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Journal articles on the topic 'Sri Lankan hotel industry'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Bulankulama, Geethani Kumarihami. "Examining the Dimensionality of Organizational Performance in Sri Lankan Hotel Industry." International Journal for Innovation Education and Research 5, no. 7 (2017): 101–8. http://dx.doi.org/10.31686/ijier.vol5.iss7.770.

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Achieving a competitive advantage threatening manages is the creation and maintenance of organizational characteristics that reward and encourage collective efforts. Despite the importance of attaining organizational performance for competitive advantage in Sri Lankan hotel industry, there has been limited study on examine the dimensionality of organizational performance in Sri Lankan hotel industry. The organizational performance stands out as one of the components that are important to competitive advantage, and a good reason for becoming a great company. This has created a gap in the body o

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Nagendrakumar, N., and R. R. M. T. R. T. Rathnayake2. "Impact of Service Quality on Tourist Satisfaction: A Case of Sri Lankan Hotels." SLIIT Business Review 02, no. 01 (2022): 29–46. http://dx.doi.org/10.54389/yhhy6247.

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The purpose of the study is to investigate the impact of service quality on tourist satisfaction in the hotel industry in Sri Lanka with reference to ABC hotels. In recent years, the hotel industry in Sri Lanka has become highly competitive and challenging. The SERVQUAL model has been applied to detect the quality improvement areas on tourist satisfaction based on five dimensions such as tangibility, reliability, responsiveness, assurance, and empathy. Data were collected from 376 respondents which consisted of 34 five-point Likert scale questions, using a stratified random sampling technique.

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Dasandara, Miyami, Piumi Dissanayake, and Devsayura Jude Fernando. "Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka." Facilities 40, no. 5/6 (2022): 316–32. http://dx.doi.org/10.1108/f-02-2021-0009.

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Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identi

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Udara Willhelm Abeydeera and Karunasena. "Carbon Emissions of Hotels: The Case of the Sri Lankan Hotel Industry." Buildings 9, no. 11 (2019): 227. http://dx.doi.org/10.3390/buildings9110227.

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The need to mitigate climate change has become a major global concern, and greenhouse gas emissions are a major cause of global climate change. Therefore, the need to curb greenhouse gas emissions has been well recognized by global researchers, policymakers and academics. Carbon emissions of hotel operations have seized the attention of global researchers. However, carbon emissions of the hotels in developing countries remain to be a less explored domain. Therefore, carbon emissions of Sri Lankan hotels were explored using a case study approach. Five hotels in the Colombo suburb were explored,

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Weerathunga, P. R., Cheng Xiaofang, W. H. M. S. Samarathunga, and P. M. B. Jayathilake. "The Relative Effect of Growth of Economy, Industry Expansion, and Firm-Specific Factors on Corporate Hotel Performance in Sri Lanka." SAGE Open 10, no. 2 (2020): 215824402091463. http://dx.doi.org/10.1177/2158244020914633.

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This study evaluates the relative effects of economic growth, industrial expansion, and firm-specific and contextual factors on corporate hotel performance in Sri Lanka. We use data from a sample of 29 listed hotels for 7 years from 2012 to 2018 and employ panel regression to uncover the relationship that exists between these variables. The findings suggest that the macroeconomic factors alone can account for a small part of the variance in return on assets and return on equity, and yet that these macroeconomic factors are the key drivers of the overall financial performance. Moreover, the sel

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A.M.N.M. Gangananda, W.M.A.H. Bandara, R.A.D.D.N. Ranatunga, P.G.S.S. Pattiyagedara, and G.B. Yashodha. "How Service Quality effects on Guest Satisfaction in Boutique Hotels: With Special Reference to Central Province." Management Journal for Advanced Research 2, no. 5 (2022): 6–12. http://dx.doi.org/10.54741/mjar.2.5.2.

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Following the aftermath of the civil war, the Sri Lankan tourism industry begins to surge and enters its golden era. However, due to the Easter Sunday attack in 2019 and the COVID-19 global pandemic, Sri Lankan tourism is struggling to perform as well as it did previously. When contemplating the hotel sector, particularly with this COVID-19 impact, the boutique hotel category has become one of the world's and Sri Lanka's fastest-growing segments of the hotel industry. They are comparatively small but exclusive properties designed to cater to privileged clients with an exemplary performance at

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Lee, Ki-Hoon, Minwoo Lee, and Nuwan Gunarathne. "Do green awards and certifications matter? Consumers’ perceptions, green behavioral intentions, and economic implications for the hotel industry: A Sri Lankan perspective." Tourism Economics 25, no. 4 (2018): 593–612. http://dx.doi.org/10.1177/1354816618810563.

