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Journal articles on the topic 'Client relationship management'

Author: Grafiati

Published: 24 April 2022

Last updated: 30 July 2025

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1

Rekha, B.N. ""A Voguish Cram of Customer Relationship Management"." International Journal of Advance and Applied Research 4, no. 23 (2023): 123–25. https://doi.org/10.5281/zenodo.8159184.

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CRM is a methodology that spotlights on areas of strength for building with client and possible client for making and keeping a devoted client base. Client relationship the board is a term that alludes to practices, methodologies and advances that organizations use to oversee and break down client communications and information all through the client lifecycle, determined to further develop business associations with clients, aiding client maintenance and driving deals development. CRM are expected to assemble data on clients across various channels or resources between the client and the orga

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Dixit, Vibhoo. "Client Relationship Management." International Journal for Research in Applied Science and Engineering Technology 11, no. 12 (2023): 302–3. http://dx.doi.org/10.22214/ijraset.2023.57287.

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Abstract: A Comprehensive Customer Relationship Management (CRM) System for Web Applications in the Pharmaceutical Industry: Enabling Seamless Collaboration between Buyers and Pharmaceutical Companies In the rapidly evolving landscape of the pharmaceutical industry, the integration of web applications has become instrumental in facilitating efficient communication and transactions between buyers and pharmaceutical companies. This research paper explores the design, development, and implementation of a robust Customer Relationship Management (CRM) system tailored for a web application in the ph

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Johnstone, Karla M., and Jean C. Bedard. "Risk Management in Client Acceptance Decisions." Accounting Review 78, no. 4 (2003): 1003–25. http://dx.doi.org/10.2308/accr.2003.78.4.1003.

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This paper examines whether risk-management strategies (specifically, the use of specialist personnel and higher billing rates) moderate the effect of risk on client acceptance decisions, thereby assisting auditors in bringing prospective client relationships to acceptable risk/return levels. We propose a conceptual model of the client acceptance decision process, and use archival data on one firm's actual client acceptance decisions to test the model. Our results demonstrate the selective use of risk-management strategies in the client acceptance decision, based on the nature of the risks pre

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Herd, Corey L., Michael P. Waide, and Tracy J. Cohn. "Audiology: Remediating Boundary Issues: Triangulation and Self-Care." Perspectives on Administration and Supervision 20, no. 1 (2010): 40–44. http://dx.doi.org/10.1044/aas20.1.40.

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Abstract Audiologists fill multiple roles in the lives of their clients. The audiologist is the limited-time caretaker of the client's loved one, the knowledgeable expert about speech and hearing, and sometimes, the trusted confidant. The fiduciary relationship that exists between client and clinician, however, is inherently and intentionally one-sided. Unfortunately, professionals who struggle with self-care and who lack awareness of self may find themselves faced with crossing boundaries or entangled in the complex web of relationships in their clients' lives. In this article, the authors ex

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Herda, David N., and James J. Lavelle. "How the Auditor-Client Relationship Affects the Extent of Value-Added Service Provided to the Client." Current Issues in Auditing 7, no. 1 (2012): P9—P14. http://dx.doi.org/10.2308/ciia-50343.

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SUMMARY This article summarizes our recent study, “Auditor Commitment to Privately Held Clients and its Effect on Value-Added Audit Service” (Herda and Lavelle 2013), which examines how the relationship between individual auditors and their clients affects the extent of value-added services that clients receive. Based on a survey of 204 auditors at two public accounting firms, we find that the auditor-client relationship, measured in terms of the auditor's commitment to the client (i.e., client commitment), develops in response to auditor perceptions of fair treatment and support received from

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Memon, Farooque Ahmed. "Systematic Approach of Customer Relationship Management in Much Different Organization." IBT Journal of Business Studies 14, no. 2 (2018): 132–47. http://dx.doi.org/10.46745/ilma.jbs.2018.14.02.11.

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The aggregate number of target clients does not expand by much rate every year. The entire thought of Customer Relationship Management (CRM) is to oversee and protect the client base of any association. It requires far less exertion and assets to hold client contrasted with drawing in new ones. Offering basic administrations and motivations can prompt client dedication which itself will pull in new clients. Throughout the last few decades' associations have understood the significance of CRM and have attempted diverse approaches to actualize CRM. Those associations that were effective in actua

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Ramteke, Sapnarani S. "Client Relationship Management Helpful for Libraries." International Journal of Research in Library Science 6, no. 2 (2020): 84. http://dx.doi.org/10.26761/ijrls.6.2.2020.1337.

