Relevant bibliographies by topics / System of customer relationship management

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'System of customer relationship management'

Author: Grafiati
Published: 28 May 2022
Last updated: 31 July 2025

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'System of customer relationship management.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "System of customer relationship management"

1

Liang, Qiyi, and Ma Visitacion Gumabay. "Customer Relationship Management System with Decision Support." Journal of Smart Cities 9, no. 2 (2025): 36. https://doi.org/10.26789/jsc.2024.02.006.

Full text
Abstract:
This paper studied customer relationship management system with decision support. At present, the fitness studio management system has accumulated a large amount of customer data, but the studio still has problems in customer management such as inaccurate customer target positioning and imperfect customer relationship management functions. It is still unable to conduct intelligent analysis, resulting in a decline in the overall management ability of customer groups. As such, customer turnover is high, and customer loyalty is reduced. To solve such problems, this research constructed a customer
APA, Harvard, Vancouver, ISO, and other styles
2

Najwa, Nina fadilah, Muhammad Ariful Furqon, and Yosari Dwi Fadhillah. "Customer Relationship Management System at Aesthetic Clinic." Jurnal Komputer Terapan 9, no. 2 (2023): 153–60. http://dx.doi.org/10.35143/jkt.v9i2.6159.

Full text
Abstract:
Accessing and processing information more effectively and efficiently is made possible through the employment of quality information technology, one of which is in the technology the clinic requires. According to our case study, the clinic is still manually documenting customer service data and experiencing declining repeat client visits. Utilizing information technology is necessary for efforts to boost customer value innovation. As one of its aspects, Customer Relationship Management uses a framework of dynamics to acquire customer satisfaction data from loyal customers. The utilization of c
APA, Harvard, Vancouver, ISO, and other styles
3

Erlygina, E., and V. Filimonova. "Customer Relationship Management." Bulletin of Science and Practice 6, no. 2 (2020): 212–18. http://dx.doi.org/10.33619/2414-2948/51/21.

Full text
Abstract:
The modern market is characterized by changes in the relationship between companies and customers. Today, customer relationships are an orderly system process that needs to be monitored and managed. In the context of complex sales in highly competitive markets, the use of automated systems will provide organizations with increased competitiveness. Automated CRM software can become a solution for implementing a personalized marketing strategy, which will allow you to more effectively manage business processes that occur within the framework of interaction between employees and customers.
APA, Harvard, Vancouver, ISO, and other styles
4

Erlygina, E., and V. Filimonova. "Customer Relationship Management." Bulletin of Science and Practice 6, no. 2 (2020): 212–18. https://doi.org/10.33619/2414-2948/51/21.

Full text
Abstract:
The modern market is characterized by changes in the relationship between companies and customers. Today, customer relationships are an orderly system process that needs to be monitored and managed. In the context of complex sales in highly competitive markets, the use of automated systems will provide organizations with increased competitiveness. Automated CRM software can become a solution for implementing a personalized marketing strategy, which will allow you to more effectively manage business processes that occur within the framework of interaction between employees and customers
APA, Harvard, Vancouver, ISO, and other styles
5

Tri Lestari Hadiati and Umi Nur Faizatulmuna. "Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan." Public Service and Governance Journal 5, no. 2 (2024): 349–61. http://dx.doi.org/10.56444/psgj.v5i2.1903.

Full text
Abstract:
One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Researchers attempt to develop concepts while collecting facts in the field. Secondary Informants are BTPN
APA, Harvard, Vancouver, ISO, and other styles
6

Asiyah, Siti. "CUSTOMER INTIMACY VALUE STRATEGY BY IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT." Journal of Applied Management and Business (JAMB) 1, no. 1 (2020): 1–9. http://dx.doi.org/10.37802/jamb.v1i1.58.

