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Dissertations / Theses on the topic 'Conceptual model patient satisfaction'

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Published: 3 June 2025

Last updated: 31 July 2025

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1

Rofail, Diana. "Treatment satisfaction and dissatisfaction in patients with chronic low back pain." Thesis, Brunel University, 2010. http://bura.brunel.ac.uk/handle/2438/4616.

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This thesis explores treatment satisfaction and dissatisfaction in patients with chronic low back pain (CLBP). Chapters 1 and 2 provide background on CLBP, and treatment satisfaction and dissatisfaction. Chapter 3 presents study 1, the systematic review which identified research concerning treatment satisfaction and dissatisfaction in patients with CLBP. Findings indicated a need to define the concept, and establish appropriate measurement based on patient input and evidence to support the reliability and validity of items. Chapter 4 presents study 2, a qualitative study. Ten patients with CLB

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2

Fitzpatrick, Raymond Michael. "Conceptual, methodological and policy issues in patient satisfaction research." Thesis, Royal Holloway, University of London, 1988. http://repository.royalholloway.ac.uk/items/cf6fd5a1-5b74-448d-88b6-06cfca7352bb/1/.

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This thesis is concerned with current debates as to the value of patient satisfaction research. The thesis reports two surveys by means of which the scope of patient satisfaction research is considered. Conceptual and methodological problems in this field of research and alternative theories of the social process whereby patients evaluate health care are reviewed. The two surveys are presented in terms of an introduction to the particular field of medicine involved, the methods of enquiry used, survey responses and discussion of results. The first survey is of patients attending outpatient neu

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Williams, Carol Gatzke. "Development and test of a conceptual model of teacher job satisfaction." Diss., Virginia Tech, 1993. http://hdl.handle.net/10919/40447.

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4

Cartwright, Tina Jane. "Representations of illness : patient satisfaction, adherence and coping." Thesis, Oxford Brookes University, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.325470.

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5

Lotfizadehdehkordi, Maziar Mr. "Assessment of Patient Satisfaction and Experience Through Correlation Analysis and KANO Model." University of Akron / OhioLINK, 2018. http://rave.ohiolink.edu/etdc/view?acc_num=akron1491601729357633.

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6

Sidani, Souraya. "Empirical testing of a conceptual model to evaluate psychoeducational interventions." Diss., The University of Arizona, 1994. http://hdl.handle.net/10150/186982.

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Psychoeducational interventions are designed to assist clients to learn about their condition, to enhance their self-care practices, to promote well-being and prevent complications and to ultimately maintain or improve their life quality. Although results of individual and of meta-analytic studies supported the beneficial effects of psychoeducational interventions on multiple health-related outcomes for various client population, investigators expressed concerns regarding the quality of single-study reports. The most important criticism is the lack of explicit reference to a theoretical model

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Hussain, Sayed Nasir, and Shams Ur Rehman. "Patient Satisfaction Regarding Hospital Services : A study of Umeå hospital." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-57941.

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Patients are the key stakeholders in health care providers and it is extremely important to increase their satisfaction level. Patient satisfaction is a subject of great interest to the health care providers and researchers alike. As there are a lot of factors related to health care providers that causes patient selection and rejection. Since competition has increased in recent years, this exerts more pressure on health care providers to render more improved service quality in addition to build trust and gain high reputation. Improved quality of service has now become an important aspect of pa

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8

Meakin, Richard Peter. "An investigation of an hermeneutic model of patient satisfaction with the consultation in general practice : the relationship between doctor-patient agreement and patient satisfaction with the consultation in general practice." Thesis, University College London (University of London), 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.367586.

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9

Ambrose, Lucy Jane. "Identifying and testing a conceptual model of the individual factors that influence patient safety learning for medical students." Thesis, University of Dundee, 2011. https://discovery.dundee.ac.uk/en/studentTheses/da6559bb-7c5e-4f9f-846f-3c49a87b06df.

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Introduction: The field of patient safety has increased in prominence over the last decade in response to information about the harm that occurs to patients in their journeys through healthcare. Healthcare education has also responded with the introduction of patient safety into many undergraduate and postgraduate curricula. Understanding how to influence healthcare worker behaviours is key to these responses. A vital area is the influence that individual factors have on patient safety behaviours. A model of the influences on patient safety has been proposed (Jackson 2008). There is little res

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10

Field, Laura Ellen. "The Effect of the Implementation of Relationship-Based Care on Patient Satisfaction." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/579.