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Ekberg, Stuart, Rebecca K. Barnes, David S. Kessler, et al. "Relationship between Expectation Management and Client Retention in Online Cognitive Behavioural Therapy." Behavioural and Cognitive Psychotherapy 43, no. 6 (2014): 732–43. http://dx.doi.org/10.1017/s1352465814000241.

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Background: Engaging clients from the outset of psychotherapy is important for therapeutic success. However, there is little research evaluating therapists’ initial attempts to engage clients in the therapeutic process. This article reports retrospective analysis of data from a trial of online cognitive behavioural therapy (CBT) for depression. Qualitative and quantitative methods were used to evaluate how therapists manage clients’ expectations at the outset of therapy and its relationship with client retention in the therapeutic intervention. Aims: To develop a system to codify expectation m

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How, Lim. "Trust and Human Relationships: The Core of Client Relationship Management." CFA Institute Conference Proceedings Quarterly 30, no. 4 (2013): 52–56. http://dx.doi.org/10.2469/cp.v30.n4.3.

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Srikanthudu Avancha, Akshun Chhapola, and Shalu Jain. "Client Relationship Management in IT Services Using CRM Systems." Innovative Research Thoughts 7, no. 1 (2021): 34–46. http://dx.doi.org/10.36676/irt.v7.i1.1450.

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In the evolving landscape of IT services, effective client relationship management (CRM) has become a critical factor for sustaining competitive advantage and fostering long-term partnerships. Client Relationship Management (CRM) systems, leveraging advanced technologies and data-driven insights, play a pivotal role in enhancing the efficiency and effectiveness of managing client interactions. This research paper explores the integration of CRM systems in IT services, emphasizing their impact on client relationship management. The study begins by examining the fundamental principles and functi

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Singh, Shikha, and Prof Alok Singh. "A Study on Customer Relationship Management in Bank-Special Reference to ICICI Bank." International Journal for Research in Applied Science and Engineering Technology 11, no. 2 (2023): 1379–82. http://dx.doi.org/10.22214/ijraset.2023.49266.

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Abstract: CRM represents Customer Relationship Management. It is a system used to study clients' necessities and practices to create more grounded associations with them. All things considered, great client connections are at the core of business achievement. The more valuable approach to consider CRM is as a cycle that will help unite bunches of snippets of data about clients, deals, promoting adequacy, responsiveness and market patterns. The fundamental goals of this investigation are To contemplate the fulfillment level of leave clients of ICICI bank administrations, To discover the element

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Jagtap, Milind, and Sachin Kamble. "The effect of the client–contractor relationship on project performance." International Journal of Productivity and Performance Management 69, no. 3 (2019): 541–58. http://dx.doi.org/10.1108/ijppm-05-2018-0205.

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Purpose The purpose of this paper is first to examine the effect of client-led and contractor-led supply chain initiatives on project performance in the Indian construction industry and second to assess how the client-led supply chain initiatives complement the contractor-led supply chain initiatives. Design/methodology/approach In this study, the effects of the client-led supply chain initiatives (reward power and competence trust of the construction clients) and the contractor-led supply chain initiatives (contractor integration and calculative commitment of the contractor) on project perfor

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Wang, Gang, and Feng Yan Ning. "Marketing of Glass Industry and Establishing of Customer Relationship." Applied Mechanics and Materials 357-360 (August 2013): 2716–19. http://dx.doi.org/10.4028/www.scientific.net/amm.357-360.2716.

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the glass industry has a far-reaching effect on the economical development, and much the city is developed, the much the glass is used. The China glass industry is very promising, the choice between the establishing of customer relationship and the marketing is an important content of the modern management. For the glass enterprise, how to prevent the drain of clients is both a art and a science, it needs the glass salesmen to be in regular contact with their clients and enhance client value. The glass enterprise need to keep and increase client loyalty by the client relationship system, and t

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Levin, Elizabeth, Paramaporn Thaichon, and Thu Nguyen Quach. "The impact of creative competence and project management on longevity of the client-advertising agency relationship." Journal of Business & Industrial Marketing 31, no. 2 (2016): 274–86. http://dx.doi.org/10.1108/jbim-11-2014-0220.

