Relevant bibliographies by topics / Client relationship management

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Client relationship management'

Author: Grafiati
Published: 24 April 2022
Last updated: 30 July 2025

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Journal articles on the topic "Client relationship management"

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Rekha, B.N. ""A Voguish Cram of Customer Relationship Management"." International Journal of Advance and Applied Research 4, no. 23 (2023): 123–25. https://doi.org/10.5281/zenodo.8159184.

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CRM is a methodology that spotlights on areas of strength for building with client and possible client for making and keeping a devoted client base. Client relationship the board is a term that alludes to practices, methodologies and advances that organizations use to oversee and break down client communications and information all through the client lifecycle, determined to further develop business associations with clients, aiding client maintenance and driving deals development. CRM are expected to assemble data on clients across various channels or resources between the client and the orga
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Dixit, Vibhoo. "Client Relationship Management." International Journal for Research in Applied Science and Engineering Technology 11, no. 12 (2023): 302–3. http://dx.doi.org/10.22214/ijraset.2023.57287.

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Abstract: A Comprehensive Customer Relationship Management (CRM) System for Web Applications in the Pharmaceutical Industry: Enabling Seamless Collaboration between Buyers and Pharmaceutical Companies In the rapidly evolving landscape of the pharmaceutical industry, the integration of web applications has become instrumental in facilitating efficient communication and transactions between buyers and pharmaceutical companies. This research paper explores the design, development, and implementation of a robust Customer Relationship Management (CRM) system tailored for a web application in the ph
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Johnstone, Karla M., and Jean C. Bedard. "Risk Management in Client Acceptance Decisions." Accounting Review 78, no. 4 (2003): 1003–25. http://dx.doi.org/10.2308/accr.2003.78.4.1003.

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This paper examines whether risk-management strategies (specifically, the use of specialist personnel and higher billing rates) moderate the effect of risk on client acceptance decisions, thereby assisting auditors in bringing prospective client relationships to acceptable risk/return levels. We propose a conceptual model of the client acceptance decision process, and use archival data on one firm's actual client acceptance decisions to test the model. Our results demonstrate the selective use of risk-management strategies in the client acceptance decision, based on the nature of the risks pre
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Herd, Corey L., Michael P. Waide, and Tracy J. Cohn. "Audiology: Remediating Boundary Issues: Triangulation and Self-Care." Perspectives on Administration and Supervision 20, no. 1 (2010): 40–44. http://dx.doi.org/10.1044/aas20.1.40.

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Abstract Audiologists fill multiple roles in the lives of their clients. The audiologist is the limited-time caretaker of the client's loved one, the knowledgeable expert about speech and hearing, and sometimes, the trusted confidant. The fiduciary relationship that exists between client and clinician, however, is inherently and intentionally one-sided. Unfortunately, professionals who struggle with self-care and who lack awareness of self may find themselves faced with crossing boundaries or entangled in the complex web of relationships in their clients' lives. In this article, the authors ex
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Herda, David N., and James J. Lavelle. "How the Auditor-Client Relationship Affects the Extent of Value-Added Service Provided to the Client." Current Issues in Auditing 7, no. 1 (2012): P9—P14. http://dx.doi.org/10.2308/ciia-50343.

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SUMMARY This article summarizes our recent study, “Auditor Commitment to Privately Held Clients and its Effect on Value-Added Audit Service” (Herda and Lavelle 2013), which examines how the relationship between individual auditors and their clients affects the extent of value-added services that clients receive. Based on a survey of 204 auditors at two public accounting firms, we find that the auditor-client relationship, measured in terms of the auditor's commitment to the client (i.e., client commitment), develops in response to auditor perceptions of fair treatment and support received from
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Memon, Farooque Ahmed. "Systematic Approach of Customer Relationship Management in Much Different Organization." IBT Journal of Business Studies 14, no. 2 (2018): 132–47. http://dx.doi.org/10.46745/ilma.jbs.2018.14.02.11.