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The purpose of this project was to evaluate the effects of relationship-based care (RBC) on patient satisfaction. RBC is a caring model that promotes a caring and healing environment by establishing and maintaining therapeutic relationships between patient, self, and coworker. The Centers for Medicare & Medicaid Services links Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores with reimbursement to hospitals. It is essential to not only achieve high patient satisfaction scores in order to ensure full financial reimbursement, but also to ensure high quality, patien

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Salazar, Ligia de. "Assessment of health students performance by the community using perceived quality of care model." Thesis, McGill University, 1996. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=40337.

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The trend in medical education and in general, among health professionals, is based, on the current changes of health systems aimed to improve relevance equity, and cost effectiveness of health care. With respect to human health resources, there is lack of agreement among the competence level, performance and the needs of both the system using them and the target population. Therefore, it is important and necessary to consider both the community and health services as partners in the task of defining these changes and in the provision of health services to meet the above mentioned criteria.<br

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12

Raines, Diane Smith. "The Impact of the Clinical Nurse Leader/Navigator on Clinical Outcomes and Patient Satisfaction." UNF Digital Commons, 2013. http://digitalcommons.unf.edu/etd/479.

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In an era of value based purchasing and healthcare reform, hospitals face the challenge of delivering high quality care in an environment of diminishing resources. This performance improvement project describes the use of master’s prepared nurses on medical surgical units to improve quality and patient satisfaction. The setting was five medical surgical units in a 200+ bed hospital in the southeastern United States. Declining resources necessitated an increase in the nurse to patient ratios on the units (from 5:1 to 6:1). The project involved the modification of the model of care through the c

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13

Chehayeb, Makarem Suzanne. "Emotions and Cognitions in Consumer Health Behaviors: A Model of Hope and Control Applied to Chronic Illnesses." Diss., Temple University Libraries, 2010. http://cdm16002.contentdm.oclc.org/cdm/ref/collection/p245801coll10/id/96030.

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Business Administration/Marketing<br>Ph.D.<br>This dissertation examines the effects of hope and perceptions of control on compliance and satisfaction with medical regimens recommended to patients living with a chronic illness. The present research advances a model that attempts to predict compliance health behaviors and satisfaction with health treatments by incorporating perceptions of control conceptualized using locus of control and self-efficacy, and hope as identified by appraisal theories of emotions and measured using the Herth Hope Index. The proposed model is empirically tested in th

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14

Zarghami, Fatemeh. "Analysis of the Stakeholder Derived Conceptual Models and Exploration of Lung Cancer Screening Barriers in a Medically Underserved Area." Diss., Virginia Tech, 2018. http://hdl.handle.net/10919/95949.

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The number of new cases of lung and bronchus cancer was 55.8 per 100,000 men and women per year. The number of deaths was 44.7 per 100,000 men and women per year. These rates are age-adjusted and based on 2010-2014 cases and deaths. Each year, more people die of lung cancer than of colon, breast, and prostate cancers combined. The knowledge that lung cancer can be successfully treated if caught early has driven a decades-long search to find an accurate and reliable screening test. National Cancer Institute's National Lung Screening Trial (NLST) found that annual screening with Low-Dose CT (LD

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15

Gimeno, Santos Elena 1980. "Physical activity as a crucial patient-reported outcome in Chronic Obstructive Pulmonary Disease." Doctoral thesis, Universitat Pompeu Fabra, 2014. http://hdl.handle.net/10803/382474.

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Physical inactivity is a hallmark of Chronic Obstructive Pulmonary Disease (COPD), which relates to outcomes relevant for patients and healthcare providers. Despite its importance, no patient reported outcome (PRO) instrument exists that captures physical activity that maximally reflects the experience of patients with COPD. The aim of the PROactive project is to develop, validate and use two PRO instruments (one for daily assessment, while the second as a clinical measure) to measure physical activity in COPD, researching and incorporating all dimensions of physical activity reported by patie

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Yin, Fangyan. "Grow tennis in China : How to popularize professional tennis tournaments in China through customer engagement." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76970.

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As a highly commercialized sport, tennis is growing rapidly in the Chinese market. With robust economic growth and various supports from the government, China is becoming more and more valuable in the eyes of professional tennis tournament organizers. Nevertheless, those tournaments do not receive the same amount of popularity as they do in other countries like US and Japan. The purpose of this paper is finding effective ways to improve the popularity of professional tennis tournaments in China from the aspect of customer engagement. Comments from people who are closely involved in the events

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Ayer, Gladeen A. "The Impact of a Nursing Case Management Model on Quality of Care as Defined by Length of Stay, Health Outcomes, and Patient Satisfaction." ScholarWorks, 1994. http://scholarworks.waldenu.edu/dissertations/5.

