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Dissertations / Theses on the topic 'Servicii'

Author: Grafiati

Published: 25 July 2024

Last updated: 31 July 2025

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1

Miñope, Pisfil Gian carlo, and Martínez Ana Cynthia Valera. "Percepción de la calidad según las usuarias de los servicios: Control Prenatal y Parto en las clínicas de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/628189.

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La presente investigación tuvo como principal objetivo determinar la percepción de calidad de las usuarias de los servicios Control Prenatal y Parto en clínicas de categorías II y III de Lima Metropolitana y cómo esta información puede ser considerada como valiosa para generar un incremento de la demanda de atenciones en dichos establecimientos de salud. La metodología empleada se ha enmarcado dentro del enfoque cuantitativo porque ha estado conformada por un conjunto de procesos secuenciales que buscan determinar el nivel de percepción de la calidad. Para analizar las dimensiones que constitu

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2

Cairampoma, Arroyo Alberto, and Vega Paul Villegas. "Universal access to potable water. The Peruvian experience." Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/116167.

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The present article aims to review the development of universal access to potable water in Peru, for this, firstly it analyses the regulations applicable to potable water and sanitation, the main actors of the activity and universal access policy. Subsequently, it explains how the access of all users to potable water in urban and rural areas, respectively is planned.<br>En el presente artículo se da cuenta del desarrollo del acceso universal al agua potable en el Perú. Para conseguir ello, previamente, se analiza el régimen jurídico del agua potable y saneamiento, los principales actores de la

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3

Svensson, Benjamin, and Kristian Varnai. "Servicing a Connected Car Service." Thesis, Blekinge Tekniska Högskola, Institutionen för datalogi och datorsystemteknik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2453.

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Increased wireless connectivity to vehicles invites both existing and new digital methods of attack, requiring the high prioritisation of security throughout the development of not just the vehicle, but also the services provided for it. This report examines such a connected car service used by thousands of customers every day and evaluates it from a security standpoint. The methods used for this evaluation include both direct testing of vulnerabilities, as well as the examination of design choices made which more broadly affect the system as a whole. With the results are included suggestions

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Bhatti, Atif, and Imran Aslam Choudhary. "Service Discovery for Future Mobile Services." Thesis, Norwegian University of Science and Technology, Department of Telematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-10900.

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The pervasive computing environment for heterogeneous network is on a continuous rise. The ability to interact and control network devices with different functionalities within office and home environment could be very beneficial to a lot of users. The service discovery in computers and mobile devices enabled them to interact with one another through wireless and heterogeneous wired networks. Services advertise their existence in a dynamic way and devices are designed with this capability to discover these services and its properties automatically. These devices are though based on different t

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5

Sheppard, Lorraine. "Service quality in professional health services /." Title page, contents and abstract only, 1998. http://web4.library.adelaide.edu.au/theses/09PH/09phs5495.pdf.

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Thesis (Ph. D.)--University of Adelaide, Graduate School of Management, 1999.<br>Includes one computer disk in Work 6 format. System requirements for accompanying computer disk: Mackintosh or IBM-compatible computer. Other requirments: Microsoft Word 6 or compatible Word Processor. Includes bibliographical references (leaves 241-270).

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6

Sikorska, Małgorzata, György Kocziszky, and P. G. Pererva. "Compliance service at guest services enterprises." Thesis, Полтавський університет економіки і торгівлі, 2017. http://repository.kpi.kharkov.ua/handle/KhPI-Press/33437.

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The modern enterprise is obliged to carry out a legitimate and civilized business, therefore management, understanding the importance and necessity of compliance units, provides them with sufficient manpower and adequate rights to receive information and documents. In practice, the need for compliance control is determined by corporate strategy.

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7

Tang, Chen. "Forecasting Service Metrics for Network Services." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-284505.

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As the size and complexity of the internet increased dramatically in recent years,the burden of network service management also became heavier. The need foran intelligent way for data analysis and forecasting becomes urgent. The wideimplementation of machine learning and data analysis methods provides a newway to analyze large amounts of data.In this project, I study and evaluate data forecasting methods using machinelearning techniques and time series analysis methods on data collected fromthe KTH testbed. Comparing different methods with respect to accuracy andcomputing overhead I propose th

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8

Pérez-Barrera, Denisse, and Melisa-Victoria Solf-Chalco. "Estudio de prefactibilidad para la instalación de un servicio delivery de comida orgánica que utiliza tecnologías limpias." Bachelor's thesis, Universidad de Lima, 2016. http://repositorio.ulima.edu.pe/handle/ulima/4267.

