Relevant bibliographies by topics / The perceptions of tourism managers

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'The perceptions of tourism managers'

Author: Grafiati
Published: 3 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "The perceptions of tourism managers"

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Sri, Nuryatin Hamzah, Fitriani Monoarfa Sri, and Arman Veggy. "Tourist Perception of the Existing Conditions of Kurenai Beach Tourism." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 07, no. 02 (2024): 641–48. https://doi.org/10.5281/zenodo.10669319.

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Kurenai Beach is a tourist destination on the coast of Tomini Bay, Bone Bolango Regency, Gorontalo Province. This beach has fine white sand and stretches quite wide, allowing various beach tourism activities to be carried out. It is essential to measure tourist perceptions of a tourist destination because tourist perception is a form of assessment of the existence of tourism that aims at the development of future destinations and helps guide beach managers to make decisions in pursuit of sustainable beach tourism. Some factors that influence tourists' perception of choosing a beach include att
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Dr., Sidhi Bayu Turker SH. M.Par., and Kadek Widyastuti SE. M.Par. Ni. "The Development Strategy of Voluntourism in Tourism Villages at Badung Regency." International Journal of Social Science And Human Research 06, no. 12 (2023): 7518–24. https://doi.org/10.5281/zenodo.10374469.

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World tourism before the outbreak of the COVID-19 pandemic showed positive growth, especially with the birth of new tourism products such as voluntourism. Badung as one of the tourist destinations in Bali has the opportunity to develop voluntourism. This research aims to determine the perceptions, and motivations of tourists, managers, and tourist village communities in Badung Regency to make voluntourism an alternative tourism, as well as formulate strategies for developing voluntourism to support tourism development. This research was designed using a qualitative approach through data collec
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Agustina, Agustina, M. Winarno G. D, and Darmawan A. "POLARISASI PERSEPSI PARA PIHAK DALAM PENGEMBANGAN HOSPITALITAS EKOWISATA DI UNIT PENGELOLA WISATA KUBU TAMAN NASIONAL BUKIT BARISAN SELATAN (TNBBS)." Jurnal Hutan Tropis 6, no. 2 (2018): 154. http://dx.doi.org/10.20527/jht.v6i2.5403.

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The perception stakeholders in the development of ecotourism in a destination is very important to learn. Alignment of perceptions of the stakeholders is needed to facilitate the implementation of various ecotourism activities. Differences in perception can be a barrier to the implementation of ecotourism development in Kubu Perahu tourist destination. This study aimed to determine the perceptions of three stakeholders (tourists, communities and managers) who will then be described in the form of polarization charts. Perceptions of stakeholders were obtained through questionnaire method (one s
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Permana, Galih W., Susni Herwanti, Agus Setiawan, Slamet B. Yuwono, and Indra G. Febryano. "PERSEPSI PENGUNJUNG TERHADAP WISATA ALAM AIR TERJUN ANGLO DI KABUPATEN PESAWARAN." MAKILA 17, no. 2 (2023): 93–101. http://dx.doi.org/10.30598/makila.v17i2.8933.

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Visitor perception is essential in the development of tourist destinations. This study aimed to measure visitors' perceptions of Anglo Waterfall nature tourism in Pesawaran Regency, Lampung Province. Data collection was carried out through observation and interviews using a questionnaire. Visitor perception data were analyzed descriptively and quantitatively using a Likert Scale. The study results show that visitors' perceptions of aspects of tourist attraction are in the reasonably good category with unspoiled environmental conditions. Visitors' perceptions of the promotion and information as
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Wulandari, Novi, and Yulia Arisnani Widyaningsih. "Analisis Persepsi Dan Sentimen Wisatawan Dalam Instagram Sebagai Masukan Pengembangan Pantai Klayar Kabupaten Pacitan." JURNAL DESTINASI PARIWISATA 11, no. 1 (2023): 15. http://dx.doi.org/10.24843/jdepar.2023.v11.i01.p03.

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Social media is a digital technology that is useful as a forum to share various tourist opinions. It influences perceptions towards tourism destinations. This perception can contain information needed by other tourists and tourism destination stakeholders to make decisions. This study aims to identify and analyze tourist sentiment based on perceptions on Instagram regarding the Klayar Beach in Pacitan Regency and identify responses and strategies for destination managers. This type of research is a descriptive analysis research using a qualitative approach. The techniques used for data collect
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Dolores López-Gamero, María, Enrique Claver-Cortés, and José Francisco Molina-Azorín. "Environmental Perception, Management, and Competitive Opportunity in Spanish Hotels." Cornell Hospitality Quarterly 52, no. 4 (2011): 480–500. http://dx.doi.org/10.1177/1938965511420694.