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The aggregate number of target clients does not expand by much rate every year. The entire thought of Customer Relationship Management (CRM) is to oversee and protect the client base of any association. It requires far less exertion and assets to hold client contrasted with drawing in new ones. Offering basic administrations and motivations can prompt client dedication which itself will pull in new clients. Throughout the last few decades' associations have understood the significance of CRM and have attempted diverse approaches to actualize CRM. Those associations that were effective in actua
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Ramteke, Sapnarani S. "Client Relationship Management Helpful for Libraries." International Journal of Research in Library Science 6, no. 2 (2020): 84. http://dx.doi.org/10.26761/ijrls.6.2.2020.1337.

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Ekberg, Stuart, Rebecca K. Barnes, David S. Kessler, et al. "Relationship between Expectation Management and Client Retention in Online Cognitive Behavioural Therapy." Behavioural and Cognitive Psychotherapy 43, no. 6 (2014): 732–43. http://dx.doi.org/10.1017/s1352465814000241.

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Background: Engaging clients from the outset of psychotherapy is important for therapeutic success. However, there is little research evaluating therapists’ initial attempts to engage clients in the therapeutic process. This article reports retrospective analysis of data from a trial of online cognitive behavioural therapy (CBT) for depression. Qualitative and quantitative methods were used to evaluate how therapists manage clients’ expectations at the outset of therapy and its relationship with client retention in the therapeutic intervention. Aims: To develop a system to codify expectation m
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How, Lim. "Trust and Human Relationships: The Core of Client Relationship Management." CFA Institute Conference Proceedings Quarterly 30, no. 4 (2013): 52–56. http://dx.doi.org/10.2469/cp.v30.n4.3.

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Srikanthudu Avancha, Akshun Chhapola, and Shalu Jain. "Client Relationship Management in IT Services Using CRM Systems." Innovative Research Thoughts 7, no. 1 (2021): 34–46. http://dx.doi.org/10.36676/irt.v7.i1.1450.

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In the evolving landscape of IT services, effective client relationship management (CRM) has become a critical factor for sustaining competitive advantage and fostering long-term partnerships. Client Relationship Management (CRM) systems, leveraging advanced technologies and data-driven insights, play a pivotal role in enhancing the efficiency and effectiveness of managing client interactions. This research paper explores the integration of CRM systems in IT services, emphasizing their impact on client relationship management. The study begins by examining the fundamental principles and functi
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Dissertations / Theses on the topic "Client relationship management"

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Sarkar, Mainak. "Three essays on artificial intelligence models for customer relationship management." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2022. http://www.theses.fr/2022ESEC0002.

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La thèse se compose de trois essais sur "Modèles d'intelligence artificielle pour la gestion de la relation client". En particulier, les essais sont construits sur de nouveaux algorithmes d'apprentissage en profondeur connus sous le nom de réseaux de neurones à mémoire longue et courte durée (LSTM). Le premier essai montre que les réseaux de neurones LSTM, qui reposent exclusivement sur des données brutes en entrée, peuvent remplacer les modèles basés sur l'ingénierie des fonctionnalités pour prédire le comportement des clients dans le contexte du marketing direct. Dans le deuxième essai, je d
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Shingne, Meeta Sadanand. "Information technology and client relationship management in architecture building competitive advantage /." Master's thesis, Mississippi State : Mississippi State University, 2003. http://library.msstate.edu/etd/show.asp?etd=etd-04082003-160100.

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Hoyle, Damian R. "A business engineering approach to client relationship management in a knowledge based firm." Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/63900/1/Damian_Hoyle_Thesis.pdf.

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This thesis examines Customer Relationship Management and how the capabilities of an organisation to innovate can be enhanced via its implementation in a Knowledge Based Firm. The research identifies current customer knowledge components within an organisation and identifies for future use, CRM components for implementation within a Knowledge Based Firm. Opinions from a panel of experts' are identified for best practice customer relationship strategy, the most important CRM processes and identification of customer knowledge components that will form the basis of implementing a successful C
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Hu, Qing. "A critique of the consultant-client relationship in Chinese SME's Lean improvement projects." Thesis, Cardiff University, 2014. http://orca.cf.ac.uk/71189/.