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This study examines the effects of green or eco-friendly certificates and awards on consumers’ perceived value within the hotel industry, and the roles of consumers’ perceived value in predicting satisfaction, intention to revisit, and intention to pay a green premium. The results of partial least squares structural equation modeling analysis from a sample of 250 guests in Sri Lankan hotels showed that our unified model includes a satisfactory level of prediction power to test the hypothesized relationships. Green certificates and green awards positively affect consumers’ perceived value withi

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Bandara, Chamali, D. M. P. P. Dissanayake, Gayani Karunasena, and Nadun Madhusanka. "Mitigation of challenges in sustaining green certification in the Sri Lankan hotel sector." Built Environment Project and Asset Management 8, no. 5 (2018): 515–27. http://dx.doi.org/10.1108/bepam-10-2017-0102.

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Purpose The successful continuation of green certification in the Sri Lankan hotel sector is vital for tourism industry as well as the economy of the country as it balances the economic interests with social and environmental responsibilities. However, it has become an issue in the Sri Lankan hospitality and tourism industry to sustain green certification due to many challenges. The prevailing situation highlights the need of exploring long-term strategies to mitigate challenges in sustaining green certification which has not been researched to date. Thus, the purpose of this paper is to propo

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Kannangara, P. D. C. T., M. M. Shamil, and H. A. K. N. S. Surangi. "Transforming Sri Lankan Hotels: A Pilot Study on the Journey Towards Environmental Sustainability and Change Management." Journal of Multidisciplinary & Translational Research 8, no. 2 (2023): 128–51. http://dx.doi.org/10.4038/jmtr.v8i2.15.

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This article examines the implementation of Environmental Sustainability (ES) strategies in the Sri Lankan hotel industry, with a focus on the role of change champions. The study adapts a social constructionist approach and utilizes in-depth interviews and observations as research tools. Drawing on organizational change management theories, stakeholder theory, and the resource-based view, the research explores the purpose, constraints, change management, and contribution aspects of implementing environmental sustainability strategies in the hotel industry. The findings reveal the significance

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Weerathunga, PR, Cheng Xiaofang, WHMS Samarathunga, and KMMCB Kulathunga. "APPLICATION OF ENTROPY BASED TOPSIS IN ANALYSIS OF SUSTAINABILITY PERFORMANCE OF SRI LANKA HOTELS." Journal on Innovation and Sustainability RISUS 11, no. 3 (2020): 100–108. http://dx.doi.org/10.23925/2179-3565.2020v11i3p100-108.

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Sustainability is the limelight of many industries, especially in developing countries. In the hospitality industry, in particular, sustainability plays a pivotal role since it contributes immensely to the economy of a country. However, the hospitality industry is increasingly facing various challenges due to the uncertainty and instability in the business environment. Thus, the central focus of this study is to evaluate the sustainability performance of Sri Lankan hotels industry. For this purpose, 25 hotels were selected from the hotels listed in the Colombo Stock Exchange (CSE). In order to

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Kannangara, Chandana, M. M. M. Shamil, and H. A. K. N. S. Surangi. "The Power of Change Champions: Influencing Environmental Sustainability Strategies in Sri Lankan Hotels." Sri Lanka Journal of Marketing 9, no. 3 (2024): 1–46. http://dx.doi.org/10.4038/sljmuok.v9i3.151.

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This study investigates the role of change champions in the implementation of environmental sustainability strategies within the Sri Lankan hotel industry.This study embraced a social constructionist perspective, utilizing comprehensive interviews and observational techniques to investigate the role of change champions in the Sri Lankan hotel sector. Grounded in theories from the fields of organizational change, stakeholder theory, and the resource-based view, we employed a qualitative multiple-case study methodology. This allowed us to collect data from multiple organizational levels within h

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Marasingha, M. I. S., H. W. N. Madhusanka, and K. A. D. M. Natasha. "Exploring kitchen accidents and safety strategies in Sri Lanka’s 3-star hotels." FARU Journal 11, no. 1 (2024): 57–65. http://dx.doi.org/10.4038/faruj.v11i1.314.