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El presente estudio de pre factibilidad para la instalación de un servicio delivery de comida orgánica que utiliza tecnologías limpias tiene como objetivo encontrar y definir adecuadamente las metodologías operativas y de mercado que permitan determinar el diseño y modo de instalación de dicho servicio.<br>The present pre-feasibility study for the installation of an organic food delivery service that uses clean technology aims to identify and properly define the operational and market methodologies to determine the design and mode of installation of the service.<br>Trabajo de investigación

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9

Gooneratne, Nalaka Dilshan, and s3034554@student rmit edu au. "Discovery and Validation for Composite Services on the Semantic Web." RMIT University. Computer Science and Information Technology, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091019.155524.

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Current technology for locating and validating composite services are not sufficient due to the following reasons. Current frameworks do not have the capacity to create complete service descriptions since they do not model all the functional aspects together (i.e. the purpose of a service, state transitions, data transformations). Those that deal with behavioural descriptions are unable to model the ordering constraints between concurrent interactions completely since they do not consider the time taken by interactions. Furthermore, there is no mechanism to assess the correctness of a

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10

Wu, Chen. "Service distribution and service discovery through a public web services platform." Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/387.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when busine

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Wu, Chen. "Service distribution and service discovery through a public web services platform." Curtin University of Technology, Digital Ecosystems and Business Intelligence Institute, 2008. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=17919.

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Service-Oriented Architecture (SOA) represents an emerging architectural approach that is able to tackle challenges in the contemporary service-based economy, in which the global market revenues are shifting from the manufacture of traditional off-the-shelf products to the provision of diversified services that suffice for customers’ needs. In such a service-based economy, one can envisage an entirely “service-oriented” world, where a massive number of distributed services with different natures and capabilities are provided by various professionals around the world. Problems arise when busine

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12

van, Ree H. J. "Service quality indicators for business support services." Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19902/.

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Quality is critical to corporate success as it plays a vital role in improving organisational productivity. It can be defined as ‘the totality of inherent characteristics of a product or service that bear on its ability to increase the demand for that product or service at a fixed price’ and can best be measured by capturing customer perceptions of the performance of those characteristics. Customising the SERVPERF methodology to measure service quality in a business-to-business context and subsequently testing it on both customers and suppliers of cleaning, catering and security services, the

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Aspilcueta, Carnero Luis G., Pinto Katherine Fernández, and Aranibar María del Pilar Ponce. "Diseño, construcción e implementación de una estación de servicios en la ciudad de Arequipa que brinde servicios de lavado, engrase y cambio de aceite." Master's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2013. http://hdl.handle.net/10757/651672.

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La presente tesis presenta el desarrollo de un proyecto para la Corporación Divino Niño; empresa dedica al rubro de brindar el servicio de transporte a empresas Mineras; a favor de la optimización de sus costos de mantenimiento. De igual forma explota la oportunidad de un segmento; sustentando; al máximo el uso del resultado del presente proyecto (Producto). Las fuentes bibliográficas, provienen de diarios de actualidad; donde se muestran los indicadores del Perú y de los sectores contenidos; así como fuentes secundarias de investigación, en el rubro de desarrollo. Este trabajo presenta tre

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Hernández-Mendible, Víctor Rafael. "The reengineering of public service: the universal service of telecommunications." Pontificia Universidad Católica del Perú, 2016. http://repositorio.pucp.edu.pe/index/handle/123456789/116001.

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This paper tries to explain how the regulation of the telecommunications’ activity abandoned the traditional system of State’s public service and evolved to the establishment of a new legal framework that encourages competition among all the economic agents operating in the sector, who must provide all telecommunications services, and, in case that delivery of basic services to all users cannot be done within the framework of the competition, then exceptionally the State as guarantor must impose obligations to ensure the user’s satisfaction in their communication needs.<br>El presente trabajo

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15

Abu, Bakar Siti Zakiah. "SERVICE RECOVERY IN E-SERVICES: SERVICE RECOVERY PROCESS, PERCEIVED JUSTICE AND SATISFACTION." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1328.