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This thesis critiques the consultant-client relationship in Chinese SMEs’ lean improvement projects. SMEs, which are crucial to China’s economy, encounter many challenges during their development. Management practices, such as lean, have been developed to improve organisational performance. In their application to SMEs, resource constraints mean that business assistance from external agencies, such as management consultants, is required. Drawing on multiple theoretical lenses, including organisational learning, institutional theory and contingency theory, a research framework is established. T
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Sankaranarayanan, Balaji. "IS outsourcing effectiveness understanding the effects of relationship diversities, client capabilities and knowledge capital gains /." [Bloomington, Ind.] : Indiana University, 2008. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3330804.

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Thesis (Ph.D.)--Indiana University, Kelley School of Business, 2008.<br>Title from PDF t.p. (viewed on Jul 21, 2009). Source: Dissertation Abstracts International, Volume: 69-10, Section: A, page: 4033. Advisers: Carol V. Brown; Alan R. Dennis.
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Bonnet, Fabien. "Évolutions sociétales et mutations de la relation client : Une approche communicationnelle de la relation au client développée par EDF." Thesis, Paris 4, 2012. http://www.theses.fr/2012PA040157.

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Cette recherche interroge l’évolution du rapport entretenu par EDF, ancienne entreprise publique, avec sa clientèle. A travers une approche communicationnelle, on questionne en particulier le sens des pratiques et des discours marketing qui ont accompagné l’émergence récente de la notion, des dispositifs et des pratiques de Gestion de la Relation Client. Après avoir montré la nécessité d’une approche contextualisée pour saisir l’objet de recherche dans sa complexité, le rapport entre EDF et son public est analysé à l’aune des évolutions socio-politiques et économiques qui ont présidé à son dév
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Bosire, John Kennedy. "A Client-Vendor Relationship Perspective of Cultural Differences on Cross-Border Information Technology Outsourcing." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1595.

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Cross-border information technology (IT) outsourcing continues to rise due to the demand for business process outsourcing. Issues such as miscommunication and management problems have emerged because of cross-cultural disparities between clients and vendors across national borders. The theoretical framework of this study was based on the organizational culture model studies of Meek, Spradley, Smith, and Draft for examining and understanding complex organizational practices. The purpose of this mixed-methods explanatory sequential case study was to qualitatively identify and quantitatively dete
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Le, Roux Karle. "The relationship between corporate communication efforts, client communication satisfaction and –relationship satisfaction, and client economic contribution within a financial services organisation / K. le Roux." Thesis, North-West University, 2011. http://hdl.handle.net/10394/4856.

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After facing the economic recession, the South–African and global business sectors started revaluating their human capital and the positions they represent within an organisation. Each individual now had to prove that they contributed towards the organisation’s bottom line, as each and every cent had to be counted and accounted for. Some functions within organisations could easily prove their contribution towards the bottom line by providing production or sales outputs. The public relations practitioners and the corporate communication efforts they offered, however, faced a bleak future, as th
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Corsi, Angelica. "Why management consultants? : between functionalist and critical perspectives a literature review." Master's thesis, NSBE - UNL, 2010. http://hdl.handle.net/10362/10302.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics<br>This work aims at answering the question posed by Peter Drucker in 1981: “Why Management Consultants?” In order to achieve this, the work, which will take the form of a literature review, will present a number of theories that are literature’s master pillars and that will help explain the fracture between critics and supporters of management consulting. The conclusions of the work seem to point to the insolvability of the critical-functi
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Stahl, Julian [Verfasser]. "Impact of management consulting : perspectives on value creation, performance evaluation, and governance of the client-consultant relationship / Julian Stahl." Magdeburg : Universitätsbibliothek Otto-von-Guericke-Universität, 2018. http://d-nb.info/1219937134/34.

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Books on the topic "Client relationship management"

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Knackstedt, Mary V. Marketing and selling design services: The designer client relationship. Van Nostrand Reinhold, 1993.

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Clark, T. A. R. The use of metaphor in the client-consultant relationship: A study of management consultants. Open Business School Research, 1995.