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Kitchen accidents pose a critical risk within the hotel industry, especially in high-star-rated establishments. Strategic health and safety management is crucial to improving hotel employees’ health and safety. This study uniquely focused on identifying common kitchen accidents and their causes through literature and barriers to enhancing kitchen safety among staff and strategic approaches to minimise risks in Sri Lanka’s 3-star hotels through 10 semi-structured interviews with managerial-level personnel. This study area is underexplored in previous literature. Findings revealed persistent kit

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Bulankulama, S. W. G. K., Ali Khatibi, and T. S. D. M. Shokri. "Effect of Utilization of social media for competitive Advantage in Sri Lankan Hotel industry." International Journal for Innovation Education and Research 2, no. 12 (2014): 127–32. http://dx.doi.org/10.31686/ijier.vol2.iss12.292.

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Competitive advantage occurs when an organization acquires an attribute or combination of attributes that allows it to outperform its competitors. These attributes can access through tangible, non-tangible assess and new technologies such as information technology as a competitive strategy in the business process can provide competitive advantage. Preble, Reichel, and Hoffman (2000) and Pine and Philips (2005) focused on the role of strategic alliances in the hospitality industry competitions. In this cross-sectional analytical study, aim was to test if there is an association between the vari

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Wijesundara, Namal, Ali Khatibi, S. M. Ferdous Azam, and Jacquline Tham. "Effect of motives on sustainability performance of tourist hotels: Mediating role of sustainability adoption." Journal of Sustainable Tourism and Entrepreneurship 6, no. 2 (2025): 125–40. https://doi.org/10.35912/joste.v6i2.2412.

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Purpose: This study examines how sustainability adoption mediates the relationship between sustainability motives and performance of tourist hotels in Sri Lanka. Research Methodology: To check the proposed hypotheses of this quantitative investigation, a Structural Equation Model was utilized as an analytical technique using 207 datasets from registered tourist hotels in Sri Lanka. The questionnaire survey technique was used to collect the data. Results: The structural model analysis revealed that while managerial motivations significantly enhance sustainability performance when mediated by co

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Iddawala, Janith, Binuri Mehara Welengoda, and Banudee Thisali Rathnayaka. "Sustainability practices in the Hospitality Industry: Evidence from Chain Hotels in Kandy." International Conference on Tourism Research 7, no. 1 (2024): 130–39. http://dx.doi.org/10.34190/ictr.7.1.2038.

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The tourism and hospitality industry has typically been at the forefront of integrating sustainability practices in its overall operations globally. Nonetheless, there has been a continued paucity in the tourism and hospitality academia, with limited research being conducted on adopting sustainable practices and their impacts on developing tourism destinations. Therefore, this research primarily focuses on exploring the current context of sustainability practice adoption and its implications from the perspective of a developing tourism destination through a case study research based in Kandy,

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Dr., S.W.G.K. Bulankulama. "Human Skill: An Emerging Dimension of Social Media and Competitive Advantage in Sri Lankan Hotel industry." American Based Research Journal 2, no. 10 (2013): 16–20. https://doi.org/10.5281/zenodo.3412381.

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<em>Having good human skills gives the ability to get the best out of their people. The employees’ IT skill is increasingly common utilization of social media in hotel industry. Utilizing the social media as a marketing strategy, hoteliers can ensure their advantage in competitive market. As such, the purpose of this paper is to study the relationship between human skill and social media and also the relationship between human skill and competitive advantage. The primary data for this research were collected through survey questionnaire. The questionnaire is designed using structured que

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Kangara, K. M. M. N. K., and B. A. N. Eranda. "Adoption of Organizational Changes toward Experiential Marketing Strategies: A Study Based on High-End Hotels in Central Province, Sri Lanka." International Journal of Contemporary Business Research 3, no. 2 (2025): 54–83. https://doi.org/10.4038/ijcbr.v3i2.14.

