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Pettersson, Linus, Emma Johansson, and Fredrica Enström. "Visual Merchandising : Har visual merchandising en betydande roll inom second hand?" Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-23816.
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Second hand-handeln i Sverige växer allt mer och antalet aktörer inom marknaden ökar. Konsumenter sätter allt större krav på hur företag framställer sina produkter och designar sina butiker. Konventionell handel skiljer sig åt från second hand-handeln då strategier inom visual merchandising följs mer noggrant. Fast-fashion utgår ifrån att företag producerar nya plagg snabbt och billigt där företagens hållbarhetsaspekter ifrågasätts allt mer. Second hand är ett mer miljövänligt konsumtionsalternativ där begagnade varor säljs. Visual merchandising används inom konventionell handel genom att på olika sätt skapa en bra butiksmiljö som är eftertraktad hos konsumenterna. Företags värderingar och budskap förmedlas genom användandet av visual merchandising och detta hjälper företag att differentiera sig mot andra företag. En kvalitativ studie har genomförts med semistrukturerade intervjuer av sex kunder och två butiksanställda från butiken Veras samt en observation av butiken. Studiens syfte har varit att undersöka vilken roll visual merchandising spelar inom second hand-butiker. För att kunna besvara studiens syfte har ett teoretiskt ramverk formulerats genom litteratursökning inom området visual merchandising. Dessa teorier har legat till grund för de frågor som ställts till intervjudeltagarna. Kunderna har svarat på frågor om deras generella åsikter inom second hand samt hur de upplever butiken Veras i Borås. Butikspersonalen har svarat på frågor om hur deras butiksdesign ser ut och hur de arbetar med visual merchandising. Av resultaten från intervjumaterialet och observationen har slutsatser dragits om att visual merchandising spelar stor roll för både kunder och företag inom second hand, då kunders butiksupplevelse förhöjs med hjälp av verktyg som visual merchandising. Kunder upplever visual merchandising som viktigt och positivt för att hitta inspiration och för att förhöja deras butiksupplevelse. Det är viktigt att butiker förmedlar butikernas tema och att det stämmer överens med butikens identitet och värderingar. Konkret fönsterskyltning, tydligt förmedlande av butikens sortiment, utnyttjande av strategier inom doft och ljud samt ha en strukturerad strategi inom produktexponering, är de viktigaste områdena inom visual merchandising för second hand-butiker att följa.Second hand trade in Sweden is growing and the number of players in the market are increasing. Consumers puts higher demand on how companies manufacture their products and design their stores. Conventional trade differs from second hand in that visual merchandising strategies are more closely followed. The fast fashion business model is based on companies producing new garments quickly and cheaply, where companies' sustainability aspects are increasingly questioned. Second hand is a more environmentally friendly consumer alternative where used goods are sold.Visual merchandising is used in conventional trade by creating a good retail environment that is sought after by consumers in various ways. Corporate values and messages are conveyed through the use of visual merchandising and this helps companies differentiate themselves from other companies.A qualitative study was conducted with semi-structured interviews of six customers and two store employees from the Veras store as well as an observation of the store. The purpose of the study was to investigate the role visual merchandising plays in second hand stores. In order to answer the study's purpose, a theoretical framework has been formulated through literature search in the area of visual merchandising. These theories have been the basis for the questions asked to the interview participants. Customers have answered questions about their general opinion on second hand and how they experience the store Veras in Borås. The staff of Veras has answered questions about what their store design looks like and how they work with visual merchandising.From the results of the interview material and the observation, conclusions have been drawn that visual merchandising plays a big role for second hand companies, since customers find it important how a store's environment is perceived. Veras clients are experiencing Veras visual merchandising techniques as positive, since they think it contributes to an inspiring shopping environment and inherence the clients experience. It is important that stores communicate the stores' theme and that it matches the store's identity and values. Concrete window display, clear communication of the store's product assortment, utilization of strategies in fragrance and sound as well as having a structured strategy in product exposure, are the most important areas of visual merchandising for second hand stores to follow.
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LINGE, CECILIA, and SOFIE SVANTESSON. "Online visual merchandising -ur ett konsumentperspektiv." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18102.
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Denna uppsats handlar om modeföretags online visual merchandising ur ett konsumentperspektiv. Vi har undersökt vad konsumenter anser vara viktiga aspekter ur perspektiven miljö, navigering och produktpresentation för att de ska finna en e-handelssida attraktiv. Tidigare forskning visar att för en kund ska genomföra ett lyckat köp på ett modeföretags e-handelssida krävs det att den virtuella miljön är väl utformad. Dock fann vi ett gap i tidigare forskningen där teorierna inte var prövade utifrån ett konsumentperspektiv. Målet var därför att skapa en modell, som tog hänsyn till konsumentens åsikter, och som modeföretagen kan ha användning för vid utformning av sin virtuella miljö. Vi har funnit inspiration till vår studie utifrån ett fallföretag, här i uppsatsen kallat Företag X, som är ett modeföretag som till största del bedriver sin handel på nätet. För att tillgå data som kunde besvara vår frågeställning valde vi en kvalitativ inriktning på vår studie där sju tycken semistrukturerade intervjuer utgjorde den största delen av vår datainsamling. Vi utförde även två observationer på Företag X i form av möten, som fungerade som en förstudie till våra intervjuer. Vår undersökning visade att konsumenter föredrar en avskalad och enkel e-handelssida som är lätt att hitta på. Reklambilderna på förstasidan ska vara enhetliga och inspirerande och alla onödiga bilder och texter ska tas bort. Även navigeringen ska vara enkel som möjligt eftersom konsumenten värdesätter så få klick som möjligt innan hen når den tänkta produkten. Produktbilderna och produkttexten ska vara i fokus på en produktsida eftersom hen gärna vill få en snabb överblick över produktens egenskaper. Konsumenten vill helst att det ska finnas tre bilder på produkten, en fram, en bak och en från sidan, som ska vara på en mänsklig modell mot en neutral bakgrund. Produkttexten ska vara kort och koncis men samtidigt beskriva en känsla av plagget. Zoom och catwalk-film är värdeadderande verktyg som gärna får finnas med vid produktvisningen. Utifrån vår studie kan vi konstatera att dagens modeföretag har en stor utmaning framför sig gällande utformning av sin e-handelssidas atmosfär, navigering och produktpresentation för att attrahera kunden till ett köp och för att hen ska känna sig säker i sitt köpbeslut. Utifrån vår studie kan vi också konstatera att konsumenterna är kräsna då de ställer höga krav på att informationsflödet från företagen ska uppfylla deras förväntningar på plagget. Då modeföretagen ännu inte kan individanpassa sina e-handelssidor i den höga grad som konsumenten troligtvis hade velat är det av stor vikt att företagen ändå har kunskap om vad deras kunder eftersträvar i fråga om den virtuella miljön. Därför kan vår utformade modell hjälpa modeföretagen att använda sig av online visual merchandising på rätt sättProgram: Textilekonomutbildningen
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Zhu, Li. "Effective visual merchandising in fashion retailing." Thesis, University of Leeds, 2009. http://etheses.whiterose.ac.uk/11290/.
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This investigation attempts to identify the role of window display in today's arena of fashion retailing and formulate a system of approaches that can be considered useful in designing the image of window display. The literature view provides a review of the aspects of knowledge thought to be related to the subject of window display. The review covers the area of fashion marketing with regard to the history of fashion retailing, fashion marketing promotion mix and store atmospherics. Window display shares similar principles with fashion marketing and promotion mix, but demonstrates uniqueness with regard to its aesthetic and commercial functions. The design tactics of window display need to be adopted to gear to the complexity of the fashion market. Designing store window should not only depend upon the creativity of the designer, marketers and designers need to cooperate to create window displays which can attract attention and encourage consumers' patronage. The 'market in' principles have now penetrated into every aspect of fashion marketing. It becomes essentially important to transform the attributes of consumers' preference into aspects of design in order to make the design outcome effective in influencing consumer behaviour. This investigation shows an initial step in investigating the various aspects of window displays. Five experiments and surveys have been taken to attempt on the approaches which can be used to possibly improve the effectiveness of window display. The emphasis of the experiments and surveys were focused on the perspective in viewing a window display. Finally, the implication of the literature reviews and the research findings, together with the recommendations are valued.
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Zannetti, Ilaria <1993>. "Online Visual Merchandising nel settore dell'occhialeria." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/14754.
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Il presente lavoro di tesi si propone di identificare gli elementi di Online Visual Merchandising utilizzati negli e-commerce di occhialeria. Il modello proposto da Katrandjiev e Velinov (2014), riguardante il settore dell’abbigliamento, viene ripreso e applicato per la prima volta ad un campione di siti web di occhialeria, presentando gli elementi individuati in cinque categorie che a loro volta formano due gruppi principali. I risultati vengono analizzati calcolandone la frequenza di utilizzo, in base alla quale i dati vengono discussi e confrontati per identificare quali siano gli elementi maggiormente presenti nel settore.
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Hernquist, Felicia, and Denise Masser. "Visual merchandising online : Utformning av produktsidor för sportkläder." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-235.
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Denna uppsats handlar om visual merchandising online med fokus på företag som säljer sportkläder. Studien har genomförts ur ett konsumentperspektiv. Vår undersökning syftar till att studera produktsidor för sportkläder för att se hur konsumenter uppfattar den produktinformation, både visuell och verbal, som produktsidorna innehåller. Därigenom ska en kartläggning kunna göras av vilka element som är av vikt för respondenterna samt hur dessa bör utformas. Visual merchandising kan förklaras som den strategiska presentationen av ett företag och deras produkt, eller produkter, vars funktion är att attrahera kunder och underlätta inköpsprocessen. Således är visual merchandising online den visuella försäljningen i en onlinemiljö. Det finns utmaningar vid onlineshopping som tycks vara detta: att kommunicera sina produkter på ett rättvisande sätt som både lockar och ger rätt förväntningar. Man måste väga upp för det som går förlorat när köpet inte längre sker i en fysisk butiksmiljö, där en produkt upplevs både visuellt och taktilt. Forskning visar att en tydlig strategi för visual merchandising ge konkurrensfördelar och vara avgörande för att locka kunder. Som en förstudie analyserades sex olika produktsidor. Undersökningen genomfördes sedan genom semi-strukturerade intervjuer med tio respondenter. Under intervjuerna fick respondenterna besöka produktsidorna för att sedan kunna dela med sig av sina åsikter och iakttagelser. Intervjufrågor formulerades utifrån undersökningsmodellen som formulerats samt det teoretiska ramverket. Undersökningsmodellen skapades utifrån S-O-R-modellen för att kunna kartlägga respondenternas beteenden samt tydliggöra vilka faktorer som ligger till grund för deras respons. Resultaten av studien är en guide för utformningen av en produktsidas element; produktsidans helhet, produktbilder samt produktinformation. Sammanställningen av denna studie visar att en ren och avskalad produktsida föredras. Fokus ska ligga på den valda produkten för att inte sidan ska upplevas som rörig. Viktiga direkta signaler är pris, bild och produktbeskrivning. Dock kan det vara så att om intentionen verkligen är att genomföra ett köp kan annan information som exempelvis rör retur-, leverans- eller köpvillkor anses vara relevanta direkta signaler. För hela plagget är två bilder att föredra, en framifrån och en bakifrån. Bilderna bör vara av mycket god kvalitet och inte heller vara för mörka. Produktbilderna bör ha en sportigare framtoning för att ge konsumenter känslan att det faktiskt är ett sportplagg som presenteras. Konsumenter vill även ha möjlighet att se plaggets detaljer och sömmar. Detta kan göras genom zoom-funktion eller detaljbilder. Den verbala informationen är viktig för att beskriva materialets funktion och komposition då detta kan vara svårt att få en uppfattning om bara genom bilder av ett plagg.
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HUBRECHTS, LAURENT, and Beyhan Koktürk. "Effects of visual merchandising on young consumers' impulse buying behaviour." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-18976.
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Romero, Vizarreta Juan De Dios. "Elementos del Windows display en relación con la intención de compra de videojuegos en Centros Comerciales en mujeres aficionadas de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626201.
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En base al constante crecimiento del mercado de videojuegos, diversas marcas buscan incorporar estrategias para diferenciarse del resto y poder potenciar la intención de compra de las personas en su beneficio, tal como las tiendas Phantom y Lawgamers, quienes buscan obtener la mayor cantidad de ventas posibles. Por tal motivo, la presente investigación tiene como finalidad encontrar la relación entre las variables de los elementos del windows display e intención de compra de videojuegos en Centros Comerciales en mujeres aficionadas de Lima Metropolitana.