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Seeking to fill the gap on research regarding the hospitality industry in relation to the environment, this article examines the environmental peculiarities of the tourism industry. Applying a single framework, the article analyzes the antecedents of organizations’ perceptions of the environment by combining two theoretical approaches: institutional theory and the resource-based view. The study uses a structural equation model to analyze the data from 239 hotels in Spain. The findings show that a number of external factors (i.e., environmental regulation, stakeholders, and uncertainty) and int
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Sidabutar, Anggun, and Vany Octaviany. "Pengembangan Wisata Halal di Kawasan Danau Toba: Persepsi Pelaku Usaha Wisata Hotel dan Restoran." Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah 6, no. 4 (2024): 4312–22. http://dx.doi.org/10.47467/alkharaj.v6i4.884.

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The people of Lake Toba are dominated by the Batak tribe who adhere to Christian and Catholic beliefs. The livelihoods of the people of Lake Toba are also dominated by farming, fishing and business. Where the community plays an important role in Lake Toba tourism, such as being hoteliers, restaurants and managers of tourist attractions. Lake Toba was designed as one of the halal tourist destinations in Indonesia, but rejection occurred among the community, especially tourism managers in the Lake Toba area. Rejection occurred because people thought that it was against the traditions and culture
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Czakon, Wojciech, and Katarzyna Czernek-Marszałek. "Competitor Perceptions in Tourism Coopetition." Journal of Travel Research 60, no. 2 (2020): 312–35. http://dx.doi.org/10.1177/0047287519896011.

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Our study aims at understanding how coopeting tourism managers perceive their competitors. Competitor perceptions are consequential because they have implications for interfirm relationships. Collaboration with competitors offers benefits otherwise unattainable, such as improved destination marketing, more successful attracting of tourists, increased tourism product complexity, and better service, but is used to various degrees by tourism firms. We use a purposeful sampling procedure for maximum heterogeneity to select interviewees from Polish tourism DMO member firms. We inductively code and
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Fan, Qianqian. "Research on the Perception and Dissemination of Tourist Attraction Images in Tourist Cities under Cross-Cultural Backgrounds: Data from International Tourists’ Online Reviews." SHS Web of Conferences 192 (2024): 01003. http://dx.doi.org/10.1051/shsconf/202419201003.

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This paper investigates the perception and dissemination strategies of tourist images in tourist cities from the perspective of international tourists with cross-cultural characteristics, coming from different countries. It selects 13 tourist cities in Jiangsu Province, China, as case studies. By analyzing online review data from international tourists entering the country, the study examines both positive and negative perceptions of tourist attraction images. The results reveal that the language and volume of the reviews reflect the origins and scale of the international tourists, while the c
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Waluyo, Jatmiko Edy, Elizabeth Lily, Nisha Shilla, and Muhammad Anas Yokasano. "Tourist Perception Regarding Orchid Forest As A Digital Tourism Area in West Bandung Regency." Digital Press Social Sciences and Humanities 4 (2020): 00011. http://dx.doi.org/10.29037/digitalpress.44358.

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<p class="Abstract">Orchid Forest is a digital tourist area in West Bandung Regency. The Orchid Forest is officially created as a digital destination by the Ministry of Tourism. The inauguration was carried out by Minister of Tourism Arief Yahya. In this case, tourist perception is needed to find out what is the demand of tourists to make Orchid Forest as a digital tourist area in Bandung Regency. So it can provide input for the development of digital tourism, and will attract more tourists to visit. This research is a comparative descriptive study with a quantitative approach based on t
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Dissertations / Theses on the topic "The perceptions of tourism managers"

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Yang, Joe Ying-Chin. "Nature-based tourism impacts in I-Lan, Taiwan business managers' perceptions /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0013620.

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Theron, Elizna. "Value delivered by private game reserves in South Africa : a comparison of visitors' and managers' perceptions." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1019980.

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The uniqueness of the wildlife and the luxurious nature of South African private game reserves could be seen as a valuable niche in the South African tourism market and for this reason make South Africa a desired destination. Due to complex visitor needs and demands regarding price, service, social connection, authenticity, quality or image, value perceptions will differ in terms of visitors’ experiences. If managers do not understand these value requirements, differences might exist between consumers’ and service providers’ perceptions of value. To maintain visitor satisfaction, loyalty and i
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Carbone, Fabio. "Cultural heritage quality management: analysis of archaeological heritage managers' perception." Doctoral thesis, Universidade de Aveiro, 2015. http://hdl.handle.net/10773/16439.