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Purpose – The study aims to consider the overall impact of the service encounters and projects undertaken on the long-term relationship between the agency and its clients. Design/methodology/approach – The study uses a parallel mixed-method design incorporating quantitative and qualitative elements in the client–advertising agency context. Data obtain via an online survey in Study 1 were analysed using structural equation modelling and bias-corrected bootstrapping technique. Study 2 featured 15 in-depth interviews with marketing managers and project leaders. Findings – The findings revealed th

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Rudakova, Lidiya V. "CRM – BUSINESS STRATEGY OF THE BUSINESS STRUCTURE MANAGEMENT SYSTEM." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 11/2, no. 140 (2023): 113–21. http://dx.doi.org/10.36871/ek.up.p.r.2023.11.02.015.

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The article considers the business strategy of customer relationship management (CRM) and justifies the need for its implementation in the management system of the business structure. The scientific novelty and practical significance of the work lies in the development of a mechanism for building a business strategy of a CRM business structure management system, which allows anyone involved in making managerial decisions in the field of relationships to understand, analyze, evaluate business critical problems, as well as use business opportunities when working with clients. The standard indica

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Liu, Xiaohan. "Design and Implementation of an Executive Search Customer Relationship Management System." Highlights in Science, Engineering and Technology 39 (April 1, 2023): 801–8. http://dx.doi.org/10.54097/hset.v39i.6647.

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An executive search company seeks and recruits’ talents for client organizations. Therefore, it is essential for an executive search company to establish well-maintained relationships with their client and candidate talents. A Customer Relationship Management (CRM) system helps with the task of maintaining customer relationships. The underlying database is a crucial component of a CRM system because the database is responsible for storing the information of the clients and other data associated to the executive search tasks. This paper designs a database specifically for the scenario and requi

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1Hammed, Olawale Gazal, A. Musibau 2Shofoluwe, and Bibiana 3Njogo. "RELATIONSHIPS BETWEEN PROJECT RISK MANAGEMENT PRACTICES AND CLIENT SATISFACTION: AN EMPIRICAL STUDY." International Journal of Marketing & Financial Management 11, no. 2 (2023): 46–57. https://doi.org/10.5281/zenodo.10900154.

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<strong>ABSTRACT</strong> <strong><em>Aim of the Study</em></strong><em>: This paper tends to evaluate the relationship between certain construction project risk management practices and client satisfaction.  </em> <strong><em>Design/Methodology</em></strong><em>: Survey research design was adopted for this study with the aids of structured questionnaire, for collection of data from a stratified random sample of 46 project managers of the  participating  construction firms and 230 clients of those firms respectively, which are registered with Lagos Chamber of Commerce. Linear re

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ANDRUSHKEVYCH, Zinayida, Ruslan BOIKO, and Vitalii NIANKO. "CUSTOMER-ORIENTED APPROACH IN BRAND FORMATION AND ADVERTISING MANAGEMENT ACTIVITIES OF THE ENTERPRISE." Herald of Khmelnytskyi National University. Economic sciences 312, no. 6(1) (2022): 169–73. http://dx.doi.org/10.31891/2307-5740-2022-312-6(1)-24.

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The article highlights the advantages of using a client-oriented approach as the basis of brand formation. The relevance of the researched topic in modern economic conditions is indicated. he works of scientists engaged in the research of these issues were analyzed, insufficiently researched aspects were singled out, and an own definition of customer orientation was proposed. Characteristic features of a client-oriented approach in the formation of the company’s brand have been formed. It was determined that the effective implementation of a client-oriented management approach in the enterpris

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Rennie, Morina D., Lori S. Kopp, and W. Morley Lemon. "Exploring Trust and the Auditor-Client Relationship: Factors Influencing the Auditor’s Trust of a Client Representative." AUDITING: A Journal of Practice & Theory 29, no. 1 (2010): 279–93. http://dx.doi.org/10.2308/aud.2010.29.1.279.

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SUMMARY: This research examines financial statement auditors’ trust of members of client management in the context of a disagreement. In this descriptive field study involving 48 partners and 23 managers of Canadian offices of international accounting firms, we explore factors that can influence an auditor’s trust of client management. We find that a client representative’s openness of communication and demonstration of concern during an auditor-client disagreement are positively associated with the trust that an auditor feels for that individual. We also find that aspects of the auditor-clien

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Adepeju, A. A., E. O. Ibem, A. A. Oluwatayo, and A. O. Akinola. "Influence of Client Relationship Management (CRM) Process and Employee Support on the Retention of Architectural Clients." IOP Conference Series: Earth and Environmental Science 1492, no. 1 (2025): 012033. https://doi.org/10.1088/1755-1315/1492/1/012033.