Así mismo, el trabajo de investigación busca responder a la pregunta de investigación formulada, la cual debate acerca de cuál de los elementos del windows display son más influyentes en la intención de compra y, así responder la hipótesis propuesta, la cual menciona que el sticker o la estatua tienen mayor influencia en la intención de compra. Además, esta investigación esta compuesta por una parte cualitativa y cuantitativa, la cual es de tipo correlacional porque se busca comprobar la relación de una variable con otra y con técnica mixta.
Así pues, los resultados obtenidos de la investigación revelaron que el sticker y la estatua no son los elemento del windows display que más influyente en la intención de compra en el público objetivo. Por otro lado, el windows display cuenta con otros elementos, los cuales fueron jerarquizados según su grado de importancia, siendo los más importantes producto, color, sticker, iluminación y estatua. Por ultimo, se pudo concluir que el producto es el elemento del windows display que más influyente en la intención de compra en el público objetivo.Based on the constant growth of the videogame market, several brands seek to incorporate strategies to differentiate themselves from the rest and to maximize the intention of people to purchase on their benefit, Stores like Phantom and Lawgamers, who seek to obtain as much sales as possible. For this reason, the purpose of this research is to find the relationship between The variable elements of windows display and the intention of buying videogames in shopping centers for amateur women in Metropolitan Lima. Likewise, the research work seeks to answer the question formulated, that discusses which of the elements windows display are most influential in the purchase intention and, answer the proposed hypothesis, which mentions that the sticker or the statue have a greater influence on the purchase intention. In addition, this research is composed of a qualitative and quantitative part, which is correlated because it seeks to verify the relationship of one variable with another and with mixed media. Thus, the results obtained from the investigation revealed that the sticker and the statue are not elements of the windows display that most influential in the purchase intention in the target audience. On the other hand, the windows display has other elements, which were ranked according to its importance, being the most important product, color, sticker, lighting, statue. Finally, it can be concluded that the product is the element of the windows display that is the most influential in the purchase intention in the target audience.
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Bechiňová, Markéta. "Fashion merchandising a jeho aplikace ve vybrané firmě." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-19253.
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The thesis is divided into two parts. The firts part deals with theoretical description of fashion merchandising, including specification of visual merchandising, sensoring merchandising and other aspects of shopping environment. The second part is dedicated to description of practical application of those principles in a selected shop of an international fashion retailer.
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Berggren, Matilda, and Klara Nordin. "Online visual merchandising : På e-handelssidor riktade mot den svenska marknaden." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-314.
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År 2014, var kläder och skor två av de varukategorier som resulterade i flest transaktioner online, i Sverige. Till följd av att e-handeln växer, behöver företag inom modeindustrin utveckla sin visual merchandising online, så att den är lika effektiv som i fysiska butiker. De amerikanska forskarna Ha, Kwon och Lennon (2007) utvecklade i en studie en taxonomi där de undersökte visual merchandsing-element på den koreanska och amerikanska e-handelsmarknaden. Syftet med denna studie är att testa den taxonomi som Ha et al. (2007) utvecklade, på e-handelssidor riktade mot den svenska marknaden. Resultatet jämförs med den tidigare studien av Ha et al. (2007), följaktligen e-handelssidor på den koreanska och amerikanska marknaden. Detta utförs genom att undersöka om de visual merchandsing-element som Ha et al. (2007) identifierade återfinns på e-handelssidor riktade mot den svenska marknaden, samt om det finns nya visual merchandising-element som kan identifieras på e-handelssidor riktade mot den svenska marknaden. Som metod användes en innehållsanalys där online visual merchandsing-teman studerades på 50 e-handelssidor riktade mot den svenska marknaden. De teman, med underliggande element, som analyserades var navigering, e-handelsmiljön och produktpresentation. Utöver dessa teman lades ytterligare ett tema till, från en studie gjord av Park och Stoel (2002); information. Flertalet andra element observerades som inte fanns med i den tidigare taxonomin av Ha et al. (2007) och dessa adderades till studien. Resultatet visade att vissa av elementen inom online visual merchandsing på den svenska marknaden skiljde sig från de resultat Ha et al. (2007) presenterade i sin studieIn 2014, apparel and shoes was two of the product categories that resulted in most transactions online in Sweden. As a result of the growing interest in e-commerce, companies in the fashion industry needs to develop visual merchandising strategies that can function just as well online as the ones in physical stores. In a study made by the American researchers Ha, Kwon and Lennon (2007), a taxonomy was developed in order to examine visual merchandising elements of apparel retail websites in Korea and The US. The purpose of this study is to test the taxonomy created by Ha et al. (2007) on websites targeted at the Swedish market This will be done by addressing the questions at issue; to examine if the visual merchandising elements that Ha et al. (2007) identified can be found on the web sites in this study and to examine whether there are new elements to identify on the web sites targeted at the Swedish market. A content analysis was used to examine online visual merchandising-themes on 50 Swedish e-commerce sites. The themes analysed, with underlying elements, was environment, manner of presentation, path finding. In addition to these themes another one was added from a study made by Park and Stoel (2002), information. During the analysis several elements that was not included in the previous studies was discovered. These were also added to the taxonomy developed in this study. The findings of the study showed that some of the online visual merchandsing-elements differed on the Swedish market compared to previous studies. Also as mentioned, the taxonomy was further developed. This thesis will henceforth be written in Swedish.
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Aguiar, Karine Petry de. "Ambientes comerciais e a influência do design visual." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/16/16134/tde-16022017-123447/.
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O comércio foi uma das razões que impulsionaram os amplos investimentos em infraestrutura e desenvolvimento dos meios de transporte, com o intuito de facilitar o deslocamento por grandes distâncias. Além de influenciar diretamente o surgimento dos contratos mercantis, das instituições financeiras e da moeda. O comércio, na forma como conhecemos hoje, teve início com o escambo, que ocorria em feiras itinerantes. Com o tempo, houve a necessidade de se estabelecer um local fixo onde fossem promovidas tais trocas. Com isso, surgiram os primeiros armazéns de secos e molhados, que propiciaram a base para a arquitetura comercial. A pouca relevância dada a este tipo de arquitetura, bem como a influência clara do comércio na paisagem urbana, foram os impulsos necessários para este projeto. Os ambientes comerciais são a estética dos espaços urbanos e, muitas vezes, são projetados sem a devida preocupação em conciliar a arquitetura com ferramentas de design visual, como o merchandising visual, que permitem projetar ambientes que se comuniquem melhor com os consumidores e com a cidade. O presente mestrado consiste em uma pesquisa para levantar, identificar e indicar parâmetros pertinentes ao design visual aplicados em fachadas de estabelecimentos comerciais e as influências do modo de consumir do sujeito pós-moderno na concepção destes espaços.Commerce was one of the main reasons that boosted investments in infrastructure and development of transportation systems with the intent to facilitate long-distance movement. It also influenced directly the emergence of commercial contracts, financial institutions, and currencies. Commerce, as we know it, began with the exchange of goods and services that happened in roving markets. With time, as the demand grew, there was a rise in the need for an established location where trade could expand. That enabled the development of the first warehouses of dried and liquid goods which formed the base for commercial architecture. The low level of importance given to this type of architecture along with the influence of commerce in the urban landscape were the key motivations for this project. The places of trade area the aesthetically shape urban spaces and, in many cases, these places do not align the architecture with tools of Visual Design, such as visual merchandising, which allow us to design environments that better communicate with the consumers and the city. This present study aims to find out, identify and specify parameters relevant to the visual design applied in commercial storefronts and influences the way of consuming the postmodern subject in the design of these spaces.
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Silva, José Eduardo Vilas Bôas. "As variáveis de atratividade do consumo de vestuário de moda em hipermercados: um estudo da influência do visual merchandising." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/100/100133/tde-09112017-091222/.
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Este estudo tem como objetivo principal avaliar o visual merchandising como ferramenta capaz de alterar a percepção e disposição dos shoppers para o consumo de moda em hipermercados. Dessa forma, colabora com o delineamento de estratégias que sejam determinantes na oferta da categoria moda para o segmento supermercadista, haja vista o desafio da gestão de categorias antagônicas (produtos hedônicos e utilitários) em um mesmo ponto de venda, prática crescente no segmento varejista alimentar de grandes superfícies. Para atender tal objetivo foram definidas cinco etapas: (1) levantamento através da revisão bibliográfica dos parâmetros ideais para o uso das ferramentas de visual merchandising configurando um modelo das melhores práticas; (2) identificação do panorama geral das estratégias da atmosfera de loja atualmente empregadas nos hipermercados para comercialização de artigos na seção moda; (3) correlação das práticas do mercado-alvo obtidas no estudo in loco com os dados oriundos da revisão bibliográfica; (4) questionamento do público consumidor feminino acerca de suas impressões em relação aos hipermercados estudados correlacionando-se os dados de satisfação com o overview teórico e aqueles identificados no mercado; e (5) verificação junto ao público consumidor sobre a capacidade do ambiente de loja alterar as percepções de valor dos produtos e sua disposição à compra. O estudo, portanto, é de caráter descritivo e qualitativo, utilizando-se dos métodos de observação e entrevista. A análise dos dados permitiu concluir, entre outros aspectos, que os recursos de visual merchandising que compõe a atmosfera de loja são relevantes na decisão de compra e que a imagem de marca (sobretudo de preço baixo) e a possibilidade de pouca variedade de produtos altamente especializados, afetam a definição de uma missão de compra hedônica. Logo, a missão de compra utilitarista, tradicionalmente vinculada aos hipermercados, tem na atmosfera de loja um contraponto positivo para estimular o consumo de vestuário de moda, sendo que, quanto maior o conteúdo de moda da categoria de produtos comercializados, mais importante será uma atmosfera de loja com identidade e linguagem próprias do varejo especializado de moda, diferenciando o setor do restante do hipermercadoThe main goal of this study is to evaluate the visual merchandising as a tool capable of changing the perception and disposition of shoppers for the purchase of fashion products in hypermarkets. In this way, it collaborates with the definition of strategies that are determinant in the offer of fashion for the supermarket segment, given the challenge of managing antagonistic categories (hedonic and utilities products) at the same place, a growing practice in the food retail segment of great surfaces. To meet that goal, five steps were defined: (1) data collection through the bibliographic review of the ideal parameters for the use of visual merchandising tools, setting up an ideal theoretical model for the practice; (2) Identification of the general panorama of the stores atmosphere strategies currently used in hypermarkets for the retail of fashion items; (3) correlation of target markets practices, obtained in the study in loco with the data from the bibliographic review; (4) questions presented to the female customers about their impressions of the hypermarkets analyzed, correlating the satisfactory elements with the theoretical model and those identified in the market. And (5) examination of the consumers opinion about the ability that the stores environment have in changing their perceptions regarding the value of products, and their willingness of purchasing of such items. Therefore, this study is descriptive and qualitative, using observation methods and interview. The analysis of the data has allowed a conclusion that shows that the visual merchandising features that set up a stores atmosphere are relevant in the purchase decision, and that the brand image (especially with a low price characteristic) and the offer of a small variety of products, change the definition of a hedonic buying mission, among other aspects. Therefore, a utilitarian buying mission, traditionally linked to hypermarkets, has a positive counterpoint in the stores atmosphere to encourage the purchase of fashion clothing, being that: the greater the fashion content in the category of products, the more important is a stores atmosphere that presents identity and specialized characteristics from the fashion commerce, differentiating the section from the rest of the hypermarket
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Sampaio, Juliana Paradinha. "Marketing no varejo de moda: proposta de método de identificação de tecnologias aplicadas ao visual merchandising." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/100/100133/tde-16052017-210911/.