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Doutoramento em Turismo<br>With this work we propose to analyze the perception of the concept of quality by managers of museums and archaeological sites. To this end, we chose to analyze some heritage areas open to the public and certified by HERITY - World Organisation for the Certification of Quality Management of Cultural Heritage, the only international certification of this kind which has been officially recognized by UNESCO and the World Tourism Organization. The application of the principles of quality and Total Quality Management to cultural heritage management is part of the efforts t
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Martin, Emeline. "Place brand efficiency : resident, manager and tourist perceptions of the region brand." Thesis, Université Clermont Auvergne‎ (2017-2020), 2017. http://www.theses.fr/2017CLFAD011/document.

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Dans un contexte de mondialisation, la concurrence accrue entre les territoires, dont l’objectif premier est de capter des habitants, des touristes et des entreprises, exacerbe les enjeux liés à leur attractivité. Afin de se différencier les collectivités territoriales et leurs agences de développement adoptent des approches de marketing territorial et commencent à mettre en place des techniques de marquage (dites place branding). Le place branding reprend plusieurs outils issus du domaine de la marque commerciale. Toutefois, le territoire est un « produit particulier » qui regroupe diverses p
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Abdool, Afzal. "Residents' perceptions of tourism." Thesis, Bournemouth University, 2002. http://eprints.bournemouth.ac.uk/458/.

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This study addressed the issue of residents' perception of tourism in two Small Island developing states and sought to compare resident's support for tourism between a mature destination and a less developed destination. This was achieved using a linear model, based on previous work by Jurowski et al (1997). Another objective was to compare the findings with those of a previous study conducted in 1990. Employing ethnographic techniques, the research was carried out on the two peripheral communities of Speightstown and Charlotteville in the Caribbean islands of Barbados and Tobago, respectively
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Al-Bahrani, Afraa. "Employee Perceptions of Emotional Intelligence Among Managers." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3741.

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Efficient managers influence the success and performance of organizations, in contrast to inefficient managers who may negatively affect employee motivation, productivity, stress levels, job satisfaction, and performance. Managers' ability to recognize emotions can positively affect employee motivation, job satisfaction, and performance, which is likely to decrease employee turnover. The purpose of this phenomenological research was to explore the perceptions among employees regarding their managers' EI in relation to employee motivation, job satisfaction, and performance in the Northern Virgi
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Spyriadis, Thanasis. "Performance evaluation framework for destination management organisations : managers' perpectives." Thesis, Bournemouth University, 2014. http://eprints.bournemouth.ac.uk/21384/.

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This study aims to develop a performance evaluation framework for Destination Management Organisations (DMOs). Although tourism researchers (Ritchie and Crouch 2005; Pike 2005; Bornhorst et al. 2010; Morrison 2013; Pike and Page 2014) acknowledge that the organisational performance of a DMO is a key determinant of destination development and competitiveness, existing studies in this area are scarce. Therefore, the major contribution of this study is towards the advancement of knowledge and understanding of the construct of DMO effectiveness, and ultimately the development of a robust DMO perfo
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Abrahamsson, Elin, and Lina Jacobsson. "Eco-tourism on Zanzibar." Thesis, Högskolan i Halmstad, Sektionen för humaniora (HUM), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-23238.

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Vi har utfört en Minor Field Study på Zanzibar, som finansierats av Sida. Vårt syfte med denna studie var att granska hur hotell jobbar för en hållbar turismutveckling på Zanzibar. Vi hade åtta kvalitativa intervjuer med hotell managers på åtta olika hotell. Utöver dessa intervjuer hade vi även frågor till studenter vid Jambiani Tourism Training Institute (JTTI) och till Tim Woolven på Zanrec. Som svar på vårt syfte är det väldigt svårt att arbeta för en hållbar turismutveckling på Zanzibar då det finns många motsättningar. De största motgångarna, enligt vår undersökning, är korruption inom re
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Oshins, Michael Lewis. "Identifying a competency model for hotel managers." Thesis, Boston University, 2002. https://hdl.handle.net/2144/33531.

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Thesis (Ed.D.)--Boston University<br>The purpose of this study was to develop a competency model that incorporates the necessary knowledge, skills and attributes for an outstanding hotel manager based on actual experiences of successful hotel managers. The general managers and director of human resources from each hotel selected three outstanding and three average-performing managers from their respective properties (a total of 18 managers). Over a two-month period, using the behavior event interview process, both superior and average managers were interviewed and asked to describe, in great d
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Wardale, Dorothy. "Managers' and facilitators' perceptions of effective group facilitation." University of Western Australia. Graduate School of Management, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0010.