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The Internet has changed the platform for how services are delivered. In the absence of one-to-one personal interactions between a service provider and a customer, failures unique to e-service are bound to occur. E-service failures are likely to result in unsatisfied customers. Therefore, a recovery system is important to tilt the balance of satisfaction/dissatisfaction to a more favorable condition. An e-service recovery process is an important operational process to affect this change. It is in a sense, a second chance to gain/retain loyal customers by rectifying e-service failures. Equity T

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Taylor, Teresa Brooks, and Jamie Branam Kridler. "Reflections on the Impact of Service-Learning/Experiential Education for the Field of Human Services." Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/3630.

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This article will address the importance of a holistic approach for human services by exploring the concept of community and utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) will be covered by illustrating how service-learning/experiential education is a great pedagogy for collaborative partnerships between the university, community, students and faculty. Important elements of service learning/experiential education will be reviewed to provide a better understanding of the concepts. Re

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Taylor, Teresa Brooks, and Jamie Branam Kridler. "Reflections on the Impact of Service-Learning/Experiential Education for the Field of Human Services." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/3631.

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The article addresses the importance of a holistic approach to human services by exploring the concept of community through utilizing service-learning/experiential education in human service courses. ACCESS (Achievement, Collaboration, Community, Education, Standards, and Services) illustrates that service learning/experiential education can offer a viable pedagogy for collaborative partnerships between the university, community, students, and faculty. The article reviews important elements of service-learning/experiential education to provide a thorough understanding of the concepts, includin

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18

Mak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Bueno, Rodríguez Pamela Jimena, and Izquierdo Ivi Andrea Vieyra. "Mejora del proceso de atención al cliente en un centro Oncológico utilizando el modelo Lean Service para incrementar la percepción de la calidad del servicio brindado." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/656073.

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En el presente trabajo se expone el marco teórico y el estado de arte del proyecto de investigación sobre la mejora del proceso de atención al cliente en un centro Oncológico utilizando el modelo Lean Service para incrementar la percepción de la calidad del servicio brindado, por ello se ha recogido los conceptos más relevantes y la aplicación del modelo escogido con base a una revisión de literatura e investigaciones más recientes.<br>In the present work the theoretical framework and the state of the art of the research project on the improvement of the customer service process in an Oncology

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20

Segelström, Fabian. "Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services." Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.

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<p>The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large num

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Lévano, Salcedo Solange Lamour. "La calidad como factor del marketing de servicios en relación a la decisión de compra de seguros Oncológicos privados en hombres y mujeres de 25 a 60 años de NSE AB de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/652094.

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En general el tema de investigación sobre la calidad del servicio en relación a la decisión de compra de seguros Oncológicos privados, se desarrollarán los siguientes conceptos: El primero alude al Marketing de servicios, el Segundo a Las 8 p's en donde en específico se hablará de calidad del servicio. El Tercero corresponde a Marketing en salud y el cuarto a marketing Oncológico. Dentro de los autores más importantes se encuentran Hoffman y Bateson; Kotler y Keller; Del Rosario; Caballero-Uribe; Corea, Gómez; Castillejo, Beceiro y Pinillos, todos los textos académicos que nos hace

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Ochoa, Cardich César. "El servicio público en la Constitución peruana de 1993." Pontificia Universidad Católica del Perú, 2014. http://repositorio.pucp.edu.pe/index/handle/123456789/97565.

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El servicio público es uno de los conceptos más controvertidos del derecho administrativo. El presente artículo asume su plena actualidad y vigencia frente a aquellas posiciones que sostenían su ocaso a fines del siglo XX. Se desarrolla el concepto de servicio público en la doctrina y sus recientes mutaciones en el marco del derecho de la competencia —a nivel doctrinario y de la legislación comparada— así como su influencia en nuestro ordenamiento jurídico y en la jurisprudencia del Tribunal Constitucional del Perú.

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Björlin, Lidén Sara. "The Role of Service Guarantees in Managing Services." Doctoral thesis, Karlstads universitet, Institutionen för ekonomi, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-2573.

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Service guarantees have been argued to have many roles in managing services, for instance signal service quality, attract new customers, increase satisfaction and retention, and to differentiate the company from its competitors. Despite a growing interest from service organizations, research on service guarantees has been surprisingly scarce. The aim of this dissertation is to provide a wider understanding of the roles of service guarantees. Data is gathered from actual customers (as opposed to fictitious participants of an experiment) and/or employees regarding service guarantees in three dif

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Alnoor, Ahmadullah. "State as a Service : Towards Stateful Cloud Services." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-93754.