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Abstract The current study aimed to empirically explain how explain how Client Relationship Management (CRM) process and Employees’ support contribute to client retention in architectural firms. Retention of high value clients is a crucial antecedent to the financial thriving of firms. The current study examined the impact of CRM process and employee support on client retention in architectural firms in Nigeria. 189 copies of questionnaire (66.78% response rate) were retrieved from randomly selected respondents in Lagos, Abuja, Kaduna and Port Harcourt, Nigeria. The data was analysed with desc

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Payne, Graeme Edward, and Greg Fisher. "Consumer-directed care and the relational triangle." Employee Relations: The International Journal 41, no. 3 (2019): 436–53. http://dx.doi.org/10.1108/er-06-2017-0130.

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PurposeFollowing a recent government initiated change to a consumer-directed care model across the Australian community aged care sector, the purpose of this paper is to explore frontline home support workers’ perceptions of relational changes with clients in power and subordination within the triadic relationship between employer, employee and client.Design/methodology/approachContextual interviews were held with managers (n=4), coordinators (n=10) and semi-structured face-to-face interviews with support workers (n=17) in three organizations. Interview transcripts were analyzed.FindingsSome w

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Gustafsson, Stefanie, Juani Swart, and Nick Kinnie. "‘They are your testimony’: Professionals, clients and the creation of client capture during professional career progression." Organization Studies 39, no. 1 (2017): 73–92. http://dx.doi.org/10.1177/0170840617708001.

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The relationship between professionals and clients has received considerable interest, more recently through the concept of client capture. However, little is known to date about the mechanisms through which professionals become captured by their clients. Drawing on 50 interviews investigating the promotion of lawyers to partnership in seven UK law firms, we contribute to existing understanding by exploring the creation of client capture during professional career progression. We propose that by bestowing clients with influence over who gets promoted to partnership, lawyers lose professional i

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Du Mars, Roger C., and Helen B. Du Mars. "Counseling and Guidance Approaches with the Family of the Client with Alzheimer's Disease." Journal of Applied Rehabilitation Counseling 25, no. 4 (1994): 36–39. http://dx.doi.org/10.1891/0047-2220.25.4.36.

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Although Alzheimer's disease (AD) is currently incurable, the counselor's role in working both with the client with AD and the client's family is a major one. The number of persons with AD is over 1.5 million and increasing as the population ages. Counselors will need to be able to assist in securing an accurate medical diagnoses and palliative treatment, and to provide relationship and behavioral counseling for the client and family in dealing with the distress associated with early stage symptoms. Steps in the helping process for clients with AD include: guidance and stress management, legal

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Simranjeet Singh and Pawanjot Kaur. "ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) - OPPORTUNITIES AND CHALLENGES IN THE DIGITAL WORLD." mLAC Journal for Arts, Commerce and Sciences (m-JACS) ISSN: 2584-1920 3, no. 2 (2025): 9–14. https://doi.org/10.59415/mjacs.v3i2.225.

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A customer-focused approach to customer service, customer relationship management (CRM) aims to create enduring bonds with customers that benefit both the selling business and the consumer. In the current competitive market, keeping existing clients and attracting new ones is really difficult task. Furthermore, as a result of advancements in technology, the nature of business transactions has evolved. Since the internet is a vital component of any organization, many view it as an opportunity to reduce customer service expenses and strengthen relationships with customers, better personalised ma

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Roberts, Deborah Yarmo. "Reconceptualizing case management in theory and practice: a frontline perspective." Health Services Management Research 15, no. 3 (2002): 147–64. http://dx.doi.org/10.1258/095148402320176594.

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'Case management' in the health and social service sector is controversial, highly political and saturated with conflicting agendas among stakeholders. Research was conducted recently to explore the role of case managers in three evolving, Australian-based, long-term care, case management models. The findings have relevance to countries worldwide that contend with delivering quality care that is cost effective. The research captures the perspectives of 51 open-ended interviews with front-line case managers who have first-hand knowledge of the models' effect on their clients and on their own ro

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Prasaad, K. Sai. "Establishing Successful Customer Relationships. Through Effective Communication: An Indian Perspective." Tripodos, no. 24 (December 1, 2008): 63–71. https://doi.org/10.51698/tripodos.2008.24.63-71.