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This research examines managers’ and facilitators’ perceptions of effective facilitation. A review of the literature revealed that practitioners have written much of the existing information regarding the practice of facilitation. There has been little validation of findings by independent researchers and little empirical research. None of the claimed outcomes on facilitation effectiveness had been confirmed by managers. Further, where research had been conducted it had focused on immediate, rather than longer term issues and outcomes. This research seeks to rectify the lack of robust research
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Books on the topic "The perceptions of tourism managers"

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Manchester Metropolitan University. Department of Hotel, Catering and Tourism Management. and Caledonian MacBrayne, eds. Caledonian MacBrayne: Its image and tourist information centres' manager's perceptions. Manchester Metropolitan University, Department of Hotel, Catering and Tourism Management, 1994.

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Cooper, M. H. Managers' perceptions of a changing organisation. Leicester Polytechnic, 1992.

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Todd, M. Employee and managers perceptions on managing mergers. Oxford Brookes University, 1996.

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Chernatony, L. De. Managers' perceptions of competitors' positioning: A replication study. Open Business School Research, 1995.

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World Travel and Tourism Council. The travel & tourism industry: Perceptions of economic contribution. World Travel & Tourism Council, 1991.

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Malcolm, Foley, Frew Matt, and McPherson Gayle, eds. Leisure, tourism and environment: Participation, perceptions and preferences. Leisure Studies Association, 1999.

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Stainsby, Lynn. Marketing in local government: Perceptions and practices ofservice managers. University of Leicester, Faculty of Social Sciences, Management Centre, 1995.

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League, National Urban, ed. Climbing the corporate ladder: Some perceptions among black managers. National Urban League, 1985.

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Eagles, Paul F. J., Susan D. Buse, and Glen T. Hvenegaard. Ecotourism: An annotated bibliography for planners & managers. The Ecotourism Society, 1993.

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Winters, Siobhan. Cross-cultural values: Interpersonal perceptions of Russian and Irish managers. University College Dublin, 1996.

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Book chapters on the topic "The perceptions of tourism managers"

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Ashton, Ann Suwaree. "Elephant tourism conservation and the need for a new strategy: Thai stakeholder attitudes." In The elephant tourism business. CABI, 2021. http://dx.doi.org/10.1079/9781789245868.0013.

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Abstract This chapter presents the results of interviews with people involved in the elephant camp business in Thailand regarding how elephant camps can be better managed and what makes for success. Interview questions included: How have elephant camp managers responded to the changes in animal welfare perceptions? How have managers responded to travel agencies and tourists opposed to using elephants for tourism entertainment activity? Are these animal welfare rules effective? How do they organize elephant tours in a sustainable way? How are mahouts recruited and trained? Finally, what are the
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Woyo, Erisher. "The Sustainability of Using Domestic Tourism as a Post-COVID-19 Recovery Strategy in a Distressed Destination." In Information and Communication Technologies in Tourism 2021. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_46.

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AbstractTourism is a critical contributor to the gross domestic product, especially among developing countries like Zimbabwe. Zimbabwe is a tourist destination that relies more on international travellers, a market which has been affected by the novel coronavirus. The purpose of this study is to establish the perceptions of domestic travellers and tourism managers on the sustainability of using domestic tourism as strategic responses to the impacts of the coronavirus. This study employs a qualitative methodology to examine the perceptions of the demand and supply side regarding the recovery op
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Patel, Samira, and Abdullah Aljafari. "Qatar’s Journey from World Cup Host to a Premier Tourist Destination." In Gulf Studies. Springer Nature Singapore, 2025. https://doi.org/10.1007/978-981-97-8414-1_11.

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Abstract This case study explores the transformative impact of the FIFA World Cup 2022 on Qatar’s tourism landscape. The case emphasizes the challenges faced by managers when attempting to market a destination and the use of communication tools to achieve that goal. Qatar’s tourism industry has recently experienced significant growth; this case study provides insights on the factors leading to such success. The narrative highlights the influence of international mega sport events paired with a country’s rich cultural heritage and modern architecture on tourist perceptions and preferences. Insi
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Nanos, Ioannis, Iordanis Kotzaivazoglou, Eugenia Papaioannou, Costas Assimakopoulos, and Garyfallos Fragidis. "Greek Consumers’ Perceptions of Traceability in the Food Supply Chain." In Strategic Innovative Marketing and Tourism. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51038-0_17.

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AbstractTraceability is an issue of major importance and is related to the provision, sharing and tracking of information about products in every part of the food supply chain. However, traceability faces issues and challenges that eventually lead to increased consumers’ concerns. This paper examines Greek consumers’ perceptions of traceability in the food supply chain. The research was based on the Theory of Planned Behavior, as modified and used on previous studies, and was conducted with a structured questionnaire between April and May 2023, in a sample of 222 respondents. Findings indicate
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Vasilatou, Marika, and Panos Louvieris. "Distribution Channels in Greek Ferry Services: An Investigation of Customers’ Preferences and Managers’ Perceptions." In Information and Communication Technologies in Tourism 2004. Springer Vienna, 2004. http://dx.doi.org/10.1007/978-3-7091-0594-8_14.

