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Journal articles on the topic 'Conceptual model patient satisfaction'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Coutinho, Shawnn, Ch V. V. S. N. V. Prasad, and Rohit Prabhudesai. "Antecedents and outcomes of patient satisfaction in healthcare: A conceptual model." Health Marketing Quarterly 37, no. 4 (2020): 300–315. http://dx.doi.org/10.1080/07359683.2021.1947068.

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Chaffin, Jeffrey G., A. David Mangelsdorff, and Kenn Finstuen. "The Development of a Conceptual Model for Evaluating Dental Patient Satisfaction." Military Medicine 172, no. 12 (2007): 1239–44. http://dx.doi.org/10.7205/milmed.172.12.1239.

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Klem, Nardia-Rose, Anne Smith, Peter O'Sullivan, et al. "What influences patient satisfaction after total knee replacement? A qualitative long-term follow-up study." BMJ Open 11, no. 11 (2021): e050385. http://dx.doi.org/10.1136/bmjopen-2021-050385.

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ObjectivesTo explore whether a conceptual model of patient satisfaction previously developed 1–2 years post-total knee replacement (TKR) is still relevant 3–4 years post-TKR. Specifically, (i) what is the stability in satisfaction levels 3–4 years post-TKR? and (ii) does the existing conceptual model of patient satisfaction after TKR apply at this later follow-up?DesignA constructivist grounded theory qualitative follow-up study. The present study was theoretically governed by the findings of the initial qualitative inquiry. One-on-one semi-structured interviews were used to test the assumptio

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Sonis, Jonathan D., Emily L. Aaronson, Allison Castagna, and Benjamin White. "A Conceptual Model for Emergency Department Patient Experience." Journal of Patient Experience 6, no. 3 (2018): 173–78. http://dx.doi.org/10.1177/2374373518795415.

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Emergency department (ED) patient experience continues to be a growing area of focus for ED physicians, administrators, and regulatory agencies. Recent literature has suggested a strong correlation between positive ratings of patient experience and important health system goals, including improved clinical outcomes and care quality, increased staff satisfaction, and reduced medicolegal risk. However, given the myriad of factors driving ED patient experience, identifying effective and synergistic interventions can present a challenge, especially in the setting of limited ED resources. Utilizing

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Gemmen, E., A. M. Rodriguez, and M. Jenkins. "PMU114 PATIENT SATISFACTION WITH TREATMENT: CONCEPTUAL MODELS AND MEASURES." Value in Health 23 (May 2020): S254. http://dx.doi.org/10.1016/j.jval.2020.04.879.

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Fortin, Marilyn, Jean-Marie Bamvita, and Marie-Josée Fleury. "Patient satisfaction with mental health services based on Andersen’s Behavioral Model." Canadian Journal of Psychiatry 63, no. 2 (2017): 103–14. http://dx.doi.org/10.1177/0706743717737030.

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Objective: The purpose of this article was to assess the satisfaction of adult patients who received mental health services (MHS) in healthcare networks staffed by multidisciplinary professionals and offering a range of MHS, and to identify variables associated with patient satisfaction. Methods: This cross-sectional study included 325 patients with mental disorders (MDs) among 4 Quebec health service networks. Data were collected using 9 standardized instruments and participant medical records. A 3-factor conceptual framework (predisposing, enabling, and needs-related factors) based on Anders

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Yarmen, Medi. "The Effect of Satisfaction, Perceived Value, Image, and Perceived Sacrifice on Public Healthcare Service Institution’s Patient Loyalty." International Journal of Public Health Science (IJPHS) 6, no. 3 (2017): 275. http://dx.doi.org/10.11591/ijphs.v6i3.7634.

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This research aims to investigate the simultaneous effect of satisfaction, perceived value, image, and perceived sacrifice on patient loyalty. This study is believed to be the first to develop and test patient loyalty model that includes satisfaction, perceived value, image, and perceived sacrifice. Quantitative research methodology was employed. We performed survey to collect the empirical data. The respondents are 162 patients of two health care service institutions in Bogor and Bekasi, Indonesia. The conceptual model and proposed hypotheses were examined using multiple regressions analysis.

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Sharma, Vinay. "Patient satisfaction and brand loyalty in health-care organizations in India." Journal of Asia Business Studies 11, no. 1 (2017): 73–87. http://dx.doi.org/10.1108/jabs-09-2015-0157.