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O visual merchandising proporciona ao varejo um ambiente memorável e agradável, além de promover o processo de compra, induzir o consumidor a retornar, favorecer o trabalho dos vendedores e tornar o ambiente da loja estimulante. O objetivo geral da pesquisa foi desenvolver a proposta de um método de apoio à identificação de tecnologias no ponto de venda que vise à competitividade de uma empresa no varejo de moda. A revisão da literatura abordou os seguintes tópicos: varejo, competitividade e inovação; marketing e visual merchandising; tecnologia da informação e a ética no uso de dados dos consumidores; bem como, as empresas de moda que utilizam tecnologia em seus pontos de venda. A metodologia de pesquisa se deu a partir do levantamento conceitual sobre os temas citados. A técnica de pesquisa escolhida para o estudo foi a análise de conteúdo. Os dados que compõem e sustentam o método foram coletados através de uma ampla revisão da literatura. O método apresentado no resultado é baseado em teorias de adoção e difusão da inovação e também em conceitos pertencentes ao varejo de moda. O método se divide em quatro etapas: (i) identificação de tecnologias com potencial de uso para cada uma das áreas do ponto de venda; (ii) fatores de decisão para a adoção das tecnologias; (iii) viabilidade das possíveis aplicações tecnológicas; e (iv) dados provenientes das aplicações tecnológicas e a contribuição de informações para os setores da empresa. Espera-se que em estudos futuros ocorra a aplicação do método em uma ou mais empresas para a verificação real de que ele poderia aumentar a vantagem competitiva, relacionando o varejo à tecnologiaVisual merchandising provides to the retail a memorable and enjoyable environment, as well as promoting the buying process, inducing the consumer to return, favoring the salespeople, and making the store environment stimulating. The general objective of the research was to develop the proposal of a method to support the identification of technologies at the point of sale aiming for the company competitiveness in the fashion retail. The literature review addressed the following topics: retail, competitiveness and innovation; marketing and visual merchandising; information technology and ethics in using the consumer data; as well as, fashion companies that use technology at their points of sale. The research methodology was based on a conceptual survey about the themes mentioned. The chosen research technique for the study was the content analysis. The data that compose and sustain the method were collected through a broad literature review. The method presented in the result is based on adoption and diffusion of innovation theories, along with concepts belonging to fashion retail. The method is divided in four stages: (i) identification of technologies with usage potential for each one of the areas of the point of sale; (ii) decision factors for technology adherence; (iii) feasibility of possible technological applications; and (iv) data from technological applications and the contribution of information to the company\'s sectors. It is expected that in future studies about the application of the method in one or more companies will occur for real verification that it could increase the competitive advantage, relating the retail to technology
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Ferreira, Nathalia Pizzini. "O universo dos sentidos das mulheres e o produto de moda de luxo : um estudo sobre a experiência de compra feminina dentro do shopping JK Iguatemi em São Paulo." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/100/100133/tde-24092018-135037/.
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A pesquisa teve o como objetivo entender como as lojas de luxo pretendem seduzir suas clientes mulheres no ambiente de compra através do uso de artifícios de visual merchandising. Foi realizada uma pesquisa teórica e empírica para avaliar a questão, com o shopping JK Iguatemi como estudo de caso. Nele, cinco lojas foram analisadas mais a fundo. Verificou - se que as lojas usam basicamente os mesmos artifícios nos pontos de venda, o que possibilita concluir quais os sentidos humanos são mais estimulados dentro das lojas de luxoThe research aimed to understand how luxury stores intend to seduce their female shoppers in the buying environment through the use of visual merchandising tools. A theoretical and empirical research was conducted to evaluate the issue, with JK Iguatemi Mallas a case of study. There five stores were analyzed further. Is was found that the stores use basically the same tools at the points of sale, which makes it possible to conclude which human senses are most stimulated within the luxury stores
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García, Alcázar Marco Antonio. "Propuesta de un diseño de visual merchandising enlazado al traffic building para maximizar las ventas en un centro comercial. El caso de la tienda ÉL del centro comercial El Polo." Bachelor's thesis, Universidad Ricardo Palma, 2016. http://cybertesis.urp.edu.pe/handle/urp/1366.
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Del análisis de los resultados de la investigación, se afirma que la Tienda Él del centro comercial El Polo brinda un excelente servicio de atención personalizada a sus clientes y que emplean tele marketing como medio de fidelización. Sin embargo la tienda en estudio presenta falencias internas que influyen directamente en el volumen de sus ventas, ya que según las encuestas realizadas en la tienda en estudio existen diversos factores que intervienen en el proceso de venta y que son determinantes al medir la efectividad de la tienda.
De los encuestados en la Tienda Él del centro comercial El Polo, un 34% valora la presentación visual del establecimiento como factor de compra, mientras que un 28% y un 18% valoran la atención personalizada y la calidad del producto respectivamente. Y la diferencia que asciende al 20% se inclina por la marca del producto y otros factores irrelevantes en el estudio.
Por otro lado los encuestados no consideran que el ambiente interno de la tienda presente un adecuado Visual Merchandising, ya que un 66% no están de acuerdo en la presentación del establecimiento. Es claro que la cadena está desaprovechando una gran participación de mercado, otorgando a sus competidores parte de sus clientes frecuentes.
Por lo expuesto, concluimos que la propuesta de un diseño de Visual Merchandising enlazado al Traffic Building, va permitir a la tienda en estudio, maximizar sus ventas y alcanzar sus metas. En realidad, es un diseño dúctil, maleable y parafraseando términos de mercadeo, que tiene como propósito fundamental guiar estratégicamente al personal en tienda en como rentabilizar los productos que se ofrecen y los espacios que estos ocupan.
Analysis of the results of the investigation, it is affirmed that the store El Polo shopping center provides an excellent service of personalized attention to its customers and that use telemarketing as a means of loyalty. However, the shop under study has internal shortcomings that directly influence the volume of its sales, since according to the surveys conducted in the store under study there are several factors involved in the sales process and are decisive in measuring the effectiveness of the store.
Of those surveyed in the Him Store of the El Polo shopping center, 34% value the visual presentation of the establishment as a purchase factor, while 28% and 18% value personalized attention and product quality respectively. And the difference amounting to 20% is tilted by the product brand and other irrelevant factors in the study.
On the other hand the respondents do not consider in the internal environment of the store an adequate Visual Merchandising, since 66% do not agree on the presentation of the establishment. It is clear that the chain is wasting a large market share, giving its competitors some of its frequent customers.
For the above, we conclude that the Design of a Visual Merchandising linked to the Traffic Building, will allow the store under study, maximize its sales and reach its goals. In fact, it is a ductile, malleable design and paraphrasing marketing terms, whose fundamental purpose is to strategically guide shop personnel in how to make profitable products offered and the spaces they occupy.
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Berg, Fanny, and Lina Fredriksson. "Online visual merchandising på shoppingappar : En studie om miljömässiga elements påverkan på impulsköpsbeteende." Thesis, Södertörns högskola, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-40962.
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Impulse purchases on mobile applications are an important source of income for clothing companies in today's society. Thoughtful store communication on shopping apps is therefore necessary in the competitive clothing industry. Environmental elements are various communication tools in online visual merchandising (OVM) which have a great influence on consumers' purchasing behavior but whose impact on impulse purchases separately has not yet been explored. The purpose of the study is therefore to elucidate which environmental elements stimulate impulse buying behavior online on mobile shopping apps in the clothing industry. To investigate this, a qualitative study was conducted in the form of semi-structured interviews. According to the study, all environmental elements besides audio on video stimulate online impulse buying behavior on mobile shopping apps within the clothing industry. However, certain conditions exist for the execution of these environmental elements for this stimulus to occur. The study's results therefore show a problem that exists in securing which environmental elements stimulate impulse buying behavior when there are many embodiments of environmental elements that are experienced in different ways depending on who is exposed to them that causes an element to be able to stimulate but also prevent impulse purchases depending on this.Försäljning genom impulsköp via mobilappar är en viktig inkomstkälla för klädföretag i dagens samhälle. Behovet av genomtänkt butikskommunikation på shoppingappar är därför stort i den konkurrenssatta klädbranschen. Miljömässiga element är olika kommunikationsredskap inom online visual merchandising (OVM) som har stort inflytande på konsumenters köpbeteende men vars påverkan på impulsköp var för sig ännu inte har utforskats. Syftet med studien är därför att belysa vilka miljömässiga element som stimulerar impulsköpbeteende online på mobila shoppingappar inom klädbranschen. För att undersöka detta har en kvalitativ studie genomförts i form av semistrukturerade intervjuer. Enligt gällande studie stimulerar alla miljömässiga element förutom ljud till video till impulsköpbeteende online på mobila shoppingappar inom klädbranschen. Dock förekommer vissa premisser för utförandet av dessa miljömässiga element för att denna stimulans ska ske. Studiens resultat visar således en problematik som förekommer vid säkerställandet av vilka miljömässiga element som stimulerar till impulsköpbeteende då det förekommer många utföranden av miljömässiga element, som i sin tur upplevs på olika vis beroende på vem som exponeras för dem att det gör att ett element många gånger verkar kunna stimulera men också förhindra impulsköp beroende av detta.
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Pellegrini, Marco <1996>. "Luxury store design and visual merchandising with a Chinese-English terminological glossary." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/17641.
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I principali temi trattati nell’elaborato riguardando l’industria della moda e del lusso, ambiti che, per quanto riguarda l’argomento scelto, sono strettamente collegati al mondo del retail e alle differenti modalità di vendita di un prodotto moda ad un cliente internazionale. Il mio elaborato consiste in quattro capitoli: dopo una breve introduzione sulle origini del punto vendita, il primo capitolo si concentra sulla spiegazione del design esterno del negozio, soffermandosi su elementi quali l’insegna, la facciata, l’entrata e la vetrina; un altro argomento affrontato riguarda anche la creazione dell’atmosfera di un punto vendita attraverso la musica, i colori, le luci e le fragranze. Nel secondo capitolo, l’analisi si sposta verso il ruolo della scienza del visual merchandising e le varie tecniche che possono essere adottate all’interno del negozio. Il design degli interni, infatti, comprende varie modalità di arredamento, tipi di attrezzature usate per l’allestimento e numerose tecniche di presentazione di un prodotto. Proseguendo in maniera specifica, il terzo capitolo verte sull’analisi del concetto di “vendita visiva” e l’impatto che quest’ultima ha nel consumatore cinese: verrà sottolineata l’importanza, per le aziende, di assumere personale “in-store” in grado di comunicare in lingua cinese, utile a superare le enormi barriere linguistiche e culturali esistenti tra Occidente e Oriente. Il quarto capitolo offre, infine, un repertorio terminografico incentrato sul design del punto vendita e sul visual merchandising, con uno specifico glossario dei termini cinese-inglese.
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Bernardo, Vera Isabel. "O impacto do visual merchandising em lojas de centros comerciais, sobre o comportamento de compra do consumidor." Master's thesis, Universidade da Beira Interior, 2009. http://hdl.handle.net/10400.6/1234.
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É na nossa era que se verifica um crescente nível de desenvolvimento e expansão de
inúmeras áreas e técnicas. Nesse sentido e aplicando-se à sociedade de massas no qual
estamos inseridos, constata-se a existência de espaço cada vez mais versáteis, com
maior variedade de oferta em termos de infra-estruturas e serviços. Exemplos
representativos desta constatação são os Centros Comerciais e as suas lojas.
Partindo desta perspectiva, esta dissertação pretende ser um contributo para o estudo do
impacto que o Visual Merchandising em lojas de Centros Comerciais pode ter sobre o
comportamento de compra do Consumidor.
Assim, e por forma a atingir o objectivo, será fundamental conhecer o perfil do
consumidor, identificando os factores que mais influenciam o mesmo na tomada
decisão de compra de moda, verificar se as vitrinas demarcam alguma influência, tal
como averiguar se o interior das lojas tem alguma influência no processo de decisão de
compra do consumidor.
Os atributos do visual Merchandising, a dinâmica dos Centros Comerciais e o
comportamento de compra do Consumidor, serão assim as proposições a considerar
nesta investigação.
Para isso optou-se pela elaboração de um questionário, servindo como base às questões
implementadas primitivamente neste estudo, respostas essas que foram trabalhadas
estatisticamente de modo a que as avaliações aqui feitas estivessem fundamentadas.
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Vyskočilová, Marie. "Merchandising segmentu dekorativní kosmetiky u vybrané mezinárodní značky." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-16273.
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This diploma thesis deals with merchandising. Merchandising is a new discipline achieveing a high development potential and being more and more important in the competitive business environment. The teorethical part describes the basic concepts of the merchandising, its definitions, types and possible merchandising strategies. The practical part explains and shows whole merchandising process of the make up merchandising on a real examples from the chosen international company.
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Göransson, Amanda, Mimmi Kampe, and Amanda Andréasson. "Visual merchandising på mobila enheter : en jämförelse mellan e-handel och m-handel." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-421.
