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1

Birch, J. Consumer satisfaction & quality assurance. Authority Office, Macclesfield District General Hospital, 1986.

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2

Schröder, Monika J. A. Food Quality and Consumer Value. Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-662-07283-7.

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3

Klopcic, Marija, Abele Kuipers, and Jean-François Hocquette, eds. Consumer attitudes to food quality products. Wageningen Academic Publishers, 2012. http://dx.doi.org/10.3920/978-90-8686-762-2.

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4

Anand, Paul. Knowledge, quality surrogates and idea adoption. Oxford Centrefor Management Studies, 1993.

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5

Anand, Paul. Knowledge, quality surrogates and idea adoption. Templeton College, Management Centre, 1993.

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6

Economy, Commission on California State Government Organization and. Consumer protection: A quality of life investment. Little Hoover Commission, 1998.

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7

Luten, J. B., J. Oehlenschläger, and G. Ólafsdóttir, eds. Quality of Fish from Catch to Consumer. Wageningen Academic Publishers, 2003. http://dx.doi.org/10.3920/978-90-8686-510-9.

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8

Hurd, Robert. Consumer attitude survey on water quality issues. The Foundation and the American Water Works Association, 1993.

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9

Ontario. Ministry of Agriculture and Food. Maintaining Asparagus Quality From Producer to Consumer. s.n, 1985.

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10

Commission on Accreditation of Rehabilitation Facilities (U.S.). Employment and Community Services Division., ed. Consumer and family guide to quality services. 3rd ed. CARF, 2000.

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11

Association, American Sheep Industry, United States Extension Service, and Colorado State University, eds. Producing high quality consumer products from sheep. The Association, 1995.

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12

United States. National Highway Traffic Safety Administration, ed. Consumer guide to uniform tire quality grading. U.S. Dept. of Transportation, National Highway Traffic Safety Administration, 1993.

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13

Bils, Mark. Quantifying quality growth. National Bureau of Economic Research, 2000.

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14

Krissoff, Barry, Mary Bohman, and Julie A. Caswell, eds. Global Food Trade and Consumer Demand for Quality. Springer US, 2002. http://dx.doi.org/10.1007/978-1-4757-5329-5.

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15

Winward, John. Utilities in Europe: Consumer representation and quality regulation. Chartered Institute of Public Finance and Accountancy, 1997.

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16

Mehra, Rajnish. A note on consumer surplus with quality variation. Sloan School of Management, Massachusetts Institute of Technology, 1987.

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17

Council, National Consumer, ed. Quality standards in the NHS: The consumer focus. National Consumer Council, 1992.

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18

Kenya, FSD, ed. Consumer protection diagnostic study, Kenya. FSD Kenya, 2011.

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19

Edosomwan, Johnson Aimie. Customer and market-driven quality management. ASQC Quality Press, 1993.

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20

Silverman, Steven N. Forming perceptions of overall quality in consumer products: A process of quality element integration. Marketing Science Institute, 1995.

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21

University of Hull. Department of Public Health Medicine. Strategic quality management inprimary health care: Quality improvement at the patient/consumer interface. Department of Public Health Medicine, University of Hull, 1996.

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22

United States. Agency for Health Care Policy and Research, ed. Your guide to choosing quality health care. Agency for Health Care Policy and Research, 1998.

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23

B©ırresen, Torger. Improving seafood products for the consumer. CRC Press, 2008.

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24

Tilman, Becker, ed. Quality policy and consumer behaviour in the European Union. Wissenschaftsverlag Vauk, 2000.

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25

Council, National Consumer. Competing in quality: Guarantees for cars and consumer durables. National Consumer Council, 1989.

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26

Schröder, Monika J. A. Food Quality and Consumer Value: Delivering Food that Satisfies. Springer Berlin Heidelberg, 2003.

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27

Reed, Zandra Elizabeth. Sensory quality and consumer acceptance of chilled ready meals. The Author], 2001.

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28

Kennedy, Orla. Consumer choice, vitamin E supplementation and chicken meat quality. The Author], 2003.

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29

Lauer, Bill. Water quality complaint investigator's guide. American Water Works Association, 2014.

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30

Silverman, Steven N. Forming perceptions of overall quality in consumer products: A process of quality element integration. Marketing Science Institute, 1995.

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31

Grunert, Klaus G. Forbrugerkvalitet: Hvordan nordiske virksomheder og brancher fremmer forbrugerkvalitet. Nordisk ministerråd, 2004.

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32

Marian, Cichoń, ed. Prace z zakresu towaroznawstwa ogólnego. Akademia Ekonomiczna w Krakowie, 1993.

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33

Grunert, Klaus G. Forbrugerkvalitet: Hvordan nordiske virksomheder og brancher fremmer forbrugerkvalitet. Nordisk ministerråd, 2004.

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34

Amalou, Florence. Consommateurs, attention!: Savoir pour mieux acheter. Rey, 2005.

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35

CSA Conference for Consumer Representatives (4th 1991 Toronto, Ont.). Fourth Conference for Consumer Representatives: Proceedings of the Fourth Conference for Consumer Representatives, April 26-27, 1991, Toronto, Ontario. Edited by Olley R. E. Canadian Standards Association, 1991.

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36

Zuesse, Eric. Quality: How to know it & get it. Dell, 1986.

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37

1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co, 1994.

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38

Choi, Chong Ju. Intellectual property, counterfeits, product quality and firm strategy. Templeton College, Management Centre, 1993.

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39

Steve, Smith. The quality revolution: Best practice from the world's leading companies. Management Books 2000, 1994.

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40

Anderson, Joan Gray. Consumer ability to discern seafood quality: Results of experimental studies. University of Rhode Island, Dept. of Resource Economics, 1992.

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41

Council on Quality and Leadership in Supports for People with Disabilities (Towson, Md.), ed. Personal outcome measures in consumer-directed behavioral health. 2nd ed. Council on Quality and Leadership in Supports for People with Disabilities, 2000.

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42

1957-, Gardial Sarah, ed. Dong cha ni de gu ke. Ji xie gong ye chu ban she, 2004.

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43

Fisher, Gardial Sarah, ed. Know your customer: New approaches to understanding customer value and satisfaction. Blackwell Business, 1996.

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44

Health, Grantmakers in. Considering quality: Engaging consumers to make better health care decisions. Grantmakers in Health, 2007.

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45

Organisation for Economic Co-operation and Development. Directorate for Financial, Fiscal and Enterprise Affairs., ed. Agriculture and the consumer. Organisation for Economic Co-operation and Development, 1990.

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46

S, Miller Marc. Health care choice for today's consumer: Guide to quality & cost. Wiley, 1997.

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47

Boyfield, Keith. The effects of advertising on innovation, quality and consumer choice. The Advertising Association, 2002.

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48

F, Jongen W. M., and Meulenberg Matthew, eds. Innovation of food production systems: Product quality and consumer acceptance. Wageningen Pers, 1998.

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49

Marija Klopčič and Jean-François Hocquette. Consumer Attitudes to Food Quality Products. Wageningen Academic Publishers, 2013.

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50

Schröder, Monika J. A. Food Quality and Consumer Value. Springer, 2003.

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