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Purpose This paper aims to examine the major factors affecting patients’ satisfaction and loyalty at a health-care organization in India. Design/methodology/approach A conceptual model has been developed that includes the behavioural dimensions of total quality management (TQM), patient satisfaction and loyalty. This study is exploratory in nature and has used the existing literature to build the conceptual model. Findings A solution for improving the quality of health-care services can be found in the application of total relationship management and TQM, together with a customer orientation s

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Camgöz‐Akdağ, Hatice, and Mosad Zineldin. "Quality of health care and patient satisfaction." Clinical Governance: An International Journal 15, no. 2 (2010): 92–101. http://dx.doi.org/10.1108/14777271011035031.

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PurposeThe aim of this research is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Istanbul evaluate quality of health care to be similar or different to that of the Kazakhstani, Egyptian and Jordanian patients.Design/methodology/approachA conceptual model including behavioural dimensions of patient‐physician relationships and patient satisfaction has been used for approach. As the empirical research setting, this study concerns people who are or were patients once in Istanbul hospitals.FindingsThe questionn

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Pevec, Teodor, and Aleksandra Pisnik. "Empirical evaluation of a conceptual model for the perceived value of health services." Slovenian Journal of Public Health 57, no. 4 (2018): 175–82. http://dx.doi.org/10.2478/sjph-2018-0022.

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AbstractIntroductionPerceived value and its antecedents and consequences have been claimed to be important in industries with higher customer involvement. The aim of this paper is therefore to empirically assess the conceptual model, with perceived service value as its central component. It also investigates how it affects loyalty and satisfaction, how it is influenced by its antecedents, and to compare with other studies investigating partial relationship between variables.MethodsA total of 800 patients were enrolled in the main study, and the data was analysed using exploratory and confirmat

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Van Den Assem, Barend, and Victor Dulewicz. "Doctors’ trustworthiness, practice orientation, performance and patient satisfaction." International Journal of Health Care Quality Assurance 28, no. 1 (2015): 82–95. http://dx.doi.org/10.1108/ijhcqa-04-2013-0037.

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Purpose – The purpose of this paper is to provide a greater understanding of the general practitioner (GP)-patient relationship for academics and practitioners. A new model for dyadic professional relationships specifically designed for research into the doctor-patient relationship was developed and tested. Various conceptual models of trust and related constructs in the literature were considered and assessed for their relevance as were various related scales. Design/methodology/approach – The model was designed and tested using purposefully designed scales measuring doctors’ trustworthiness,

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O, Yancy, and Ayuningtyas D. "Assessing Lean Thinking in Hospital: A Conceptual Framework." Community Medicine and Education Journal 5, no. 1 (2023): 373–80. http://dx.doi.org/10.37275/cmej.v5i1.411.

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Currently, the lean thinking system has not been implemented in all hospitals in Indonesia, where there is a lot of waste that affects the low quality of service and patient safety. The aims of this study is to develop a conceptual framework as a basis for quantitative assessment of lean thinking systems in Indonesian Hospitals to improve services, increase patient satisfaction and improve hospital quality. In preparing the conceptual framework for the quantitative assessment model of the lean thinking system index, a literature study was carried out through a literature search for journals fr

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George, Ajimon, and Jobin Sahadevan. "A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective." IIM Kozhikode Society & Management Review 8, no. 1 (2019): 50–59. http://dx.doi.org/10.1177/2277975218812952.

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As the health care sector in India is becoming more and more competitive, researchers and practitioners are getting increasingly interested in exploring how post-purchase behaviour of patients can be managed and high level of patient loyalty can be ensured. Patient loyalty has gained immense importance in health care service sector in India because of the drastic changes that have taken place in health care market in the last two decades. Today, the health care market is characterized by intense competition and specialization. Hospital management is increasingly recognizing the need to focus o

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Murali, Komal Patel, John D. Merriman, Gary Yu, Allison Vorderstrasse, Amy Kelley, and Abraham A. Brody. "An Adapted Conceptual Model Integrating Palliative Care in Serious Illness and Multiple Chronic Conditions." American Journal of Hospice and Palliative Medicine® 37, no. 12 (2020): 1086–95. http://dx.doi.org/10.1177/1049909120928353.

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Objective: Seriously ill adults with multiple chronic conditions (MCC) who receive palliative care may benefit from improved symptom burden, health care utilization and cost, caregiver stress, and quality of life. To guide research involving serious illness and MCC, palliative care can be integrated into a conceptual model to develop future research studies to improve care strategies and outcomes in this population. Methods: The adapted conceptual model was developed based on a thorough review of the literature, in which current evidence and conceptual models related to serious illness, MCC, a

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Sikdar, Tulu. "A Study to Assess the Satisfaction Level of Clients towards Team of Psychiatric Care Admitted in Selected Psychiatric Hospital, Kolkata." International Journal for Research in Applied Science and Engineering Technology 11, no. 1 (2023): 38–44. http://dx.doi.org/10.22214/ijraset.2023.48487.