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La filosofia de la direcció de la relació amb el client (customer relationship management - CRM) es basa en el fet que els clients d’una marca no tenen preu i són primordials en la relació marca-client. Però en els esforços concentrats de la CRM, una companyia sovint oblida una cosa fonamental, la pedra angular del concepte de relació i de la comunicació entre marca i clients! Les teories de màrqueting tradicionals sempre han centrat les seves estratègies de comunicació a atreure nous clients en lloc de retenir els que ja té. Mentre que d’una banda les marques necessiten clients, aquests neces

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Sohaib Uz Zaman, S M Yushahy Hasan, Syed Hasnain Alam, and Basit Ali Abbasi. "<b>Effect of Client Satisfaction on Developing CRM, Trust, and Quality</b>." Annual Methodological Archive Research Review 3, no. 3 (2025): 76–100. https://doi.org/10.63075/b3523c23.

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This study intended to examine the impact of account management practices on client satisfaction within branding and marketing agencies in Karachi. This study uses a mono-method quantitative approach, whereas non-probability purposive sampling was used to identify research participants. The study has collected 242 responses for the analysis. The account managers in Karachi branding and marketing agencies were considered as the study population. A survey-based approach was used to collect data for this study, where structured questionnaires were given to the respondents. The primary data analys

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Riyadh, Hosam Alden, Salsabila Aisyah Alfaiza, Abdulsatar Abduljabbar Sultan, Munadil K. Faaeq, and Radyan Dananjoyo. "An analysis of CRM practices in the telecommunication industry in Iraq." Indonesian Journal of Electrical Engineering and Computer Science 23, no. 1 (2021): 453–62. https://doi.org/10.11591/ijeecs.v23.i1.pp453-462.

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Today, concerning the capacity to react straightforwardly to client demands and offer the client a profound experience that is customized and interactive, organizations in the telecommunication industry must have the capacity to set up, support, and continue the connections toward long-term clients. This study attempts to analyze and observe the customer relationship management (CRM) practices that affect firm performance telecommunication corporations. Thus, the study employed a qualitative method, the primary data were obtained using the questionnaire, and the respondents consisted of 100 pe

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Levin, Elizabeth, Thu Nguyen Quach, and Park Thaichon. "Enhancing client-agency relationship quality in the advertising industry – an application of project management." Journal of Business & Industrial Marketing 34, no. 2 (2019): 463–73. http://dx.doi.org/10.1108/jbim-08-2017-0186.

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Purpose This paper aims to determine the dimensions of service quality of advertising agencies and their effects on relationship quality between an advertising agency and their clients through the social and economic exchange. Design/methodology/approach The intention was to target firms which use the services of an advertising or marketing solutions agency; hence, participants were recruited from a business database service providing details for key decision makers in Australia and New Zealand. An online survey was used in this study. Findings Creative competence, project management processes

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Ikerionwu, Charles, David Edgar, and Edwin Gray. "The development of service provider’s BPO-IT framework." Business Process Management Journal 23, no. 5 (2017): 897–917. http://dx.doi.org/10.1108/bpmj-10-2015-0146.

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Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of

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Mathan Nagan, B. K., and T. Mahalakshmi. "Efficient Web Page Mining for Dynamic Web Site." Shanlax International Journal of Arts, Science and Humanities 7, no. 2 (2019): 98–102. http://dx.doi.org/10.34293/sijash.v7i2.822.

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A huge portion of the organizations have the sites for their business. A huge portion of the clients of the association register their subtleties as client profiles. These client profiles have the individual subtleties and their fascinating propensities for the client. At the point when the client visits our sites the log record is made in the server. By partner the client profiles and web log record we can discover the much of the time visited clients. From the frequently visited client, we can discover when they are visited by grouping the client profiles with web log records. In our work we

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Rîpa, Ioan Alexandru. "Customer relationship management in the international context – theoretical and practical considerations." Proceedings of the International Conference on Business Excellence 16, no. 1 (2022): 1060–72. http://dx.doi.org/10.2478/picbe-2022-0098.