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Under år 2013 tog den mobila handeln, även kallat m-handel, ordentlig fart och trenden bara fortsätter. M-handel är ett sätt att köpa produkter på nätet, precis som e-handel fast med en mobil enhet. Teknikens utveckling är det som ligger till grund för den mobila handelns snabba tillväxt. År 2011 såldes det för första gången fler mobiler och läsplattor tillsammans än vad det såldes datorer och idag är det många människor i världen som har tillgång till internet även på resande fot. Syftet med denna uppsats är att undersöka skillnader inom visual merchandising mellan traditionella webbshoppar och mobilanpassade webbshoppar. Studien fokuserar på att granska tre aspekter inom visual merchandising online: navigering, produktpresentation och miljö. Avsikten med studien är att den kan komma att ligga till grund för vidare forskning inom visual merchandising för mobila enheter. För att besvara syftet undersöktes hur modeföretags webbshoppar respektive mobilanpassade webbshoppar ser ut utifrån ett visual merchandise perspektiv. Den metod som har använts för att undersöka detta är innehållsanalyser av olika företags webbshoppar för datorer samt deras mobilanpassade webbshoppar. 60 observationer har genomförts på 30 olika modeföretag i budgetsegmentet. Observationerna utfördes utifrån ett förutbestämt observationsschema. Resultatet av undersökningen visar att det finns både likheter och skillnader mellan fullständiga och mobilanpassade webbsidor när det gäller visual merchandising. De största skillnaderna är möjligheter till zooming, tillgång till extra alternativ, kategorisystemens utformning samt användningen av place/appear- och svepfunktion. De största likheterna är produktbilder samt färgsättningar på webbsidorna. Denna studie bidrar till kunskap inom ämnet visual merchandising för mobila enheter och kan komma att ligga till grund för vidare forskning inom ämnet. Vidare hade det varit intressant att utforska varför skillnaderna ser ut som de gör. Det hade även varit intressant att utforska hur företag ställer sig till de brister inom den mobila handeln som studien lyfter upp.
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Miotto, Juliano. "Fabricação digital na arquitetura efêmera, de estandes em feiras comerciais, aplicada em visual merchandising." reponame:Repositório Institucional da UFSC, 2016. https://repositorio.ufsc.br/xmlui/handle/123456789/167739.
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Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico, Programa de Pós-Graduação em Arquitetura e Urbanismo, Florianópolis, 2016.Made available in DSpace on 2016-09-20T04:15:37Z (GMT). No. of bitstreams: 1 341249.pdf: 10963702 bytes, checksum: 07b9c33dd8b3115d15e103fc92127a85 (MD5) Previous issue date: 2016
A inserção de novas tecnologias digitais no processo de projeto e de materialização, vem agregar em todas as fases de desenvolvimento do projeto e produção, na arquitetura e design. A fabricação digital (FD) possibilita controlar dados, customizar, adaptar e transformar as características digitais. Isto, permite produzir desde protótipos até uma edificação completa. No entanto, é fundamental a aproximação do profissional em todo o processo, desde a concepção do projeto até a manufatura.Assim, esta pesquisa tem como objetivo identificar formas de contribuição do uso da FD na arquitetura efêmera, de estandes em feiras comerciais, aplicada em visual merchandising (VM). Primeiramente, buscou-se estabelecer um cruzamento teórico dos conceitos de FD, arquitetura efêmera e VM. Na sequência, identificou-se as características de estandes em feiras comerciais, em que a FD trouxe o diferencial e as técnicas aplicadas. Por fim, fez-se um estudo de campo, em uma feira comercial, no intuito de saber se os expositores conheciam ou usaram a FD e/ou VM em seus estandes. E também, a percepção dos visitantes em relação aos estandes desta feira.Para coleta de dados optou-se pela técnica do questionário. Este foi aplicado aos visitantes e expositores em uma feira na cidade de Chapecó/SC. Após a coleta de dados desenvolveu-se gráficos, os quais foram interpretados. Com este trabalho constatou-se que a arquitetura efêmera, estandes em feiras comerciais, pode ser potencializada pelas técnicas de FD. Principalmente, em relação a exploração formal, customização, rapidez no processo de projeto e manufatura. Enquanto, o VM pode contribuir com o fortalecimento da identidade da marca e do produto, incluindo a arquitetura como um dos aspectos essenciais para atrair o consumidor. No entanto, através do estudo de campo, constatou-se que a FD e o VM são pouco explorados, demonstrando que é necessário a disseminação destas técnicas, no intuito de valorizar a arquitetura efêmera.
Abstract : The introduction of new digital technologies in the design process and materialization might contribute in all phases of project development and production. The digital fabrication enables control data, customizes, adapts and modifies the digital features. This allows producing from prototypes to complete building. However, it is necessary the professional's approach in the entire process, from design concept to manufacture.Thus, this research aims to identify ways of contribution the use of digital fabrication in ephemeral architecture, in trade fairs, applied in visual merchandising. First, it established a theoretical intersection about the concepts of digital fabrication, ephemeral architecture and visual merchandising. Following, it identified the stands' characteristics, in trade fairs, in which the digital fabrication brought some differential and it also the techniques applied. Finally, a study at a trade fair was made, this had the goal of know if the exhibitors knew or used digital fabrication and/or visual merchandising in their stands. Also, it know the visitors? perception about this trade fair.In order to collect data, the questionnaire technique was chosen. This questionnaire was applied to visitors and exhibitors in a trade fair in Chapecó city/SC, Brazil. After data collection, graphs were developed and interpreted. This research realized that the ephemeral architecture, in this case, stands in trade fairs, it might be potentiated by digital fabrication techniques. Especially, regarding formal exploration, customization, quickness in the design process and manufacturing. Likewise, visual merchandising can contribute to strengthening of the brand identity and product, comprising the architecture as an essential aspect to appeal the consumer. However, through this study, it was found that the digital fabrication and visual merchandising are little explored, it shows that is necessary spread this techniques in order to valorize the ephemeral architecture.
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Ha, Young. "The influence of online visual merchandising on consumer emotions moderating role of consumer involvement /." Columbus, Ohio : Ohio State University, 2005. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1135134346.
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Ha, Young. "The influence of online visual merchandising on consumer emotions: moderating role of consumer involvement." The Ohio State University, 2006. http://rave.ohiolink.edu/etdc/view?acc_num=osu1135134346.
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Shaw, Katherine Anne. "Visual merchandising : the effects of store image and store design on the female consumer decision process /." View online, 2004. http://repository.eiu.edu/theses/docs/32211131200578.pdf.
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Lantz, Stina, and Mette Lilius. "Trådsmala och graciösa : en studie om skyltdockor." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16854.
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Skyltdockor är ett exponeringsverktyg som har en lång historia inom klädsömnadsindustrin, en historia som genom decennierna förändrats och utvecklats för att attrahera konsumenterna på marknaden. Utseendet och skönhetsidealen som symboliseras har diskuterats och väcker idag, år 2012, stora debatter som är högaktuella.Syftet med forskningen är att studera den kvinnliga konsumentens associationer och attityd till skyltdockor på den svenska marknaden. Vi vill bidra till en ökad förståelse för marknadens attityder till skyltdockan ur ett företagsperspektiv, få en överblick över kommunikationskanalen och påvisa hur utformningen av skyltdockan ställs i relation till konsumentbeteendet.Forskningsfrågorna som behandlas i undersökningen är följande, hur ska skyltdockorna på den svenska marknaden utformas för att uppfattas som en effektiv exponerings- och kommunikationskanal. Vilka betydelsefulla argument är intressanta vid utformningen av en kvinnlig skyltdocka. Hur ska skyltdockan utformas för att attrahera den kvinnliga konsumenten och inge positiva associationer. För att besvara dessa frågor grundas studien främst på två genomförda fokusgrupper samt en enkätundersökning med respektive respondenter. Då den teoretiska referensramen var relativt outvecklad och outforskad inom området, skyltdockor, tar studien fasta på olika modeller som kan beskriva kommunikationen mellan företag och slutkonsument samt hur olika konsumentbeteenden kan påverka till ett köp. Den insamlade teorin utmynnar i en egen modifierad modell som beskriver kommunikationsflödet från en marknadskanal till konsument.Det material som vi fått in har gett utrymme för vidare analyser och med teorin som komplement har studien fångat kvinnornas verklighetsuppfattning både visuellt och via diskussioner. Resultatet och slutsatsen visar på att skyltdockan är ett tilltalande marknadsföringsverktyg i skyltfönstren som skapar olika associationer och attityder. Kvinnor är inte överens om hur vida utvecklingen ska utforma skyltdocksidealet för att tilltala alla men påvisar olika attityder och klarlägger att marknadskanalen inte alltid är bidragande faktor till ett köp.
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Bolmstedt, Svanqvist Alma, and Malin Carlén. "Visual merchandising of organic versus non-organic products in supermarkets : A study of Coop, Willys and ICA." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28524.
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Abstract Title: Visual merchandising of organic versus non-organic products in supermarkets Authors: Alma Bolmstedt Svanqvist & Malin Carlén Supervisor: Mikael Hilmersson Examiner: Thomas Helgesson Level: Bachelor thesis - Marketing Keywords: Visual merchandising, Supermarkets, Groceries, Organic food. Research question: ”How and why do supermarkets distinguish and implement the presentation and visual merchandising of organic food from non-organic food?” Purpose: The purpose of this research is to provide new theoretical contribution of how the major food chains are working with visual merchandising and specifically how they differentiate organic products from non-organic products. This is to increase understanding of the specific topic for future research as well as for established and new companies that enter the organic food market. Methodology: This study is based on a combining research approach, which includes both a deductive and an inductive approach to answer the developed research question.Frame of references: Previously research regarding theories of consumer behaviour, Visual merchandising, Sensory marketing and visual elements and visual merchandising techniques are presented. Empirical findings: Primary data was collected and presented from three Swedish supermarkets. Analysis: The analysis compares the collected empirical data with the theoretical framework. Conclusion: The findings shows that the supermarkets studied in some areas distinguish between organic and non-organic products when planning the product presentation. However, the empirical result does confirm that those supermarkets do invest in organic products and that they are trying to increase the sales. A conclusion can also be made that much effort are invested in the planning process of visual merchandising.
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Chávarry, García Karol Nohely, and Villanueva Jenny Patricia Pereyra. "Influencia del merchandising utilizado en las tiendas de conveniencia de la zona 7 de Lima Metropolitana en la satisfacción del cliente, el ticket de compra y la recompra según 4 tipos de clientes." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626133.
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La presente tesis plantea que el merchandising utilizado en las tiendas de conveniencia de la zona 7 de Lima Metropolitana contribuye positivamente en la satisfacción de los clientes, el ticket de compra y la probabilidad de recompra según 4 tipos de clientes, lo cual se ha comprobado mediante la validación de 4 hipótesis específicas.
Luego de haber realizado el análisis se obtuvo que, dichas hipótesis fueron aceptadas. En cuanto a la primera fue aprobada mediante un análisis factorial y se encontraron cuatro tipos de clientes: Premium, visuales, buscadores de ofertas y oportunistas.
De la segunda hipótesis se obtuvo que de los shoppers que habían tenido una opinión positiva en cuanto al merchandising, el 90% de ellos estaba de acuerdo con que tuvieron una experiencia de compra agradable.
En la tercera hipótesis, mediante un análisis descriptivo de la valoración de las técnicas de merchandising; es decir, que los shoppers hayan notado la presencia de dichas técnicas al momento de su ingreso y recorrido por la tienda, se obtuvo que: el incremento promedio del ticket de compra fue de 52% en clientes Premium, 65% en clientes Visuales, 46% en clientes Buscadores de ofertas y 51% en clientes Oportunistas.
Por último, en la cuarta hipótesis se pudo comprobar que los shoppers que habían adquirido alguna oferta en la tienda de conveniencia, regresaban en mayor número de veces en comparación con los shoppers que no adquirían ofertas.This thesis states that the merchandising used in convenience stores in zone 7 of Metropolitan Lima contributes positively in customer satisfaction, the purchase ticket and the likelihood of repurchase according to 4 types of customers, which has been proven through the validation of 4 specific hypotheses. After having made the analysis, it was found that these hypotheses were accepted. As for the first one, it was approved through a factorial analysis and four types of clients were found: Premium, visuals, offer finders and opportunists. From the second hypothesis, it was found that of the shoppers who had a positive opinion regarding merchandising, 90% of them agreed that they had a pleasant shopping experience. In the third hypothesis, through a descriptive analysis of the valuation of merchandising techniques; that is, that the shoppers had noticed the presence of such techniques at the time of their entry and tour of the store, it was found that: the average increase in the purchase ticket was 52% in Premium clients, 65% in Visual clients, 46 % in customers Search engines and 51% in Opportunistic customers. Finally, in the fourth hypothesis it was found that the shoppers who had purchased some offer in the convenience store, returned in greater number of times compared to the shoppers who did not acquire offers.