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Abstract: Patient satisfaction has been viewed as valid outcome measure of a health care delivery system. Assessing patient satisfaction with team of psychiatric care is important in evaluating whether patients’ needs are fulfilled and subsequently facilitating in the planning as well as implementing appropriate interventions for patients. The investigator has conducted a study to assess the satisfaction level of clients towards team of psychiatric care admitted in selected Psychiatric Hospital, Kolkata. The objective of the study was to find out satisfaction level of clients towards team of p

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Ramadhani, Dwinanda Farizka, and Oscar Jayanagara. "Antecedent of Patient Revisit Intention: An Empirical Study In Dental Clinic." Dinasti International Journal of Economics, Finance & Accounting 6, no. 1 (2025): 150–61. https://doi.org/10.38035/dijefa.v6i1.3947.

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This research aims to analyze the relationship between brand awareness, trust, brand image, social media marketing, service quality, patient satisfaction and patient revisit intention. The model constructed in this research is a newly modified conceptual framework that is referred to models or concepts from previous research that are integrated and adapted according to the condition of Omni Dental Clinic in Palembang. The model is used to test population sample of patient that revisits Omni Dental Clinic for treatment with a minimal of two visits. The sample of this research was collected usin

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Pelletier, Daniel, Isabelle Green-Demers, Pierre Collerette, and Michael Heberer. "Modeling the communication-satisfaction relationship in hospital patients." SAGE Open Medicine 7 (January 2019): 205031211984792. http://dx.doi.org/10.1177/2050312119847924.

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Objectives: Although it has long been known that communication with medical professionals presents a strong relationship with patient satisfaction, research on this topic has been hindered by conceptual and methodological issues (e.g. single-item measures, inclusion of idiosyncratic patient characteristics, etc.). Using a more comprehensive and integrated approach, this study had two objectives: to document the multidimensional structure of the Picker Patient Experience–15, and to test a patient communication/satisfaction model that organizes its dimensions in a conceptually logical array of r

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J., Sheela, and Malarvizhi S. "THE EFFECT OF STRUCTURED NURSING ROUNDS ON THE LEVEL NURSING CARE SATISFACTION OF PATIENT IN A SELECTED TERTIARY CARE HOSPITAL, PUDUCHERRY." International Journal of Advanced Research 10, no. 09 (2022): 452–66. http://dx.doi.org/10.21474/ijar01/15377.

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This exploratory study investigated the relationship among staff nurses assessment of organizational culture, job satisfaction, inpatient satisfaction with information about home care and follow-up, and general inpatient satisfaction with nursing care. A conceptual path model was tested using a secondary data analysis research design. Staff nurses and inpatients were sampled from inpatient units. The unit of analysis was patient care units. Pearson correlation and regression analyses were used. We found that strength of organizational culture predicted job satisfaction well and positively job

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Sharma, Yamini, Sajjad Alam, and Meenu Shant Priya. "Strategic Insights into Patient Satisfaction in Medical Tourism: A Blueprint for Global Healthcare Strategy." Cuestiones de Fisioterapia 54, no. 3 (2025): 5187–94. https://doi.org/10.48047/5wenwv29.

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This study examines patient satisfaction in the medical tourism sector, with a focus on India's growing role inAsia's medical tourism market. Despite the sector's growth, research on the determinants of patient satisfactionremains limited. To address this, the study develops a strategic conceptual model that links patient satisfactionwith financial, technical, interpersonal, and environmental factors related to Medical Value Travel (MVT). Studyincluded articles based on Asian Medical Tourism. A review of 49 selected articles informed the model'sdevelopment. The findings of the study reflects t

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Al-Dweik, Ghadeer, and Muayyad Ahmad. "Matching Nursing Assignment to Patients' Acuity Level: The Road to Nurses' Satisfaction." Journal of Nursing Measurement 27, no. 1 (2019): E34—E47. http://dx.doi.org/10.1891/1061-3749.27.1.e34.

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Background and PurposeNurses face many healthcare challenges, such as high turnover, workload, and unfair assignments, that lead to nurses' dissatisfaction. Linking nursing shift assignment to patients' acuity scores may increase the workload balance, achieving equitable nursing assignment and nurses' satisfaction. This article aimed to (a) describe the effectiveness of the Perroca patient acuity tool (PAT) by measuring nurses' satisfaction with workload and standard of care pre and post the acuity tool application, and (b) measure nurses' satisfaction about the implemented patients' acuity to

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Chung, Hui-Chun, Yueh-Chih Chen, Shu-Chuan Chang, Wen-Lin Hsu, and Tsung-Cheng Hsieh. "Development and Validation of Nurses’ Well-Being and Caring Nurse–Patient Interaction Model: A Psychometric Study." International Journal of Environmental Research and Public Health 18, no. 15 (2021): 7750. http://dx.doi.org/10.3390/ijerph18157750.