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Experiential Marketing is a trend in marketing that involves customers engaging with a brand in a two-way relationship. This research focuses on the implementation of Experiential Marketing practices in the hospitality industry, specifically in Central Province Sri Lanka's high-end hotels. The scarcity of studies on experiential marketing strategies and adoptions highlight the need for this study. The study evaluates the current Experiential Marketing strategies and explores the potential of implementing Experiential Marketing with appropriate internal changes. The research aims to evaluate th

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Jayathissa, Heshan, Shehani Joseph, Thisal Yatawara, and M. G. Tharaka Nayanapriya. "The Impact of Digital Transformation on Small and Medium Enterprises Performance in Sri Lankan Hotel Industry." International Journal of Contemporary Business Research 3, no. 2 (2025): 194–216. https://doi.org/10.4038/ijcbr.v3i2.21.

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The aim of this research is to study how digital transformation effects the performance of small and medium enterprises in the hotel industry in Sri Lanka. This research makes an in-depth evaluation of the business performance effect taken about by digital tools and methods regarding compatibility, cost-effectiveness, trust, and interactivity The approach applied in this study is quantitative, wherein the survey methodology is applied to gather data from 100 SMEs located within the Colombo district. The findings show that compatibility and cost-effectiveness have a high positive influence on S

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Kuruppu, Chalani, and Nadeesha Ketakumbura. "THE IMPACT OF GUESTS’ ATTITUDE AND SUBJECTIVE NORM ON WILLINGNESS TO PAY A PREMIUM FOR RENEWABLE ENERGY PRACTICES IN SRI LANKAN HOTEL INDUSTRY: AN APPLICATION OF THEORY OF REASONED ACTION (TRA)." Management of Sustainable Development 11, no. 2 (2019): 15–20. http://dx.doi.org/10.54989/msd-2019-0002.

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This paper examines the guests’ willingness to pay a premium for renewable energy practices in Sri Lankan hotel industry in a context where the renewable energy considered as an alternative source of energy that has a growing consumer demand. The aim of this research is to investigate the impact of guests’ attitude and subjective norm on their willingness to pay a premium for hotels’ ‘renewable energy practices’ by using the Theory of Reasoned Action. A structured questionnaire served as the main instrument in gathering primary data from 60 respondents. This study found that guests’ attitude a

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Manik Jayasundera, Adhiga. "Development of Health Economy in the Island of Sri Lanka." Health Economics and Management Review 4, no. 1 (2023): 39–46. http://dx.doi.org/10.21272/hem.2023.1-04.

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The Ayurveda universities are producing hundreds of native doctors annually. They can practise in different places and branches. Some of them join the Government Ayurveda hospitals, some practise privately and some are based in hotel and tourism industry. The Ayurveda medication has a long history on the island of Sri Lanka, which can be broadly traced in various sources. According to historical events, the advanced health economy was initially spawned through the introduction of Buddhism since the 6th century before Christ (544 BC). Till then, the locals were medically treating each other wit

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Wijesundara, C. N. R., Ali Khatibi, S. M. Ferdous Azam, and Jacquline Tham. "Extent of Corporate Sustainability Adoption in the Hospitality Industry: A Case Study of Tourist Hotels in Sri Lanka." International Journal of Research and Innovation in Social Science VIII, no. IX (2024): 79–92. http://dx.doi.org/10.47772/ijriss.2024.809007.

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The hospitality industry, particularly in emerging tourism destinations, faces increasing pressure to adopt sustainable practices that align with global environmental and social standards. This study investigate the existing level of corporate sustainability adoption by tourist hotels in Sri Lanka. Through a case study approach, the research investigates the extent to which these hotels have integrated sustainable practices into their operations, including economic, socio-cultural and environmental practices. Quantitative method was employed as the research method and questionnaire survey meth

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C.P.U Jayawardena, T.I.S Senaweera, G.S Weeratunga, K.A.P.M Perera, D. I. De Silva, and S. Vidhanaarachchi. "Development of an Online Hotel Reservation System in Sri Lanka using Cutting-Edge Technologies." International Journal of Engineering and Management Research 12, no. 5 (2022): 209–17. http://dx.doi.org/10.31033/ijemr.12.5.26.