Full text
Abstract:
This article talks about a lot of systems to transform customers into resources proposed for organizations while making faithful customers. The technique that is the focal point in this article is customer Relationship Management (CRM). This is on the grounds that without a CRM system, organizations neglect to reap the advantages of CRM. CRM is fundamentally significant for the organization's future. CRM innovation empowers organizations to all the more likely comprehend customer conduct, foresee their conduct later on, give altered customer encounters, and assemble long haul customer connecti
APA, Harvard, Vancouver, ISO, and other styles
7

Montana, Sugiarto, and Muwasiq Mochamad Noor. "PENGEMBANGAN CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS SISTEM E-COMMERCE." CommIT (Communication and Information Technology) Journal 4, no. 2 (2010): 139. http://dx.doi.org/10.21512/commit.v4i2.548.

Full text
Abstract:
PT Dwisanjaya Abadi Mukti is a company engaged in distributing Pertamina lubricating agent with products for industrial and automotive lubricants. Therefore, companies need a Customer Relationship Management E-commerce-based systems, to address the issues of purchasing and service to customers that are still conducted manually. Systems analysis is done through observation interviews, and literature; analysis of survey findings; and identification of information needs from survey. The system is designed to give advantage to the user as to obtain the desired information quickly, to acquire new c
APA, Harvard, Vancouver, ISO, and other styles
8

Kocev, Stojan, and Dusko Kocev. "CUSTOMER RELATIONSHIP MANAGEMENT IN HEALTH ORGANIZATION." Knowledge International Journal 30, no. 6 (2019): 1691–700. http://dx.doi.org/10.35120/kij30061691k.

Full text
Abstract:
CRM is a system that the customer-patient puts at the heart of the business process, and the deployment of the best CRM practices is the key to providing loyalty from customers as an integral part of a successful business. With this system, it is possible to study the behavior of the customer, thus providing the right direction for the best service of the customer and improving the relations and connections with them. CRM is the integration of sales, marketing, services and support strategy, processes, people and technologies to maximize customer benefits, values, relationships, and customer r
APA, Harvard, Vancouver, ISO, and other styles
9

Hia, Era Era, Muhammad Khaidir Fahram, and Siti Nurhasanah. "Penerapan Customer Relationship Management (CRM) Berbasis Website Terhadap Penilaian Pelanggan." Journal CERITA 8, no. 1 (2022): 60–66. http://dx.doi.org/10.33050/cerita.v8i1.2136.

Full text
Abstract:
reduce customer turnover or departure to other competitors. CRM system at PT. Wingoh Albinda still uses semi-computerization, namely Microsoft excel in managing its data, causing several problems in terms of late service, the response to customers is not optimal. This study presents an analysis of web-based CRM development on a marketing information system at PT. Wingoh Albinda. The result is a web-based CRM system that can manage customer data, product promotions, product sales data and customer service management which is used to store customer inquiries, complaints and ratings to create goo
APA, Harvard, Vancouver, ISO, and other styles
10

Maitama Kura, Kabiru. "Linking Customer Relationship Management to Behavioral Intentions in Islamic Banking System: Evidence from Nigeria." Journal of Entrepreneurship and Business 4, no. 1 (2021): 15–25. http://dx.doi.org/10.17687/jeb.v4i1.91.

Full text
Abstract:
In today?s highly competitive market environment, customer relationship management has become a key strategy for personalizing customer experience, improving customer satisfaction, as well as building and maintaining loyalty. The present study investigates the relationship between customer relationship management dimensions and behavioral intentions. Key customer focus, customer relationship management organization, knowledge management, and technology-based customer relationship management are conceptualized as dimensions of customer relationship management. Results, based on a convenience sa
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "System of customer relationship management"

1

Hou, Pingyu. "Customer relationship management for banking system." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2635.

Full text
Abstract:
The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.
APA, Harvard, Vancouver, ISO, and other styles
2

Cetin, Filiz. "Customer Relationship Management System Design For Metu-online." Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/2/1063387/index.pdf.

Full text
Abstract:
METU-Online, a distance education tool developed and maintained by Middle East Technical University (METU) Informatics Institute, can be defined as Customer-to-Business-to-Customer (C2B2C) e-business. In this thesis, a new design and improvement of this system based on Customer Relationships Management (CRM) is presented. With this approach a CRM system is designed, an organizational change is recommended, customercentered business processes are improved to a certain extend, a CRM data warehouse is broadly defined and a basic reporting system is designed. The result of a system analysis of MET
APA, Harvard, Vancouver, ISO, and other styles
3

Steinrud, Anders. "Designing Usability in a Customer Relationship Management System." Thesis, Uppsala universitet, Institutionen för informationsteknologi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-192718.