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Diaz, Estrella, Águeda Esteban, Rocío Carranza, Carlos Sánchez-Camacho, and David Martín-Consuegra. "How Do Affect the Infusion of Smart Technology and Mindfulness of Tourism SMEs on Competitiveness?" In Information and Communication Technologies in Tourism 2023. Springer Nature Switzerland, 2023. http://dx.doi.org/10.1007/978-3-031-25752-0_7.

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AbstractThe purpose of this research is to analyse the effect of the infusion of smart technologies and the mindfulness of tourism small and medium-sized organisations (SMEs) in the use of smart technologies on several aspects related to the companies and their employees. Specifically, its effect on service advantage, value co-creation, employee job satisfaction, employees’ perception of service cannibalisation and competitiveness of tourism companies is analyzed. The total sample obtained was 877 employees/managers of tourism SMEs located in Europe and the United States. The model proposed in
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Panagopoulos, Alkiviadis, Vasiliki Matika, and Ioannis A. Nikas. "Football Stadiums as Alternative Tourists’ Entertainment Points of Interest: The Perceptions of Managers and Local Authorities in the City of Patras." In Recent Advancements in Tourism Business, Technology and Social Sciences. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-54342-5_37.

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Mar Martín-García, María del, Jose Luis Ruiz-Real, Juan Carlos Gazquez-Abad, and Juan Uribe-Toril. "Why Do We Play Golf? An Exploratory Research." In Springer Proceedings in Business and Economics. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-70488-8_9.

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AbstractIn recent years, golf tourism, as a form of sports tourism, has experienced significant growth. Knowing the behavior of golf players helps managers of sports facilities establish new marketing strategies and increases opportunities for golf tourism destinations. This article explores the factors that influence the intention to play golf through an exploratory-sequential design. The value attributed to the environment where the sport is played is the variable with the greatest impact on participation. Golfers also perceive golf courses to be responsible in their environmental management
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Vlassi, Eirini, Georgios A. Deirmentzoglou, and Evangelia Irakleidi. "Capturing Destination’s Cognitive and Affective Image on Social Media. The Case of Pafos, Cyprus." In Strategic Innovative Marketing and Tourism. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51038-0_3.

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AbstractThe democratization of travel and tourism has led to increased competition among tourist destinations, bringing the importance of destination image to the forefront. At the same time, the expansion of social media made it possible for visitors and stakeholders to collaborate on the creation of the destination image. Thus, both cognitive and affective destination image can be observed in social media and can be found in posts that users upload either in groups dedicated to a specific destination or in posts that use the name of the destination as a hashtag. This study adopts a mixed met
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Enseñat-Soberanis, Fernando, Rocío Blanco-Gregory, and Johnathan Mondragón-Mejía. "Using indicators and standards to manage visitor experiences in water-based tourism." In Managing visitor experiences in nature-based tourism. CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0014.

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Abstract This chapter aims to (i) determine visitor crowding standards that help decision takers to improve the visitor experience and build an accurate tourism carrying capacity; and (ii) explore a possible relationship among crowding perception, origin of visitors and willingness to pay (WTP). The first section analyses the concepts of indicators and standards as well as the importance of crowding perception as a key indicator to assess the quality of the visitor experience. Relationships between the origin of visitors, crowding and WTP to access nature-based attractions are also examined th
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Conference papers on the topic "The perceptions of tourism managers"

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Moodley, Nageshwari. "AFROCENTRISM AS CURRICULUM DECOLONISATION IN SOUTH AFRICAN PRIMARY SCHOOLS: PERCEPTIONS OF SCHOOL MANAGERS." In 17th International Conference on Education and New Learning Technologies. IATED, 2025. https://doi.org/10.21125/edulearn.2025.0500.

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Grah, Miran, Alan Fyall, Borut Milfelner, and Sonja Sibila Lebe. "DIFFERENCES IN PERCEIVING SOCIALLY RESPONSIBLE BEHAVIOUR BETWEEN FIRST-TIME AND MULTIPLE TIME VISITORS TO A DESTINATION: THE CASE OF THE GORIČKO NATURE PARK, SLOVENIA." In Tourism in Southern and Eastern Europe 2023: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/tosee.07.9.