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The hotel management system is an important aspect of contemporary hotel life since it assures the hotel's correct operation, making it efficient and enabling the opportunity to reserve a room online. It contains information on the rooms and the hotel as a whole for the staff and administration. This technology eliminates the majority of the paperwork, making it a must-have tool for any modern hotel. The present reservation system is analyzed and improved. The purpose of this paper is to offer a thorough examination of the system. Make an effort to enhance the existing condition in the hotel m

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Umasuthan, Hamsanandini, and Oun-Joung Park. "The challenges faced by hotel service industry in Sri Lanka." International Journal of Tourism Sciences 18, no. 2 (2018): 77–88. http://dx.doi.org/10.1080/15980634.2018.1471879.

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Udeshika, P. D. S. "Training That Sticks: Rethinking Kirkpatrick for Hotels." Journal of Human Resource Management Perspectives 9, no. 2 (2024): 17–33. https://doi.org/10.4038/jhrmp.v9i2.10.

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The study aims to understand the adaptability of the Kirkpatrick model in assessing the effectiveness of learning and development programs in the context of Sri Lankan Hospitality industry. The study particularly investigates the extent to which the four levels of the Kirkpatrick model – 1. Reaction, 2. Learning, 3. Behavior, and 4. Results – are used in hotel industry learning and development programs and examine it’s applicability in this context. This conceptual paper is developed based on a theoretical review of prevailing literature on learning and development evaluation models, primarily

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Dangalla, D. K. T., C. Prabuddha, and T. W. G. M. R. Amarasinghe. "Enhancing Employee Performance in Sri Lanka's Hospitality Industry: The Roles of Organizational Culture, Autonomy, and Counselling." Kelaniya Journal of Human Resource Management 19, no. 2 (2025): 1–22. https://doi.org/10.4038/kjhrm.v19i2.155.

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The hospitality industry in Sri Lanka is a vital contributor to the economy but faces challenges like high staff turnover, skill gaps, and employee dissatisfaction. This study examines the impact of organizational culture, job autonomy, and counselling on employee performance, focusing on the mediating roles of motivation and organizational commitment. Using a survey of 350 operational-level employees in Colombo city hotels, the research employs quantitative methods, including regression analysis. Findings reveal that job autonomy and counselling significantly enhance employee performance, whi

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P.K.U Perera, H.L.N Wasantha, P.L.K Lakshan, and W.M.A.H Bandara. "Barriers to Female Participation in Sri Lanka's Hotel Industry: A Qualitative Exploration of Cultural, Social, and Organizational Challenges." International Journal on Recent Trends in Business and Tourism 08, no. 04 (2024): 12–23. https://doi.org/10.31674/ijrtbt.2024.v08i04.002.

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The under-representation of women in Sri Lanka's hotel industry is a significant issue, reflecting broader global challenges related to gender diversity in the workforce. This study aims to identify and understand the barriers that prevent women from entering and advancing in the hotel industry, gather insights from various stakeholders, and examine the differences in experiences and challenges faced by women in large-scale versus medium-scale hotel establishments. A qualitative research design was employed, with data collected through 50 in-depth interviews with female and male employees, ind

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Shamil, MMM, and SMAK Samarakoon. "Human Resource Management Practices in the Hotel Industry in Sri Lanka." Kelaniya Journal of Management 2, no. 2 (2014): 88. http://dx.doi.org/10.4038/kjm.v2i2.6552.

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Herarh, Rohana Bandara, Jacquline Tham, Ali Khatibi, and S. M. Ferdous Azam. "Sustainable Harmony: A Holistic Examination of Consumer Preferences and Influencing Factors in Sri Lanka's Tourism Industry." Built-Environment Sri Lanka 14, no. 1 (2024): 21–41. http://dx.doi.org/10.4038/besl.v14i1.7690.

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This research navigates the intricate landscape of Sri Lanka's tourism sector against the backdrop of its rich cultural heritage and captivating landscapes. As global travel trends increasingly pivot towards sustainability, this study investigates the core of Sri Lanka's tourism dynamics, exploring consumer preferences and the diverse factors that shape them. The research employed a structured questionnaire distributed to 209 visitors who chose environmentally certified hotels, offering a comprehensive dataset for analysis. Utilizing a quantitative approach, the study employs descriptive, corr

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Jayasinghe, J. A. S. C., and A. D. S. Lakmali. "Impact of Customer Relationship Management Practices on Revisit Intention of Local Guests in the Sri Lankan Hotel Industry." NSBM Journal of Management 3, no. 1 (2017): 98. http://dx.doi.org/10.4038/nsbmjm.v3i1.42.