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The purpose of this research was to investigate the impact of a nursing case management model versus a traditional modified primary care model on quality of care. Quality of care in this study was defined (by the provider) as length of stay, (by the client) as patient satisfaction and (by the professional) as meeting outcomes of appropriate clinical standards of care. The study used a quasi-experimental design on the experimental (case managed) and control (modified primary care) groups. A non-random sample was selected for the patient population due to existing hospital protocol. The sample c

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18

El-Sharkawi, Hossam K. "Development of a model to integrate patient, staff & doctor satisfaction attributes and predictors into senior level healthcare management decision-making & policy development." Thesis, City University London, 2000. http://openaccess.city.ac.uk/8069/.

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This thesis addressesth e question of the significance or addedv alue derived from directly integrating client (defined as patients, doctors, and staff) satisfaction level predictors and attributes into senior level healthcare decision-making and policy development processes. It poses the questions: 1. Is satisfaction level measurement for patients, doctors and staff an important requirement for improved managerial efficiency and effectiveness? If so, then why? 2. Are the satisfaction attributes for each of these groups associated? What are the implications of such an association on senior man

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19

Garriga, Comas Neus. "Pràctiques obstètriques en l'atenció al part normal hospitalari: satisfacció, cost i variabilitat segons el model d´atenció públic o privat." Doctoral thesis, Universitat de Barcelona, 2017. http://hdl.handle.net/10803/404916.

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El part ha passat de ser un procés fisiològic a rebre la consideració d'un procediment controlat amb moltes intervencions mèdiques. Davant la multitud de factors que poden influir en la variabilitat en l'atenció al part, aquest estudi es centra en un dels factors claus que és la titularitat de l'hospital. OBJECTIU: Comparar el procés assistencial que reben les dones en l’atenció al part hospitalari, a la Fundació Althaia, segons el model assistencial públic o privat durant els anys 2012-2013. ÀMBIT D’ESTUDI: Les 2 àrees de parts i les 2 unitats maternoinfantils que ofereix la Fundació A

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20

Krucien, Nicolas. "Analyse de la qualité de l’offre de soins de médecine générale du point de vue des patients." Thesis, Paris 11, 2012. http://www.theses.fr/2012PA11T009/document.

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Les systèmes de santé accordent une attention croissante au point de vue des usagers dans l’organisation de l’offre de soins. L’instauration d’une offre de soins sensible aux besoins et préférences des patients constitue un enjeu majeur de qualité et d’efficacité des soins. Ce travail analyse le point de vue des patients pour l’offre de soins de médecine générale en utilisant différentes méthodes permettant d’obtenir des informations complémentaires en termes d’expérience de soins, de satisfaction, d’importance ou encore de préférences. Il s’agit des méthodes Delphi, de classement du meilleur

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21

Marshall, Carol. "Modelling the shift in the balance of care in the NHS." Thesis, University of Stirling, 2013. http://hdl.handle.net/1893/20350.

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The concept of Shifting the Balance of Care was first introduced to NHS Scotland in 2005 through the Kerr Report. The key messages from the report were to: ensure sustainable and safe local services, which are supported by the right skills, change the emphasis of care into the community, provide preventative reactive care, and fully integrate the system to tackle the changes, use technology more effectively, and involve the public in finding solutions to change. Following the report, a framework was developed which highlighted and prioritised eight areas of improvement. These areas for improve

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Guimarães, Serafim Miguel de Sousa Barreto. "Patient reported outcome measures in chronic kidney disease: analysis of self-reported indicators of experiencing chronic disease." Doctoral thesis, 2019. http://hdl.handle.net/10773/27993.

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There is often a discrepancy between clinical data, including laboratory tests, and the patients’ experience of being ill. The goal of this work was to search for Key Performance Indicators (KPI) of disease other than the usual numeric data. As research model, we have used Chronic Kidney Disease (CKD). Those indicators should express the experience of living with the disease and be sensible to medical decisions so that they can be targeted for intervention. In chapter 2, a contextualization of CKD is made, presenting an extensive list of the standard indicators that currently drive physicians

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23

Jung, Yi-Fang, and 鍾宜芳. "Structural equation model for CRM on patient satisfaction." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/74926222386124941644.