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Purpose – In this paper, we intended to a) identify factors of perceived destination image, and b) factors of perceived socially responsible behaviour among visitors to a destination, in which we differentiate between first-time- and multiple time visitors. Methodology – The empirical research is based on an opinion poll conducted in 2022 on two independent samples, a total of 422 visitors in the Goričko Nature Park in Slovenia. The Kolmogorov–Smirnov and Shapiro–Wilk tests were used to verify the normality of the data distribution. The factor analysis and the t-test for two independent sample
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Čuić Tanković, Ana, Jelena Kapeš, and Valentina Kraljić. "IMPORTANCE OF SOFT SKILLS AND COMMUNICATION SKILLS IN TOURISM: VIEWPOINT FROM TOURISTS AND FUTURE TOURISM EMPLOYEES." In Tourism in Southern and Eastern Europe 2021: ToSEE – Smart, Experience, Excellence & ToFEEL – Feelings, Excitement, Education, Leisure. University of Rijeka, Faculty of Tourism and Hospitality Management, 2021. http://dx.doi.org/10.20867/tosee.06.12.

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Purpose – Besides possessing professional knowledge, tourism service providers need to have expressed communication skills and soft skills in order to offer a better tourism service. In this paper, the tourism employees' set of soft and communication skills is analysed and compared from two different points of view: tourists on the one hand and future tourism professionals, i.e., tourism students, on the other. Therefore, the main purpose of this study is to analyse the importance and differences in the perception of soft skills and communication skills in the tourism and hospitality sector fr
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Šostar, Marko, Berislav Andrlić, and Hareesh N. Ramanathan. "THE INFLUENCE OF ONLINE REVIEWS ON HOTEL ATTRACTIVENESS PERCEPTIONS: A GENDER-BASED COMPARATIVE STUDY." In Tourism and Hospitality Industry: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. http://dx.doi.org/10.20867/thi.27.17.

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Purpose - The primary aim of this research is to explore the differential impact of online hotel reviews on the perceived attractiveness of hotel, with a focus on identifying any variances between genders. It seeks to contribute to the understanding of consumer behavior in the digital age, especially how men and women differently interpret and react to online reviews. Design - Employing a quantitative research design, this study systematically investigates the change in hotel attractiveness perceptions before and after the exposure to online reviews among a sample of male and female participan
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Periša, Ana, and Ana-Marija Vrtodušić Hrgović. "QUALITY MANAGEMENT PRINCIPLES IN HOTEL COMPANIES – A MANAGER`S PERSPECTIVE." In Tourism and Hospitality Industry: Trends and Challenges. University of Rijeka, Faculty of Tourism and Hospitality Management, 2024. http://dx.doi.org/10.20867/thi.27.30.

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Purpose – The article focuses on the implementation of Quality Management Principles in hotel companies. The purpose of this article is to identify the dimensions of a Quality Management System (QMS) that determine the implementation of Quality Management Principles from the managers’ perspective in medium-sized and large hotel companies in the Republic of Croatia. Design – The primary research was conducted from May 21st to July 12th 2023. A total of 154 valid questionnaires were collected. The respondents were managers (CEOs, general managers and/or their deputies or assistants) of large and
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Bağıran Özşeker, Demet, and Avşar Kurgun. "Sustainable Development and Green Management: Implications for Tourism Industry." In International Conference on Eurasian Economies. Eurasian Economists Association, 2023. http://dx.doi.org/10.36880/c15.02834.

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Green management, which covers many issues from energy saving and usage strategies of enterprises to waste management practices, is accepted as the main strategy of sustainable development. It offers a holistic approach to balancing environmental awareness with the pressures created by global competition. This holistic approach for green management transformation means renewing the perception of management, business processes, employee behavior and culture. Green businesses, a new concept emerging in this context, perform activities that create added value for the economy, environment and soci
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Nordin, Aleff Omar Shah, Mohd Rahimi Abdul Halim, and Siti Nur Atiqah Mohd Masri. "MEASURING THE TOURIST SATISFACTION ON ECOTOURISM SERVICE QUALITY AT KUALA TAHAN NATIONAL PARK: AN INVESTIGATION ON VISITORS PERCEPTIONS." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.041.

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Ecotourism is a sub-component of sustainable tourism that involves a visit to a natural area and manages the living parts of the natural environment. Moreover, ecotourism’s perceived potential as an effective tool for sustainable development, including economic development and conservation strategies. Currently, the importance of ecotourism service quality is gaining tremendous attention due to the growing demand for ecotourism worldwide and increasing expectations from visitors. A challenge remains in identifying how natural resource and nature-based tourism providers can best achieve those b
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Gajić, Tamara, and Filip Đoković. "PERMANENT INVOLVEMENT OF DIGITIZATION AND MODERN TECHNOLOGY IN THE DIRECTION OF SUSTAINABLE GROWTH IN THE TOURISM AND HOTEL INDUSTRY OF SERBIA." In INTERNATIONAL Conference on Business, Management, and Economics Engineering Future-BME. Faculty of Technical Sciences, Novi Sad, 2025. https://doi.org/10.24867/future-bme-2024-094.