Full text
Abstract:
The need for Customer  Relationship Management (CRM) systems are born from the need of a good overview of the company's customer interactions, but how do you produce a system design of an easy to use and usable environment from scratch without knowing what is out there and with only two potential users at hand? With an iterative approach of evaluating every answer from a few basic, open ended questions and the use of paper prototypes the system was gradually designed from the needs and wants of the actual users. Finally this thesis resulted in a concept of a CRM system which will fill the basi
APA, Harvard, Vancouver, ISO, and other styles
4

Lam, Hoang Chau, and Qiuyun Li. "Does electronic customer relationship management affect customer satisfaction and trust?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24655.

Full text
Abstract:
Aim: This paper aims to explore and to understand how the E-CRM affects customer satisfaction and trust from customer perspectives in electronic commerce. Method: The research is an exploratory and qualitative study. A multiple case study involving 3 Swedish companies with 12 face-to-face interviews in Gävle, Sweden, was chosen to collect the empirical data for this study. Data were coded by hands and structured in the form of tables in accordance with 7 codes categorized in 2 themes. Coded data were interpreted to investigate the research questions by using the inductive method. Result &
APA, Harvard, Vancouver, ISO, and other styles
5

Chen, Xu. "A diagnostic tool to evaluate customer relationship management performance." Thesis, University of Ottawa (Canada), 2008. http://hdl.handle.net/10393/27965.

Full text
Abstract:
As customer relationship management (CRM) becomes more complex and more strategic to the company it serves, CRM framework and CRM performance become more important concepts for companies. The better CRM performance measurement, the more effectively the CRM systems can serve the present and future needs of the organization. During the 1990's, CRM frameworks and CRM performance measurement have been identified by numerous researchers as a major issue and topic for CRM. While there have been numerous related CRM framework and CRM performance measurement studies in the past years, none have focuse
APA, Harvard, Vancouver, ISO, and other styles
6

Hansson, Per, and Anton Persson. "Transitioning​ to​ a new​ Customer​ Relationship​ Management​ ​System: Challenges​ and​ ​Recommendations." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20754.

Full text
Abstract:
Abstrakt (Svenska) - Vikten av att ha effektiv hantering av kundrelationer (CRM) inom företag väger mycket, för att på ett lyckat sätt öka förståelsen och samarbeten med kunder. Företag ändrar eller uppdaterar sina CRM system för att kunna öka arbetseffektiviteten. Kunder och marknad utvecklas ständigt, och för att kunna följa upp med större datamängder och ökad konkurrens bör företag använda sig utav effektiva sätt att arbeta på, när det gäller hjälp med att göra data mer tillgängligt. Om företag inte framgångsrikt integrerar sina CRM system kan de halka efter och försämras. Ett byte gällande
APA, Harvard, Vancouver, ISO, and other styles
7

Lundgren, Andreas, and Erik Lindström. "Customer Relationship Managements fallgropar : En studie för att uppmärksamma kritiska delar och misstag vid införandet och det kontinuerliga arbetet med Customer Relationship Management." Thesis, Uppsala universitet, Institutionen för informatik och media, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-297237.