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碩士<br>嘉南藥理科技大學<br>醫療資訊管理研究所<br>95<br>In recent years, Customer Relationship Management (CRM) has become a main stream for all kinds of professions. Under enormous financial pressure, hospitals have gradually adopted CRM, i.e. customer-centered marketing management literality, in order to compete with their opponents provided the ongoing commonwealth insurance policy. To create a specific “Customer Satisfaction Index (CSI)” for this purpose, seven dimensions are investigated accordingly. They consist of patient’s perceptive expectation, perceptive sensibility, perceptive value, patient loyalty,

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Juang, Chifei. "An integrated dynamic model of service patronage behavior." 1996. http://catalog.hathitrust.org/api/volumes/oclc/48072567.html.

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Chen, Hsin-ju, and 陳信汝. "Exploring Relationships among Health Care Quality and Patient Satisfaction on Patient Loyalty by Applying PZB Model." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/72878q.

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碩士<br>國立中山大學<br>醫務管理研究所<br>96<br>Health care quality become an important issue of hospital’s management while the change of external environment such as the National Health Insurance program implementation and continuously reformed. The medical market turned into the highly-competitive, and patients are more concern their right and the quality of health care. By health quality improvement, hospitals can reduce medical malpractice and decrease the costs of medical administration. Health service quality is also an important factor of patient satisfaction. Increasing health service quality no

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Tesng, Chiung-Ying, and 曾瓊瑩. "Study on Patient Satisfaction with PZB Model Applied Nursing in Operating Room." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/91966843390320987423.

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碩士<br>高苑科技大學<br>經營管理研究所<br>96<br>The background variables were applied here, according to PZB (Parsuraman, Zeithamland and Berry) service quality model (1988), besidesthe modified SERVQUAL-measured tangibles, reliability, responsiveness, assurance, and empathy of service quality to understand the operating room (OR) nursing quality through the difference between the OR nurses’ and patients’ cognitions and expectations of the quality, in terms of the satisfaction and variables.The structural questionnaire-collected basic data, covariances, were from the nurses and patients in a medical center i

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George, Judy. "Patient safety improvement in U.S. hospitals: applying an organizational learning model to explore conceptual and empirical considerations." Thesis, 2018. https://hdl.handle.net/2144/32690.

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Hospitals face significant pressure to improve patient safety. This dissertation examines how organizational learning influences three processes critical to hospital efforts to identify, prioritize, and promote safety improvements. The first study, a systematic scoping review, investigates if and how safety toolkits identify learning mechanisms that are important for hospitals to achieve safety improvements. Fewer than half of the peer-reviewed toolkit articles (n=36) identified all of the organizational learning mechanisms required to optimize improvement from safety interventions. Further,

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Wu, Ka-Lai, and 吳家麗. "Applying Systematic Patient Education Model to ImproveLevels of Anxiety and Satisfaction in Patients With CardiacCatheterization." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/28371696790770870696.

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碩士<br>臺北醫學大學<br>護理學研究所<br>98<br>Title of Thesis: Applying Systematic Patient Education Model to Improve Levels of Anxiety and Satisfaction in Patients With Cardiac Catheterization. Institution: Graduate Institute of Nursing, Taipei Medical University Author: Wu, Ka-Lai Thesis directed by: Chang, Wen-Yin, Professor Cardiac catheterization is a very common invasive and diagnostic procedure for patients with cardiovascular diseases. However, anxiety is a negative response in patients during procedures. The anxiety not only increases the burden of the patients'' heart, but also affects the process

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Mior, Silvano Anthony. "Patients' Perceptions of the Primary Care Characteristics in a Model of Interprofessional Patient-centred Collaboration between Chiropractors and Physicians." Thesis, 2010. http://hdl.handle.net/1807/24830.

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Background: Considerable attention has been paid to evaluating the roles and relationships of professionals participating in team-based or collaborative practice; however, less attention has been paid to exploring the patients’ views and impact of such practice despite claims of it being patient-centred. Objectives: To examine the relationship between patient and provider characteristics and patients’ ratings of measures of quality of care and integration, and to explore the patient views of care delivered in a patient-centred collaborative study involving chiropractors and physicians. Design:

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Chen, Chun-Cheng, and 陳俊成. "A Correlation Model of Patient Satisfaction and Loyalty in Quality of Medical Care: A Case of Dental Treatment." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/46230976259510767257.