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In this research, we focused on researching the perception of hotel managers and directors of tourism organizations in Serbia about the impact of digitization and modern technology on sustainable business. Empirical evidence strongly supports the key role of data security and privacy in promoting sustainable business, while the impact of marketing strategies and sales and customer experience, although statistically significant, appears to be marginal. Operational efficiency does not significantly affect sustainability, indicating a more complex relationship than originally assumed. This resear
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Zadel, Zrinka, Aleksandra S. Dragin, Maja B. Mijatov, Kristina Košić, and Ivana Ivančić. "PROACTIVE VS RESTRAINED BEHAVIOR MANAGEMENT RESPONSE TO THE CRISIS: UNDERSTANDING THE FUTURE MANAGEMENT PERCEPTION." In Tourism in Southern and Eastern Europe 2023: Engagement & Empowerment: A Path Toward Sustainable Tourism. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/tosee.07.34.

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Purpose – The purpose of this research was to explore the effect of pandemic development on Generation Z representatives in the sector of Tourism and Hospitality and their perception regarding required actions for ensuring the business success in times of the crisis. The most important fact is reflected in a sample structure, which obtained representatives of Generation Z, who will soon directly influence the business by taking over majority of leading positions. It was interesting to research reactions to the crisis from the perspective of generation who tackled the crisis for the first time
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Pavia, Nadia, Tamara Floričić, and Edna Mrnjavac. "FLEXIBLE WORKSPACES AND REMOTE WORK IN HOTEL ACCOMMODATION OFFER – COMPETITIVENESS CONTEXT." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.10.

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Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests’ new routines and expectations. The combination of work and holiday is taking hold, especially since the pandemic changed work methods which have become more f lexible. Remote work has enabled people to travel and conduct their business activities; therefore, a new word explaining this new concept is forged; workspitality (abbreviation of words work + hospitality). The purpose of this p
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Reports on the topic "The perceptions of tourism managers"

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Heist, H. Daniel, Danielle Vance-McMullen, Rachel Sumsion, and Jeff Williams. The National Survey of Donor Advised Fund Managers: Executive Summary and Key Findings. Dorothy A. Johnson Center, 2025. https://doi.org/10.4087/fznr6193.

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The Donor Advised Fund Research Collaborative (DAFRC) is a group of academic and nonprofit researchers leading a 4-year, comprehensive research initiative to provide empirical data and insights on the characteristics and activities of donor advised funds (DAFs) in the United States. This report, which is the second of three reports by the DAFRC, provides insights into DAF sponsors’ perceptions, policies, and practices. The report’s findings are based on a 2023 management survey of 128 DAF sponsors. This survey covered topics related to DAF strategy, operational capacity, philanthropic advising
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Elacqua, Gregory, Danielle Nascimento, Tássia Cruz, Vinicius Princiotti, and Caio Callegari. Training Leaders for School Management in Pernambuco. Inter-American Development Bank, 2025. https://doi.org/10.18235/0013489.

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In this Technical Note, we document the unique experience of the state of Pernambuco in restructuring its School Management Training Program (Progepe), adopting the Certificate in Education Finance (CFE) from Georgetown University as its methodological framework. For the first time, the course included educational finance modules, and the study aimed to analyze the profile of the future school managers participating in the program, as well as their perceptions and prior and post-training knowledge regarding education funding at national, local, and school levels. The methodology consisted of a
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Delgado, Martha Elena, Juan David Herreño, Marc Hofstetter, and Mathieu Pedemonte. The Causal Effects of Expected Depreciations: Preliminary Findings. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013145.

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We estimate the causal effects of a shift in the future expected exchange rate of a local currency against the US dollar on a representative sample of firms in a small open economy. We survey a nationally representative sample of firms and provide the one-year-ahead nominal exchange rate forecast published by the local central bank to a random sub-sample of firm managers. This information treatment is effective in shifting exchange rate expectations and perceptions. These effects are persistent and larger for non-exporting firms. Linking survey responses with administrative census data, we est
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Delgado, Martha Elena, Juan David Herreño, and Marc Hofstetter. The Causal Effects of Expected Depreciations. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013188.