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Nurses’ care nurse–patient interaction (CNPI) competence is critical for improving nursing care quality. The focus is the psychological quality of nurses, which may be derived from their sense of well-being. The purpose of this study was to develop a conceptual model of nurses’ well-being and their CNPI competence. A cross-sectional survey was conducted with a total of 212 valid questionnaires obtained from a medical center. Structural equation modeling analysis was performed to validate the conceptual model. The results demonstrated the positive correlation between two constructs of nurses’ w

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Park, Myonghwa, Sora Choi, Song Ja Lee, et al. "The roles of unmet needs and formal support in the caregiving satisfaction and caregiving burden of family caregivers for persons with dementia." International Psychogeriatrics 30, no. 4 (2017): 557–67. http://dx.doi.org/10.1017/s104161021700196x.

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ABSTRACTBackground:A growing number of studies are emphasizing the importance of positive and negative appraisals of caregiving and the utilization of social resources to buffer the negative effects of caring for persons with dementia. By assessing the roles of unmet needs and formal support, this study tested a hypothesized model for Korean family caregivers’ satisfaction and burden in providing care for persons with dementia.Methods:The stress process model and a two-factor model were used as the conceptual framework for this study. Data for 320 family caregivers from a large cross-sectional

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Bandara, SNWAMKW, WDH De Mel, and WWDP Fernando. "Impact of Hospital Services on Patient Satisfaction: With Reference to a Government Hospital in Sri Lanka." International Journal of Research and Innovation in Social Science VIII, no. III (2024): 2965–76. http://dx.doi.org/10.47772/ijriss.2024.803204.

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In order to execute continual improvements in hospitals, it is essential to measure the quality of healthcare. Due to the complexity of how services are delivered and how a hospital sets up its various units and work processes, it is a challenging undertaking. Measuring patient satisfaction can help identify areas of service delivery that need improvement. The purpose of this study is to examine the impact of hospital services on patients’ satisfaction. A total of 155 responses were collected through a self-administered questionnaire based on the convenience sampling approach. A government hos

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Resende, Lorayne Caroline, Mariana Martins Gonzaga do Nascimento, Mariana Michel Barbosa, Cristiane de Paula Rezende, Laís Lessa Neiva Pantuzza, and Edna Afonso Reis. "Instruments to Measure Patient Satisfaction with Comprehensive Medication Management Services: A Scoping Review Protocol." Pharmacy 10, no. 6 (2022): 151. http://dx.doi.org/10.3390/pharmacy10060151.

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Comprehensive medication management (CMM) is the service offered within the clinical practice of pharmaceutical care, which has the objective to optimize pharmacotherapeutic outcomes. Patient satisfaction is a multidimensional construct that points to the quality of the health services offered and the degree to which the patients’ expectations and needs are met. The evaluation of the level of patient satisfaction is a key indicator to support decisions and to improve the quality of the service provided. This study aims to describe the protocol for a scoping review to map the instruments to mea

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Ferrans, Carol E. "Development of a Conceptual Model of Quality of Life." Scholarly Inquiry for Nursing Practice 10, no. 3 (1996): 293–304. http://dx.doi.org/10.1891/0889-7182.10.3.293.

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Quality of life is a critically important concept for health care that has been developed predominantly in the past three decades. Conceptual clarity is extremely important, because differences in meaning can lead to profound differences in outcomes for research, clinical practice, and allocation of health care resources. This paper describes the development of the Ferrans conceptual model of quality of life. The model was developed based on the adoption of an individualistic ideology, which recognizes that quality of life depends on the unique experience of life for each person. Individuals a

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Le, Wei, Po-Ya Chang, Yu-Wei Chang, and Jiahe Chen. "Why Do Patients Move from Online Health Platforms to Hospitals? The Perspectives of Fairness Theory and Brand Extension Theory." International Journal of Environmental Research and Public Health 16, no. 19 (2019): 3755. http://dx.doi.org/10.3390/ijerph16193755.