Tesis
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Chavez, Llerena Kathya Alexandra. "El visual merchandising y la influencia en la experiencia y la recompra en restaurantes temáticos deportivos." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653916.
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La presente investigación tiene como objetivo analizar la influencia que posee el visual merchandising en la experiencia del consumidor generando así una recompra en los diferentes restaurantes temáticos deportivos de Lima, Perú: Estadio, The Corner y The Houlihan's, restaurantes que tienen como foco principal brindar un espacio para el disfrute de deportes nacionales e internacionales con el motivo principal de, a partir de datos comprobados, impulsar los negocios de acuerdo con las nuevas demandas del mercado.
Esta investigación fue estudiada con una población de 202 participantes que asistieron a uno o más de estos establecimientos en los últimos dos años. Los métodos aplicados para la presente investigación fueron el enfoque cuantitativo, el diseño no experimental y el muestreo no probabilístico usando el método de bola de nieve a través de la técnica de recolección de datos mediante cuestionarios online.
Luego de realizar las pruebas de correlación para cada hipótesis formulada se pudo comprobar que el cliente posee un nivel alto de interés hacia la experiencia en los establecimientos a los que asisten, considerando el visual merchandising y logrando un nivel alto de satisfacción, recompra y lealtad hacia los restaurantes temáticos en estudio. Por ello, se recomienda a este tipo de establecimientos de retailfood temáticos, invertir y potenciar los elementos del visual merchandising que elevarán la experiencia hacia sus consumidores y por lo tanto incrementarán la recompra y lealtad hacia sus marcas.This research aims to analyze the influence of visual merchandising on the consumer experience thus generating a buyback in the different sports themed restaurants in Lima, Peru: Estadio, The Corner y The Houlihan's restaurants that have as their main focus provide a space for the enjoyment of national and international sports with the main reason of, from proven data, boosting business according to new market demand. This research was studied with a population of 202 participants who attended one or more of these establishments in the last two years. The methods applied for this research were quantitative focus, non-experimental design and non-probabilistic sampling using the snowball method through the online questionnaire data collection technique. After performing the correlation tests for each hypothesis formulated it could be verified that the client has a high level of interest towards the experience in the establishments they attend, considering the visual merchandising and achieving a high level of satisfaction, buyback and loyalty to the thematic restaurants under study. Therefore, it is recommended that such thematic retailfood establishments invest and enhance the elements of visual merchandising that will elevate the experience towards their consumers and therefore increase buyback and loyalty to their brands.
Trabajo de investigación
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Valencia, Martínez Laura Andrea Graciela. "Las estrategias de visual merchandising con relación a la decisión de compra en tiendas de cosméticos." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/627763.
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Con esta investigación se pretende conocer si existe una relación entre el visual merchandising y la decisión de compra en tiendas de cosméticos para mujeres de 18 a 25 años pertenecientes a los niveles socioeconómicos A y B de Lima Metropolitana. Para lo cual, los principales objetivos analizar la relación entre el visual merchandising y la decisión de compra en la categoría mencionada, conocer el actual contexto de la categoría, identificar la influencia de acompañantes y asesores durante la compra, y por ultimo determinar si se da una mayor compra en tiendas o módulos. Para cumplir con lo previamente descrito, se realizó una investigación correlacional empleando el diseño no experimental. Además, la investigación fue en parte cualitativa (mediante entrevistas y focus groups) y cuantitativa (mediante encuestas aplicadas a 390 personas), cuyos resultados son expuestos en los capítulos 3 y 4, así como son también relacionados con el marco teórico del capítulo 1. Finalmente, sí se aprobaron ambas hipótesis planteadas, lo cual se pudo analizar mediante la prueba de chi cuadrado. Asimismo, se propusieron algunas estrategias y tácticas para que empresas de la categoría puedan aplicar con éxito, así como también sugerencias a futuros investigadores.This research aims to know if there is a relationship between visual merchandising and the purchase decision in cosmetics stores for women aged 18 to 25 belonging to socioeconomic levels A and B of Metropolitan Lima. For this purpose, the main objectives are to analyze the relationship between visual merchandising and the purchasing decision in the aforementioned category, to know the current context of the category, to identify the influence of companions and advisors during the purchase, and finally to determine if there is a greater purchase in stores or modules. In order to comply with what was previously described, a correlational investigation was carried out using the non-experimental design. In addition, the research was partly qualitative (through interviews and focus groups) and quantitative (through surveys applied to 390 people), whose results are presented in chapters 3 and 4, as well as they are also related to the theoretical framework of chapter 1. Finally, both hypotheses were approved, which could be analyzed using the chi-square test. Likewise, some strategies and tactics were proposed so that companies of the category can apply successfully, as well as suggestions to future researchers.
Trabajo de investigación
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Ghelfi, Giulia <1991>. "Retail Management : il layout espositivo del punto vendita e l’importanza del Visual Merchandising. Il Caso Belmonte." Master's Degree Thesis, Università Ca' Foscari Venezia, 2018. http://hdl.handle.net/10579/12590.
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Questa tesi analizza il ruolo fondamentale del layout espositivo nel punto vendita analizzando i diversi modelli di retail per il prodotto fashion.
Attraverso l’analisi di un caso aziendale, si mette in luce l’importanza e il ruolo fondamentale che assume il visual merchandising nelle decisioni di acquisto del consumatore e di come si stanno evolvendo i modelli di retail con la nascita e ormai affermazione dell’e-commerce e dell’omnicanalità. Oltre a un’analisi generale viene elaborato nello specifico un progetto aziendale nato proprio per lanciare un nuovo tipo di punto vendita, più innovativo e di impatto per il consumatore, ricollegandosi sempre ai valori tradizionali che caratterizzano il Brand: Made in Italy, caratteri essenziali e semplici, eleganza e l’importanza del territorio.
Il progetto è stato realizzato proprio per dare una nuova visione al consumatore del punto vendita, non più tradizionale ma rivoluzionato in alcuni aspetti espositivi del prodotto e del layout di negozio. Tutto questo è stato creato grazie al restyling di tre punti vendita pilota collocati in diverse posizioni strategiche. Il progetto aziendale nasce combinando marketing, psicologia ed estetica del visual merchandising come motore del cambiamento e leva di sviluppo in un ottica di retail, attraverso la comunicazione online e il direct marketing, con l’obiettivo di aumentare le vendite e migliorare il posizionamento del brand nella mente del consumatore.
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KÄLLQVIST, MATILDA, and AMANDA WEILÖV. "Exponering av ekologiska kläder : en studie om hur modebutiker med hjälp av väl utförd exponering kan påverka sin försäljning av ekologiska kläder." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18029.
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För att ett företag ska bli lönsamt krävs anpassning till kundens efterfrågan. Då de flesta kunder tar majoriteten av alla köpbeslut på plats i butiken, blir varuexponeringen i många fall avgörande. Genom att skapa en inspirerande varuexponering som framhäver de ekologiska kläderna kan företag således påverka fler kunder att handla ekologiskt och på så sätt öka efterfrågan. Syftet med vår studie är att granska hur Gina Tricot, Lindex och Polarn O. Pyret exponerar sina ekologiska kläder i butik samt att studera exponeringsmetoder butikerna kan applicera på sitt ekologiska sortiment, för att påverka försäljningen. Insamling av material till studien har gjorts med kvalitativ metod så som intervjuer och observationer. Vi har sedan analyserat det inhämtade materialet utifrån teorier i ämnet. Resultatet av vår studie visar att samtliga butiker arbetar mycket med att märka sina miljövänliga plagg med hang tags och liknande men utöver det så brister det i kommunikationen till kunderna. Genom en tydligare och mer kreativ exponering med mer fokus på de miljöanpassade alternativen hade de kunnat inspirera fler kunder till att handla mer ekologiskt och därmed få en större lönsamhet på det ekologiska sortimentet.Program: Butikschef, textil och mode
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Lakanen, Mariia. "Branded Windows : The Semiotics of a Window Display." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-10719.
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The objective of this study was to analyze the visual communication of fashion brand identity through the concept of window displays. Window displays are often categorized as an aspect of a much larger concept of visual merchandising that should be seen as a crucial part of the entire marketing communications. Although the concept of window displays is not new, their effect on the overall brand image creation remains relatively unexplored. The interpretation of communication in a visual form is complex in nature, and this research approaches the matter from a semiotic perspective. The approach was selected due to its capability to explore deeper meanings behind visual objects. In this study, window display is understood as a crucial part of the sign system of a fashion store. Window display is commonly regarded as the starting point of the entire shopping experience, and therefore in the lack of previous research, it is a logical starting point for this study. The analytical framework of the study follows the thee metafunctions of semiotic modes as discussed in the Theory of the Grammar of Visual Design by Kress and van Leeuwen (2006). The analytical framework is then applied to analyze six different window displays produced by the same fashion brand. Findings of the research are discussed in terms of the three metafunctions of ideational, interpersonal and textual, and the purpose is to increase the knowledge of how window displays can be used to depict different relations between brand, people, places and things. In terms of brand identity communication, the most important contribution is to understand the complex relationship that is formed between the window (the brand) and its viewer (the customer). As a result, this research finds that the window displays are loaded with multiple visual cues all of which intend to serve the same purpose of brand identity communication. Clothing and accessories are the most salient elements used and they can be understood as the embodiment of the brand identity. Images of models and mannequins are used to address the viewers and create a specific relationship with them. The less salient elements in the window displays are used to support the message the brand is conveying through the display.
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Omine, Heloísa Kazuko. "Estratégias de produção comunicacional no ambiente de lojas de atacado fast fashion: a narrativa visual para o consumo no Megapolo Moda." Associação Escola Superior de Propaganda e Marketing, 2015. http://tede2.espm.br/handle/tede/61.
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Previous issue date: 2015-03-31This project study investigates the narratives process, specifically how visual effects are presents in fast fashion system wholesale stores, in this study, stores located in Shopping Megapolo Moda, Brazilian first fashion specialized wholesale shopping. The subject of investigation presents the store environment as a space where images and stories can be constructed being part of a fashion obsolescence phenomena, in which the fashion system accelerates products renovation. All the same, the narratives created in this environment showing ephemeral or permanents scenarios can be studied displaying the fashion trends as a cause of this programed obsolescence. This study intend to demonstrate the visual merchandising as a results of a narrative structured plan, even if, not always prearranged as a chronicle. As a results, the study presents possibility for a method development for visual narratives that can be applied as a model for fast fashion wholesale stores.
Este projeto de pesquisa tem por intuito investigar como as narrativas visuais são aportadas nas lojas de atacado de moda fast fashion, situadas no Megapolo Moda, primeiro shopping center de atacado especializado em moda do país. Seleciona o segmento de moda, e mais especificamente, a loja de atacado de moda fast fashion para a investigação, uma vez que nelas se apresenta o fenômeno da moda como prática de obsolescência programada e acelerada de produtos; sendo esses ambientes, locais propícios para se investigar a produção comunicacional através da construção de narrativas visuais permanentes ou efêmeras que vinculadas aos temas de tendências de moda da estação e adotando os recursos de visual merchandising estabelece o processo de obsolescência programada. O trabalho apresenta como resultado a estruturação de um quadro esquemático de narrativa visual que permite verificar como essas narrativas estão contidas nos ambientes de loja de atacado de moda fast fashion, mesmo não tendo sido intencional. O resultado demonstra que há sim, a possibilidade do desenvolver uma metodologia de narrativas visuais, a partir do quadro esquemático, e efetuar a aplicação da mesma como estratégia comunicacional da loja de atacado fast fashion.
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KARLSSON, BIM, and SAMILS JULIA ANDERSSON. "Attraktivt butikskoncept : Vad som bör ingå för att kunden skall trivas och genomföra köp." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20684.
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Att handla kläder är något alla människor gör, vare sig det är för att vi måste eller för att det som numera är allt vanligare, för att det är en hobby och för många ett behov som tillfredsställs. Då det på marknaden råder stor konkurrens med allt fler valmöjligheter för den allt mer medvetna kunden och allt fler företag även satsar på postorder som alternativ gäller det för den fysiska butiken att särskilja sig och att ha en fungerande butikskommunikation. Butiker måste skapa en miljö där kunderna trivs och dit de väljer att återkomma och hitta ett sätt att slå igenom det brus av erbjudanden som kommer från konkurrenter. Syftet är att undersöka, beskriva och analysera vilka delar som ingår i ett lyckat butikskoncept. Undersökningen bygger dels på butiksobservationer, intervjuer med butikskommunikatörer och ven en enkät som lagts upp på det sociala nätverket Facebook.Slutsatsen vi kom fram till var att det viktigaste för butiken att tänka på var hur personalen uppträdde mot butiksbesökarna, att de var vänliga och hjälpande utan att vara påträngande.Även att lokalen var öppen, luftig så att det var en god framkomlighet i butiken och en belysning som jobbar med lokalen och visar upp kläderna bra.Varorna skall vara exponerade så att kunden får en överblick över vad som finns i butiken, bra organiserat, lättåtkomligt och gärna upphängda i outfit-kombinationer för att inspirera kunden till merköp eller skapa ett nytt behov.Program: Butikschef, textil och mode
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Grasina, Inês Sofia Simplício. "O impacto do visual merchandising no comportamento de compra por impulso do consumidor nos centros outlet em Portugal." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/17419.