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Herath, Rohana Bandara, Jacquline Tham, Ali Khatibi, and S. M. Ferdous Azam. "Implementation of Green and Sustainable Practices by Hotel Managers in the Western Province of Sri Lanka." Journal of Law and Sustainable Development 11, no. 11 (2023): e1753. http://dx.doi.org/10.55908/sdgs.v11i11.1753.

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Purpose: In recent decades, there has been a substantial increase in interest and awareness regarding eco-friendly and sustainable activities. Therefore, this study aimed to investigate and understand the factors influencing the implementation of green and sustainable practices by hotel managers in the Western Province of Sri Lanka focus on the role of experience in the hotel industry, environmental concerns, regulatory requirements, and reporting frequency. Methodology: The study employs a quantitative research method and analysis tools to accomplish its objectives. Results and Conclusions: T

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MAA, GEETHMI. "Importance of Hotel Property Maintenance Management System." International Journal of Innovative Science and Research Technology 7, no. 11 (2022): 1448–52. https://doi.org/10.5281/zenodo.7463489.

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In Sri Lanka, the hotel industry is developing day by day due to local people and tourism. As in the hotel, there are different types of property to manage. Property maintenance management is a very important process when it comes to the hotel industry as it’s all about the proper supply of facilities and services. Without maintaining the property the industry cannot achieve its goals effectively and efficiently. By maintaining the properties of the hotel the relevant organization can increase their profit and they can proceed in their business processes smoothly. Moreover, by developing

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He, Xingyi. "Public Spaces of Hotels in the Objects of Renovation Architecture: Methods of Integrating Production Equipment into Modern Interior Design." Vìsnik Harkìvsʹkoi deržavnoi akademìi dizajnu ì mistectv 2022, no. 1 (2022): 29–38. http://dx.doi.org/10.33625/visnik2022.01.029.

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In the modern hotel business, the process of adapting obsolete buildings and their interior spaces to the needs of the tourism industry is becoming increasingly important. The environment of such facilities provides its visitors not only with a comfortable stay, but also creates a special impression on guests. And not the least role in this process is played by objects and equipment that characterize the past production function of the building and remain in modern, already adapted interiors. The aim of the present study is to establish methods of integration of production equipment, which ser

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Munir, Shahid, Sisira Kumara Naradda Gamage, KD Nihal Hewage, and Ihtisham ul Haq. "Terrorism and Tourism Demand in Terror Affected Island." CARC Research in Social Sciences 1, no. 2 (2022): 38–40. http://dx.doi.org/10.58329/criss.v1i2.11.

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Sri Lanka is an island and is becoming an attractive tourist destination in South Asia. It has famous beaches, mountainous regions, many colonise features, UNESCO world heritage sites, wild life, traditional festivals, and unparalleled climate generate extra topographies to attract more and more international tourists. However, Sri Lanka is badly affected by terrorism. Henceforth, this study examines the impact terrorism on inbound tourism along with other important factors, for instance, FDI and World GDP. Long run estimates are obtained through DOLS after confirmation of cointegration. World

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Bandara WMAH and Dahanayake SNS. "An Empirical Study on Food and Beverage Service Quality and Customer Satisfaction in Star Graded Hotels in Dambulla." International Journal of Engineering and Management Research 10, no. 6 (2020): 1–8. http://dx.doi.org/10.31033/ijemr.10.6.1.

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The hotel industry is one of the integral constituents in the flourishing tourism industry and is extremely competitive. In this competitive arena, service quality has become a crucial success factor in maintaining hotel standards. A strong, sustainable, outstanding service industry requires good service quality standards. However, due to the intangible nature of service products, measuring service quality is substantially challengeable than measuring the quality of physical products. Hence, this study attempts to investigate the impact of food and beverage service quality on customer satisfac

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Saravanabawan, Arumugam. "High -performance work practices and employee attitudes: Evidence from hotel industry in Sri Lanka." Journal of Business Studies 4, no. 2 (2017): 42. http://dx.doi.org/10.4038/jbs.v4i2.19.

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S, Dasinaa, and Delina EJP. "A study on the influence of Bottled Water consumption in the Hotel Industry- Reference to Batticaloa District, Sri Lanka." Scholars Journal of Arts, Humanities and Social Sciences 4, no. 6 (2016): 680–85. http://dx.doi.org/10.21276/sjahss.2016.4.6.10.