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Abstract The customer relationship strategy as part of the general business strategy is focused on the interest for the clients, having as a main objective the strengthening of the long-term relationship between the companies and the clients. The essence of the Customer Relationship Management (CRM) dwells in preserving long-term partnerships, bringing added value within the business relation and delivering customised propositions to individual clients. By providing personalised products or services the company gets near the need of the client, thus making it a key customer. The bridge between

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Gavina, C. G., and A. S. Rekha. "A Survey on the Advance of Network-based Customer Relationship Management (CRM) for Beauty Health Centre." Recent Innovations in Wireless Network Security 3, no. 2 (2021): 1–6. https://doi.org/10.5281/zenodo.5408663.

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The hasty progress of beauty health centre was universally might stand determined the beauty and also women are dual things that remain unified. Almira Skin Care is a beauty health centre that emphases on helping beauty actions through medications framed by specialists. This effort in administration of dealing patient info, drug info, and also in treatment info, it as an influence on amenities to the health centre. It has problematics inconsistent clients may not structured properly. One more issue might ascends completely beauty harvests could not be verified at computerized record, it causes

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McInnes, Katie, and Alex Hudson-Craufurd. "Schizophrenia and schizoaffective disorder and the therapeutic relationship: Client perspectives." Counselling Psychology Review 34, no. 1 (2019): 41–50. http://dx.doi.org/10.53841/bpscpr.2019.34.1.41.

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Background:At the heart of counselling psychology (CoP) practice is the use of the therapeutic relationship (TR). However, there is little research about the TR and schizophrenia/schizoaffective from a CoP or client perspective.Aim:The aim of this study was to explore how adults diagnosed with schizophrenia or schizoaffective disorder experience the TR and discover what factors influence the relationship.Methodology:Four participants were interviewed and the data was analysed using thematic analysis.Findings:The analysis revealed six main themes: TR is special; trust; TR is a mirror; the manag

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Anne Ajiri Alex-Omiogbemi, Aumbur Kwaghter Sule, Bamidele Michael Omowole, and Samuel Jesupelumi Owoade. "Conceptual framework for optimizing client relationship management to enhance financial inclusion in developing economies." International Journal of Management & Entrepreneurship Research 6, no. 12 (2024): 3963–75. https://doi.org/10.51594/ijmer.v6i12.1764.

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Financial inclusion is a critical driver of socio-economic development, particularly in developing economies where large population segments lack access to formal financial services. This paper proposes a conceptual framework for optimizing Client Relationship Management (CRM) to enhance financial inclusion, focusing on key pillars such as client segmentation, digital outreach, and feedback mechanisms. The framework integrates behavioral insights and localized strategies to address the unique challenges faced by underserved populations, including geographic inaccessibility, lack of trust, and

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Aschauer, Ewald, Matthias Fink, Andrea Moro, Katharina van Bakel-Auer, and Bent Warming-Rasmussen. "Trust and Professional Skepticism in the Relationship between Auditors and Clients: Overcoming the Dichotomy Myth." Behavioral Research in Accounting 29, no. 1 (2016): 19–42. http://dx.doi.org/10.2308/bria-51654.

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ABSTRACT This study empirically investigates the relationship between auditors' identification-based trust in client firms' managers (CEOs/CFOs) and their perceptions of auditors' professional skepticism. We employ a multimethod approach broken down into two studies. First, in Study 1, we approached auditors and clients using narrative interviews in order to identify the working definitions of interpersonal trust and professional skepticism and also to develop an empirical and testable hypothesis against the backdrop of the current literature. Second, in Study 2, an ordinary least squares regr

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Fahad, Javed, Jahanzaib Sultan Dr., Aamir Inam Bhutta Dr., Muhammad Fayyaz Sheikh Dr., and ChenXiaofeng Prof. "Relationship Bank's Management Efficiency and Client Firm's Performance: A Case of Pakistan." International Journal of Management Sciences and Business Research 7, no. 2 (2018): 77–82. https://doi.org/10.5281/zenodo.3483347.

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Firm-bank relationship is a matter of interest as a strong bonding may lead to a better performance of the client firm. The foggy mirror of the fate of such relationships needs more clarification on the said matter. This research investigated the effect of management efficiency of relationship bank on its client firm’s performance. The data set consists of the observations for the period from 2006-2016. All the non-financial listed firms on Pakistan Stock Exchange are taken for analysis. We have taken all the common proxies for the firm performance like ROA, ROS, ROE and Tobin’s Q

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Alvia, Aisha, Rina Aldila, Yohana Ariska Putri Nasution, and Zainarti Zainarti. "Implementasi Manajemen Kinerja Pemasaran pada Asuransi." Khidmatussifa: Journal of Islamic Studies 2, no. 2 (2023): 98–107. http://dx.doi.org/10.56146/khidmatussifa.v2i2.77.