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Mestrado em MarketingPerante uma concorrência crescente e consumidores mais exigentes, oferecer produtos ou serviços de qualidade e a preços competitivos não são requisitos suficientes. É necessário, além de satisfazer as necessidades dos consumidores, proporcionar experiências de compra únicas. Tendo em conta que a diferenciação da concorrência é uma exigência atual para as marcas, existem algumas técnicas que podem criar desejos de compra imediata no consumidor, e é neste sentido que surge o Visual Merchandising. O propósito da presente investigação é estudar o impacto do Visual Merchandising no comportamento de compra por impulso do consumidor Outlet em Portugal, incidindo sobre os dois principais Centros Outlet do país, o Freeport Lisboa Fashion Outlet e o Vila do Conde Porto Fashion Outlet. Trata-se de um estudo de natureza explanatória, cujo objetivo passa por testar a relação entre as variáveis independentes respeitantes aos elementos do Visual Merchandising e a variável dependente: compra por impulso. Os resultados obtidos indicam que apenas o aroma e o layout têm impacto no comportamento de compra por impulso do consumidor, ao contrário da montra, iluminação, música, temperatura e sinalização que não apresentaram significância estatística. Relativamente à tendência de compra por impulso em si, foi possível concluir que esta é influenciada pela idade, sendo que quanto maior for a idade do consumidor menor a sua tendência, mas não pelo sexo.
Faced with an increasingly competitive market and more demanding consumers, offering quality products and services at competitive prices is not enough to attract customers. It has become necessary to both satisfy your costumer's needs and offer a unique buying experience. Given that competing through brand differentiation is a current requirement for some companies, there are some techniques that can create immediate consumer desires. It is in this sense that Visual Merchandising appears. Thus, the purpose of the research is to study the impact of Visual Merchandising on impulse buying behavior of the consumer, focusing on the two main outlet centers in Portugal, Freeport Lisboa Fashion Outlet and Vila do Conde Porto Fashion Outlet. This is an explanatory study, whose objective is to test the relationship between the independent variables that are related to the components that comprise Visual Merchandising and the dependent variable: impulse purchase behavior. The results indicate that only scent and layout have an impact on the consumer impulse buying behavior, in opposite to window display, lighting, music, temperature and signaling that didn't present a statistical significance. Regarding the impulse buying trend itself, it was possible to conclude that it is influenced by age, being that the higher the age of the consumer, the lower its trend to buying impulsively, but it's not influenced by consumer's gender.
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Никонець, М. О. "Сім законів візуального мерчандайзингу." Thesis, Сумський державний університет, 2014. http://essuir.sumdu.edu.ua/handle/123456789/38489.
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Маркетингові дослідження показують, що в 2/3 випадків рішення про покупку споживач приймає вже біля прилавка. 7 з 10 покупців визначаються з торговою маркою, вже перебуваючи в залі. Щоб змусити покупця придбати ваш товар, потрібно, щоб він його правильно побачив. Використання візуального мерчандайзингу надасть таку можливість, а саме збільшення продажів.
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Nano, Del Castillo Ariadna. "Impacto entre el visual merchandising y la experiencia que vive el cliente femenino de 18 a 30 años, del sector A/B en las concept store de Morphology en el distrito de Miraflores en el presente año." Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626189.
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El e-tailing es una nueva manera de compra que cada vez tiene mayor acogida en el cliente, se estima que en el 2021 las compras online representarán el 15.5% de las ventas de retail, debido a ello la mejor manera de contrarrestar la nueva modalidad de compra es a través del concept store debido a la atmósfera agradable que puede brindar el visual merchandising creando en el cliente una experiencia que no podrá vivirla a través de sus compras por internet.
La investigación fue realizada a través del método mixto, llevándose a cabo la recolección y el análisis de datos cuantitativos y cualitativos. A la vez es una investigación de diseño transversal con un diseño transaccional correlacional. Para corroborar la información teórica se realizaron entrevistas a profundidad, focus groups y encuestas.
La investigación cualitativa indica que los factores sensoriales como la vista, el oído, el tacto, el olfato y el gusto influyen en la intención de compra. A través de la investigación cuantitativa se pudo corroborar lo investigado cualitativamente, sí hay relación entre la intención de compra y los factores sensoriales, debido al rechazo de la hipótesis nula. El promedio de la correlación es de 0.499, lo que significa que es una correlación fuerte y cuanto más presente estén los cinco sentidos en la tienda, la intención de compra en las mujeres será más fuerte.
La investigación es de gran utilidad para aquellas tiendas que brinden experiencia al consumidor, utilizando los sentidos generando una implicancia en la intención de compra.E-tailing is a new way of buying that is increasingly welcomed by the client, it is estimated that in 2021 online purchases represent 15.5% of retail sales, due to this the best way to counteract the new modality of purchase is through the concept store due to the pleasant atmosphere that visual merchandising can offer, creating in the client an experience that can not be lived through its purchases over the internet. The research was conducted through the mixed method, carrying out the recollection and analysis of quantitative and qualitative data. At the same time, it is a transversal design research with a correlational transactional design. To corroborate the theoretical information, in-depth interviews, focus groups, and surveys were conducted. Qualitative research indicates that sensory factors such as sight, hearing, touch, smell and taste influence purchase intent. Through quantitative research it was possible to corroborate what was researched qualitatively, there is a relationship between purchase intention and sensory factors, due to the rejection of the null hypothesis. The average of the correlation is of 0.499, which means that it is a strong correlation and the more present the five senses are in the store, the purchase intention in women will be stronger. The research is very useful for those stores that provide consumer experience, using the senses generating an implication in the purchase intention.
Trabajo de investigación
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Basurto, Gutiérrez Camila. "Elementos de la estrategia de Window Displays aplicadas por tiendas de ropa y su influencia en la intención de compra en mujeres de 23 a 30 años de edad de NSE B de la zona 7 de Lima Metropolitana." Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626185.
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El tema de la presente investigación es “Elementos del Window Displays aplicados por tiendas de ropa y su influencia en la intención de compra en mujeres de 23 a 30 años del NSE B de la zona 7 de Lima Metropolitana”.
La metodología de esta investigación es mixta de tipo correlacional, ya que se emplean datos cualitativos como cuantitativos y se busca asociar si existen relación o no ente dos variables (elementos del Window Displays e intención de compra).
El principal objetivo de esta investigación es responder a la pregunta de investigación planteada que cuestiona si los elementos del Window Displays aplicadas por tiendas de ropa influyen en su intención de compra y comprobar la hipótesis propuesta, que señala que son tres los elementos (maniquíes, colores e iluminación). Es así que el objetivo general de investigación es indicar la influencia de dichos elementos.
Para responder a dicho objetivo, como primer punto, se establecen los conceptos que intervienen en este estudio como visual externo, sus partes (rótulo, las entradas y las puertas y el Window Displays) y los tipos de compra de las personas. En la investigación cualitativa se recurrió a expertos en temas de Retail o Visual Merchandising y en la investigación cuantitativa a 129 personas pertenecientes al público objetivo con las que se realizó un análisis bivariado.
Es así que se puede concluir que los elementos del Window Displays en mujeres de 23 a 30 años del NSC B de la zona 7 de Lima Metropolitana si influyen en su intención de compra.The theme of the present investigation is "Elements of the Window Displays applied by clothing stores and their influence on the purchase intention in women from 23 to 30 years of NSE B of zone 7 of Metropolitan Lima". The methodology of this research is mixed correlational type, qualitative and quantitative are used in order to seeks if there is a relation or not between two variables (elements of the Window Displays and purchase intention). The main objective of this research is to answer the question of research raised whether the elements of the Window Displays applied by clothing stores influence their purchase intention and check the proposed hypothesis, which states that there are three elements (mannequins, colors and lighting). Thus, the general objective of research is to indicate the influence of these elements. To respond to this objective, as a first point, the concepts involved in this study as external visual, its parts (sign, entrances and doors and the Window Displays) and the types of people's purchases are established. In the qualitative research, experts in Retail or Visual Merchandising were consulted and in quantitative research, 129 people belonging to the target public were interviewed with a bivariate analysis. Thus, it can be concluded that the elements of the Window Displays in women from 23 to 30 years of the NSC B in zone 7 of Metropolitan Lima do influence their intention to purchase.
Trabajo de investigación
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Leiser, Mareike, and Carola Gensert. "The role of authenticity of user-generated content as part of the product presentation in an online shop : A qualitative study of the empirical case of H&M." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-43858.
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Background: The following thesis explores the use of UGC pictures as part of the product presentation in the online shop of a fashion retailer. Of interest are four variables and which influence these are having on the perception of the UGC pictures through the lens of authenticity. The theoretical background and the analysis are done through a developed model based on the SOR model of Mehrabian and Russell (1974). Purpose: The purpose of this thesis is to gain deeper insights about the role of authenticity on the perception of consumers towards UGC pictures which are part of the product presentation of a fashion online shop. Method: This thesis follows a qualitative study by conducting two focus group sessions with in total 15 participants, as well as semi-structured interviews with four participants of the focus group. Findings: Resulting from the findings of this thesis it could be argued, that UGC pictures would be theoretically well suited as part of the product presentation. However, not in terms of authenticity, as consumers have an existing attitude towards content from social media. Value: The findings of this thesis are providing valuable insights into the perception of UGC pictures in the context of an online shopping setting through the lens of authenticity. The presented findings are beneficial and are giving tangible advice for online shop providers to not only understand the perception of consumers to the UGC pictures but also how authenticity is influencing this perception.
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Samuelsson, Eva. "Creating a second hand store concept for the new generation -." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16811.
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An action research based study focusing on the organization of Red Cross in Vänersborg Sweden and on increasing the sales in the second hand store by the help of retail design and visual merchandising theories. The study is conducted with the help of observations and interviews in Vänersborg and with the Red Cross Sweden.Program: Master programme in Applied Textile Management
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Öhlund, Emma, and Anna Thorsell. "Iögonfallande layout & känsloväckande stimuli : En studie om modebutikers fysiska upplägg och dess påverkan på konsumentbeteende och köpbeslut, ur ett företagsperspektiv." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-26298.
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Denna studie har som syfte att förklara och ge en ökad förståelse för hur utvalda företag i modebranschen arbetar med det fysiska upplägget i butiker, genom bland annat atmosfär, sinnesstimuli och visuell merchandising. Samt vilken påverkan upplägget kan ha på konsumenters köpbeslutsprocesser och därmed även uppfattningen om varumärket. Sex intervjuer med olika företag har gett kvalitativa data som sedan analyserats mot varandra utifrån studiens teoretiska referensram. Resultat visar på att de studerade företagen inte planerar sin butiksyta beroende på teorier om konsumentbeteende och sinnesmarknadsföring. Utan istället planeras ytan beroende på varumärke och positionering, vilket skiljer sig åt beroende på företag. Att förmedla en känsla och att ge ett helhetsintryck med hjälp av upplägget är viktigt och baseras på hur butikerna vill att varumärket ska uppfattas, vilket sedan påverkar köpbeslutsprocessen då det avgör om kunderna väljer att konsumera i butiken eller inte. En lyckad planering av butiksytan för de studerade företagen, grundar sig därmed inte på hur väl ytan planeras utifrån tidigare forskning om sinnesmarknadsföring och visuell merchandising, utan hur bra den planeras utifrån varumärket.This study aims to describe and to give greater understanding of how selected companies in the fashion industry works with the physical layout of stores, including the use of atmosphere, sensory stimuli and visual merchandising. Also what impact the layout can have on consumers buying process and the perception of the brand. Six interviews with different companies gave qualitative data that was analyzed together and against each other, based on the theoretical framework of the study. The result shows that the selected companies do not plan the layout based on theories of consumer behavior or sensory marketing. Instead the layout is planned based on the brand and the positioning the company works for, which differentiates itself based on what company it is. To convey a feeling and to give an overall impression of the brand with the help of layout is important, and it is based on how the companies want the brand to be perceived. This then affects the buying process because it determines if the customers choses to consume in the store or not. A successful planning of the layout, for the companies in the study, is therefore not based on how well it matches with recent research in the field, but how well it is matched based on the brand only.