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Online healthcare services are growing rapidly. Patients can receive health support through communication with online health professionals. However, previous research on eHealth has focused on patients’ online behavioral intentions. The purpose of this study is to investigate the effect of online patient–doctor communication on offline behavioral intentions and to propose a conceptual model for eHealth. We integrate fairness theory and band extension theory to develop a research model. This is further tested by structural equation modeling (SEM), with 279 valid sets of data from patients on th

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Waluyo, Retno, Taqwa Hariguna, and Agung Purwo Wicaksono. "Analysis of Factor in User Intention to Use the Covid-19 Tracking Application." JUITA : Jurnal Informatika 10, no. 2 (2022): 251. http://dx.doi.org/10.30595/juita.v10i2.14360.

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Science and technology can be collaborated to create an application that can help to track the contacts of COVID-19 patients. Smartphone-based contact tracing applications have been adopted by more than 50 countries. One of which is in Indonesia. In March 2020, Indonesia launched a mobile application to track the contact of COVID-19 patients namely PeduliLindungi. During its usage, users find some issues about PeduliLindungi, such as potential data leaks, data misuse, and data inaccuracies. This research is aimed to develop a conceptual model to analyze factors that affect user intentions in u

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Kaya, Ayla, and İlkay Boz. "The development of the Professional Values Model in Nursing." Nursing Ethics 26, no. 3 (2017): 914–23. http://dx.doi.org/10.1177/0969733017730685.

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One of the most important criteria for professionalism is accumulation of knowledge that is usable in professional practice. Nursing models and theories are important elements of accumulating nursing knowledge and have a chance to guarantee the ethical professional practice. In recent years, there has been an increase in the use of models in nursing research and newly created terminology has started to be used in nursing. In this study, a new model, termed as the Professional Values Model, developed by the authors was described. Concepts comprising the conceptual framework of the model and rel

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Andersen, R. M., and P. L. Davidson. "Ethnicity, Aging, and Oral Health Outcomes: A Conceptual Framework." Advances in Dental Research 11, no. 2 (1997): 203–9. http://dx.doi.org/10.1177/08959374970110020201.

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An expanded version of Andersen's Behavioral Model of Health Services Utilization is used as the theoretical and analytical framework for the International Collaborative Study of Oral Health Outcomes (ICS-II). The conceptual framework for understanding determinants of oral health is based on a "systems" perspective. The framework posits that characteristics of the external environment, the dental care delivery system, and the personal characteristics of the population influence oral health behaviors. The expanded behavioral model conceptualizes health behaviors (oral hygiene practices and dent

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Najam, Usama, Sadia Ishaque, Saadia Irshad, Qurat-ul-ain Salik, Maria Shams Khakwani, and Malka Liaquat. "A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model." SAGE Open 10, no. 4 (2020): 215824402096878. http://dx.doi.org/10.1177/2158244020968785.

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This study attempts to investigate the linkage of human resources management practices with customer satisfaction through intervening role of employee job satisfaction. The study also examined the moderating role of procedural justice between human resource management practices and job satisfaction. A conceptual model with four hypotheses was developed and two-source field data were collected from paramedical staff members and patients ( n= 228, dyads) working in the health care sector of Pakistan. Results indicate that full mediation where job satisfaction fully mediates between human resourc

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Harun, Shariff, and Azhan Rashid Senawi. "The Determinants of Customer Satisfaction towards Muslim-Friendly Healthcare Service Deliveries: A Conceptual Model." Information Management and Business Review 15, no. 4(SI)I (2023): 326–30. http://dx.doi.org/10.22610/imbr.v15i4(si)i.3606.

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The global need for hospitals that adhere to Islamic principles and accommodate the specific needs of Muslim patients is increasing. Hence, in highly competitive landscape of the healthcare industry it’s imperative for hospitals to be profitable while delivering sufficient and excellent healthcare services to the community, management must exhibit prudence in addressing this evolving attitude. This study intends to identify the appropriate determinants of customer satisfaction pertaining to the service deliveries offered by healthcare providers that are desired by Muslim patients while adherin

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Khodadad Hosseini, Sayed Hamid, and Leila Behboudi. "Brand trust and image: effects on customer satisfaction." International Journal of Health Care Quality Assurance 30, no. 7 (2017): 580–90. http://dx.doi.org/10.1108/ijhcqa-04-2016-0054.

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Purpose The purpose of this paper is to investigate brand trust and brand image effects on healthcare service users. Nowadays, managers and health activists are showing increased tendency to marketing and branding to attract and satisfy customers. Design/methodology/approach The current study’s design is based on a conceptual model examining brand trust and brand image effects on customer satisfaction. Data obtained from 240 questionnaires (310 respondents) were analyzed using path analysis. Findings Results revealed that the most effective items bearing the highest influence on customer satis

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Massimino, Phoebe M., Richard E. Kopelman, and Meg L. Joseph. "Explaining hospital performance via the cube one framework." Journal of Organizational Effectiveness: People and Performance 2, no. 1 (2015): 73–90. http://dx.doi.org/10.1108/joepp-08-2014-0043.