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Businesses must retain their clients to remain profitable. The academic field of management marketing considers customer relationship management (CRM) to be best suited to achieve this, whereas communications management focuses more on public relations (PR). The aim of this study is to analyze theories in the two disciplines and derive a theory that integrates CRM and PR client retention frameworks. The framework was then tested in-depth interviews with short-term insurance clients and short-term insurance providers (brokers and direct insurance) in South Africa to obtain perspectives from bot

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Law, K. S., and Fu-Lai Chung. "A Knowledge-Driven Model for Client Relationship Management." Asian Journal of Research in Banking and Finance 9, no. 5 (2019): 1. http://dx.doi.org/10.5958/2249-7323.2019.00006.3.

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Jain, Daisy Mathur, and Reema Khurana. "A framework to study vendors’ contribution in a client vendor relationship in information technology service outsourcing in India." Benchmarking: An International Journal 23, no. 2 (2016): 338–58. http://dx.doi.org/10.1108/bij-04-2014-0029.

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Purpose – The information technology (IT) industry has been continuously expanding. This has resulted in promoting outsourcing of work by clients to vendors. Most of the published research has focussed on when clients should start outsourcing, what to outsource, criteria for vendor selection, etc., however the vendor side of the relationship has been mostly ignored. The purpose of this paper is to delve deep into the vendors’ side and what aspects a vendor needs to consider in order to maintain a good relationship with the clients. Design/methodology/approach – The research design of the paper

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Wu, Yueben, Aili Cai, Sabitha R., and Prathik A. "Institutional and Cultural Aspects of Logistic Management in the Chinese E-Commerce Sector." International Journal of Information Systems and Supply Chain Management 15, no. 4 (2022): 1–17. http://dx.doi.org/10.4018/ijisscm.305848.

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Electronic business relies heatedly on a predictive tool to provide consumers with the products online in a brief moment. E-commerce activities are handled by many buyers globally compared to conventional distribution, and with a broader range of products but a limited amount. This article aims to help the information review systemically manage consumer relationships in institutional and cultural aspects of the logistic management (ICA-LM) model. In preparation for the ICA-LM to be adequate to discuss static and dynamic attributes for removing precious secret information, the neural network an

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Lok, Ka Leung, Albert So, Alex Opoku, and Charles Chen. "A Sustainable Facility Management Outsourcing Relationships System: Artificial Neural Networks." Sustainability 13, no. 9 (2021): 4740. http://dx.doi.org/10.3390/su13094740.

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The Contingency Outsourcing Relationship (CORE) model originated from the Four Outsourcing Relationship Types (FORT) model; the CORE model is used in the globalized Facility Management (FM) industry, while the FORT model is originally used in the global information technology industry. The purpose of this paper is to thoroughly analyse the simulated case studies of the four different categories (i.e., in-house, technical expertise, commitment and common goals) of the CORE model from the perspective of the various clients. This study builds on the previous work on the outsourcing relationships

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Haried, Peter, and Chun-Lung Huang. "Managing International Information Technology Project Relationships." International Journal of Information Technology Project Management 5, no. 2 (2014): 1–13. http://dx.doi.org/10.4018/ijitpm.2014040101.

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Many organizations in recent years have adopted an offshore model to deliver most or part of their information technology needs. While offshoring can be associated with significant cost savings and implementation benefits, it can also be a challenge to effectively manage the international client-vendor relationship. Thus, it is argued that the effective management, coordination and structuring of the international client-vendor relationship is critical to project management success. In this paper an agency perspective is applied to examine the management of international client-vendor relation

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Treuren, Gerrit J. M., and Beni Halvorsen. "The contribution of client embeddedness to an employee’s employment experience." International Journal of Manpower 37, no. 6 (2016): 989–1003. http://dx.doi.org/10.1108/ijm-12-2015-0213.

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Purpose Does client embeddedness lead to improved employee quality of life, such as job satisfaction, affective commitment and employee engagement? If so, is this relationship affected by gender, age, tenure and psychological contract breach (PCB)? The paper aims to discuss these issues. Design/methodology/approach Regression and ANOVA analysis of a two-wave sample (n=121) of employees working for an aged care provider. Findings Client embeddedness at Time 1 predicts employee quality of life at Time 2. However, in this sample, this relationship is unaffected by gender, age and length of servic

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Berglund, Nathan Robert, and John Daniel Eshleman. "Client and audit partner ethnicity and auditor-client alignment." Managerial Auditing Journal 34, no. 7 (2019): 835–62. http://dx.doi.org/10.1108/maj-10-2018-2036.