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Accountants, International Federation of, ed. The relationship between banking supervisors and banks' external auditors. International Federation of Accountants, 2001.

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Fullerton, J. Management consultancy: Dimensions of client-consultant relationships. London School of Economics, Centre for Economic Performance, 1992.

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Niewiem, Sandra. The Contractual Relationship between Clients and Management Consultants. Deutscher Universitätsverlag, 2005. http://dx.doi.org/10.1007/978-3-322-82137-9.

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Carucci, Ron A. Relationships that Enable Enterprise Change: Leveraging the Client-Consultant Connection. Jossey-Bass, 2002.

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Boberski, Vincent. Community banking strategies: Steady growth, safe portfolio management, and lasting client relationships. Bloomberg/Wiley, 2010.

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Colomo-Palacios, Ricardo. Customer relationship management and the social and semantic web: Enabling cliens conexus. Business Science Reference, 2012.

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Gralpois, Bruno. Agency mania: Harnessing the madness of client/agency relationships for high-impact results. SelectBooks, Inc., 2010.

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Felton, Jan D. The art of outsourcing information technology: How culture and attitude affect client-vendor relationships. AuthorHouse, 2008.

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Book chapters on the topic "Client relationship management"

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Cook, Ronald, Michael Harris, and Dennis Barber. "Client contract development and relationship management." In Management Consulting Projects, 6th ed. Routledge, 2021. http://dx.doi.org/10.4324/9781003174516-5.

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Krings, Christina. "Business Development und Client Relationship Management." In Marketing und Business Development in Kanzleien. Springer Fachmedien Wiesbaden, 2023. http://dx.doi.org/10.1007/978-3-658-41991-2_12.

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Czerniawska, Fiona. "Changes in the Client-Consultant Relationship." In Management Consultancy in the 21st Century. Palgrave Macmillan UK, 1999. http://dx.doi.org/10.1007/978-1-349-14873-8_2.

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Czerniawska, Fiona. "The Consulting Market: Changes in the Client-Consultant Relationship." In Management Consultancy. Palgrave Macmillan UK, 2002. http://dx.doi.org/10.1057/9781403907189_2.

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Niewiem, Sandra. "The consultant-client relationship from a transaction cost economic perspective." In The Contractual Relationship between Clients and Management Consultants. Deutscher Universitätsverlag, 2005. http://dx.doi.org/10.1007/978-3-322-82137-9_2.

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Reis-Silva, Luís Filipe, and António Carrizo-Moreira. "Collaborative New Product Development and the Supplier/Client Relationship: Cases from the Furniture Industry." In Management and Industrial Engineering. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56871-3_9.

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Sun, Dawei, Sanyuan Zhou, and Yuqing Song. "An Optimization Model for Client Relationship Management of Third-Party Logistics Enterprises." In Communications in Computer and Information Science. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-23062-2_50.

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Mandičák, Tomáš, Peter Mésároš, Annamária Behúnová, Marcela Spišáková, and Andrea Kanáliková. "Increasing the Client Satisfaction by Exploitation of Customer Relationship Management in Construction Projects." In Sustainable Management of Manufacturing Systems in Industry 4.0. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-90462-3_8.

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Kaiser, Jasmin, and Peter Buxmann. "Organizational Design of IT Supplier Relationship Management: A Multiple Case Study of Five Client Companies." In Outsourcing and Offshoring Business Services. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-52651-5_6.

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Roper, Kathy O. "FM Consultancy and Client-Provider Relationships." In International Facility Management. John Wiley & Sons, 2013. http://dx.doi.org/10.1002/9781118771686.ch3.

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Conference papers on the topic "Client relationship management"

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Pimentel, Thiago P., and Ronaldo R. Goldschmidt. "A Sequential Pattern Detection and Sentiment Analysis Combined Approach to the Churn Prediction Problem in Client Relationship Management Environments." In XV Encontro Nacional de Inteligência Artificial e Computacional. Sociedade Brasileira de Computação - SBC, 2018. http://dx.doi.org/10.5753/eniac.2018.4460.