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碩士<br>東海大學<br>經濟系<br>98<br>Abstract Since the national health insurance program was implemented on 1996, the medical environment of Taiwan has been dramatically changed with increasing competition among hospitals. Presently the medical organizations have paid much more attention to patients’ satisfaction and loyalty of medical care provided. Therefore, the purpose of this research was to construct an outpatient medical service quality scale. The model of this study was based on the “structure-process-outcome” theorem of Donabedian published in 1978. To develop the model between medical

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Wu, Hsin-Kuo, and 吳信國. "The Study on the Model of Patient Satisfaction and Loyalty:An Investigation of Regional Hospitals in Tao-Yuan District." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/91323508817439207481.

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碩士<br>銘傳大學<br>管理學院高階經理碩士學程<br>93<br>Since the Taiwan’s National Health Insurance implemented in March, 1995, the competition among the healthcare organizations has been getting highly critical. Therefore, the Customer Relationship Management has become a more concern than ever before. A growing body of research has conducted on patient satisfaction and loyalty to provide the healthcare organizations a more effective way in keeping patients. More recently, two milestone indicators named American customer satisfaction index (ACSI) and European customer satisfaction index (ECSI) have been establi

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Woldeyes, Belete Getahun. "Evaluation of directly observed tuberculosis treatment strategy in Ethiopia : patient centeredness and satisfaction." Thesis, 2016. http://hdl.handle.net/10500/22074.

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Text in English with questionnaire in Amharic<br>Purpose: The purpose of the study was to evaluate the effectiveness of the tuberculosis directly observed treatment, short-course (DOTS) strategy with respect to patient centeredness and satisfaction, and propose a model in support of the DOTS strategy in Addis Ababa, Ethiopia. Method: The study was conducted in Addis Ababa, Ethiopia using a mixed-method approach. An interviewer-administered questionnaire was used to collect quantitative data from 601 randomly selected TB patients who were on TB treatment followup in 30 health facilities.Three

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PAVELKOVÁ, Zdeňka. "Ošetřovatelství v rozvoji moderních léčebných metod u pacientů s fibrilací síní." Doctoral thesis, 2015. http://www.nusl.cz/ntk/nusl-201347.

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The current period is characterized by profound scientific and technological progress not only in the medicine but also in the field of nursing, which is now based more on scientific knowledge than ever before. Nursing as a science requires professionally trained nurses providing high quality nursing care. Therefore, the development of modern medicine, particularly in the field of cardiology, justifies the need to change the perception and status of nurses with respect to patient care together with strengthening the prestige and status of nurses in society. The main research intention of the d

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Forbes, Mary Therese Potter. "Constructing trust in acute inpatient mental healthcare facilities : the role of physical, social and symbolic environments of care in supporting therapeutic safety." Thesis, 2017. http://hdl.handle.net/10453/116772.

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University of Technology Sydney. Faculty of Health.<br>This multi-method, multi-case study was a philosophically pragmatic and realist inquiry into how the physical habitat/material environment supports or hinders the creation of therapeutic safety in acute inpatient mental healthcare facilities. The literature review indicated that trust is integral to therapeutic relationships but acts of trust were unlikely without manifest organisers and signifiers of trustworthiness. The Constructing Trust Model that emerged from the review postulated that the Environmental Determinants of Care, comprise

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Matodzi, Tsedzeni Annah. "A model for enhanced functionality of public libraries as hubs of information for rural community development: Mutale case study." Thesis, 2019. http://hdl.handle.net/11602/1279.

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PhDRDV<br>Institute for Rural Development<br>Providing access to knowledge and connecting it to the needs of individuals as well as grassroots community have always been at the centre of the mission and purpose of public libraries. Numerous studies conducted in various parts of the world have shown that public libraries are the anchor of the lives of communities where they are established. These studies have revealed that information needs may not be the same for different age groups and for different genders. For that reason many countries have been investing in the establishment of comm

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Maillet, Éric. "Étude multicentrique des facteurs influençant l’adoption d’un dossier clinique informatisé hospitalier par des infirmières." Thèse, 2014. http://hdl.handle.net/1866/11268.

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À l’instar de plusieurs systèmes de santé, les centres hospitaliers québécois ont amorcé l’informatisation du dossier patient sous forme papier pour la transition vers un dossier clinique informatisé (DCI). Ce changement complexe s’est parfois traduit par des répercussions sur les pratiques de soins, la sécurité et la qualité des soins offerts. L’adoption de la part des utilisateurs de technologies de l’information (TI) est considérée comme un facteur critique de succès pour la réalisation de bénéfices suite au passage à un DCI. Cette étude transversale multicentrique avait pour objectifs d’ex

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