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PurposeThe purpose of this study is to examine the role of ethnic similarity in the audit partner–client manager relationship and its impact on auditor selection and retention decisions.Design/methodology/approachThe authors use name matching analysis to infer ethnicity of audit partners and client managers in the US nonprofit reporting environment. The authors examine the degree of ethnic similarity (co-ethnicity) between the two parties and model auditor selection and retention decisions as a function of co-ethnicity. The authors also model reporting attributes as a function of co-ethnicity.

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Kumar, Saurav. "The Relevance of Customer Relationship Management Strategies in Creating Customer Loyalty and Satisfaction: An Analytical Study." Shanlax International Journal of Management 8, no. 3 (2021): 31–36. http://dx.doi.org/10.34293/management.v8i3.3587.

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Customer Relationship Management (CRM) is significantly regarded in the market for existing, likewise, current customers. This paper inspected the effect of client relationship management (CRM) components on consumer loyalty and satisfaction. A fair CRM (customer relationship the board) program that helps the association satisfy the customer, the investigation study would examine uncommon systems and methods for setting up effective CRM to satisfy the customers. The inspiration for driving the examination was to check the sufficiency of customer relationship Management (CRM) in holding and sat

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Twum-Darko, Michael, and Raafiq Abrahams. "Customer relationship management systems for customer retention in a life insurance organisation in South Africa." EUREKA: Social and Humanities, no. 2 (March 31, 2023): 3–15. http://dx.doi.org/10.21303/2504-5571.2023.002751.

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By examining the role and value of customer retention (CR) in the life insurance sector of the South African insurance industry, this paper seeks to uncover the level of clientele receptiveness and willingness to adopt Information Technology (IT)-based Customer Relationship Management (CRM). Arguably, there are changing client needs, and market erosion requires innovative processes and particularly a readiness to accommodate the swift changes in technology. This volatile environment has, over the past decade, created increased competition and uncertain economic futures, which has placed life i

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Mendoza, Xavier Lawrence, Arjie L. Andales, Shane M. Dumagat, and Kym Herrin V. Pilarta. "Cooperatives on Focus: The Case of Client Relation Practices in the Province of Cavite." Journal of Education, Management and Development Studies 4, no. 3 (2024): 50–62. https://doi.org/10.52631/jemds.v4i3.170.

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Cooperatives are valuable economic stimuli in the Philippines, contributing to fast economic growth since cooperatives can inject funds and resources that may use in the market. Client relation helps handle client conflicts properly and build customer retention and satisfaction, which may result in long-term relationships. The researchers conducted this study to determine the client relation practices of cooperatives in the province of Cavite. A descriptive approach was used to determine the cooperatives' client relation practices and their challenges in employing client relations. The researc

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St. John, Jeremy, Carl S. Guynes Guynes, and Richard Vedder. "The Value Of Partnership In Offshoring." Journal of Business & Economics Research (JBER) 11, no. 7 (2013): 297. http://dx.doi.org/10.19030/jber.v11i7.7948.

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Partnership or strategic partnership is a label attributed to client-vendor relationships characterized as highly involved. This high involvement or collaboration is considered a partnership quality. This study uses the social exchange theory to examine the relationship between clients and vendors as partners in offshoring. Social exchange theory requires that as members of an exchange relationship receive benefit, they must return an equivalent amount of benefit to maintain relationship equilibrium (Homans, 1958).Trust is an important element in exchange relationships because it helpsto ensur

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Heninger, William G. "The Association between Auditor Litigation and Abnormal Accruals." Accounting Review 76, no. 1 (2001): 111–26. http://dx.doi.org/10.2308/accr.2001.76.1.111.

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Concern that earnings management erodes the quality of financial reporting has prompted the Securities and Exchange Commission to question the role of the external auditor. To help address that concern, this study examines the relation between earnings management and auditor litigation. While prior research on the relation between auditor litigation and total accruals has yielded inconclusive results, I find that the risk of auditor litigation is positively associated with a sharper measure of earnings management—abnormal accruals. Using a larger and more recent sample, this study provides evi

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