Full text
Abstract:
Customer Relationship Management blir ett allt vanligare verktyg för att hantera kundvård för företag, det används främst för att hantera kundrelationer och lagra kundinformation. Customer Relationship Management, eller CRM, bygger på en affärsfilosofi som bör genomsyra hela organisationen. Denna filosofi blir en strategi för att hjälpa företag hantera sina nuvarande och kommande kunder. CRM uppkom först på 90-talet då förståelsen för kundvård startade i kombination med automatisering av försäljningsprocesser och analysering av kunddata. Idag är CRM också ett informatio
APA, Harvard, Vancouver, ISO, and other styles
8

Friedrich, Ina [Verfasser]. "A process model for customer relationship management system selection / Ina Friedrich." Hannover : Technische Informationsbibliothek und Universitätsbibliothek Hannover (TIB), 2013. http://d-nb.info/1035430770/34.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Momot, T. V., I. O. Filatova, and D. T. Momot. "Customer relationship management in the system of stakeholders-oriented corporate security." Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10138.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Nabseth, Marie, and Brink Andrea Celing. "Customer Relationship Management : En studie om organisatoriska framgångsfaktorer och hinder vid en implementation av ett Customer Relationship Management." Thesis, Uppsala universitet, Institutionen för informatik och media, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-356372.

Full text
Abstract:
Customer Relationship Management (förkortas CRM) är en affärsstrategi som möjliggörs med hjälp av teknologi och används av företag för att registrera samt hantera data och interaktioner med sina dåvarande, nuvarande och potentiella kunder. Att implementera ett CRM-system kräver ofta mycket engagemang och jobb. På grund av den stora omfattningen finns det utrymme för att saker kan gå fel. Studien avser att undersöka vilka organisationella framgångsfaktorer och hinder det finns när ett företag implementerar ett nytt CRM-system i sin organisation. Studien är en förklarande fal
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "System of customer relationship management"

1

Sharp, Duane E. Customer Relationship Management Systems Handbook. Taylor and Francis, 2002.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Bulander, Rebecca. Customer-Relationship-Management-Systeme unter Nutzung mobiler Endgeräte. Universitätsverlag, 2008.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

Lisa, Loftis, and Geiger Jonathan G, eds. Building the customer-centric enterprise: Data warehousing techniques for supporting customer relationship management. Wiley, 2001.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Mathena, Justin. Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management. Apress, 2009.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Peppers, Don. Managing customer relationships: A strategic framework. 2nd ed. Wiley, 2011.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

Peppers, Don. Managing customer relationships: A strategic framework. 2nd ed. John Wiley, 2011.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Ziemen, Thomas. Standardisierte Integration und Datenmigration in heterogenen Systemlandschaften am Beispiel von Customer Relationship Management. T. Ziemen, 2006.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Ziemen, Thomas. Standardisierte Integration und Datenmigration in heterogenen Systemlandschaften am Beispiel von Customer Relationship Management. T. Ziemen, 2006.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Foundation, Information Systems Audit and Control. Risks of customer relationship management: A security, control, and audit approach. Information Systems Audit and Control Foundation, 2003.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Inc, ebrary, ed. Implementing SugarCRM 5.x: Install, configure, and administer a robust customer relationship management system using SugarCRM. Packt Pub. Ltd., 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "System of customer relationship management"

1

Schwetz, Wolfgang. "Die erfolgreiche Einführung eines CRM-Systems." In Customer Relationship Management. Gabler Verlag, 2001. http://dx.doi.org/10.1007/978-3-322-89528-8_8.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Schwetz, Wolfgang. "Die erfolgreiche Einführung eines CRM-Systems." In Customer Relationship Management. Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-92002-7_8.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Rajola, Federico. "Data Mining Systems Supporting the Marketing Function: The Experience of Banca Monte dei Paschi di Siena." In Customer Relationship Management. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-24718-0_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Gronwald, Klaus-Dieter. "CRM: Customer Relationship Management." In Integrated Business Information Systems. Springer Berlin Heidelberg, 2017. http://dx.doi.org/10.1007/978-3-662-53291-1_12.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Gronwald, Klaus-Dieter. "CRM: Customer Relationship Management." In Integrated Business Information Systems. Springer Berlin Heidelberg, 2020. http://dx.doi.org/10.1007/978-3-662-59811-5_4.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Uebel, Matthias, and Stefan Helmke. "Systematische Kosten- und Nutzenbewertung für CRM-Systeme." In Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2024. http://dx.doi.org/10.1007/978-3-658-42411-4_15.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Uebel, Matthias, and Stefan Helmke. "Systematische Kosten- und Nutzenbewertung für CRM-Systeme." In Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2017. http://dx.doi.org/10.1007/978-3-658-06624-6_15.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Sexauer, Hagen J., and Marc Wellner. "Vertriebssteuerung durch operative CRM-Systeme: Anwendungsstand und Nutzenpotenziale in der betrieblichen Praxis." In Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2012. http://dx.doi.org/10.1007/978-3-8349-4176-3_8.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Sexauer, Hagen J., and Marc Wellner. "Vertriebssteuerung durch operative CRM-Systeme: Anwendungsstand und Nutzenpotenziale in der betrieblichen Praxis." In Effektives Customer Relationship Management. Gabler, 2008. http://dx.doi.org/10.1007/978-3-8349-9874-3_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Sexauer, Hagen J., and Marc Wellner. "Vertriebssteuerung durch operative CRM-Systeme: Anwendungsstand und Nutzenpotenziale in der betrieblichen Praxis." In Effektives Customer Relationship Management. Springer Fachmedien Wiesbaden, 2024. http://dx.doi.org/10.1007/978-3-658-42411-4_5.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "System of customer relationship management"