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The cost of losing profitable customers in competitive markets is driving companies to engage in customer retention. Therefore, anticipating client churn (i.e., cancellation) becomes essential. Among the researches on churn prediction models, we highlight those that are based on sequential pattern detection. Although promising, such initiatives do not take into account the sentiments present in the client’s interactions with the company. Given the above, this article proposes a method that generates churn prediction models from the combination of sequential pattern detection with sentiment ext
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Thiagarajan, D., Roshan T. S. Arsath, Aditya R. Arun, and E. Dinesh. "Shopper’s Cart." In International Research Conference on IOT, Cloud and Data Science. Trans Tech Publications Ltd, 2023. http://dx.doi.org/10.4028/p-83x934.

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This task Online Grocery Shopping is one of most recent usefulness upgrade instruments utilized broadly by all associations any place there is a need of booking of objection by means of administrator and investigation of protests which are made or are forthcoming. Our site C2C.com is an internet based grievance the board framework where the issues of the clients can be enrolled on the web and settled by the various degrees of architects. Likewise adaptability is given to the clients can without much of a stretch determination their issues by speaking with engineer over web. C2C.com is a site t
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Rajapaksha, P. M. N. N., P. A. D. Rajini, and A. S. W. Karunarathna. "A Framework for effective management of janitorial service contracts in Sri Lankan commercial buildings: a bilateral perspective." In International conference on Facilities Management Futures (FMF) 2025: Safety-Enabled and Sustainable Facilities. Facilities Management Research Unit (FaMRU), 2025. https://doi.org/10.31705/icfmf2025.20.

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An outsourcing arrangement starts with a contractual relationship between a client and a service provider, and therefore, the management of janitorial service contracts poses different issues from both client and provider perspectives. However, literature or empirical evidence does not provide a clear picture of such issues or of managing them from this bilateral perspective. Accordingly, this research aims to address the identified research gap by evaluating the current practice of janitorial service contracts and developing a framework for effective management by integrating both these viewp
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Mitkus, Sigitas, and Dalia Averkienė. "Legal significance of construction documents: consequences of non-implementation of contractual regulations for the client and the contractor in Lithuania." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.068.

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Purpose – the article discusses the construction documents and their significance enshrined in Contractual Regulations and aims to disclose the consequences of the preparation or non-preparation of the construction documents for the client and the contractor. For this purpose, the general features of construction documents shall be reviewed first, and the certificate of acceptance of construction work and reports shall be analyzed separately. Findings – the results of the study state that in client/contractor relationship, the rights and duties between the participants to a construction projec
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Lachmi, Rotem, Batia Ben-hador, and Yael Brender-Ilan. "Exploring consultant roles: Analyzing power dynamics through expert and referent power bases." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1004944.

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Defining product and service quality in most industries is relatively simple. However, defining service quality in management consulting is sometimes more complex. Management consultants help clients solve challenging issues and productively manage the organization. A significant research gap lies in the need for more clarity regarding the distinguishing factors between successful and unsuccessful consultants in their ability to assist clients in achieving their goals. Furthermore, the essential power consultants need to drive clients to success remains undefined.To bridge the research gap, we
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Gackowska, Nelly. "Informing with Workflow Technologies." In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2819.

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Organizational process and information delivery automation with workflow technologies is an effective method used by information technology departments to help reach institutional objectives by better informing their end users, clients and stakeholders. This presentation mentions four useful models of implementing workflow technologies. The focus is on no-search or zero-click messages or reports, when information is finding the client instead the client searching for information. It also discusses technological and organizational constraints, as well as incorporation of components of Business
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Arsecularatne, B. P. "The Use of project governance modes to minimise contractors’ opportunistic behaviour." In World Construction Symposium - 2023. Ceylon Institute of Builders - Sri Lanka, 2023. http://dx.doi.org/10.31705/wcs.2023.86.