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We estimate the causal effects of a shift in the future expected exchange rate of a local currency against the US dollar on a representative sample of firms in a small open economy. We survey a nationally representative sample of firms and provide the one-year-ahead nominal exchange rate forecast published by the local central bank to a random sub-sample of firm managers. This information treatment is effective in shifting exchange rate expectations and perceptions. These effects are persistent and larger for non-exporting firms. Linking survey responses with administrative census data, we est
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Delgado, Martha Elena, Juan Herreño, Marc Hofstetter, and Mathieu O. Pedemonte. The Causal Effects of Expected Depreciations. Federal Reserve Bank of Cleveland, 2024. http://dx.doi.org/10.26509/frbc-wp-202407.

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We estimate the causal effects of a shift in the expected future exchange rate of a local currency against the US dollar on a representative sample of firms in an open economy. We survey a nationally representative sample of firms and provide the one-year-ahead nominal exchange rate forecast published by the local central bank to a random sub-sample of firm managers. The treatment is effective in shifting exchange rate and inflation expectations and perceptions. These effects are persistent and larger for non-exporting firms. Linking survey responses with administrative census data, we find th
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Linge, Tone Therese, Olga Gjerald, Åse Helene Bakkevig Dagsland, Kai Victor Myrnes-Hansen, Huseyin Arasli, and Trude Furunes. In Pursuit of Fair Work: Taking a closer look at the Norwegian hospitality industry. University in Stavanger, 2023. http://dx.doi.org/10.31265/usps.269.

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This report highlights the findings and implications of research conducted in the Norwegian hospitality sector during the Covid-19 pandemic. The report focuses on workers’ experiences in the industry, using the Fair Work Principles: fair contracts, fair pay, fair conditions, fair management, and fair representation. Similar surveys have been conducted among hospitality workers in Ireland, Scotland, Greece, Australia, and New Zealand. The Norwegian survey was conducted between September 2021 – March 2022 and generated 853 responses of which 585 were complete from workers in the Norwegian hospit
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Williams, Janine, Maria Hameed Khan, Robyn Mayes, Trish Obst, and Benjamin Lowe. Getting on at Work: Progression and Promotion of Women with Disability in the Victorian Public Service. Queensland University of Technology, 2023. http://dx.doi.org/10.5204/rep.eprints.241144.

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Overview of the Project Gender inclusivity and equal employment opportunities are key priorities for the Victorian Government. The Gender Equality Act 2020 (the Act) commenced in March 2021 and laid the foundation to improve workplace gender equality in the Victorian public sector. The legislation requires Victorian public sector entities to explicitly address intersecting forms of inequality and disadvantage. The research project aimed to centre the voices of women with disability to provide evidence-based insights into the enablers, barriers and inclusive practices shaping their career progr
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Un, Leang, Somolireasmey Saphon, and Serey Sok. Gender Analysis of Survey on Cambodia’s Young and Older Generation: Family, Community, Political Knowledge and Attitudes, and Future Expectations. Cambodia Development Resource Institute, 2019. https://doi.org/10.64202/wp.117.201909.

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Cambodia, following more than two decades of impressive economic performance and development, is fast becoming one of Asia’s new tiger economies. Sustained robust GDP growth of over 7 percent has supported improvements in physical infrastructure (economic and social) and substantial poverty reduction. This economic improvement, mostly made possible by rapid manufacturing (garment industry), construction and tourism growth, is paving the way for rapid urbanisation. The pace of urbanisation combined with demographic change, improved access to education, and widespread internet use is playing a s
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Veung, Naron, and Seyhah Ven. Exploring Insights into Vocational Skills Development and Industrial Transformation in Cambodia. Cambodia Development Resource Institute, 2021. https://doi.org/10.64202/wp.131.202110.

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Industrial development is central to Cambodia’s economic development as it plans to upgrade the country’s status to an upper-middle-income country by 2030 and to a high-income country by 2050. Equipping the workforce with the skills and competencies that match industrial needs requires a great deal of continuous efforts and resources. In this regard, this paper aims to look into the linkage between skills and transformation based on employers’ perspectives. It explores insights into how companies perceive and use the skills and qualifications of their employees to overcome changes in technolog
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Phillips, Jake. Understanding the impact of inspection on probation. Sheffield Hallam University, 2021. http://dx.doi.org/10.7190/shu.hkcij.05.2021.

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This research sought to understand the impact of probation inspection on probation policy, practice and practitioners. This important but neglected area of study has significant ramifications because the Her Majesty’s Inspectorate of Probation has considerable power to influence policy through its inspection regime and research activities. The study utilised a mixed methodological approach comprising observations of inspections and interviews with people who work in probation, the Inspectorate and external stakeholders. In total, 77 people were interviewed or took part in focus groups. Probati
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