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Purpose – The purpose of this paper is to introduce a relatively new theoretical perspective – the Cube One framework – which along with the Cube One Input-Output model provide a conceptual explanation of overall hospital performance. Further, this framework provides information pertinent to organizational improvement. Design/methodology/approach – Multiple sources of data, including the US Department of Health and Human Services’ Centers for Medicare & Medicaid Services (CMS) patient satisfaction ratings, the “US News & World Report’s Best Hospitals” (disaggregated) ratings, the Ameri

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Prasety, Indra, Rusdiyanto Rusdiyanto, Nur Fadjrih Asyik, Nabilah Aliyyah, Rahmat Luthfi Haidar, and Umar Burhan. "The Role of Health Facility in Mediating Service Quality and Patient Perceptions of Hospital Patient Satisfaction." Journal of Management World 2024, no. 4 (2024): 662–82. https://doi.org/10.53935/jomw.v2024i4.489.

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This study aims to gather empirical data on how health facility in Indonesia, specifically in the city of Gresik, influence patient perceptions of hospital patient satisfaction and service quality. Research Methodology - The hypothesis of this research is that health facility play a mediating role in service quality and patient perceptions of patient satisfaction in public hospitals in Indonesia, particularly in the city of Gresik. A quantitative approach is used, employing Google Forms to conduct an online survey shared on social media. Responses are measured on a Likert scale of 1 to 5. Purp

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Rauf, Abdul, Norhilmi Muhammad, Hamid Mahmood, Yuen Yee Yen, and Irfan Sabir. "A conceptual framework of service quality on patient’s behavioral assessment: Insight from Pakistan." Journal of Infrastructure, Policy and Development 8, no. 8 (2024): 6428. http://dx.doi.org/10.24294/jipd.v8i8.6428.

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The healthcare sector is progressively modest and patients expect higher service quality; therefore, healthcare practitioners’ and academic researchers’ attention upsurges in exploring service quality, intensifying satisfaction and generating behavioral intention. Despite the significance of the healthcare sector and the importance of quality-related matters, there is a paucity of research and publications dealing with healthcare service quality. This conceptual review evaluates the service quality in Pakistani healthcare sector rendering patients’ perspective. The proposed model emphasizes pa

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Lonial, Subash, and P. S. Raju. "Impact of service attributes on customer satisfaction and loyalty in a healthcare context." Leadership in Health Services 28, no. 2 (2015): 149–66. http://dx.doi.org/10.1108/lhs-12-2013-0045.

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Purpose – The purpose of this paper is to examine the role of perceived service attributes in the development of overall customer satisfaction (OCS) and customer loyalty (CL) in a health-care setting. This paper also sheds light on the role of hospitalist physicians (HPs) and offers suggestions to improve patient satisfaction and loyalty. Design/methodology/approach – A telephone survey was used to collect data from recently hospitalized patients with respect to their HP. Structural equations modeling (SEM) was used to confirm the overall relationships between perceived service quality (PSQ),

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Guzmán-Leguel, Yisel Mi, and Simón Quetzalcoatl Rodríguez-Lara. "Assessment of Patients’ Quality of Care in Healthcare Systems: A Comprehensive Narrative Literature Review." Healthcare 13, no. 14 (2025): 1714. https://doi.org/10.3390/healthcare13141714.

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Introduction: Assessing the quality of patient care within healthcare systems remains a multifaceted challenge due to varying definitions of “quality” and the complexity of care delivery structures worldwide. Patient-centeredness, institutional responsiveness, and contextual adaptability are increasingly recognized as core pillars in quality assessment. Objective: This narrative literature review aims to explore conceptual models and practical frameworks for evaluating healthcare quality, emphasizing tools that integrate technical, functional, and emotional dimensions and proposing a comprehen

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Phonthanukitithaworn, Chanchai, Phaninee Naruetharadhol, Nathatenee Gebsombut, et al. "An Investigation of the Relationship Among Medical Center’s Image, Service Quality, and Patient Loyalty." SAGE Open 10, no. 4 (2020): 215824402098230. http://dx.doi.org/10.1177/2158244020982304.