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The nature of the contractual relationship between the contractor and the client creates opportunities for opportunistic behaviour (OB) on the part of the contractor, which can result in project delays, cost overruns, and quality issues. Project governance (PG) is a set of processes, policies, and procedures that aim to ensure the effective management and control of projects. It was identified that PG helps to minimise different issues related to construction projects where different stakeholders are involved. The use of trust and formal control as PG modes in the global construction industry
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Vasciuc (Săndulescu), Cristina Gabriela, Dumitru Săndulescu, and Otilia Crăciun (Radu). "Methods, Techniques and Sales Strategies." In International Conference Innovative Business Management & Global Entrepreneurship. LUMEN Publishing, 2020. http://dx.doi.org/10.18662/lumproc/ibmage2020/48.

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The economic life implies the existence of the actors who have to satisfy their own needs, expectations, this presupposing the appearance of the choices that they must make from the multitude of products or services on the market. Since ancient times, the sale has been made for a better living, so Thales is the first wise, Solon the second founder of Athens and the mathematician Hippocrates, who were traders. Plato, the divine, sold oil, and Baruch Spinoza, philosopher, polished mirrors. Therefore, sales forces play an important role, which, through their strategies, can make a significant con
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Bilić, Antun. "What are the Special Usances in Construction?" In 6th IPMA SENET Project Management Conference “Digital Transformation and Sustainable Development in Project Management”. International Project Management Association, IPMA Publications, and Faculty of Civil Engineering, University of Zagreb, Croatia, 2023. http://dx.doi.org/10.5592/ce/senet.2022.10.

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Half a year ago, the Croatian Chamber of Economy and the Croatian Employer’s Association issued the Special Usances in Construction, which regulate the legal relationship between the client (employer) and the contractor. This continues a long tradition of codifying the commercial usages into usances (uzance). It was, however, never sufficiently explored whether the commercial usages can at all be codified. Even if the answer is affirmative, it was not sufficiently explored whether the usances indeed reflect the existing commercial usages. The aim of this research paper is to bridge such gap by
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Bilić, Antun. "What are the Special Usances in Construction?" In 6th IPMA SENET Project Management Conference “Digital Transformation and Sustainable Development in Project Management”. International Project Management Association, IPMA Publications, and Faculty of Civil Engineering, University of Zagreb, Croatia, 2023. http://dx.doi.org/10.5592/co/senet.2022.10.

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Half a year ago, the Croatian Chamber of Economy and the Croatian Employer’s Association issued the Special Usances in Construction, which regulate the legal relationship between the client (employer) and the contractor. This continues a long tradition of codifying the commercial usages into usances (uzance). It was, however, never sufficiently explored whether the commercial usages can at all be codified. Even if the answer is affirmative, it was not sufficiently explored whether the usances indeed reflect the existing commercial usages. The aim of this research paper is to bridge such gap by
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Reports on the topic "Client relationship management"

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Pak, Kimchoeun, Vuthy Horng, Netra Eng, et al. Accountability and Neo-patrimonialism in Cambodia: A Critical Literature Review. Cambodia Development Resource Institute, 2007. https://doi.org/10.64202/wp.34.200703.

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This working paper critically examines the concept of accountability within Cambodia’s evolving governance landscape, particularly in the context of decentralisation and deconcentration reforms. Drawing on international public administration theories and Cambodia’s unique socio-political history, the paper explores how traditional patron-client relationships and neo-patrimonial structures influence formal accountability mechanisms. It reviews Western models such as Traditional Public Administration, New Public Management, and New Institutional Economics, and juxtaposes them with Cambodia’s dee
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Microfinance and households coping with HIV/AIDS in Zimbabwe: An exploratory study. Population Council, 2002. http://dx.doi.org/10.31899/hiv2002.1004.

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The widespread prevalence of HIV/AIDS in sub-Saharan Africa adversely affects millions of households. In recent years, microfinance has been proposed as a strategy to help the households of microentrepreneurs respond to the negative economic impacts of HIV/AIDS. This attention to the potential role of microfinance builds upon earlier research that shows that microfinance institutions (MFIs) that charge commercial rates of interest and use sound business practices can become operationally self-sustainable and help improve the lives of the poor and vulnerable nonpoor. This type of MFI generally
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You might also be interested in the extended bibliographies on the topic 'Client relationship management' for particular source types:
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