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Weerarathna, Ranitha Sachinthana, Nipuni Jayasinghe, Tharuka Ellepola, Nimesh Balasuriya, Eashani Uddeepa, and Umasha Kanumale. "‘Fall to Rise’ : A Quest to Revive Performance of Sri Lanka’s Boutique Hotels in Post-Easter Attack." Journal of Accounting, Business and Management (JABM) 29, no. 1 (2022): 1. http://dx.doi.org/10.31966/jabminternational.v29i1.819.

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This study aims to identify the factors influencing the business performance of boutique hotels in Sri Lanka, in particular, those factors that impact the most post-Easter Sunday attacks. Three major factors were identified based on past literature; these were operators’ experience and strategies, financial structure and marketing strategies. During May to July, 2020, data were collected via a questionnaire to respondents, who are owners of 53 boutique hotels. Snowball sampling was used as the sampling technique. Data were analyzed using SPSS stastical software and multiple regression was used

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Ranasinghe R.A.K.M, Jayawardhana D.M.P.S, Savishka D.K.S, Jayasooriya M.N.N.J, D. I. De Silva, and S. M. D. T. H. Dias. "Digitalization-A Strategic Approach to Promote the Hospitality Industry in Order to Increase Tourism in Sri Lanka with Monetary Gain." International Journal of Engineering and Management Research 12, no. 5 (2022): 172–79. http://dx.doi.org/10.31033/ijemr.12.5.21.

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The purpose of this research was to empower hospitality management and because of that increase tourism attraction. In 2018 direct contribution to GDP was 4.9% It was decrease to 4.3% after the 2019 Easter attack. In 2020 this hugely decreased to 0.8% according to the Tourism Authority of Sri Lanka. Covid 19 impact was affected by that. This study aims at explaining in detail how technology can use to improve the tourism sector. Therefore, the digitalized hotel management system was implemented as a solution for that.

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Habaragamuwa, D. I., and C. D. De Silva. "Factors Affecting the Supplier's Quality of the Perishables Supply Chain; Special Reference to the Hotel Industry in Sri Lanka." CINEC Academic Journal 6, no. 2 (2024): 64–70. http://dx.doi.org/10.4038/caj.v6i2.127.

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Food is the main factor that anyone who measures the quality on a hotel or a restaurant. If there is good quality food, consumer will never forget to revisit that restaurant. If they are unable to maintain the food quality of perishables there can be many issues for hoteliers that directly affect the business. In this context, suppliers' quality, of the perishables supply chain plays vital role in the hospitality industry as it engages with many aspects, procurement, packing, transportation. storage, temperature, and maintenance. However, these challenges affect the final quality of perishable

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A.M.N.M. Gangananda, L.A.P.C. Perera, P.G.S.S. Pattiyagedara, and W.M.A.H. Bandara. "Examining the Effect of Social Media on Online Reputation Management of Hotels Special Reference to down South Area in Sri Lanka during COVID 19 Pandemic." International Journal of Engineering and Management Research 12, no. 1 (2022): 93–100. http://dx.doi.org/10.31033/ijemr.12.1.11.

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Covid 19 has physically halted the world's activities. Almost every industry in the globe has failed, forcing them to choose whether to seize the firm or continue operating. Social media has emerged as a critical role in determining the fate of businesses and sectors. As the most significant force in the new normal, social media has produced a large demand for all sectors functioning throughout the world. Covid 19 has made the globe virtual and permeable, but social media contributes to the world's seamless virtual operation regardless of the field. During covid 19, hotels and tourist business

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Bandara WMAH and Gangananda AMNM. "An Empirical Study on the Venue Attributes on Customer Satisfaction of Wedding Banquets in Sri Lanka." International Journal of Engineering and Management Research 11, no. 1 (2021): 156–60. http://dx.doi.org/10.31033/ijemr.11.1.21.