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This research aimed to study significant relationships among factors influencing customer satisfaction and loyalty in the health care service industry. In order to test the conceptual framework, structural equation modeling (SEM) was used to analyze the data from 252 respondents (outpatients) at four public and private hospitals in Khon Kaen City, Thailand. This empirical research determined how the health care service image, service quality, and behavioral intentions were interrelated using a scale adapted from Taiwan Customer Satisfaction and American Customer Satisfaction Indices, as the pe

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Zhou, Xiaojun, Qiuwen He, Qi Li, Jie Kuang, Yalan Han, and Jiayan Chen. "Factors Associated with Outpatient Satisfaction in Provincial Tertiary Hospitals in Nanchang, China: A Structural Equation Modeling Approach." International Journal of Environmental Research and Public Health 19, no. 14 (2022): 8226. http://dx.doi.org/10.3390/ijerph19148226.

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Outpatient satisfaction is important in evaluating the performance of tertiary public hospitals in China. However, only a few studies have examined the interaction between outpatient satisfaction and its related factors. This study aimed to explore the relationship between patient satisfaction and its related factors in provincial tertiary hospitals. Six hundred outpatients in three provincial tertiary hospitals in Nanchang, China, were randomly selected. Structural equation modeling was used to analyze the relationship of the factors associated with outpatient satisfaction. The conceptual mod

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Messina, Anthony J., Sabrina Figueiredo, John H. Powers, and Mary A. Corcoran. "Identifying Salient Quality of Life Domains in Patients Living with High-Risk MDS and AML." Blood 138, Supplement 1 (2021): 4982. http://dx.doi.org/10.1182/blood-2021-150821.

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Abstract Background Valuing patients as the experts in their experience, how they live with myelodysplastic disease, and how to reframe assessments of efficacy, patient-reported outcomes (PROs) can complement traditional measurements of response. Therefore, when used correctly, PROs serve as a valued instrument to assess a patient's Quality of Survival (QoS) throughout the course of their treatment. This study aimed to address the need for improved quality of life measurement in MDS and AML research requires identifying instruments that are appropriate for this population and ones that accurat

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Audrain-Pontevia, Anne-Françoise, Loick Menvielle, and Myriam Ertz. "Effects of Three Antecedents of Patient Compliance for Users of Peer-to-Peer Online Health Communities: Cross-Sectional Study." Journal of Medical Internet Research 21, no. 11 (2019): e14006. http://dx.doi.org/10.2196/14006.

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Background Over the past 50 years, patient noncompliance has appeared as a major public health concern and focus of a great deal of research because it endangers patient recovery and imposes a considerable financial burden on health care systems. Meanwhile, online health communities (OHCs) are becoming more common and are commonly used by individuals with health problems, and they may have a role in facilitating compliance. Despite this growing popularity, little is known about patient compliance predictors for OHCs’ users. Objective This study aimed to investigate the extent to which particip

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King, Dominic, Ahmed K. Emara, Mitchell K. Ng, et al. "Transformation from a traditional model to a virtual model of care in orthopaedic surgery." Bone & Joint Open 1, no. 6 (2020): 272–80. http://dx.doi.org/10.1302/2046-3758.16.bjo-2020-0063.r1.

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Virtual encounters have experienced an exponential rise amid the current COVID-19 crisis. This abrupt change, seen in response to unprecedented medical and environmental challenges, has been forced upon the orthopaedic community. However, such changes to adopting virtual care and technology were already in the evolution forecast, albeit in an unpredictable timetable impeded by regulatory and financial barriers. This adoption is not meant to replace, but rather augment established, traditional models of care while ensuring patient/provider safety, especially during the pandemic. While our depar

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King, Dominic, Ahmed K. Emara, Mitchell K. Ng, et al. "Transformation from a traditional model to a virtual model of care in orthopaedic surgery." Bone & Joint Open 1, no. 6 (2020): 272–80. http://dx.doi.org/10.1302/2633-1462.16.bjo-2020-0063.r1.

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Virtual encounters have experienced an exponential rise amid the current COVID-19 crisis. This abrupt change, seen in response to unprecedented medical and environmental challenges, has been forced upon the orthopaedic community. However, such changes to adopting virtual care and technology were already in the evolution forecast, albeit in an unpredictable timetable impeded by regulatory and financial barriers. This adoption is not meant to replace, but rather augment established, traditional models of care while ensuring patient/provider safety, especially during the pandemic. While our depar

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Mohammad, Mamunur Rashid, and Rezanur Rahman K.M. "Predictive Factors of Patients' Satisfaction with Telemedicine Services Adoption: A Survey on Bangladesh's Perspective." International Journal of Innovative Science and Research Technology 7, no. 3 (2022): 623–28. https://doi.org/10.5281/zenodo.6406753.