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Neira, Ramos Stephanie Gabriela, and Zapata Belén Alessandra Quezada. "El uso del factor atmosférico del Visual Merchandising con relación a la intención de compra en los retailers minoristas de ropa femenina." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/653901.
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El estudio tuvo como objetivo el análisis de distintas variables que se encuentran presentes tanto en el interior como exterior de los espacios físicos de un retail minorista que pueden guiar a los consumidores, dentro de una tienda, a modificar su proceso de compra. Para ello, se definió un conjunto de variables del visual merchandising a las que los clientes están expuestos como parte de una estrategia y táctica de marketing que los conlleven a tener o experimentar una intención de compra. Dichos componentes están relacionados al ambiente y diseño del espacio de compra. Por ello, se estudiaron variables como el color, iluminación, window display y diseño interno. Ante ello, se realizará un estudio cuantitativo a jóvenes mujeres que asisten a retailers minoristas de ropa femenina y compran constantemente.The objective of the study was to analyze different variables that are present both inside and outside the physical spaces of a retail retailer that can guide consumers, within a store, to modify their purchase process. To do this, a set of visual merchandising variables was defined for customers who are exposed as part of a marketing strategy and tactic that lead to having or experiencing a purchase intention. These components are related to the environment and the design of the shopping space. Therefore, variables such as color, lighting, shop window and internal design were studied. Given this, a quantitative study will be carried out on young women who attend women's clothing retailers and shop constantly.
Trabajo de investigación
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GUSTAVSSON, RIKARD. "En studie om köpbeteende och säljteknik : berörande outletbutik respektive concept store." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20186.
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Syftet med studien är att försöka förstå vilka betydelsefulla delar som Acne bör fokusera på isamband med försäljning via outletbutik respektive concept store. Frågeställningarna syftartill att undersöka om varumärkets profil förändras genom att fler konsumenter har tillgång tillvarumärket genom en outletbutik. Ett annat delproblem inriktar sig på köpbeteende och hurdet förändras liksom säljtekniken i en outletbutik i jämförelse med en concept store. Vårstudie har genomförts med både kvalitativa och kvantitativa metoder i egenskap av intervjuer,marknadsundersökningar samt observationer. Problemformuleringen har besvarats utifrån tvåempiriska perspektiv, företagets och konsuments perspektiv. Vår avgränsning har gjorts tillvarumärket Acne, deras concept store i Göteborg och deras outletbutik på Freeport DesignerOutlet Village i Kungsbacka. De två olika perspektiven har använts för att beskriva ochanalysera de olika synvinklar samt teorin som använts för att utifrån det kunna dra slutsatser.Vi anser att de betydelsefulla delar Acne bör fokusera på i samband med försäljning viaoutletbutik respektive concept store är säljteknik och visual merchandising. Vi grundarslutsatsen på den analys vi genomfört och anser att aspekterna bör tillhandahållas på de bådaförsäljningsplatserna. En rad olika steg innefattas i en kunds köpprocess där inga markantaskillnader utmärktes av köpbeteendet i jämförelse mellan en concept store och en outletbutik.Utgången av vår analys har resulterat i att trovärdheten av varumärket genom outlet-konceptetkan ta skada på lång sikt utifall det missbrukas.Program: Butikschefsutbildningen
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GUIMARÃES, Mabel Gomes. "O conforto no ponto de venda: elaboração de diretrizes para avaliação holística de conforto no varejo de moda feminina." Universidade Federal de Pernambuco, 2016. https://repositorio.ufpe.br/handle/123456789/17833.
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DISSERTAÇÃO O CONFORTO NO PONTO DE VENDA - MABEL G GUIMARAES - FINAL.pdf: 8947746 bytes, checksum: 594f97404873af2c173d4fc7a2d8eee2 (MD5)Made available in DSpace on 2016-09-13T17:39:20Z (GMT). No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) DISSERTAÇÃO O CONFORTO NO PONTO DE VENDA - MABEL G GUIMARAES - FINAL.pdf: 8947746 bytes, checksum: 594f97404873af2c173d4fc7a2d8eee2 (MD5) Previous issue date: 2016-01-29
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O presente estudo buscou identificar os significados e os elementos representativos de conforto no ambiente de loja do varejo de moda feminina, a fim de elaborar diretrizes para avaliação de conforto por meio da análise dos elementos de composição da experiência do consumidor no ponto de venda e das impressões\sensações gerais sobre a mesma. Desta forma, a pesquisa possui caráter exploratório e descritivo, de abordagem qualitativa, utilizando-se de uma pesquisa de campo para coleta de dados, realizada em três etapas (entrevistas com cinco especialistas em visual merchandising, aplicação de questionário online com 150 mulheres e, por fim, um estudo de caso com loja representante do varejo moda feminina situada na cidade de Recife). O estudo sugere que o conforto do consumidor no ambiente de loja deste segmento se dá pela sua interação com cinco macroelementos (produtos, condições do ambiente, serviços, pessoas e apresentação de loja\elementos de composição do ambiente), apresentando-se em forma de 10 sensações (dimensão subjetivas) representantes de conforto para consumidor. Tal levantamento permitiu elaborar um mapa de conforto no ponto de venda, além de formular diretrizes de avaliação de conforto para este segmento, as quais podem auxiliar tanto os profissionais de projeto em visual merchandising\design de loja, quanto varejistas na avaliação do espaço, permitindo compreender a percepção que seu cliente tem da loja e da experiência, de forma a propor adequadas ao espaço do varejo.
This study aimed to identify the meanings and the representative elements of comfort in the environment of female fashion retail stores, in order to design guidelines for the evaluation of comfort through the analysis of consumer experience elements at the point of sale and the impressions\general sensations on the same. In this way, the research is characterized as an exploratory and descriptive study with a qualitative approach, using a field research for data gathering, held in three stages (interviews with five specialists in visual merchandising, followed by the application of an online survey with 150 women and, a case study with a female retail store located in the city of Recife). The study suggests that the consumer comfort in the shop environment of this segment is obtained by their interaction with five macro-elements (products, conditions of the environment, services, persons and presentation of souvenirs\elements of environment composition), presenting itself in the form of 10 sensations (subjective dimensions) representatives of comfort for the consumer. Such identification allowed to create a map of comfort at the point of sale, in addition to formulate guidelines for the evaluation of comfort for this segment, which can help both visual merchandiser and retailers in the evaluation of space, allowing them to understand the customer’s perception about the store and the experience, in order to propose appropriate solutions for to the point of sale.
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Persson, Sofia, Caroline Stoor, and Linnéa Ryttinger. "Ensam eller tillsammans? : Om samspel mellan varumärken i ett gemensamt showroom." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16799.
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Studien syftar till att undersöka och analysera flera olika varumärkens möjligheter att samsas i en stor koncern, samt hur man på bästa sätt exponerar dessa varumärken i ett gemensamt showroom.The purpose of the study is to explore and analyze a variety of brands ability to combine in a large group and how to expose these brands the best in a combined showroom.Program: Textil produktutveckling med entreprenörs- och affärsinriktning
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Geargeoura, Lucien Jacques. "Ambiência do ponto de venda: antecedentes das emoções e significados para os consumidores - um estudo exploratório no setor farmacosmético." reponame:Repositório Institucional do FGV, 2010. http://hdl.handle.net/10438/4465.
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Previous issue date: 2010-02-11T00:00:00ZA formatação do ambiente de venda de uma loja é um dos principais instrumentos de que o varejista dispõe para obter vantagens competitivas e incrementar o seu desempenho. O complexo ambiente de loja oferece inúmeros estímulos que afetam o comportamento de compra dos clientes. Em sua experiência de compra, o cliente se guia basicamente pelas emoções e significados despertados por esses estímulos. Este estudo visa entender como emoções e significados captados pelo cliente na loja resultam dos diversos elementos que compõem o ambiente de venda da loja. Partindo dos fenômenos da percepção, do afeto e da cognição aplicados ao ambiente de venda, revisamos os principais estudos abordando a influência do ambiente de venda sobre o comportamento do consumidor em relação à loja, focando suas reações internas e em particular as emoções sentidas e os significados atribuídos ao ambiente de loja pelos clientes. Detalhamos e organizamos o rol dos elementos que compõem o ambiente físico de uma loja, utilizando-o como base para a análise dos efeitos desses elementos sobre os clientes em termos de emoções sentidas e significados atribuídos pelos clientes à loja. Tentando entender como o ambiente de venda da loja se relaciona com as emoções e os significados nele captados, realizamos uma investigação exploratória, de cunho qualitativo e mais descritivo que explicativo, utilizando técnicas como a entrevista parcialmente estruturada complementada por elementos da entrevista de profundidade, e o EmotiScape. Os resultados do estudo, como esperado para uma pesquisa exploratória, cobrem aspectos diversos. Em termos de resultados empíricos, identificamos os elementos ambientais efetivamente percebidos pelos clientes na loja, as principais integrações presentes entre esses elementos ao serem percebidos, e as emoções e os significados a eles atribuídos pelos clientes. Também descrevemos os principais mecanismos que ligam os elementos ambientais percebidos às emoções e aos significados atribuídos ao ambiente de loja. E ainda identificamos e descrevemos as ocorrências de integrações entre os processos afetivos e cognitivos dos entrevistados que resultam da presença dos elementos ambientais. Como contribuição conceitual inicial do estudo, confirmamos a visão dos modelos contingenciais da Psicologia para o fenômeno da percepção, evidenciando que os estímulos do ambiente de loja podem ser percebidos tanto “um a um” como conjuntamente no ponto de venda, passando ainda por casos intermediários, em que um número mais reduzido de estímulos atua conjuntamente para gerar emoções e significados para o cliente. Disto resulta uma aplicação gerencial direta: conhecendo antecipadamente estímulos isolados ou “pacotes” definidos de estímulos associados a emoções e significados específicos, poderíamos formatar intencionalmente o ponto de venda para provocar (ou evitar) determinados efeitos emocionais e cognitivos no cliente, usando o design como ferramenta para desenvolver estratégias mercadológicas e assim produzir o desempenho desejado para um certo ambiente de venda. A segunda contribuição conceitual do estudo diz respeito à comprovação de abordagem relativamente recente na Psicologia, que vê os fenômenos afetivos e cognitivos integrados em um mesmo processo abrangente de processamento de informações pela mente humana. Os resultados deste estudo suportam tal visão ao constatar que os clientes tanto utilizam suas emoções para construir “raciocínios” e julgamentos sobre a loja como, inversamente, constroem arrazoados que desembocam em (ou reforçam) suas emoções sentidas em relação à loja. Por fim, o estudo também avança na utilização de instrumentos de coleta de dados inovadores que podem captar estados emocionais variados (o EmotiScape) e vencer dificuldades de verbalização dos entrevistados para identificar estímulos ambientais percebidos (usando coletâneas de imagens detalhando o ambiente da loja).
The design on the sales environment of a store is one of the key tools that retailers have available to obtain competitive advantages and improve their performance. This complex environment offers several stimuli that affect the clients' purchasing behavior. In their purchasing experience, clients guide themselves, among other factors, by their emotions and meaning aroused by these stimuli. This study has as objective to understand how emotions and meaning derived by the client from the sales environment result from different environmental elements that compose the sales environment of the store. Starting from the phenomena of perception, affection and cognition in the context of the sales environment, we reviewed the main studies on the environmental influence on consumers inside the store, focusing on their internal reactions, particularly on the emotions felt and on the meanings attributed to the store environment by customers. We detailed and organized the list of elements that build up the physical environment of store, using it as base for the analysis of the effects of these elements on customers, in terms of experienced emotions and meanings attributed clients to the store. Trying to understand how the sales environment of store connects with the emotions and meanings aroused by it, we performed an exploratory, qualitative, and more descriptive than explanatory research, using techniques such as the partially structured interview complemented by aspects of the in-depth interview, and the EmotiScape instrument. The results, as expected from an exploratory investigation, cover many aspects. In terms of empiric results, we identify the environment elements actually perceived by clients in the store, the main integration among such elements when being perceived, and the emotion and the meanings attributed to them by customers. We describe the main mechanisms the bind the perceived environmental elements to emotions and meanings attributed to the store environment. We also identify and describe examples of integrations between the affective and cognitive processes which result from environmental elements. As a first conceptual contribution of our research, we confirm the point of view presented by the contigencial models of perception from Psychology, that the store environment stimuli can be noticed 'one by one' or as whole, and also intermediary cases in which a certain number of stimuli act in concert as source of emotion and meanings for the customer. Straight from this fact result an important managerial implication: knowing in advance isolated or packaged stimuli and their potential associations to specific emotions and meanings, we can intentionally shape the point os sale to evoke (or avoid) emotional and cognitive effects on the customer, using the point of sale design as a tool for developing marketing strategies and attaining a desired level of performance for a store. The second conceptual contribution of our study is the validation, in the context of the sales environment, of an approach relatively recent in Psychology, which sees the affective and cognitive phenomena integrated in a larger and information processing scheme performed by the human brain. The results from this study the vision, showing that customers use their emotions to build reasoning and judgments concerning the store as, inversely, build reasoning that result in (on reinforce) their emotion regarding the store. Finally, the study also contributes in advances in the usage of innovative data collection instruments that can measure a diversified range of emotional states (the EmotiScape) and avoid verbal blockages from interview people when reposting perceived environmental stimuli (using collections of images detailing the store environment).
