Nollet, ed. Services plus: Effective service management. Morin, 1991.

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15

Ahmad-Aziz, Arshi. Social services for black people: Service or lip service? RaceEquality Unit, 1988.

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16

Patriche, D. Noua revoluție agrară și ridicarea bunăstării populației din mediul rural: Studiu monografic privind analiza, diagnoza și previziunea principalelor fenomene ce stau la baza procesului de aprovizionare cu mărfuri și servicii a populației rurale. Editura Academiei Republicii Socialiste România, 1989.

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17

Prasad, Anand R., K. Vijay Gurbani, and John F. Buford. Future Internet Services and Service Architectures. River Publishers, 2022. http://dx.doi.org/10.1201/9781003338239.

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18

Melzer, Ingo. Service-orientierte Architekturen mit Web Services. Spektrum Akademischer Verlag, 2010. http://dx.doi.org/10.1007/978-3-8274-2550-8.

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19

Cooper, Irving M. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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20

Philip, G. Service quality of industrial information services. British Library Research and Innovation Centre, 1996.

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21

United States. Small Business Administration. Office of Business Development, ed. Accounting services for small service firms. U.S. Small Business Administration, Office of Business Development, 1989.

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22

North Yorkshire (England). Business and Community Services. Business and Community Services service plan. North Yorkshire County Council, 2002.

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23

Office, National Audit. National Health Service: Patient transport services. H.M.S.O., 1990.

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24

Office, Great Britain Cabinet, ed. Electronic service delivery of government services. Cabinet Office, 1999.

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25

Great Britain. Parliament. House of Commons. Committee of Public Accounts. National Health Service: Patient transport services. H.M.S.O., 1991.

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26

Schawalder, Michael. Industrielle Services strategisch optimieren: Service Excellence. Springer Vieweg, 2013.

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27

Collier, David A. Service management: The automation of services. Reston Pub. Co., 1985.

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28

Penagos, Gustavo. El servicio público: Ley de servicios domiciliarios-doctrina-jurisprudencia. Ediciones Ciencia y Derechos, 1995.

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29

Werntz, Pamela. Public safety services: Alternative service delivery choices. ICMA, 1999.

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30

Rose, Tim. Modernising service delivery: The integrated services prototype. Corporate Document Services, 1999.

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31

Union, International Telecommunication. Mobile satellite services and radiodetermination satellite service. International Telecommunication Union, 1998.

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32

L, Buteau Brandon, and Shrum Sandy, eds. CMMI for services: Guidelines for superior service. Addison-Wesley, 2010.

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33

Algoma, Cochrane, Manitoulin and Sudbury District Health Council. Integrated service plan for addiction treatment services. Algoma, Cochrane, Manitoulin and Sudbury District Health Council, 2000.

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34

Kettner, Peter M. Purchase of service contracting in human services. Sage Publications, 1987.

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35

Breeding, Marshall. Web services and the service-oriented architecture. ALA TechSource, 2006.

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36

Britain, Great, ed. The National Service Framework for renal services. Department of Health, 2004.

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37

Forrester, Eileen C. CMMI for services: Guidelines for superior service. Addison-Wesley, 2010.

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38

Great Britain. Dept. of Health and Social Security. Services for drug misusers: Health service development. DHSS, 1986.

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39

Perth & Kinross Council. Education & Children's Services. Education & Children's Services service plan 2001-2004. Perth & Kinross Council, 2001.

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40

Council, Algoma-Cochrane-Manitoulin-Sudbury District Health. Integrated service plan for addiction treatment services. Algoma-Cochrane-Manitoulin-Sudbury District Health Council, 2000.

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41

Bean, Vern E. NIST measurement services: NIST pressure calibration service. U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 1994.

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42

New Zealand. Office of the Auditor-General. Watercare Services Limited: Review of service performance. Controller and Auditor-General, 2014.

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43

Ehrlich, Charles D. NIST measurement services: NIST leak calibration service. U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 1992.

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44

Perth & Kinross Council. Education & Children's Services. Education & Children's Services service plan 2002-2004. Perth & Kinross Council, 2002.

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45

Forrester, Eileen C. CMMI for services: Guidelines for superior service. Addison-Wesley, 2009.

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46

VARO INFORM's directory Moldova, 1997: Producatori de marfuri si servicii = manufacturers and services. VARO-INFORM S.R.L, 1997.

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47

Hodos, Raul Felix, and Daniela Micu. Drept comercial. Editura Universitara, 2021. http://dx.doi.org/10.5682/9786062812249.

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Etimologic, notiunea de comert provine din latina, cuvantul commercium fiind o juxtapunere a cuvintelor cum si merx, respectiv „cu marfa”. Economic, in sens restrans, prin comert se intelege interpunerea in circulatia marfurilor. In sens larg, comertul se refera si la productia de marfuri, dar si la servicii. Juridic, notiunea de comert se refera la comertul in sens larg, respectiv, producerea si interpunerea in schimbul de bunuri si/sau servicii. Avand in vedere ca in Codul Civil, expresiile „acte de comert” si „fapte de comert” sunt inlocuite cu „activitati de productie, comert sau prestari
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48

Epistemologia serviciilor de informaţii. MultiMedia Publishing, 2019.

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49

Palade (Zamfirache), Alexandra. Analiza sistemului educational universitar. Editura Universitara, 2021. http://dx.doi.org/10.5682/9786062812508.

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Cartea denumita generic Analiza sistemului educational universitar este structurata in patru capitole, primele fiind aspecte teoretice ale marketingului educational si a comportamentului consumatorului. In aceasta parte a cartii sunt descrise si definite aspecte definitorii ale marketingului educational, calitatea serviciilor educationale, aspecte definitorii ale comportamentului consumatorului de servicii educationale. Sunt descrise etapele achizitiei de servicii educationale si este definit clientul produselor si serviciilor educationale superioare. Pe scurt sunt prezentate aspecte ale aplic
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50

Preocupări contemporane ale ştiinţelor socio-umane: Materialele Conferinţei Internaţionale, Chişinău, 1-2 oct. 2009. Universitatea Liberă Internaţională din Moldova, Institutul de Formare şi Cercetare Socială, 2010.

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