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Satisfying the users is one of the crucial aspects for the successful implementation of telemedicine platforms. This study aimed to evaluate the factors associated with patients' satisfaction of telemedicine services adoption and utilization. A conceptual model was formulated, encompassing a set of hypotheses developed and assessed by employing partial least squares structural equation modeling (PLS-SEM). Using a pretested structured questionnaire, a cross-sectional survey was conducted with 384 telemedicine users (patients) in the Dhaka division of Bangladesh. The study revealed that effo

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Cerdan de las Heras, Jose, Signe Lindgård Andersen, Sophie Matthies, et al. "Hospitalisation at Home of Patients with COVID-19: A Qualitative Study of User Experiences." International Journal of Environmental Research and Public Health 20, no. 2 (2023): 1287. http://dx.doi.org/10.3390/ijerph20021287.

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Hospitalisation at Home (HaH) is a new model providing hospital-level care at home as a substitute for traditional care. Biometric monitoring and digital communication are crucial, but little is known about user perspectives. We aim to explore how in-patients with severe COVID-19 infection and clinicians engage with and experience communication and self-monitoring activities following the HaH model. A qualitative study based on semi-structured interviews of patients and clinicians participating in the early development phase of HaH were conducted. We interviewed eight clinicians and six patien

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Oladapo, Adeboye Popoola, Ejiga Adama Henry, David Okeke Chukwuekem, and Emmanuel Akinoso Abiodun. "Cross-industry frameworks for business process reengineering: Conceptual models and practical executions." World Journal of Advanced Research and Reviews 22, no. 1 (2024): 1198–208. https://doi.org/10.5281/zenodo.14212797.

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Cross-industry frameworks for business process reengineering (BPR) have emerged as pivotal tools in enhancing organizational efficiency, agility, and competitiveness across diverse sectors. These frameworks amalgamate conceptual models with practical executions to streamline operations, optimize resource allocation, and foster innovation. This review delves into the essence of cross-industry frameworks for BPR, elucidating their conceptual underpinnings and real-world applications. At the core of cross-industry frameworks lies the recognition that business processes transcend sector boundaries

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Ali, Sadia Samar, Arati Basu, and Nilesh Ware. "Quality measurement of Indian commercial hospitals – using a SERVQUAL framework." Benchmarking: An International Journal 25, no. 3 (2018): 815–37. http://dx.doi.org/10.1108/bij-05-2016-0060.

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Purpose The purpose of this paper is to understand and compare the level of patient’s expectations of healthcare services and their perceived performance. The paper also provides insights into the specific service factors and quality of hospital services which are required to meet the needs of Indian patients. Design/methodology/approach A total of 210 exit interviews were conducted using a structured questionnaire addressing the probable factors of quality related to healthcare services in a five-point Likert scale. The survey was conducted among the patients recently discharged and about to

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Chen, Megan, Soodi Navadeh, Gerrit Vandenberg, et al. "PCR33 Development of New Patient Reported Outcome (PRO) Conceptual Models for Treatment Adherence and Satisfaction in People with HIV." Value in Health 28, no. 6 (2025): S316. https://doi.org/10.1016/j.jval.2025.04.1356.

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Oladapo Adeboye Popoola, Henry Ejiga Adama, Chukwuekem David Okeke, and Abiodun Emmanuel Akinoso. "Cross-industry frameworks for business process reengineering: Conceptual models and practical executions." World Journal of Advanced Research and Reviews 22, no. 1 (2024): 1198–208. http://dx.doi.org/10.30574/wjarr.2024.22.1.1201.

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Cross-industry frameworks for business process reengineering (BPR) have emerged as pivotal tools in enhancing organizational efficiency, agility, and competitiveness across diverse sectors. These frameworks amalgamate conceptual models with practical executions to streamline operations, optimize resource allocation, and foster innovation. This review delves into the essence of cross-industry frameworks for BPR, elucidating their conceptual underpinnings and real-world applications. At the core of cross-industry frameworks lies the recognition that business processes transcend sector boundaries

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Shahmoradi, Leila, Marjan Ghazi Saeedi, Safieh Ilati Khangholi, and Arezoo Dehghani Mahmoodabadi. "Modeling of Computerized Physician Order Entry with Decision Support System for Diabetic Patients." Frontiers in Health Informatics 9, no. 1 (2020): 26. http://dx.doi.org/10.30699/fhi.v9i1.206.

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Introduction: Providing care for patients and preventing complications is one of the major subjects in medical sciences. Computerized Physician Order Entry (CPOE) with a decision support system is expected to deliver many benefits. A system with decision support system may help clinicians, patients, and others to suggest patient-appropriate evidence-based treatment options.The present study was conducted to prepare a conceptual model for a CPOE system of diabetic patients (Type 2) using Unified Modeling Language (UML). Then, a software program was designed accordingly.Method: This cross-sectio

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