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The growth of the festival and event tourism sector has been spectacular in recent years and therefore event management has become increasingly popular with it growing and expanding equally as much as event tourism. As a most competitive industry in Sri Lanka, wedding banquet demand has a considerable increment since last few years. Recently, modern couples tend to achieve their most special occasion with a higher effort and they have been deflected for banqueting industry for having a memorable experience. Hence, the objectives of this study are to identify the existing level of venue attribu

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Wijethunga, R. N., J. P. R. C. Ranasinghe, and G. H. V. Harshani. "Impact of Glass Ceiling Effect on Women’s Career Success with the MediatingRole of Women Empowerment: Perspective from Sri Lankan Hospitality Industry." Wayamba Journal of Management 14, no. 1 (2023): 55–66. http://dx.doi.org/10.4038/wjm.v14i1.7595.

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This research explores the gender equality in the hospitality sector with the support of the Glass Ceiling Effect and how it applies to Women's Career Progress. Women's Career Progress. Women's career progress and women's empowerment being the dependent variable and mediator respectively, this study employed five independent variables as the key predictors of glass ceilings. Simple random sampling procedure was applied to select 123 respondents and SPSS and Smart PLS software were used to analyze the data. Research findings revealed that there is no impact of internal job mobility and organiza

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Jayawardhana, A. A. K. K., S. De Silva, and A. M. T. P. Athauda. "Business strategy, market orientation and sales growth in hotel industry of ancient Cities in Sri Lanka." Tropical Agricultural Research 24, no. 3 (2015): 228. http://dx.doi.org/10.4038/tar.v24i3.8008.

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A.M.N.M. Gangananda, W.M.A.H. Bandara, R.A.D.D.N. Ranatunga, and P.G.S.S. Pattiyagedara. "Assessing the Impact of Organizational and Personal Factors on Employee Absenteeism." International Journal of Engineering and Management Research 12, no. 5 (2022): 111–19. http://dx.doi.org/10.31033/ijemr.12.5.14.

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A hotel's economic feasibility and progress depend on the efficient use of all resources, along with human resources (HR). Absenteeism is a critical issue that almost all employers encounter daily. It imposes considerable financial burdens on organizations and has a negative impact on productivity and performance. The majority of research has revealed that absenteeism is a multifaceted construct impacted by numerous factors, both personal and organizational. Although researchers have attempted to identify the factors that contribute or are associated to absenteeism in order to devise suitable

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Kumarapeli, K. G. N., G. D. Samarasinghe, and G. N. Kuruppu. "Customer Relationship Management (CRM) Practices towards Customer Brand Engagement: Evidence from the Hotel Industry in Sri Lanka." Colombo Business Journal: International Journal of Theory and Practice 7, no. 2 (2016): 22. http://dx.doi.org/10.4038/cbj.v7i2.7.

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Hewa, S. N. L. "A Swot Analysis of Hospitality Industry in Galle Fort." Journal of Social Sciences - NISD 2, no. 1 (2024): 105–13. https://doi.org/10.4038/jssnisd.v2i1.7.

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Galle Fort is a most popular place in Sri Lanka and world heritage site. The Galle Fort, is the first fort built by the Portuguese. As well as, Galle Fort has high-level tourism and hospitality industry. The main objective of this study was to identify the challenges of service providers in the hospitality sector in Galle Fort. This research was basically, quantitative research. The method by which the primary data were used for this research was a questionnaire. Secondary data were collected from reliable e-books, websites, research, journal articles, and other literature which were previousl

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Mujahid Hilal, Mohamed Ismail. "Exploring the impacts of Internal Marketing Practices and Employees Organizational Commitment: Special Reference to Hotel industry in Sri Lanka." Middle East J. of Management 1, no. 1 (2020): 1. http://dx.doi.org/10.1504/mejm.2020.10029080.

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Hilal, Mohamed Ismail Mujahid. "Exploring the impacts of internal marketing practices and employees' organisational commitment: special reference to hotel industry in Sri Lanka." Middle East J. of Management 7, no. 6 (2020): 611. http://dx.doi.org/10.1504/mejm.2020.110665.

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Karunathilake, L. P. V. "The Impact of Leaders’ Characteristics and their Behavior to the Employee Performance in the Hotel Industry in Sri Lanka." Wayamba Journal of Management 4, no. 2 (2016): 9. http://dx.doi.org/10.4038/wjm.v4i2.7457.

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Arachchi, R. S. S. W. "Perception of the eco tourism concepts and its practices in the hotel industry: the case in eco resorts in Sri Lanka." Wayamba Journal of Management 3, no. 2 (2014): 30. http://dx.doi.org/10.4038/wjm.v3i2.7442.

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