1

Jankova, Liga, and Andrejs Lazdins. "CUSTOMER RELATIONSHIP MANAGEMENT IN LATVIA." In 24th SGEM International Multidisciplinary Scientific GeoConference 2024. STEF92 Technology, 2024. https://doi.org/10.5593/sgem2024/5.1/s21.58.

Full text
Abstract:
Understanding the nature and role of customer relationship management (hereinafter CRM) is an important prerequisite for business success. A customer requires the company to adhere to certain quality standards as well as affects the performance and management of the company. Customer relationships could be managed and developed to attract new customers and increase business profitability and customer loyalty. The customer is the most valuable asset of a company that helps to achieve goals set by the company. In Latvia, the need to view customer relationships as important in business management
APA, Harvard, Vancouver, ISO, and other styles
2

Warinthaksa, Watcharin, Thanatchaphan Phetcharat, Narumol Chumuang, Ganokratanaa Thittaporn, Ketcham Mahasak, and Worawut Yimyam. "The System Transformation for Customer Relationship Management Application: Rebranding." In 2024 International Technical Conference on Circuits/Systems, Computers, and Communications (ITC-CSCC). IEEE, 2024. http://dx.doi.org/10.1109/itc-cscc62988.2024.10628334.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Kopare, Anand, Ajim Shaikh, Jitender Kumar Sharma, and Ganesh Waghmare. "AI-Enabled Customer Insights: Transforming Marketing and Customer Relationship Management." In 2024 International Conference on Knowledge Engineering and Communication Systems (ICKECS). IEEE, 2024. http://dx.doi.org/10.1109/ickecs61492.2024.10616723.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Boteng, Peter Agyekum, Jeanette Owusu, and Nash Yeboah. "Improving Strategic Customer Relationship Management with Decision Support Systems: Enhancing Customer Segmentation, Retention, and Satisfaction." In 2024 IEEE SmartBlock4Africa. IEEE, 2024. https://doi.org/10.1109/smartblock4africa61928.2024.10779524.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Uczciwek, Szymon, Bartosz Sakowicz, and Andrzej Napieralski. "Universal Customer Relationship Management Support System." In 2007 9th International Conference - The Experience of Designing and Applications of CAD Systems in Microelectronics. IEEE, 2007. http://dx.doi.org/10.1109/cadsm.2007.4297596.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Kavitha, A. R., S. Sharon Roseline, and S. Mispha. "Customer Relationship Management Segment Analysis System." In 2023 International Conference on Data Science, Agents & Artificial Intelligence (ICDSAAI). IEEE, 2023. http://dx.doi.org/10.1109/icdsaai59313.2023.10452525.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Glissmann, Susanne, Lutz Kolbe, Nicholas Romano Jr., and Jerry Fjermestad. "Minitrack: Electronic Customer Relationship Management." In 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07). IEEE, 2007. http://dx.doi.org/10.1109/hicss.2007.369.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Džinić, Tanja, Aleksandra Perić, Slavica Mitrović-Veljković, Stevan Milisavljević, and Đorđe Ćelić. "Customer relationship management in the banking sector." In XIX International May Conference on Strategic Management – IMCSM24 Proceedings. University of Belgrade, Technical Faculty in Bor, 2024. http://dx.doi.org/10.5937/imcsm24047d.