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Cloud ERP or Enterprise Resource Planning (ERP) as a Cloud Service delivers value by reducing initial and long term operating costs since infrastructure, platform and (certain) application management tasks are delegated to a specialist provider. Questions present at intersection of the ERP challenge landscape and the Cloud Computing opportunity horizon include characterization of Cloud friendly ERP modules and adaptation of stateful (on-premises ERP) components to a stateless platform. Contributions of this thesis work include the R.A.I.N. Cloud fitness criteria that encompasses Responsiveness

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Ruf, Lukas [Verfasser]. "Network Services on Service Extensible Routers / Lukas Ruf." Aachen : Shaker, 2006. http://d-nb.info/1170530850/34.

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Mak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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Bell, Louise. "Developing service quality and auditing in health services." Thesis, University of Kent, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.310272.

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Oppong-Odiseng, Amma C. K. "Adolescent health : problems, needs, services and service providers." Thesis, Keele University, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339846.

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Introduction There is a paucity of knowledge regarding adolescent's preferences for care. The health related problems they face have implications for individuals and nations. Objectives To determine the health problems and needs of adolescents, their knowledge, use of, and preferences for health related services and service providers. Study design A descriptive study involving a two-stage probability sample. An interview schedule was designed for data collection. Setting Eight randomly selected main-stream high schools in Stoke-on-Trent, England. Subjects One hundred and eleven males and 142 f

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Ahmed, Zeeshan. "Quality of service in Wimax for multimedia services." Nantes, 2013. http://www.theses.fr/2013NANT2029.

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Le standard IEEE 802. 16 est une importante technologie d’accès haut débit sans fil. Il prend en charge de nombreuses applications avec des besoins de qualité de service (QoS) très différents demandant des mécanismes efficaces et une bonne architecture de QoS. Toutefois, certains détails algorithmiques tels que l’ordonnancement et les mécanismes de contrôle d’admission (CAC) restent libres. Nous proposons un algorithme à deux niveaux (TLSA) pour l’ordonnancement des paquets en voie montante. Au premier niveau, un algorithme d’ordonnancement inter-classe distribue la bande passante entre les di

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Contreras, Mancilla Michael Rickel, Campodonico Ricardo Antonio Figuerola, Michelle Huang, Martinez Andrea Xiomara Nevado, and Seminario Fabricio Fabian Salas. "Modelo de Negocio AGRIFERT Service: Servicios sobre cultivos." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/656833.

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Con la nueva tendencia que se ha intensificado más en este tiempo de pandemia, la agricultura urbana como pasatiempo o autoabastecimiento va a seguir en crecimiento, por lo que se ha encontrado un nicho de mercado muy interesante para el desarrollo de este emprendimiento. El presente trabajo de investigación tiene como finalidad determinar la viabilidad y el mercado de un emprendimiento enfocado a la agricultura urbana específicamente brindar una plataforma web que sirve como un medio de conexión entre las personas que necesiten una fuente información verídica y soluciones de sus problemáticas

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Pakkala, Daniel. "Lightweight distributed service platform for adaptive mobile services /." Espoo [Finland] : VTT Technical Research Centre of Finland, 2004. http://www.vtt.fi/inf/pdf/publications/2004/P519.pdf.

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McElhiney, Patrick R. "Scalable Web Service Development with Amazon Web Services." Thesis, University of New Hampshire, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10931435.

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<p> The objective of this thesis was to explore the topic of scalable web development, and it answered the question, “How do you scale a website to handle more traffic at peak times without wasting resources?” This is important research to any web company that has issues with rising costs as demand for their website increases. It would be wise for every online business to be prepared for more web traffic, before it occurs, without spending the budget of a multi-million user web company in low traffic periods. The last thing you want is an error as your customer base starts to arriv

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Diaz, Ossandón Jordan, and Olivares Nielsen Carrasco. "Servicios integrales para hélices industriales : Fans Service SPA." Tesis, Universidad de Chile, 2018. http://repositorio.uchile.cl/handle/2250/167788.