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Marques, Ana. "Relatório de estágio na empresa Diniz & Cruz." Master's thesis, Universidade da Beira Interior, 2013. http://hdl.handle.net/10400.6/1721.
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O presente relatório pretende relatar a experiência profissional da aluna Ana Marques durante o período de estágio que decorreu na empresa DINIZ&CRUZ, entre Dezembro de 2012 e Maio de 2013. Nele é apresentado todo o percurso da aluna na empresa, bem como os métodos e técnicas utilizadas durante a realização dos projetos e respetivas conclusões do estágio.
Ao longo do relatório é descrito o processo de construção de uma coleção de moda em paralelo com os projetos em que a aluna esteve integrada. Numa primeira parte, serão analisados conceitos teóricos relacionados com a Indústria Têxtil, em particular a Indústria Têxtil Portuguesa; com os elementos necessários ao desenvolvimento de uma coleção de moda, desde o sourcing na cadeia têxtil e tipos de fornecedores à parte criativa e design da mesma; e, por fim, uma análise do conceito de Branding e Identidade Visual, e a sua importância para as empresas. Em segundo lugar, serão apresentadas propostas para uma futura ativação das marcas do Grupo Diniz&Cruz.
As marcas têm vindo a desenvolver um papel fundamental na sociedade. A constante mutação da mesma, torna a criação de uma marca de sucesso um verdadeiro desafio. Para alcançar a notoriedade de uma marca com produtos e serviços de qualidade, é necessário conhecer o meio, o mercado, a história, as necessidades do consumidor e, quais os stakeholders envolvidos no processo de criação.This report aims at describing the internship experience of the student Ana Marques at the DINIZ&CRUZ Company, from December 2012 to May 2013. The document reports the internship’s main goal, the company and the methods and methodologies used throughout the projects. The report consists of the description of the entire process of developing and producing a fashion collection, as well as the projects in which the student was involved in. The first section presents the theoretical concepts related with the Textile Industry, specifically the Portuguese Textile Industry; the essential elements required to develop and produce a fashion collection, from the sourcing and the suppliers to the pieces’ design; and the Branding and Visual Identity Concepts analysis’, and their role in the companies. Secondly, some rebranding ideas for the DINIZ&CRUZ Group’s brands are proposed. Throughout the ages, brands have been developing a key role in society. The steady evolution of it, make the branding process a truly challenge. In order to achieve the brand awareness is imperative the knowledge about the market environment, the story, the customer’s needs and the stakeholders in the brand’s creation process.
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Wallin, Seatbyoel, and Elvira Rusid. "Fast fashion kontra hållbar konsumtion : En studie om konsumenters attityder kring ekologiska produkter i fast fashion företag." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-294.
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Klädindustrin har förändrats betydligt de senaste 30 åren. Detta har lett till nya affärsmodeller som bygger på trendigt, billigt och snabbt mode. Dessa affärskoncept benämns fast fashion och i Sverige finns kedjeföretagen H & M, Lindex och Gina Tricot för att nämna några. Konceptet uppmanar konsumenter till att ständigt konsumera kläder som därmed stimulerar konsumenternas behov av att bära det senaste modet till ett rimligt pris. Detta beteende får i längden konsekvenser för miljön vilket leder till att media och samhällsaktörer ifrågasätter dessa affärsmodeller. Kedjeföretagen förhåller sig till detta genom att ta in ekologiska produkter i sortimentet som en del av deras hållbarhetsarbete. Den stora frågan är då hur konsumenterna uppfattar detta eftersom de handlar hos kedjeföretagen, för att tillfredsställa behovet av att bära något nytt och trendigt till ett bra pris. Syftet med studien är att undersöka hur konsumenter uppfattar det ekologiska sortimentet hos fast fashion företag, med tanke på att begreppet, i praktiken såväl som i tanken, strider mot ett hållbarhetsperspektiv. Detta undersöks via en kvantitativ metod i form av en enkätundersökning som sedan fördjupas i en kvalitativ metod, genom en aktiv deltagande observation. Därmed undersöks konsumenternas attityder till ekologiska produkter i fast fashion företagen. Enkätundersökningen syftar även till att besvara hur konsumenterna förhåller sig till ekologiska produkter i fråga om pris, design och kvalité. Dessutom användes en passiv observation, för att se hur ett fast fashion företag kommunicerar det ekologiska sortimentet i butik. Den slutsats som framkom var att konsumenterna hos fast fashion företag prioriterade andra faktorer före ekologiskt framställda kläder samtidigt som fast fashion företaget som undersökts i studien inte alls kommunicerar de ekologiska kläderna. Detta kan därmed tolkas som ett imageproblem ut mot kund. I och med att företagen arbetar med ett hållbarhetsperspektiv som dock kommunicerades ytterst lite.Apparel industry has changed significantly during the last 30 years. This has led to new business models based on trendy, cheap and fast fashion. H & M, Lindex and Gina Tricot are some Swedish supply chain retailers with a fast fashion concept. The concept encourages consumers to constantly consume clothing and stimulates the need of consumers to wear the latest fashion at a reasonable price. This behaviour has a long-term impact on the environment, which has led to companies wanting to be more responsible. The companies need to take more responsibility to avoid media and stakeholders from questioning their business models. Retail chain companies have started to produce organic products to meet their expectations. The big question is how the consumers perceive this, considering that the customers want to satisfy their needs to wear something new, trendy and cheap. The purpose of this thesis is to examine how consumers perceive organic products in fast fashion companies, given that the concept, in practice as well as in thought, is contrary to a sustainability perspective. This was examined through a quantitative method in the form of a survey and for an in-depth examination through a participant observation, to study consumer attitudes to sustainable products in the fast fashion companies. It also had examined how a fast fashion company communicates their organic products in their store through a passive observation. The conclusion that emerged was that fast fashion consumers prioritize other factors like price, design and quality over sustainability when they shop. This study indicates that the fast fashion company does not communicate their organic products actively to their customers. This can be interpreted as a defensive marketing to avoid problems with their image out to the customers. Since companies are working with a sustainability perspective but does not communicate this to the customers.
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BJÄRKEBLAD, GYLLSTAD ELIN, and OLIWIA FRIDLUND. "Starkt butikskoncept : ur unga kunders perspektiv." Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18001.
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I dagens samhälle kretsar shopping inte bara kring själva produkterna som säljs, utan även om hur butiksmiljön är uppbyggd. Den visuella miljön och hur produkter presenteras har stor påverkan på kunders beteende och inköp. Ljus, ljud och färger påverkar våra sinnen både positivt och negativt, vilket butiker utnyttjar på olika sätt. Syftet med detta uppsatsarbete är att beskriva vad unga kunder (18-25 år) anser ska ingå i ett attraktivt och starkt butikskoncept. Syftet är också att undersöka hur unga kunder upplever likheter respektive skillnader gällande butikskoncept för butikskedjor och produktutvecklande varumärkesleverantörer. Metoden som använts för att komma fram till resultatet och slutsatsen är både en kvantitativ och en kvalitativ undersökning. En webbenkät på 10 frågor skickades ut via mail och besvarades av 100 personer. Sex stycken djupgående intervjuer gjordes efter att svaren på den kvantitativa undersökningen hade analyserats. Resultatet är att de två mest betydelsefulla faktorerna i ett starkt butikskoncept, enligt uppsatsens undersökningar, är fokusering på ordning och reda samt personalbeteende. Skillnaderna mellan de olika butikskoncepten visade sig i alla olika kategorier men främst i just ordning och reda av butiken samt gällande personalens attityd. Enligt uppsatsens undersökning uppskattar unga kunder generellt sett produktutvecklande varumärkesleverantörers butikskoncept mer än butikskedjors. Engelsk titel: Strong and attractive store concept - from young customers perspectiveEngelska nyckelord: Product developing brand manufacturers, chain store, store concept, customer experience, customer behavior, sensory influences, visual merchandising Sammanfattning på engelska: In today's society shopping is not just about the products that are sold. How the retail environment is constructed, the visual environment and how the products are presented has a major impact on customer behavior while purchasing. Light, sounds and colors affect our senses both positively and negatively, which stores utilize in different ways. The purpose of this research paper is to describe what young customers (18-25 years old) consider to be included in an attractive and strong store concept. It also aims to examine how young customers perceive similarities and differences considering store concept for chain stores and product developing brand manufacturers. The method that has been used to get the results and the conclusion is both a quantitative and a qualitative survey. An online survey of ten questions was sent out by email and was answered by a hundered people. Six interviews were made after the responses to the quantitative survey had been analyzed. The result is that the two most significant factors in a strong store concept, according to the thesis research, is focusing on order in the store and staff behavior. The differences between the two different store concepts appeared in all categories but mainly in the order of the store as well as staff behavior. According to the thesis research customers generally appreciate the store concept of product developing brand manufacturers more than chain stores concepts.Program: Textil produktutveckling och entreprenörskap
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Bonfiglioli, Marco. "Riprogettare l'offerta di Retail Marketing: il caso I.C.A.S." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2017.
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Oggi le imprese di produzione affidano sempre più spesso la copertura del mercato a imprese commerciali intermediarie che svolgono il ruolo di raccordo fra l’offerta dei produttori e la domanda del cliente finale. In questo contesto il luogo dove si materializzano le vendite dei prodotti è il punto vendita che può assumere forme diverse a seconda delle dimensioni, dell’assortimento e del mercato di riferimento.
Il Retail Marketing costituisce la disciplina che studia come orientare e stimolare le scelte del cliente all’interno del punto vendita. Attraverso la scelta del giusto mix di leve sulle quali intervenire si crea vantaggio competitivo nei confronti della concorrenza. Lo scopo è di rispondere al maggior numero possibile di esigenze dei clienti nel settore di competenza per incrementare i loro acquisti, concentrandoli in un’unica shopping expedition.
All’interno dell'elaborato verranno approfondite le leve di Retail Marketing da utilizzare come linee guida per riprogettare l’offerta di un’attività commerciale. In particolare si analizzerà il caso del Cash & Carry “I.C.A.S.”, punto di vendita all’ingrosso di proprietà di Pieri Group S.r.l., dove ho svolto il tirocinio da giugno a settembre del 2017. Durante la mia esperienza ho avuto la possibilità di raccogliere direttamente informazione sull’attività: dall’evoluzione del fatturato negli ultimi anni fino all’analisi del comportamento di acquisto della clientela. Questi dati sono stati utilizzati per elaborare alcune proposte concrete di marketing con l’obiettivo di migliorare il posizionamento di ICAS sul proprio mercato di riferimento.
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GAURILCIKAITE, MIGLE. "HOW SAUDI ARABIA CONSUMER PERCEIVES INTERNATIONAL BRANDS THROUGH SHOP WINDOW DISPLAYS?" Thesis, Högskolan i Borås, Institutionen Textilhögskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18140.
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Research on consumers’ attitude on shop window displays is still a sphere that lacks attention from researchers in the field of consumer behaviour. Moreover, one of the most upcoming research fields recently is Islamic marketing field. Thus, this work is focused on the research of Saudi Arabia consumers’ attitudes on international brands shop window displays. For this purpose the questionnaire was created and spread out in the Kingdom of Saudi Arabia. There were 61 respondents who answered the questionnaire. Collected results were analysed using mix of qualitative and quantitative methods. Analysis showed that international brands make adjustments of shop window displays in Saudi Arabia. To add more, and most important, local consumers are willing to have more internationalised shop window displays with less cultural adaptation.Program: Master programme in Fashion Management