Full text
Abstract:
Customer Relationship Management (CRM) represents a broader business strategy designed to reduce costs and increase profitability by enhancing customer loyalty. CRM is a concept whose implementation leads to customer retention, increasing their number, as well as enhancing the quantity and quality of services provided to these customers. It is both a management philosophy and a methodology for conducting business with customers. The methodology of this paper is based on the analysis of empirical data gathered using a standardized questionnaire that was administered in a bank industry. The most
APA, Harvard, Vancouver, ISO, and other styles
9

Bueren, A., R. Schierholz, L. Kolbe, and W. Brenner. "Customer knowledge management - improving performance of customer relationship management with knowledge management." In 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the. IEEE, 2004. http://dx.doi.org/10.1109/hicss.2004.1265416.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Condru, Crina. "Analysis of the impact of CRM system implementation on customer relationship management." In Simpozion Ştiinţific al Tinerilor Cercetători. Ediţia a 22-a. Academy of Economic Studies, 2025. https://doi.org/10.53486/sstc2024.v1.14.

Full text
Abstract:
Customer relationship management (CRM) software has become a near-vital tool for businesses of all sizes. This system is used by companies to enhance their interactions with customers and streamline internal processes to achieve better business outcomes. The implementation of CRM system offers numerous advantages, such as the centralization of customer information, facilitating easy access to essential customer data across different departments and seamless integration with other systems and applications. However, deploying a CRM system also presents certain risks such as dependency on technol
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "System of customer relationship management"

1

Pasupuleti, Murali Krishna. Empathetic AI in Action: Transforming Customer Service with Emotional Intelligence. National Education Services, 2025. https://doi.org/10.62311/nesx/rr725.

Full text
Abstract:
Abstract: This article explores the transformative impact of Emotionally Intelligent AI on customer service, focusing on how AI systems are designed to understand and respond to human emotions with empathy and precision. It delves into the core technologies, such as sentiment analysis, emotion recognition models, and reinforcement learning, that enable AI to provide emotionally aware interactions. Practical applications are discussed, including AI-powered customer support, personalized experiences, and crisis management solutions. The Article also covers the psychological foundations of AI-dri
APA, Harvard, Vancouver, ISO, and other styles
2

Gillenson, Mark L. Sailor Relationship Management: The Use of Customer Relationship Management in Sailor Morale and Retention. Defense Technical Information Center, 2002. http://dx.doi.org/10.21236/ada405493.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Seybold, Patricia. Designing a Customer Flight Deck(SM) Performance Management System. Patricia Seybold Group, 2001. http://dx.doi.org/10.1571/ov10-25-01cc.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Fotabong, Lounarda, and Aurimas Baliukevičius. The Influence of Supply Chain Management on the Organizational Performance of Supermarket. Vilnius Business College, 2024. https://doi.org/10.57005/ab.2024.2.4.

Full text
Abstract:
Despite the existence of Supply chain strategies put in place by Njeiforbi Supermarket to increase their performance there have still been faced with problems of stock-outs, low customer satisfaction, low profits and long lead times still hamper Njeiforbi Supermarket Buea. The main objective of the study is to investigate the effects of Supply chain management on Organisational performance of Supermarket in Buea case of Njeiforbi The research design adopted for this study was descriptive research survey. A stratified sampling technique was used for this study with a sample size of 35 responden
APA, Harvard, Vancouver, ISO, and other styles
5

Liberman, Babe, Jenny Bradbury, Andrew Vollavanh, and Sana Karim. Innovating for Student Success: District-Led Innovation Showcase. Digital Promise, 2025. https://doi.org/10.51388/20.500.12265/255.