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PLAN DE NEGOCIOS PARA OPTAR AL GRADO DE MAGÍSTER EN ADMINISTRACIÓN<br>Diaz Ossandón, Jordan, [Parte I], Carrasco Olivares, Nielsen, [Parte II]<br>El siguiente plan de negocio, se basa en el desarrollo de un modelo de negocios para el servicio de calibración de hélices y venta de las mismas. Abordando una extensa gama de empresas de servicio a la minería ubicadas de la primera a la tercera región de Chile. De la venta de hélices axiales como producto, se puede destacar la diversa gama de este repuesto que se utilizan en las distintas marcas y modelos de equipos, ya sean estos equipos móviles,

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Escobar, Vílchez Mario Raúl. "Bimex Servicios Ltda. : Servicio Técnico para los equipos S&C." Tesis, Universidad de Chile, 2017. http://repositorio.uchile.cl/handle/2250/147782.

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TESIS PARA OPTAR AL GRADO DE MAGÍSTER EN ADMINISTRACIÓN (MBA)<br>Autor autoriza el acceso a texto completo de su documento a partir de agosto del 2023.<br>El mercado eléctrico en Chile, es un mercado representado por las empresas generadoras, distribuidoras, transmisoras de electricidad y empresas mineras que tienen sus propios sistemas eléctricos. Estos sistemas son de media y alta tensión (de 1 a 60 y de 60 a 220 kilovoltios respectivamente según la SEC de Chile1). Los proveedores principales de este mercado son empresas o marcas multinacionales que fabrican estos equipos en el exterior. Est

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Taneja, Mukesh. "A service curve approach for quality of service management in integrated services networks /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 1998. http://wwwlib.umi.com/cr/ucsd/fullcit?p9914079.

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Montenegro, Vigo Carmen Jackeline, Ytosu Aldo Kanemoto, and Solís Evelyn Rosario Yackson. "House Workers." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654931.

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Con el crecimiento del e-commerce en el mundo, las personas han optado por solicitar servicios electrónicos con mayor frecuencia, cambiado muchos escenarios al punto de estar presente en las actividades cotidianas de las personas. Esta nueva realidad permite producir nuevos aplicativos móviles, los cuales son cada vez más innovadores y ayudan a los usuarios, quienes obtienen información y servicio en tiempo real. En este contexto, nace el proyecto de negocio House Workers, ante la necesidad de familias que requieren servicios especializados para mantener la comodidad del hogar. Esto será p

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Craddock, Schmidt Alfredo Alberto, and Leiva María de los Angeles Retamal. "Estudio de la relación lealtad-satisfacción en el personal de servicio y clientes del Banco de Chile." Tesis, Universidad de Chile, 2006. http://repositorio.uchile.cl/handle/2250/141530.

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Seminario de título Ingeniero Comercial, Mención Administración<br>El Seminario “Estudio de la Relación Lealtad-Satisfacción en el Personal de Servicio y Clientes del Banco de Chile” de los Alumnos Alfredo Craddock Schmidt y María de los Ángeles Retamal Leiva constituye un aporte al estudio de las relaciones comerciales entre clientes y proveedores de servicios financieros, debido no solo por lo novedoso del análisis de orden recíproco de estas relaciones, sino también por la especificidad y profundidad en la investigación, además del estilo del enfoque utilizado. Dentro del marco del est

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Ibañez, Balmaceda Alonso Alejandro, and Bobadilla Ada Gabriela Mena. "El efecto del uso de estándares en procesos de servicio y de logística en restaurantes." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/648819.

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La presente investigación aborda el efecto del uso de estándares en procesos de servicio y de logística en restaurantes, partiendo de un análisis de las diferentes fuentes académicas disponibles a la fecha. Se trata de una investigación documental. En cuanto a la metodología, se realizó una investigación bibliográfica de artículos científicos, tesis y libros académicos, teniendo en cuenta las publicaciones más recientes, centrándose en el análisis de fuentes publicadas entre el 2015 y 2019. Los principales resultados son, en primer lugar, que los procesos de servicio incluyen toda atención d

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Hess, Ronald L. Jr. "The Effects of Employee-Initiated Peripheral Service Failures on Customers' Satisfactions with the Service Organization." Diss., Virginia Tech, 1999. http://hdl.handle.net/10919/27908.

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This dissertation investigates how satisfaction with a service employee affects customers' overall satisfaction with a service organization following an employee-initiated service failure. Specifically, this research examines how the severity of a peripheral service failure (how the service is delivered), quality of past core service performance (basic benefits of service), and existence of past peripheral service failures impact the extent to which customers' satisfaction with an employee transfers to evaluations of the service organization. Dimensions of attribution theory are explored a

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Konduru, Prathisrihas Reddy. "Performance Analysis of Service in Heterogeneous Operational Environments." Thesis, Blekinge Tekniska Högskola, Institutionen för kommunikationssystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-13385.

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Context. In recent years there is a rapid increase in demand for cloud services, as cloud computing has become a flexible platform for hosting micro services over the Internet.~Micro services are the core elements of service oriented architecture (SOA) that facilitate the deployment of distributed software systems. Objectives. This thesis work aims at developing a typical service architecture to facilitate the deployment of compute and I/O intensive services. The thesis work also aims at evaluating the service times of these services when their respective sub services are deployed in heteroge

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González, Valderrama Fiorella Paola, and Larrea María Belén Pasco. "Calidad de servicio de la empresa Engineering Services JC, Chiclayo 2016-2017." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2018. http://tesis.usat.edu.pe/handle/usat/1337.

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Actualmente el rol de las consultoras en el Perú es más participativo dentro de las empresas; los conocimientos de éstas son más desarrollados, lo que les permite proponer y brindar soluciones objetivas ante los distintos problemas que presentan sus clientes. La empresa engineering services JC, dedicada a la asesoría y consultoría para la industria de los alimentos, asegura la inocuidad y calidad alimentaria de sus clientes. A través de esta investigación se tuvo como objetivo determinar el nivel de la calidad de servicio que brinda a sus clientes. Dicho estudio permitió evaluar el grado de sa

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Tanzer, Steve, and n/a. "Quality service : what is it?, can it improve the delivery of government services?" University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061109.121531.

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Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

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Crawford, Sarah L. "Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.

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Fleming, Rebecca M. "Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.

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Reldin, Pierre, and Peter Sundling. "Explaining SOA Service Granularity : How IT-strategy shapes services." Thesis, Linköping University, Department of Management and Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-8474.

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<p>Today’s competitive business environment forces companies to introduce new product and process innovations at an increasing pace. Almost every aspect of the modern business is supported by information technology systems which, consequently, must evolve at the same pace as the business. A company’s strategic view on IT reflects the strategic importance of IT in the organization, both in terms of the opportunities IT is expected to create and the commitment to IT the business organization is willing to make.</p><p>SOA is an emerging concept which aims to structure IT in a more flexible manner

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Andersson, Robert, and Larry Canady. "Multimedia Messaging Service Front End for Supplementary Messaging Services." Thesis, Uppsala University, Department of Information Technology, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-129460.

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<p>The standardization forum 3GPP has specified a Multimedia Messaging Service (MMS) standard including an MMS Center (MMSC) that allows users to send and receive messages including e.g. text, images, audio and video. The 3GPP forum has however not standardized any MMSC provided supplementary services in relation to MMS.</p><p>The goal of the thesis is to create a Front End (FE) prototype which is capable of supporting a given set of MMSC supplementary messaging services for MMS and to develop and test an MMSC. The set of supplementary messaging services to be supported are auto-reply to an MM

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Lundin, Andreas, and Noelia Ollvid. "Shared Service Center : en fallstudie av TeliaSoneras Financial Services." Thesis, Uppsala University, Department of Business Studies, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9009.

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<p>Denna uppsats beskriver fenomenet shared services, varför företag satsar på shared service centers (SSC) och hur de går tillväga när de designar dem. Studien har genomförts med hjälp av en litteraturöversikt och en fallstudie av TeliaSoneras nu pågående implementering av ett shared service center, FSS. Fallstudien består av fyra intervjuer och en genomgång av TeliaSoneras egna informationsmaterial och medarbetarenkäter. Litteraturöversikten visar att shared services utlovar väsentliga förbättringar av ekonomifunktionen och besparingar, att det finns en stor tilltro till dessa löften men att

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Yang, Tingzhou. "Traffic performances of assured forwarding service in differentiated services." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0016/MQ58104.pdf.

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Kwok, Ka-yan, and 郭嘉欣. "Quality of service of tram services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B48187744.

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In 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Tran

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