Full text
Abstract:
Student success systems are evidence-based approaches that leverage data, relationships, and student-centered mindsets to systematically address achievement patterns and meet individual student needs. The District-Led Innovation Showcase examines the technology and data systems element, highlighting how schools and districts are developing custom data solutions to address gaps in commercially available products for operationalizing student success systems. District-Led Innovations (DLIs) are solutions that range from simple spreadsheet trackers to sophisticated integrated platforms. The Showca
APA, Harvard, Vancouver, ISO, and other styles
6

Shen, Shiyu, Yuhui Zhai, and Yanfeng Ouyang. Planning and Dynamic Management of Autonomous Modular Mobility Services. Illinois Center for Transportation, 2024. https://doi.org/10.36501/0197-9191/24-029.

Full text
Abstract:
As we enter the next era of autonomous driving, robo-vehicles (which serve as low-cost and fully compliant drivers) are replacing conventional chauffeured services in the mobility market. During just the last few years, companies like Waymo Inc. and Cruise Inc. have already offered fully driverless robo-taxi services to the general public in cities like Phoenix and San Francisco. The rapid evolution of autonomous vehicles is anticipated to reshape the shared mobility market very soon. This project aims to address the following open questions. At the operational level, how should modular units
APA, Harvard, Vancouver, ISO, and other styles
7

Nosova, Olga. Corporate Governance System and Corporate Social Responsibility in East European Countries. Vilnius Business College, 2024. http://dx.doi.org/10.57005/ab.2024.1.1.

Full text
Abstract:
The paper examines how corporate social responsibility and corporate governance systems affect the wellbeing of East European countries. Corporate governance is the system of forms and methods used for a company's governance. Inspecting the relationship between corporate governance and corporate social responsibility considers the opinions of different stakeholders about the development and administration of a company's portfolio. A wide range of scientific publications define and study theoretically the issues surrounding corporate governance structure, models, control, audit system, and mana
APA, Harvard, Vancouver, ISO, and other styles
8

Marsden, Eric, Romuald Perinet, and Jean Pariès. Articulation between compliance and initiative in safety management. Foundation for an industrial safety culture, 2024. http://dx.doi.org/10.57071/903aci.

Full text
Abstract:
Safety in complex systems is produced by two complementary reservoirs: procedural compliance (the anticipation of potential hazards and implementation of procedures and other preventive barriers, also called “rule-based safety”) and initiative (the actions of competent front-line workers who react appropriately to conditions in real-time, also called “managed safety”). This document analyses the articulation between these two sources of safety, and the way in which it may evolve given changes in the industrial world and in societal expectations. It suggests moving past a view of these two form
APA, Harvard, Vancouver, ISO, and other styles
9

LaRaine Ingram, Keisha. Applied Sales Predictive Analytics for Business Development. Vilnius Business College, 2024. http://dx.doi.org/10.57005/ab.2024.1.2.

Full text
Abstract:
In the dynamic business environment, leveraging predictive analytics for sales optimization and business development has become crucial for achieving sustained growth. As the e-commerce landscape continues to evolve, many e-businesses must harness the power of predictive analytics to anticipate sales trends and optimize business development strategies. This paper explores the application of sales predictive analytics, focusing on its role in forecasting sales, optimizing resource allocation, and enhancing customer relationship management. The application of predictive analytics in sales foreca
APA, Harvard, Vancouver, ISO, and other styles
10

Lozano-Espitia, Ignacio, and Fernando Arias-Rodríguez. The Relationship between Fiscal and Monetary Policies in Colombia: An Empirical Exploration of the Credit Risk Channel. Banco de la República, 2022. http://dx.doi.org/10.32468/be.1196.

Full text
Abstract:
This paper aims to provide evidence on the relationship between fiscal and monetary policy in Colombia through an empirical exploration of the credit risk channel. Under this approach, fiscal policy plays an important explanatory role in the sovereign risk premium, which, in turn, could affect the exchange rate and inflation expectations. The Central Bank reacts to inflation expectations using the policy interest rate; consequently, such reaction could be indirectly influenced by fiscal behavior. Using monthly data from January 2003 to December 2019, we estimate both jointly and independently the
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'System of customer relationship management' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography